We are Virginia-only by choice. So when we say we are protecting our neighbors, friends and family – that’s exactly what we mean. We are a mutual insurer, which means every policyholder is a part owner of the company. Instead of passing profits to shareholders, we invest them back into the company to create better products and keep premiums low for our members. From snowstorms along the Blue Ridge to hurricanes in Hampton Roads, Virginia is home to its own set of risks for property owners. Thanks to our deep local roots, we know them all. The result is Virginia Insurance that’s specifically designed to protect Virginia properties. We also offer auto, renters, and umbrella policies to name a few.
| Friday | 8:30AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4:30PM |
| Tuesday | 8:30AM to 4:30PM |
| Wednesday | 8:30AM to 4:30PM |
| Thursday | 8:30AM to 4:30PM |
4981 Irvington Rd, Irvington, VA 22480
They are just like all the other insurance companies.
I called to ask a question and the lady that answered was very rude. I’m going with another agency
Adjustor Debbie was very helpful and great customer service. Thanks Debbie 😊 …
Very professional and great experience with Betsy and Sam.
Very respectful and helpful. Highly recommend.
Great support, outstanding service! Customer service is superb!
Best insurance company iv ever dealt with
Bad insurance I have new insurance and they refusing to not giving Jack and raising my insurance for no reason
Lucus Smith was quick in getting back to us and processing the claim.
I couldn’t ask for better service ,quick response, polite claim person just great service
Always had wonderful experiences and payments are low!! Thank you
claim was paid quickly. This is a great company.
Adam was a helpful and considerate claim adjustor. Thank you.
Great friendly service!Fast and courteous,awesome job! Thanks again!
Great company no hassle straight forward professional insurance company
Responded quickly and worked hard to protect our house after a tree fell on it. Thank you Martin.
Awesome service. Handled our claim fast and easy. Great
Incredibly quick response! Professional and friendly staff.
Samantha in the Claims Dept. is awesome! On top of our total loss claim right away!
The claims process was easy and the representatives were very helpful and knowledgeable!
I was treated very polite and professional,the agent was nice and helpful. I’m very pleased with this company
Adam, the claim adjustor, is a true professional. Above and beyond. Thank you Adam.
Awesome customer service and best rates of the several I got quotes from.
Wonderful Insurance Company to work with and Shelby is the best
Debbie in total claims did an excellent job with our case, quickly and professionally..
They were awesome to deal with, very friendly on the phone. Would recommend to others.
Has to be the Best Insurance company I have ever dealt with. Hands Down. Keep it up NN.
Jessica Horton at Northern Neck insurance was wonderful to deal with when I had my accident.
Minor accident. Claim handled professionally and fast. Check for repair received within 2 weeks.
Derrick was very professional …gave me all the information necessary to help with repairs…I would give a 100 for all his efforts
As far as car insurance they are great. They have paid everything with no problems
Don, Lori and Jamie did a great job! Thank you for all of your help and the prompt service!
Wonderful people, my claim was taken care of fast and with great care. Highly recommend!
Have had no problems with them. Been a customer for 10yrs.
Kristina Rose is amazing. She contacted me every single time she had new information.
Johnathan was very professional and quickly found and repaired our issue and offered assistance on other potential other troubles. a very enjoyable experience
Took care of us from start to finish,
Best insurance company i have worked with
Thanks again
Jerry Testerman
Jamie was awesome, she explained throughly what was going to happen and how. Showed concern and listened.
Our adjuster Martin has been beyond helpful through this entire process. Thanks!!
Absolutely the fastest response and get it done insurance team I’ve ever had the pleasure of working with!!!!
Phoebe was great handling the claim.
She handled it in a timely and professional manner.
The adjuster was knowledgeable and knew what he was doing and everything was 100% good company and good people
Prompt, courteous customer service and claim processing. Felt very helped and supported through all the details. Excellent follow through.
These people are amazing! So kind and representative of what I need and want for insurance. I am trying to give out a good survey but I cant find one. But Pheobe you the best thank you!!!!
Response time for the claim was quick and easy. Claims rep Kathy was great to deal with.
Kellie Wimmer was very responsive and made me feel extremely comfortable with the process!
They were there when they said. Very thorough, polite and professional. Quick response when I filed the claim. Thank you
Very good company, I am happy to be a customer, never had a problem they weren’t willing to help with. Good company with great people .
The Adjuster handling my claim has been great!! Made filing my claim very simple. Thanks Northern Neck!
Have used Northern Neck for my homeowner’s insurance for many years! Always satisfied with the service I receive!
Always the best experience. Very attentive and caring after my daughter’s accident.
I spoke with 3 different representatives
All were women and all were cheery and very helpful
they all called back when they were supposed to and followed thru
to the end the experience was almost rare in the world today thank you very much
Very polite and helpful.
