We are your smart banking connection focused on improving your life. With a belief that everyone has the opportunity to succeed, we make your financial goals our goals.
| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday 9AM–12:30PM Sunday Closed |
9305 W Alameda Ave, Denver, CO 80226
Not only do they charge a $30 overdraft fee they also charge a $30 insufficient funds fee. So even if you don’t have overdraft protection, they will still charge you for having insufficient funds. In the case a subscription tries to go through and is unable, you will still get charged $30 regardless if you have overdraft protection.
Awesome place
Great place!
Best Banking
Helpful to patrons.
Horrible. I’m moving to Westerra.
Been a member for 11 years
Good rates. Service is so-so.
Always helpful and pleasant!
Great staff and clean facility.
Love love love! Great customer service!
It’s like banking in the 1600s. I hate it
Close before schedule time. Close at 500pm customer service no good.
Great rates!! Even on an older vehicle.
They are fine and just unfortunate to exist in a world of entitled idiots.
Great. I’ve banked here all my life.
Couldn’t even approve me for a long when I have a decent score, screw this place
Lack of customer service has made my experience here a regretful one at best.
Liz Bleakley did such an awesome job. Thanks
Been with them forever. Best service bar none!
Every interaction I have with this business is disappointing. Personnel lie to get you in. Not friendly at all. I will be going else where
Bad rates & horrible customer service, Heather is the worst
Great service, just wish they had more locations.
It was quick and easy but didn’t seem interested in offering any extra help
Edit. Manager took care of my needs thanks 🙏 for making it a better experience. …
Apparently the have no mobile app! Website interface is very poorly designed lacking any path to a mobile app.
By far the best financial institution we have ever had. By Far!!
My second go to bank, friendly staff and a great place to start a bank account
Absolutely awful in every possible aspect. Not much else to say.
Absolute horrible customer service!! So unprofessional, I definitely will be taking my business elsewhere.
Excellent loan services very friendly staff and very helpful.
The staff is friendly and generally helpful, however their online payment portal leaves much to be desired
The Very worst treatment by someone in a Customer Service position I have seen! The supervisor was equally as snotty!
I would NEVER use this place!
I have always had a good experience here. Tellers are always fast and friendly.
Great local credit Union always wiling to help and support its members!
Everyone is always helpful and friendly. It’s small and doesn’t feel like an institution.
This CU is chexsystem sensitive and the manager and phone rep told me they do not care bout it. Wrong info given. Another crappy CU
Call center people are of no help. Please provide better training for them.
I’ve been with these amazing people for 15 years. They saved me from predatory Banks. Thanks for being there for us guys!
it does not stay open enough and the call center is extremely confusing.
Literally pulled up a minute after they “closed” and they refused to help me. They were helping another person though. Will not be using them ever again!
Great bank! Fast, efficient, and easy to work with. I highly recommend them.
Great customer service! Great rates! Will never switch to a different credit union.
Opens whenever they feel like it. Was standing, locked outside at 9.21am and employees would just walk past the front door laughing with each other.
Card gets frozen every other day from regular use, when I ask them about it all they say is the card should work and try again tomorrow
Can’t transfer funds from one account to another internally on any day of the month. Has to be on one of there days that they pick out. That is not customer service friendly at all.
Absolutely baffled as to how they have 3 stars. This is like the definition of what a credit union should be. I feel like I’m going to visit family.
Refinanced my motorcycle and took out a home equity loan. Fantastic rate and very nice people.
Love banking with this Credit Union. Love all the employees, great loan officer, just a great overall experience!!!!!!!!!
Absolutely pathetic, incompetent and unresponsive. These people do not answer customer concerns or email and pay no attention to professionalism of competency. They refuse to answer questions or address concerns… a typical small time operation with small minds.
Smooth refinancing of my car loan with a fantastic percentage rate, and I received all the rewards promised.
Not sure why there are negative reviews, We’ve financed 2 vehicles here, received great rates and the service has been just fine.
This CU helped me get back on my feet and build my credit up. It’s been an important part of my life since I’ve moved to denver in 08
Very easy to work with and refinanced my truck at an excellent rate
This has been my primary bank for 34 years and I love the rates, personal service, understanding, and flexibility they offer.
This is the best credit union I have ever been a member of. They are very professional and caring of their customers!
