(Translated by Google) Very good attention super good person I liked the service thanks for the refinancing of my car very good monthly payment price thank you very much Bernadina folz …
(Translated by Google) Well, I feel very grateful for the treatment, the kindness, the speed, the 5-star attention with the attention of Ángel and Vanessa. I hope everyone continues with this example of being brilliant in their specialty …
I have a car loan with them and they put they insurance (cpi) on my vehicle and made my payments like I was paying on a truck…also because they didn’t correct the direct debit out of my acct they reported to the credit bureau 4 late …
I would like to thank (TBFCU) for having a professional staff , The customer service is 6stars⭐️⭐️⭐️⭐️⭐️⭐️ Gabriel Simmonds Thank you for making me feel like a member should , I felt welcome and at home with my new auto loan .THANK YOU …..
I’ve called twice to have someone from the mortgage department to call me the last 2 weeks no one has called me I’m so sick of this awful bank. They wouldn’t take my car loan even though I’ve been with them for years…. I hate this place.
Great job handling my questions and getting the answers I needed from your Representative Teresita Alonzo. Just what I needed today….qualified help indeed.😁👍 …
Opened up a savings and checking without any problems..Was also approved for a 1K loan at the same time..Only complaint is there should be a way to pay my loan thru the ATM..not calling to have it transferred.
Overall great bank…Only drawback I have is that I am not able to do ATM deposits with the type of checking account I have. I don’t believe you should be limited to certain banking options, just because of the type of account you have open.
I’ve been having a horrible experience … I refinance my car and enrolled into automatic payment in June and I’ve been having problems since … The latest is that I do automatic payment transaction and in my banks app says that payment …
Went from a bad bank to worse,,,9 out of 10 the atm’s are unavailable, don’t understand how they have managed to b in business this long,,,I’m sure they have made enough to upgrade those atm’s. Nebraska location awful
This is the worst bank I have ever dealt with by far. The website is impossible to use and there is just layer after layer of security features to get to the point that it tells you the password is no good. Why not say that on page one? The online service number has been disconnected and the help line never answers the phone.
WORST BANK EVER. Will never use them again. Up until now I have never had a problem with them, EVER. We are now in the middle of a national emergency and they find a way to TAKE money from customers. THIS IS RIDICULOUS!!!!!
I would like to thank Daryl King for all of his hard work and help.He’s a great person to have on your side ,he will do absolutely everything that he can to help you .
This is by far the WORST bank to deal this. DO NOT bank here if you are thinking about it. Nothing is convenient and most of the “support staff” doesn’t know their left from their right; not at all helpful or knowledgeable. Leaving this bank was the BEST decision!
The customer service at TBFCU is one of the worst I have experienced. You do not talk to a teller face to face and they are trying to setup an online teller called TOD but it crashes after each user and take 15 minutes to reboot. Should name it DUD.
So I am new to the Tampa area and this bank is a part the shared banking branch with my current out of state bank reason why I came here because i needed a check to be able to move into my new home and i filled out a slip with everything i …
this credit union is the worse banking system they are lousy I would use anyone but them been with them for years and put tens of thousands of dollars in their union every month I get no benefit after being with them for years. closed my …
Takes forever to get someone over the phone. And it’s the most complicated system to pay my auto loan, I can’t do autopay and I have to link my other bank to it which I don’t want to do, then I call (if they answer) to pay the there is a extra fee to pay over the phone…..
This is my new joint! Until Regions bank started tricking customers, charging more, and just being plain nasty at times. It was high time I came to the credit union. All of the tellers are always cool. They are professional and personable. It has been nothing short of awesomeness being a member.
The service was horrible when i went to it a couple of years ago i went to get a loan and due to my work schedule i got there about half hour before closing and the person helping me keep complaining to me about why i got there so late that …
We called to make sure they were open to start a new account and spoke with a gentleman that told us absolutely. Our website hasnt been updated yet but our office is open. come on down we can open you a new account. We drove from east …
Finally today only I received incredible customer assistance by Fabi Sandow ! I’ve banked here 37 years , it’s definitely not the old days anymore here , applied for pre app car loan , got app , went to Brandon Ford , wells Fargo , which …
I got a my first mortgage through TBFCU about a year ago and am contemplating purchasing an investment property– my experience with a particular person and the way that my complaint was handled has me really considering going with a …
Ms Bernardino folz is very nice person, friendly,and also always have smile,thank you for beening nice respect ful young lady thank you Charles estera!!!
I love having TBFCU ; I have my car loan through them and I love working with Darryl he’s an awesome worker and a pleasure to work with when it comes to getting things done!
The manager Vanessa treated us like family! She was very attentive to our needs even though we’re closing our accounts and moving out of state we truly appreciate her personalized service. We are 38 yr members and will miss are banking family.
🌟🌟🌟Arnaldo Rivera and Sarah Sultan are both great employees! They truly go above and beyond! I feel that they truly care about their customers! They both have been easy to get ahold of to answer questions, it’s like having a banker in the …
Truly impressed with the professionalism Elis provided for me today, It’s people like her that will keep customers coming back and feeling re-assured every time! Thank you Elis.