I did have a problem when paying my bill. I was charged a $15.00 late fee and it wasn’t due until tomorrow. Not happy about that. 😡 …
Phoebe Hollingsworth did an excellent job assisting me with my damaged vehicle.
Very pleased with Northern Neck. Had an accident and the claim was approved in a day. 🙂
Always friendly and courteous. Helpful and patient. I’ve never had a problem. If I have questions about policys or changes, they are very helpful.
Not happy with them!! They are DODGING my calls and calls from my insurance agent about an accident that I was involved in. Their customer was at fault and they are not speaking with me or my agent!!!! VERY UPSET!
Courteous, efficient service to a claimant on a NNIC insured driver. Definitely would consider if I was a Virginia resident.
Friendly and kept me up to date on my claim status. Not much else to say.
the lady that worked with me was excellent
she was great !
Took care of my claim in a very fast professional way. Everyone I spoke with was very kind and professional.
Doug was so easy to deal with and stayed on top of the claim from day one. It was quick and easy, what a great experience!
Awesome Company with really quick service!
Despite my problems with the computer, Betsy Gough went the extra mile to help me. She was very kind and understanding.
The agent came out within a day of calling and was extremely nice to work with. I would recommend Northern Neck to anyone.
Best prices I have had in a while.
Exceptional!!! Thank you!!!! In a very un-nerving time you were helpful, knowledgeable, courteous and very caring. Martin, immediately came to needs and made it happen. Keep up the GREAT work!!!
I am very pleased with the service Northern Neck has provided me with such prompt service and courtesy. Jessica Horton has really been on the case helping resolve all issues!!
Fantastic experience with my most recent claim. Adam on their staff was extremely detailed and professional in walking me through the details of the claim. Thanks!
if all ins co s would deal with claims like northern neck the claims and ins co would be easier to work with rather than fight with larger companies who claim they are for their cust but only for saving money Debbie was very professional …
No one could believe how quickly they responded to a claim I turned in. Adjuster was concerned, answered all my questions and provided detailed information about what and what not was covered. He was great!
Very satisfied with the service we received at Northern Neck. Debbie took the time to explain every last detail and made the whole experience pleasant and pain-free!
Northern Neck response time is great !! Danny was very professional,prompt,and very nice. Overall service is excellent!! Thanks!!
I love the way you all handle your business the adjuster came out and checked everything out very professional about his business and I do appreciate you all thank you God bless
The whole team is very responsive and cover everything that you need when you place a claim. I’ve been a customer for 8 years and highly recommend them!
Absolutely wonderful in making this as easy and pleasant an experience as it could be. Thank you so very much for your patience with someone new to this experience.
All around, all did a fantastic job. The only issue I had was that the car rental ran out before the compensation arrived.
Thank you for the due diligence.
Working through a claim has been fairly smooth and straight forward. Everyone involved has been courteous and responsive to my questions and needs.
Why I would recommend Northern Neck Insurance:
When I got a call from my son letting me know that a deer just leaped in front of him and that my car was totaled my heart dropped – While he was worried about …
Great company to do business with. Just had to file a claim for a deer collision, Jennifer and Debbie from claims were wonderful to work with, and had this settled in a couple of days .
Response to our situation was prompt, and professional. Claim was addressed, processed, and paid smoothly, and in a timely manner. Very satisfied with the service we received.
I had a house fire and I was taken care of every step of the way! Thank you to Northern Neck and Justin Tuck! I will definitely recommend Northern Neck to Everybody! 100% satisfied!
This company is the best!!!! Everyone is so friendly
I had some car damage and it turned out to be covered. They called right away and set everything up for me. I would not have known what was going on at the car dealer, because they were not responsive at all. Christina was the best. Thank you Thank you
This company is horrible, just know that state law requires them to pay for diminished value. Don’t let them tell you otherwise. They want to use generic parts on your car when one of their clients hit you. They don’t return your phone call even after calling them every single day for over a week. Hope they answer Monday when we call
Very fast, professional, hometown, personal service, I have grown to expect from NNK Ins Comp. I was a VA Farm Bureau Agent for 5 years and personally used NNK Ins because of what I have run up against. I have been with NNK for 15 years. Thank you for keeping small town and having a real interest in your clients.
Chuck DiNenna
Terrible experience. They worked hard in trying to find a clause that could prevent them from paying my claim. Water leaked from fridge and damaged kitchen floors and they denied the claim!!! Unbelievable. Cancelling and moving on to the next company.
They came out the next day. The adjustor was very helpful in explaining the process since I’d never been through it before. Easily done!
I am always treated very well when I call Northern Neck Insurance. Everyone I have spoken with are informative and helpful. No complaints at all.
Having an impossible time with this company. My automotive claim has been going on for over a year. Had to hire a lawyer for a 1997 vehicle. The investigator was asking questions that either impossible to answer or would break privacy laws.. My advice would be not to get involved with Northern Neck Insurance.
