Western Drug, a leading provider of home medical equipment and supplies in Southern California, offers excellent service and high-quality HME … See more
Read More| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 8AM to 5PM |
3604 San Fernando Rd, Glendale, CA 91204
(Translated by Google) the worst pharmacy
(Original)
La peor farmacia
(Translated by Google) THE WORST SERVICE OF THIS STAFF TERRIBLE THE SERVICE
(Original) …
(Translated by Google) Very bad service I have been requesting some diapers and catheters for almost two months and I don’t speak anything they answer English I ask them, they speak Spanish they transfer me where they don’t even answer …
Danny and Fernando were very kind and took time to explain the equipment they brought to my home. They also cleaned up afterwards, and was fast. Thanks so much guys!
We been trying to reach them since November for diapers for my disabled son and we keep getting sent to voicemail. No one calls back. Not sure what changed because they used to have good service.
Great customer service. Had to refill an order, but my Rx was expired. Arianna went out of her way to call my provider, and get the order refilled for me. She’s super sweet and went above and beyond!
I never write reviews but i think i should for this place. They never answer the phone! I need crutches for before my surgery and they never answer. I have left messages with my phone number so that they can call back and nothing. Very unprofessional
Trash establishment
People dosent answer
Rude customer service!
hung up on me thre times 🙁
Unreliability and super rude employees.
Super friendly and knowledgeable staff. Totally recommend.
look for yourself pictures don’t lie
Rude customer service.
Rude customer service.
Unorganized,late delivery of supplys …if i had a choice to give a zero star i would.
Van number 148 driver was really rude did not leave the stuff got mad when I started recording all bad
They transfer you to an answering machine that I assume they just delete rather than listen to.
Never got my son’s pediasure, called multiple times, left numerous messages and never got a call back .
Unbelievably bad customer service. I don’t know how they are still operating.
Aaron S. gave me great customer service! The entire staff was friendly and patient. Very happy with my experience
Bad to no customer service. Hope others have better luck. No interest shown to customer.
Worst company ever
, they even don’t answer their phon
good luck trying to speak to a person who can help you with your medical supplies needs.
Worst place ever I have days trying to get a hold on samathan for my son nubilizar everytime they transfer me to her it’s a machine. The receptionist answer the phone like she doesn’t want to talk to anyone. This place is so unprofessional
very poor customer service, we called >20x to follow up on a supply for pt, always gets answered by a voicemail, when you finally speak to a rep she still forwarded the call to a voicemail, this is not the first time this happened.
This place is really terrible patience could die and they care less their services are the worst you always have to be on top of them because they never do their jobs right. always problems please don’t waste your time coming here.
The worst service. No one available to answer phones. Always have to leave a message and wait for days to get a call back. Supplies seldom arrive on time. And billing is at least one year behind.
ONE STAR?? no please i need NO STAR!!! unprofessional, they pass the phone from one to another, my 90 year old grandmas wheelchair was picked up, because of THEIRS error!!!!
I order 23 gauge x 11/2 needle only the picture showed needles only I got the ten surgeons with 23 gauge not show at just the needles like photo. I will not order from the company again
Worst place ever. They filled Dr. RX wrong! gave me wrong mask. Called to get it corrected they argued with me. Delivery was missing items. Always have to leave a message. Don’t give them a cent of your money. They stink.
l went there trying to buy a hospital bed and a wheelchair and the Amazon van was blowing the ramp then my dad was not able to access because the truck was blocking the ramp and l ask the driver move his truck then a woman employee all …
worse customer service ever!!!! I wish don’t have to deal with them unfortunately my daughter needs the supplies that they provide 😕 …
It can be difficult to get in contact with someone but if you get a direct line of a rep then your service improves significantly. Ask for names and extensions and dont settle for call the customer service and someone will answer.
Horrible place to order your Suplements, they will send you the wrong Suplements if they don’t have the ones in the prescription , don’t waste your money or your time with this company, people working there is useless specially victor who …
If your doctor referrals you to this place don’t waste your time tell your doctor to re referral somewhere else. They are not helpful the only thing your gonna end up talking to is an answering machine that no ones gonna call back and help you.
