SelectHealth® is a not-for-profit health plan serving more than 930,000 members. Through a shared mission with Intermountain Healthcare® of Helping People Live the Healthiest Lives Possible®, we are committed to ensuring access to high-value care, providing superior service, and supporting the health of our members and the communities we serve. In addition to commercial and government medical plans, SelectHealth offers dental, vision, and pharmacy benefit management coverage to its members. SelectHealth plans are available for Medicare Advantage and Medicaid enrollees, and we’re also a carrier for the Children’s Health Insurance Plan (CHIP) and the Federal Employee Health Benefits (FEHB) Plan. For learn more, visit www.selecthealth.org.
| Saturday | 9AM to 2PM |
| Sunday | Closed |
| Monday | 7AM to 8PM |
| Tuesday | 7AM to 8PM |
| Wednesday | 7AM to 8PM |
| Thursday | 7AM to 8PM |
| Friday | 7AM to 8PM |
5381 S Green St, Salt Lake City, UT 84123
Rep (can’t remember her name) was extremely helpful and patient in answering my many questions about Rx options. Usually phone experiences leave a lot to be desired but not in this case. Well done.
When i first called I was so lost with hundreds of questions, this was my first time getting health insurance on my own so i was nervous and didnt know alot but the workers are so knowledgeable and so friendly that they went above and …
The sales team is great to work with. If you need help they are willing to walk you through any issue you may be having. Great service.
The rep was meticulous in her investigation of my need and my problem was resolved. Thank you
Marcella Sparks and Erica Livingston were so knowledgeable and helpful getting a new group electronically enrolled. Then with just days remaining before coverage started the group added two new, of state employees. So grateful they were …
Anytime I call it doesn’t take long for a live person to answer. My questions are answered, sometimes they need to double check something, which I really appreciate them doing. They are helpful and thorough. I’ve been with select health for years now. It’s affordable and I’m pleased with the coverage. I do recommend Select Health.
I’m not really here to speak generally about SelecrHealth but specifically about the stellar phone conversation I had yesterday with Amy in the Individual Sales Department. I’ve never had a healthcare professional who was so knowledgeable, …
Quickly resolved my issue and completed all that I needed in a timely manner.
Marcella was fantastic! Very helpful in resolving the issue.
I had to speak with two different departments, but I was so happy to find that both women that I was connected with were professional and quick to find answers to things they didn’t immediately know. They were both so kind and it was …
Ashley J. the person that answered the phone was extremely, and i cant emphasize enough extremely kind – very sweet – went wayyyyy out of her way to put me on hold a few times to find things out for me. Very helpful./ I can’t stress enough her kindness.
The person I talked with answered my questions, took care of the business that was needed, was kind, helpful and positive in their interaction.
I canceled my plan a year ago and have been fighting to get my money back for the month I paid ahead before I had canceled. I have called multiple times and every time a customer rep will tell me that they do owe me a refund and they …
She was amazing! Help me get card hook up . Was so helpful! Thanks for being so awesome
I spoke with Jeannene today about my pharmacy benefits and she was incredible!!! She went above and beyond to help me! She took her time explaining my benefits in great detail and called the pharmacy for me while I was on hold and solved …
Poor Organization: I called today 1/11/2021 to asked about the policy of at home covid test which was approved on Dec 2nd, 2021 and is effective on Jan 15, 2022 and your customer service representative or her superior does not have any idea …
Thanks for your patience in helping me choose the best plan for the coming year.
I have had only the most positive experience with SelectHealth since switching to it a few years ago. Two surgeries with overnight stays in hospital in two years and my costs were $200 and $395 respectively. My premium is minimal due to the …
Excellent experience. Such a professional, kind individual. Best of the best . 110%
McKenzie was extremely helpful and I didn’t finalize anything yet but she gave a ton of info that I really needed and explained everything very well. Great job!
My daughter has had Select Health for over 5 years. It has been very affordable for her. She had been very satisfied with her coverage and benefits through her package until today when she called in to make her monthly payment (on time, …
Worst insurance in the world! Shame should fall on all that are with this company and owner should be shamed!
They went above and beyond to clear up an issue with a claim being submitted incorrectly by my pharmacy to ensure that I did not have to pay anything out of pocket. Ashley in pharmacy benefits was amazing at staying in touch with me to let …
Just received an email that Select Health has a new policy that they won’t be providing insurance to part time employees at the Weber School District. Yet people wonder why we can’t get quality teachers?? …
Easy once I called the third number on my letter.
The person who I talked with after paying assisted me with setting back up auto pay after my card went missing with no issues, great person to work with! Give them a raise 🙂
I am a health insurance agent in Spanish Fork, Utah and have been working very closely with the agent relations department of SelectHealth. The personnel are highly trained and have answered each and every question I have had regarding my …
Select health dropped my child without my knowledge. Then when we took him in to get vaccines the provider said our son wasn’t covered. We called select health to verify and still they stated he was covered… flash forward a few months and …
I need to contact SelectHealth for several questions regarding health care coverage and always reach an individual that is positive, happy, and professional. They are quick to find me the answers I need and get back to me if something …
Natalie was very helpful and she took care of my issue.