Whenever I call the main office, I am treated so kindly and my questions are answered efficiently. Also, it is so easy to make a payment over the phone! Thank you, Northern Neck, for treating me like an individual, not just a number!
Was very disappointed the way I was talked to by representative. He was getting frustrated with me because I know nothing about insurance and he was not answering my question, so I just hung up
Coming home from Beach Vacation and a big steal ladder fell off a truck and my car ran over it. And was not happy with the way they done me over this accident, which even wasn’t my fault, They had my car fixed after having a hard time with …
I had a very good experience with Northern Neck Insurance company evaluating our house damage in a quick response to our claim in the whole process.
I am very pleased with Northern Neck Insurance Company. My agent was very responsive and helped me as I navigated the claims process. Thank you!
The lady I talked to was very professional and friendly. I believe her name was Phoebe. She carried a conversation while my card was being run for my bill and kept me engaged instead of just letting the air go dead. Northern Neck….you need more Phoebes!!! 🙂
Justin and his team have been awsume to work with. We lost everything to a house fire and he had someone on site with a check to help out with emergency needs before the fire department finished putting out the fire. They helped out with …
We have had insurance with Northern Neck for several years and they have always been very efficient and quick to respond to any claim we have filed. Thank you for taking care of us!
It’s been a pleasure my insurance agent took the time to inform me of what all was needed being an senior it was hard for me to grasp knowing how to text MS. Carter explain where I was able to process all my information I had to cry at the end she was so patient with me thank you for having agents that cares
Had difficulty accessing the new computer system, called & left message and received a return call within 20 minutes. P. Hollingsworth was representative and provided direction. P. was friendly, courteous, knowledgeable and helpful; had me online in minutes.
excellent claim agent Lori Williams was prompt and professional when dealing with a difficult situation. she worked with our body shop and rental car business to ensure we were taken care of.
They got on my claim about my 4- runner. I was pleased that they were so quick. Now I can get my baby fixed.
Awesome customer service. No wait time when I called
I had a question for your billing department, so I called and talked to a young lady by the name of Phoebe. She was very polite and very informative. She answered my question and helped me get online. I was very satisfied with her response and thank her for the help. Thank you again, Phoebe!
Phoebe Hollingsworth is above and beyond. She understood my situation and tried her best to get things rolling quick. I’d recommend her anytime. Thanks Phoebe.
Lori Williams has truly provided me with white glove service throughout my experience. She was very thorough explaining the process step-by-step, all my options, and was very responsive/timely. 12 out of 10!
Stay away from this company! I have had a very negative experience.
My basement flooded. My homeower’s policy had content replacement coverage. Northern Neck hired a water/loss mitigation company (First Call of Richmond) to …
Claim worker Katrina Rose took a month to respond to claim when their insured struck my vehicle in a parking lot. They never reached out to the resource officer at the school who could have corroborated my statement and instead let their …
I was very pleased with the service I received from my local reps, Jake and Jordan, at Valley Trust to the adjuster and Kristen, who handled my claim. Another satisfied customer. Thanks NNINS.
This is the most disrespectful company to deal with. A insurer if theirs hug my daughters car and they are trying to low ball my daughter to fix her own car,, or total loss it. They are very not understanding with Virginia state laws and nada value of vehicles. Hope no one gets in a car accident with this insurance company
I worked with Adam Thompson through Northern Neck when we had water damaged in our basement. He is very knowledgeable and made this situation easier than expected. Highly recommend!
My experience dealing with Betsy Gough of Northern Neck Insurance was top notch. Ms. Gough is very professional. She answered my questions, returned calls promptly, and walked me through the process. Thank you!
My adjuster, Doug Wilt came out the very next day of my roofing contractor calling regarding storm damage to my roof. He was very professional and cared about my claim. Issued the check the same day.
I had to file my first claim after having my insurance with Northern Neck for a few years, but also my first claim ever. It was such an easy process and Adam came out the day after I called and issued a check to be sent out immediately.
Yes, my parents has been with this company for over 60 yrs or more. A few months ago their roof was damage from a storm. This insurance would not repair the damage , l personal feel that my parents put in money to this company for all these …
This company left a huge tree and the damage to my roof that it caused on my home for weeks while other neighbors who had same kind of damage had their insurance company pay for tree removal and repairs within days. As a matter of fact, …
Phoebe was very helpful in any question I had. Quick response, was on top of every detail. Answered the questions I had before I was going to ask myself. Made the entire experience very easy to take care of.
Can not recommend this company. I do not have insurance with them but had to deal with them when my vehicle was totaled in an accident with one of their policy holders. Very bad experience.
Great rates and customer service you can understand. Home VA company. Fair and timely claims service and follow up. Definitely recommend you check them out.
