Pronto Finance partners directly with auto dealers for subprime auto loan financing. We started about 14 years ago when our founder saw a need in … See more
Read More| Saturday | 9AM to 2PM |
| Sunday | Closed |
| Monday | 9AM to 6PM |
| Tuesday | 9AM to 6PM |
| Wednesday | 9AM to 6PM |
| Thursday | 9AM to 6PM |
| Friday | 9AM to 6PM |
1900 E Golf Rd Ste L140, Schaumburg, IL 60173
i had a great experience at pronto finance and id definitely go back
I love the customer service Sandra Torres was very helpful and nice and professional
I have had a good experience with Pronto Finance, and they always answer my questions.
Great company to get a loan from. Highly recommend pronto finance!
Pronto finance is the worse. $20.00 to process a payment online or over the phone. All payments will be mailed from here on out!!!
Excellent customer service!!! I appreciate the help from Miss Leo, she helped me with all my questions!
They
Do not
Conduct business properly. Always transferred to a line where no one answers and …
I think it is a great financing. They approve u right away with no problem.
Never had a problem with this company always were nice and understanding
I’ve been working with Vicky for over 2 years know. Thank you for going the extra miles to help out our customers.
My experience was nice, didn’t have any problems. good customer service
Its the worst company ever they have no customer service skills they don’t know how to do their jobs they need to lear how to treat their customers and be courteous and politely ask for things they should even be open
I had a personal loan with them and they help me built my credit back up only thing is that you have to make your payments on time.
Great place awesome people to work with bilingual also great customer service!!!! Highly recommended Leonor!!
Friendly staff and easy to work with. Website is easy to navigate. Would recommend if needing a loan.
Very high interest payments , I make 630 dlls payment and they take like 400 of interest and the rest to the principal payment
Very terrible customers service and finance company had my car loan going on a year and my loan is still high balanced
I am having a great experience with my auto loan ! Thanks Pronto Finance !
Never receive any calls or mail unless of late payments. Need to start providing free online payment.
Worst financing company
They are a great company and, they give a pretty good service, I recommend them.
Had a great experience doing business here Belén was very helpful and diligent. Recommended!
Excelente service the helped me out with my truck Loan & very helpful represenatives.
Great Finance company! Helpful and Understanding! Willing to help anyones credit situation, and income! Friendly staff!!!!
I came to pick up my car title today, and they were fast and friendly, Sandra Torres brought down the title and thoroughly went through my paperwork 🤗 …
Very courteous and helped me get my first car! Thank you so much.
Had a gps installed on my car and it shut everything off. Have been contacting them to get it fixed for a week😠 …
Always professional and friendly – definitely not your ordinary finance company.
Great Bank to deal with, Great Customer Service very knowledgeable & Friendly Staff. Awesome to do business with.
This finance company sure is a rip off they had come to an agreement with me and from day to night they just decided to take my car with all my belongings they also have very unpolite and unprofessional staff members
As long as you pick up your phone and let them know you are going to make a payment or your going to be in on a certain day. I have had no issues so far.
I got my car thanks to them , great service and very friendly .
I had a very good experience, I was helped by Belen And she was very knowledgeable and it was easy for me to get a loan.
DEAN, You have been a breeze to work with both times that i have applied. Super friendly and make things happen quick & easy !! Thank you heaps.
I highly recommend this place, very professional I was able to resolve my situation with my car very fast, thanks to Belen for her help
They are very professional, they have great staff… and they’re always there to help with any problem, i highly recommend them.
Very friendly staff, always very helpful
Pronto Finance is a good company to deal with
So far so good!! Great with working with you with your loan and flexible when it comes to running into any issues financially.
we have worked together for a while, super recommended, efficient, fast for funding and application response, contact vicky or any of the staff they are awesom.
I recommend 100 percent. Excellent service woth the clients. The prices are spectacular! Thank you for everything!
This place is a joke! Workers be putting you in hold for every single little question you ask them. sometimes when they put you in hold don’t even get back to me so I have to call back again … Customer service sucks
If I could i would give this place no star. Bad customer service and liers. They first tell you one thing, then they do something else and say they never said that or thats not the way it is. Just to mess with you. Find another company beacuse this one is sucks.
Great company to work with I had a great experience with them thanks pronto finance
They helped me when no one else would even tho my income and credit situation wasn’t good. They work with you when others won’t
So far so good with pronto finance.,
Question : after you pay off the car do they take the gps off right away?
Pronto is the way to go. Must have lander at your store. Just call Vicky, she is always positive and ready to help
Great experience with pronto finance i was able to get my car thanks to then, thank you Belen for all the help
Pronto Financie Is a good company they give you a great service, they make you feel comfotable with your quenstions!! Go with them!!
