Tower’s clinical radiology practice has been Tampa’s most trusted since 1970. As the leader in outpatient radiology services throughout the Tampa … See more
Trying to SCHEDULE A APPOINTMENT NO ONE NEVER PICKS UP THE PHONE BEEN ON THE PHONE FOR 3 HRS NO ONE HAS ANSWERED.ITS AN ULTRASOUND WHERE U NEED TO SCHEDULE
The staff at the Bruce B. Downs Tower Radiology has always been helpful and provided me with the number of MRIs copies I needed w/o hesitation. They’re location is also very close to where I live.:)
I am in a wheelchair and found it incredibly weird that a medical building doesn’t have a power door for people who are disabled which is most of their clients.
The wait here is stupid. Why do they even schedule appointments if you just sit and wait forever to even be seen? If I could give them 0 stars I would.
I have been here a servals time since 2018 today I have really have to say the new receptionist she is GREAT ,FAST ,AND VERY PROFESSIONAL WITH ALL THE CLIENT !!! Two thumbs up 👍 …
THE STAFF WAS VERY PROFESSIONAL, KNOWLEDGEABLE, FRIENDLY AND REMEMBER THEY ARE THERE TO DO THEIR JOBS YELLING AND USING PROFANITY TOWARDS THE STAFF WILL NOT SPEED UP THE PROCESS. THEIR’S ALWAYS A BEVERLY OR BOB CAUSING A SCENE.
Even though I had to come back for a second visit because I was too large to get in the first machine my experience was still great both times and they were able to get me back in quickly
I went in for a mammogram and the staff treat you great the place is clean and they always smiling from the front desk to the back…would recommend any time.
They do the test but they never fax them to the doctors office. I always have to call them and my script has the doctots name and everthing on it. It sucks waiting to schedule surgery and doctor didn’t have results
Everyone here was SOO friendly and nice. I also didnt have to wait they were quite efficient. Everyone was so helpful. I loved this place and highly recommend.
Even with me being a new patient here and filling out paperwork my appointment was at 10 and I believe I was out by 10:35 tops the atmosphere was very relaxed the sitting area was very well kept and clean the bathroom was very very clean …
The staff was knowledgeable and friendly. My wait time was not long at all. My Technologist appeared very concerned about my well-being during my testing
Great service. My Ultrasound Tech was wonderful unfortunately I can not remember her name but She was very sweet and made me very comfortable. My experience was perfect the entire time ☺️
I didn’t have an appointment with them but I was with somebody who did if I could give zero stars then I would because I WILL NEVER go here for anything first of all these people mainly the ladies in the front are very unorganized they lose …
I have waited month after month to receive my bill. I still have not received my bill and it has been 4 months. Every time I call I don’t receive an answer as to why.
I was quite pleased with Tower Radiology. They take you by appointment and in a timely manner. The team made me feel comfortable and explained mri procedure. Will return again.
Excellent service. No appointment for X-ray but I was seen within 10 minutes. Technician was very friendly and professional during the X- ray procedure.
If they require you to arrive 30 minutes earlier then your “supposed” appointment for paperwork, they should keep their appointment time with you also… I arrived 30 minutes early and it was seeing 30 minutes late. I don’t like that.
This tower radiology place is the worse to go to they wanted to denied your entrance because you called out and cancel your appointment couple time even trying to explain to supervisor and still got rejected hope they close this place in the future. I been trying to reach you threw email and no response.
got there by 8:08 for my 8:15 appointment and was taken back by 8:20. the open mri machine is way better than a closed one. With my shoulder in as much pain as it was in however, staying still for 40 minutes on a rock hard bed which my …
I was needless to say, uncomfortable with the idea of a mammogram and ultrasound but these people were just wonderful! From Rhonda to all the technicians nurses and receptionist. Everyone treated me in a kind caring way and guided me …
Have been using this site for years. Always have a quick and easy visit. Everyone goes out of their way to answer questions and help your visit be a pleasant one. Highly recommend!
I received one text message reminder for my two appointments … in one text message it said I had an 8:00 am appointment on 9/15/18 . In that same text was a reminder saying On the same morning of 9/15/18 I had a second appointment at …
The staff was nice. Place was clean.
The wait was alright. They have a tv and magazines in the waiting area, which was nice. The procedure went fairly smoothly. No real complaints.pretty good experience over all.
After leaving my doctor’s office, I went to Tower Radiology on Bruce B. Downs as a walk-in for an x-ray. Within 20 minutes of completing the paperwork, I was taken back for an x-ray. I was in and out rather quickly. I will definitely continue to go to Tower Radiology.
The receptionists were very cordial & my registration process was very pleasant. My technologists for my ultrasound & x-ray done at the BBD location were very thorough & thoughtful during both of my exams. I also had a DEXA scan done at the …
Absolutely the worst. Their scheduling department called and set me up an appointment for a four hour test. To do this they obviously had orders from my doctor. I showed up for the test only to be told that the useless staff at this …
I am a repeat client of Tower Radiology and I have never had a negative experience. I choose the Grand Pavillion location due to the proximity to my local area. This location is very nice, has extremely professional staff who make it their mission to provide exemplary customer service and support.