Christine in claims is amazing, very personable.
I highly recommend northern neck for all your insurance needs
The adjuster was great. Friendly and professional. He made sure I knew the process and showed pictures of the damages he noticed. This is why I will always be a loyal customer. Thanks for making this an easy process.
Filed a third party vehicle incident claim on a Northern Neck policy. They were the best experience I’ve ever had, with proactive communication and response coming from the tram handling my claim.
I thankfully have not had to use my insurance much but twice now I have needed to. Everyone is super professional. Great turn around time on getting my claim processed EVEN with the holiday and weekend …
Be careful making payments online. On 3 separate occasions my payment was deducted from my bank account multiple times. I have to wait for them to refund me by check. Last time it took over two weeks to get my money back.
The representative who came to evaluate our damage was thorough and very prompt. Overall this was as good of an experience as can come out of damage to our home. Thank you for taking such amazing care of your customers!
We are all used to life being sorta like a roller coaster with the expected ups and downs. But sometimes you are just cruising along and all of a sudden the tracks disappear and life changes. June 23 2015 my wife and I woke up to find the …
Great! Awesome! Best Insurance company I have ever dealt with. No hassle ever. Quick to respond. You never want anything to happen to your home but when it does they are there.
Jennifer and Debbie are both wonderful people to work with in a crisis situation. I had some tough decisions to make about my car. Debbie was very patient with me but assisted me in staying on point to get the process completed in a …
We have been with Northern Neck Insurance for many years and we have never been disappointed! Great service! They are here when we need them and we have recently needed them and they have been very helpful with questions, fast return calls, and quick on getting us back on the road again! And they are a hometown business!
When I call to make payments, and I get the pleasure of speaking with Lori, she is always courteous, professional and gives me the personal touch as if I am her only customer. She makes my day brighter with her personality and I am always …
Easy process! Our NNI claim adjuster, Martin Hohl, was in contact with us within hours of reporting damage and suggested proper process to dry our crawl space from frozen water pipes. He had excellent follow through and was even easy to get in touch with on weekends.
I was so nervous about filing a claim for the water damage in my new home, as I’ve never had to do it before. It was so easy & seamless. Martin, who came to my house, put me at ease. I’m so glad we chose northern neck for our insurance.
My adjuster was just amazing. He called me, arrived within a day or two, did a through assessment and explained everything to me and turned it all around so quickly. Really great experience !
I am extremely impressed and pleased with the service I have received from Debbie Holbrook at Northern Neck. I was run off a country road on Nov 9th – it was afternoon and I called to report it to my local agent in Franklin. Later that same …
Wonderful customer service! I never feel as though anyone I’ve spoken with is on a ‘timer’ nor do they sound like uninterested robots (like reps of the ‘big’ ins companies) I can actually call back speak to the original person who …
Doug, the agent who handled my case was AWESOME! Very attentive, compassionate, friendly and professional. Doug made the experience with my claim painless, seamless and and without issue. Thanks Northern Neck!
I recently had a need to contact Northern Neck Insurance with a claim on my auto insurance, after contacting my agent I received a call from Debbie Holbrook with Northern Neck. Debbie explained the process to me and answered all of my …
Going through a claim for a fire. Exterior, deck home structure. (Siding ect) As a homeowner, for forty years, this is my third claim. First one with Northern Neck. (Nationwide is fantastic.)During this, traumatic event, Insurance Companies …
When an emergency flood occurred at our home, Northern Neck Insurance immediately served the needs of my family with their quick response and concern for our welfare. Betsy Gough, Claims Specialist assigned to our case, walked us through …
Unfortunately I had to make a claim and the process was very easy. Making the claim was easy, and everyone that I spoke with was really helpful. I received a check for the damages to my vehicle very fast. I am saving money with NN, and am …
Northern Neck provides excellent insurance for a very affordable price. The person that came out to check on my claim made sure to explain everything to me and even took a few extra minutes to talk to me about things that affect my roof and talking about my insurance coverage as I honestly didn’t really know much.
This “so called” insurance company is a sad, pathetic case of business gone bad! In our case we lost most of our roof and siding in a well known state wide storm. We were assured by the adjuster that our policy had “full replacement cost” …
My name is Brandon Perdue and I have to say that Northern Neck is a top notch company that has taken care of my needs in every way. I highly recommend their services to anyone. I have homeowner’s and auto policies with them and could not be happier.
On Monday March 18, 2019 I called NNINS and spoke to Christina Rose. I was in a panic. My car had broken down and practically blown up at the same time. I’m a widow with NO HELP until Christina calmed me down, prepared for my car to be …
From the time I called to report the damage to my roof. The Claims representative came out within a couple of days and was professional, knowledgeable and thorough. I am very please with my Northern Neck Insurance policy.