It was fast and easy everything went smoothly all thanks to my agent anayeli that works in the insurance department.
They are great to work with! I am rebuilding my credit and I am very thankful to them!
I’m surprised the professional crew to attending here it’s to gentle and the service for finance it’s the best I recommend for sure
Very helpful. Sometimes some girls have attitudes but they always answer every question you ask. They’re also very flexible.
TERRIBLE TERRIBLE SERVICE. I WOULD NOT RECOMMEND THIS FINANCING COMPANY TO NOBODY. THEY DO NOT WANT TO WORK WITH YOU NOR HELP YOU OUT. ITS JUST WAT THEY SAY AND THATS IT. ALL THEY CARE ABOUT IS THE MONEY. THE FEMALE REPRESENTATIVES ARE …
Didnt have any problems with them. I always paid 2 weeks early, took about 5 minutes to call them and pay. Dont see what everyones crying about
Excellent customer service. All the employees I have dealt with are polite and really want to help. Thanks for the great service!
Pronto finance has the best phone service hands down👍, and i am very appreciative with the opportunity from pronto finance. If u need finance pronto call #Pronto finance. …
Happy with the service at pronto finance they helped me out with my credit a very good local finance company
One of the best finance company’s i work with as they are often flexible with my customers needs, wouldnt trade them for the world
4 months since my last payment and still no title for my car. They never answer when I call the title department, even left a voicemail and still no return. Need my title already!!!
I just finished paying off my car here and I received excellent service. Recommend this for anytime car purchase.
It’s always such a wonderful experience working with Pronto Finance. They are the best, awesome people and an awesome company!
Great service, they are always very helpful and this finance company helps people build or rebuild their credit. I certainly recommend it.
I am a happy client. Representatives are knowledgeable and helpful. During these uncertain times, they still manage to serve in a timely manner.
I have had a really good experience with Pronto Finance. They have great customer service and they always answer any questions I have.
THIS PLACE IS A GARBAGE FINANCE COMPANY YOU CALL AND ASK FOR A PRINT OUT OF WHAT YOU HAVE PAYED AND THEY DENY YOU SAY GO ON LINE THAT ANOTHER P O S SYSTEM DO UOUR SELF A FAVOR AND AVOID THEM GO SOMEWHERE ELSE EVEN IF YOU HAVE TO PAY MORE IT IS NOT WORTH IT
At first I was skeptical of the company while financing my car. I am half way done making payments and I haven’t had any issues during this process so far!
This a great finance company for people that are trying to reestablish credit or have no credit.They are always willing to help and they also speak Spanish,Vicky and Fatima are awesome!
I have pronto finance for my financed vehicle and now im getting a quote for insurance and they are very polite and helpful. Thanks Pronto Finance!
This is the worst finance company I ever came in contact with. We were one month behind my husband lost his job and they kept calling and hounding about the payment when we told them that they would get their payment on the 1st of month.
I have a car loan through Pronto and they are amazing. They work with you and is an overall great company to go through
Worst place. For a. Loan they. Give. You. A. Hard time. On insurance highest interest ever and bad customer service customer service is. Rude an in Professional worst. Place around an. They. Don’t follow financial outlines
Great place with great people. They communicate very well and are very helpful if you need to financing aid.
I still have a loan here so far so good really good customer service. They speak both spanish and english so I dont have a problem communicating with them!
Customer service is fine. They answered all my questions and I got approved that’s all it matters. Thank you, Pronto Finance!
I wish I would have known how horrible this company was before I signed anything with them. Big mistake, that’s why it’s important to do research before you finance with a unknown company
Great company to work with, I had the pleasure of working with Sandra Torres, she was very helpful and kind to work with. I definitely recommend !
I will recommend this company since I had no problem with them, the attention was very good especially from Miss Sandra Torres.
Great finance company gives a second chance to start building your credit doesn’t matter what your past history was they will be able to get you finance with no problem really greatfull for the 2nd chance 😁 …
Horrible place!!! The person that’s in charge of my stuff never answers even when I leave a vm. To top it off you can’t refinance your car with them and adds the hassle of looking for a new place and horrible service.
Great not bad so far i like them its been a great opportunity to have financed my vehicle with Pronto Finance.
very very bad firm, please dont take from them its better to buy on cash any cheap car, they charge high interest rate and they dont decrease the original loan amount , …
Amazing staff Anayeli from the insurance department was very helpful. Made the process so easy and also got me the best deal. Thank you,
Pronto is a very good company to work with. hats off to Leonor Corral she was so very helpful and got things done I highly recommend this company
They are very detailed oriented & helped me pay off my loan step by step. They were very patient with me & made sure I understood everything.
I recently Bought a car in March and I have had nothing but good service. Just pay your loan on time and you will have no issues.
