GOES OUT OFTEN DUE TO LACK OF COMMITMENT TO INFRASTRUCTURE. (HEMPHILL). IF YOU HAVE ANOTHER CHOICE, TAKE IT.
SERVICE IS OUT NOW, BEEN OUT ALL MORNING. CALL THEM, JUST GET PUT ON HOLD FOREVER.
Can’t tell you what a great local service this is. All employees are knowledgeable, personable, and caring. We use different plans for home and business.
Great staff, the installer zach did everything he could to make it work and he got it. The signal is great throughout my house and we don’t have any problems.
I have been using these folks for about six months now and I can tell you that they may be the only company to which I will ever give a 5 star rating. Just outstanding in every way.
A courteous and helpful human always answers the phone when you call. They’re very responsive to any issues. Their rates are reasonable. A head above all the other ISP’s I’ve used.
I wish I could have gotten internet with these people. The customer service lady I talked to was very professional and knew all questions I had to ask. Unfortunately the area I needed it was blocked by trees that she was able to see from …
They recently provisioned our existing neighborhood with fiber. Service is reliable, with especially fast upload speeds, and customer service is prompt and courteous.
We have had Skyrunner for almost a year now and have zero complaints. They have been super helpful whenever I have had questions and the quality of internet has been exceptional.
First of all you have to stick with a LIMITED PLAN, so it prevents you from basically downloading any large files for work and gaming. Also it is like a turtle compared to verizon and at&t. I tried downloading something that was 17 GB last …
They have such great customer service. Shout out to Kate and Patrick and Simon. Basically, everyone I spoke with at the company was amazing and tried to help as much as they possible could.
aSHEville Museum is using Skyrunner and we couldn’t be more pleased with this great company.
Excellent internet speed, great phone service, and truly exceptional customer …
Absolutely the *BEST*, most awesome customer service and tech support of ANY tech company I’ve EVER dealt with, including not only internet, but wireless cell, television, etc. REAL human beings, with intelligence and compassion. My only complaint is the limitations on GB service, which isn’t an issue for everyone, but is for us.
Had them come out and install at my place on the east side of Lake Lure. Connected up with the Chimney Rock transmitter, works great. Can stream and use numerous devices here since Northland Cable doesn’t have internet service and AT&T ceased adding new DSL customers here years ago.
Offers internet service in areas where others won’t. Speeds are decent and prices are competitive. Customer service is great. They really care about keeping customers long term.
These folks always answer the phone, have good troubleshooting, are kind and patient. Really pleased with the service. we were so pleased with our home service they are now doing our office internet too. high five to skyrunner and their staff!
It isn’t just the Internet connection that is high speed at Skyrunner. The response to your request for service and your follow-up questions are handled quickly and expertly. If you nearly fainted when one of the Big Guys quoted a 3-week …
Great customer service, price, and performance. Online portal is easy to use, they are very communicative on maintenance and outages. All around the best internet company I’ve worked with
I’m in the River Arts District, and SkyRunner is by FAR the best option. Excellent service – when you call you talk to a human being, and the speed is everything I’d hoped and more. If you’re disappointed because Charter can’t or won’t …
UPDATE – A year ago we tried to get Skyrunner and after a few hours of getting everything hooked up they discovered the tower was at capacity. Very disappointing. We really needed internet and ultimately moved to get cable internet. We …
Their customer service and support is incredible. Friendly and professional people. They could teach DirecTV a thing or two! I would highly recommend Skyrunner for your internet service provider.
Top notch local business! These guys respond to problems fast and effectively. If you want to know what you are missing when you sign up with huge corporate service providers, try these guys out. And when I say fast, these guys respond as …
By far the best service available in my area. I just hope they continue to increase speeds and bandwidth to keep up with modern needs without raising prices. All in all a good value. …
In 20 years, I have never dealt with Internet service as consistently unreliable as Skyrunner,. It goes down intermittently with such consistency that I rarely even bother to call and report it, because even if I do, the answer is always …
cable isn’t an option where I live, I had Hughes net and that’s what everyone in my neighborhood had, gave these guys a call and they were out quickly and were able to hook me up. The internet is more reliable than any cable I’ve ever had. …
About the time Verizon started charging for data I knew we needed to look for some other internet options. Problem is where we live there are no cable or DSL options available. Verizon was the only option and that would get expensive really …
We had been using both the Verizon “cantenna” service as well as ATT fast DSL internet providers. Our monthly bill was outrageous with the Verizon plan of 30G for $120/mo. ATT service was very slow and didn’t allow us to stream Netflix, …
Hi Asheville. We have the Metro Commuter package with a clear path to downtown. Our tenant and us are able to stream with no outages and no overages. We don’t have cable so it works out to about $65 a month each for internet and …
Was having trouble with my modem and skyrunner sent Max the miracle worker to my house the same day. Max was kind enough to come at 9pm after a long day and that kind of customer service is rare these days especially in the mountains where …
I found out about Skyrunner while looking for alternatives to Charter. I heard great things and took the leap- so glad we did. It’s amazing to call Skyrunner and to be put on the phone with someone who actually works here in Asheville and isn’t reading from a script. Wonderful professional people and excellent service.