I have never had positive customer service with TBFCU at any of the locations I’ve visited, and definitely never over the phone or through their messaging service. The people I’ve spoken with have always treated me like they have better …
It’s been a pleasure working Lee Midkiff on my Home Equity from start to close! Have been working with Lee for over 3 years. Lee will provide you the best Mortgage / HELOC finance experience!
I have been a member of this bank for 10 years. First few years were great, however customer service has gone down hill in a big way recently. What really got to me was when I deposited a certified check from the biggest insurance company …
Ancient system. Ancient methods. Technology has advanced and they are still behind. Employees barely answer their phone or call you back. The next step is transfer to another credit union. I’m so disappointed. Many of my family members have …
I read so much about credit unions being a great thing. Well stay away from these guys. I opened an account to establish a relationship. Everyone was professional and helpful until I went to apply for a car loan. Not only did the gentleman …
I just left Tampa Bay Federal Credit Union, who I share branch with and was Blessed 💕 to have been served by Zach who was my teller and has blessed me with his kindness and professional. Great Teller
Thanks and Happy Holidays …
This is the worse bank ever. I do not recommend them especially if you are in the military. This bank is not Military friendly and are never available. If a soldier is deployed and overseas, this bank is useless. If you’re in the military I …
Natalia Melo has been more than helpful throughout my loan process. She has excellent customer service skills and her work ethic is phenomenal. Natalia is always willing to answer my questions thoroughly and help me in any way she can. I will continue to use Tampa Bay Federal Credit Union!
Over the past couple of years, it has been my extreme pleasure working with Darryl King from TBFCU. He has assisted me with every inquiry in a professional and timely manner. I will accept another car loan from TBFCU only if I can continue receiving service from Mr. King. give this man a raise!!!
I LOVE always coming to Tampa Bay Federal Credit Union and seeing Zach, his warm presence and charming smile lights up my moment after a tough day at the clinic I completely support and petition for Zach to be the face of this location. We came today after work and he’s still amazing.
Not a bad bank. Decent for personal use, however poor service for business. The customer service is good, but the time it takes to get something achieved is way too long. …
Their loan process takes a very long time. I’ve applied for a credit card and auto refinance more than three weeks ago and I’m still waiting on the decision. They ask a lot of questions, go through every inquiry and a lot of back and forth …
Worst credit union I have ever encountered. They are not customer service oriented. All their services are to their convenience not the customer’s. Was told today that I was rude when I spoke to them last. What CSR does that? Would have …
I walked in for simple menber services and I was greeted by Sharon. She excelled in customer service and also helped me refinance my car! I felt like my best interest was first and that’s why I love my bank! Thanks Sharon! You rock!
Very disappointed with the process. They approved my application 7yrs ago for a 2014 ford fusion. I was paying 650 a month for 7yrs. (Do the math). I will not talk about the interest rate.. I agreed to this terms. I put in alot of money, is …
I have a HELOC through TBFCU, and am using the funds to buy a house in a foreign country. Given this and the amount of the funds, there has been some logistical and procedural hurdles to jump over. Sharon from TBFCU has been amazing with …
Angela F. is an awesome employee. The staff is really what has me coming back. This location has a great set of people, they are wonderful and so sweet and always working hard!!! Thank you!!!
If I could give 0 or less I would ,we been paying for two loans for 7 years and never completed, when we called them ,they stated that we got charge fees because we paying those loans after the due date ,how we going to know the due date …
Outstanding experience!!! with Lee Midkiff Mortgage Loan originator……..I applied for a HELOC and was in a hurry to get it processed and closed and Lee went above and beyond to get it completed and funded very quickly. Lee always kept …
Worst credit union ever. This place is a joke. If you enjoy having to follow up multiple times to correct their errors, drive all over Tampa for a branch open during normal hours, like excessive wait times when visiting in person or …
Miss beenadina folz was very professional in helping me successfully getting my personal loan. I highly recommend every one who needs any loans request too see miss Bernardino folz.
Here to say we have been working with TBFCU for over 35 years. Most recently been interacting with Vanessa Gonzalez until she was promoted, Now we are working with Arelys Pedroso. She has been amazing and very helpful. She is a great asset to you company. Thank you
Lee Midkiff is such a knowledgeable Mortgage Loan Originator! Lee is patient, responsive & walks his client through the process. These were qualities our son needed to close on his 1st condo! With anxious parents to boot, it was actually …
Dealt with a very incompetent Elisabeth Rodriguez because of friend referral to the company. She was always late on responses and always “working on it later” deal. Application process took a while but was approved for the loan amount (a …
Worst customer service experience ever! I waited in line to talk to a human. Then, said human listened to my request and walked me over to an atm screen to talk with a remote teller. Remote teller said human was wrong and they couldn’t …
One of the biggest pros of a CU over a bank is customer service, however, I cannot say that for TBFCU since the start of the pandemic. At this point it’s been over 2 years, businesses should have made adjustments to accommodate there …
I’ll keep this short I was referred over to Mr. Lee Midkiff for our mortgage needs. After a brief conversation with him we went ahead and had him handle our loan. He even gave us his cell number and answered evey time we called with a …
Eduardo and Annette with Tampa Bay Federal Credit Union assisted us in refinancing our home in a difficult credit situation. The process was easy, I responded to their every request immediately and they were able to close quickly. I truly …
This credit Union told me I had no insurance on my motorcycle loan. Received several letter and supplied insurance information each time. 7 months later I received a bill. For $3700 saying they have been paying for insurance on my …
Ms. Bernardina Folz & Jennifer Zhang were the best personal bankers that helped me with my account for fraud and my kofe course. I am very appreciative for everything they helped me with today. They are “Awesome Employees “!! Thank you so much 🤗 …
This location has the worst customer service. And if you need to see a team member inside this branch, grab a ham sandwich because you will be waiting for at least an hour before your name is called. No one there has no sense of urgency regardless of how many people are waiting in the lobby.
