Ants all over the waiting room floor, something flying around (not sure if they were flying ants or what) absolutely disgusting place for a medical facility.
Terrible service, very rude, don’t take their time to answer your questions, they don’t clean when it is a medical facility. I highly suggest you don’t use their service.
I went in to this urgent care in Mahopac ny with strep throat on Sunday and saw the PA (donna) and I have to say i was treated like royalty” .the receptionist was sooo sweet as well….I’m a 53,year old woman I’ve been to many …
Staff was pleasant and efficient. Had another great experience today. This was my third time using Pulse-MD in Mahopac and wont hesitate to use them in the future.
Went there twice. First time, they told me I had a sinus infection and prescribed a Z Pac. Didn’t work. Went back two week later, feeling worse, and the NP told me that Zpacs don’t work for Sinus infections. She prescribed a 10 day …
Kind staff, affordable self pay fees, very clean office, and they always get me right in when I’m not feeling well. It gives me a peace of mind knowing I have them. 🙂
Nurse who did covid test was very nice but test results for any test take forever to come back and this is supposed to be urgent care. Very ridiculous.
Very unprofessional. Staff “pitch in” to roles they have no training for. Receptionist asked me to sign a screen with no information on what I was signing. When I asked, the answer was “financial agreement”. When I asked to sign a …
I am believed to hvae strep at a differnt urgent care currently I called before I went to this location and wasnt told I had to be vaccinated to come in I walk in explain my strep symptoms and was cut off and asked if I had been vaccinated …
I fell at PF gym and split my elbow open…knew I needed stitches …went right to Pulse Med..they took me immediately and a wonderful Dr stitched me up gave me x-ray and antibiotics …it was a comforting fast experience!
very fast and friendly service. But what impressed me the most was that 6 days after our visit, they called us to see how we were doing. In my adult life , i think that was the first time a doctors office ever did that
Waiting for the doctor to join the virtual appointment for 45 minute. Tried calling every office and nobody is picking up the phone anywhere. This practice is garbage.
Great urgent care to go to when your sick they care for you and they help you to get better. Went to another doctor they said everything was fine few days of suffering I went to pulse and the doctor gave me the right antibiotics for me and …
We’ve been using this urgent care due to its convenient location since they’ve opened. They refused to treat my husband when he was hurt at work without a credit card for full payment “in case the claim was denied,” knowing full well we …
Went to pulse medical urgent care in Mahopac. Was told they could not see me because I didn’t have a copy of a Covid test from four weeks ago. Even though it would not be valid because of the time Since the test. I was told I would have to go somewhere else. Great urgent care good thing it wasn’t too serious.
Went into urgent care today Tuesday, October 16, 2018. Told the receptionist about my problem which was my knee being inflamed and me not being able to walk without any pain. I also mentioned bruising but due to no injuries. My main reason …
My daughter had an ear infection and I went to my regular doctor and they said she had a mild infection and put her on regular painkillers. Week later it still hurt so we took her to urgent care. turned out it was a MAJOR infection. They got us the right ANTIBIOTICS and my child felt better in a few days. Nice staff as well. 10/10
So scheduled a appointment, 915 was told to to virtual visit first at 1115, and now been waiting in the car for a hour, sorry but many better places near by consider this my last time here.
Very Upset with these rude and unprofessional people. They keep the door locked and when I knocked to go in the woman shoved a box of masks in my face and ordered me to put one on. She stood in the doorway blocking the entrance and I told …
I’m beyond annoyed right now! I set up a 10:45 a.m. appt and it’s now 11 a.m. and I’m still waiting on someone to show up to the “virtual call” that apparently I must have before even coming into the office. I have called the office so …
Been in the waiting room for over an hour. Maybe if I puke on their floor they would help me. Not happy. I paid double what my insurance card says because I have a “high deductible” one other person I’m before me. I’ll be going somewhere …
Try calling today and no one was picking up the phone. So I went there in person, the door was closed and I was reading the post left on the door When a receptionist came to the door and asked if I had an appointment. I said no I’ve been …
Avoid this place. They weren’t even open for our scheduled appointment. The staff was rude and they are taking advantage of the pandemic by forcing a “virtual” visit that they charge you out of pocket for before they will even test you. Shameful and greedy.