My recent claim with NN Insurance was a great one. The adjuster that worked with was communicative, responsive, understanding, and extremely professional. This is everything I was hoping for after just having been involved in an auto accident. Thank you!
We are very thankful for the help we received with our car insurance through Northern neck.
We unfortunately had to file a claim after being hit by a deer. …
Doug is super helpful! We got hit hard with weather. He was professional and reasonable. Almost like he was a big brother looking out for our best interest! We greatly appreciate all the support!
Northern Neck Insurance Company has always been incredibly responsive, supportive, and caring whenever I have contacted them. They are prompt with service and stay in contact with you through the entire process. I highly recommend them for any insurance needs!
The other party involved in an unfortunate crash was contesting who was at fault and I was extremely concerned for what I thought was going to be a long, drawn out ordeal. Enter superstar Lori Williams with Northern Neck!! She was an …
Danny of Northern Neck Insurance was exceptionally professional, polite, and well-prepared. I could tell he was experienced and competent at what he does. Thus far, I’ve had a great experience as a Northern Neck customer.
I have nothing but good things to say about my interaction with reps of Northern Neck. Lori Williams was my Claims Specialists. She was always kind and compassionate in her dealings with me – a real professional. Then Debbie Holbrook dealt …
I been dealing with a claim all week. Claims have not call me back. Had a problem calling there third party roadside assistance (quest). The person in charge call me a liar. Then after talking to the manager and then calling quest there …
I had filed a claim with Northern Neck for hail damage to my roof that happened a few years ago. I did not know I had damage until a few months ago. I had switched insurance companies by this time also. Betsy was so understanding and kind …
We are please with the service we have received thus far. In less than 24 hours from the storm tearing shingles off and damaging our roof, Martin was walking our roof to assess the damage!
My wife was rear ended by a driver insured by Northern Neck Insurance on 12/19 and we have yet been able to get a claim started with the company. I cannot get them to call me back and the phone tag they played with my wife is not helpful. …
I filled a claim for roofing damage to my property, received an estimate back from Northern Neck Insurance company for a fence and tree damage that should have gone to another customer. Once I called to let my them know I received another …
The first call that I made was on a Saturday because the bathroom flooded and leaked to the bathroom and bedroom behold. The gentleman told me what I could do and call or that it was fine for my children to help clean the mess. He said …
Northern Neck Insurance Company responded less than 12hrs after I reported and filed a claim. The agent, Martin Hohl is extremely knowledgeable, professional and patient with customers. He responds promptly to all communications and works …
Excellent company for auto and home insurance! The entire staff is always friendly and courteous. I have been a customer for 10+ years and never had a bad experience, ever. Thank you NNINS for your security!
I have had Invincia now Northern Neck for almost 10 years. I have not had any problems whatsoever. Just recently after having a roofer come to look at my roof. He said storm and wind damage. I called insurance they had someone come out with …
Quick fast and reliable. Had tree damage caused by a outside contractor that was hired who did not have adequate insurance. Northern neck stepped in and did an amazing job taking care of everything . I would recommend to anyone in Virginia looking for home owners insurance to check out this awesome company.
My experience was extremely great with Northern Neck. The agent was very professional and kept me informed. She understood my plight which resulted from my reasoning for the initial contact. I am very satisfied with the services provided to my family and I.
I had never heard of Northern Neck Insurance until today. I am thoroughly impressed by the the level of customer service and professionalism that I encountered. My Geico policy is up for renewal, and frankly, I am going to price-shop …
I had the pleasure of working with Phoebe on my claim and she was always available to answer any questions we had. She made sure we understood every detail pertaining damages and compensation for our vehicle. Everything was done in a timely and professional manner.
Recently had a pleasure to work with Martin from Northern Neck. Great experience overall. He was very thorough with my claim.
My VW Beetle was destroyed by a drunk driver in front of my home. Phoebe with Northern Neck did an excellent job of getting me a rental car and settled my claim in a short time. I am pleased with all aspects of the way Phoebe and Northern Neck handled everything.
I had some storm damage to my roof and when i had the roofing company come out and take a look at it the second they found out that my insurance was with northern neck they where already glad to hear that news. They adjustor called to get …
This was the first homeowner claim we have ever had to file and I was very nervous about how it would go. The experience was great considering it had to be done. Everyone involved from the claims estimator to our agent were extremely helpful and patient with us throughout the entire process.
I worked directly with Doug and he was fantastic. He handled my calls with professionalism and navigated all of my questions with quite a bit of patience. What could have been an overwhelmingly stressful time was mitigated by him and this …
Excellent and timely service. All representatives were friendly, knowledgable and effecient.