I’ve been a customer of Tampa Bay Federal Credit Union for 35 years. I applied for an auto loan through TBFCU’s Andrea Bolden and Arelys Pedroso. Their assistance was excellent. I’ve never been disappointed in the services I have received at TBFCU all these years!
I have been with Tampa Bay Federal with my car loan since 2014. Brian and his crew in collections are the BEST thing there! (No, my account has never been in collections.) I moved back home to SC in October. I paid my last car payment at …
Always a pleasurable experience with true professionals that treat you like caring family. They go the extra steps to try every avenue toward helping members achieve their financial goals. This is a historic and small Tampa employee & …
Tiana was so friendly and helpful. She is a great employee and really took the time to understand and help me resolve the problem I was having. The bank has a police officer in the lobby which made me feel safe. The bank was clean and sanitized
Unbelievable!!! They don’t never answer their phones! It’s ridiculous! My wife and I have a car loan and a credit card…. I can’t reach nobody. I have never heard of this in my life! I’m looking for a corporate office or to report this!!!!
The worse service ever. As a member now when I call they have marked my account so every rep I speak with is automatically defensive and unruly. I call to speak with a supervisor above the rep and i am given the run around and put on hold for long periods or time. This company is staffed with very unprofessional reps and supervisors.
My fiancée and I went in to meet with Bernadina Folz today! She was extremely professional, while keeping it fun to sit through opening an account and discussing loan options. She is very knowledgeable and will do anything in her power to …
Arelys has been the most patient, and understanding manager that we have dealt since Vanessa left. She answered every question, shared her concerns, and then proceeded to assist us in answering the concerns in the most appropriate way. I …
Miss McFarland Went beyond and above what I expected she needs to teach the rest of them how it’s done I really appreciate her hope she has a great holiday you need to give her a raise
By far the absolute worst bank in America not just Tampa!!!! I would advise if you are use to quality banking services do not come here, Im not even a member I use them for shared banking and it’s ALWAYS A NIGHTMARE!!!!! Shut this location DOWN!!!
She is an excellent person and employee. She as helped me out on other occasions and l left happy and satisfied. The employee that l am referring to Ms Bernadina Folz.
I had the pleasure of having Angela McFarland service needs this morning.
Angela’s congeniality and professionalism made for a very pleasant experience! She’s an asset to your organisation!
Bernardino Folz is absolutely amazing. Customer service was on point and her sense of urgency was perfect. Everyone treated me like a human. Thank you!!!
Have to wait an hour to talk to a live person. The app is useless. I switched from Capital One for a lower interest rate, but am considering switching back just to avoid this nightmare.
This is the absolute WORST bank ever! They will charge you excess fees, spell your name wrong on your Debit card, lose your ID in the drive thru, HORRIBLE Customer service, minimal convenient locations. DO NOT RECOMMEND AT ALL!!! There are way better banking options.
I didn’t even go through with making an account but had to leave a review for the woman who helped me today, her name was Elis and she went above and beyond to thoroughly explain and help me. Excellent service and experience, I’ll definitely be back in a few months!
Angela McFarland is patient and caring, she is exactly the person you need when it comes to your financials. She does an excellent job clearly explaining rates and terms. Extremely friendly and helpful. …
I really love TBFCU I have been with them for years, BUT lately it has been beyond frustrating trying to reach member services by phone, which was never an issue before. Lately, I am usually at least number 15 in line today I was #25. …
This is the worst place to finance a vehicle. We’ve had to call & call to get our title after payoff & the money that was over paid by us was supposed to be refunded to us but they are now saying it went to the daily interest rate. Also, …
Anglea Mcfarland is awesome. My refinancing was so smooth. I have not had a transaction go this smooth or fast. I have been a member for over 30 years and would happily recommend them. Thank you Angela Mcfarland. W. HENDERSON
My account was compromised multiple times to the point that the bank advised me to close which I have. No cooperation from bank to assist me to recover lost funds, working with multiple agencies to assist me to recover lost funds. Fraud …
Bernadina is an outstanding representative she is very knowledgeable and professional, she is a keeper she is also an asset to your organization. I wish you had ten more just like her. Thanks for a job well done.