Very great experience. Was honestly surprised cause of the negative reviews I read but all were false when I went to my visit today for the first time. The NP Nicole was very sweet to me and gave me so much information that my own doctor …
Tried to get my daughter seen on a Friday evening. They wouldn’t see my daughter without a virtual appointment, which they were 15 minutes late for. Then they tell me she can’t be seen in person till she gets a COVID test, which they only …
Horrible, this place should be embarrassed. My mother came in needing to be seen after her PCP told her to go to an urgent care. The lady at the front desk insisted that the provider would not see her because she had symptoms of COVID (she …
I had to get a ring cut off from my partially-arthritic finger and the staff at Pulse-MD were fabulous in handling this. The procedure was not nearly as painful as I thought it might be and was finished far quicker than I thought. Everyone …
The staff was very qualified and extremely pleasant
Only complaint was the wait even after I made an appointment.
The PA seemed to be very knowledgeable
Was refused medical attention. Couldn’t breathe and in distress, wouldn’t get help, wouldn’t offer help. Kept saying they needed my vaccination card. I couldn’t talk to tell them I had it. I had to call ambulance from their parking lot. …
Fast and courteous service. No one wants to be at the doctor on a Saturday morning and the staff all understood that. I was in and out and my medication was accurately sent to the pharmacy. Amazing place.
Everytime i go here i’m treated with nothing but respect. My nurse Lisa is awesome! So is Dr. Tom and the whole staff. No matter what i needed they are always here for me. Wonderful group of people.
Got a COVID RAPID PCR test here and paid $250 out of pocket (they do not accept insurance for rapid pcr, rather will gladly offer you an invoice). I have yet to receive said invoice over a month later. Have called to follow up several times, it’s very difficult to get someone on the phone.
Giving 3 stars because we did get a throat swab, but don’t call me at 8:30 am to discuss my review of your establishment. I hung up on the person who was the one we had virtual visit with. I was not about to get into with her. She needed to …
This is quite frankly the worst urgent care facility I have ever visited and they should be ashamed of their performance. I had a scheduled appt and they kept me waiting in my car for over 50 minutes before I decided to finally cancel. Do better.
Went this morning for a Covid test to travel internationally. Had a great experience! Everyone was kind and caring. Would recommend for all types of visits !
Went there yesterday and the WOMAN PROVIDER made Extreme Racist comments. In FRONT OF MY FACE. It was beyond disgusting especially for a place that is suppose to be “PROFESSIONAL” Will NEVER step foot in this place again. The REAL Urgent …
Worst interaction I have ever had with a doctor. Waited all morning for a virtual visit. The doctor finally calls me and does not ask any pertinent questions regarding the illness, says there is nothing he can do. Suggest we go to the ER. What a waste of time that could have been used to see a competent doctor!
I waited in the virtual waiting room for 1 hour and they didn’t show for my virtual visit. I tried to call the office 15 times on top of that, and I got no answer. At one point someone answered and immediately hung up. I was coming here …
I had a great experience with a lady Karen, she helped me with info on the covid procedure and with info regarding my DOT medical card. She was very knowledgeable and super helpful from start to finish. Thank you
Joe
Went here with my boyfriend who was in a lot of pain at 6:30. Hours say they close at 8 pm…was turned away by the receptionist who spoke very coldly and said that they’re shutting down the computers now and he should go to the ER instead. …
I would just like say everyone there was extremely friendly pleasant and informative it was very clean I didn’t wait very long overall I would recommend this to urgent to friends and family I don’t have insurance and there prices are very reasonable
My son fell, landing directly on his hands. We wanted to get an opinion and an x-ray. We checked in to an Urgent Care near our home but it had a two hour wait. I remembered that my good friend used Pulse-MD for her family and called to …
This is the absolute worst “urgent care” with unprofessional unkind staff and negligent doctors. Not only was I personally (and rudely) turned away when I went in sick hoping for a check up/antibiotics, but my son was left waiting with an …
Be careful about giving them card information… will keep your card on file and charge without consent. Charged my card that they had on file from a previous visit before I even entered the facility, and did not even take the time to explain the cost. Very unprofessional!
Process of scheduling appointment is terrible. Scheduled appointment for rapid COVID test for my travel have been canceled due to weather conditions. And this is alternative for emergency room? And what is the virtual visit? Just do the test. Never again.