Update: I’ll start with we bought a brand new router to eliminate it as an issue and we pay $100 per month for 10mb download and 250gb data cap with overage fees after the 250gb. It’s been a couple years of service and for the most part …
Five stars are not enough to convey how excellent Skyrunner is. The quality, speed, connection, plans, customer service, techs, expertise, and every single thing about them is ideal. No one can compete. They prove that local is best, community-connected and caring, personal, green companies are best always!
I have been a client of Skyrunner at two locations. Reliable service. Great customer service. They keep their promises for service and always friendly. Highly recommend Skyrunner as an alternative to other providers.
Skyrunner is one serious company when it comes to service! I recently assisted a non tech friend with getting Skyrunner installed, and was flat out blown away at how Florian Rumme designed and installed a top notch system for a 7,000 sq ft property! Wish they had six stars – Ray Vaughan
I’m a field technician for them and the service as well as there internet is very competitive I’ve had lots of customers come up to me and say skyrunner was a blessing as they would have had no other alternative to internet. Service is …
After having AT&T “Fast” DSL for 6 years It started dropping out for no reason. The service tech couldn’t get it right so I switched to SkyRunner. I now get twice the speed at about the same cost. They guarantee a minimum speed rather than an “up to” speed. Love the service, love that it is locally owned. I would recommend.
We have used their services for years. We came into town and had internet issues and we tried for an hour to trouble shoot on the phone. He was very nice, patient and helpful. Once we realized it could not be fixed via a phone call, they …
My Wife and I have lived at the bitter end of a DSL line in Swannanoa for 19 years. We had no other options as the cable company’s don’t want to spend the time or money to connect us up on the mountain. Our upload speed was 1.6 and if you …
The company service and support is fantastic. Tech service is proactive, patient and professional.
This is night and day compared to the DSL I suffered through for years. I …
Seth set up our new internet service and was very friendly and helpful when we later reset the router incorrectly, coming back a second time to fix our mistake so we didn’t have to wait on a tech support call. I’d highly recommend Skyrunner to anyone looking for reliable internet with great employees 🙂
Max just came out and installed service for us in Waynesville, and I’m a happy customer. SkyRunner is everything AT&T is not: customer focused, small dedicated team of employees, flexible, and deliver a great service at a good price. Max …
Skyrunner has been a great ISP. Simon helped me out after a service interruption. We were back up and “running” and was thankful to get it resolved so easily. Can’t imagine it ever like that with the big Internet companies. Overall our speeds are fast and reliable and we love to support our awesome, homegrown Asheville companies!
SkyRunner internet and customer service is phenomenal. I recommend them to anybody who lives outside city limits and cannot get internet through their TV or satellite service I live outside city limits and I never have buffering or stalling …
I can’t say enough great things about Skyrunner. They are a great local, personable company. Their employees are always so helpful, nice, and knowledgeable. Completely different experience from big corporations. Highly recommend them!
Awesome internet! They go above and beyond to get you hooked up. Literally! What other internet company would climb a tree to get you service? We were out of options (except for satellite) and they got us connected to the world again. We …
After many years of slow DSL I can finally say that we have FAST internet from Skyrunner! We have had Skyrunner for 6 months now and it has been a life changer! My family are heavy internet users, 2 adults (1 who works from home) and 2 …
The people with whom I’ve dealt at Skyrunner have all been friendly, polite, knowledgeable and helpful. On my first call to inquire about installing service, I spoke with Gabriel who handled my request but went over and above to help me …
Update, several months in. I very rarely get the speed I pay for, not even close. Downgraded from 5 stars quickly on their way to 1. This is the most expensive internet I have had in my life, and I have expectations about speed and …
We use Skyrunner at work and get amazingly fast upload and download speeds of around 80+ on both. We’ve had users keep their offices within our company just so they can use the internet speeds. I love the staff at Skyrunner. They are always willing to go the extra mile (not that it’s needed) and are incrediby knowledgeable.
