Our name reflects our philosophy – The needs of our members always come first! We are committed to helping them fulfill their financial goals and … See more
Recently applied for a Home Equity Line Of Credit (HELOC) loan at MFCU. Did the application completely online and over the phone. Only had to appear at the final closing. Very convenient process.Marisa Ladner was our Loan Coordinator and did a fantastic job of helping make the process go smoothly. Thanks Marisa!
Great customer service, the manager was nice also welcomed me into the bank with a personal phone call. I would recommend this bank to anyone that’s looking for a bank.
They want to charge $10 to park in their lot when the school band my son is in is participating in the parade and this is their staging point. That is a ridiculous price under any circumstance. Leave it to a financial institution to be greedy. I recommend you find another bank if you bank here.
Considering the merge and all of the questions I’ve had since then, the Members First customer service is still on point. They’re alway friendly, courteous and professional. Thanks! 👍🏼 …
I have been a member for over 10 years and have never experienced an issue withdrawing or depositing money to or from checking and/or savings account. Excellent service.
0 stars- App will NOT deposit check, even with “mobile deposit” on the check., When called their phone system WILL hang up on you (you’re not a valued member)., took over 4 mo. to clear up $2,500 in cc fraud (they only knew of 1/2 the …
I was having problems with my login and Janet Moles mad the process
simple and easy. She stay on the phone with me to make sure I got in.
Thank you
Janet
I have been with this Credit Union since I was about 18 years old and when I asked for Pandemic assistance, they shut down my line of credit. Mind you, I’ve never once asked for assistance with this credit card, and the manager of this …
Im 64 years old and only been with you a short while. Your team treats me like im your only customer. Savon goes out of his way and more to help me like he did today and the young lady at the window did the same …
I had a nice encounter with Ms. Crenshaw. She was able to answer all of my questions I had concerning my account and questions about MFCU loans. Thank you Ms. Crenshaw for your excellence service.
Very courteous and very efficient. Went above and beyond the norm. Spoke to a man previously who made promise and didn’t follow through. This young lady is definitely an asset to customers as well as the credit union.
Activation of debit card requires your phone number to “match what’s on file”, I’m talking calling from that phone. The banks phone rep kept repeating the “call was being recorded” as I was apparently tagged as a potential criminal for …
The service that I got was good but the waiting period is a little bit too long and the calls need to be directed to the branch that you are affiliated with and I think also if you are a member they should automatically give you overdraft protection
The staff is always helpful and personable. I appreciate the care they take to attend my needs. I like that they care to accommodate me and my particular circumstances. I never feel rushed or put off. I am always left feeling better about my finances.
Yes i really enjoy speaking with Janet she exhibit so much politeness and professionalism today was not the first time I’ve spoken with her and each time it’s a JOY!!
Always excellent. I needed a new car loan – less then 10 minutes start to finish. We have been members for over 20 years. It pays to be a Member!
I love the new office on Nine mile road. They replaced my non-working debit
card through the drive through. Easy Peasy.
I opened a savings account here because I wanted to have a local bank in case I needed a local bank for anything. My regular bank is out of state and I continue to use it because of the benefits with debit cards and other benefits. I …
It has been the best experience with a bank that I have ever had. There is no question that the entire staff is there to help and they truly care about their customers. Great communication and very knowledgeable.
I’ve been a long term customer with members first on 9th Avenue for years. I had an issue today with my cardvalet app and called 3 different times. The first 2 people gave me a number and that was it. Which the first number I got was the …
Thank you Deion Tellis for your patience counting out all my bills today in branch. Wonderful professional approach at our Downtown office today #ilovemycreditunion
Had a problem with malware on my computer that created problems with accessing my account. After having the malware removed, I needed help reestablishing password access to my account. I was very patiently directed through the process, …
My husband and I stopped in to open a joint checking account for paying bills. Jasmine listened carefully and took care of us in no time at all. It was a pleasant experience for all of us and we left Members First with a smile on our faces. Jasmine Crenshaw rocks!!!
The finance representative at Members First was excellent. She answered all my questions and helped me refinance an auto loan in record time without ever leaving my house. She was top-notch!