Had such an amazing appointment. The front desk was so sweet and very helpful on getting my new insurance in. Cleaning up after every person who came in to make sure nothing was spreading around. The nurse was very kind and listened to all …
Terrible place, terrible service. Made an appointment for 10, watched multiple people walk in after me, get taken in and able to leave before I was even taken inside. What is the point of the appointment? Didn’t leave there until after …
Very friendly, patient and helpful there. They apologized many times for simple things, which wasnt necessary. However, understandable since most Americans now are self entitled elitist with cell phones, so I’m sure they’re just playing it safe with customers. I Recommend them!
I’m surprised at all the negative reviews, so I felt compelled to leave one about my positive experience. I made an appointment for a covid test mid- October after feeling unwell. The patient paperwork was very easy to fill out via Solv, …
I have never been treated so poorly in my life. The staffer was extremely aggressive and discriminatory. It was humiliating and I am still sick to my stomach from the experience. I cannot even believe the way I was treated (8 months …
The pulse MD in Mahopac is ran efficiently and the doctors go above and beyond. I travel the extra miles to go to this urgent care because of my experience with them.
The people working here are super nice and professional. From the front desk to the provider and the nurses. The most pleasant experience I’ve had at any medical facility i have had to use. Would highly recommend tis location.
Extremely rude receptionist. Very condescending from the moment I walked in. If your operators don’t follow your guidelines. You may wanna fix that before making people waste a hour to get there. Place is a joke. Don’t waste your time. Only reason I’m giving one star is you have to to leave a review.
Amazing experience with Nurse Practitioner that saw me and my kids. Great attitude and kid’s approach and just a pleasure to be taken care of. Forgot her name- but short brown hair- 40s or 50s. …
Dirty waiting room garbage left on tables over 70 min wait on schedule appointment. No music. Tvs off. Uncomfortably hot. Unkind front desk. One bathroom also unkept. Had so many people over scheduled that many forced to stand. Understaffed. Nice nurse.
Don’t waste your time. Sat in the waiting room for an hour to get an x-ray only to be told they can’t do it because I don’t have a claim # after telling me they didn’t need it.
Receptionist thought a patient wasn’t listening to her conversation on a phone call and overheard her complaining and cursing about the patient. Very unprofessional, I don’t understand how you can work in a place to help people but once their backs are turned talk about them.
The Doctor that cared for me was amazing. She was extremely thorough and even went as far as putting me in a dark room for a bit after I received the meds for my migraine to be sure I was feeling a little better. I am super grateful. Thank you so much for doing that.
Amazing!! From the receptionist to the all Involved! Even accessing the paperwork and results afterward is easy! I go here instead of my dr. This place is the best!!
Dr. Miano was outstanding. Very prompt in seeing me, very compassionate toward my health concerns and very informative on how I should proceed after my examination. …
the workers at the window made fun of my mom with the window open not knowing she can hear her. Very unprofessional, I don’t understand how you can want to work to help people but have such a nasty personality to your patients when their backs are turned.
The Dr, Medical Assistant and Receptionist we’re absolutely Amazing!
The Dr. Took his time and addressed all my concerns. What a great experience with my visit.
Medical staff was excellent. Though I had an 11:30a appointment that I was on time for, at 12:30 I made the mistake of bothering the desk representative who rolled her eyes and shook her head when I asked how much longer it would be. She …
A pretty W experience, walked in talk to lady infront, gave info, waited 10 mins max, walked in office. The nurses and doctor were super chill, I got swabbed and talked to them for a lil before they sent me home. Got my Covid(rapid) test results on drive back home, definitely recommend this place for Covid tests
I had a great experience with front desk chick-in, check in nurse & doctor.
Had a VERY long wait to be swabbed for Covid & flu.
Overall, my experience was good.
Straight-forward booking of appointment, and even when we were told there might be a delay because of demand and walk-ins, I don’t think we waited an unreasonable amount of time for our appointment, especially when you consider this tough …
This was the worst experience of my life. The receptionist needs to find a new job. Her bedside manner was terrible. I had a car accident and gave her all the information but she thinks that state farm has a private insurance company to …
Excellent service and knowledgeable practitioners! I travelled from CT to this urgent care facility. There were no open appt in CT and this facility had appointments. There were quite a few walk-ins but I was staying put until I received care. Excellent and if I need Urgent care again, I would go to this facility!! Thank you!