The service is just okay at Skyrunner. It is nice that they provide Internet to rural sections of North Carolina where there are no other options but the service just isn’t that great. There are several issues with the current state of …
Skyrunner is a life saver! I’m in an area that only gets Frontier at “up to” 3 Mbps. (ave 1.5 on a good day)
Max was outstanding with the install! He was able to climb up a tree about 45′ …
We are very happy with our Skyrunner internet service! Before we did not have very good internet options living in a rural area. Now we have great fast reliable internet. Max did a superb job with the installation and was extremely helpful …
Bottom line: Skyrunner Internet is a top of the line service provider. Over the years, we’ve dealt with several telecommunications companies and too many customer service menus along with representatives and installers who acted …
I’ve used Skyrunner’s internet service for years. In the first few weeks of the Covid 19 shutdown, we started having problems with our streaming services on both TV’s. Skyrunner’s technician, guiding me by phone, determined within 30 …
Skyrunner has been exceptionally easy to work wit. Scheduling a new installation was simple and the tech showed up exactly on schedule. Installation was very quick and the Easton, was both knowledgeable and nice. So far, the internet service has worked flawlessly. Very impressive.
Simply the BEST internet service provider I have ever worked with! From installation to speed & reliability, to their amazing customer service, my experience over the past year has been wonderful. Thank you Skyrunner!!!
I’ve been with Skyrunner for less than a year, but for many other years I’ve had to deal with DSL. This isn’t like your typical wireless data plan with cell phone companies, I’ve been able to achieve broadband speeds without moving to a …
I have been with Skyrunner for a few years now. Skyrunner Internet is an amazing service, and I am really grateful to have this option here in Asheville. Everyone that I have talked to, whether at the call center or one of the tech folks …
Ok, so we moved from Georgia to our beautiful new mountain home in Asheville. Oops, no internet service. It took two visits and some tree trimming but Nathan hung in there til it was done. This company rocks. A+++ from us.
Sky runner has been a wonderful experience
For us and I have recommended this company to others ! They provide superb service and professional technicians. Extremely low downtime now and they always try their best with any questions you may have .
We struggled for many years trying to get decent internet service in the SC mountains. Happily, I made contact with Don Davis in 2014, who has worked diligently with us ever since to give us great service. He and his team have been very …
I live in a rural area of Madison County, NC. Prior to getting setup with Sky Runner, we were stuck with fake 4g unlimited plans that had awful latency and bandwidth. We had to hire a tree guy to climb about 70-80 feet up a tree to …
We have been SO happy with Skyrunner- best internet service ever and the BEST customer service. These folk are so accessible and so helpful. We’ve had them for almost 10 years and we can hardly imagine life with one of the big name, bad service providers in Michigan. We will miss you, Skyrunner! Thanks!
Hands down, the best internet service provider I have ever had! I live in the countryside (in Alexander) where not even Verizon nor AT&T has been able to provide reliable service. Thankfully, an AT&T tech referred me over to Skyrunner …
This company has set the bar for Customer Service out of this world. From the scheduling team to the repairman they were courteous, timely, respectful, and extremely professional. SkyRunner Internet should start a Customer Service Training program to teach other companies what the Gold Standard for Customer Service looks like.
Big shout out to the lady who i didnt catch her name that helped me set up the installation appointment, she was very kind and helpful and i really appreciate her help and to Adam, who came out and went above and beyond expectations to help …
I have Skyrunner Internet at my house and we live outside of city limits! We never thought we would have good internet service living where we do but thanks to Skyrunner we not only have internet but we have high speed and it’s super fast! …
We live in a very remote area close to Bat Cave, NC on top of a mountain. There is no copper infrastructure in our area so our only option for internet was satellite, very slow with data caps and expensive, or Verizon, good service but way …
We are new Skyrunner, but can say that every interaction with the team has been excellent. Our installer, Easton, was fantastic. Easton was a true professional, prompt, knowledgeable, patient and thorough to answer any questions we had, and did a masterful job setting up the pole/receiver, running the cable and hooking up the system.