Absolutely wonderful. The person I spoke with called the pharmacy and was able to get my prescription approved. The best
Multiple denied claims after my primary care provider deemed a service medically necessary, Select Health disagreed and I had to pay the full bill. I started seeing a mental health professional who was on the list of approved providers, but …
Can you guys please make the healthy living Website easier to use. It’s nearly impossible to know what exactly you should be doing and checking off. Way too many things to click on and complete.
My agent took the time to understand our unique situation and helped me navigate some complex decisions that we needed to make regarding coverage and plan selection. He was super patient and knowledgeable and I could not be more appreciative of his expertise and professional attitude.
Anytime I need to call in to SelectHealth for questions about my policy, I know that I am going to be taken care of. I spoke with Ashley this morning about my pharmacy benefits and she was very helpful. She answered all my questions about a …
Natalie was most helpful getting prescriptions filled, explaining the benefit and program since I am living out of state from Utah, and finally what steps I need to take to make sure I am being billed correctly.
Amazing customer service! Ashley is one of the best!! She followed up with me and kept me informed of what was going on, even offered to make calls and ensure that things were happening. I’ve never had such outstanding customer service like this, especially from an insurance company.
I was very satisfied with the help I received when I called about a lost prescription. However, I do feel that the policy of not replacing lost or damaged prescriptions is not right, especially if it is a one time thing. I understand it may cause problems if it happened regularly, but one time in 20 years should be an exception.
Susana Lara was on the phone with me for approximately 44 minutes. So helpful and never made me feel rushed to get the application completed. Susana rules!
Absolutely top notch service with my “chat online” session with Karin today. She went above and beyond to help with my family’s current needs. It was genuine care and amazing customer service.
Just transitioned from Employer Healthcare to Self Pay and Meegah Kasanovong made the process so incredibly easy. I wanted to be sure and stay with Select Health because they have always been so easy to deal with.
Very helpful information about medications covered. I’m so thankful that Select Health covers my medications.
Wow. I’m not one to leave reviews, but I am so impressed with the phone service I received today. I spoke with 3 representatives over the phone, and they were all very quick and helpful, and answered all of my questions perfectly. One of …
Was helped by Sage. Did a wonderful job. Very professional.
Natalie was so awesome today, one of the best experiences I have ever had with Select Health. She listened and was so helpful in finding a solution to my problem.
I was dreading having to find a new plan for our family this coming year, but Susanna was so patient and kind and knowledgeable and made it super easy for me. I think select health is the best health insurance there is, and I would never want to have any other insurance.
Ashley went above and beyond in helping me today. I was getting nowhere with my new doctors office and she helped to quickly cut through the red tape so I could get my prescriptions filled. Ashley was friendly, professional, and made sure to keep me updated every step of the way. Great experience.
I was at the pharmacy recently and needed support for a new prescription for one of my kids due to an increase in quantity. I was connected to Kylie almost instantly when I called Select Health customer service. Kylie made the change to …
Representative was knowledgeable and was able to answer all questions in a timely matter.
The customer service associate that helped me was absolutely delightful!
I called Select Health yesterday for help with several new prescriptions. I just moved to Salt Lake City and have all new doctors. I wish that I had written down the name of the person who assisted me because they were wonderful! …
Both of the gals who assisted me today were super helpful and resolved all of my concerns!!
Customer service team is outstanding. Props to Meegah for seeing my application through!
Select health is awesome! Lifesaver! I totally recommend them! 💯 …
I forgot the sweet person’s name who helped me today. She was amazingly prepared in helping to solve my issue. Very kind, sweet, thorough and she knew exactly what to do to help me. I wish, believe me… that more company representatives had people like this young woman! Seriously! Thank her again from heart!!!♥️
I was beyond pleased with the assistance I received in answering my questions. I wish I could remember her name, she was wonderful!
Ashley helped me out and was very helpful. She understood my situation and was sympathetic towards my needs. She followed up quickly and plans to continue follow up until the situation is resolved.
Customer service was super helpful and very friendly and understanding
Jake was ver helpful in resolving my issue with prescription
I really appreciate the service I get when I call SelectHealth. The employees are always super friendly and make sure I am completely taken care of before we disconnect. I love that they tend to go above and beyond for me on each call. Thank you for all you guys do!
Always very helpful & kind when I call! No complaints.
The Select Health representative was very responsive to my concern and resolved my concern very quickly.
They were so helpful and quick to help me and solve my problem. Also so kind to talk to!
Excellent customer service, able to get my concerns fixed in one quick phone call.
