The Tampa Water Department is operated by the government of the City of Tampa in Florida. The department serves an area of more than 200 square miles with a population of over 655,000 people.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
306 E Jackson St, Tampa, FL 33602
(Translated by Google) This service is not good at all. I have been marking all the possibilities for 2 days and I have no options for customer service in Spanish, pass the cards and the machine tells you that the payment was not approved …
Wow our water bill is same the amount of last December ???113.58?? My family have gone for vacation to California for 11 days and i dint consume water too much because im alone at home and I have work for weekends but still our new charge bills or 113.58 again??? I can’t believe it
Not working for me
Take way too long to answer.
Is there a HUMAN to anser the phones?!?!? EVER?????
Horrible service and horrible business practices.
WHAT A MESS!!!!!!!!!!!! I WOULD BE ASHAMED IF WAS THE MANAGER THERE BE BETTER FIT FOR FAST FOOD CHAIN!!!!!!!!!!
A flat out rip off. I would compare it most closely to mafia style extortion.
Representatives Staff are Very professional and understanding whenever you contact them.
they always work with me they are super nice… and never have a problem with water or anything.
You have known about this water main break for hours, and still have not sent a crew to do anything . Anyone living on 5th Ave between 20th and 21st are out of luck. 😢 …
I was selling a house that was unoccupied for the last 2 month. The first moth was a normal charge but the last month was huge. These peolple are thieves.
Jessica was awesome on taking a call regarding an equipment issue. Very helpful & friendly. NOW – let’s see how long it takes to get the problem FIXED ! Thanks for the help Jessica ! ! ! !
This is not safe practice, commercial drivers need to concentrate on safe practice, we’ll have less accidents. The pic speaks for it self. No seat belt and on the phone.
They are professional and respectful. They have helped me with various things as a new home owner and are clean and courteous. I give them five stars.
Great service & easy to pay with the app (which is unheard of for even the most advanced tech based companies (cable, cell phone co.s) good work Tampa! Keeping it simple is always best!
Extortion at its finest. 30 to come back to turn on the water that wasn’t turned on the first time. “You may have a leak, so its gotta get turned off”….. How the hell am I supposed to find a leak with no water? Cant even get same day service.
HORRIBLE CUSTOMER SERVICE!! They don’t accept emails from other utility companies proving good credit history. Who the hell is so far behind on the times that they won’t accept email in 2019!???
random high bills, keep saying its a leak. come out to fix or replace meter and don’t have proper tools or parts, so they go off to home depot, not making this up and buck’s plumbing. We are talking out our tax dollars and the city of …
Water department in Tampa is number 1 in WORSE SERVICE, I am been reported infected dark water in my home, we can not wash face hands and mouse no more, we have bad reaction rash skin and no one CARE. …
For over 20 plus years you can NOT get phone service without a wait time of 20 or more minutes ! The only way for fast service is to call the mayor’s office and tell them you can’t get through, they will send an urgent email to a dept …
Tampa Utiliies Representives never
calked me back for a water leak to straighten out my bill and then shutmy water off after paying the bill the representive there lied to me and told me someone …
I think alot of the public utilities catch heat. TWD has been nothing but ok to me though. Service is always on, payment system is easy. Needed the water shut off to my place and they came out and did it quickly. When I was done the repair …
how are you open 24 hours and you are closed. I live at 4813 N Central Ave 33603 and the garbage is the 2nd Thursday 12-30-21 in a row with no garbage pick up. Horrible
Keep a eye on your may- June bill they are scamming people saying they didn’t pay.save your pay order number or they will scam you too
I’ve reported several water main leaks and the City staff who answer the phones after hours and over the weekends are always very kind and friendly. I’ve never felt like I’ve been a burden and they are always thankful. On top of it, the utilities staff come out in a timely manner to address the incidents.
I have always paid my utility bill within 30-day of billing date and often I pay more than the balance is due. In July, I overpaid which gave me a credit forward till November. Now, November rolls around & I get the $16 bill with a partial …
Water quality is fantastic. Not flammable like that water in Flint. Flushes well, and works like a champ when brushing teeth. Also had no problems filling my pool to the top. Prices are reasonable and the service is reliable. …
New to Tampa : someone told me i would receive a letter from the city about the water service.
month and a half later they cut the water service without warning whatsoever. …
I am a new homeowner in the Seminole heights area. I called into the water department’s phone line when there was a leak in my front yard. They dispatcher/representative was patient and kind. I had a team of department employees at my …
I absolutely love Tampa.
The DMV’s offer online appointment scheduling and even walk-ins you can usually get anything done quickly. …
I’d like to start with the positive: Each individual I spoke with on the phone was incredible helpful and polite. Hence the two stars as opposed to one. …
I’m giving them a five star because of Jason Miller. There was a miscommunication on the trash pick up on my street and I personally spoke with Jason Miller. He was professional and kind and very helpful. I’m so happy to know that there is …
I was a long time customer when Tampa Utilities when they sent me a past due notice. Turns out they changed the accounting system and my checks were not going to me new account number–as if a modern database can’t cross-reference old to …
Yes, my name is Derrick Anderson and I took over the water account of my great-grand mother February 2021. I have not missed a payment. January 29,2022 I received a water bill in my great-grand mother’s name dating back from October 2020 …
Daylight robbery
If your service gets disconnected, you are sprung with 2 surprise fees, $40 to remove the lock and $45 to reconnect service. These fees are not mentioned to you …
This morning while I was at work. My water line near my meter broke. After I was able to call the emergency number. They dispatched tech Jeremy J. to shut down my water leak. Thank you again Jeremy for responding reasonably quick and doing all that you were able to do. You saved our day.
It’s quite comical how poor the service is, look at your reviews, how can you not care. I’m here typing my account number printed on my bill and I still cannot register to pay online. I guess it’s back to the dead end automated call for me. Take accountability tampa water!
I tried calling the office today, Froday Dec. 23rd 2022. Google showed they are open today, Friday but the automated system said they are closed. My water bill tripled this month for no reason. We checked the meter and there was no leak. …
Hi,today is Thursday July 21st,2022 and I received a call from a rep.named Jessica stating that my water bill will be corrected due a water reading mistake from an employee,that bill came for over $300 .for one month.When I told her my …