Even in an emergency, your comfort and privacy are important to us. The NCH Emergency Department includes private rooms as well as specialty rooms for trauma, critical care, isolation and behavioral health.
| Sunday Open 24 hours Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours |
800 W Central Rd, Arlington Heights, IL 60005
Do not let your self end up here. Terrible service, they do not contact any of your current Doctors or specialty Doctors. I have epilepsy and they think they know it all. After i was out of the ER, their decision was to taken me off all …
My First colonoscopy. I was very nervous, not knowing what to expect. A brief meeting with
Dr. Bernsen commented he was in a blue top. Nurse was trying to stick my veins …
Ive had good experiences here as far as surgeries go but thats to be expected at any hospital. The problem is their E.R. now inderstand im not an idiot. I understand that when u go to any e.r. there’s a wait but what this hospital doesnt …
Waiting time at the ultrasound department is TOO LONG. It’s 75 minutes for me already and I’m still waiting here in the waiting room. I’m trying to talk to the staff at the desk to see if my name is omitted from their list. She said they …
It was awful. Brought my daughter here who a few days earlier had an open reduction surgery on her tibia and has an external device. She was in a lot of pain and her leg is supposed to be elevated. She waited for 5 hours to get her tests …
Nothing is in the for front of my mind other than June 18, 2013. Actually I should take you back three weeks to May 30, 2013. My husband Stuart and I were watching TV. I looked over at Stuart and he did not seem to be awake. I tried to …
Wonderful staff made an unpleasant experience much more manageable. Had Sharon and Kim do a stress echo test prior to a surgery and they had me laughing and relaxed in no time. I appreciated how they put my unfounded anxiety to ease and Kim was entertaining and reassuring to my worrisome questions.
I went to the emergency room because I had a kidney stone, which I have had had 6x previously. In the past, at Highland Park Hospital when I came to the emergency room for the same issue, they gave me an IV and I passed the stone. At NW …
Northwest Community hospital is the best in Nortwest Suburbs for patient care. The doctors and nurses are very compassionate and courteous. Especially, the cardiac division has excellent specialists, technicians and nurses. The care they …
I’ve had three surgeries at Northwest Community Hospital. My surgeon is top notch, and the care I received while at NCH was outstanding. I have no complaints whatsoever about the medical staff or the facilities. My frustration is with the …
If you a pregnant and are considering having your baby at northwest community, my only advice is not to consider it. I had gone to Northwest 4 times due to my contractions being less than 5 minutes a part. I am a second time mom. …
Horrible ER visit!! Went via ambulance for a kidney stone. Some male, whom didn’t introduce himself (nurse? I thought he was a doctor), just stuck his head in (white, beard, don’t recall if he wore glasses or not), stated “you are a …
I really had a very bad experince of your hospital. I deliverd my baby on 28 dec 2019. They forget to give the vaccine to my baby.. they creat some problem during c section just because of that i had to go through the 2nd surgery. Not a good experince.
My wife delivered twins at NWC in November of last year. The nurses did a great job of coaching us through the entire project. We also took their Lamaze class prior to the birth. It was extremely helpful and the teacher was amazing. My only …
Jennyfer Nevarez Cervantes here. The one time I was here they were very attentive with an allergic reaction I had. I can’t even remember getting there although I drove myself there. Thank you for being attentive.
Excellence in all areas except one… There is totally insufficient parking at Building 3 (Day Surgery). Not one space available (9 car convoy searching) in the indoor facility and none in the (very small) outdoor lot. We were totally …
Hospital stay was good, however was not informed that a consultant was see me, then after hospital stay there billing (North Hollywood IPC) sent my bill as not insured. Consultant doctor sent my bill to HRRG collections. Was never sent a …
This hospital should be condemned. Full of butchers and staff that does not care if you live or die. What a horrid bunch of awful people who pretend to be in the medical profession. STAY AWAY if you care about your health; because, this …
Northwest Community Hospital is an excellent hospital! I have complete competence is this hospital. It is a treasure in Arlington Heights, with the best doctors and I might add nurses too. …
Terrible experience there. My mom went in for emergency stomach surgery for a perforated bowel. She never woke up from surgery. She was in a coma and then on life support. She had a DNR due to chronic lupus and complications from Multiple …
1/4/13
Had Knee replacement on 12/3 /12 Nurse Jon took the pain blocker out after 1/1/2 days. I told him it should not come out until 3 days after surgery and for …
On 1/6/16 I sprained my ankle at the gym thinking it was broken. I had to be transported by an ambulance to the hospital. When the ambulance arrived they seem very attentive but, once I was put on the stretcher the person threw a small …
The ER doctors and nurses were wonderful….but the area was dirty! Scuff marks on doors, woodwork, desks, dirty floors and baseboards and walls, the tv remote was sticky and I had to ask for something to clean it. Very disappointed in the …
I can’t say enough about the doctors, nurses and all staff that work in the E.R., hospital, and in the Busse Center where tests are done. Everyone is professional, knowledgeable, friendly & genuinely seem to care about you. They are ready …
I went to ER late December 2017 with a foot infection. I was diagnosed with untreated diabetes and cardio issues. Although I had to have the toes amputated on my right foot the combined efforts of Dr. Shukla and Dr. Edwards saved my leg! …
Though having to go to the hospital is not a pleasant experience, being at Northwest is a great experience. The entire staff knows their job and they ease your nervousness. Tests and results are done on a timely basis. Recommend NCH to everyone. And their therapy pooches are a welcome diversion.
I had my mammogram 9/23/16. The tech. explained about this new 3d imaging, which she thought it would be a better test. I had questions about the length of the compression, which also increased your radiation exposure as well. It did hurt …
I went to NW community hopsital on 9-19-16 to have pre lab tests done for an upcoming surgery. (Tho not the emergency room) I had a chest x-ray, and an ekg and all the staff were wonderful! My last stop was to have my blood work done, …
Went into ER to take a friend. The ER nurses were just RUDE wouldn’t help and when asked a question they acted like I was annoying them. They kept all blankets away even when my friend asked for one. The nurse threw a fit when my friend …
The nursing staff was amazing during my 2 night stay. I should have only been there one night. However, my surgery had to be pushed back resulting in me staying 2 nights. What does that mean?? More money for me to pay!