Unfortunately this year our car was hit by a deer two separate times. Earlier this year we had a great claim experience. Unfortunately this past claim didn’t go so well. Loss happened late on Dec 3. We turned in our claim the morning …
The adjuster came out, and not very happy. I am getting nothing to fix the inside of the house where damage also happened. The check is written out to the mortgage company and VHDA (whom has nothing to do with my house). How is a person …
It was a wonderful, easy experience. I haven’t had any issue/accident in 25 years. I dreaded the experience, only to find out, it is so streamlined and easy to do. I really appreciate your service and helping me through this situation. …
First time having to deal with a claim after having this company for over 2 years now. I called, explained my problem and it took off from there. Within 24hrs someone called me, within 48hrs an adjuster came out and emergency team came the …
Kristina Rose is amazing! She went above and beyond to assist me with my claim. I would highly recommend this company to anyone that needs insurance! Great job, Kristina and Josh. Thank you!
This was my first time filing a claim and everyone who assisted me was friendly and professional. They walked me through the process with ease and didn’t mind answering my inexperienced questions. Their response was prompt and they handled …
Northern Neck is a great insurance Company to deal with. My personal experience was dealing with an accident in which I was at fault. Lori Williams was the claims agent who worked with me though this process. She is very thorough and …
If you are looking for great customer service, the friendly and competent people at Northern Neck Insurance Company are the people to deal with. From the start to the finish, their expertise in getting the job done is outstanding in every manner. Thank you all for making a very unpleasant situation easier to deal with!
Following an accident in May 2018, I filed a claim with Northern Neck Insurance. I was pleased with the customer support that I received throughout the process – courteous, sympathetic, prompt. When I pointed out certain optional …
Phoebe was very helpful and professional to work with. My family have been with Nothern Neck Insurance for many years never had any problems with anything.
I’ve been with Northern Neck since I’ve purchased my home in 2013. In that time I have had two claims (both roof related). They not only handled the claim quickly, they recommended local companies both times to help me resolve my issues. I’m a big fan of how they work and really appreciate how easy it is to get my issues resolved.
Both of my Mother in Law’s HVAC units went out in May. Her insurance agent Ms. Yvonne Carter went above and beyond to help my MIL have her HVAC repaired. Northern Neck Insurance was prompt in completing their portion. My MIL forwarded …
I appreciate the help that Northern Neck has offered us with a damaged roof. The process was in a timely manner and no real effort on our part, just a few phone calls, which makes it nice with busy work schedules. It’s nice when Insurance actually works for you , makes you feel like you’ve made a good investment with this company.
It was a great experience and everyone was super nice and explained everything really well!
I have had Northern Neck through Sycamore Insurance (virginia) for 6 years now and can tell you both companies have always worked hard to provide me with excellent pricing and solid customer service. I have gone through two claims and they …
Had a very excellent experience!!! Cindy Whitaker was claim rep who handle my claim very polite and cared for my issue .Claim was handled quick with care and understanding.I WILL recommend Northern Neck to all seeking insurance.
Martin Hohl was great he was very professional and knew his job. He told me exactly what I needed and also stated that my last repair that I had I should’ve gotten a new roof then. He did a follow up email with me with the estimate of cost …
My wife was involved in a major accident with an insured customer of Northern Neck. The damage to the vehicle was extensive and took several months to repair. Additional findings occurred over several months. All contacts with Northern …
It all came about when a leak had gone unnoticed and ruined the flooring and trim in the lower level room of our house. Being me and my wife’s first ever claim I didn’t know what to expect, we have had northern neck insurance ever since our …
My brand new car with about 5,000 miles on it got rear-ended when I was driving home in the rain with my 3 month old child. It was an accident, the person who hit us was very nice and apologetic, but it was still stressful. Lori with …
Having already being overwhelmed with the loss of my vehicle, Ms. Phoebe from claims made this process painless. Their settlement was very fair and process went quickly. She took the time not only to answer all my questions but she …
Northern Neck responded quickly when we had not just one, but two water damage issues in our home. They provided a quick payment allowing us to get the work done and get back to normal. Great service and attentive to our questions.
Wow, I can’t believe this company, 2015 to until now, never missed payment. Please answer my call. Listen voice mail and call me back. I need to fix my car.
My second call today with Brandy Edwards was amazing, she offered ways of taking care of dmv stress online and I greatly appreciate that! She was quick, very polite and had what I needed in a quick professional manner! Brandy Edwards is …
Excellent customer service and easy to file a claim. No issues with having claim approved. I received awritten estimate for my roof the same day the adjuster assessed the damage. Check cut within a few days and I was approved the full cost of a replacement roof. A very smooth process. I highly recommend Northern Neck Insurance.