I’ve been associated with TBFCU for more than 40+ years, I’ve opened accounts for my three kids in that time, my mother, father, sister all had accounts with this institution as well. My issues are to numerous to list, but one thing out of …
Bernadina Folz You were great and I appreciate your professionalism and dedication to your clients, You went over and beyond getting my business transactions completed and I thank you for that. You followed up on the transactions in a …
I had been working with loan officer Bernadina Folz via phone, but today I met her face to face. Her friendliness, professionalism and job knowledge provided a sense of comfort to my experience. I felt like she wanted to help me which was …
The absolute worst customer experience and service I have ever experienced. The lady Maria Brunetti was so unhelpful and rude. While speaking with this rude person, I asked for a supervisor and was refused the opportunity. I hung up and …
The dealership recieved payment for vehicle late caused my tag to expire, I’ve called on a recorded line and payed my payment, they never applied it then stated they will have to look although I have the receipt. I’ve spent hours on phone …
I just wanting everyone to know that Ms. Bernardina Folz has an outstanding remark in my eyes she was very good at her job outstanding at what she knows and I give her rating of five. At this time I would like to thank everyone in the …
Applied online for an auto refinance on new car purchase. They pulled credit yet no one from the credit union ever reached out to discuss. I am a lending manager for a banking institution and this is just poor service. No less for an excellent borrower. No excuses for this. Would not reccommend.
Decided to part ways after being a loyal customer. Approved for a loan and couldn’t get a hold of anyone for weeks, last I spoke to someone it was a gentleman named Juan, he suggested to get in touch via email “it will be easier” he said. …
I want to give Bernadine Folz a much appreciated praise. She helped me with my auto refinance loan in only 1 day. She was very professional friendly and processed my loan immediately. She is a great example of what a Personal Banker should …
I received excellent customer service from Call Center Representative Joshua Pinol. He helped me recover roughly $90 in fees. I was being charged a monthly dormant fee for not using one of my accounts. The bank started withdrawing the fees …
Just refinanced my car a few months ago. The experience was very helpful and easy while I made the change over to TBFCU. I am still warming up to the site and app – hence the 4 stars instead of 5 – could use some UX improvements. That said, …
Thank you Lee Midkiff for such a wonderful experience with our mortgage loan.
Lee had our interest at heart and delivered the most EXCEPTIONAL Customer Service loan experience we have ever encountered; treating us with respect and dignity …
I was working with loan officer Bernadina, she was absolutely wonderful. She was so incredibly patient and helpful! She assisted me with refinancing my vehicle and brought me down to an amazing rate and so much more! She really delivered incredible service! 🥰 …
(Translated by Google) Very good attention super good person I liked the service thanks for the refinancing of my car very good monthly payment price thank you very much Bernadina folz …
(Translated by Google) Well, I feel very grateful for the treatment, the kindness, the speed, the 5-star attention with the attention of Ángel and Vanessa. I hope everyone continues with this example of being brilliant in their specialty …
Mr Eldeen went above and beyond my expectations. He fix my account issue quickly and very promptly the first time before I left the office.
She was very helpful and nice person she did very well Thank you for giving me and my husband Bernadina Folz to work with us !!!!
👅🍑 …
Great place
X exceptional!!!😌👀😃👍👌😉😅😂💕😞💞💘💕💓😍😘😜😁😌☺😊😀😃😄 …
I love this Bank!
At least not as bad as the rest of them…!!!
Not enough locations when you retire from working
Amazing people!! Great service!
Teller machines, app, and phone line always down.
Erica Hampton best BANKER ever
Darryl King was awesome!!!
Very bad customer service. They really care about there customers
Friendly and always willing to help. I like that they are local and also help the community.
Been with TBFCU for over 35 yrs….never a complaint….
These ppl are not available have old technology and although they try hard they fail to provide anything resembling customer service
Slow slow slow and ever since they put the slow machines in drive thru.
It has gotten worse!!#
Super nice staff! Fast friendly service!!
Thanks for all your help
Thanks to Elisabeth Rodriguez for her above and beyond customer service.
20 min on hold, waiting for a representative; eventually I hung up. All at 1pm on a Monday. Customer service isn’t really important to them.
Customer Service is Lousy! If you want a REAL credit union, go to NAVY FEDERAL!
Went in the other day just to deposit money and they were very rude. It seemed more like a jail than a bank.
I had a car loan through them and they imposed their insurance on us at a triple inflated rate which caused my car payment to be more than a mortgage!
Very friendly and helpful
Terrible customer service, they lack the knowledge to processs credit applications and they harm customer’s credit score. Waste of time
Very professional Sharon, she explained everything to me in detail and I was very pleased with the attention …
I have a car loan with them and they put they insurance (cpi) on my vehicle and made my payments like I was paying on a truck…also because they didn’t correct the direct debit out of my acct they reported to the credit bureau 4 late …
I spoke with Mr.Greg Marcus he was knowledgeable, professional, and courteous, thanks to Mr. Greg
Very happy with my visit.Sean Torrez,Keep up the good work.Very profesional.
Very frustrating that the online and mobile banking is down OFTEN unlike any other banking institute I’ve deal with. Unable to check my balances, etc.
Great people great atmosphere no wait no appointments needed
I always have a great experience there, Mrs. Sandow is nice and assist me with my banking questions excellent staff thanks everyone.