Tower performed a test and never faxed the results to the doctors office. It has been almost 2 weeks now. After several follow up calls, i have been give false assurance that the results will be faxed today. I called again today only to …
First 2 calls for an appointment were dropped while on hold. The appointment was then scheduled for 1.5 weeks out. We were then notified within 3 hours of the appointment that the machine has been broke for several days. When asked why …
I have had numerous interactions at Tower. Each interaction is worse than the previous one. Started out with an average rating and went down from there. I definitely would not recommend Tower to anyone. Focus definitely is not on the …
I was able to easily schedule an appointment at theTower Radiology Center at Grand Pavilion street in Tampa and I was able to get the date and time for a CT Scan and EKG that worked best with my schedule. I arrived at my appointment early …
Excellent in records. Scheduling and being advised of how long a test will take needs improvement. Time response to get results to your Dr or copies to you excellent also. Would not schedule exams anywhere else. Just ask how long and what is involved in each test.
Excellent staff- very nice and professional staff, they also make you feel comfortable when you are getting your tests done. Everything was on time and smooth. I have been to this facility several times over the past few years and I have always had an excellent experience.
I’ve never incountered a problem at any of their locations. There isn’t a long wait before your name is called. The business is always clean. Plus the staff are professional & gets the job done.
No option for canceling an appointment! I had a flat tire the morning of my appointment and couldn’t get a hold of anyone to let them know I wasn’t going to make my scheduled appointment 🥲 …
NEED TO CHANGE ADDRESS ON GOOGLE HAS OLD ADDRESS ON THERE. I WOULD OF GAVE IT 5 STARS BUT CANT. OK BUT WHEN I GOOGLED ADDRESS IT TOOK ME TO 14525 BRUCE B DOWNS AT ONE TIME AND THEN I HAD TO CALL BUT OK. OK UPDATING OK THANK YOU( TOO MAKE ALONG STORY SHORT IT GAVE ME WRONG ADDRESS.
Had some testing done here, not fun tests to have, but they were very courteous and professional. I was telling my kids later about the test, and how I had to drink yucky thick drink and lay on a hard table while they took pictures of my …
I am very claustrophobic and had my MRI with George yesterday. What a star he was. He was so sweet and talked me through everything and asked me what music I would like. He is a great asset to the company.
Made appointment 1 month prior. Appointment was for 04/16/19 @ 0830. Was called by office on 04/15/19 and asked to arrive at 0730. Arrived promptly at 0730 at Bruce b. Downs location for open MRI due to severe claustrophobia. Was told …
Went to 3069 Grand Pavillion Dr. Tampa facility 09/05/19 to have an EKG done for a upcoming surgery. Was told this facility wouldn’t be doing EKG”s until after 14th of the month. I had called on last week asking questions and not one person …
Receptionist was very friendly and I was seated hardly any time at all when I was called back fir my x-rays to be taken. The technologist was great and I was in snd out within 20 minutes of arriving
I am extremely terrified of needles I actually get panic attacks thinking about getting one. And I had to have a CT scan with contrast meaning that I had to have an IV put in. The tech that I had his name was Matt and he could not have been …
10/14/20
Today I called to Bruce B Downs location to inquire about the prep for a scheduled CT scan I have scheduled there. The gentleman that took my call was very …
Address was a little confusing because the address reads Bruce B Downs but the building faces the street on Grand Pavilion, the street right off of Bruce B. Downs. For me the visit was without any delays or long wait periods. The …
If you are claustrophobic, come an hour early. They took good care of me, even helped with the paperwork. Mostly female staff were very nice, soothing away my anxiety. Medical testing can be scary; jerky people make it worse, kind people …
While the site isn’t a walk-in facility the staff is more than willing to accommodate you to a scheduled date closest to what you want. Although it’s listed as a breast center it takes in requests for all ultrasound procedures.
After waiting on hold required to listen to a long recording about new locations and equipment, the agents I was routed to could not here me. This happened twice and I confirmed there was nothing wrong with my phone. This is very …
I would say that my visit to Tower Radiology on Grand Pavilion Drive was handled efficiently and effectively. I was amazed at the short wait time I had before the scheduled MRI. I believe I was in and out of the facility in about 30 …
Note: This review is by Virginia Street.
Employees & facility rate a 5+. Everyone was professional & courteous, making you feel at ease. Jo Ann, at front desk, was most helpful, making the extra effort to make sure everything is in order. She does an excellent job, and enjoys helping you.
I’m not a fan of MRI’s what so ever. The open MRI machine and the technician was such a relief. The technician made me feel as comfortable as possible. Great bed side manner.
From the front desk to the 2 beautiful ladies who did my x-rays and the GI track x-rays. They were gentle and very knowledgeable. They treated me like a queen. I laughed and felt at home.
I had to get a myelogram here and I was terrified. I’ve had one before and it was extremely painful. I got there and they were very attentive and thorough. They were much more empathetic than the USF radiology. They worked with my body. I …
I personally rate this radiology center a 10… the staff was professional and service from the front desk and beyond with a smile. The tech that preform my MRI / MRA knew that i was claustrophobic, Never was I able to stay in the MRI …
Tower booked my test immediately upon my calling them. When I got there? I was greeted warmly by the desk and sent to give my information. I didn’t even wait five minutes until I was called back for the test. Five minutes after that? I was …
Very disappointed with Tower at Grand Pavilion Dr! I had an appointment today for a 9:00 am test. I was told to arrive at 8:30, which I did. I said good morning. I was barely greeted. There was no friendly face at that front desk. I left my …
This is one of the most professional and efficient ran centers I’ve ever been too. The staff was amazing and Mr Maru was very thorough with his explanations , and answered every question that I had. I would recommend them to anyone
Ia so frustrated sitting here waiting for my daughters appointment. We got here early that’s on me, but we are 1 hr passed out appointment time. The scheduler put in our records that my daughter was claustrophobic and that messed up our schedule because of thr type of machine needed. UGH!!! I WILL NOT COME BACK HERE AGAIN!!!