Worst experience of my life. I was there with a back pain (diagnosed with sciatica), the pain was unbelievable and I was crying like a baby. They put me in a room with no blanket, so I was also cold. They forgot to give me the remote that u …
We arrived at 10pm and it wasn’t busy. We were not given a room till about 11:45pm while we walked past dozens of empty ones. Doctor came in about 12:10am and we weren’t taken for a scan till 1:10 am. The wait times are ridculous and the …
I have been using Dr. Christian Daniels as my PCP for many years. I have since moved to Marengo which makes it hard to drive into Buffalo Grove. I was thinking about changing doctors. Then this summer I had some complicated medical issues. …
My BCBS HMO insurance stopped covering Qwest blood draws at some point earlier this year, and I now have to have them done by Northwest Clinical Labs in order to be covered. My first experience was on July 10 where I had a 10:30 …
Some good and some not so good. I am sorry that the medical field is so fragmented anymore. It seems more like a business. Hospitalists really know little about one’s condition and my internist, who knows me is not allowed to see me in the …
My procedure was the first experience with NCH and it could not have been better. Every person I had contact with from the phone calls to confirm appointment and provide clear instructions, the receptionist, the prep-nurse, and the …
I prefer going to the hospital’s satellite center on Rand Rd and Kensington Rd. It is so much nicer than hospital if you need a CT scan. I have had three there since my back fusion. It is clean and the tech doing them is professional and …
DO NOT UTILIZE this hospital or any associated groups of this hospital. This facility has major customer service issues with billing… We have made some co-pay overpayments and are not being refunded because those funds were applied to a …
I love Dr Skyba!!! He spent an hour with me and was by far the most thorough exam I have ever had. He listened to my concerns without passing judgement and made recommendations that were very helpful. His nurse Rodeka called me the very …
My experience at the hospital was great. Everyone is so professional and friendly and treat you with such respect. From the moment I came in for my out-patient surgery to the time that I left , I received the best of care. It is truly a wonderful hospital filled with a great, compassionate staff.
Some of the female nurses are rude and not helpful, they were both blonde and one of them had a tattoo on their wrist. They gossip instead of help patients. I also overheard one of the nurses insulted me after she helped me out. …
I have waited over a year to make this post in the hopes that an out of network billing issue would be resolved with the help of the hospital. Unfortunately I haven’t received the resolution I hoped for and I want others to be aware of …
Omg I wish I’d found this hospital before. The ER room was an actual room, not just all separated by curtains. The doctor and staff were great (well there was one nurse who wasn’t so much, but nothing is perfect). Too bad this is a bit of a …
I would like to take a moment and share the amazing support that my mother and family have received since she elected to go through radiation at Northwest Community Hospital in Arlington Heights. From the moment that we walked through …
The main hospital is extremely well run, the staff pleasant, and the nurses and others often go above and beyond their call of duty to make patients comfortable. ER waits are very short. The food is pretty good and you can order off the extensive menu any time and as often as you like between 6:30AM and 6:30PM.
I took my sister to NCH for a possible overdose at first they went through the basic protocol. They released her after a blood transfusion the next day to transfer her to a rehab facility. When I got there they were ready to send her to …
In September 2017 I came to NCH emergency room in critical condition and was treated immediately with the best care possible. I had been living in Texas for the past 12 years and had not been established with permanent doctors even though I …
The doctors and nurses are great but the main hospital billing and admin staff don’t care about service. Every time I have called billing to find out about a bill that either I couldn’t understand or I did not receive, they are completely …
On March 8th I came home from my 2nd job and felt a sore throat coming on. By Saturday the 10th My doctor could not see me until the 26th. I was dizzy, coughing terribly and stayed in bed till Wednesday. I went back to work but By then …
I have been a patient through the NCH group for many years. I have found that they have made amazing changes over the years, specifically with regards to their customer care. From their labs to their day surgery, the difference is …
I honestly don’t think their billing department knows what they’re doing at all. The first time I went here to get a few labs done, I paid the bill they sent me. A few weeks later, I get a call saying that my check bounced, despite having …
I always feel well taken care off when need to have labs and/or other outpatient tests done. The staff in registration are so welcoming and friendly too. I recently was there for an Xray and to pick up a prescription at the Pharmacy which was so convenient.
Emergency room is awful. Came in with husband who has stroke symptoms and we are here 1 hour and waiting. 5 people have gotten in ahead of us. Telling me beds are full. Hire some more doctors!! Not coming back ever
Do not go here! Over medicated my mother and put her into a stroke like stay. The ER doctor was more concerned with answering calls from his wife regarding what she was bringing him for dinner then listening to my mother. She ended up being …
This hospital is horrible. I was 8 1/2 mnths pregnant and went into false labor. I had a doctor and a nurse tell me that I couldn’t have a natural vaginal birth if my baby was 10lbs or more and no doctor will do that delivery, I must have a …
Please do not visit this hospital for any reason. Immoral would be the only way to describe this facility.
In my opinion, NCH is contributing to what is wrong with healthcare in this country. I always thought that after over 40 years as a customer, with 2 children being born at the hospital, that NCH was above the fray of profits at any cost. …
If you have to be in a hospital then NW Community is a great one to be in. I can’t say enough about all the doctors and nurses there. They are all so knowledgeable and caring and make a rough experience a more pleasant one. …
From the moment of registration to the time of surgery, the front desk staff, nurses and doctors were all very professional and addressed all our questions and needs. They were kind and compassionate and a reflection of a top-notch hospital. There were no negative experiences.