I have two loans with them, and they have always given me a great rate and they have great customer service! I have no negative experiences at all.
Tired of the horrible website. Closing my accounts with prehistoric CUD. Very shady operation to send me life insurance mail . Someone is getting kickbacks from insurance companies. …
This company provided excellent customer service and professionalism. Tivona closed us on time and was friendly. Thank you.
Claudine is the most awful human I’ve ever met! In my opinion this company is horrid! Go anywhere but here.
Their security measures border on the insane. Good luck getting them to speak with you over the phone (or at all) to get something as simple as an account balance.
I have a couple auto loans with them.. I received a notice that they had not received my insurance… I immediately sent it over… They added 1400 to my loan… This is for a good loyal customer… I been working with Gina in the insurance department.. No call back.. No resolution.. I will be refinancing my loans with bellco..
I have been with the Credit Union of Denver for years because they are able to help me quickly and painlessly. I wouldn’t go any where else.
Recently got a HELOC through them, it was quick and easy with the best rate amd best term length. A+ to Joanie.
There fee schedules are very similar to traditional banks, even charging some extra fees!! A lot of the surcharge free ATM’s actually charge you a fee. And, there are only 2 locations.
Hard to get to. Now they have 2 bldg. Why? Just move into another bigger bldg. Coming from someone that hasn’t been there in quite sometime. Probably why I closed account today. So sorry.
i saw the ad for auto refinance. They say if you refinance with them the APR will be at least 2% less, when I called them minimum APR is 3.14%. My current rate is 2.24%. I consider it as false advertisement.
Their insurance verification process is no good. They are charging my customer $650 forced insurance, because they won’t recognize valid insurance that was in effect of that time.
Luis is always helpful and easy to work with over the phone! Makes me feel welcome and taken care of! Great Job 👏🏽 …
I’ve personally have been with this bank since 2000… Heck since I migrated here.. lol and I can truly and honestly say, in all my 44 years on this planet, they are the best bank I have ever experienced…
Best credit union in the world . They are very helpful and when I got a auto loan from them not having the best credit they put their trust in me and kept me driving!!!
Less than helpful. Long waits in call center. Don’t respond to written requests. They appreciate you during their sales pitch. Then they expect your appreciation. Bye-bye CUD.
I’ve been banking with CUDenver for 40 years. They are the best at providing straight answers and good service to their clients.
Richard Duggan was such an amazing person to work with. He made the process so easy and fast. I’ve never met a banker that truly cared about someone’s needs. Thank you again
Decent credit union which has a shared branching for other credit unions.
Have been a member since 1984, They have always taken care of my financial needs. Just refinanced my RV , saved 2% & $40 per month.
Their hours on the internet show they are open until 1pm on Saturdays but when you get there they are only open until 12:30. 6 people are outside with the same issue. Bad business…
Good rate on my loan, but cannot make a payment on line. Have to remember to call them monthly or go into their location. Spend some money on your technology & get into the 21st century, please.
This place is the worst ever! You can’t ever get your money from them. They never follow through with anything they tell you! This “Credit Union” is so terrible both customer service wise and financially. I will never bank here again!
This is hands down the worst credit union I have ever dealt with. So many problems and no accountability. SAVE YOURSELF A NUMBER OF HEADACHES AND DO NOT BANK HERE!!!!!!!!!!!
Just got a great auto loan rate at The Credit Union of Denver. Easy to work with and excellent staff!
CUoD has come a long way. They are a little old school in some aspects but they are our go to bank for any loan. They have great rates and great, helpful people who work there.
I’ve been with them for over ten years ,and I truly feel like they’ve been there every step of the way ,my entire extended family banks with them and we just love em
dont do business with this company. They could not change my address properly, let my exgf change contact info and access my account even though she was never on the account and then when I made a payment on a loan account they took a cc …
I grew up with this credit union. Been a member for 32 years. Staff are always personable and professional! I’m a true believer in “People Helping People.” 💚 …
The loan department is always very helpful and knowledgeable
I have switched over my Car loan, got a credit card and a personal loan. Everyone has been amazing and very easy to work with. Couldn’t recommend this place enough!
