Charging a $100 deposit for rejected payments that results from issues other than insufficient funds is outrageous. They make sure to put you in a dark space!
Why don’t you put that you are closed online, I went to the bank and waited about 15 minutes in line to get money to pay my bill because I checked and it said you were open. When I stopped by, you were closed. Please put a sign on the internet as well. Not just on your door.
Be careful when sending payments in take a photocopy of the check and bill. I sent my check in and it disappeared and I got hit with a late charge. Also the customer service representatives need more training, they are rude and unprofessional.
Horrible customer service, spoke with one person named “Robert” who claimed to be the manager but refused to give me his last name or identity the person above him. I cannot imagine a water purveyor that would have this person as the face …
Water was leaking from water meter outside my house. I called Palmdale water district and spoke with Ramon, who provided good listening and helpful suggestions.
Worst utility in the US. The customer service is appalling, theie rates do nothing but support their bloated pensions. They only provide customer service monday – thursday and then punish the consumer when you cannot reach them on their …
This company has a horrible and rude staff. Yesterday I called to ask a question concerning my bill but the operator cut me off mid sentence. He claimed he had a call waiting and immediately hung up. I then proceeded to call once more and …
No comment necessary — JUST 1 STAR — you know why!!!
Update -applied 2mos ago to have the $200 opening account $$$ credited back to me…the water account was opened >13 yrs ago…1st and 2nd request with no …
One of the most mismanaged utility companies around. Horrible customer service and either pay me now or ill just shut your water down even though we all need water to survive and is a god given right that we all should have it. No late …
93550 I summited the application online and call the office to verify any requirements left ,the lady who answer was amazing, she said everything was complete except I need the closing statement as proof as owner, the same day I email, but …
This company is suppose to be a non profit yet they charge you 33$ just to have your water service on before any usage . I was new to the area and rented a home in Palmdale . We are a family of 3 and our water bill has been coming high …
I attempted to reach someone about activation of our water. I have tried for 2 weeks. Each time endless hold cycles. Today I finally reach someone who gives me info that should have been on their website, which is frustrating. When I happen …
I had a nice, calm welcoming experience there..i bought my first home and wanted to start service with them..before i even asked they provided me with a list of other services they knew i needed.. and got my water service same day. 😁 …
We have used the bulk filling station 3 times. The first time everything worked great, I paid $5 and got 50 gallons of water. The second time I was charged $5 for the minimum 50 gallons, but only got 20 gallons; I ended up paying $15 for 50 gallons. Again today I paid $5 and only got 20 gallons of water.
(Translated by Google) Cool
(Original)
Chido
changed water service
The lady at window #3 was hot but was excessively rude and had an attitude
Wait 40 minutes to tell me I’m calling the wrong company for the area of Palmdale I am in!!! Hell… ???
Always ask for assistance programs available, if high bills ask what else you can do.
They have limited billing support hours. Website sucks. Pretty lame how I have to be limited with this company.
I applied for a water rebate in January, it’s April and still waiting for it
I never worked with a state water department THIS bad honestly. I’ve been all over the state.
Very odd how I have $100 plus bills in a new home that has the water off… Crooks! I see a class action in the near future, keep your records guys.
It take them two months to process a rate assistant application. I never known a water company close on Fridays.
Worst water district around
No start if I could
Worker try to talk down on me …
I love how my charge for delivering the water, is more than the actual water charges I incur. They could stand to reduce delivery charges.
Charging a $100 deposit for rejected payments that results from issues other than insufficient funds is outrageous. They make sure to put you in a dark space!
Why don’t you put that you are closed online, I went to the bank and waited about 15 minutes in line to get money to pay my bill because I checked and it said you were open. When I stopped by, you were closed. Please put a sign on the internet as well. Not just on your door.
Be careful when sending payments in take a photocopy of the check and bill. I sent my check in and it disappeared and I got hit with a late charge. Also the customer service representatives need more training, they are rude and unprofessional.
Horrible customer service, spoke with one person named “Robert” who claimed to be the manager but refused to give me his last name or identity the person above him. I cannot imagine a water purveyor that would have this person as the face …
Water was leaking from water meter outside my house. I called Palmdale water district and spoke with Ramon, who provided good listening and helpful suggestions.
Worst utility in the US. The customer service is appalling, theie rates do nothing but support their bloated pensions. They only provide customer service monday – thursday and then punish the consumer when you cannot reach them on their …
This company has a horrible and rude staff. Yesterday I called to ask a question concerning my bill but the operator cut me off mid sentence. He claimed he had a call waiting and immediately hung up. I then proceeded to call once more and …
No comment necessary — JUST 1 STAR — you know why!!!
Update -applied 2mos ago to have the $200 opening account $$$ credited back to me…the water account was opened >13 yrs ago…1st and 2nd request with no …
One of the most mismanaged utility companies around. Horrible customer service and either pay me now or ill just shut your water down even though we all need water to survive and is a god given right that we all should have it. No late …
93550 I summited the application online and call the office to verify any requirements left ,the lady who answer was amazing, she said everything was complete except I need the closing statement as proof as owner, the same day I email, but …
This company is suppose to be a non profit yet they charge you 33$ just to have your water service on before any usage . I was new to the area and rented a home in Palmdale . We are a family of 3 and our water bill has been coming high …
I attempted to reach someone about activation of our water. I have tried for 2 weeks. Each time endless hold cycles. Today I finally reach someone who gives me info that should have been on their website, which is frustrating. When I happen …
I had a nice, calm welcoming experience there..i bought my first home and wanted to start service with them..before i even asked they provided me with a list of other services they knew i needed.. and got my water service same day. 😁 …
We have used the bulk filling station 3 times. The first time everything worked great, I paid $5 and got 50 gallons of water. The second time I was charged $5 for the minimum 50 gallons, but only got 20 gallons; I ended up paying $15 for 50 gallons. Again today I paid $5 and only got 20 gallons of water.