My family and I have been affiliated with Northwest Community Healthcare as patients since moving to Illinois in 1974. Over the years, NCH has advanced in medicine and the latest technologies, but has never lost its compassion, care, and …
In general my experience this evening was ok. I normally prefer this hospital over the two closer to me because the staff is usually great courteous and compassionate. When I was hospitalized May 10th for a broken sternum due to a car …
If you are conscious or not dead never choose this place. when my wife was taken to the ER from work I rushed into to this place from my work. A muscle man like lady stopped me at the door before I talk to my wife and asked how I am going …
Never choose this service provider. If there was a 0 on the rating I would give it, but there is not. I keep receiving hospital bill even though I am insured and everything was done through the correct procedures. My insurance company tells …
Elderly mother was taken into the emergency room. Very difficult to call in and get updates on her condition. Encountered being put on hold for over 20 minutes, after which I finally gave up. Then finally managed to get to someone, Vail, …
My experiences with NCH have been absolutely wonderful until the last one. My surgery was scheduled for Nov. 22. I was told to come to the hospital the Thursday before for blood tests. Had the blood tests. Then I received a call telling …
My fifteen year old had a day surgery at NCH last week. We were so pleased with the excellent staff and facilities. They were so kind to my nervous son and explained everything very well to him and to us. It is also a beautiful hospital …
I have used NCH on numerous occasions, for things such as routine mammograms as well as for more non-routine surgeries for me and my husband .Most recently I went to the ER there for an xray following a fall. I have always found the care I …
I went here for outpatient surgery. Was very dizzy and lightheaded upon arrival. They were extremely attentive and brought me in right away. I found the entire staff were kind and provided excellent care. This is a great hospital from my experience.
I have been a patient of Doctor Ferber for the past 20 years. I have had certain serious medical issues for most of that time. I have yet to find a better Doctor or a better place to see him. NCH has been and continues to be the very best …
Want to thank the ER Dr. who was so kind,caring and listened well to the problem we were having & the reason we were there, no rushing, that was a pleasant change form the kind of care rendered today, and yes, they were very busy and we …
Paula Rodriguez is the best one!!! I took my mother in today and she made sure to listen to her patiently and did everything possible to make the pain disappear. Great job!!!
If you have nothing better to do than wait, go here. I made an appointment for a simple blood test. I arrived 15 minutes early and went thru registration easily. Was then taken to the lab waiting area and left after 40 minutes because my …
I would not recommend NCH for your child’s high risk level of care. The ER did their best but the pediatric floor dropped the ball after a few days. They never notified our pediatric physician that our son was admitted, after being there …
We did not have a positive experience at the pediatric unit. I took my 3 year old girl there because she had severe cold symptoms that were very distressing. My baby was very upset when we got there (especially having not slept all night …
I went in to the er with bad abdominal pain, they admitted me and kept me for 4 days. No food no water. Ran test after test and found nothing. Billed my insurance almost $50,000!!!! Now they want several thousand more from me! I was …
If I coud this hospital one star I would. ER does get 5 stars but the staff on 3 East gets a negative amount of stars. I am the patient advocate for my 87 year old father. He was admitted with pneumonia on Sunday October 7, 2018. He …
My wife required minor surgery and had to stay for four days. The staff–from nurses to maintenance to doctors–was caring, friendly, and efficient. Contrary to the cliché, the food is varied and excellent.
I was admitted to the Emergency Room at Northwest Community Hospital, in Arlington Heights, on June 5th, and from there to the ICU until June 6th, and in a “regular” room until I was discharged on June 9th. All the staff was attentive, …
Worst hospital experience ever! Hospital is a gold digger!
We went to ER at night because my wife had some pains in her stomach. She is …
I was just there for a Nissen fundoplaction and the doctors and nurses were absolutely fantastic! Dr. Chimelewski and Dr. Hector Martinez were so knowledgeable and really took the time to explain everything to me and address my questions …
A good bedside manner and compassion go a long way in the patient healing process. It truly does have an effect on the patients’ overall well-being. …
My son had a tonsillectomy here Friday. That went well day surgery staff is the best! He’s coughing up blood, so we called the ENT and he said to go to the ER to see him. We’re at the ER. Been here for HOURS as he bleeds from the …
If you’re thinking about it.. just don’t. Little structure for wait times (4+ hours seemed to be the norm. This is also noted in other reviews). Unsympathetic admin staff. Rooms almost unkept in some cases. …
I was having severe chest pains and was having difficulty breathing one morning. I waited a while, took my asthma medicine and used my inhaler. After an hour I called 911. They came immediately, checked me out and recommended going to …
Excellent Service, Always on time, very less wait time.
Doctor is aware of your condition, listens & takes interest in what you have to say & provides advise accordingly. …
My experience with NCH was wonderful. I had surgery last week and was well taken care of before during and after the surgery. All who attended to me from admission to recovery met all my needs and answered any question I or my husband had …
I gave birth here Dec. 15, 2020
𝙋𝙧𝙤𝙨
The hospital is nice. When I entered after my water broke the woman at the …
I was admitted in this hospital on 1/21/2017 at 3.30 am. The treatment was good, staff was good and I was ready to discharge on 1/26/2017. While taking back my stuff I realized that I lost $940. As explained before I was admitted at 3.30 …
The Dr.’s are great. The ER staff that checks you in (Margret) has absolutely NO empathy, sympathy much less a professional attitude. The staff and management should be ashamed of themselves. Margret is rude and disrespectful and obviously …
Worst ER experience ever. My husband was brought in by ambulance for confusion and out of the ordinary behavior. We were there 9 hrs and not once did we see a doctor. I had to ask for the results of his test. Nobody came into the room to …
I was brought to the ER at NWC hospital yesterday after I slipped and fell on black ice, and my friend and the gentleman that does valet at the hospital assisted me into a wheelchair. …
Had a hysterectomy done with laparoscopic! Surgery went well so the doctor tried to force me to go home! Had a partial hysterectomy done some years ago and was kept over night for observation and the pain was brutal! So I didn’t want to go …
I went to ER with my son today around 3 pm and Denise RN in triage was wonderful! She was super nice and great with kids.