Love this place! The staff is great. They work with you and your insurance seamlessly. They’re friendly, accomodating and empathetic, always thinking of the patients comfort or needs to the best of their ability. I have been going to this …
Not an easy place to find and handicap parking is minimal for the building and the amount of people who use this facility. As a medical facility this place could definitely use some deep cleaning and updating of its entire facility. Dark, …
I wish there was a category for NEGATIVE Stars. I definitely would have given -5. I had my MRI done back in Feb 2021 at the Bruce B Downs Tampa Location. I have been trying to have my MRI redone by Tower for past several weeks now …
I normally go to Wesley Chapel and they are quick and nice. Here, over 30 minutes after my appointment and no one is in the waiting area. The staff is busy talking to each other that they don’t even talk to you. I am never going back to this location. Oh yeah I’m still waiting too.
My most recent experience at this location was terrible. My first appointment was cancelled due to the machine breaking down. I understand things happen. They rescheduled me for 2 weeks out. I was supposed to have two MRIs done. I found out …
Went here for an open MRI. Amazing experience. I get claustrophobic and the open MRI was 100% better. The techs and ladies that checked me in at the desk were all awesome. I would definitely recommend this facility.
I was there for an ultrasound this week. The staff was friendly, professional and efficient. I was actually taken a few minutes before my appointment time, was notified by text that I was next and was in and out in minutes. Great experience!
It took me a month to get a appointment for an echocardiogram due to limited availability. The week before it was to happen I got a call they had to cancel due to the installation of a new machine. They could only offer appointments at a …
With some past negative experiences at the Tower Radiology center located in Wesley Chapel, I was extremely reluctant to ever go to another location. After today, I’m so glad to have given the Tampa Tower Radiology a chance. Out of all …
Even though I didn’t get an email or text with the forms, I went online myself, got the forms, filled them out, took them in & once I was registered, I sat down. Within minutes, I received a text telling me to make my way to the lobby, as …
I’ve had multiple imaging studies done here and they are by far the best in the area. They really know what they’re doing. John Paul is the best MRI tech I’ve ever had. He’s so personable, thorough, and kind. Thank you JP and Tower radiology!
I’ve had 2 MRI’S, 2 Ultrasounds and 2 CT Scans. The whole staff from beginning to end have always been very helpful and informative, from scheduling to personnel involving all the services I’ve needed performed. There’s never been a long …
I am claustrophobic along with panic attacks. Was able to complete my cervical MRI after a few melt downs. The techs were all so patient and kind to me. Because of their calm non judgmental manner I did it. Woot Woot lol!!!! Such a relief.
Today I went in for imaging at the Grand Pavillion location in Tampa. From start to finish my experience was Amazing!! I was literally In an out in no time. George was the Best Ever!!! I was very afraid going in and wanted to quit so many …
This is my second appountment in the past 30 days. My first sppointment I waited 40 minutes and the waiting area was quite busy. Today there were only 3 people in the waiting area and SO FAR I have been waiting 45 minutes. Upon inquiry I …
Christina the nurse/ technician at the Grand Pavilion location was very friendly, professional and efficient. Christina was very thorough with her explanation to me how the Nuclear Medicine test was going to be performed and how long it …
The front staff are very efficient, but if you are claustrophobic and need an MRI – they will ignore the request and try to force you into the small MRIs first. Very unprofessional response to known issues, extending 30 minute visits into hours. Will find more caring imaging centers next time.
First, the texts and emails you receive don’t show the address, so it takes a while to find out where your appointment is. The page for online registration does not work. When you get there, it’s dark and dirty, and no electronic …
From appointment scheduling, since there was urgency to my test, to receptionist, it was very good service provided. The Nuclear Medicine test was provided by Dan who treated me with great compassion & care during the 1 hr testing, he …
The Technician that did my Ultrasound & Sonogram was very nice and explained the procedure. I always make my appointments at the Pavillion because the staff is always nice. Thank you.
The girls (mainly the young one with long straight-ish hair) at the front desk act like you’re bothering them. Not pleasant at all and let’s face it …most of us coming there are already dealing with stuff , it’s the reason we’re there, so …
I had an open MRI on July 22nd on my lower back. I have a followup with the surgeon, and some of the images are blurry. Why wouldn’t the radiologists not check the images before burning them on disk??? Now, I have to get another MRI. …
The staff was very nice and welcoming at the front desk. My Tech JP was really amazing I’m a breastfeeding mom who had already put this test off because I was nervous about being able to feed. JP did everything right, he went above and …
My first time at this place was great. As soon as I walked in, I felt welcomed and taken care of. The staff was very professional and made me feel stress-free. I loved the positive energy I was receiving throughout. These people made the …
Don’t even have an experience because they don’t answer their phone. Spent an hour on the line today and yesterday with no pick up. It takes 2 mins to make an appointment so I’m not sure how this makes sense.