I have dealt with several insurance companies in the past. However, Select Health has been the best insurance company that I have ever used. The staff is very professional, courteous, and knowledgeable. My recent interaction was with …
All service reps with Select Health go above and beyond for members and Brokers. Tonight I had a fantastic meeting with Marcella in the small group sales dept. I just took over another brokers block of commercial business and received a …
Usually they are great, but after a 45 minute hold time, I got hung up on and she did not call me back. It’s not like you don’t have our phone numbers. This is the second time this has happened.
Janine was by far the best representative I’ve had the pleasure of working with. She was kind and upbeat and was incredibly quick with dealing with my questions regarding orders. She went above and beyond even calling my pharmacy and having …
Shelly was great! She listened to the concern I had with my husband’s prescription coverage, gethered all the information needed and called back when the problem was resolved. Excellent customer service.
Excellent and quick customer service. We switched to a new plan and there was a miscommunication over the primary and secondary insurance. I called and the matter was resolved within 24 hours, so that I could get my prescriptions filled!! …
She was knowledgeable and kind! I really appreciated the call back service.
Our rep – Meegh – was a rock star. He helped us navigate the online tools, guided us through the selection process, and helped us finalize our coverage. He saved us nearly $800 a month, keeping our coverage essentially the same in every respect. $10,000± a year is a substantial!
Daisy was friendly and efficient. Took care of my questions quickly
Great customer service in pharmacy, the representative resolved everything by calling my local pharmacy. She was kind and proficient, helping get the prescription filled the same day.
Discussed aging off of plan to Medicare and also individual plans with sales rep— Susanna. Very helpful and patient walking me through the paperwork and options and what to do to cancel and activate new plan.
I had many questions about retirement and medical plans. I had a very patient, knowledgeable person helping me.
I have helped many family members with medical bills over the years and so I have dealt with a few companies and Select Health is by far the worst to deal with. …
The representative was had all of the knowledge necessary to handle my questions. Was very personable, and knew how to ask the right clarifying questions. She researched some coverage issues while we spoke and was able to give me everything that I needed to take the next steps in my efforts. Highly recommended.
Ashlee was the best and deserves a raise. Helped me figure out the best plan for my family in a very profesional and friendly manner. It was nice to have help from someone who was well-versed and knew the plans inside and out – I would absolutely recommend calling in if you ever need help finding a good plan.
The phone technician that looked up the reason I was not getting the med coverage did great explaining the reason
I had a good experience looking into my family’s benefits. I’ve spoken via phone and chat recently. Both times the Select Health rep was knowledgeable and helpful. One followed up after looking into some codes more closely. I appreciated …
SelectHealth is always quick to respond and very thorough with their help. I have never seen better customer service. When all of my medical bills were messed up, they took it upon them to get everything fixed and to update me along the way. They are very kind and respectful.
Spoke with Amy about SelectHealth and she was the most helpful, sweetest, caring person! She made everything make sense and was extremely patient. Not once did she make me feel dumb for the questions I had! She is the best!!!! (posted by wife)
I waited for a while BUT Tranae (I hope that is her name) was so so awesome! Very professional, knowledgeable and genuinely helpful. She works quickly and will do a conference call right then and there with a third party billing provider if …
Usually great service. Covered my
screening colonoscopy ,but not my screening mammogram. Hopefully this will be resolved.
Ridiculous that the wait for a customer representative is 55 minutes or more. Who has time for that? So disappointing.
This place gets worse all the time. They have no doctor available in podiatry …
Their customer service has been rad. I didn’t get transferred to too many people when I had kind of a unique situation – they were willing to look into issues which weren’t really covered by their department. Really friendly and helpful.
The health insurance plans aren’t the best. The representative I spoke with said they don’t cover alternative birth options (think home birth and birthing centers). They don’t offer any compensation for midwives, doulas, or birthing centers …
Excellent experience working with Meegah to setup my 2023 enrollment.
I called customer service today because there seemed to be a mix up with one of my prescriptions and the gal I spoke with was amazing! She called the pharmacy and got the prescription transferred to the correct pharmacy and got the billing …
I have been with select health for 2 years now. One reason I went with them was because they covered a medication and dosage that I have been on for many years now. With it being a new year, they of course denied my medication and now …
Carla helped me on the phone to make my payment, and I have never had a more appealing experience on the phone in a professional capacity ever, very nice and pleasant professional right there!! Efficient and good at her job, pay her more …
The assistance I received from Matt was exceptional. He explained health plan options clearly and accurately. He displayed exemplary customer service and should be acknowledged. Matt turned an overwhelming and confusing situation into one …
I absolutely adore Kylie, she went above and beyond to take care of me today. I’ve called multiple times to select health and the pharmacy and got no where until today. We need more people like Kylie! Don’t ever give up when you have a …
Very friendly & explained everything in a way that was super easy to understand. Totally painless 🙂
I am on dialysis since 2019. Endstage renal failure. You would THINK select health, my insurance company, would get in touch with me at the earliest possible moment to get a vaccine shot set up for me, but NOOOOOOOO. They don’t care. …
Fantastic assistance from Maricela on assistance with signing up for an individual insurance plan. Extremely thorough, listened carefully and went the extra mile for us. What a gem. Select Health beats the rest, hands down.