I like to thank Mrs. Nicole Leduc from my MFCU. I had a problem with my account this morning and Nicole provided me with excellent customer service over the phone and guided me to the right place on my computer to resolve the issue 🙂 Nicole was very professional and patient with me. Thanks again, JJH
She is very sweet and extremely helpful! Give her a raise!! I was dreading this call as it was my first experience with this type of situation and she immediately calmed me down and took excellent care of my problem….and my nerves! Thank you so much!!
I spoke with Nicole Leduc this morning regarding Card Valet. I had difficulty setting it up myself. She was extremely patient and helpful in guiding me to successfully complete the process. She’s a great asset to Member’s First Credit Union.
When FSEFCU did the switch/merge with Members First, I was unsure as to what I was going to. But since I have been with Members First CU I can say I have nothing but positivity to say about everyone. Always professional, even when they …
This post is written to commend Janet Fletcher-Moles, Contact Center Representative, for excellent customer support!! In my opinion, Janet went above and beyond the call of duty in handling my banking issue! She was knowledgeable, kind and …
I’m so glad I got my second mortgage here! Mortgage officer Mary W. and everyone made me feel informed and in control. At a time when I really needed help, they were there.
I was hesitant about calling regarding my complaint but Janet put me at easy. She satisfied my complaint very professional and quick. She gave me information regarding the CU position. Now I know how to adjust my deposits. Thanks Janet!!!!
Have been banking with them for 20 years, each year it seems to get a little worse in the experience you get. Most recently their drive through at all locations have been terrible, 30 minutes or more waiting in line, not that there are …
Prompt customer service and efficiency from Janet Moles. She was able to expedite my process on receiving documents that I was not able to access through mobile banking.
I am truly thankful for this credit union. I have been a member for close to 10 years,and I got my 2nd loan approved today. They are helping me build my credit back. You’re in good hands with Members First of Fla.!
Janet Moles is very polite and professional. I remember her because every time I receive service from her she always goes above and beyond. She makes me happy to bank with Members 1st
Ashley Murcko is amazing! She worked around my busy work schedule and helped me get my loan fast and without any issues. Members First Credit Union of FL has been great to myself and my family for over the last two years! If you’re looking to take out a loan go see Ash, she will take care of you like you are her own child!
My husband and I were in the market for an new vehicle. Members First CU of Florida had an excellent rate that we couldn’t pass up! We worked with Natalie and from start to finish she provided excellent service. She answered every question we had immediately and made this whole process a wonderful experience!!
Members First Credit Union is the best bank ever.
I have been in the wholesale lending/banking industry for 22 years and I will never use another bank. They rarely have a wait time, customer service is always …
Janet was amazing in helping me over the phone! When I had called before, another employee had simply told me “No” when I asked if I could raise my spending limit, and she didn’t even provide a reason why. When I called back, Janet instead …
A very easy application process with very quick responses to any and all questions asked! Our Mortgage processor Amy was AMAZING and made the home buying process much more manageable. She made sure that she addressed any hurdles we faced …
Replacement debit cards. Do not go to branch on Fairfield across from Lowes. Not enough training on process.
Recently applied for a Home Equity Line Of Credit (HELOC) loan at MFCU. Did the application completely online and over the phone. Only had to appear at the final closing. Very convenient process.Marisa Ladner was our Loan Coordinator and did a fantastic job of helping make the process go smoothly. Thanks Marisa!
Inadequate customer service and support
Very nice and friendly bank !
Excellent location and close to my job!
Very helpful. A Delight.
Great service!!!
Rude. If you’re a young person they will be very disrespectful to you for no reason. Because of this, I’m changing my bank somewhere else.
I love banking with members first credit union!
Thanks to the entire staff for making banking a pleasure !! They assist in
making financial transactions easy and efficient.
Excellent customer service!
Excellent visit!! Greeted with friendly smiles!!!
Great customer service! Chic-Fil-A of banking.
MFCU is great, customer service is amazing. I plan on being a member for life!
Great customer service, the manager was nice also welcomed me into the bank with a personal phone call. I would recommend this bank to anyone that’s looking for a bank.
This bank is HORRIBLE. I hate it here.
They want to charge $10 to park in their lot when the school band my son is in is participating in the parade and this is their staging point. That is a ridiculous price under any circumstance. Leave it to a financial institution to be greedy. I recommend you find another bank if you bank here.
So very much helpful, Thank you for all your help!!