Tower Radiology has been IMPOSSIBLE to get someone on the phone. I scheduled a test for my daughter almost a month ago. The nurse called me two days prior to the test to cancel her appointment due to a “technician shortage”. I have spent …
Tower changed my appt, I always show up early for paper work. I have been patiently waiting almost an hour past my appointment time.
A tech called my name when I was in the ladies room (less than 5 minutes), he …
Had an appointment a week ago get to appointment. They tell me machine broken. Which no one called to tell me so that was a blank trip so I Had to reschedule. So I’m here today keep in mind my appointment is at 1pm I arrived at 1245 and I’m …
Very friendly & professional personnel.
The wait is sort of long after your scheduled appointment time. The other clients can be rude with their cell phones playing games with the sound full blast. …
called on 2 different occasions. Both times they kept me on hold for more than 20 min. It looks like they do not care about providing service in a timely fashion. When the scheduling gets backed up, the 3-piece suite guys should get on the …
Well this is happening right now. My appointment for an MRI was at 4:15pm it is now 6:30pm and I can’t get anyone to tell me when I will be going back. Even before today I had to wait on hold for over 40 minutes to get an MRI scheduled. I …
Nice, clean facility with friendly staff. Wait time was minimal and the care during my procedure was exceptional. I needed a bone scan requiring a nuclear injection 3 hours prior to the scanning procedure. The medical staff was very …
I had a great experience today going to TGH imaging powered by tower. The facility was very clean. The staff were very nice and professional. It was a very welcoming environment. And even though they were behind on schedule, I was seen five …
(Translated by Google) They treated me very well, very professional, they love their work. Everything clean and organized. …
Trying to SCHEDULE A APPOINTMENT NO ONE NEVER PICKS UP THE PHONE BEEN ON THE PHONE FOR 3 HRS NO ONE HAS ANSWERED.ITS AN ULTRASOUND WHERE U NEED TO SCHEDULE
Outstanding
I was in and out
Beautiful.
Bad service
Stress free
good
Good experience
Very best!
good
Outstanding service
Great
Very professional 👏 …
Great service
Friiendly and competent
They are the best
Staff was excellent!!!
This place is super slow!
Excellent service.
Great customer service
Great staff!
Good
Very friendly staff
Will keep going here
Attentive staff and fast service
They know their work.
Timely response to all my needs
So helpful and Nice 👌👍 …
Good service
Friendly staff, clean facility.
Quick and efficient. Friendly staff.
Nice facility. Very crowded.
Excellent place, very friendly and helpful staff
My entire visit was excellent
Radiologist (Cindy) was excellent, very caring.
Very good staff and excellent facility
Everyone there was so helpful, very understanding.
Excellent, efficient,rapid,friendly personnel.
Radiologist was very patient and
Pleasant.
Excellent service, friendly and professional.
was a great experience, everybody was professional
The staff was very professional and polite.
Great location. Excellent staff.
Awesome!! Clean!! Friendly and very courteous staff!
Friendly staff, not a long wait.
Excellent staff, very professional, patient and caring.
Tower is always the best place for xray needs.
THE I.V ROOM WAS NOT CLEAN
Very satisfied with care provided by Tower Radiology.
Everyone has always been great and easy to work with!
Entire staff very friendly and professional.
Great experience, Caring and compassionate staff
Excellent staff and cardiologist. Courteous and professional.
Would recommend this facility. Excellent service!
Fast and Friendly
Was treated with respect and got in and out quickly.
Excellent service with minimal wait time.
I was a walk-in. I was treated with respect and seen timely.
I love this place the staff is always friendly and very helpful
Very fast moving friendly and clean excellent staff
Very Nice and Professional Staff , Easy in and easy out….
Friendly staff! Very punctual.
ALWAYS CLEAN, FAST AND RELIABLE
STAFF IS FRIENDLY AND KNOWLEDGE
The people were very friendly and made everything go so smoothly!
Great staff, and a great experience always starts with the staff. Only sorry they quit taking Amerigroup.
Very caring.
The staff was great
Staff exceptional; however, we are still awaiting the results.
this center is a life savoir,best people,best costumer service ,i love it
Great place for all of your imaging needs. They are great place to get help, answers and courteous service.
Proceedure was quick and techs were very savvy and pleasantly informative. I would highly recommend them.
Always pleased with service received at the Bruce B Downs location.
The staff and service provided here is exceptional. Always a pleasure.
Have used Tower Radiology several times. Always receive courteous, prompt service.
Great experience. The Nuclear Technician Alicia was patient, helpfull, and informative.
The Tech was Professional, Polite & Caring. His name was Charles Rodriguez.
Excellent staff and techs!! Very accomodating, knowledgeable and efficient. I highly recommend this center.
I walked in without an appointment, the scheduled my promptly, the session went smoothly
This place was so easy. Quick and pleasant staff. It worked like a greased wheel.
The best. I just happened to show early and they actually took me in early. That is just unheard of in the medical field….. thanks!
New Port Richey office was great. Fix your survey please.
Great Customer Service and friendly staffs that work there. Quality of professionalism is superb.
This place is the best. Most professional atmosphere and kind hearted people you will ever come in contact with!!!
The staff is always friendly. I never wait long to be seen.
I received fast and courteous service. I’ve used them on several occasions and would recommend them highly.
the service here is excellent. they screen everyone for covid19 and mask is required.
It says they’re open on Saturdays but they won’t answer a phone call
It could use some sprucing up. Service was good though. It just feels old and tired.