Had a great experience with pronto finance, Thanks to Belen I was able to resolve all of my current situations. Highly recommend it
Great company to work with, had a great experience working with Sandra Torres very polite and kind, would do business with them again.
I had talked to Osiris Maldonado an Insurance agent. She was a big help with finding a full coverage ins. for me. Thank You.
Another cut throat financial company that employees people that aren’t very smart. They are designed to take advantage of people that have credit issues. Very unprofessional company.
The staff here were very friendly and helped me with what I needed. Karina Ramirez was by far an amazing help. Will recommend this place to friends and family members.
When we needed to finance our car they were wonderful! Everything was done quickly and efficiently by friendly knowledgeable staff and we had our car the same day
Came to pick up my car title, employees were very nice and professional… Pronto Finance I would gladly return with them.
Very bad conpany. They are rude and they dont send the paper work that you need and are very keep buging you for noyhing. I would not recomend any one to to this finance conpany. Dont bother with this finance conpany. I would guve it a 0 …
I am so thankful for Pronto fiance for helping finance my very first car. When making payments is all fast and easy. Thank you!
I want to thank karina & Griselda They we’re both very helpful. And help me out with my auto loan. To get it update to my credit. Thank you guys so much.
Unfortunately I fell behind on payments once or twice for my auto loan but when I call and let them know that I will be coming in on a certain day to make a payment I continue to get multiple calls per day as if I have never communicated …
Terrible just terrible…customer service is horrible. They are very rude. They dont try and help people with bad credit at all. They cut my car off on the freeway thinking i was behind and i wasnt…just plain unprofessional.
I have always had fast and friendly service using Pronto. As long as you communicate with them, they’re always willing to work with you. Plus, they’re local! Always a plus.
Very professional and always helped me out when. I had a dilemma like my car loan fell off of transunion .they had it back on by the week to follow.
I had a great experience every time I would go into the office to make a payment the front desk girls were so kind and always willing to help with any questions, overall great company.
i have and am using them now and i have never had a problem with Pronto. they have dealt very fairly with us. I have found their staff to be very helpful.
Everyone is Very professional and most importantly available to help. No long waits on the phone line, and they really call you back with answers and solutions. Good price as well.
I really love pronto finance Osiris was so nice to me she really made my day.Her customer service was so wonderful.I was very satisfied with the way she work with me.
Thank you to Robert Alvarado he’s very professional and also very helpful, I wish all the pronto prestamos staffing be the same , if I can rate Robert Alavarado that will be like 100 hes is very good in what he does , great costumer service! Thanks you again !
I couldn’t believe my eyes, in less than 10 mins that I wrote my issue on chat and notification section, and right in middle of my conversation with the bank, Daisy called me. even the high ranking banks do not respond so quickly, thanks Daisy, and appreciate for resolving my problem so fast.
I have nothing bad to say about this company they work with me on my car payments and been very good to me I’m looking forward to my next car and hopefully going through this company again
I like this company it actually helped me get my credit better and now I can get a car with an actual bank. Thank you they help me a lot with all the info I needed and answer all my questions
Best Financial Institution
We have been using them for more than 3 years.
Ask for Vicky Lopez. She deserve JD Power and Accosiate Award for rehashing deals and get them done!!!!!
The way they work is nice always friendly and answer your questions if you make payments on time its easy and breezy they are bilingual, this is very helpful and they can explain everything , you dont leave with any unanswered questions. Good experience here..
I had financial issues on the past, but fortunately Pronto Finance was the solution to my problems, they financed my car and now my credit record is very good, the Customer Service is excellent .
thank you Pronto Finance!!!!
I have my auto insurance with Pronto Insurance, I am very satisfied with the service that I received from Osiris Maldonado. I highly recommend you to get insurance trough this Agency.
The times I payed through the phone I never had a problem with their customer service. It was pretty easy and fast. Also they have online payment now so it is much faster to pay like that. It costs a little bit less than paying through the phone.
Had a great experience with my personal loan. Michelle was so sweet and informative. Very glad I was able to work with such helpful bank and people
Great company! People who actually go out their way to help you. And real people when you call customer service. Great job guys please don’t change your services!!!!!
This place literally is not worth the trouble. Got a car through their financing and paid well on it 8 months. Then I lost my employer and started a new job. I called to see if I could get some sort of extension and they tell me no I have …
Horrible horrible finance company the people are rude harassing and threatening. Especially the collections department. Company not worth 1 star
They will report your negative review, if you speak the truth. What an unethical company that operates very Poorly. I don’t understand how any of you can sleep at night. Especially you Becky.
Had my loan with them, had bad credit and they help me get it back up as long as I made my payments on time I was good. if you have bad credit you can’t expect low interest.