Also, Dr. HANG was wonderful and very caring.
Thank you for listening to my concerns!
Checked in to the emergency room for extreme food poisoning. Was vomiting for several hours in a row. I asked them for some blankets cause I was freezing and it was super cold in the emergency room. The nurse just put some folded blankets …
Absolutely terrible finance department. I called and asked about a bill and dealt with total hood rats who insisted on arguing with me versus trying to help me. Because of this, I’ve changed hospital and doctor networks. For the first …
We sent our son to the outpatient behavioral health program after he was discharged from another facility as an inpatient. His doctor there increased his medication without telling us, and told our son “oh by the way tell your parents”. …
This hospital and the care it provides has gone down hill. I used to want to come only to this hospital when I was sick because I knew I would receive the best care. Now when you enter , it what I imagine to be like jail, they treat you …
My last experience here was horrible. I was inpatient a few times over a week. The last time I went back (at the advice of the Dr office that took care of me the first time) for the same reason the er doctor wouldn’t listen at all. I gave …
I was moved to the ER of this hospital last year against my will because some officers got word that I was experiencing suicidal ideation. The people here did absolutely nothing for me; they left me alone in an empty patient room all night …
Very disappointed in my emergency room visit yesterday. I was there not once but twice in twelve hours. And I still don’t know what’s going on.
The first time, I went in at 6:30am, pretty sure it was during a shift change. …
I am so pleased to leave a review for the outpatient day surgery staff. My experience was excellent. They were sensitive to my needs (I have PTSD) and were kind and generous with their time and expertise. I especially want to commend nurses …
While the care and nursing staff were great, we waited 6 hours for transport to the care facility across the street. Was supposed to happen at 2 p.m., didnt get transported until 8 p.m.
Now that the new areas are finished the rooms are much more private and comfortable. Several improvements were evident. White board with your care persons names and when you took your last meds and what they were. Meals were improved. …
My doctor sent me to the Emergency Room and it was the worse experience! Check in was quick and very efficient and then it broke down! It took over two hours to get from the remote small waiting area to a exam room then over an hour …
Good hospital. Great staff and attending physicians.
Our two children and five grandchildren were each born at Northwest Community Hospital which has seen us through every kind of life situation from beginning to …
Coming from a trauma 1 500+ hospital, and working there for 37 yrs. I can honestly say. My experience as a patient in the NW Community ER was completely unprofessional. Non personalable, and total nonrespect for pts and their needs. I was …
I woke up one night with sudden intense back pain. I made my way to the hospital and the check in process was quick and easy and I got into a bet quickly so that was nice. I waited for a while for a nurse to come in when she finally did …
Being a referral consultant for seniors in retirement living options I am very educated
On hospitals and emergency room …
Had some hard times here, and the hospital staff helped me through them. They were slow with the medications at times, no one had explained to me that you have to request medications in order for them to be given to you. After numerous …
If I could give this hospital negative stars, I would. I’ve never experienced such disrespect, terrible beside manner, or attitude in my life. People go into this hospital in hopes of being treated well and to be taken care of – they leave …
I sent My baby son here in ER because he had fever. I was glad they checked him in quickly. A nurse and a physician assistant did physical check, then we waited hours and hours for results of chest x-ray (After over a months, I received a …
My husband had to go to the ER. It was not a long wait to get a room and be seen by a doctor like most ER’s are. The ER doctor was really nice. We only stayed a couple of hours because they decided my husband didn’t have to stay overnight. …
re-posting my old review 6 months old:
Not a good Administration and no industry standards and disciplines for their management. The Doctors and Nurses are qualified outside and do not give their …
If I could give less than one star I definitely would this is a horrible place to go if you are looking for care they have zero patience for sick people a nurse threatened to kick my husband out of the hospital because he was moaning in …
We walked in to the ER at 4am and it looked like a homeless shelter. People sleeping under blankets, some who eventually just got up and walked out. Empty cans, bottles and food wrappers left on tables. Might want to work on cleaning the place. Blood on the floor once we got in an exam room. Went home and showered. Felt dirty.
I had an outpatient microdiscectomy done at NCH. All of the staff made me feel extremely welcome and comfortable during the entire procedure. All of the operating staff introduced themselves to me ahead of time and were sure to answer any …
My son was a patient in February and March of this year (2017), and I was a patient there myself in February, at the same time my son was there. This was not a coincidence. I was visiting my son the first day of his hospitalization, and …
I had a very good experience here. The paramedics (are they connected to NCH?) were wonderful, and one of them even came back later to check on me in the ER. I was taken care of promptly, treated with respect by all staff members, and the …
I Took my father to the ER with abdominal pain a week ago. The staff were extremely attentive and the ER doctor was able to diagnose quickly the problem quickly. My dad had gallstones. Surgery was performed on a Monday and all went …
Atrocious billing department!
My child received a 5 minute consultation and a misdiagnosis at an NCH Immediate Care, which resulted in over $500 worth of charges leaving me with $355 to pay; …
I felt well taken care of. I was there for out-patient surgery and all staff that I had contact with from registration to nurses and my doctors was exemplary. I wanted for very little. There was a 45 minute delay for the operating room …
Not a good Administration and no industry standards and disciplines for their management. The Doctors and Nurses are qualified outside and do not give their share of quality credit to this hospital. …
I had an appointment for a Covid test at 10:30 am today, 4/10/2021and I had to wait in a crowded waiting room for 50 minutes. Two other ladies were waiting for over an hour. I finally said something to the person doing the tests about the …
My mother Jo-An Clay needed urgent care on a holiday no less. I was amazed by the emergency department’s rapid response team. After witnessing their care for her, I am so comfortable and confident that the hospital has qualified personnel …
Wow where do I begin?