Great service from both reception and technicians, easy to find location. Would definitely recommend.
It was a very pleasant experience and I would recommend it to anyone who wants to go.
excellent service from staff and very short wait time I would recommend Tower for any type Radiology testing needs
Friendly staff, met all expectations
Service was quick as well as the check in. Clean inside and wonderful staff.
We do our best to provide the best customer service and help people with their radiology necessities .
love the people who do the testing and how safe you feel there with covid going around.
Everyone was very professional and courteous. They went out of their way to ensure my comfort.
Literally what is the point of arriving early and completing all of the paperwork ahead of time just to still be waiting forever …
I did not have to wait and they were very professional.
Excellent experience, always on point. Very organized and professional.
Not only was I treated very professionally, others were as well that I witnessed. Highly recommend this facility.
The staff at the Bruce B. Downs Tower Radiology has always been helpful and provided me with the number of MRIs copies I needed w/o hesitation. They’re location is also very close to where I live.:)
Horrible experience. Staff failed miserably scheduling, getting insurance authorization, and coordinating with patient. Use another imaging provider.
Both of my visits to Tower Radiology were good and there wasn’t a long wait either.
Clean,efficient and professionally run facility.Front desk staff and radiology tech were kind and thorough while performing their jobs.Thank you.
I am in a wheelchair and found it incredibly weird that a medical building doesn’t have a power door for people who are disabled which is most of their clients.
Great staff. You’ll have to wait some to get great professional service.
We’re timely and quick service was great next appointment is tomorrow. Expectations high.
With an appointment it was a quick in and out. I didn’t even have time to sit down in the waiting area – just went straight back!
The wait here is stupid. Why do they even schedule appointments if you just sit and wait forever to even be seen? If I could give them 0 stars I would.
Proficient, efficient, courteous and timely. Good experience at this facility. The personnel is very friendly.
I have been here a servals time since 2018 today I have really have to say the new receptionist she is GREAT ,FAST ,AND VERY PROFESSIONAL WITH ALL THE CLIENT !!! Two thumbs up 👍 …
THE STAFF WAS VERY PROFESSIONAL, KNOWLEDGEABLE, FRIENDLY AND REMEMBER THEY ARE THERE TO DO THEIR JOBS YELLING AND USING PROFANITY TOWARDS THE STAFF WILL NOT SPEED UP THE PROCESS. THEIR’S ALWAYS A BEVERLY OR BOB CAUSING A SCENE.
Great service; caring efficient staff. Seen at or very close to set appointment time
Very professional. Not many people waiting for their appointments. Nice AC.
Even though I had to come back for a second visit because I was too large to get in the first machine my experience was still great both times and they were able to get me back in quickly
Very polite, and professional and helpful! Will always book here before any where else! Especially FMC
great service. clean and staff is kind.
Great people and service. I showed up early because I wanted to avoid the morning traffic and they were able to fit me in. Thank you.
I went in for a mammogram and the staff treat you great the place is clean and they always smiling from the front desk to the back…would recommend any time.
Staff is very friendly and professional. Didn’t have to wait to long for my walk-in x-ray.
Excellent facility. THANKS!
They do the test but they never fax them to the doctors office. I always have to call them and my script has the doctots name and everthing on it. It sucks waiting to schedule surgery and doctor didn’t have results
Nice and clean inside, all the employees displayed good customer service skills; also the service was fast and effective.
Great place to get your ultrasounds and xray’s done. The staff their actually WANT to be there, and that makes for an enjoyable experience.
The staff was friendly. For a walk in I was seen pretty quick. Came around 5pm, got done with everything within thirty minutes.
I received same day appointment and was able to be seen with professional service and ease. Thanks to a great staff.
Everyone here was SOO friendly and nice. I also didnt have to wait they were quite efficient. Everyone was so helpful. I loved this place and highly recommend.
Terrible service, never on tine… what have to have an appt ? So bada service 3 times here same thing
I Love going to the Town on Bruce b down the staff are friendly It doesn’t not take long to be call in for your exams.
I had to be sedated for an.MRI and they were wonderful. Bob was patient with me and all of my issues.
Everything went smoothly, all staff members were friendly, all info was clear, and location was clean.
Did not have to wait long, once I arrived I sat down for a moment and then they called me in to receive the ultrasound. Fast service.
Even with me being a new patient here and filling out paperwork my appointment was at 10 and I believe I was out by 10:35 tops the atmosphere was very relaxed the sitting area was very well kept and clean the bathroom was very very clean …
I scheduled he service need it in time for my pre opclerance. I was well attended with a kind touch!
The staff was knowledgeable and friendly. My wait time was not long at all. My Technologist appeared very concerned about my well-being during my testing
The girl who took my temperature once I entered was so courteous and relatable..the place was so clean
Great service. My Ultrasound Tech was wonderful unfortunately I can not remember her name but She was very sweet and made me very comfortable. My experience was perfect the entire time ☺️
I didn’t have an appointment with them but I was with somebody who did if I could give zero stars then I would because I WILL NEVER go here for anything first of all these people mainly the ladies in the front are very unorganized they lose …
My experience was the best ever, the people were very helpful.
I have waited month after month to receive my bill. I still have not received my bill and it has been 4 months. Every time I call I don’t receive an answer as to why.
I was quite pleased with Tower Radiology. They take you by appointment and in a timely manner. The team made me feel comfortable and explained mri procedure. Will return again.