I have tried to give this business the benefit of the doubt but they consistently have the worse customer service. I will be taking my business elsewhere. I have a special needs daughter that need supplies regularly and they just don’t care about the customer. Don’t even bother with them.
I AM REALLY UPSET WITH THESE LADIES THAT ANSWER THE PHONE WITH SO MUCH ANGER ATTITUDE .LEAVE YOUR PROBLEMS AT HOME .YOU KNOW HIW MANY TIMES I HAVE CALLED AND TRSNSFER ME AROUND AND AROUND IN A FVKN CIR LE.COME ON PEOPLE ACT RIGHT AND BE …
I don’t understand how these people don’t have the knowledge to know what they’re doing I’ve been waiting on medical supply for my toddler that can’t breathe correctly and is special needs and has wires showing from his medical supply and …
When they have supplies available and deliver on time, this place is great.
When they don’t, you recieve unfriendly customer service, calls get transferred …
Very poor customer service! They disconnected me as a customer. Prior to working with Western Drug I had never ordered incontinence. It took some time for me to figure out the sizes and brands that worked for me. Western Drug was extremely …
I wish I could leave less than 1 star. In less than 2 months this machine has broken down 7 times now!!! I have to fight to get any help. I have already been put in the hospital once because of an infection due to them not replacing the …
Very unprofessional service if there was an option for 0 I would rate them at that. They don’t care about their patients and their supplies that are needed. My dad had a stroke and needs incontinence supplies every month and the lady that …
My case manager ordered a Cpn machine on Wednesday. The drivers showed up to my house without the machine. He came back the next day. Dropped it off. When my therapist showed up for my therapy, it didn’t work. Call for a replacement. The …
I called on 3 different occasions to order medical supplies. I left messages on their customer service line prior to 10am the vm stated all calls prior to 3 pm will be returned the same business day. NOT!!! I called again twice prior to …
Western Drug and Medical Supply is not what they claim. My doctor has been using them to supply my needs for equipment for over 2 years. Since the very beginning, they have NO since of urgency to supply the equipment needed. You as the …
I work in a healthcare provider office and trying to get ahold of someone at Western Drug Medical is extremely difficult. The receptionist Suzie was extremely rude she kept hanging up on me and kept transferring me to a voicemail. The last …
They delivered an oxygen machine immediately to an x roommate here, covid, but 5 months after she got well, I still can’t reach anyone to pick it up, I’m stuck holding the bag. That’s probably why the shortages, probably still bilking insurance Medi cal
Very difficult to get a hold of someone but once you do most of the RT’s are courteous (only reason I’m giving 2 stars instead of 1). Reception staff on the other hand is usually curt and somewhat unfriendly. Took me almost three months …
I don’t understand these people who works for the company and are still working because they are incompetent. Don’t answers the calls and constant direct to VM. Leaves messages after messages and don’t respond back. I don’t understand the …
They called me at 4:20 this afternoon to verify my address and get some other information. They said my walker would be here in 1-2 days. When I got home (Simi Valley) at 5:30 it was already on my doorstep.
This company needs to hire more considerate techs. The tech Edward Laurel Jr., who showed up at kaiser to deliver a bipap machine for my brother, who is special needs by the way, just dropped off the equipment, made my brother SIGN OFF on …
This is the worst company my doctors prescribed oxygen and then they billed me 1485.00 for the equipment so I returned all the equipment. They came and picked it up. Then I get another bill for 1485.00 so I called and they see where I …
I called 3 times I was directed to a voice nail that states return calls are returned 24 to 48 hours. if it is an emergency please call the main number again to the who else? The Operator that continues to transfer my call to voice mail. I …
Constantly have to call for CPAP supplies. First CPAP machine had an obviously used power supply. Every time I order supplies it takes 3-5 phone calls. I ordered a new CPAP machine 2 months ago. I have spent hours trying to give them a …
Instead of harassing people on the sidewalk performing public photography they should focus on their customer service and operations. Even after being told by police dispatch that public photography is not illegal they continued to harass …
My sons nebulizer machine was supposed to be shipped out two weeks ago, nothing yet. Called them and was told they would call me back. No call back in 48hrs. Trying to call again and no answer. Medical group should contract a different supplier.