I’ve been a member here for years and have had beautiful service every time ive ever had an interaction be it in person or over the phone. Even when delivering unfavorable news they have always been polite and courteous and have done everything they could to help. Best bank I’ve ever had
I am more than happy with my representative. Dario was more than excellent and very pleasant. He took care of all my needs without me even having to explain the situation! Thank you Dario!
been with them over 2 years and they wont increase you credit card limit . worst bank ever . you guys better close and let the big banks that value and take care of customers .
terrible place to get a loan .I have perfect credit and still wanted thousands down on a vehicle. customer service was terrible .I will never go or call this place ever again. got the reference from ks107.5 never again if I could give a 0 rating o whou.
Been with them for almost ten years everything is great except the only location you can get anything done at is in Lakewood. Only one location is incredibly inconvenient. Should change the name to Credit Union of Lakewood since they aren’t even in Denver unless you’re a student
I’ve been here for year and they are usually alright but then again I dont really come by here alot because I dont really have to many reasons to vist. BUT recently my account was used fruadetly and they went on a shopping spree and used my …
Don’t recommend. Services only available south of Denver and the loan services were sub par. They cannot even leave the correct phone number to return their calls.
My husband has been a member for 2 years, its been great for him and all the people who have helped during the way. I recently decided to be member of my own and want to say, it has been great as well! Everyone who we have spoken to has been wonderful. Thank you CUD!
Been a member since 2004 never ask for 1 loan. Ask for credit card transfer my credit 651 co signer 720 in prosses purchase house just try get intrest down so pay card off denied. Pull my money out closing account. Going usbank.
They are very professional and I like that the drive up opens at 7:00 am. They are quick with turn around for loans. They always have enough tellers at lunch.
Gave me a good rate for an auto loan.
Set up a HELOC recently, So convenient, most everything was done via a secure portal and email with Will. He always responded very quickly to acknowledge emails. When it was time to sign and close, we were able to come in separately as my husband and I have crazy schedules. 20 minutes from parking lot, to signing and back out! Sweet!
Got an overdraft? Don’t expect to hear about it until it’s too late. They won’t contact you. multiple times I’ve “setup” to where it should just decline but I guess not. also gone multiple times on the weekends and they close inside early.
My experiance was horrific I tried to trade in my car for another car, they where conpletly rude. How they never do payoffs how they could get me a better rate and FAILED. I was told to call back in 10 mins when their computers where working properly, called back and they where closed! Hate this Bank!!! NEVER USE
This place is a joke! The absolute worst customer service! They refused to take my payment for my truck until I sent them proof if insurance which I did several times! They claim they didn’t get it and ended up repoing my truck after …
Originally wouldn’t accept non picture IDs. I would understand if they didn’t allow you to verify identity with a social security number over the phone. They eventually helped me and it worked out alright
Better than most banks at working with us…pretty good customer service too!
Been a member for over 30 years.
I just wish there were more than just 3 branches in the Denver area.
Been a member for over 30 years. Today was the first time I ever talked to Shelley Hertel. She is their investment advisor. AVOID LIKE THE PLAGUE! She knows nothing, is not helpful, and will waste your time while not advising in any way that is productive.
Credit Union of Denver is great! All their staff is professional but they are also some of the nicest folk I know! If you aren’t a member, you need to become one.
I received a $5 charge per month for not updating my address. Thanks for taking 1 minute of your time to call me and let me know. Surprising how I still paid my car payment each month yet you had the wrong address. Junk charge, junk credit union.
I’ve been a member for over 20 years this bank has done nothing to help me. I have nothing but problems with my debt card its always getting but on hold because of some suspicious activity lol yeah right I bought something for $1.99 and …
Love it, it’s been my financial institution for 20 years
Went in to open a Checking/Savings account for my teenage daughter. Tovian was very professional and helpful. The process was not stressful at all . They have earned A lifelong customer.
I just got a new loan and staff was awesome, professional, and super efficient! They gave me a great rate and term for my loan. I was literally in and out to pick up my vehicle!
I’ve been a member for a very long time. Service was beyond excellent at one time. Over the past few years service has become horrible. Hours indicate open at 8am. On both not just drive thru. Employee I asked said drive thru is what is …
If I could leave negative stars I would. This company is a JOKE. They’re so “secure” they prevent their customers from logging in online to pay. We are TRYING TO GIVE THEM MONEY but the online portal is a nightmare. Last payment I made a …
Paid off a car loan last year. This has not been reported to the credit bureaus yet. When I asked why, they said they needed a written request to report a paid off loan. Why do I need to send a written request for them to do their job?