Excellent service. No appointment for X-ray but I was seen within 10 minutes. Technician was very friendly and professional during the X- ray procedure.
Always great service and a great staff. Patient portal to get final report is really bad and terrible to navigate. They seriously need to change that.
If they require you to arrive 30 minutes earlier then your “supposed” appointment for paperwork, they should keep their appointment time with you also… I arrived 30 minutes early and it was seeing 30 minutes late. I don’t like that.
This tower radiology place is the worse to go to they wanted to denied your entrance because you called out and cancel your appointment couple time even trying to explain to supervisor and still got rejected hope they close this place in the future. I been trying to reach you threw email and no response.
got there by 8:08 for my 8:15 appointment and was taken back by 8:20. the open mri machine is way better than a closed one. With my shoulder in as much pain as it was in however, staying still for 40 minutes on a rock hard bed which my …
I was needless to say, uncomfortable with the idea of a mammogram and ultrasound but these people were just wonderful! From Rhonda to all the technicians nurses and receptionist. Everyone treated me in a kind caring way and guided me …
Have been using this site for years. Always have a quick and easy visit. Everyone goes out of their way to answer questions and help your visit be a pleasant one. Highly recommend!
I received one text message reminder for my two appointments … in one text message it said I had an 8:00 am appointment on 9/15/18 . In that same text was a reminder saying On the same morning of 9/15/18 I had a second appointment at …
The staff was nice. Place was clean.
The wait was alright. They have a tv and magazines in the waiting area, which was nice. The procedure went fairly smoothly. No real complaints.pretty good experience over all.
Always nice clean fasts service
After leaving my doctor’s office, I went to Tower Radiology on Bruce B. Downs as a walk-in for an x-ray. Within 20 minutes of completing the paperwork, I was taken back for an x-ray. I was in and out rather quickly. I will definitely continue to go to Tower Radiology.
Absolutely horrible they refuse to answer phone. Very unprofessional I hate this place
The receptionists were very cordial & my registration process was very pleasant. My technologists for my ultrasound & x-ray done at the BBD location were very thorough & thoughtful during both of my exams. I also had a DEXA scan done at the …
Absolutely the worst. Their scheduling department called and set me up an appointment for a four hour test. To do this they obviously had orders from my doctor. I showed up for the test only to be told that the useless staff at this …
I am a repeat client of Tower Radiology and I have never had a negative experience. I choose the Grand Pavillion location due to the proximity to my local area. This location is very nice, has extremely professional staff who make it their mission to provide exemplary customer service and support.
Tower performed a test and never faxed the results to the doctors office. It has been almost 2 weeks now. After several follow up calls, i have been give false assurance that the results will be faxed today. I called again today only to …
First 2 calls for an appointment were dropped while on hold. The appointment was then scheduled for 1.5 weeks out. We were then notified within 3 hours of the appointment that the machine has been broke for several days. When asked why …
I have had numerous interactions at Tower. Each interaction is worse than the previous one. Started out with an average rating and went down from there. I definitely would not recommend Tower to anyone. Focus definitely is not on the …
I was able to easily schedule an appointment at theTower Radiology Center at Grand Pavilion street in Tampa and I was able to get the date and time for a CT Scan and EKG that worked best with my schedule. I arrived at my appointment early …
Excellent in records. Scheduling and being advised of how long a test will take needs improvement. Time response to get results to your Dr or copies to you excellent also. Would not schedule exams anywhere else. Just ask how long and what is involved in each test.
These folks are true professionals. Amy was so kind and understanding. I am so grateful.
Excellent staff- very nice and professional staff, they also make you feel comfortable when you are getting your tests done. Everything was on time and smooth. I have been to this facility several times over the past few years and I have always had an excellent experience.
I’ve never incountered a problem at any of their locations. There isn’t a long wait before your name is called. The business is always clean. Plus the staff are professional & gets the job done.
No option for canceling an appointment! I had a flat tire the morning of my appointment and couldn’t get a hold of anyone to let them know I wasn’t going to make my scheduled appointment 🥲 …
Everything went like clockwork. On time for scheduled appointment. All employees were friendly and helpful. Very clean facility in the areas I was in.
NEED TO CHANGE ADDRESS ON GOOGLE HAS OLD ADDRESS ON THERE. I WOULD OF GAVE IT 5 STARS BUT CANT. OK BUT WHEN I GOOGLED ADDRESS IT TOOK ME TO 14525 BRUCE B DOWNS AT ONE TIME AND THEN I HAD TO CALL BUT OK. OK UPDATING OK THANK YOU( TOO MAKE ALONG STORY SHORT IT GAVE ME WRONG ADDRESS.
Had some testing done here, not fun tests to have, but they were very courteous and professional. I was telling my kids later about the test, and how I had to drink yucky thick drink and lay on a hard table while they took pictures of my …
I am very claustrophobic and had my MRI with George yesterday. What a star he was. He was so sweet and talked me through everything and asked me what music I would like. He is a great asset to the company.
Made appointment 1 month prior. Appointment was for 04/16/19 @ 0830. Was called by office on 04/15/19 and asked to arrive at 0730. Arrived promptly at 0730 at Bruce b. Downs location for open MRI due to severe claustrophobia. Was told …
Excellent customer service and expedient care with compassion!