5 star customer service and professionalism by Shahan. Thank you!
Worst company ever. They don’t call you back, they send wrong medical supplies for every order, and no one answers the phone until you call them 20 times in a row.
I am very disappointed at this company. Technician Edward Laurel. Decided not to come to my home to help my son who needs a breathing machine because I live in the Housing Authority. Now my son does not have his medical supply. I am a …
This place is trash, A week late delivering medical supplies for my son, Their customer service representatives were rude and obnoxious.
My medical provider ordered my CPAP machine last March and until today 4/29/22 didn’t arrive yet. I’ve been calling them to follow-up but they keep on transferring me to what they call”CPAP MACHINE DEPT” and no one is answering the phone. …
Speaking as a person who has years of experience dealing with Medical Supply Companies, WESTERN DRUG IS THE WORST COMPANY I’ve ever dealt with. Not only does the company have limited staff (consider yourself lucky if you get a live person …
Worst Company ever! They don’t return your calls and always send you to voicemail.
I have been calling for 2 weeks now to get my first re-supply and just nobody works there. Nobody answers the phone nor call you back. I will contact my medical group and get another company because this is a joke for us people who need medical equipment.
This is by far the worst company I have ever dealt with. They say they are a family owned company that’s explains why none of the employees have no education. The supplies I ordered was Left on my porch they didn’t even knock on my door. So …
It’s unfortunate that I called and immediately get transferred without finishing my sentence, and to a number that goes to voicemail no less. When I tried to call back they picked up the phone and hung up right away. Rude.
If their Customer Service can’t get your incontinence supply shipped out correctly NO WORRIES Just tell you to come get it no car incontinent 62 years old cancer survivor who they don’t care
My sons insurance paid for his custom wheel chair over a year ago. They took measurements of my son over a year ago and was told they will take 90 days to make the stroller. That was back in November 2021. It’s currently January 2023 and …
Called twice. First time, they hung up on me after “redirecting.” Second time, they redirected me where I was on hold for a few minutes and then it suddenly hung up. Let’s see if email does anything. Also, they continue to bill me despite …
This place is a joke they been saying for years on the in home oxygen consatraters they dont need filters. They just need changed out onecs a year. New better and I’m not even in there field. By them lieing they took some years off my …
WORST COMPANY EVER! If you want to actually speak with someone you need to argue and yell at them! The operator is rude and when she transfers you no one will answer! I kept calling for WEEKS for my sleeping machine and was not able to get …
At first they were delivering everything perfect and timely. This year has been horrible. Orders are not delivered, and calling is like a circus. They never return calls. When you get to someone they lie and say it will be there just to get you off the phone. Trying to call them back again is a joke…
UPDATE: after a MONTH of attempts to reach Western Drug, i was finally able to reach someone to set up delivery of my equipment. they coordinated a pickup time for a Friday, but no one ever showed up. i had to wait until Monday to try to …
I am extremely upset. My insurance changed from medi-cal to scan optimum Medicare. Your company called and insisted that they had to take my cpap machine back because of this change. I received the hose and filters and equipment like that …
Only giving one star because you cannot give a negative star but this place sucks. I have been trying to get the next size up diapers for my disabled son since November 2022, it is now January of 2023 and I still am not able to reach …
Been dealing with this company for more than a year trying to get a wheelchair for my wife. I do not even know why this place is in business. The customer service is atrocious, and for the better part of a year it was damn near impossible …
I came to pick up a breathing machine coz they never delivered to my place. They did not allowed me to cross the door to get my supplies. It’s a really cold day, no more pandemic those days but they kept me outside. Answer: the boss decided … Good job!