From out of town and needed a share branch transaction. Zach was great and helped me out! Thanks Zach!
I love the treatment Gregg gave to me with my account and he solved it for me..I PAYED it off..
I would like to thank (TBFCU) for having a professional staff , The customer service is 6stars⭐️⭐️⭐️⭐️⭐️⭐️ Gabriel Simmonds Thank you for making me feel like a member should , I felt welcome and at home with my new auto loan .THANK YOU …..
Poor costumer services 😢 they say not busy and not answer the phone and you are #7all time 😕 …
I’ve called twice to have someone from the mortgage department to call me the last 2 weeks no one has called me I’m so sick of this awful bank. They wouldn’t take my car loan even though I’ve been with them for years…. I hate this place.
Great job handling my questions and getting the answers I needed from your Representative Teresita Alonzo. Just what I needed today….qualified help indeed.😁👍 …
Opened up a savings and checking without any problems..Was also approved for a 1K loan at the same time..Only complaint is there should be a way to pay my loan thru the ATM..not calling to have it transferred.
Overall great bank…Only drawback I have is that I am not able to do ATM deposits with the type of checking account I have. I don’t believe you should be limited to certain banking options, just because of the type of account you have open.
Was very unhappy with the customer service I received when I tried to open a new account.
I’ve been having a horrible experience … I refinance my car and enrolled into automatic payment in June and I’ve been having problems since … The latest is that I do automatic payment transaction and in my banks app says that payment …
Went from a bad bank to worse,,,9 out of 10 the atm’s are unavailable, don’t understand how they have managed to b in business this long,,,I’m sure they have made enough to upgrade those atm’s. Nebraska location awful
This is the worst bank I have ever dealt with by far. The website is impossible to use and there is just layer after layer of security features to get to the point that it tells you the password is no good. Why not say that on page one? The online service number has been disconnected and the help line never answers the phone.
WORST BANK EVER. Will never use them again. Up until now I have never had a problem with them, EVER. We are now in the middle of a national emergency and they find a way to TAKE money from customers. THIS IS RIDICULOUS!!!!!
Angela McFarland. Very nice service
I would like to thank Daryl King for all of his hard work and help.He’s a great person to have on your side ,he will do absolutely everything that he can to help you .
This is by far the WORST bank to deal this. DO NOT bank here if you are thinking about it. Nothing is convenient and most of the “support staff” doesn’t know their left from their right; not at all helpful or knowledgeable. Leaving this bank was the BEST decision!
Most helpful, ANGELA MCFARLAND thank you so much.
Best attention ever.Very Professional,especially the Personal Banker Juan Perez,Make me feel like I was a VIP.keep up the good work!!!!!
The customer service at TBFCU is one of the worst I have experienced. You do not talk to a teller face to face and they are trying to setup an online teller called TOD but it crashes after each user and take 15 minutes to reboot. Should name it DUD.
So I am new to the Tampa area and this bank is a part the shared banking branch with my current out of state bank reason why I came here because i needed a check to be able to move into my new home and i filled out a slip with everything i …
this credit union is the worse banking system they are lousy I would use anyone but them been with them for years and put tens of thousands of dollars in their union every month I get no benefit after being with them for years. closed my …
Takes forever to get someone over the phone. And it’s the most complicated system to pay my auto loan, I can’t do autopay and I have to link my other bank to it which I don’t want to do, then I call (if they answer) to pay the there is a extra fee to pay over the phone…..
This is my new joint! Until Regions bank started tricking customers, charging more, and just being plain nasty at times. It was high time I came to the credit union. All of the tellers are always cool. They are professional and personable. It has been nothing short of awesomeness being a member.
The service was horrible when i went to it a couple of years ago i went to get a loan and due to my work schedule i got there about half hour before closing and the person helping me keep complaining to me about why i got there so late that …
We called to make sure they were open to start a new account and spoke with a gentleman that told us absolutely. Our website hasnt been updated yet but our office is open. come on down we can open you a new account. We drove from east …
1:38 hour to talk to someone in customer service. You only have 1 person working ? VERY BAD 👎 …
Darryl has been fantastic the entire time I’ve dealt with him.I highly recommend Tampa Bay Federal as an outstanding institution to bank with:)
SF
Mrs. Ileana Diaz and Erica Hampton are very helpful and treat people great. They are very patient and kind to everyone. Great customer service skills!
Finally today only I received incredible customer assistance by Fabi Sandow ! I’ve banked here 37 years , it’s definitely not the old days anymore here , applied for pre app car loan , got app , went to Brandon Ford , wells Fargo , which …
I got a my first mortgage through TBFCU about a year ago and am contemplating purchasing an investment property– my experience with a particular person and the way that my complaint was handled has me really considering going with a …
Ms Bernardino folz is very nice person, friendly,and also always have smile,thank you for beening nice respect ful young lady thank you Charles estera!!!
I love having TBFCU ; I have my car loan through them and I love working with Darryl he’s an awesome worker and a pleasure to work with when it comes to getting things done!
The manager Vanessa treated us like family! She was very attentive to our needs even though we’re closing our accounts and moving out of state we truly appreciate her personalized service. We are 38 yr members and will miss are banking family.