Shelly was very very helpful and informed on what we needed to do to try and get reimbursement on our compounded prescriptions which we have been spending a lot on out of pocket.
They do a terrible job with making sure customers know the details of the plan. Bad disclosure process. I’m sure their agents need to be trained up some more. Don’t go through plan details before sign up well, and make accessing plan details extremely difficult. There are way better insurance providers out there. Try Anthem.
The operators were SOOO polite and just awesome. Best phone experience I’ve ever had with any business/insurance I’ve called in for.
Absolute crooks. My wife had some labs done while she was pregnant at the request of her dr. Select health denied coverage and I ended up paying for them out of pocket. Several months later I got a letter in the mail from Select Health …
Selecthealth insurance is garbage. You’re better off being uninsured. They hardly cover anything. The medication I take is cheaper paying out of pocket than when I use Select.
Worked with Natalie to get my pharmaceutical drugs approved and she was super helpful, very considerate, and waited with me as my pharmacy put us on hold forever. She is a rock star.
Great job with helping me get insurance. The salesman was very patient and helpful!
I received a prior authorization refusal letter due to missing information in my medical record. I contacted customer service and the three ladies that I spoke with went out of their way to help me get the prior authorization approved, including working with my primary care provider.
Staff is very friendly and helpful, I also like that I don’t have to jump through several hoops to talk to a real person. I have never called and not been satisfied with the level of service I have received. They call back as promised, I …
I called in to get service cause Select Health is saying I saw a specialist when I just went to a primary physician and they said there system only lets you have one primary physician so if you don’t see the one doctor you have listed when …
Matt with the billing dept has been extremely helpful. There were problems with my account due to Marketplace errors and he monitored daily and called weekly with updates. All the other reps I have talked to each time I call are friendly and helpful….Shauna Young
People make a business. Sometimes I feel that health insurance, and all insurances, are a necessary evil. They can cause some deal of frustration and heartache. But when it came down to the people I tend to comunícate with I have had some …
I have had some weird situations with my insurance not working. Ashley in Pharmacy worked above and beyond to make sure that everything works. And it’s working now. She even called back to make sure everything is fixed. I love Select Health and their people!
I used the online chat feature to inquire about a claim. They were quick to respond and were very patient with all of my questions. I was chatting with Suzanne T and she was able to resolve my issue. She was very friendly. …
Meegah is the nicest most kind person. Very personable and patient.
I’m grateful Meegah answered my call.
The sales associate was extremely helpful in getting me the information I needed and not pushing any sales on me.
Sam, Ian, and Amber were all very professional, courteous, and helpful. Even though it was the end of the day, right before closing, they all were extremely positive and polite. Customer service is incredible! Thank you!
Most of the time when I call Select Health member service they have been great experiences they were always happy to help in very professional. But today I called them and Angelina help me, she was very rude. She was in patient with me asking questions and how helpful at all.
The reason for my review is to give credit to Select Health’s customer service team. They are always quick to help and happy to do so. In my opinion, this is what separates them from all other insurance companies that I have connected with. Keep it up!
I recently had some challenges getting documents needed to show coverage for a dependent leaving for college. Customer support/member services person Ashlee was super helpful!
My service rep was so kind, thorough and answered all of my questions! I did not feel rushed or like a number. Great customer care!
Shelly took her time to answer all my questions and answered them in a way I understood. She was patient with me and made me feel that I was a valued customer as well as person. She went above what was required calling my pharmacy to verify …
Great policy Select Health!
Select Health is NOT interested in insuring part time teachers. …
From customer service, plans available, network coverage, to billing support- select health is 11 out of 10! Today Amy assisted me and she did a fantastic job! Thanks for being such a great company!
Amber helped and explain all the questions I had about my health insurance, also she took the time to give more information about my policy and understand my plan better. It was refreshing to have her help me and make everything more clear. Thank you Amber!!
Person at select health called me back after digging deeper and realizing they had made a mistake in processing my daughters account. She did everything to make it right.
Amazing insurance.
Always were available to answers my questions. Very trustworthy. I will always recommend it to everyone.
Natalie G has SUCH great customer service skills. She was patient, kind, and knowledgeable and communicated excellently with me. I could tell that she had genuine concern with my problem and walked me through exactly what to do to find a …
Ryan took care of all my concerns efficiently and accurately. Thank you Ryan!
Daisy was awesome in helping me with my billing questions! Great customer service ext.
Serena was incredible to work with and helped me resolve my issues. I am very pleased with how professional she is and how quickly she worked to help me get things taken care of.
Bailey who assisted me was the best! Incredibly helpful and knowledgeable!