This company rocks!! We had a contractor accidently cut our Skyrunner fiber optic line late one afternoon recently. Repair guys arrived first thing the very next morning & had our internet up & going just after noon. Not only are they …
I work for a construction company and Skyrunner has been amazing!! While other large telcos can take minimum of three months to install a fiber connection, Skyrunner was out there with a full setup and nearly same speeds in less than a …
I run a B&B that is totally dependent on good internet for guest bookings, emails and guests streaming on their devices. The speed and reliability of our system is amazing. Our system went offline after a neighborhood power outage. With …
Excellent customer service and great work ethic! Seth was so helpful when installing the devices and stayed to make sure everything worked. He worked hard to find the perfect place for the small dish outside and adjusted it to give us the …
We were originally serviced by Ridgecomms which was based in Madison County and our internet was exceptionally stable and reliable for several years. Unfortunately, when Skyrunner bought them out that all changed. Internet outages are …
Update: We just had our first on-site service call after two happy years of using Skyrunner. Seth quickly discovered the cause of the problem, which was that the cable was cut in at least two places by a contractor’s landscaping equipment. …
SkyRunner saved our network! Long story short, our old service provider cut off all our services and left town (approx. 100 customers). We were in dire need of internet as many of us here in Johnson County, TN have little to no good …
Patrick is the best! We have a weird relay setup for our internet and most representatives are confused by it. Patrick has helped us through multiple late night calls to get our issues fixed and he has always been friendly, knowledgeable, and thorough!
Max did a great job on the setup. He was very informative and was able to find a signal for the 4k max option. We are excited to give this company a try, after struggling with finding any company that offers internet service at this …
Just had our service set up by Max in Waynesville. We’ve been stuck with DSL from AT&T for 10+ years and it’s the worst internet signal/service i’ve ever had. High hopes that Skyrunner will be able to give us the speeds they are promising. …
We’ve tried soo many options for internet at our mountain cabin. This one works amazingly well. Yes, there are slow downs and intermittent outages, but they let you know when it’s happening. …
Glad to have Skyrunner in Lake Lure. I stream all the TV to my rental cabin and it’s been a good experience. I was worried about the speed but it’s worked out well with no complaints and I’ve been able to work remotes without issues including Teams and Remote Desktop. Upload could be faster but it’s not been a handicap.
This company is great. We have been through AWFUL experiences with Hughesnet, and Viasat that were customer service nightmares. Skyrunner gave us what they said they would, a solid 25/5 (through any weather) and they were easy to call and …
I been told that my address is no serviceable but one of my friends she lives in sunny view area nd she gets it but I can’t I live closer to the tower than she does I’m wanting this bc I have heard it’s good but I’m being told that I can’t …
I read that as long as u could see a tower than u would be able to get their service. Not so..I have a direct view of the tower on Pinnacle Mtn but was told I couldn’t get the service. Very disappointed. Update 11/8/22 After I posted this …
I have called many times to see if this every 10 min like clockwork disconnect can be fixed. I was told well our tower is way up on some mountain ( tech called mtn by name) and he continued to say the wind is very strong up there. I failed …
I would give 100 stars if I could. I had internet with a different provider and couldn’t even watch a show on Netflix at 2am on a weeknight because the speed wouldn’t load anything. I was without internet for like a year because I didn’t …
I purchased a mountain cabin about 3 years ago just outside Candler. The ONLY option I had (so I thought) was an AT&T Cellular hotspot. It was terrible!!! Constantly dropped internet and calls (I work from home, so I need solid …
Great service
Max is amazing!!!
Great Servce from Skyrunner.
Customer for over 15 yrs
Best isp ever
Highly Recommend. Simple as that.
Ok
Excellent customer service!
They provide service where others don’t.
I called and they don’t do services for Louisiana very unprofessional
Life changing compared to previous internet providers.
Courteous, professional, friendly and fast service. Thank you Skyrunner!
Technician, clean, bright, competent. What more could ask for.
Great Company, great Techs, great service, rating a 10 all the way.
GOES OUT OFTEN DUE TO LACK OF COMMITMENT TO INFRASTRUCTURE. (HEMPHILL). IF YOU HAVE ANOTHER CHOICE, TAKE IT.
SERVICE IS OUT NOW, BEEN OUT ALL MORNING. CALL THEM, JUST GET PUT ON HOLD FOREVER.
Came out & relocated my dish. Very nice people to work with.
These folks are wonderful. So happy they are available in Lake Lure.
Great service; Great prices; Really great people (friendly, well informed & excellent problem solvers, to name a few of their best characteristics)!!!
They told me their service was unavailable to me. 5 stars for the professionalism and efficiency of their customer service.
Fast reliable service for those who can’t get fiber. Best customer service!
My husband needed to communicate with his doctors. Skyrunner made it happen…thank you Lucas!!!