Went to 3069 Grand Pavillion Dr. Tampa facility 09/05/19 to have an EKG done for a upcoming surgery. Was told this facility wouldn’t be doing EKG”s until after 14th of the month. I had called on last week asking questions and not one person …
Receptionist was very friendly and I was seated hardly any time at all when I was called back fir my x-rays to be taken. The technologist was great and I was in snd out within 20 minutes of arriving
I am extremely terrified of needles I actually get panic attacks thinking about getting one. And I had to have a CT scan with contrast meaning that I had to have an IV put in. The tech that I had his name was Matt and he could not have been …
10/14/20
Today I called to Bruce B Downs location to inquire about the prep for a scheduled CT scan I have scheduled there. The gentleman that took my call was very …
Address was a little confusing because the address reads Bruce B Downs but the building faces the street on Grand Pavilion, the street right off of Bruce B. Downs. For me the visit was without any delays or long wait periods. The …
If you are claustrophobic, come an hour early. They took good care of me, even helped with the paperwork. Mostly female staff were very nice, soothing away my anxiety. Medical testing can be scary; jerky people make it worse, kind people …
While the site isn’t a walk-in facility the staff is more than willing to accommodate you to a scheduled date closest to what you want. Although it’s listed as a breast center it takes in requests for all ultrasound procedures.
After waiting on hold required to listen to a long recording about new locations and equipment, the agents I was routed to could not here me. This happened twice and I confirmed there was nothing wrong with my phone. This is very …
Takes forever to answer the phone everytime I try and make appointment
I would say that my visit to Tower Radiology on Grand Pavilion Drive was handled efficiently and effectively. I was amazed at the short wait time I had before the scheduled MRI. I believe I was in and out of the facility in about 30 …
A very positive experience. Friendly staff.
Note: This review is by Virginia Street.
Employees & facility rate a 5+. Everyone was professional & courteous, making you feel at ease. Jo Ann, at front desk, was most helpful, making the extra effort to make sure everything is in order. She does an excellent job, and enjoys helping you.
excelllent service and very clean spaces,,treated very well by staff and technicians. I highly recomend Tower
Here for a mri. Been sitting in the lobby for over an hour on a Saturday. Now they just took someone back for a mri that got here an hour after I did
I’m not a fan of MRI’s what so ever. The open MRI machine and the technician was such a relief. The technician made me feel as comfortable as possible. Great bed side manner.
It is so absurd that appointments cannot be made in person, you have to call to make an appointment, but you cannot do it in person
From the front desk to the 2 beautiful ladies who did my x-rays and the GI track x-rays. They were gentle and very knowledgeable. They treated me like a queen. I laughed and felt at home.
I had to get a myelogram here and I was terrified. I’ve had one before and it was extremely painful. I got there and they were very attentive and thorough. They were much more empathetic than the USF radiology. They worked with my body. I …
I personally rate this radiology center a 10… the staff was professional and service from the front desk and beyond with a smile. The tech that preform my MRI / MRA knew that i was claustrophobic, Never was I able to stay in the MRI …
Tower booked my test immediately upon my calling them. When I got there? I was greeted warmly by the desk and sent to give my information. I didn’t even wait five minutes until I was called back for the test. Five minutes after that? I was …
Very disappointed with Tower at Grand Pavilion Dr! I had an appointment today for a 9:00 am test. I was told to arrive at 8:30, which I did. I said good morning. I was barely greeted. There was no friendly face at that front desk. I left my …
This is one of the most professional and efficient ran centers I’ve ever been too. The staff was amazing and Mr Maru was very thorough with his explanations , and answered every question that I had. I would recommend them to anyone
Ia so frustrated sitting here waiting for my daughters appointment. We got here early that’s on me, but we are 1 hr passed out appointment time. The scheduler put in our records that my daughter was claustrophobic and that messed up our schedule because of thr type of machine needed. UGH!!! I WILL NOT COME BACK HERE AGAIN!!!
Love this place! The staff is great. They work with you and your insurance seamlessly. They’re friendly, accomodating and empathetic, always thinking of the patients comfort or needs to the best of their ability. I have been going to this …
Not an easy place to find and handicap parking is minimal for the building and the amount of people who use this facility. As a medical facility this place could definitely use some deep cleaning and updating of its entire facility. Dark, …
I wish there was a category for NEGATIVE Stars. I definitely would have given -5. I had my MRI done back in Feb 2021 at the Bruce B Downs Tampa Location. I have been trying to have my MRI redone by Tower for past several weeks now …
I normally go to Wesley Chapel and they are quick and nice. Here, over 30 minutes after my appointment and no one is in the waiting area. The staff is busy talking to each other that they don’t even talk to you. I am never going back to this location. Oh yeah I’m still waiting too.
My most recent experience at this location was terrible. My first appointment was cancelled due to the machine breaking down. I understand things happen. They rescheduled me for 2 weeks out. I was supposed to have two MRIs done. I found out …
Went here for an open MRI. Amazing experience. I get claustrophobic and the open MRI was 100% better. The techs and ladies that checked me in at the desk were all awesome. I would definitely recommend this facility.
I was there for an ultrasound this week. The staff was friendly, professional and efficient. I was actually taken a few minutes before my appointment time, was notified by text that I was next and was in and out in minutes. Great experience!