Many Thanks to Janet who was helpful in taking care of me and got me the answer to my questions
Considering the merge and all of the questions I’ve had since then, the Members First customer service is still on point. They’re alway friendly, courteous and professional. Thanks! 👍🏼 …
Their ATM next to Evermans gives $20s and $10s. Amazing! And no fee to use my Central Credit union debit!!
Janet Bobby and Mr Mitch Are AWESOME SAUCE !!!!!!! I MEAN GREAT PERSONALITIES AND ALWAYS HELPFUL. GLAD THEIR ON THE WINNING TEAM
Ms. Janet was very professional and nice.
I have been a member for over 10 years and have never experienced an issue withdrawing or depositing money to or from checking and/or savings account. Excellent service.
Very helpful. Top notch.
My wife and I are members, and there is no other Credit Union beating members first! Downtown branch is the best in town. Highly recommend.
Thank you all for being so friendly, helpful, patient and professional every time I call with a website problem or issue I can’t solve by myself.
0 stars- App will NOT deposit check, even with “mobile deposit” on the check., When called their phone system WILL hang up on you (you’re not a valued member)., took over 4 mo. to clear up $2,500 in cc fraud (they only knew of 1/2 the …
I got help from Regina and she was awesome.
Very professional, thorough friendly and efficient. I highly recommend MFCU and the efficiency of Mrs Ashley Murcko and staff.
Amazing Experience! Vicky and Natalie are seriously the BEST!
Jasmine is very cordial,didn’t take up much of our day, and took care of our business efficiently and professionally. Thank you!
My tel conversation with Janet Moles was outstanding
I was very happy with my. Customer service
Today it was A one service took care of my banking need totally happy
Thank you
I was having problems with my login and Janet Moles mad the process
simple and easy. She stay on the phone with me to make sure I got in.
Thank you
Janet
Janet Fletcher-Moles was very knowledgeable, helpful, and patient with getting my issue resolved.
10 plus days?
MFCU takes this long or longer to pay local accounts after deducting said amount from my bank account …
I have been with this Credit Union since I was about 18 years old and when I asked for Pandemic assistance, they shut down my line of credit. Mind you, I’ve never once asked for assistance with this credit card, and the manager of this …
Im 64 years old and only been with you a short while. Your team treats me like im your only customer. Savon goes out of his way and more to help me like he did today and the young lady at the window did the same …
I had a nice encounter with Ms. Crenshaw. She was able to answer all of my questions I had concerning my account and questions about MFCU loans. Thank you Ms. Crenshaw for your excellence service.
Kaylee was most helpful & sweet during our phone conversations. She was a delight to work with & made everything so simple & easy.
Was not crowded. However, someone else was serviced before me, after i had been waiting a few minutes. Apology was made, & the rest went smoothly.
Supremely friendly staff. Helpful to a fault. Thank you Markel(sp?) for your assistance.
Very courteous and very efficient. Went above and beyond the norm. Spoke to a man previously who made promise and didn’t follow through. This young lady is definitely an asset to customers as well as the credit union.
Activation of debit card requires your phone number to “match what’s on file”, I’m talking calling from that phone. The banks phone rep kept repeating the “call was being recorded” as I was apparently tagged as a potential criminal for …
The service that I got was good but the waiting period is a little bit too long and the calls need to be directed to the branch that you are affiliated with and I think also if you are a member they should automatically give you overdraft protection
The staff is always helpful and personable. I appreciate the care they take to attend my needs. I like that they care to accommodate me and my particular circumstances. I never feel rushed or put off. I am always left feeling better about my finances.
Janet is very understanding and compassionate in our very particular circumstances, I don’t know what I’d do without her.
Yes i really enjoy speaking with Janet she exhibit so much politeness and professionalism today was not the first time I’ve spoken with her and each time it’s a JOY!!
Always excellent. I needed a new car loan – less then 10 minutes start to finish. We have been members for over 20 years. It pays to be a Member!
I love the new office on Nine mile road. They replaced my non-working debit
card through the drive through. Easy Peasy.
Natalie N is amazing. Made the experience painless and quick. Highly recommend.
I opened a savings account here because I wanted to have a local bank in case I needed a local bank for anything. My regular bank is out of state and I continue to use it because of the benefits with debit cards and other benefits. I …
It has been the best experience with a bank that I have ever had. There is no question that the entire staff is there to help and they truly care about their customers. Great communication and very knowledgeable.