Unfortunately, I had to file a property damage claim December of last year. The customer service was incredible!! My adjuster, Shane, set up everything very quickly. When it came time to bring my car in for repairs, I called to request a …
First, thank you! Thank you for showing compassion and understanding during a most difficult time after my husband’s accident. Plus, thank you for recognizing that our truck was well taken care of and giving us a great buyout. We are …
I have been with this company for 6 years and I have never had to file a claim until recently. They made the process so easy and quick. When I filed the claim, the representative that helped me was so kind and genuine. When the claim …
From reporting the claim to the adjuster and the team that did the cleanup was a awesome experience. Above what I ever could have expected. Calling in the claim went very smoothly, within 20 minutes the adjuster call, stating from the sound …
I’ve had NNIS for over 7 years for both auto and homeowners. In July 2020 I was involved in an auto accident and my car was totaled. I was not at fault for this accident. My attorney has been trying to get my medical pay reimbursed from …
I had the pleasure of working with Betsy Gough, she was absolutely a delightful person to speak with.
It was amazing each and every time I called she seemed to be ten steps ahead of …
I’ve been with Northern Neck insurance as a customer for 11 years. Thankfully I’ve only needed them a few times. However each claim was handled quickly and without hassle. I strongly advocate them to my friends and family.
I really wish I had changed insurers following a very lack luster experience with Northern Neck in 2015 after flood damage on 3 floors of our home. I won’t make that mistake this time around. Repair and resolution on the 2015 claim took six …
Motor vehicle accidents are very stressful, but Northern Neck handled everything so well that our minds were at ease from the beginning. I could not be more pleased with the excellent service they provided, covering every aspect of the claim quickly and efficiently. In addition, everyone we spoke with was compassionate and friendly.
We always carry insurance for that situation we hope never happens. Usually when it does we have to fight and argue with our insurers to get them to pay a claim. This has delightfully NOT been my experience with Northern Neck. I have …
I’ve had northern neck for 5 years and finally had to file my first claim. Danny was the adjustor and called me within a few hours of my claim being filed, and was out the next day to look at it. Very responsive, efficient, and over all nice guy. Very happy with northern neck!! Highly recommend to anyone!!!
We recently submitted a claim on our homeowners for water damage to the walls and ceiling from our A/C unit and found NNINS to be the easiest and absolutely the best claim service I have ever encountered and that is after being in the …
The aftermath of winter storm Frida left our property and structures a complete mess. Being a fairly new homeowner and feeling overwhelmed buy the huge mess and the amount of damage left behind I really didn’t know where to start. Shortly …
Northern Neck Insurance Company is TOP NOTCH. I had a AC leak issue that resulted in my entire floor and kitchen having to be taken out. This company was fast to respond and the other companies that they work with and had on the job …
The whole team I worked with was great, the process moved very quickly with my car being totaled. They did a great job at communicating, and informed me on everything I would need to do if I got help for any injuries. My main agent was …
Kelly the claims adjuster was absolutely phenomenal when this accident occurred!! I wasn’t with NNINS when this accident happened but the people who rear ended me were and my insurance company was giving me a hard time about things that I …
27 years we have paid the homeowners insurance. In the last 3 years we have had 4 claims. 3 for trees that came down during storms and 1 on the house for a broken water pipe. We just received a non renewal notice. Who if you claim a loss they will not renew . What a bunch of garbage. I will never recommend this company.
I love Northern Neck Insurance, I have had them for years and whenever I need them they are right there. I recently had a tree come down on my barn within 3 hours of calling to file a claim the assessor was here. He worked it up and said my check would be mailed within 24 hours. They are truly the best insurance company hands down!
Amanda is so helpful and I couldn’t face my wreck issues without her help. She’s definitely s keeper!!!!
Northen Neck is an Insurance Company that is there when you need them. They truly take care of their customers.
Very disappointing experience. This was my provider for homeowners insurance for 3 years. Within those 3 years they dropped me for calling in 3 claims. They paid out a claim once. It was pretty hard to take in that when you need help you …
Cindy was excellent! She was professional, friendly, and knowledgeable about processing our claim. We needed to provide her more information, and Cindy followed up with us on a regular basis for those details. We would highly recommend Northern Neck Insurance.
Immediately following my accident, the Northern Neck team did an amazing job at getting the information they needed, while still showing concern for my well being and immediate needs. A wonderful job was done at the call center and with the adjuster. Felt like I was dealing with friends, not a company.
With the exception of the phone tag, due to my number not excepting unknown callers… my experience with Phoebe, the adjuster I was assign was absolutely hassle-free. My not being familiar with these types of issues, Phoebe was patient & …
I was with a different insurance company until recently. I haven’t had to file an auto insurance claim in over 15 years, however, I purchased a new vehicle 2 weeks ago and switched to Northern Neck because of their competitive rates and …
Anytime you have to make an auto insurance claim it sucks and you hope you never have to, but Shelby and Northern neck was absolutely fantastic! She made me feel like I was a priority. Even though it’s a frustrating and lengthy process she …
I have a had a great experience with Northern Neck as a homeowner. They have been responsive on any issues and claims and have been very professional in our interactions.