Friendly, professional people who are easy to work with. Very satisfied with our internet service, as well.
Very honest and responsible company, the installer explain everything in details and conduct himself very professional
Can’t tell you what a great local service this is. All employees are knowledgeable, personable, and caring. We use different plans for home and business.
Best company ever!!!!! They allowed my client to buy their dream home and provided outstanding service.. can’t say enough about these folks…
Excellent service for those out in the rural reaches… really good tech support too in the rare event that you have issues
Great internet provider for your grandparents. That’s it. Pay unbelievable amount for unreliable service. They are the only provider in the area.
The customer service was immaculate. I got a response the same day I called and they were extremely helpful.
Great people, great service – I highly recommend Skyrunner! Don Davis and his team are the best in the business.
Great company great people! Truly a cornerstone of the WNC community. Customer service is unparalleled. 5 stars!
Great internet service from Skyrunner at a fair price. Thank you!!!!!
Fantastic hookup by Max Gard. Very professional. Went the extra mile. Fantastic results for reception. A+++ for Skyrunner and Max Gard.
Great staff, the installer zach did everything he could to make it work and he got it. The signal is great throughout my house and we don’t have any problems.
I have been using these folks for about six months now and I can tell you that they may be the only company to which I will ever give a 5 star rating. Just outstanding in every way.
A courteous and helpful human always answers the phone when you call. They’re very responsive to any issues. Their rates are reasonable. A head above all the other ISP’s I’ve used.
I have skyrunner in Lake Lure and our streaming has been alful. It buffers a lot. I am disappointed.
Great customer service, and Max did an awesome job on the install. Super fast internet! Thanks guys.
Keep up the good work!
I wish I could have gotten internet with these people. The customer service lady I talked to was very professional and knew all questions I had to ask. Unfortunately the area I needed it was blocked by trees that she was able to see from …
Great reliable service — you could not want more !!
Installation was professional and neat.
Seth was nice and knowledgeable!
We finally have good service where we live after trying everything else.
They recently provisioned our existing neighborhood with fiber. Service is reliable, with especially fast upload speeds, and customer service is prompt and courteous.
We have had Skyrunner for almost a year now and have zero complaints. They have been super helpful whenever I have had questions and the quality of internet has been exceptional.
First of all you have to stick with a LIMITED PLAN, so it prevents you from basically downloading any large files for work and gaming. Also it is like a turtle compared to verizon and at&t. I tried downloading something that was 17 GB last …
They have such great customer service. Shout out to Kate and Patrick and Simon. Basically, everyone I spoke with at the company was amazing and tried to help as much as they possible could.
aSHEville Museum is using Skyrunner and we couldn’t be more pleased with this great company.
Excellent internet speed, great phone service, and truly exceptional customer …
Absolutely the *BEST*, most awesome customer service and tech support of ANY tech company I’ve EVER dealt with, including not only internet, but wireless cell, television, etc. REAL human beings, with intelligence and compassion. My only complaint is the limitations on GB service, which isn’t an issue for everyone, but is for us.
Had them come out and install at my place on the east side of Lake Lure. Connected up with the Chimney Rock transmitter, works great. Can stream and use numerous devices here since Northland Cable doesn’t have internet service and AT&T ceased adding new DSL customers here years ago.
Offers internet service in areas where others won’t. Speeds are decent and prices are competitive. Customer service is great. They really care about keeping customers long term.
These folks always answer the phone, have good troubleshooting, are kind and patient. Really pleased with the service. we were so pleased with our home service they are now doing our office internet too. high five to skyrunner and their staff!
Never a problem with this internet!! Definitely pleased!
It isn’t just the Internet connection that is high speed at Skyrunner. The response to your request for service and your follow-up questions are handled quickly and expertly. If you nearly fainted when one of the Big Guys quoted a 3-week …
Great customer service, price, and performance. Online portal is easy to use, they are very communicative on maintenance and outages. All around the best internet company I’ve worked with
I’m in the River Arts District, and SkyRunner is by FAR the best option. Excellent service – when you call you talk to a human being, and the speed is everything I’d hoped and more. If you’re disappointed because Charter can’t or won’t …
UPDATE – A year ago we tried to get Skyrunner and after a few hours of getting everything hooked up they discovered the tower was at capacity. Very disappointing. We really needed internet and ultimately moved to get cable internet. We …
Their customer service and support is incredible. Friendly and professional people. They could teach DirecTV a thing or two! I would highly recommend Skyrunner for your internet service provider.