I’ve been a long term customer with members first on 9th Avenue for years. I had an issue today with my cardvalet app and called 3 different times. The first 2 people gave me a number and that was it. Which the first number I got was the …
Thank you Deion Tellis for your patience counting out all my bills today in branch. Wonderful professional approach at our Downtown office today #ilovemycreditunion
Had a problem with malware on my computer that created problems with accessing my account. After having the malware removed, I needed help reestablishing password access to my account. I was very patiently directed through the process, …
Just completed a home loan and the overall process was very smooth with excellent communication through out. Thank you-
My husband and I stopped in to open a joint checking account for paying bills. Jasmine listened carefully and took care of us in no time at all. It was a pleasant experience for all of us and we left Members First with a smile on our faces. Jasmine Crenshaw rocks!!!
The finance representative at Members First was excellent. She answered all my questions and helped me refinance an auto loan in record time without ever leaving my house. She was top-notch!
Janet Moles always takes excellent care of us in whatever we need to do with our accounts. It’s always a pleasure dealing with her.
Ms Janet was fantastic. She was very nice and quick to take action on everything I needed. Great experience!
I like to thank Mrs. Nicole Leduc from my MFCU. I had a problem with my account this morning and Nicole provided me with excellent customer service over the phone and guided me to the right place on my computer to resolve the issue 🙂 Nicole was very professional and patient with me. Thanks again, JJH
Janet was professional, polite, and helpful. She quickly resolved my issue. Thanks MFCU for excellent customer care.
She is very sweet and extremely helpful! Give her a raise!! I was dreading this call as it was my first experience with this type of situation and she immediately calmed me down and took excellent care of my problem….and my nerves! Thank you so much!!
I spoke with Nicole Leduc this morning regarding Card Valet. I had difficulty setting it up myself. She was extremely patient and helpful in guiding me to successfully complete the process. She’s a great asset to Member’s First Credit Union.
When FSEFCU did the switch/merge with Members First, I was unsure as to what I was going to. But since I have been with Members First CU I can say I have nothing but positivity to say about everyone. Always professional, even when they …
Janet was so helpful and fast in getting my issue taken care of! I really appreciate the effort and kindness!
This post is written to commend Janet Fletcher-Moles, Contact Center Representative, for excellent customer support!! In my opinion, Janet went above and beyond the call of duty in handling my banking issue! She was knowledgeable, kind and …
I’m so glad I got my second mortgage here! Mortgage officer Mary W. and everyone made me feel informed and in control. At a time when I really needed help, they were there.
I was hesitant about calling regarding my complaint but Janet put me at easy. She satisfied my complaint very professional and quick. She gave me information regarding the CU position. Now I know how to adjust my deposits. Thanks Janet!!!!
Have been banking with them for 20 years, each year it seems to get a little worse in the experience you get. Most recently their drive through at all locations have been terrible, 30 minutes or more waiting in line, not that there are …
Prompt customer service and efficiency from Janet Moles. She was able to expedite my process on receiving documents that I was not able to access through mobile banking.
I am truly thankful for this credit union. I have been a member for close to 10 years,and I got my 2nd loan approved today. They are helping me build my credit back. You’re in good hands with Members First of Fla.!
Janet Moles is very polite and professional. I remember her because every time I receive service from her she always goes above and beyond. She makes me happy to bank with Members 1st
Ashley Murcko is amazing! She worked around my busy work schedule and helped me get my loan fast and without any issues. Members First Credit Union of FL has been great to myself and my family for over the last two years! If you’re looking to take out a loan go see Ash, she will take care of you like you are her own child!
My husband and I were in the market for an new vehicle. Members First CU of Florida had an excellent rate that we couldn’t pass up! We worked with Natalie and from start to finish she provided excellent service. She answered every question we had immediately and made this whole process a wonderful experience!!
Members First Credit Union is the best bank ever.
I have been in the wholesale lending/banking industry for 22 years and I will never use another bank. They rarely have a wait time, customer service is always …
Janet was amazing in helping me over the phone! When I had called before, another employee had simply told me “No” when I asked if I could raise my spending limit, and she didn’t even provide a reason why. When I called back, Janet instead …
A very easy application process with very quick responses to any and all questions asked! Our Mortgage processor Amy was AMAZING and made the home buying process much more manageable. She made sure that she addressed any hurdles we faced …