Facility is very clean. The waiting area is large and well spaced out. I haven’t had to wait in the waiting area for long in my 3 separate visits there. The staff have all been prompt, friendly and helpful. Checking in online via their app …
Receptionist was polite and professional, as well as the nurses and doctor. I was treated with respect and consideration. It was a bit of a wait, not long really. I had to bring my daughter with me and they gave her princess stickers while she was in the waiting room with my husband. Very kind.
I have used Pulse-MD for myself several times. It’s always easy to make an appointment online. The staff is friendly, and the nurses and physicians always provide good care. I actually chose to take my 5 year old to pulse MD today instead …
Great staff here! Friendly and professional. I was seen within 10 minutes of my appointment time. I pre-registered online, which I highly recommend, it saves time when you arrive because you have no paperwork to fill out in the office. I was given a diagnosis and treatment plan. I’m feeling so much better now!
I was pleased with my experience.This is a busy cold and flu season and I know there will be alit of patients that will need care. It was a bit of a wait but I had nowhere to be at that moment. Once I was seen it was1,2,3, and I was …
Great friendly staff with very little wait time to see doctor 👍 …
Friendly staff
Excellent service
This spot is gas
Friendly and on point with appointment
Fast, competent, efficient!
Quick, efficient, courteous
Quick, clean and professional.
Fast, friendly, helpful staff.
Great experience
Very thoughtful ad quick!!
Short wait time, very skilled NP
Went twice, then decided to change urgent care.
Great folks and care. The place looks a bit tired.
Fast friendly great experience
Straight forward and efficient service.
Entire experience was a 10 from start to finish !
Thank you !!!!
They are very nice extremely friendly and. They are very fast
Absolute disgrace! They are u professional and don’t care about people at all. Go elsewhere
Very covid safety conscious, professional, friendly and efficient.
Quick, convenient and nice people. I would go again if needed.
Very clean office in Mahopac and fast service!
Fast and friendly
Staff was great
Great friendly staff that care about the patients they see.
The entire staff was just so kind and patient!
Today staff was more polite than Wednesday night staff very pleased 😀 with today visit …
Just a lovely group of people. Care is great & they followed up a few days later.
Quick, professional, caring service!
Make sure you bring your ID card with you. People at front desk are not friendly and will make you pay $150 when you actually have insurance
Ants all over the waiting room floor, something flying around (not sure if they were flying ants or what) absolutely disgusting place for a medical facility.
Wonderful experience. Quick. Caring. Thorough.
Wants a video call prior to coming in… Urgent must not mean the same thing here…..
Inviting, knowledgeable, informative and answered all my questions. I will definitely visit again when needed.
Wonderful experience – staff friendly and professional!
Their recommendation helped me, but it was their kindness that healed me. Great staff
Doctor and staff were kind and knowledgeable. The trip was quick and painless.
Very friendly staffers and doctors. Also, not to crowded as well. Easy in easy out.
Horrible experience, only care about COVID testing not treating illnesses
Very efficient- was in and out in 20 mins. Staff was kind and understanding.
Always great to me, in and out, friendly staff and of course I am happy with the Drs. Been about 6 tms never a problem. Mahopac office
Other than having to wait outside the office until I registered online it was a wonderful appointment
Quick. Clean. Super helpful
Everyone was so nice. Was immediately attended to upon arrival!
Alyssa, the receptionist and Dr. Bosco were very courteous, thorough, and listened to my concerns.
Very helpful staff and wait time very reasonable. I would go again.
Very friendly and didnt hurt terribly when they had to administer shots.
Wonderful staff, thorough doctors, never a long wait time. I definitely recommend this location
Terrible service, very rude, don’t take their time to answer your questions, they don’t clean when it is a medical facility. I highly suggest you don’t use their service.
Very disappointed with level of care from front desk to virtual “care” . I would go out of my way to avoid going here.
Was very happy with the service. They saw my son 2 times in one day and took excellent care of him
Great staff! Super nice and helpful – in and out visit even with restrictive COVID procedures in place.
In and out very good service
Available appointments. Quick and thorough team of nurses, PAs and doctors.