Had Brian or Ryan, he was awesome and very nice explaining to me a miscommunication with our account. Got it fixed and good to go now!
5 stars! No wait time. Daisy was kind & very knowledgeable.
Have always been happy to help, and every single time I’ve had to call in for any reason at all; they never give up on me, or “pass the buck” and transfer me, or anything of that nature. I’m very happy with my policy with select health
I’ve had the best customer service. They are all very friendly and kind.
Thank you Quinn for taking care needs while I am on Vacation! Took the time to make sure that my medication would be covered and available.
Micha was absolutely wonderful, he took the time to help me with Health Insurance
Worst customer service I have ever worked with. They fight every claim, change formularies for meds at will to not cover prescriptions and overall I hold them accountable for dropping needed PT services that has caused me much pain and slow recovery. Do not use them!
Promised they would email mw the information but didn’t. Had to call back and without my husbands consent they wouldn’t do anything and he is not available but he gave his consent the first time
Everyone I’ve talked to this year has been so nice. I appreciate their great customer service.
The customer service rep, Natalie, was so helpful, kind and friendly. I didn’t have to wait for very long, and she helped me resolve my problem immediately. Thank you, Natalie!
Miles was incredibly helpful and very patient. He helped get everything untangled and on track.
Select Health has no mental health providers available in Summit County. Their urgent care in Park City is a joke. Called them when I had Covid and they told me, “Our provider doesn’t have the skill set to prescribe Paxlovid”and that I need …
Quinn went the extra mile in helping me resolve an issue with my medication. It was refreshing to hear someone work hard to resolve the issue. Thank you for your kindness!
5 months after paying for a routine checkup and vaccinations for our newborn, they rescinded payment claiming they had no responsibility to pay for the care and that our other insurance (that I didn’t even have information for with my new …
very patient. took alot of time with us to finish out process. thanking her so much!
One of the best experiences I’ve had with insurance companies in a long time.
I have just acquired SelectHealth insurance. My first interaction with a Support Specialist was via the chat. The experience was easy and informative. There is much to come out of the information collected regarding my pharmacy benefits; hopefully I can continue to give SelectHealth 5-star reviews.
Excellent care! Meeghan was WONDERFUL! So nice and easy to work with. Give him a raise!
Super helpful getting a refund for plan changes, Miles deserves a raise
Had some bad luck/office miscommunication at first which was tricky. But he representatives I spoke with were always trying to be as helpful as possible, which was nice. I got thru to Riley Windward and he got everything figured out for me, though. In five minutes we made more progress than any of us have in 6 months.
Very friendly staff, who were knowledgeable of my issues.
The only small problem was long waiting times to see my Dr.
The agent confirmed I had reached my deductible and my out of pocket max, so they personally called the pharmacy that had charged me for my prescriptions. She helped them update my information, they processed that claim, and will reimburse me directly. Super easy.
Miles (SelectHealth customer service representative) was extremely helpful, friendly and polite. We resolved my issue in record time, with zero difficulty. A refreshingly easy and pleasant experience.
I’m new to Select Health and wasn’t sure what to expect. I spoke with two people today and both were so friendly and helpful.
I’m relieved to have found an affordable health plan that also has wonderful staff.
Kylie is amazing. She was beyond helpful with some prescription issues I was having and she directly called the pharmacy to get them sorted out. She is an absolute angel! I always dread having to call insurance companies to work things out but she made it so simple.
I had an auto payment not post due to an expired credit card. Following up on a letter, when I called in to customer service the agent (Ryan) was very helpful and kind in discovering the problem and getting it resolved insuring that things were again automated and easy. He addressed my additional questions with equal professionalism.
Merideth was extremely quick and helpful and made a process that very well could have been a nightmare into a very easy process that took no more than 5 minutes.
Jake was so helpful, and professional. He was the only one that was able to help . Will definitely stay with SelectHealth because of Jake.
Spoke with three different reps, two from the pharmacy side and one from the medical side. All of them were so amazing and helped answer all of my questions. Thank you guys!
The SelectHealth representative helped me update my credit card information in a quick and professional way.
I had need to update some info, I called and quickly got a hold of someone to do the updating. It was completed in a very timely manner. Thank you
Great customer experience. Very helpful and informative, and I just began the insurance coverage yesterday!
The agent that helped me was very Knowledgable and so patient, willing to go over my questions completely and without rushing me, so I could
Fully understand the options! 🙂
I really appreciated the help I received from Francesca. She helped me understand the policy better and was able to answer all my questions.
Everytime I call they are able to help me promptly and take care of my every need. Feel like they are often going above and beyond for me as the customer
They should be called Selective Health because this plan doesn’t cover much. I was even told by customer service that if the web site says something is covered doesn’t necessarily mean it’s covered. I’m supposed to call in to make sure. …
The lady helping was very clear, precise, helpful, easy to understand and had a great attitude. Very friendly. She took care of all of my needs, above and beyond.