🌟🌟🌟Arnaldo Rivera and Sarah Sultan are both great employees! They truly go above and beyond! I feel that they truly care about their customers! They both have been easy to get ahold of to answer questions, it’s like having a banker in the …
Truly impressed with the professionalism Elis provided for me today, It’s people like her that will keep customers coming back and feeling re-assured every time! Thank you Elis.
I have never had positive customer service with TBFCU at any of the locations I’ve visited, and definitely never over the phone or through their messaging service. The people I’ve spoken with have always treated me like they have better …
It’s been a pleasure working Lee Midkiff on my Home Equity from start to close! Have been working with Lee for over 3 years. Lee will provide you the best Mortgage / HELOC finance experience!
I have been a member of this bank for 10 years. First few years were great, however customer service has gone down hill in a big way recently. What really got to me was when I deposited a certified check from the biggest insurance company …
Ancient system. Ancient methods. Technology has advanced and they are still behind. Employees barely answer their phone or call you back. The next step is transfer to another credit union. I’m so disappointed. Many of my family members have …
Have been with TBFCU for almost 30 years. They have always been the best and that’s why I’ve never switched banks
I read so much about credit unions being a great thing. Well stay away from these guys. I opened an account to establish a relationship. Everyone was professional and helpful until I went to apply for a car loan. Not only did the gentleman …
Elisabeth Rodrigez was a great help. She helped us refi 2 loans and get a new car loan. I definitely recommend this credit union.
I just left Tampa Bay Federal Credit Union, who I share branch with and was Blessed 💕 to have been served by Zach who was my teller and has blessed me with his kindness and professional. Great Teller
Thanks and Happy Holidays …
Bernadina Folz was a great help. She was very patient and adamant about making sure everything was correct and I was satisfied.
Eduardo was excellent helping us get our home loan completed in record time. TBFCU has been awesome!
This is the worse bank ever. I do not recommend them especially if you are in the military. This bank is not Military friendly and are never available. If a soldier is deployed and overseas, this bank is useless. If you’re in the military I …
Natalia Melo has been more than helpful throughout my loan process. She has excellent customer service skills and her work ethic is phenomenal. Natalia is always willing to answer my questions thoroughly and help me in any way she can. I will continue to use Tampa Bay Federal Credit Union!
Horribly long waits to talk on the phone with a branker. It can around 2 hours or so!
The customer representative was willing to help. I am satisfied with the service given.
Over the past couple of years, it has been my extreme pleasure working with Darryl King from TBFCU. He has assisted me with every inquiry in a professional and timely manner. I will accept another car loan from TBFCU only if I can continue receiving service from Mr. King. give this man a raise!!!
I LOVE always coming to Tampa Bay Federal Credit Union and seeing Zach, his warm presence and charming smile lights up my moment after a tough day at the clinic I completely support and petition for Zach to be the face of this location. We came today after work and he’s still amazing.
Not a bad bank. Decent for personal use, however poor service for business. The customer service is good, but the time it takes to get something achieved is way too long. …
I had a wonderful time working with Bernadina! She helped me very greatly and I really appreciated her services!
Ashley A was very courteous and helpful. Made making a payment a breeze! And sent the info needed to set up online.
Their loan process takes a very long time. I’ve applied for a credit card and auto refinance more than three weeks ago and I’m still waiting on the decision. They ask a lot of questions, go through every inquiry and a lot of back and forth …
Worst credit union I have ever encountered. They are not customer service oriented. All their services are to their convenience not the customer’s. Was told today that I was rude when I spoke to them last. What CSR does that? Would have …
Ms. Angela McFarland was extremely pleasant and efficient. Solved my issues completely.
I walked in for simple menber services and I was greeted by Sharon. She excelled in customer service and also helped me refinance my car! I felt like my best interest was first and that’s why I love my bank! Thanks Sharon! You rock!
Very disappointed with the process. They approved my application 7yrs ago for a 2014 ford fusion. I was paying 650 a month for 7yrs. (Do the math). I will not talk about the interest rate.. I agreed to this terms. I put in alot of money, is …
Bernadina folz
One of the best happy no problem at all very very helpful 👍 …
I have a HELOC through TBFCU, and am using the funds to buy a house in a foreign country. Given this and the amount of the funds, there has been some logistical and procedural hurdles to jump over. Sharon from TBFCU has been amazing with …
Angela F. is an awesome employee. The staff is really what has me coming back. This location has a great set of people, they are wonderful and so sweet and always working hard!!! Thank you!!!
If I could give 0 or less I would ,we been paying for two loans for 7 years and never completed, when we called them ,they stated that we got charge fees because we paying those loans after the due date ,how we going to know the due date …
Outstanding experience!!! with Lee Midkiff Mortgage Loan originator……..I applied for a HELOC and was in a hurry to get it processed and closed and Lee went above and beyond to get it completed and funded very quickly. Lee always kept …
Worst credit union ever. This place is a joke. If you enjoy having to follow up multiple times to correct their errors, drive all over Tampa for a branch open during normal hours, like excessive wait times when visiting in person or …
I’ve been working with the folks at TBFCU for almost 2 years now.