It was awesome to work something out with Pronto Finance i love it for the fact that this was my very first time with something this big but they gave me the best help they could and we got everything settled fast ❤
I had such a good experience with pronto finance. The costumer service was GREAT !
I took out a load for my first car and I would definitely go back !
I give it a 5 star rating amazing customer service every time . thank you Sandra Torrez and just love doing business with them. I recommend this company, good service and always very friendly
Very horrible customer service. Office hours are until 6pm but yet set up system to say after 5pm, that no one is in the office. Need more fluent English speaking or even professional representatives to help with issues that this company makes for itself.
Scumbags. Theres a reason they have 2.5 stars. They play off of peoples need for a vehicle while theyre building credit then charge then insane rates and their customer service is horrible. Ghetto as he’ll. I went to make a payment on the …
This company gave me a second chance when no one would give me credit (due to my bankruptcy on my record) I really appreciate them giving me a shot. Thank You! …
Worst place to lease a car. I can’t wait to get rid of them and upgrade. Don’t recommend it. I hate this fianace so much please if ur going to use this a ur loan place don’t get stuck with this place !! Save yourself !!
It was great until I had to call and make my payments instead of being able to log in and do it myself. FIX YOUR WEBSITE!!!! ITS BEEEN DAMN MONTHS!!! Having to pay a 10$ fee on top because that’s the charge over the phone for something you have no fault of. Unbelievable. Please get it done ASAP. It’s ANNOYING having to call and wait.
Say you finally are able to pay off what’s remaining on your Car Loan, and give this company a call to determine how much would be left to pay after this month’s payment. It’s simple maths. They will REFUSE to tell you how much would be …
Worst place to get a loan. The people’s attitude and disrespect toward struggling families during the pandemic is REVOLTING. They place a chip in the car to deactivate it once a payment is late. …
Horrible finance company, employees are rude over the phone as if they gave you the damn loan. The employees barely speak good ENGLISH very unprofessional. If I could the one star I gave them I would’ve definitely not given it to this …
Anayeli was so helpful and polite. She is a great asset to your company. She answered all my questions and got me into the right insurance plan.
Extremely high interest. Asked for explanation about it changing all the time and they weren’t able to explain basically how they just put a minimal amount of money into my principal. You also can’t pay w a credit card or they’ll charge you …
I have a very High expectations with reps. And with companys. This is my first time with Pronto Finance and i have been helped and given any information i have requested. Definitely recommend to family and friends.
Very professional and always willing to answer any questions you have. The staff here goes above and beyond to make sure your 100% satisfied. I have recommended this company to my family and friends. Thank you pronto
This is not a great financing company. It’s horrible. I’ve never had to provide any place with proof of insurance until now and it’s stupid. The car is insured so what’s the deal? I would rather trade in my vehicle some place else than to deal with them.
I recently switched my insurance over to Pronto Finance after being with my insurance company for 10 years. My agent, Anayeli Urbina, made this transition more than easy for me. Her effectiveness in quoting me, answering all my questions, …
My name is Shannon, many years ago I met two people. Able and Fatima From a small start up called Pronto Prestamos located off Big Timber rd in Elgin. At that time, I was the Finnace Director for Arlington Acura and we needed a financial …
I was solicited by a third party for employment at this company. The recruiter repeatedly told me that everyone there spoke the “native language” and the culture of being “one of them” was crucial. When I asked for clarification the …
For a family member.
They tried to take an automatic payment. Pronto was told payday was at the end of the week and whe would make that payment. She was told ok. She called at that …
Great company to get a loan with!!! Never had any issues. Sandra was always really helpful. I’ve already recommended this place to many of friends and family.
Great service with Pronto Finance. Haven’t had no issue with them, when purchasing vehicle they reached out to you with great customer service. Totally recommend Pronto Finance.
This company did an outstanding job helping me and my family to move forward in our life journey. Thank you so much pronoto finance. You Gus rock . I will look for you guys for my next car purchase.
I never had a problem with them. Simple Process, and when I had questions they would answer them immediately, 5 stars ⭐️ Highly recommend them to anyone looking to finance a car.
Ever since my finance agreement I never had a single problem and when the time came to look for a new insurance they were here to help and man they did I was paying 208 before and here they dropped it down too 152 after all the other …
My husband just finished paying an account with Pronto Finance and we were so pleased with the service and their flexibility with us when needed. We would definitely go with them again.
I realy dislike leaving bad reviews but enough is enough. Pronto finance is very unprofessional,uneducated, irresposible and have employes that are NOT fit to work with the finance company. I have been having problems with Pronto for about …
Great experience with Pronto finance, they even made an exception for me to accommodate my time. Picking up the title was made very easy with Sanda Torres. Will recommend and repeat
theyre very understanding and its like youre discussing business in such casual manner! when i was paying off my car id go in person. Karina Ramirez was always there to help me out in processing my payments and makes excellent …
I went to this dealership to get my dream car.