Actually practiced customer service. Was on the phone with other insurance providers for 6 hours the day prior. Called select health and they were able to give me all the information that I wasn’t able to get from other companies the day prior. Patient, didn’t seem to be in a rush, helpful, assertive. Sarah, thank you!
Cade was beyond helpful and went above and beyond to help! It was so appreciated especially after dealing with all the insurance stuff postpartum! Can’t thank him enough!
Went uninsured with no warning because they declined my automatic payment for no reason. High deductible to where I might as well not have insurance. Took hours to pay on the phone and the app and website are broken. Awful
Great service when I was having difficulty getting prescriptions and with billing issues. I spoke with Demi and Natalie and they were both awesome and very helpful!
I am so very thankful for Jake’s time and help. I feel like my issue mattered, and he did what he could do to help. Thank you!!
When I called in I wasn’t sure what to expect I dealt with a wonderful person named Amy who walked me through it had all the patients in the world and I recommend it to everybody she rocks!
Fast phone service. Knowledgeable rep. Didn’t love “the answer” but a customer service rep doesn’t make their policy. Well done.
Natalie was my customer service representative.
She was great…
She was awesome… …
I spoke with multiple agents over the phone, all of them were professional and helpful in assisting me with setting up coverage! Amy was especially knowledgeable and helpful.
Very prompt call back. Rep was able to approve my RX over ride. Called me back to let me back to let me know that there were no refills on the RX pharmacy would request auth on RX refills. Great experience!!!!!!!!!!
Maricela was incredibly helpful in helping me figure out the absolute best plan needed for me and my family. We will be contacting her for all of our insurance questions and needs in the future.
Worst insurance company ever.
Everything i have to have done or my fiance has to get done is a constant battle with them. …
Living out of state, I was having a hard time figuring out what benefits and medication‘s were covered. I called SelectHealth and they were very helpful, took their time with me and now I feel my insurance needs are well taken care of.
Meegah Kosanovong with SelectHealth was very easy to work with and helped me with ease through the enrollment process. Thank you!
Very friendly and helpful staff! Shout out to Natalie and the young lady she transferred me to for a medical question. Both were very courteous and made this a very pleasant experience!
Their incompetence on prescriptions is unbelievable. I have had to call customer service at least a dozen times to fix their incorrect billing. They monopolize Intermountain healthcare, which is a shame. If you can avoid SelectHealth please do. 1 star is generous.
My agent was Courtney, she was professional, well informed and went above and beyond to answer all my questions. I have over forty years of customer service, and this young lady was delightful. She transferred me to members services where …
The customer service has been great when communicating with select health. Wait time was low, and communciatiom was clear. They were able to clear up an issue I was having and even followed up.
I called Select Health and got to talk with Makinzee. She was so wonderful to talk with. She was knowledgeable about insurances.I was really impressed & thankful for her suggestions. I’ve always been happy with Select Health.😊 …
They deny my claims every time and I get sent a bill. I went in for a yearly exam that in the booklet says in covered 100%. Select health denied my pap smear. I had to call back over the course of 3 months and they are still “working on …
When I called Select Health Maricela was so helpful! She explained things in a way I could understand and didn’t make me feel dumb for asking questions! She made sure I understood everything and was so kind too!! Thanks Maricela!
This may have been the best customer service experience I have ever had! McKenzie patiently and professionally guided me through my health plan options and ensured that all of my questions were answered! She even went the extra mile and …
Customer Service resolved my problem so efficiently today! The rep was so helpful and informative. She was even willing to call my pharmacy to get everything worked out for me. Outstanding!!
Kylie with Select Health was very kind on the phone and willing to go above and beyond, accommodating, making it a little less of a headache. Kylie helped call and talk to the Pharmacy and do research to get everything taken care of with …
I was trying to find coverage and I had a ton of questions and needed help navigating the website. I spoke with Meegah, Amy, and Franchesca at different times but each were fantastic to work with. They were patient, kind, friendly and …
Great customer service! The support representative was very knowledgeable and helped me with my questions / concerns.
The representative listened to my concerns and helped authorize a new dosage for a medication my daughter’s physician had prescribed. It’s a medication she needs to take daily and we were running out based on the old dosage. This quick and easy accommodation sent my mind at ease. I really appreciate the great service.
I am loosing my insurance coverage through my employer and was feeling very uneasy with some of the brokers out state I have spoken with, so today I made a phone call to select health and got this wonderful knowledgeable broker Maricela …
I had the opportunity to speak with Natalie regarding pharmacy benefits. She went above and beyond to assist me with my prescription. She even called the pharmacy for me. She was knowledgeable and pleasant. Natalie needs a raise. She …
Select Health customer support is AMAZING. It’s 4th of July weekend and early on a Saturday morning, yet I was still greeted by the friendliest and most patient representative I’ve ever spoken with. …
Kylie was so helpful when I explained that I was going out of town for Memorial Day weekend and I needed select health to approve an early refill to have select health pay for my medications. I explained how long I would be gone and she …
I really wanted to buy a plan but the website is so SLOW and buggy, it wouldn’t let me log in with my existing account. I was forced to buy a plan with Regence.