All the staff are very friendly !
Very responsive and helpful to my needs
Very professional and caring group.
Efficient – kind staff – would absolutely return need be.
I went in to this urgent care in Mahopac ny with strep throat on Sunday and saw the PA (donna) and I have to say i was treated like royalty” .the receptionist was sooo sweet as well….I’m a 53,year old woman I’ve been to many …
Short wait and fast, friendly service
My doctor was very nice and helpful through the process.
Took him in exactly on time. Everyone there very friendly and helpful.
The staff was incredibly nice and helpful! Ashley was so kind and caring.
Staff was pleasant and efficient. Had another great experience today. This was my third time using Pulse-MD in Mahopac and wont hesitate to use them in the future.
From the minute I got there to the minute I left, everyone was polite and professional. I have been going there for years and I think they’re awesome!
I don’t even have a Covid related issue and they’re open, I can hear them talking inside but the door is locked and they won’t answer the phone.
Excellent attention to detail I’m very cordial warm carrying faculty
Went there twice. First time, they told me I had a sinus infection and prescribed a Z Pac. Didn’t work. Went back two week later, feeling worse, and the NP told me that Zpacs don’t work for Sinus infections. She prescribed a 10 day …
Kind staff, affordable self pay fees, very clean office, and they always get me right in when I’m not feeling well. It gives me a peace of mind knowing I have them. 🙂
Nurse who did covid test was very nice but test results for any test take forever to come back and this is supposed to be urgent care. Very ridiculous.
Nice people tonight, great care, thank you
Very unprofessional. Staff “pitch in” to roles they have no training for. Receptionist asked me to sign a screen with no information on what I was signing. When I asked, the answer was “financial agreement”. When I asked to sign a …
I am believed to hvae strep at a differnt urgent care currently I called before I went to this location and wasnt told I had to be vaccinated to come in I walk in explain my strep symptoms and was cut off and asked if I had been vaccinated …
Great care and quick services
I fell at PF gym and split my elbow open…knew I needed stitches …went right to Pulse Med..they took me immediately and a wonderful Dr stitched me up gave me x-ray and antibiotics …it was a comforting fast experience!
Good experience. Fast service and timely results.
very fast and friendly service. But what impressed me the most was that 6 days after our visit, they called us to see how we were doing. In my adult life , i think that was the first time a doctors office ever did that
Waiting for the doctor to join the virtual appointment for 45 minute. Tried calling every office and nobody is picking up the phone anywhere. This practice is garbage.
Great urgent care to go to when your sick they care for you and they help you to get better. Went to another doctor they said everything was fine few days of suffering I went to pulse and the doctor gave me the right antibiotics for me and …
We’ve been using this urgent care due to its convenient location since they’ve opened. They refused to treat my husband when he was hurt at work without a credit card for full payment “in case the claim was denied,” knowing full well we …
Went to pulse medical urgent care in Mahopac. Was told they could not see me because I didn’t have a copy of a Covid test from four weeks ago. Even though it would not be valid because of the time Since the test. I was told I would have to go somewhere else. Great urgent care good thing it wasn’t too serious.
Very pleasant staff, got seen very fast.
Quick entry, great help, and Justine (Ivan?) was really nice. Definitely made bloodwork & EKGs a better experience
Everyone was attentive, caring and professional. They all answered my questions and helped make me feel at ease. Thank you!!
Went into urgent care today Tuesday, October 16, 2018. Told the receptionist about my problem which was my knee being inflamed and me not being able to walk without any pain. I also mentioned bruising but due to no injuries. My main reason …
Well organized and on time. Doctor and nurse were both very friendly and compassionate.
My daughter had an ear infection and I went to my regular doctor and they said she had a mild infection and put her on regular painkillers. Week later it still hurt so we took her to urgent care. turned out it was a MAJOR infection. They got us the right ANTIBIOTICS and my child felt better in a few days. Nice staff as well. 10/10
So scheduled a appointment, 915 was told to to virtual visit first at 1115, and now been waiting in the car for a hour, sorry but many better places near by consider this my last time here.