Wonderful experience! I needed my auto loan refinanced and they made the process seamless and fast. I had approval almost immediately and they helped lower my interest rate.
The negative reviews are all true. I am far from a deadbeat and very astute when it comes to financial matters. Dated website. HORRIBLE “customer service”. RUDE to the max employees. I honestly hate the place and only use them to have a …
Would give them 0 stars if I could. Absolutely awful. I’ve been given false information that has negatively effected us more than once. I’ve experienced horrible customer service. I can’t wait to be done with them. Credit union of Denver is a joke! Only good person working there is the gap specialist, Lisa.
Their website is horribly outdated and difficult to navigate. They have needlessly complicated “security” questions which end up locking you out. The CU Denver associates can’t help you unlock your password. They freeze your accounts after …
I’ve had nothing but a positive experience when dealing with the CUD. Their rates on loans are the best I’ve found and customer service is unrivaled. Being a government employee and experiencing a furlough twice now, I truly appreciate CUD’s willingness to help. I am a customer for life!!
I don’t recommend using Credit Union of Denver if you are member of another credit union and are using them as a Co-op Shared Branch. I’ve felt disrespected the both times I have used this credit union and will not be returning again. The …
Wells Fargo wanted me to refinance my car with them and so I tried multiple times and they told me no due to “lack of credit history.” I went to credit union of denver and they told me that they could refinance my car. They got my payments …
I wsih that I could write a better review. I have been a customer at CU of Denver for more than thrity years and it used to be a very good place to do business. Now their customer service is terrible and they make some of the worst policy …
I have banked here for almost 2 yrs now and to be completely honest it’s been a rough two yrs. Hoping all gets better .
It’s now been two years and I believe that this is the worst banking experience I have ever had. I will be closing my account effective 6-9-19!!!!
This is a great place to do business. Friendly people and easy to understand processes. I can usually be in and out in about 30 minutes to close on a loan. Online banking is convenient and networked across the country with other credit unions.
I have been a member for over 15 years and have only stayed with this bank for convenience. The bank is average, the finance department is terrible. Poor communication as I had to follow up multiple times to get a loan status. There’s a …
First off, You can’t make car loan payments online.
Secondly, Your customer service is mediocre at BEST, 9a-5p MST M-F ONLY, no …
I would never do any business with this credit union. We applied for a heloc and got approved for 78k. Once we get to setting a time for closing we where told that we no longer qualify. The lady that was helping us (Liz Bleakley) missed the …
I have been with CU of Denver since 1998, I have applied for a home loan and was denied, my daughter tried to refi her car was denied. Can’t understand why these services are offered and approved by other banks and creditors, but not the …
Best experience I’ve ever had with a bank!! Can’t speak for those negative comments, because I’ve never had a problem with any overdraft or anything else for that matter. My advise would be to not put yourself in a situation for an …
Horrible bank. My mom was a victim of check fraud, they blamed her for it, and took all of her money without returning any of it. They took about 3K from her. All that she had. She tried to apply for a small loan and was denied. The loan …
We’ve only had great experiences with Credit Union of Denver. They approved us for our autoloan when no one else would, and helped us rebuild our credit. We highly recommend this financial institution.
for me Credit union of Denver is a great bank for the simple reason i am not charge for not having money in either of my accounts. plus i travel a lot in state and no matter where i go i have assets to my money without paying any fees. plus …
I’ve been banking for a while now, and greatly appreciate you guys for all you do for me!
My new auto loan experience was great! I highly recommend CU Denver!
They gave me the second chance I needed when no other establishment would. I am truly grateful for that. …
I rarely take the time out of my day to review anything. If you want a bank that doesn’t care about your personal situation this is your place!! …
This CU is terrible. I asked a rep if the number of inquiries count to open an account and i had her verify with the manager and they told me no…guess what! It does! Needless to say Richard did not wanna approve my account even though …
I have done business with them for a long time but my experience with them this time is so poor I will never do business with them again. The banker called me a liar, was very unhelpful and unprofessional. DO NOT USE THIS BANK.
Had a fast, easy and friendly experience refinancing my vehicle loan. The staff are amazing and very helpful.
I recommend everyone to become a member of CUOD !