Just another player in a rigged game. You’ve been on a prescription 18 years? Sorry, we don’t cover it anymore. …
Amy and the rest of the staff made what I expected to be a very frustrating and overwhelming process pretty much painless. If I could give them 100 stars I would. Thank you!
Marissa was a delight to talk to. She wasn’t rushed she answered all my questions accurately succinctly and in a friendly manner! 100 thumbs up!!!!!!!
Amy was very helpful and patient with my questions. I was glad she was the person to help me. She’s top shelf in my book.
Amy was SUPER helpful. She answered all my questions and displayed care and concern with my frustrations of working technical issues with the website. She was able to get me enrolled.
Cortney was so friendly kind and professional. It was refreshing to have someone help me that was so pleasant. Thank you Cortney. She deserves a raise.
I have had SelectHealth for many years now, and I have not had any problems. Always professional and respectful when I call. I am very happy with my coverage.
This company was great up until now they sent my wife a letter denying her osteogenesis imperfecta panel test even though she has osteogenesis type 5 and our unborn son is showing signs too are you going to deny him too? Shame on a company …
My family has had SelectHealth through the marketplace for 5 of the last 6 years. Each year the monthly premium has increased, and so has the max out of pocket/deductible. My employer offers a HRA so I don’t use any credits, and the …
Bonnie and Meegah in sales department were amazing to work with.Bonnie checked if all my medications would be part of my plan I was selecting. Meegah knew the information and was able to do comparisons with out plans, cost, benefits, etc. …
Extremely kind and considerate help in a complex system. The agent took over doing the process for me relieving my anxiety and making me feel comfortable with my insurance decisions
I spoke to a sales rep named McKenzie and she was super helpful and nice. She answered all of my questions and concerns. She was professional, knowledgeable and kind.
Meghan helped us get some new insurance for 2023. He was very helpful through the whole experience. We really appreciated his time in helping us.
I called SelectHealth billing department ready for war. However I was fortunate enough to be assisted by Myles and his calm voice, willingness to listen to me vent. Myles provided me with the information that previous calls to Medicare and the Health Care Marketplace customer service agents had failed to provide. Thank you Myles.
SelectHealth has great representatives! Sarina was incredibly helpful and knowledgeable with answering all of my questions regarding renewing my health plan…and extremely patient as well.
In an age where customers are bullied into an impersonal web experience, Serena with the individual sales team at Select Health patiently walked me through my options & helped me make the most informed decision I have ever made when selecting an insurance plan for my family. Thank you again, Serena.
I felt that she was there to help me. And make sure all my needs were met. Even though she answers probably the same questions everyday she totally made me feel like I am the first one to ask. She made sure I was taken care of and very helpful.
I have used Select Health’s chat to get several different questions answered. I have to say that I was very satisfied with their help. Informative and timely. Was a nice experience. Thank you.
Representative Meegah did an amazing job in explaining every detail of the enrollment process and answered every question I had. I was able to enroll in a plan easily with his help and instruction. Thank you!
Today I called Select Health in a panic over renewal of my plan. The agent on the other end of the line, Meegah, was extremely helpful to me. He answered all of my questions thoroughly and patiently, sos that I could understand my …
My husband and I could not be more pleased and satisfied with not only our insurance, but with the customer service that goes along with it!! Definitely best insurance around and everybody is so accommodating and Touro I am very …
I love select health so much. Always knowledgeable and never have to fight for claims. Always processes claims efficiently, I have a secondary insurance blue cross and they are a pain to deal with but I can count on select health to have my back
Dealing with healthcare plans can be so frustrating and confusing but our experience with Bonnie, Meejah and Claudia was so refreshing. They went out of their way to help us with our questions. Thank you for a really great experience! You all deserve a raise😁 …
I was trying to get my wife health insurance through the Marketplace. It was so confusing trying to pick the right by plan myself, so I called SelectHealth and I was connected to Meegah. He helped me choose the best plan for her. Don’t know why I wasted so much time trying to do it myself. It was effortless. Thanks Meegah
At first I called the wrong department, because the automated system was cutting in and out… But the individual I spoke with transferred me right over!! The Gentleman from premium billing helped me figure out my payments and called the …
The agent was extremely helpful and offered details and answers to questions I didn’t think of. That was exactly the advice I was looking for in order to select the best plan for next year. Keep up the great job.
I called to learn about Select Health insurance options and talked to Francesca. She was patient and knowledgable and spent time helping me find a plan that best meets my needs. Thanks to Francesca, for going the extra mile for me!