So the only finance company that would approve me was PRONTO FINANCE.
I’m happy with them, If i have any questions they answer right away
I completely recommend them
Very shady place to deal with. I am sorry that I got a loan through this place. There were discrepancies with my account, I asked to speak with a manager, and I was refused. They would not give me the email address or phone number. I am …
Just finished paying off my loan. The customer service was great. Didn’t take long to pay off my loan. So happy to be the owner of my car. Thank you Pronto finance.😁 …
I was pretty livid when my husband’s last payment went into collections. I contacted Pronto asking them to send me a statement detailing all payments from the last three years. I received an email from Daysi who said she would look into it …
We financed our car with this company. It was always available. Good customer service. Kept up with reporting to the credit score. It was a really good experience.
My name is Christian Avila! Dont ever think about getting a loan with Pronto finance! They full of lies. This is the second time they dont report my paymnet a my score drop because I’m supposedly 30 day past due on my paymnet when Pronto …
Stay away from this company! Rude and unprofessional people, they want me to pay over thousand dollars for not having insurance, I have insurance for all of my cars but they said it’s not valid , I send them all proof and still they not except it , is kind of joke !!!!
Daisy and her team were so helpful in guiding me to the right insurance policy and explaining coverage thoroughly! I would highly recommend Pronto if you’re looking for an auto loan or auto insurance.
You guys really need to fix your website!! I have been wanting to make more payments and im told i would be charged to make additional payments which is ridiculous and on top of that my interest is about 25% when i applied for my car i had …
The costumer service is amazing is was acquiring an insurance policy for my car and the agent was really helpful and clear at explaining all the coverage I was going to get i highly recommend this Agent her name is Osiris Maldonado she is the best i would put 10stars if they were available!!!
Absolutely horrible company. Horrible rates, horrible customer service (non-existent as they try to make it harder on You rather than help), and absolutely disgraceful staff. I would like to mention CARLOS from the collections department, …
Everytime I go to pay, additional fees are added and then there is a stupid excuse on why nobody knows where the hell the fee came from. Then a “supervisor” is supposed to call back but never does. Horrible customer experience. Horrible …
Switched over from Country Financial and Anayeli in the insurance department helped me get a much better and affordable rate then what I was paying originally. She understands the customer and does everything in her power to lend a helping hand. Thank you so much!
We had to use them for financing my car due to not having any credit since I’m so young and after reading the horrible reviews I was nothing but scared to have to deal with them for 4 years especially since I was paying more for interest …
This finance sucks would not recommend to anyone, they are unprofessional, they don’t send you remaining blanche and summary of your account like other finance do. You can’t see anything than your monthly payment on their website, and …
We use Pronto Finance to assist our customers who have credit challenges or who cannot secure a conventional auto loan due to not having a social security number or drivers license. Thanks to Vicky, Fatima and their staff, hundreds of …
Awful agency. Had my vehicle reposesed because I couldn’t make 1 payment due to covid and many problems the vehicle had. They then sold the vehicle I was going to pay over $10,000 for $1,800. (2005 Chevy Silverado with 80,000 miles). They …
I’m so happy right now because I just payoff my debt with them they are very professional and polite. You can trust them with delicate info. Specially Belen from the title department she answered very clear all my questions and she was very nice I truly recomend this company.
This place adds more money to pay on your accounts. Keep track of all your records. They will try and make you pay more then what was signed originally. The try to nickel and dime you on everything
I would always get denied due to my credit score until I went through Pronto Finance. They helped me get the car I wanted n gave me a chance. For that I am very grateful. Thanks Pronto.
When you only do a few deals a month with a finance company and they go out of their way to all sign a card for the loss of my friend, this is a quality company. Vicky thank you so much for taking the time to make me feel better about a bad situation. Bless everyone who signed the card I received, how thoughtful!!
This company is very unprofessional and unsympathetic during this pandemic. Not only that, they have harassed me and been very nasty via texts and voicemail. I have had to put my car in the shop over 3 times, only had it a year!!! Avoid this company at all costs!!! They only care about money!!!!
Our loan through Pronto allowed us to buy our first vehicle. We have been happy with our service and experience this far and look forward to continue referring friends and family to this company.
Worthless finance company! They will charge you extra interest. When you try to make your last payment they will try to charge you hidden interest fee, they can not even tell you why you owe that amount because they dont even know …
I decided to put a review on this company because I want everyone to be aware what type of company this is. This company is horrible if I can give them 0 ratings I will unfortunately it doesn’t let me. They take advantage of people what …
Just awful, absolutely no compassion for people just trying to start off. They exploit their own people and then expect you to say thank you. My car was totaled and my insurance clearly told them that I would no longer be making payments, …
Pronto Finance gave me the opportunity to finance my very first car after college. I’m thankful for this opportunity and would recommend this loan company to all my friends. Easy online payments and reminders to pay on time!