Top notch local business! These guys respond to problems fast and effectively. If you want to know what you are missing when you sign up with huge corporate service providers, try these guys out. And when I say fast, these guys respond as …
By far the best service available in my area. I just hope they continue to increase speeds and bandwidth to keep up with modern needs without raising prices. All in all a good value. …
In 20 years, I have never dealt with Internet service as consistently unreliable as Skyrunner,. It goes down intermittently with such consistency that I rarely even bother to call and report it, because even if I do, the answer is always …
cable isn’t an option where I live, I had Hughes net and that’s what everyone in my neighborhood had, gave these guys a call and they were out quickly and were able to hook me up. The internet is more reliable than any cable I’ve ever had. …
About the time Verizon started charging for data I knew we needed to look for some other internet options. Problem is where we live there are no cable or DSL options available. Verizon was the only option and that would get expensive really …
We had been using both the Verizon “cantenna” service as well as ATT fast DSL internet providers. Our monthly bill was outrageous with the Verizon plan of 30G for $120/mo. ATT service was very slow and didn’t allow us to stream Netflix, …
Hi Asheville. We have the Metro Commuter package with a clear path to downtown. Our tenant and us are able to stream with no outages and no overages. We don’t have cable so it works out to about $65 a month each for internet and …
Was having trouble with my modem and skyrunner sent Max the miracle worker to my house the same day. Max was kind enough to come at 9pm after a long day and that kind of customer service is rare these days especially in the mountains where …
I found out about Skyrunner while looking for alternatives to Charter. I heard great things and took the leap- so glad we did. It’s amazing to call Skyrunner and to be put on the phone with someone who actually works here in Asheville and isn’t reading from a script. Wonderful professional people and excellent service.
Update: I’ll start with we bought a brand new router to eliminate it as an issue and we pay $100 per month for 10mb download and 250gb data cap with overage fees after the 250gb. It’s been a couple years of service and for the most part …
Five stars are not enough to convey how excellent Skyrunner is. The quality, speed, connection, plans, customer service, techs, expertise, and every single thing about them is ideal. No one can compete. They prove that local is best, community-connected and caring, personal, green companies are best always!
I have been a client of Skyrunner at two locations. Reliable service. Great customer service. They keep their promises for service and always friendly. Highly recommend Skyrunner as an alternative to other providers.
Skyrunner is one serious company when it comes to service! I recently assisted a non tech friend with getting Skyrunner installed, and was flat out blown away at how Florian Rumme designed and installed a top notch system for a 7,000 sq ft property! Wish they had six stars – Ray Vaughan
I’m a field technician for them and the service as well as there internet is very competitive I’ve had lots of customers come up to me and say skyrunner was a blessing as they would have had no other alternative to internet. Service is …
After having AT&T “Fast” DSL for 6 years It started dropping out for no reason. The service tech couldn’t get it right so I switched to SkyRunner. I now get twice the speed at about the same cost. They guarantee a minimum speed rather than an “up to” speed. Love the service, love that it is locally owned. I would recommend.
We have used their services for years. We came into town and had internet issues and we tried for an hour to trouble shoot on the phone. He was very nice, patient and helpful. Once we realized it could not be fixed via a phone call, they …
Update: Skyrunner got back to me and am working on a solution to get me up and running! …
My Wife and I have lived at the bitter end of a DSL line in Swannanoa for 19 years. We had no other options as the cable company’s don’t want to spend the time or money to connect us up on the mountain. Our upload speed was 1.6 and if you …
The company service and support is fantastic. Tech service is proactive, patient and professional.
This is night and day compared to the DSL I suffered through for years. I …
Seth set up our new internet service and was very friendly and helpful when we later reset the router incorrectly, coming back a second time to fix our mistake so we didn’t have to wait on a tech support call. I’d highly recommend Skyrunner to anyone looking for reliable internet with great employees 🙂
Max just came out and installed service for us in Waynesville, and I’m a happy customer. SkyRunner is everything AT&T is not: customer focused, small dedicated team of employees, flexible, and deliver a great service at a good price. Max …
Skyrunner has been a great ISP. Simon helped me out after a service interruption. We were back up and “running” and was thankful to get it resolved so easily. Can’t imagine it ever like that with the big Internet companies. Overall our speeds are fast and reliable and we love to support our awesome, homegrown Asheville companies!
SkyRunner internet and customer service is phenomenal. I recommend them to anybody who lives outside city limits and cannot get internet through their TV or satellite service I live outside city limits and I never have buffering or stalling …
I can’t say enough great things about Skyrunner. They are a great local, personable company. Their employees are always so helpful, nice, and knowledgeable. Completely different experience from big corporations. Highly recommend them!