My spouse and I have been a member for 8 or more years. What people say about the horrible customer service is true. I have had some good experience with certain reps, but there are some, especially Alicia who are just terrible. We moved …
My wife has been a member for 20+ years; I’ve been a member for 15+ years. CU Denver in the past has always been a hit with us. We’ve had excellent service from their fraud protection department, and auto loan department in the recent past. …
I thought this was a great credit union. That was until their customer service reps with no phone etiquette and their supervisors who hang up on you and make snide remarks about the most ridiculous policies I have ever heard decided to …
They have a limit of 6 transfers between checking and savings a month. If you hit that limit they basically cut you off from your savings account and leave you high and dry for the rest of the month and then charge you 30 in over draft fees …
I don’t usually write reviews online, because the audience doesn’t know me, and I was never one to take advice from strangers. That said, there seems to be a lot of negative feedback online and I felt like I should offer at least a positive …
I would not recommend this bank to anyone. Customer service is terrible, you can’t complete simple tasks without going through so many loop holes. Once my vehicle is paid off I will definitely never finance through this bank ever again. I should have read all the terrible reviews prior to refinancing with them.
To all the folks that say you cannot make a car payment online are wrong, I do this every month with the mobile app on my phone, I see all my accounts and simply transfer the exact amount from production account to auto loan account and it …
I’ve never had a “fraudulent hold” put on my card so often since I’ve switched to this credit union. Literally have to call on a regular basis to get it cleared. They actually asked me if I was being forced to withdraw money against my will …
Not a very user friendly bank with no offerings you can’t find elsewhere. The online system is by far the most cumbersome I’ve used since cell phones have been widely available. They l …
Hi Family &friends!
Please listen, l wouldn’t recommend you to let this Credit Union bank hold on your cash. …
I’ve been a member since 2005 and have never had a bad experience. From getting an emergency loan, to automatically getting overdraft protection setup, to increasing my CC balance. They are helpful and things get done. What else can I ask for?
I absolutely love the Credit Union of Denver. I became a member when I was in college and have since moved out of the Denver area and would never give up this bank! I haven’t ever found an institution that operates with such good customer …
Tim has been great in opening my account, and helping me out with some other things. When my mom passed away, he helped me with straighten out her pension from the UK, and let me use his phone! Not to mention on two occasions he has helped …
I love Credit Union of Denver. I’ve been with them for over 25 years. They treat me like a person and not a number like several others I have tried (even during my time as a member). Couldn’t be happier.
Called ahead to make sure I can cash a check drawn on this bank, as a non number, in the drive up because the lobby was closed, and the teller double-checked and confirmed that I can. I drove a half hour only to be refused. Not the first or second time this branch has wasted my time with incorrect information.
I’ve been a member of CU Denver for over 8 years. They are always friendly, have great products and loan rates, and all around I am very satisfied with their service. I love their mobile app, and the ability to deposit checks …
Banking with them has been a good experience for me but when I applied for a second mortgage they used a company to pull comps for the value of my home in completely different neighborhoods than I live in. They also used homes (4 of 6 used) …
This is a horrible Credit Union to do your business. They have wrongly marked my account late multiple times. When I overpay on my account, I expect thorough and competent service in return. I have had nothing but problems with this company. Take your business elsewhere!
We had a wonderful experience with these guys for getting an auto loan (we don’t bank with them). …
Took out a $10,000 loan for a vehicle. Two years later and upkept on payments apparently I owe $9,000. Makes so much sense. Money hungry much. Avoid getting a loan here at all cost please
I had a car loan with Credit Union of Denver up until 12/2015. When my new auto loan service provider paid off my loan with Credit Union of Denver, there was some money that I was owed from the balance. Credit Union of Denver decided that I …
I have been a member since 1982 and have never had a bad experience. I have both checking and savings accounts and have gotten car loans through them over the years. They have been receptive to my questions and have offered suggestions for …
I was a member of the credit union 12 years ago had to file bankruptcy and they wrote off over $5000 in credit card i owed. i got a job with RTD 8 years ago and credit union of Denver is their credit union so I joined again I’ve had …
This credit union has been great for me for the past two years, I couldn’t ask for a better experience! …
I’ve been a member since 2007. I will soon be redirecting all traffic away from this Credit Union. They really don’t know anything about customer service anymore, I primarily deal with the call center when performing transactions to pay a …
I must agree with another reviewer, this credit union has been great to me over the past 7+ years. People just feel entitled to everything and if they don’t get their way immediately they hate it. This bank is 100 times better than Wells …
We had a great experience with Credit Union of Denver. Our CU gave us a rate of 5% on a car purchase in September. When I heard the Credit Union of Denver’s offer for $200.00 and drop the rate by 2% Wow! Very pleased and easy experience!