Very Upset with these rude and unprofessional people. They keep the door locked and when I knocked to go in the woman shoved a box of masks in my face and ordered me to put one on. She stood in the doorway blocking the entrance and I told …
I’m beyond annoyed right now! I set up a 10:45 a.m. appt and it’s now 11 a.m. and I’m still waiting on someone to show up to the “virtual call” that apparently I must have before even coming into the office. I have called the office so …
Appointments seem to be useless. Still going to wait an hr.
Their pcommunication is fantastic when it comes to your billing information, nothing else.
Awesome people from beginning to end. Excellent t care!
They were so kind and caring! I did not wait long. Staff were courteous and compassionate.
The doctor and the nurse were both very sweet with my autistic son. They listened to my concerns and made helpful suggestions.
Been in the waiting room for over an hour. Maybe if I puke on their floor they would help me. Not happy. I paid double what my insurance card says because I have a “high deductible” one other person I’m before me. I’ll be going somewhere …
Try calling today and no one was picking up the phone. So I went there in person, the door was closed and I was reading the post left on the door When a receptionist came to the door and asked if I had an appointment. I said no I’ve been …
Avoid this place. They weren’t even open for our scheduled appointment. The staff was rude and they are taking advantage of the pandemic by forcing a “virtual” visit that they charge you out of pocket for before they will even test you. Shameful and greedy.
Amazing staff! Thank you for making me feel better
Very great experience. Was honestly surprised cause of the negative reviews I read but all were false when I went to my visit today for the first time. The NP Nicole was very sweet to me and gave me so much information that my own doctor …
Tried to get my daughter seen on a Friday evening. They wouldn’t see my daughter without a virtual appointment, which they were 15 minutes late for. Then they tell me she can’t be seen in person till she gets a COVID test, which they only …
Horrible, this place should be embarrassed. My mother came in needing to be seen after her PCP told her to go to an urgent care. The lady at the front desk insisted that the provider would not see her because she had symptoms of COVID (she …
I had to get a ring cut off from my partially-arthritic finger and the staff at Pulse-MD were fabulous in handling this. The procedure was not nearly as painful as I thought it might be and was finished far quicker than I thought. Everyone …
The staff was friendly, caring, patient and helpful. They lifted my spirits and had me in and out for my Covid test swiftly and cheerfully.
The staff was very qualified and extremely pleasant
Only complaint was the wait even after I made an appointment.
The PA seemed to be very knowledgeable
Was refused medical attention. Couldn’t breathe and in distress, wouldn’t get help, wouldn’t offer help. Kept saying they needed my vaccination card. I couldn’t talk to tell them I had it. I had to call ambulance from their parking lot. …
Fast and courteous service. No one wants to be at the doctor on a Saturday morning and the staff all understood that. I was in and out and my medication was accurately sent to the pharmacy. Amazing place.
Lisa was great. She took one luck at my leg and knew I was getting down with ticks. Very good service so far
The office staff was amazing. Very professional, quick and efficient.
Everytime i go here i’m treated with nothing but respect. My nurse Lisa is awesome! So is Dr. Tom and the whole staff. No matter what i needed they are always here for me. Wonderful group of people.
Got a COVID RAPID PCR test here and paid $250 out of pocket (they do not accept insurance for rapid pcr, rather will gladly offer you an invoice). I have yet to receive said invoice over a month later. Have called to follow up several times, it’s very difficult to get someone on the phone.
I brought my oldest son there and he is autistic. They were very patient, attentive and worked well with him. I highly recommend them.
Giving 3 stars because we did get a throat swab, but don’t call me at 8:30 am to discuss my review of your establishment. I hung up on the person who was the one we had virtual visit with. I was not about to get into with her. She needed to …
This is quite frankly the worst urgent care facility I have ever visited and they should be ashamed of their performance. I had a scheduled appt and they kept me waiting in my car for over 50 minutes before I decided to finally cancel. Do better.
Went this morning for a Covid test to travel internationally. Had a great experience! Everyone was kind and caring. Would recommend for all types of visits !
Went there yesterday and the WOMAN PROVIDER made Extreme Racist comments. In FRONT OF MY FACE. It was beyond disgusting especially for a place that is suppose to be “PROFESSIONAL” Will NEVER step foot in this place again. The REAL Urgent …
Everyone here, from the receptionist to the nurses, is exceptional, accommodating, educational, & very friendly.