Great company, people that are complaining about late fees and payment fees really? If you got a late fee it is because you were 10 days late. That’s very late. If you get a payment fee it’s because you didn’t get your lazy butt to the …
Do not finance anything with this company. They take advantage of those with less than ideal credit. The women who work in customer service are rude. when im fortunate enough to speak with a Male everything goes smoothly as they are much more professional. Regardless go else where if u can otherwise do without.
So the manager called me today and from pronto prestamos. She was. Very nice and helpful. And apologized for what happened. This says a lot from her she cares about my review on google. Most places don’t even take the time to call back. She …
My car title did not arrive after my payments were complete. I have never had issues with my mail not arriving. I had to wait for Pronto to send me a notarized letter to be able to go to the DMV and PAY for my “lost” title, since they …
WORST Finance place ever!!! They call you constantly even when your payment isn’t even due yet, they call you days before. If your late making a payment they threaten to repo your car. We will be done paying for our car in December and my …
Be Warned! They are very very shady! Reading all the other reviews, now I am understanding what’s happening. I am having insurance problem with them now that I am almost paid off. They said they cannot get a hold of me and send me letters …
We came in to get car insurance and Agent Osiris happily helped up out! She explained the policy in details and was very patient and understanding with us. Really appreciate her help!
I just got my new loan here at pronto and so far so good !!! I just got my welcome call done by Ana she was great at answering all my questions and helping me out in all my process and making me understand how to make my payments !! Im glad to have my vehicle financed with pronto !
Was very excited to pick up my paperwork for my car today! Went into Pronto Finance and attended by very friendly staff. Belen was able to help me right way explaining everything in detail for me. All was professional & fast (:
Horrible customer service. Need to train your employees on how to speak in a respectful and professional manner. If you can’t work in customer service then maybe the job is NOT for you. Laughing on the phone about a concern is definitely …
this company takes a bad wrap… but from my experience with this company they are one of the better financing companies around. they listen to your circumstances and they are not on a script theyjudge on a case by case bases i would …
Pronto is a great financial institution. I had great experience doing a loan with them and dealing with one of their employees name Vickey. I totally would recommend them to family and friends so if you need a auto loan don’t waist your …
If I could give them zero stars I would.. Do yourself a favor and don’t give your service to these rats!!! I called to process a payment for my husband’s account and I specifically told them not to save any of my information on the system …
Pronto Finace is an amazing company for first time buyers or customers with bad credit. When I first bought my car they financed me even though I had no credit. Sure, my interest rate was a bit high but that helped me built my credit and am …
Financed a car with them and therefore had to use their warranty. Within a week of having my vehicle the engine messed up, the warranty REFUSED to pay for ANYTHING including a rental. It has now been over a month and I have been without a …
If I could give minus 30 stars that would be appropriate!
This has got to be the worse so called finance company in the entire universe!
Where do I start with how horrible they are? …
worst finance be aware people I was paying early every month even extra money but after having an accident they wouldn’t wait for the check of my car insurance and they didn’t care at all the service was so unprofessional and they even …
Already Regret financing my car through them, Speaking to a representative named Adriana made it worst was very rude talking not professional at all, when I wanted to speak she would talk over me every time on purpose before I could even finish explaining to her the situation. Will no longer be referring people here
I will make a complain with The BBB. For some reason on my last payment Pronto wants to charge me extra $180 for interest and they dont even know why. Just expecting for me to pay. I need my title for the vehicle and this is stopping me to …
My mother purchased a vehicle from here . Very bad experience everything was going good until my mom went to the hospital. She had to be hospitalized because she was very sick . So the finance company couldn’t reach her for ONE HOUR . So …
I purchased a Jeep with higher miles and my own credit union didn’t want to finance the vehicle due to the miles. I know normal this fiance company try’s to help people with credit challenges . In my case they were a HUGE help over coming …
Working with Pronoto Finance was pretty smooth. I do wish they had a better online payment system. I had to pay over the phone or send my payment in the mail to avoid fees. They also limit the amount you can pay towards your loan if you decide to pay online- along with service fees. Otherwise, a fairly smooth and good experience!
Horrible company to do business with. Save yourself the problems reject any business dealing with them. if it’s too late get a lawyer ASAP very shady unethical business takes place with this company and their threats that comes with their …
Pronto finance is the best place to go if you want to get robbed. After one and a half year of paying my car I decided that I wanted to pay it off. I call to pay my car off and they tell me that I owe more than what I should because the interest builds up day by day.