They refinanced my car at a killer rate, gave me $200 cash back. Talked me through several options regarding credit cards (per my request, no pressure). They also have (in my experience there) wonderful customer service. I’ve never had an …
Applying for a refinance with Bellco has been a nightmare for the last 18 months. I was given a flyer from my car dealership to try refinancing here. It was a quick process applied on a Thursday ended up closing and signing paperwork on a …
Excellent! I have had nothing but good experiences with the loan department at CU Denver. They have very fast underwriting and loan closing turn-around time. They are very friendly and keep in contact through the process. Their rates are the best I’ve found.
In a world where average credit card is over 15% my credit card through credit union of Denver is 7.99%. …
Have had 2 different auto loans, not by choice but because it was who the dealership worked with. We were successful in transferring one of our loans to Blue CU (which by the way are amazing). Now we’re trying to transfer another loan.. …
This bank wasted weeks of my time applying for credit cards and loans I did not want instead of simply setting up a secured line of credit as requested. Then I find out they are selling my info to 3rd party partnered companies. This Credit …
While we don’t use CUD for our primary banking needs mainly because we live in Louisville an the lack of a well developed app and limited customer support. …
I have had nothing but problems with this bank. I moved to Denver a year ago and opened several accounts with them, trying to do a good thing by contributing to the local economy. Each trip to the bank is 30 minutes one way to Lakewood and …
I came across credit union of denver who by far had the best deal for me with less hassle and more trust because they are local. Thank you Lindsay K and Dana Z and all of credit union team involved.
We have an auto loan serviced with the Credit Union of Denver. They were running a promotion to switch your loan over to them, not only did the transfer go smoothly and quickly, we haven’t had any sort of issues since then! They are efficient if/when we need to call about an issue. Definitely happy with their services 🙂
I have been a member of the Credit Union of Denver for several years. They have the best, off the chart service of any organization I have ever been associated with. I am one happy member!
I like this credit union a lot, but have been unable to make it my primary checking source for one reason: their online alerting system. I have an account with another credit union, that frankly is not great at customer service. While I …
Been doing business with them for over 6 years now and always get great service from them. Would highly recomend tgem to all family & friends.
I have had my one of my accounts here since 2005. Had direct deposit that I had to move to my other financial institution due to my direct deposit always posting to my account around 10:00am and payments being returned.. when it always posts at midnight at my other Financial institution.
I switched to this Credit Union after being with First bank for many years and I’m so happy I did. The Customer Service is wonderful every time I’m there and they dealt with switching my car loan quickly and effectively. I told them I was …
I’ve been banking with CU of Denver for years and have never had issues with them whatsoever. I see a lot of reviews complaining about the wait times and distance; be smart and don’t go during rush hour. 7-eleven ATM withdrawals are free, …
Credit Union of Denver is great for auto or motorcycle loans and even helping to build your credit. I have been using them for over a year now and haven’t had any trouble with customer service in person or over the phone. They will work …
I’ve had nothing but problems just trying to cash a check here at this place. Called ahead of time and verified it would be ok but still denied me when I go to the main branch location. …
Have been a member of this CU for several years and have always been very satisfied with their service. Employees have always been very friendly, helpful and professional.
I have been a member at CUD for 15+ years. Due to Credit Union Partners across the US and online services, I am able to go years without going to Lakewood or the Downtown Campus. Occasionally, I participate in member events as I choose. I use the partner ATMs when I am out of state. This setup works for me.
What’s the purpose of your credit app saying I have a good score, when this is the second time I’ve tried to refinance my truck and turned down both times. I have 5 paid off vehicles that reports good, of course I’m upside down on a new truck I bought a year ago. This place is a joke. Do not bank with these people.
