Chartered in 1828, the Vermont Mutual Insurance Group is one of the ten oldest mutual property/causality insurers in the United States. We have operated continuously since that time in Montpelier, Vermont. Along with the wholly owned subsidiary, Northern Security Insurance Company, Inc. and the affiliated Granite Mutual Insurance Company, Vermont Mutual Insurance Group provides coverage throughout the Northeast.
| Friday | 7:45AM to 3:15PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:45AM to 4:30PM |
| Tuesday | 7:45AM to 4:30PM |
| Wednesday | 7:45AM to 4:30PM |
| Thursday | 7:45AM to 4:30PM |
89 State St, Montpelier, VT 05602
(Translated by Google) Our family does not hire this service again, very bad! I do not recommend it. …
I have a true, legit experience with Vermont Mutuals integrity. .After sitting in on a mediation recently. Plaintiff had physical damages including surgery, loss of right hand. Due to negligence, repairing rental property, maintenance …
Lovely people
Great place to work in Montpelier Vermont
Excellent company, Kudos!
A wonderful group of professionals that care about you!
The best place I’ve ever worked!
Great mutual insurance company.
Vermont is an amazing Insurance company.
Highly recommend this company for insurance needs.
Awful insurance company ever! All about themselves, I been with insurance company for more the 10 years in houses and car and never work with one like this!
Vermont Mutual is a very good insurance carrier. Great customer service.
Great company with outstanding customer service all around. Highly recommend!!!
Prompt with getting a response once claim called In, estimate was completed and took care of everything with repair shop
My experience with Vermont Mutual has been excellent. Great pricing and top notch service.
Absolute horrific in trying to contact during a claim and utilize shoddy subcontractors to assess. Zero professionalism. Zero responsibility and responsiveness.
I Was just in an accident with someone who has VM it’s been 2 days and they have NOT RETURNED a phone call from my insurance company!
How does a company like this stay in business? Had an issue with the electrical not being up to par. Like one of the posts kept being asked for info instead of all at once and now find myself without insurance. Save yourself a head ach and stay away form these people or their reps.
we had this company for a few years up to our fire and with helpf of my uncle that worked there we got what we needed done and got the job done face it nice having a Vermont based company. thanks vt mutual and progressive the way to go.
Vermont Mutual is full of nice, hard working, honest, community oriented professionals! It’s been a true pleasure getting to know them.
I’ve been insured with Vermont Mutual for over 16 years and have no complaints. They’re a stand up company in my opinion.
Unprofessional and overpriced. Shop around before committing to this company.
Experience was terrific. Timely. No hassle. Adjuster had to deal with an out of state body shop. He was superb.
Vermont Mutual is led by a strong, honest and genuine group of professionals that truly put the best interests their clients, community and staff first. Very proud to work with this group.
I wish there was an option for zero stars as well at the moment. I unfortunately got into an accident with someone who has Vermont Mutual Insurance, worst experience ever. …
this is an insurance company that refuses to give residential personal coverage to homeowners with restricted breeds. …
Okay so we’ve had our trampoline (which has netting around it) for 2 years and just now this insurance company is making us take it down. Sorry that I want to live my life in happiness. #yolo They’re also making us fix our shed and put a better railing on our staircase to our deck!
Worst decision is going with Vermont mutual definitely don’t recommend them ! I submitted a claim after 3 years being with them , I got denied and on top of that , they denied my policy renewal even after I paid out of pocket for the …
Vermont Mutual is a well managed, financially sound insurance company that is guided by a strong management team. Its claims service is one of the best in the industry, and a fun fact to know is it started in 1828 when Abraham Lincoln was a teenager!
Wish could be negative stars.. WORST COMPANY EVER AND THE AGENTS THAT SELL TO YOU FOR THEM ARE EVEN WORSE… Canceled my homeowners. I asked why and basically all no valid reasons… they had sent out a inspection when renewal came up .. He …
I have a four unit apartment building that is insured by Vermont Mutual. The price is very competitive, the billing is easy, and I have found the service to be prompt and professional.
The one time I had a claim on my now x wife’s car it was a hassle, and then years later they canceled me Over less then $25 dollars with no notice . They sent me a cancellation notice that they printed on 9/10/220 and mailed on 9/11/220 …
Last September a drunk client of Vermont Mutual slammed into the girl behind me, hitting my car and setting off a chain reaction. Now many months later I’m still waiting for their bozo client to be brought to justice. Good luck to anybody …
This company is a joke. They were representing our landlord in a case. The house we were renting had a deck, that fell off the house due to improper supports and connections. VT Mutual decided it was our fault and plan to pay nothing on …
Horrible company to do business with. Will drop your insurance without inquiry on breed specific restrictions. They do not give you the opportunity to provide paperwork disproving their “assumption.” Incredibly small minded group, I upgraded to a company that works in their clients best interests.