I’ve been working with this company for a couple of months only. I was grateful they accepted my loan application based on my credit. They have been great and flexible with me. Will definitely be applying with them for my next car loan.
I’m not sure if all the bad reviews are from past employees but I have not dealt with any of the people mentioned in the comments I think people should give it a chance they are very professional and answered all my questions they even let …
Sandra Torres took care of us with handling everything that had to do with the final payment and receiving the car title. She was very understanding of certain circumstances we were under and made the process smooth! Would definitely recommend.
Pronto Finance has really stepped up their game, let me tell you. I came in thinking I wasn’t going to get much help but Sandra Torres was extremely helpful in my situation. You could tell off the bat that she’s a very bright employee and I …
This is my second time leasing a vehicle, and the first time around, their finance department was unorganized. I’ve been using Pronto Finance for only a few months, and I have not had any issues. Definitely recommend them!
Poor Customer Service nothing compare to Santander. Consumer USA.
You missed a payment due to them selling your personal information. Also getting …
Pronto Finance has help me a lot. I like that fact they take you even when your credit is not as great and they always worked out for you if you think you won’t make it to your payment date. I totally recommend them toy friends
The staff is always friendly.
I was referred to Pronto by a friend who received a good quote for her car insurance. Later was introduced to Daisy Martinez an outstanding young lady! She answered my questions and had Leo finish the process! I was impressed by the lever …
I have not had a bad experience with Pronto Finance. I do not know much about the company, but I’m assuming they specialize in subprime lending…hence the high interest rates that people are complaining about. I have no complaints about …
So far I haven’t had any problems I had my car for a year and some months. Whenever I call customer service is always great. The reps are very knowledgeable and friendly. I will recommend this finance company.
Today I called customer service and I was attended by Osiris Maldonado and I had excellent attention. She helped me to make changes with my insurance policy. She solved all my doubts and I highly recommend. …
If i could give zero i would. I was late not even 25 days and car shut off. Told them to come get it due to not working cause of covid get called several times a day and threatened about what will happen if they take it. What do they want …
My company works with Pronto Finance, they are an amazing team to work with. I work closely with Sandra and she’s very helpful/reliable! Love how they are prompt and explain thoroughly to our customers needs. I totally recommend Pronto finance!
Vicky at Pronto is awesome. Great customer service, quality, and excellent attention to detail. She will go over and beyond at anytime to help with no resistance and always positive attitude. Way to go Vicky!!!!
Pronto Finance has been so helpful and really attentive to their customers. My mother had an incident where her dealership had sold her a stolen car, and it was a very frustrating and stressful experience, however, with the help from …
I have to write this review. I have now worked with Pronto for over 2 years and I have to say that they are amazing at giving customers second chances. Very professional people to work with!! My Rep, Vicky is an awesome person. Knows her job very well and cannot be more kind and friendly! Makes working with Pronto that much better!
If you can avoid this company do it at all costs. There is really no way to put it other than no one knows how to do their job properly. It’s all about passing the blame and being as lazy as possible instead of knowing what to do and doing …
Worse company to get of hold of a rep do not get insurance w them
Great customer service. Griselda Urbina has been extremely helpful. She always returns my calls and responds to my emails very quickly. Always polite and knowledgeable. I’m glad I have a loan with Pronto Finance. Will be working with them again whenever possible.
Horrible finance company, I would not recommend! Can’t wait until I pay this loan off so I can never have anything to do with them again. Very disrespectful and unprofessional. Communication is horrible within the company. I asked the …
I just want to say thank you to Pronto finance for helping me build my credit. I made my payments on time had no issues with them and now I was able to trade in my car and get approved with a bank. They were a big help,Thank you so much and I highly recommend them.
I just finish paying my loan with them and I’m not sure why a lot of bad reviews. I had very good experience with most if not all the people I spoke with. They answer every question I had about my account, when I first got it they went over …
I wish I would have read previous reviews before using this company for a loan. They are completely rude and unprofessional and I can’t wait to pay them off and never have to deal with them again. I had an emergency surgery followed by 6 …
I have to say going with Pronto Finance has been the best thing for me and my family. Christina is the best she makes sure that all my questions and concerns are answered. She was able to help us with an accident that we were in with …
They are rude disrespectful and unprofessional I don’t recommend anyone use them
I am 1 payment away from finishing my loan with Pronto Finance. I have called a few times during my loan term with them and never had any bad experiences with them. Most of the representatives I spoke with were respectful and knowledgeable. Will definitely work with them again, if I get a new auto loan.