Great experience working with Lee in loans, Teresita at the call center, and …
Miss beenadina folz was very professional in helping me successfully getting my personal loan. I highly recommend every one who needs any loans request too see miss Bernardino folz.
Here to say we have been working with TBFCU for over 35 years. Most recently been interacting with Vanessa Gonzalez until she was promoted, Now we are working with Arelys Pedroso. She has been amazing and very helpful. She is a great asset to you company. Thank you
Lee Midkiff is such a knowledgeable Mortgage Loan Originator! Lee is patient, responsive & walks his client through the process. These were qualities our son needed to close on his 1st condo! With anxious parents to boot, it was actually …
The time I had with Bernadina Folz was a great person setting up my new account.
One of the best banks in Tampa Bernadine Folz was the best of help everything she does is so wonderful
Dealt with a very incompetent Elisabeth Rodriguez because of friend referral to the company. She was always late on responses and always “working on it later” deal. Application process took a while but was approved for the loan amount (a …
Bernadina was very helpful and knowledgeable. She understood my problem and resolved it quickly.
Worst customer service experience ever! I waited in line to talk to a human. Then, said human listened to my request and walked me over to an atm screen to talk with a remote teller. Remote teller said human was wrong and they couldn’t …
One of the biggest pros of a CU over a bank is customer service, however, I cannot say that for TBFCU since the start of the pandemic. At this point it’s been over 2 years, businesses should have made adjustments to accommodate there …
I’ll keep this short I was referred over to Mr. Lee Midkiff for our mortgage needs. After a brief conversation with him we went ahead and had him handle our loan. He even gave us his cell number and answered evey time we called with a …
Eduardo and Annette with Tampa Bay Federal Credit Union assisted us in refinancing our home in a difficult credit situation. The process was easy, I responded to their every request immediately and they were able to close quickly. I truly …
This credit Union told me I had no insurance on my motorcycle loan. Received several letter and supplied insurance information each time. 7 months later I received a bill. For $3700 saying they have been paying for insurance on my …
Ms. Bernardina Folz & Jennifer Zhang were the best personal bankers that helped me with my account for fraud and my kofe course. I am very appreciative for everything they helped me with today. They are “Awesome Employees “!! Thank you so much 🤗 …
This location has the worst customer service. And if you need to see a team member inside this branch, grab a ham sandwich because you will be waiting for at least an hour before your name is called. No one there has no sense of urgency regardless of how many people are waiting in the lobby.
I’ve been a customer of Tampa Bay Federal Credit Union for 35 years. I applied for an auto loan through TBFCU’s Andrea Bolden and Arelys Pedroso. Their assistance was excellent. I’ve never been disappointed in the services I have received at TBFCU all these years!
Angela McFarland to whom it may concern this young lady has been awesome very helpful. I love for her to wait on me
Bernadine Folz was the best , she really had patience with me & explaining everything with my buying the car
I have been with Tampa Bay Federal with my car loan since 2014. Brian and his crew in collections are the BEST thing there! (No, my account has never been in collections.) I moved back home to SC in October. I paid my last car payment at …
Angela McFarland is a pleasure to do business with here at the Nebraska location. She is very informative, knowledgeable and customer friendly.
Bernadina was so professional and knowledgeable but must of all she made me feel important and she was patient as well as understanding
Always a pleasurable experience with true professionals that treat you like caring family. They go the extra steps to try every avenue toward helping members achieve their financial goals. This is a historic and small Tampa employee & …
BERNADINA IS FREAKING AMAZING!!!!!!!! I LOVE HER! She definitely displays great customer service & is willing to answer any questions or concerns!
Tiana was so friendly and helpful. She is a great employee and really took the time to understand and help me resolve the problem I was having. The bank has a police officer in the lobby which made me feel safe. The bank was clean and sanitized
Bernadina was knowledgeable about the banking issue. I presented with. She was empathetic and discussed appropriate ways moving forward.
Unbelievable!!! They don’t never answer their phones! It’s ridiculous! My wife and I have a car loan and a credit card…. I can’t reach nobody. I have never heard of this in my life! I’m looking for a corporate office or to report this!!!!
The worse service ever. As a member now when I call they have marked my account so every rep I speak with is automatically defensive and unruly. I call to speak with a supervisor above the rep and i am given the run around and put on hold for long periods or time. This company is staffed with very unprofessional reps and supervisors.
Bernardina Folz provided us
exceptional customer service. She made our loan process very easy. Great employee!
My fiancée and I went in to meet with Bernadina Folz today! She was extremely professional, while keeping it fun to sit through opening an account and discussing loan options. She is very knowledgeable and will do anything in her power to …
Arelys has been the most patient, and understanding manager that we have dealt since Vanessa left. She answered every question, shared her concerns, and then proceeded to assist us in answering the concerns in the most appropriate way. I …
Bernadine folz ! So please with all the work she did and amazing person to deal with! Will
Recommend her A+++++
Miss McFarland Went beyond and above what I expected she needs to teach the rest of them how it’s done I really appreciate her hope she has a great holiday you need to give her a raise
By far the absolute worst bank in America not just Tampa!!!! I would advise if you are use to quality banking services do not come here, Im not even a member I use them for shared banking and it’s ALWAYS A NIGHTMARE!!!!! Shut this location DOWN!!!