We recently refinanced our auto loan at CUD. Our first point of contact, Michele Lee, was very helpful and put us in in touch with Ashley in lending, who was very helpful as well and made the process easy. Curtis was our closing agent and …
So I have been a member here since I was 15, so close to 14 years. I have noticed a great decline in there services. Recently I had a really bad experience with this credit union which has made want to switch banks. I had automatic payments …
The Credit Union of Denver is Fantastic. A car finance company offered me an interest rate of 4% and CUD offered 2.74. Approval and closing were a piece of cake. Highly recommend Credit Union of Denver for your banking needs.
I finance a car with the Credit Union in May 2021. In November my payment went up by $40 without informing me. After receiving a Right to Cure for Christmas I managed to speak to a person after 4 hours on hold. …
I have a car loan through this CU unfortunately. You have to have 2 online accounts, one for viewing your balance and the other to pay your loan payment. Their website is from 2005 and you need to jump through hoops to get online access.
I recently refinanced my auto loan through Credit Union of Denver and received an awesome deal! The closing was smooth and quick and I got a much better rate. …
Do yourself a favor and RUN! I’ve been a mastercard member with them for over 15 years. Out of that 15 years, I had one major dispute on my credit card regarding a merchants services. The process has been an absolute nightmare. …
I have been a customer for a very long time and today it’s another reason why. When I discovered someone had emptied my checking account, they were quick to help out and the money was back in my account in 3 days! This isn’t the first time …
This was the one bank/credit union that gave me the best interest rate and monthly payment for my auto refinance loan. I went to other banks and Credit Union of Denver’s rates were HALF of what the other banks were. Feels like a family run …
I’ve been a member of Credit Union of Denver since I was a kid and they are absolutely the best! I have my personal & business accounts here & also do my loans with them as well, I feel there is no need to go anywhere else. They have the …
I’ve been with this bank for many years, after my bankruptcy they were the only bank that would take me and gave me a credit card, that alone earned my loyalty!!! They have ALWAYS been there to help me out of some unexpected situations and …
I have an auto loan through this CU and they do nothing to assist the process of paying. Auto pay was always late dinging my credit so I went to manual payments which is just a nightmare. I wish more CUs would loan for work vans because …
I’ve been Here with them for years and years than they all of a sudden want to just close my account after I corrected the problem when they said they wouldn’t iwill never return to credit union dealing with there nonsence is not worth it …
Been banking here for many years. Staff is always friendly and helpful. They definitely make you feel like you are family.
Their None Sufficient fees are outrageous. For one $5 none sufficient fee they will charge you daily until it is beyond what you can pay. Terrible service and you cannot argue your position to the customer service representative. Worst part …
Although they have become more commercial, they are still the best. Wish they would bring back prepaid gift cards for use on vacation.
If you close your account with them don’t listen to call center help. They will tell you they don’t have money from a refund processed to your old card from Ticketmaster and will blame them and say they cant accept the funds. When they can …
This bank trains well. The teller Cecilia found an issue with a man trying to cash a check that was stolen. You saved us. We are forever grateful & forever customers because of you. I hope you get a raise!!!
Over the past 10-15 years, we have had a beneficial banking service here. People by and large have been considerate, helpful and understanding of our banking needs.
Excellent bank! I have been banking with Credit Union of Denver for almost 10 years. I have nothing but excellent customer service, never charged improperly, and felt my money was in safe hands!
I did Auto loan refinance with them , I got much lower interest rate, 9% lower, and was great and quick service and responsive, the process was very easy clear , so trustful, and the team member was so helpful and proactive, I really highly recommend them for everyone
Credit Union of Denver has always been there for me since 1975. As a single mom with two daughters to raise they were always right there to help with my finances, whether it was a car loan or my mortgage. And they still help me today with my finances with free checking and my savings account. I would never use a bank again.
I’ve been a member of the Credit Union of Denver since the late 1980s, when I accepted a position with USGS at the Denver Federal Center. Since then I’ve lived in several different states, but have continued banking with CUD. There’s …
The rep I’ve been working with on my auto loan is rude. Everytime I call she cuts me off when I’m talking and rushes me off the phone. She doesn’t make me feel like a valued customer at all. It’s like I’m inconveniencing her just to have a …
Really disappointed to find out all these very important details to my account and membership at CU of Denver 30 days after opening it. I called and spoke to a call center employee who was incredibly helpful and cleared up all the confusion …
I was really happy with this credit union in the beginning. Everything seems so great, However, here I am for the second time this month!! money pending in my account for my direct deposit and they can’t cash it early so they are just …