Biggest scam artist in the state. Not only did we have to live like savages when our bathroom flooded because they took 3 months to issue repair checks. And when I got my reimbursement for my t.v., the money I as supposed to get wasn’t …
Been with VT Mutual about 18 years now. Several years back I had a cracked flue liner that exhausted my wood burning stove. The company sent out a field representative, he looked at the damage, took some pictures, about a week later I had a …
My friend had been with them for 3 years, and his wife for 15 years, when they abruptly failed to renew his personal umbrella policy. …
Stay away, almost all of the customer service is outsourced to different groups across NE and the billing is shoddy at best. Their infrastructure is stuck in the past with most of the elements you’d come to expect being either non-existent …
If the obviously fake positive reviews weren’t enough to tell you these people are crooks, then read the real life experiences in the reviews below. One of their customers rear ended my while I was waiting at a red light, and they were, bar …
This company took $838.00 extra from me . And the so called manger J _ _ was so rude stated she wasn’t giving back the money then later when a advocate spoke with her she said very rudely said I’ll give your money back in 2 weeks when …
We have three policies with them(2 Auto and 1 Home). They are not there for you when you need them, extremely slow, unresponsive, and extremely cheap and difficult when you need them to pay out on a claim. We will be cancelling all of our policies with them and never recommend them to anyone else.
15 year customer with home and car. I have never had a claim with the car. Had my kids spill a gallon of milk and not tell me in the back carpets. I tried to get them cleaned professionally twice. No luck. Went to the dealership to get …
Great company to deal with. Also cheaper than GEICO and progressive
The worst insurance ever! Up charging me double on each of my cars that I own, my car’s aren’t any newer than 2010!
Vermont Mutual was a great company to be insured by, up until I actual had a “not at fault” accident. VT Mutual told me that they would go after the other drivers insurance company and that that VT Mutual would cut me a check during that …
I wish the review system allowed negative stars. Vermont Mutual is an awful company. They will give you the run around when you need them most. The claims department has some of the most incompetent adjusters in the business. Two …
I would give them no stars if that were possible. They’re rude and our adjuster constantly insults us and lies to the company about our claim. It’s been an awful experience for me and my family. We want nothing more than to have them pay …
The worst. I had a septic failure and they could not prove the cause of the failure and still did not reimburse me for my expenses even though all their reasons were ambiguous. I have now filed an official complaint with the state. Stay …
Update: the trooper’s umbrella policy has been reinstated, and the agency has claimed it had nothing to do with the law being passed. I’m not sure I buy that explanation, as it sure is awfully coincidental, but I have provided the full …
I had been hit by one of their customers and the employees were so helpful and polite I am thinking of switching insurance companies due to their behaviors!
Exceptional customer service after a recent auto claim! Thank you Vermont Mutual. I am very pleased that my agent recommended and placed my home and auto policy with Vermont Mutual. Also, Vermont Mutual’s rates are much more competitive than my prior insurance company.
Worst insurance company and a shame for Vermont. I got into a ski accident and the 18 years old local who bumped into me is covered by them. The guy recognized being out of control but changed his story later, good enough for the insurance …
I’ve been insured with Vermont Mutual for several years with no complaints. I have a renters policy and an auto policy with them. I’ve only had one claim – last year I was hit by a car while on my bicycle and the claims process was simple. I forwarded my medical bills and they were paid promptly. Would recommend.
This review is for Vermont Mutual – Massachusetts operations. My condo partners and I have been policy holders for our condominium home insurance for 10+ years with them. This year as my renewal came up, I was able to call them and speak …
This company has poor customer service, sent a threatening notice to a long time customer for a payment that was paid 11 days late, and in the same letter stated, “were value our relationship with you”. We will not be renewing any of our policies and advise others to cancel or not renew their policies with this company.
I’ve been insured with Vermont Mutual for 6 years now and have never had any issues. Service is great and they offer a lot of service options…online payments, access to policies, ID cards, etc… Great stuff from a company founded in …
They are horrible. Dealerpolicy insurance agency handled the policy. You can never reach a representative. Once you finally due they can never just answer your questions or resolve an issue without having to call you back. Then they don’t …
Vermont mutual, has a policy, their insured calls them directly, vetoes the Agent.
Someone hit my parked car. I had to do all the investigation on my own. …
Vermont rep. was nice and friendly. even my case was especial and they have all considerations.
Well done
Bad service is not bilingual I did not make a claim for one day to the property and they never solved it I had to go into debt to repair and apart from that they sent me a scammer who had to give me half if they paid me
Worst experience with an insurance company imaginable. The agent was so rude, she actually implied that I myself had caused the damage incurred by the theft of my car! …
Not sure why people giving bad reviews here but my experience with Vermont Mutual have been excellent. Heather handled my claim amazingly and communicating was very easy and supportive. The price of my car insurance was also the best around. I absolutely recommend doing business with this company
Use them for a totaled car and for a windshield on another car. My representative was fantastic my quotes did not go up after and have been affordable from the get-go. Highly recommend Vermont mutual as not only do they have the cheapest …
I somehow I got hooked up with Vermont mutual insurance company from an insurance brokerage company.. Worst decision they made for me is going with Vermont mutual definitely don’t recommend them ! I submitted a claim after 3 years being …
I had a very bad experience with my condo association and the management company where they did not fix a roof leak for over 10 months and then refused to repair the damage to my unit. My insurance agent, who guided me through the whole …