Awesome internet! They go above and beyond to get you hooked up. Literally! What other internet company would climb a tree to get you service? We were out of options (except for satellite) and they got us connected to the world again. We …
After many years of slow DSL I can finally say that we have FAST internet from Skyrunner! We have had Skyrunner for 6 months now and it has been a life changer! My family are heavy internet users, 2 adults (1 who works from home) and 2 …
The people with whom I’ve dealt at Skyrunner have all been friendly, polite, knowledgeable and helpful. On my first call to inquire about installing service, I spoke with Gabriel who handled my request but went over and above to help me …
Update, several months in. I very rarely get the speed I pay for, not even close. Downgraded from 5 stars quickly on their way to 1. This is the most expensive internet I have had in my life, and I have expectations about speed and …
We were SO impressed with Skyrunner and SO grateful to have their service in our area! …
We use Skyrunner at work and get amazingly fast upload and download speeds of around 80+ on both. We’ve had users keep their offices within our company just so they can use the internet speeds. I love the staff at Skyrunner. They are always willing to go the extra mile (not that it’s needed) and are incrediby knowledgeable.
The service is just okay at Skyrunner. It is nice that they provide Internet to rural sections of North Carolina where there are no other options but the service just isn’t that great. There are several issues with the current state of …
Skyrunner is a life saver! I’m in an area that only gets Frontier at “up to” 3 Mbps. (ave 1.5 on a good day)
Max was outstanding with the install! He was able to climb up a tree about 45′ …
We are very happy with our Skyrunner internet service! Before we did not have very good internet options living in a rural area. Now we have great fast reliable internet. Max did a superb job with the installation and was extremely helpful …
Bottom line: Skyrunner Internet is a top of the line service provider. Over the years, we’ve dealt with several telecommunications companies and too many customer service menus along with representatives and installers who acted …
I’ve used Skyrunner’s internet service for years. In the first few weeks of the Covid 19 shutdown, we started having problems with our streaming services on both TV’s. Skyrunner’s technician, guiding me by phone, determined within 30 …
Skyrunner has been exceptionally easy to work wit. Scheduling a new installation was simple and the tech showed up exactly on schedule. Installation was very quick and the Easton, was both knowledgeable and nice. So far, the internet service has worked flawlessly. Very impressive.
Simply the BEST internet service provider I have ever worked with! From installation to speed & reliability, to their amazing customer service, my experience over the past year has been wonderful. Thank you Skyrunner!!!
I’ve been with Skyrunner for less than a year, but for many other years I’ve had to deal with DSL. This isn’t like your typical wireless data plan with cell phone companies, I’ve been able to achieve broadband speeds without moving to a …
I have been with Skyrunner for a few years now. Skyrunner Internet is an amazing service, and I am really grateful to have this option here in Asheville. Everyone that I have talked to, whether at the call center or one of the tech folks …
Ok, so we moved from Georgia to our beautiful new mountain home in Asheville. Oops, no internet service. It took two visits and some tree trimming but Nathan hung in there til it was done. This company rocks. A+++ from us.
This is the Internet Provider you want if you can get it.
I have been a customer for eight years. During that period, I have received a …
Sky runner has been a wonderful experience
For us and I have recommended this company to others ! They provide superb service and professional technicians. Extremely low downtime now and they always try their best with any questions you may have .
We struggled for many years trying to get decent internet service in the SC mountains. Happily, I made contact with Don Davis in 2014, who has worked diligently with us ever since to give us great service. He and his team have been very …
I live in a rural area of Madison County, NC. Prior to getting setup with Sky Runner, we were stuck with fake 4g unlimited plans that had awful latency and bandwidth. We had to hire a tree guy to climb about 70-80 feet up a tree to …
We have been SO happy with Skyrunner- best internet service ever and the BEST customer service. These folk are so accessible and so helpful. We’ve had them for almost 10 years and we can hardly imagine life with one of the big name, bad service providers in Michigan. We will miss you, Skyrunner! Thanks!
Hands down, the best internet service provider I have ever had! I live in the countryside (in Alexander) where not even Verizon nor AT&T has been able to provide reliable service. Thankfully, an AT&T tech referred me over to Skyrunner …
This company has set the bar for Customer Service out of this world. From the scheduling team to the repairman they were courteous, timely, respectful, and extremely professional. SkyRunner Internet should start a Customer Service Training program to teach other companies what the Gold Standard for Customer Service looks like.