Worst interaction I have ever had with a doctor. Waited all morning for a virtual visit. The doctor finally calls me and does not ask any pertinent questions regarding the illness, says there is nothing he can do. Suggest we go to the ER. What a waste of time that could have been used to see a competent doctor!
I waited in the virtual waiting room for 1 hour and they didn’t show for my virtual visit. I tried to call the office 15 times on top of that, and I got no answer. At one point someone answered and immediately hung up. I was coming here …
I had a great experience with a lady Karen, she helped me with info on the covid procedure and with info regarding my DOT medical card. She was very knowledgeable and super helpful from start to finish. Thank you
Joe
Went here with my boyfriend who was in a lot of pain at 6:30. Hours say they close at 8 pm…was turned away by the receptionist who spoke very coldly and said that they’re shutting down the computers now and he should go to the ER instead. …
I would just like say everyone there was extremely friendly pleasant and informative it was very clean I didn’t wait very long overall I would recommend this to urgent to friends and family I don’t have insurance and there prices are very reasonable
My son fell, landing directly on his hands. We wanted to get an opinion and an x-ray. We checked in to an Urgent Care near our home but it had a two hour wait. I remembered that my good friend used Pulse-MD for her family and called to …
This is the absolute worst “urgent care” with unprofessional unkind staff and negligent doctors. Not only was I personally (and rudely) turned away when I went in sick hoping for a check up/antibiotics, but my son was left waiting with an …
Very efficient, took me in exactly at my scheduled time.
Be careful about giving them card information… will keep your card on file and charge without consent. Charged my card that they had on file from a previous visit before I even entered the facility, and did not even take the time to explain the cost. Very unprofessional!
Made an appointment but still had to wait 1&1/2 hours…confused as to why???
Efficient professional caring amazing- the NP that saw my 3 daughters was very thorough and knowledgeable
Process of scheduling appointment is terrible. Scheduled appointment for rapid COVID test for my travel have been canceled due to weather conditions. And this is alternative for emergency room? And what is the virtual visit? Just do the test. Never again.
Outstanding care every single time! In and out in under an hour. Friendly staff and knowledgeable medical professionals.
Had such an amazing appointment. The front desk was so sweet and very helpful on getting my new insurance in. Cleaning up after every person who came in to make sure nothing was spreading around. The nurse was very kind and listened to all …
Terrible place, terrible service. Made an appointment for 10, watched multiple people walk in after me, get taken in and able to leave before I was even taken inside. What is the point of the appointment? Didn’t leave there until after …
Easy appointment scheduling. Was seen quickly by a professional and friendly staff!
Bad service. Rude employees, don’t go here for any medical help, you will leave upset
I like going here because the wait is minimum, the staff are nice, friendly and professional.
Very friendly, patient and helpful there. They apologized many times for simple things, which wasnt necessary. However, understandable since most Americans now are self entitled elitist with cell phones, so I’m sure they’re just playing it safe with customers. I Recommend them!
I’m surprised at all the negative reviews, so I felt compelled to leave one about my positive experience. I made an appointment for a covid test mid- October after feeling unwell. The patient paperwork was very easy to fill out via Solv, …
All the staff was kind and helpful. Booking online sped up process. Short wait time. Grateful for their help.
I have never been treated so poorly in my life. The staffer was extremely aggressive and discriminatory. It was humiliating and I am still sick to my stomach from the experience. I cannot even believe the way I was treated (8 months …
The pulse MD in Mahopac is ran efficiently and the doctors go above and beyond. I travel the extra miles to go to this urgent care because of my experience with them.
The people working here are super nice and professional. From the front desk to the provider and the nurses. The most pleasant experience I’ve had at any medical facility i have had to use. Would highly recommend tis location.
Extremely rude receptionist. Very condescending from the moment I walked in. If your operators don’t follow your guidelines. You may wanna fix that before making people waste a hour to get there. Place is a joke. Don’t waste your time. Only reason I’m giving one star is you have to to leave a review.
Amazing experience with Nurse Practitioner that saw me and my kids. Great attitude and kid’s approach and just a pleasure to be taken care of. Forgot her name- but short brown hair- 40s or 50s. …
Dirty waiting room garbage left on tables over 70 min wait on schedule appointment. No music. Tvs off. Uncomfortably hot. Unkind front desk. One bathroom also unkept. Had so many people over scheduled that many forced to stand. Understaffed. Nice nurse.