My Mom was sent here from her doctor because of pain she’d been having in her heart. …
Recently had a multiple day stay at Northwest. Started in the E.R. and then on the Cardiology floor. From the E.R. staff,doctor’s and nurses to the awesome,knowledgeable and compassionate Cardiology nurses and doctor’s I say Thank You!! But …
I had a great experience today at the hospitals ER. Each person ,tech and practitioner I came into contact with was friendly helpful and caring from the front office to the nurse to the transporter to the ultrasound tech to the housekeeper. …
If I could I would give this hospital zero starts! I had a very bad experience starting with the nurse that was in front today at the emergency room. She was rude and very aggressive with her words! I understand that they are trying to be …
The concierge is so prepotent and she has a very bad attitude she has no idea how to attend people… very bad experience whit her
Yikers, in ER now with elderly father. Place is pretty dismal. Not enough staff to help. Basically on your own here. Really wish we would have stayed home. Sitting in soiled diaper for hours. No call button given, so good thing I’m here as an advocate. If you can get to a teaching hospital, take my advice and drive. It is worth it.
I Dont recommend anyone going to this hospital at all ! They are very unprofessional, i took my son who is two years old to the emergency room because he burned his hand and they did get him help right alway i was there for 3 hours and when …
My daughter went to the er complaining of sharp stomach, chest, and back pain. All they did was give her morphine and that’s it. We saw the doctor once, and the nurses lacked good bedside manners. No one cared if you were in pain or needed …
Went for a colonoscopy, not my favorite to say the least. But the level of service and care was exceptional. Care of privacy, respect, sensitivity was exceptional. A lady came into the office with a super gripe that could have blown up …
It was a very rough day for me as a mother. My 16 year old daughter was having over dose reactions to some drugs she was using to self medicate. An underlying problem I had no knowledge about. The staff in the ER was a class act! Their …
ER is ok ..transporter Juan was incredible pulling me back and forth to scans, full of energy great guy! I went on the 3rd floor and Dr Ahluwalia and Dr Ryabov treated me. I consider myself lucky to end up under their professional care, …
This hospital is great, my daughter has been here multiple times and my mother recently underwent minor surgery. Since we walked in through the emergency doors everyone has been very nice and kind. Doctors and nurses are very informative …
My son has been in and out of this hospital since he was 3 months old. He wasn’t properly diagnosed with asthma because of his age. Well the first time he had an asthma attack he has spinal fluid taken out which was so painful to watch and …
I was brought to the mental health department due to a fraudulent phone call made by someone who I haven’t spoken to in 2 years. I explained that I was fine and mentally stable and that this day was to be a day of grieving over a serious …
I would give zero stars if I could. Erin in registration was rude, unhelpful, and did not share information until confronted. I’d give input on the doctors, but after waiting for 3 hours I was never seen. This hospital is a joke and I’d recommend home treatment over wasting your time at Northwest Community.
Worst hospital stay ever! The nurses and doctors do not care about the patients, nor do they listen. Be ready just suffer if you go to this hospital!
Came into the emergency room and everyone from the front desk to the x-ray tech were very nice and helpful. I didn’t have to wait long to be admitted, seen by the nurse practitioner, orget my x-ray’s done. Would definitely recommend for emergency visits.
My husband was admitted to the hospital with a very serious condition. Due to covid, I was unable to see him. He was in the ICU and unable to speak to me. I was codependent on information being conveyed through the doctors and nurses. The …
My father was taken to the emergency room after a stroke on Jan 27 th. My dad suffers from dementia and relies on my mom. He was admitted on Wednesday the 27 th. My mom did not get a call from any doctor until Sunday Jan 31st. I understand …
Usually hospital staff is very polite and never had any bad experience untill tonight. Had to leave ER room with my son after 5 hours of wait time due to rude and very unsympahetic attitide by KRISTA at front reception check in.
Waited in the waiting room with a serious issue just for them to turn me away because they’re only running a partial staff tonight (because American hospitals are all about maximizing $$$). One half the ER was filled with psych cases and …
Worse place ever! Stay away from this hospital!!! Read the other reviews it’s not just me. I was in pain for few days it didn’t went away so I went to the ER the doctor was extremely rude and unprofessional yelling that he is not an expert …
I had a terrible experience for two reasons. 1: no one trusted me. And 2: I heard some staff (nurses/doctors) call a patient (who was struggling mentally) crazy AND THATS NOT OK. I mean honestly, who treats a patient or anyone that way???
I must say this was not a good experience. I needed ER, burning in fever and had distress in breathing and they had me wait for 4 hours at a chair, in so much pain. This is not what ER is about. I will not mention the overcharges in …
My 83 year old mother was taken to the emergency room this evening after being in a car accident. Due to covid, I was not allowed in and was told by phone to go home and I’d get a phone call with an update. They gave me no other …
Do not receive care from this hospital, especially if you are experiencing financial difficulty. The medical was nothing exceptional and administration, specifically the billing department, lacks any kind of ability to assist patients. …
I was having chest pains and they did not have anyone to park my car. They were not nice I was told well leave.
I had a nurse who jabbed me 3x to draw blood.. 1st 2x she left the 2 needles stick out of my arm at the same time without removing them!.. 3rd time she took my blood in an odd spot on hand..I cannot tell you enough how utterly painful this …
This hospital is very good with the best nurses and doctor ever! I went there with the terrible abdominal pain and got helped right away. They took me to CT scan and find out the problem. I had to stay in the surgical unit for 2 days and …
I was admitted for covid pneumonia and stayed in the hospital for 2 weeks. I have to say this is hands down then best hospital, they took me in very fast, they right away took a blood test and an xray to figure out the problem. The service …
He treats the children excellent. The truth is, I have no complaints about them.