Big shout out to the lady who i didnt catch her name that helped me set up the installation appointment, she was very kind and helpful and i really appreciate her help and to Adam, who came out and went above and beyond expectations to help …
I have Skyrunner Internet at my house and we live outside of city limits! We never thought we would have good internet service living where we do but thanks to Skyrunner we not only have internet but we have high speed and it’s super fast! …
We live in a very remote area close to Bat Cave, NC on top of a mountain. There is no copper infrastructure in our area so our only option for internet was satellite, very slow with data caps and expensive, or Verizon, good service but way …
We are new Skyrunner, but can say that every interaction with the team has been excellent. Our installer, Easton, was fantastic. Easton was a true professional, prompt, knowledgeable, patient and thorough to answer any questions we had, and did a masterful job setting up the pole/receiver, running the cable and hooking up the system.
This company rocks!! We had a contractor accidently cut our Skyrunner fiber optic line late one afternoon recently. Repair guys arrived first thing the very next morning & had our internet up & going just after noon. Not only are they …
I work for a construction company and Skyrunner has been amazing!! While other large telcos can take minimum of three months to install a fiber connection, Skyrunner was out there with a full setup and nearly same speeds in less than a …
I run a B&B that is totally dependent on good internet for guest bookings, emails and guests streaming on their devices. The speed and reliability of our system is amazing. Our system went offline after a neighborhood power outage. With …
Excellent customer service and great work ethic! Seth was so helpful when installing the devices and stayed to make sure everything worked. He worked hard to find the perfect place for the small dish outside and adjusted it to give us the …
We were originally serviced by Ridgecomms which was based in Madison County and our internet was exceptionally stable and reliable for several years. Unfortunately, when Skyrunner bought them out that all changed. Internet outages are …
Update: We just had our first on-site service call after two happy years of using Skyrunner. Seth quickly discovered the cause of the problem, which was that the cable was cut in at least two places by a contractor’s landscaping equipment. …
SkyRunner saved our network! Long story short, our old service provider cut off all our services and left town (approx. 100 customers). We were in dire need of internet as many of us here in Johnson County, TN have little to no good …
Patrick is the best! We have a weird relay setup for our internet and most representatives are confused by it. Patrick has helped us through multiple late night calls to get our issues fixed and he has always been friendly, knowledgeable, and thorough!
Max did a great job on the setup. He was very informative and was able to find a signal for the 4k max option. We are excited to give this company a try, after struggling with finding any company that offers internet service at this …
Just had our service set up by Max in Waynesville. We’ve been stuck with DSL from AT&T for 10+ years and it’s the worst internet signal/service i’ve ever had. High hopes that Skyrunner will be able to give us the speeds they are promising. …
We’ve tried soo many options for internet at our mountain cabin. This one works amazingly well. Yes, there are slow downs and intermittent outages, but they let you know when it’s happening. …
Glad to have Skyrunner in Lake Lure. I stream all the TV to my rental cabin and it’s been a good experience. I was worried about the speed but it’s worked out well with no complaints and I’ve been able to work remotes without issues including Teams and Remote Desktop. Upload could be faster but it’s not been a handicap.
This is a follow-up review:
I have had Skyrunner for about a year. …
This company is great. We have been through AWFUL experiences with Hughesnet, and Viasat that were customer service nightmares. Skyrunner gave us what they said they would, a solid 25/5 (through any weather) and they were easy to call and …
I been told that my address is no serviceable but one of my friends she lives in sunny view area nd she gets it but I can’t I live closer to the tower than she does I’m wanting this bc I have heard it’s good but I’m being told that I can’t …
I read that as long as u could see a tower than u would be able to get their service. Not so..I have a direct view of the tower on Pinnacle Mtn but was told I couldn’t get the service. Very disappointed. Update 11/8/22 After I posted this …
I have called many times to see if this every 10 min like clockwork disconnect can be fixed. I was told well our tower is way up on some mountain ( tech called mtn by name) and he continued to say the wind is very strong up there. I failed …
I would give 100 stars if I could. I had internet with a different provider and couldn’t even watch a show on Netflix at 2am on a weeknight because the speed wouldn’t load anything. I was without internet for like a year because I didn’t …
I purchased a mountain cabin about 3 years ago just outside Candler. The ONLY option I had (so I thought) was an AT&T Cellular hotspot. It was terrible!!! Constantly dropped internet and calls (I work from home, so I need solid …