Connects Federal Credit Union is an independent, not-for-profit financial cooperative. Connects FCU is owned by its members, who are shareholders. Member share deposits provide the funds for loans to members and the income from loan interest is used to meet expenses and pay dividends on member accounts.Connects is not a bank, but rather a financial cooperative. That means we are able to offer benefits, services, and savings that commercial banks do not. In fact, member companies provide Connects membership eligibility as an attractive benefit to their employees.
| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 10AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Saturday Closed Sunday Closed |
7700 Shrader Rd, Henrico, VA 23228
I’ve been a member of Connects since 1970.
You couldn’t ask for a nicer group of people to work with. …
Happy customer for years
Too slow with transactions from deposits
Shotty service. They’re a waste of time.
I don’t like that this bank don’t have 24 hour customer service.
the worst in town,this bank needs a nice atm machine.and do some work on the website because it sucks.
Staff is knowledgeable, respectful and courteous. My membership has been very valuable.
Do not get a car loan they hassle you for being one payment behind, literally multiple calls, voicmail etc. Do not have respect for customers.
Bank as been good to me with my car loan the past 4 years. I appreciate them a lot.
CFCU cares about the customers. When I had a problem they was there for me. I recommend them they are a excellent credit union.
I’ve “Only” have had great customer service experiences with Connects !
I just tried calling to make a payment on my car they don’t have 24 hour service and their online enrollment doesn’t work either. My car payments are usually due on the 15th and they’re closed on Sunday so the only way I can’t make a payment is over the phone which is not working. Now I’m going to be late.
I was a member of the credit union for a long time; I was never able to access the online banking. I tried to trouble shoot on my own and call for support to no avail. After a while I gave up. I had my account hacked (along with several …
Been with this credit union for almost 20 years. I have never recieved better customer service anywhere. The people there r the reasons I have never left. Often they have far exceeded my expectations. Midlothian crew are my favorites Big kudos to them
It was easy to get an account and the people there are really nice. I had a problem with my card and they fixed it right away, and they don’t charge you for a new card if yours is faulty. I do wish they were open on the weekend though, but overall a good Credit Union.
I joined this credit union because of some of the reviews, however my own experience has led me to believe this is not the credit union for me. First, it took a whole month to get my debit card so I didn’t set my Direct Deposit to this …
I have read through some of these reviews and find them absolutely absurd! I have been with connects Federal credit Union for 22 years. I have never experienced a problem with this institute! If anything they seem to bend over backwards to …
No 24 hour customer service, very hard to reach someone during business hours. Always pleasant when you do though. I have had a lot of issues with this bank over the years. Other credit unions participate in online bill help and credit …
I have a car loan through this bank and it is exceptionally difficult to pay the bill. You can’t easily pay online without having loan paperwork in front of you unless you transfer from another account to the savings account, which takes 4 …