I had a collapsed lung and went to the ER. The ER doctor who performed my chest tube insertion was great. However the nurse who checked me in was not so good. Her attitude lacked any compassion and she seemed really unhappy so maybe …
Patient Beware!!!! Worst experience of my life! I was neglected by emergency room staff while I was passing out in a wheelchair. I needed 2 bags of blood and the nurse spilled one of the bags. They then completely refused to give me …
I had a severe emergency and was in the hospital for 4 days. The staff was very attentive & very friendly. The helpers in my room even wiped me down with body wipes while I was brushing my teeth. My two nurses every shift were all …
We recently had baby delivered in this hospit. All the staff members doctors and nurses provided us outstanding service. But the thermostat in our room was not working and temperatures dropped and they are sloppy fixing that.
My husband went to the ER with symptoms of a heart attack. From the ER through the entire stay our experience was horrible. We’ve had 5 previous ER/hospital visits over the past year and nothing was even close to this bad. The waiting for …
Ridiculous services !!! Unprofessional Patient relations service and the doctors are businessmen, caring on how to bill the insurance and to get paid!!! During a simple procedure to get my kidney stones out, the urologist ruptured my …
If you have a choice, DO NOT go here.
This our second visit to the ER with my dad in the past few years, and each time the wait has been hours upon hours upon hours. Years ago his kidney was …
Hospital emergency rooms are generally places no one wants to be. For various medical issues, my family has spent more than our fair amount there in the past few years. We have a choice as we can choose NCH and another local hospital, but …
The staff was very unprofessional, joking and playing around. I waited 5 hours in the ER waiting room. Then another hour to be seen. I was given strong pain meds. and sent home. …
Wow I thought the hospitals in Waukegan were bad this place is horrible. I had some extreme chest pains was brought here by ambulance the nurse I had was awesome but the ER doctor had the worst attitude could careless what I was going …
I’m in emergency now I’m in very-very bad pain! and they put me in a room and talking to each other talking about their weekend. My stomach hurts sooo bad!!! …
I changed my rating to 1 star after originally I rated 2 star. Northwest hospital standards are dropped and their level of service is lower than cook county hospital in Chicago. Just go there if u can’t find any other hospitals. …
I was admitted for an emergency appendix removal. The whole team i dealt with was caring, understanding and very informative. I was so impressed and felt like i really was in good hands. The facility was clean and well managed. Would recommend!
The only hospital we will go to! Over the past 2 years, our family has had multiple experiences with NCH. 2 open heart surgeries, 1 birth of a child (during COVID). Everyone from the receptionist, to scheduling, to nurses and the doctors …
Worse Experience I ever had to deal with. I had a major head trauma and I was dismissed without even being told how to care for my injury. And lower abdominal injury which wasn’t even looked at! I’m allergic to a lot of medication & for …
While I was here from San Diego because my sister was dying, I had a blockage of my small intestine in March. The expert care I received from this hospital was wonderful. Because of their expertise, I did not require surgery. During my …
The staff at night in the labor and delivery room was rude! Charge nurse actually tried me. All I asked for was HELP and a sense of urgency and she took offense to that. The little girl had a whole attitude about her job. Trust me go to where you are really cared for! ANOTHER HOSPITAL!
Visited on March 16th for an emergency. Luckily not a big amount of patients needed to be seen and I was able to be in and out not too long. Staff was nice and clear with information. Thank you very much to the NCH staff for seeing me that day and helping me feel better 🙂
I do not recommend this hospital because they are sloppy with medical records which could cause a misdiagnosis. Read your records with a fine tooth comb and if something is wrong speak up! Better yet, choose a hospital with better ratings. …
Staff doesn’t communicate well internally from department to department. Nurses blindly feeding patients without following nurses notes from previous shifts. Patient covered in vomit for hours. Terrible to see family go in and come out …
I would avoid this place if you can. I was recommended by my doctor to come here for a chest x-ray. I walked and they took the note I was given from my doctor and they photocopied my insurance card before the xray. …
ABUSE! AVOID AT ALL COSTS!!! Your LOVED ones are in DANGER!!!! They physical assaulted my grandfather post surgery by pushing him into the hospital beds instead of helping him in. They threw his leg which injured his incision and caused …
It looks according to the reviews like it is hit or miss here? I’m quite surprised to hear that because while there I had some of the best care I’ve ever received. The staff were all friendly and really seemed to love their jobs too. My …
This is not Robin Stoner and I don’t know how to change this name to my name. I had a bad experience in March 2020 with Covid at this hospital in the ER. I was so sick and they told me I could just leave. I could’t walk 10 feet! I had …
I was admitted with emergency appendicitis and had surgery. I had a very good experience from start to finish. I have also worked in acute medicine for 20 years so I understand the kind of pressures staff can be under sometimes. I’ll also update if there are any billing or insurance issues that come up in the future.
My mom a 2x stroke survivor came to NWCH ER we’ve been in the ER since 9:30pm. It’s now 2:30am and we’re stilling waiting for her to be moved to med-surg. So I am sitting in the room listening to the nurses talk about going to the club, …
I took my wife here for an outpatient surgery.
It was a great experience.
The front desk, the nurse and Doctor OH all were phenomenal! Doctor explained and answered all questions. The nurse was very kind throughout the procedure.
Very bad experience at the ER a few months ago. It took them so long I started to have seizures in the waiting room & then they cared. Furthermore, i had to wait 4 months for my follow up appt where they rudely tried to get me to switch to …
My mom had a procedure done here yesterday and a woman by the name of desirene was fantastic . She works in the recovery area after surgery. She was very kind hearted and caring. Just thought she should get some praise 👏 …
Okay service but they have billed me 3 times now. They are literally a money making machine and don’t care about their patients.
This was an absolutely terrible experience. We felt treated like objects, ignored, and dismissed.
Nearly all Emergency Room Staff were rude & dismissive, even through shift …
So many people have warned me about coming here and everytime I do, they are just not professional or compassionate to patients. Not all workers but majority. I would say especially the white blonde ladies in the ER front desk. Their …
i arrived at ER at roughly 9 pm for knee pain. The intake nurse, was quick, nice and thorough. She set me up for an x-ray which happened pretty quickly! X-ray tech was fantastic too! It is now 1:25 am and I am still waiting for results! …
If you don’t wanna DIE, you shouldn’t go to this hospital.