Shelby was professional and timely providing updates and her follow through during the whole process was superb! Thank you Shelly for making the process worry free!
I wouldn’t insure a freaking wheelbarrow thru these people. I had there insurance for 16 years and not one claim. Recently I had a limb fall off atreeand poke a hole thru my roof. After contacting them they came up and said it could be …
Shelby was amazing and made my incident with a deer less stressful! Also had a great experience with Jamie my insurance agent!
Update: Nearly two years after filing a claim, we have still never received official notice that the claim was resolved/closed. Additionally, when I last communicated with our agent in December 2021, I specifically reached out concerning …
Simply an insurance company that excels in the auto / homeowners insurance industry. Exceptional customer service right down to the billing department. One year policy’s and they look beyond the credit score. This company deserves your insurance business
Great all around service from Northern Neck and Scott Ins. & Financial Services. You really can’t judge an Insurance company fully, until you have a claim. A tree fell on my car during a bad storm, and I reported to NN claims office at 8 am …
Logan,the adjuster, was very responsive. He was professional, friendly and efficient. Payments were mailed immediately. Northern Neck insurance representatives are great. I have had one claim for a previous home through a different …
The adjuster, Justin, called us the same day we filed the claim and immediately set up the inspection. He was very friendly and through when at our house and I could tell that he really cared about us. He had the estimate ready for us …
This insurance company is nothing but amazing. Shelby was the best ever she was very helpful and kind and patient people. I know God will bless her double for her troubles because I know her Job can be a bit much some days. Thank you once again Shelby you are the real MVP she deserve a raise.
She(Amanda) was so great and pleasant, she knows her stuff!!!! I really enjoyed working with her on my truck!
Monisha has made our experience with NNIC very pleasant. This is our first contact with your company and we will recommend to others.
Monisha is a prime example of what great employees are made of. She was so incredibly, professional, courteous and a downright great young lady. It was a privilege to speak with her and this is an example of why we’ve remained loyal customers for so many years. Lucky you (and us) to have Monisha!!
I had an issue with my kitchen damaged after Lowes delivered appliances, Lowes wouldn’t respond so NN came in, settled the claim and hopefully surrogates against Lowes
Virginia McCoy was such a wonderful help for me today. She quickly updated the information needed and confirmed I had everything required before ending our call. Fantastic work, Virginia!
I had this company as my insurance company for seven years. Then a tree fell on our house and I filed my first claim. It was already a little frustrating dealing with the claim and getting them to consider parts of the house that needed …
Our adjuster, Justin, was absolutely excellent to work with. He made the stress of going through our claim so much easier, and has been a pleasure to work with under the circumstances.
Cindy Whitaker was extremely professional and explained in detail how the claim procedure works and what details she needed to process the claim. Her kindness and cheerful personality made the experience even better.
HOW DO THESE PEOPLE SLEEP AT NIGHT? A water pipe inside of a wall of 3 adjoining rooms had been leaking for a while unnoticed, damaged the flooring and the support beam in the crawlspace. In December the leak became a spray of water up …
I’m a first time homebuyer and Northern neck covered my home with a shed on the property. Not even a full year after owning the home an inspection was done and they requested I paint the shed or else coverage would be dropped. I don’t live …
I filed a claim for damage to my roof from a windstorm. Finally, someone came out and photographed the damage and I got a call that they will give me $2,000 for repairs to the roof. I refuse as I know that this will not cover the damage. I …
We’ve used Northern Neck for over 5 yrs… Home & Auto.. a couple of months ago I totaled my Toyota in a rain storm. They took very good care of me!
Turned my pain to joy!!
Recently I had the unfortunate experience of being involved in an accident (I was not a fault). I immediately contacted NNIC to report the incident. Within 24 hours I had received a call from an NNIC Adjuster Moneshia….she was very …
Insurance claims adjuster was insulting came in after seeing that they had to rip out out tub, dry wall and floor, and a hole in the ceiling and put minimum damage on everything and his prices came 5x lower then the estimates. Never once …
We’ve had our homeowners with Northern Neck for over 15 years. We’ve never had any problems with them even when processing a claim. Highly recommend!
On November 30th a deer decided to walk in front of my car and I had no option other than to hit it. I filed a claim the next day with my local agent, Glenn Insurance, and it was forwarded to Northern Neck Insurance Co. claims dept. A …
The staff that worked with me was amazing. I don’t think I have ever seen such an efficient, smooth-running claim experience. Betsy, Brad, Randy and the Company for accommodations were excellent!!! My family say, “thank you for treating us like a family member.” We could not had a better insurance company than Northern Neck.
My agent Katelyn was so unbelievably helpful. She stayed in constant contact with me and kept me informed of the status of my claim. I am so thankful that my insurance is with Northern Neck. I can honestly say that I have never had any issues with them. And especially my claim agent Katelyn. She is awesome. Thank you so much