Kendra was very helpful and pleasant. I enjoyed talking to her. She calculated what my cost would be in the donut hole. She explained in detail. Keep her on your payroll. She is an asset to your organization. Give her a raise!
The best health insurance. I’m so very appreciated for everyone who works for select health. They are so understanding and caring about patients concers and needs. Whatever I say is not gonna be enough to thank you guys for understanding my medical needs and help me taking care of them. Happy holidays to you guys. ❤️❤️❤️
I have never had a better experience with talking to someone on the phone in a stressful situation. Alexa helped me so much to make sure I understood everything when applying for health insurance and even when I was having difficulty to …
Amy was absolutely wonderful to work with and helped me get all the information I needed in spite of the fact the system was down for several hours. Once the system came back up I was able to navigate the sign up program easily. She called me today to follow up. So kind.
Terrible customer service! They refuse to change my address (got married) after MONTHS of me AND my employer calling and emailing. They continue sending my mail to another address and won’t let me change it even after sending them my …
My former employer dropped the ball at deactivating my old SH plan in order for the pharmacy to bill my new SH plan with my new employer. The SH employees have helped every day to make something so stressful, surprisingly pleasant! The …
Today I needed a lot of help getting our new policy together. I had so many questions I needed answered and was worried it wasn’t possible to get it done in time. Well, I was contacted by the best representative of Select Health I have …
My experience far exceeded my expectation. I spent less time than anticipated and was able to get a health plan tailored to my situation. The agent was very knowledgeable and experienced. I came away very satisfied.
Quinn was very helpful and made sure my issue was address. He took the time to make the phone calls necessary to solve the problem and then called me back. I’ve never had a bad experience with Select Health. Great customer service!
Talked to my boy Ryan. He got my card changed to my credit card and got me on track for my payments. Super nice, super patient, loved that dude, he needs a raise, select health puts him through a lot I’m sure. 10/5 stars for service 🙌🏼 …
Maricela helped me quickly and kindly. She understood my questions and was knowledgeable and helpful in her answers. The call was easy and pleasant. I feel confident moving forward and making decisions. Thank you so much!
I am an insurance broker who works independently representing several insurance companies… I have found Select Health to be my number one choice to recommend to clients. They do an excellent job with customer service they have excellent …
Claudia was so very helpful in getting my policy reinstated after a mix up with my direct debit earlier in the year. She was extremely helpful, friendly, patient with me and professional. Very impressed.
She was extremely efficient, helpful, knowledgeable, and kind. She handled my issue in a very short amount of time, and I went away wishing she worked at all the other places I now need to call to provide my new payment information to …
So far, for a single adult male, this has been so much better than any work plan I’ve had in the last 15 years. I have the Signature Bronze 0 deductible plan, about $338 a month before credit, and I love knowing exactly how much everything …
I had a wonderful customer service experience! My account had a few problems and she was very patient with me even though it took quite a bit of time. She was very knowledgeable and took care of the situation quickly and efficiently. Thank you again so much!
That was quite possibly the best customer service experience I have ever had. Amber with member services was so kind, compassionate and incredibly helpful throughout the process of helping me with a problem on my account. I cannot thank her …
Natalie did a GREAT job of answering my questions. Her customer care skills are phenomenal. She has a cheerful attitude, and is incredibly knowledgeable. She was able to answer my queries in record time, and with total kindness and care. 5/5 WOULD recommend 🙌 …
Amazingly compassionate and competent customer service. I was feeling discouraged after trying on my own to determine how a significant personal change might change our 2023 plan options. Serena effortlessly fixed an issue on my Marketplace …
Amy assisted me with setting up our selection. She was so very patient and helpful. Without her help I’m not sure it would have gotten done properly. She should be lauded for her pleasant abilities to help people. We were thankful for the privilege of her time and support.
Reviewing and enrolling in a new insurance plan is usually tedious, time consuming, and can be quite confusing. I’m extremely happy to share that wasn’t the case this time! After minimal research I was able to find a wonderful plan at …
Rose is by far the best rep I’ve ever talked to not just at Select Health but in all my phone calls to insurance. She’s so kind and efficient and amazing at her job, she answers all our questions and gives us the most accurate information. …
Maricela was extremely helpful and nice! I had been on the site trying to get my insurance plan to work for hours.. she was very knowledgeable, patient, and thorough. She was always checking in with me to ensure I had no questions and stayed on the phone while I walked through the process. It was a great experience with her.
Bailey with Select Health was more than helpful today! She was extremely knowledgeable, patient, and understanding. She answered all of my questions and even verified with superiors to ensure she was giving me the correct information. She …
I worked with Maricela, and she provided outstanding service. She is knowledgeable and explained the different plans very clearly. My wife and I are in a unique situation, and she took the time to find answers to our questions and keep in …
I was running into some issues managing benefits enrollments on SelectHealth, and so I decided to call into their customer support number. Their team could not have been more helpful; while they did have to transfer me a couple times to …