Don’t waste your time. Sat in the waiting room for an hour to get an x-ray only to be told they can’t do it because I don’t have a claim # after telling me they didn’t need it.
Came in and was seen promptly. Everyone was professional and friendly. I have never had an unpleasant experience here.
Receptionist thought a patient wasn’t listening to her conversation on a phone call and overheard her complaining and cursing about the patient. Very unprofessional, I don’t understand how you can work in a place to help people but once their backs are turned talk about them.
Brought my mom to get seen the staff was very polite and accommodating. The patient care was great..
Very helpful and kind staff. Didn’t have to wait long at all and my daughter got the help she needed. Very satisfied!
Very professional and caring. Clearly explained exactly what they would do and then did it well
On time and efficient …
Great support! Nurses displayed great bedside manners! The doctor was friendly and have a full explanation of both pcr tests.
The Doctor that cared for me was amazing. She was extremely thorough and even went as far as putting me in a dark room for a bit after I received the meds for my migraine to be sure I was feeling a little better. I am super grateful. Thank you so much for doing that.
In and out fast. Got checked out quickly. Staff friendly. Easy scheduling online. No much else you want from an urgent care.
Awesome experience. The woman at the reception was amazing and helped walk me through the process. A+++++ Bravo 10 star. Thank you
Amazing!! From the receptionist to the all Involved! Even accessing the paperwork and results afterward is easy! I go here instead of my dr. This place is the best!!
Dr. Miano was outstanding. Very prompt in seeing me, very compassionate toward my health concerns and very informative on how I should proceed after my examination. …
the workers at the window made fun of my mom with the window open not knowing she can hear her. Very unprofessional, I don’t understand how you can want to work to help people but have such a nasty personality to your patients when their backs are turned.
The Dr, Medical Assistant and Receptionist we’re absolutely Amazing!
The Dr. Took his time and addressed all my concerns. What a great experience with my visit.
Medical staff was excellent. Though I had an 11:30a appointment that I was on time for, at 12:30 I made the mistake of bothering the desk representative who rolled her eyes and shook her head when I asked how much longer it would be. She …
A pretty W experience, walked in talk to lady infront, gave info, waited 10 mins max, walked in office. The nurses and doctor were super chill, I got swabbed and talked to them for a lil before they sent me home. Got my Covid(rapid) test results on drive back home, definitely recommend this place for Covid tests
I had a great experience with front desk chick-in, check in nurse & doctor.
Had a VERY long wait to be swabbed for Covid & flu.
Overall, my experience was good.
Straight-forward booking of appointment, and even when we were told there might be a delay because of demand and walk-ins, I don’t think we waited an unreasonable amount of time for our appointment, especially when you consider this tough …
This was the worst experience of my life. The receptionist needs to find a new job. Her bedside manner was terrible. I had a car accident and gave her all the information but she thinks that state farm has a private insurance company to …
Excellent service and knowledgeable practitioners! I travelled from CT to this urgent care facility. There were no open appt in CT and this facility had appointments. There were quite a few walk-ins but I was staying put until I received care. Excellent and if I need Urgent care again, I would go to this facility!! Thank you!
Facility is very clean. The waiting area is large and well spaced out. I haven’t had to wait in the waiting area for long in my 3 separate visits there. The staff have all been prompt, friendly and helpful. Checking in online via their app …
Receptionist was polite and professional, as well as the nurses and doctor. I was treated with respect and consideration. It was a bit of a wait, not long really. I had to bring my daughter with me and they gave her princess stickers while she was in the waiting room with my husband. Very kind.
I have used Pulse-MD for myself several times. It’s always easy to make an appointment online. The staff is friendly, and the nurses and physicians always provide good care. I actually chose to take my 5 year old to pulse MD today instead …
Great staff here! Friendly and professional. I was seen within 10 minutes of my appointment time. I pre-registered online, which I highly recommend, it saves time when you arrive because you have no paperwork to fill out in the office. I was given a diagnosis and treatment plan. I’m feeling so much better now!
I was pleased with my experience.This is a busy cold and flu season and I know there will be alit of patients that will need care. It was a bit of a wait but I had nowhere to be at that moment. Once I was seen it was1,2,3, and I was …