It took me a month to get a appointment for an echocardiogram due to limited availability. The week before it was to happen I got a call they had to cancel due to the installation of a new machine. They could only offer appointments at a …
With some past negative experiences at the Tower Radiology center located in Wesley Chapel, I was extremely reluctant to ever go to another location. After today, I’m so glad to have given the Tampa Tower Radiology a chance. Out of all …
Even though I didn’t get an email or text with the forms, I went online myself, got the forms, filled them out, took them in & once I was registered, I sat down. Within minutes, I received a text telling me to make my way to the lobby, as …
I’ve had multiple imaging studies done here and they are by far the best in the area. They really know what they’re doing. John Paul is the best MRI tech I’ve ever had. He’s so personable, thorough, and kind. Thank you JP and Tower radiology!
This place is a joke. Unpleasant staff and unempathetic patient care. Get an ultrasound somewhere else.
Amanda at the front desk understands how to deliver great customer service!
I’ve had 2 MRI’S, 2 Ultrasounds and 2 CT Scans. The whole staff from beginning to end have always been very helpful and informative, from scheduling to personnel involving all the services I’ve needed performed. There’s never been a long …
I am claustrophobic along with panic attacks. Was able to complete my cervical MRI after a few melt downs. The techs were all so patient and kind to me. Because of their calm non judgmental manner I did it. Woot Woot lol!!!! Such a relief.
Today I went in for imaging at the Grand Pavillion location in Tampa. From start to finish my experience was Amazing!! I was literally In an out in no time. George was the Best Ever!!! I was very afraid going in and wanted to quit so many …
This is my second appountment in the past 30 days. My first sppointment I waited 40 minutes and the waiting area was quite busy. Today there were only 3 people in the waiting area and SO FAR I have been waiting 45 minutes. Upon inquiry I …
Christina the nurse/ technician at the Grand Pavilion location was very friendly, professional and efficient. Christina was very thorough with her explanation to me how the Nuclear Medicine test was going to be performed and how long it …
The front staff are very efficient, but if you are claustrophobic and need an MRI – they will ignore the request and try to force you into the small MRIs first. Very unprofessional response to known issues, extending 30 minute visits into hours. Will find more caring imaging centers next time.
First, the texts and emails you receive don’t show the address, so it takes a while to find out where your appointment is. The page for online registration does not work. When you get there, it’s dark and dirty, and no electronic …
The nicest place with the most helping career minded employees! This place is awesome, hands down!
From appointment scheduling, since there was urgency to my test, to receptionist, it was very good service provided. The Nuclear Medicine test was provided by Dan who treated me with great compassion & care during the 1 hr testing, he …
Fast friendly service. I got the feeling that the staff really cares. In all, a very pleasant experience.
I’ve been here several times, and every employee I’ve met has been friendly and professional. …
The Technician that did my Ultrasound & Sonogram was very nice and explained the procedure. I always make my appointments at the Pavillion because the staff is always nice. Thank you.
The girls (mainly the young one with long straight-ish hair) at the front desk act like you’re bothering them. Not pleasant at all and let’s face it …most of us coming there are already dealing with stuff , it’s the reason we’re there, so …
I had an open MRI on July 22nd on my lower back. I have a followup with the surgeon, and some of the images are blurry. Why wouldn’t the radiologists not check the images before burning them on disk??? Now, I have to get another MRI. …
The staff was very nice and welcoming at the front desk. My Tech JP was really amazing I’m a breastfeeding mom who had already put this test off because I was nervous about being able to feed. JP did everything right, he went above and …
My first time at this place was great. As soon as I walked in, I felt welcomed and taken care of. The staff was very professional and made me feel stress-free. I loved the positive energy I was receiving throughout. These people made the …
Don’t even have an experience because they don’t answer their phone. Spent an hour on the line today and yesterday with no pick up. It takes 2 mins to make an appointment so I’m not sure how this makes sense.
It should be 0 stars not 1 ..
First thing they called me at last minutes to inform me that my appointment is pending because the insurance! …
Tower Radiology has been IMPOSSIBLE to get someone on the phone. I scheduled a test for my daughter almost a month ago. The nurse called me two days prior to the test to cancel her appointment due to a “technician shortage”. I have spent …
Tower changed my appt, I always show up early for paper work. I have been patiently waiting almost an hour past my appointment time.
A tech called my name when I was in the ladies room (less than 5 minutes), he …
Had an appointment a week ago get to appointment. They tell me machine broken. Which no one called to tell me so that was a blank trip so I Had to reschedule. So I’m here today keep in mind my appointment is at 1pm I arrived at 1245 and I’m …
Very friendly & professional personnel.
The wait is sort of long after your scheduled appointment time. The other clients can be rude with their cell phones playing games with the sound full blast. …
called on 2 different occasions. Both times they kept me on hold for more than 20 min. It looks like they do not care about providing service in a timely fashion. When the scheduling gets backed up, the 3-piece suite guys should get on the …
Well this is happening right now. My appointment for an MRI was at 4:15pm it is now 6:30pm and I can’t get anyone to tell me when I will be going back. Even before today I had to wait on hold for over 40 minutes to get an MRI scheduled. I …
Nice, clean facility with friendly staff. Wait time was minimal and the care during my procedure was exceptional. I needed a bone scan requiring a nuclear injection 3 hours prior to the scanning procedure. The medical staff was very …
I had a great experience today going to TGH imaging powered by tower. The facility was very clean. The staff were very nice and professional. It was a very welcoming environment. And even though they were behind on schedule, I was seen five …