There is 3 points of crazy things actually happened when My husband went to this Emergency Room by an ambulance, …
My wife was referred by an urgent care facility to the ER for severe abdominal pain-something we were told is very serious and shouldn’t be taken lightly. Not only were the ladies at registration unhelpful, but they were blatantly rude and …
Worst hospital experience ever they are so prejudice never go here especially if you are black they dig into your past history without your consent and turn nothing into something due to your race.
I went here on a emergency for a apendicitis everyone was really nice !
I couldn’t remember the white blonde hair lady that was helping me but she was the nicest . She kept saying it’s okay hunny, cause I was scared . And kept …
This hospital is having issues. They do not seem to care about their patients anymore. They have made numerous mistakes in the past few weeks. Patients are not #1 anymore. When I spoke with the patient advocate about my concerns, she …
I don’t know what’s happening with the Healthcare system here in Illinois, but they need to get it together, because this is RIDICULOUS. On several occasions when my mom would call her doctor, they consistently told her to go to the ER & …
If you value your life or your love ones life DO NOT COME HERE! If you ever trust a review trust this one! They are rude, ignorant, lazy, and they don’t value yours or your love ones life! Please DO NOT go here if you can avoid! The Dr.s …
So, a family member of mine just got her surgery done at the hospital and the service at the day-surgery was not so amazing. The blonde lady at the front desk was so sweet and thanks to her sense of humor, my mother wasn’t so scared of the …
Horrible experience!! ER overcome with patients that show No Signs of Distress. All about Covid Contract with Pfizer and No Concern over Real Patients!! Rudest Cuts at Front Desk!! Horrible go elsewhere…!!!
Some people there like nurses were rude to me and also didn’t believe what I had to say about my medical related stuff. But what’s good is that the doctors who came to talk to me were able to come quick to me.
Some of the nurses and staff act like they hate their job and rather play on the computer than tell family what’s going on with their patients in the ER. …
The only reason I gave this 2 stars is because my husband left alive.
No discharge instructions. No follow up appointments, or even names of doctors to contact. He left with stitches and never told when or who would remove them. …
It pains me to give this hospital one star because I have been going there for some time and I like the doctors who are affiliated with the hospital. Problem is their customer service is terrible in trying to escalate an issue. I …
Was treated very well in the ER, but my follow up instructions were vague and I was told I would be contacted by someone for next steps. However, no one called me. I called the number I was told to and they told me I had to call the …
I had a great labor and delivery experience at NCH Arlington Heights. Every staff member I encountered, from nurses to doctors to hospitality staff were friendly, supportive, and helpful. I appreciated that my wishes during labor were …
I’ve been to this hospital a couple of times. The doctors are condescending and the nurses are miserable with the nastiest attitude. They go out of their way to make you feel worse when you are in desperate need of care and compassion-and …
Wonderful experience with nurse Nina V. at NCH in Arlington Heights, IL. She was professional, kind, nice and had steady hand when she was taking my blood. I had no visible veins and yet she was able to see it, and draw blood quickly and efficiently. Very nice experience.
Went to the ER today for a severe headache and stiff neck. My neurologist suggest for me to go due to the severity and requested a MRI. I waited 3 hours until I walked out because they didn’t take me back to be seen. They take you back for …
I wish I could give zero stars. Twenty five years ago I had my children at this hospital. It was a great hospital. My father still sees doctors that are affiliated here. He went in Monday for an angiogram. He was discharged by a nurse …
This healthcare facility has fallen off a proverbial cliff! It used to be top-notch, and now it’s become totally impersonal, and a patient processing center, run by accountants. The doctor’s are “urged” to spend a minimal specified number …
My wife delivered our first child at this hospital. We would give them more stars if possible. The nurses were fantastic (all of them). Camile was our delivery nurse and we were very encouraged throughout the process–all while keeping a …
The emergency room let my daughter die, she needed an emergency surgery, but they just let her just lie there while her brain bleed no oxygen or anything for 8 hours before flying her to another hospital this happened Sept 2018
We went here and were told that our daughters transfer from Northwest Community Hospital would be covered by the hospital. It was not and now we have a 745.10 dollar charge.
Don’t go to emergency. We are almost at hour four of waiting. My mom has been groaning in pain and we have to fight to get something stronger than Tylenol during the wait
I’ve always been treated very well no matter what the conditions I come to the hospital for never looking down upon me no matter what very understanding maybe not agreeing the choices that bring me in but still treat me like a PERSON they …
Staff at NCH that I work with at several different locations, including the hospital, have always been extremely accommodating and professional helping me with my elderly mother. They’re excellent.
Fantastic cardiac cath lab experience. Dr. Rick Jobski, MD along with Rick, RN,; Nick, RN; Rod, RN; Shawn, RT. Outstanding crew! PPPU pre and post procedure unit was also excellent. Thanks to Marianne, RN and Serena, RN.