This was my first time hearing of this company, since buying my third car from the neighborhood dealership. I was pleased that they accepted my application due to my credit issues. It was very easy setting up my monthly payment arrangement, …
Worst company I have ever worked with. Very rude and threatening. Harassing all the time even when you are a day or 2 late. You have to explain your situation to about 10 different people. Trying to get a manager to talk to is like …
I would like to share my experience with the manager from Pronto Finance. As a company that is responsible for managing your vehicle loans and ensuring you have valid vehicle insurance, I would like to say Daisy Martinez has extremely …
If it was not for the representative Karina I would give it a zero.
I’ve had my car for about 2 yrs or so and before this representative I would rate it a 1 or zero …
I would give negative stars if possible. One of the they worst finance companies I have ever dealt with . They failed to report payments for 2 months on my credit report. They also reported a missed payment for the month I refinanced and went with a reputable company. Stay away from this place . Far away . Garbage.
The absolute worse customer service not close to being professional calling ppl that are not even on accounts for a payment making threats into taking cars away for couple days late payment life happens and especially rite now people …
Great people to work with. Friendly and Organized business!
Don’t waste your time with Pronto. Horrible customer service. Constantly threatening you. No compassion whatsoever. I feel stuck with them. The vehicle I got has tons of problems. Even when I try calling pronto the representatives are very rude. PLEASE WORK WITH ANOTHER FINANCE COMPANY.
This company is not worth financing with. They are very unprofessional and super rude. Not one single person can actually do their job right. They speak to you in Spanish when you don’t even speak Spanish yourself. This company has to get their stuff together, before they run out of clients.
This is the worst finance ever. Super rude and you’ll never be able to speak to anyone higher up. They’ll also keep asking for more money even when you’ve just paid. And none of the employees must speak to each other or read the info on …
I’ve been with them a little bit over two years. I recently lost my job due to a burn out . I’ve never missed a payment or re arranged a payment nothing I have receipts. This month was the first time I wasn’t able to pay my car note or …
Quite frankly, if I could give zero stars, I would. I have been with pronto for 4 years and I am finally on my last payment. When I say I am overjoyed to be through with them soon, I am OVERJOYED. This company has been such a NIGHTMARE to …
Lorena at pronto finance always goes above and beyond! I have been financing with pronto finance for 2 years now and I always call her direct line in case I need to make a payment or anything else because she always happily helps. I am kind …
Jair Chavez provided me with great customer service when i called to get insurance through pronto insurance. Definitely recommend working for him for your insurance needs.
this “finance” company is very unprofessional, lack of value to their customers, as well with showing they’re ONLY HERE FOR THE MONEY AND NOT CHOOSING TO UNDERSTAND PEOPLES SITUATIONS. My mother has a loan out with this “business” and was …
This is the worst finance company ever. They don’t value good clients and they are disrespectful!I’ve over paid them for the financing of my vehicle and they thought I wasn’t aware of it and they kept lieing like I was a payment behind they …
I called to ask what is my payoff balance and they kept telling me the price of my principle balance. If I m trying to pay off 2 months ahead I shouldn’t be paying for interest for those 2 months. Also when I called I kept getting …
I dont even know where to start, this is the worst service ive ever received from a “finance company” they lie all the time, whatever they need to do to get the next payment. Constantly screw you over with a $80 fee if you dont have …
Just straight unprofessional. Who ever the manager is thinks they own you and the whole company. I tell you it’s sad how someone half you’re age can get under you’re skin for no reason. They set you up to rip you off as I see they done this …
The worst finance house l ever seen in my life. Very dubious set of people . A very fraudulent coy. Thank God lm free now. I am very proud and happy to award you the best REAP OFF COY OF THE YEAR AWARD. 2020/21
I have had nothing but a good experience with Pronto. I love the easy to use online payment system, so user friendly. I can pay extra on principle so easily. Haven’t needed to contact them by phone. Looked everything up online. I would recommend.
They want your title loan for a personal loan. I’ve never heard of that. I’ve gotten multiple loans I’ve never had that. That is absurd. And after reading the reviews I’m glad that I didn’t go with them for a different personal loan because they sound like a scam
Worse Place To Financing They Play Word Games and Try To Scam and Confuse Customers Just To Add More Fees. I Have Started Recording All Calls With Them To Prove The Inconsistencies In Conversations and Still Get Told They Don’t Care And They Cut My Car Off Without Warning. They Lie About Processing Times and All Types Of Stuff
Hello pronto finance. Just to let you know, people are using stolen credit cards to pay off their loans. My fiancee had $700 stolen from her credit card, that was used at your office. I know money is money but not when it is someone else’s. …
Osiris Maldonado is really nice and helps with any insurance issues I have at any time. She is really efficient and always promptly answers. She is one of the best agents I have ever come across and is always readily available to help.
Thought I had car problems. Took it to a mechanic to get a jump start. They checked everything and was told everything was fine with the car. Went to touch base with pronto to find out that they shut off my engine for a balance that was …