She is an excellent person and employee. She as helped me out on other occasions and l left happy and satisfied. The employee that l am referring to Ms Bernadina Folz.
I had the pleasure of having Angela McFarland service needs this morning.
Angela’s congeniality and professionalism made for a very pleasant experience! She’s an asset to your organisation!
Bernardino Folz is absolutely amazing. Customer service was on point and her sense of urgency was perfect. Everyone treated me like a human. Thank you!!!
Have to wait an hour to talk to a live person. The app is useless. I switched from Capital One for a lower interest rate, but am considering switching back just to avoid this nightmare.
This is the absolute WORST bank ever! They will charge you excess fees, spell your name wrong on your Debit card, lose your ID in the drive thru, HORRIBLE Customer service, minimal convenient locations. DO NOT RECOMMEND AT ALL!!! There are way better banking options.
I didn’t even go through with making an account but had to leave a review for the woman who helped me today, her name was Elis and she went above and beyond to thoroughly explain and help me. Excellent service and experience, I’ll definitely be back in a few months!
Angela McFarland is patient and caring, she is exactly the person you need when it comes to your financials. She does an excellent job clearly explaining rates and terms. Extremely friendly and helpful. …
I really love TBFCU I have been with them for years, BUT lately it has been beyond frustrating trying to reach member services by phone, which was never an issue before. Lately, I am usually at least number 15 in line today I was #25. …
This is the worst place to finance a vehicle. We’ve had to call & call to get our title after payoff & the money that was over paid by us was supposed to be refunded to us but they are now saying it went to the daily interest rate. Also, …
Anglea Mcfarland is awesome. My refinancing was so smooth. I have not had a transaction go this smooth or fast. I have been a member for over 30 years and would happily recommend them. Thank you Angela Mcfarland. W. HENDERSON
My account was compromised multiple times to the point that the bank advised me to close which I have. No cooperation from bank to assist me to recover lost funds, working with multiple agencies to assist me to recover lost funds. Fraud …
I have worked with your Mortgage Loan Originator, Mr. Lee Midkiff.
He is knowledgeable, professional, passionate about his job, patient with me in …
Bernadina is an outstanding representative she is very knowledgeable and professional, she is a keeper she is also an asset to your organization. I wish you had ten more just like her. Thanks for a job well done.
I’ve been associated with TBFCU for more than 40+ years, I’ve opened accounts for my three kids in that time, my mother, father, sister all had accounts with this institution as well. My issues are to numerous to list, but one thing out of …
Bernadina Folz You were great and I appreciate your professionalism and dedication to your clients, You went over and beyond getting my business transactions completed and I thank you for that. You followed up on the transactions in a …
I had been working with loan officer Bernadina Folz via phone, but today I met her face to face. Her friendliness, professionalism and job knowledge provided a sense of comfort to my experience. I felt like she wanted to help me which was …
The absolute worst customer experience and service I have ever experienced. The lady Maria Brunetti was so unhelpful and rude. While speaking with this rude person, I asked for a supervisor and was refused the opportunity. I hung up and …
The dealership recieved payment for vehicle late caused my tag to expire, I’ve called on a recorded line and payed my payment, they never applied it then stated they will have to look although I have the receipt. I’ve spent hours on phone …
I just wanting everyone to know that Ms. Bernardina Folz has an outstanding remark in my eyes she was very good at her job outstanding at what she knows and I give her rating of five. At this time I would like to thank everyone in the …
Applied online for an auto refinance on new car purchase. They pulled credit yet no one from the credit union ever reached out to discuss. I am a lending manager for a banking institution and this is just poor service. No less for an excellent borrower. No excuses for this. Would not reccommend.
Decided to part ways after being a loyal customer. Approved for a loan and couldn’t get a hold of anyone for weeks, last I spoke to someone it was a gentleman named Juan, he suggested to get in touch via email “it will be easier” he said. …
I want to give Bernadine Folz a much appreciated praise. She helped me with my auto refinance loan in only 1 day. She was very professional friendly and processed my loan immediately. She is a great example of what a Personal Banker should …
I received excellent customer service from Call Center Representative Joshua Pinol. He helped me recover roughly $90 in fees. I was being charged a monthly dormant fee for not using one of my accounts. The bank started withdrawing the fees …
Just refinanced my car a few months ago. The experience was very helpful and easy while I made the change over to TBFCU. I am still warming up to the site and app – hence the 4 stars instead of 5 – could use some UX improvements. That said, …
Thank you Lee Midkiff for such a wonderful experience with our mortgage loan.
Lee had our interest at heart and delivered the most EXCEPTIONAL Customer Service loan experience we have ever encountered; treating us with respect and dignity …
I was working with loan officer Bernadina, she was absolutely wonderful. She was so incredibly patient and helpful! She assisted me with refinancing my vehicle and brought me down to an amazing rate and so much more! She really delivered incredible service! 🥰 …