My dad was taken by ER paramedics due to its close to home. It was a very bad experience from cardiology group. Long story short he was prescribed old meds from new heart condition and no one caught this except the new hospital I took him …
My biggest complaint about NCH hospital is the fact there 0 diversity in the entire health system the entire cardiology department in entire pediatrics department their nurses and their doctors like the lack of color in NCH is ridiculous and the sad part is that it’s probably never going to change
Writing this review to acknowledge Dr. K. Bartucci from NW Women’s Consultants, OR delivery staff, post-partum recovery staff, anesthesiologist and the NICU staff. My family member had a critical complication during a delivery. The above …
I was taken in late at night for a extreme back pain issue, ambulance took me in and the nurse was nice but took a while to get me some meds when i needed it most. After i took the meds I feel asleep for a couple hours then they said …
One star is too many for the ED tonight. Came into the ED around 8:30pm with shortness of breath and audible wheezing. I felt like I was suffocating. My blood pressure was high despite taking medication. No one asked I waited in the …
I was misdiagnosed and mistreated here. I went in for anti-viral Covid medication and an ultrasound to make sure my unborn baby was OK. I didn’t receive the medication and instead was told I had a “possible infection” that they wanted to …
this is the worst possible hospital you could ever go to. the wait is absolutely horrible, the staff is so unprofessional, rude and lack compassion for patients. I went to the ER at this hospital, yet they treat it like a regular doctors …
My brother was in a terrible car accident that wasn’t his fault and the ambulance brought him to northwest community hospital in Arlington Heights . The administration needs to be retrained and take a sensitivity class . My brother was …
Was hired and fired within one week. Nobody spoke to me while “training”. One nurse did.I was told I’m not allowed to drink Red Bull and I was unsafe. Then why leave me alone for 2 hours and not speak to me? No wonder most of the workforce left. People were bad mouthing and putting in notices while I was training
my best friend went to the ER here today because she was “showing signs of sepsis” (the ER doctor’s words) after having a extremely bad kidney infection that has just gotten worse. she’s got the full bang; fever, chills, bright red urine, …
Billing department/customer service is horrible. Had a whole ordeal last year (2021) with them billing incorrectly for service from 2019 (why was it not addressed sooner?) They were trying to con me out of $1300. After months of fighting …
Terrible just terrible!! Took my 1 year old daughter tonight and nobody even seen her not even to register her. We were waiting for more than an hour! I couldn’t see my baby girl looking helpless, I’ll look for another hospital! I can’t …
My dad was waiting in the waiting room for 4 hours and they would not call his name. It took very long time. They are not loud and they are like sleeping.They did not call me dads name and they said that they called his name multiple times …
Very poor communication and ability to talk to the doctors that are supposed to be taking care of you. I went in on 10/14/2022 for an angiogram and after the procedure they spent all of 5 minutes with me to explain what the options were. …
I really don’t want to forget anyone, as we are so grateful to all who was involved in my dad’s urgent surgery! Starting from ER department and up to our follow up appt, we didn’t meet anyone who would not be nice to us. Thanks much to dr. …
Very bad experience my dad after hip surgery he was still feeling bad, he had abdominal pain, dizziness, trouble breathing, vomiting, and instead of checking what was wrong, they gave magic pills, some for vomiting, some for dizzy spells, …
Had my baby here. Nurses and staff are friendly and very helpful and knowledgeable. However the discharge process takes entirely too long and patients should be kept waiting six plus hours.
My father has been in this hospital for 1 week now. He was supposed to have physical therapy 4 days ago according to a doctor but nobody has come to do the therapy. He has been bathed once and the doctor came in his room but a nurse was …
I have a daughter with special needs that was in an accident with a head injury. It took over 30 minutes to have someone attend to her. She has thrown up 4 times and the staff just stands at the door looks at us cleaning her and walks out, …
Waited in the waiting room for four hours. They placed us in a room with a bed and a chair and the floor was absolutely filthy. Doctor walks in & says she doesn’t know what’s wrong and recommended high dose of ibuprofen. Did not get my sons …
on 9/6/22 me and my sick husband for the first time went to ER of this hospital. It was the worst experience ever. the waiting time to get inside of emergency room for professional help was over 5 1/2 hours, just sitting in the waiting …
I had a trip to the ER tonight, and everything went smoothly. The nurses were attentive and made sure all my questions were answered. Everything was more than comfortable and I believe the staff is more than competent in what they’re doing. …
came to this hospital on halloween and had a wonderful experience. the staff was so caring and took great care of me. Meghan my nurse was absolutely fantastic & I wish more people were like her in healthcare. If I ever need to be back for an emergency visit this hospital is the first on my list. thank you so much.
Worst emergency room in the area. Do yourself a favor and go anywhere else but here. Went twice in a year for my teenage daughters recurring severe stomach pains. They gave her antacids both times and said it was due to indigestion. No …
If I could leave zero stars I would. This ER and hospital is nothing but young people who go out and get wasted and come into work and waste time, hooking themselves up to IV bags, waiting for their checks. Healthcare is not a priority. The …
I’ve had 2 cancer surgeries at NCH…They have saved my life twice! Everyone I’ve dealt with there is so caring, compassionate, SMART, kind, humble, real life people!!!! …
I’m going with quick start. Dr. Begin is an amazing Doctor which I have been taken care of since 2006. He knows my history well I don’t even have to re-explain abutting. Just like Dr. Bergin his amazing staff goes above and beyond at the …
My wife had surgery and we arrived at 0600. She was out of surgery at 1315 and I was told it would be 1.5 hours for recovery. After waiting for 2.5 hours they said they had no beds available. They wouldn’t let me see my wife either which …
I admitted my baby girl to the The pediatric acute care unit. Emily and her crew were completely clueless. They had no idea what was wrong with my daughter and ordered labs just to be covered that all came back normal. Emily did not explain …
Went to the Northwest Community Hospital emergency room had a chest x-ray by a technician and I would ask where to put my personal belongings as far as jacket and purse and she said on top of the linen soil bin which has a big red letters …
I have to say this hospital always took great care anytime I would bring my child in for an emergency. I have went here three times now for myself in the last 7 months. I’m shocked two times I had to leave due to having asthma couldn’t …
I gave birth to my son last month at this hospital and received the best medical care I could ask for. All the labor and delivery department nurses were extremely nice and helpful. I wanted to point out one nurse in particular, nurse Diane, …
I had a very good experience from ER department. The two nurses was very nice to check me in and took care of me. One of the nurses he’s name is Jeff and there’s another lady who works with him they’re both very good. It happened last year …
I wish I can add more to this rating, my son was neglected at Advocate Condell Medical Center and was forced to wait in the waiting room for more than 10+hrs. But when my wife took him to Northwest he was treated very well and to add the …
I was having a heart attack and went to the closest hospital, that was my mistake. I have to say that the cardiac team and cardiac surgical team was great, but everything else just came apart. No communication with nursing staff, never saw …