*****IF I COULD GIVE THEM A 0 I WOULD*******This a bait and switch take advantages of new customers company. Please someone file a class action law suit! They lie on their website. They do bait and switch for costs of bags, refunds and …
I wish I could do a less than zero score. I don’t know another airline that has more flight delays or missed flight connections than spirit. Avoid this hassle.
I’ve been on other airlines some are better and some not so great this airline was ok it not very spacious but for the price of flight tickets it’s great to me they got us there and back without incident it’s ok in my book
Our first flight was canceled and we had to wait three hours in line to get information and had to take a flight almost 24 hours later. Our second flight with is already 2 hours delayed and again we don’t get any information.
Terrible customer service, trying to cancel my $9 club. No customer service number to call, website doesnt work. Finally, they charged my credit card, what a nightmare contact spirit to cancel the $9 club. Soooo disapointed 🙁
The story of spirit airlines refusing flight to the family with the medically exempt autistic child for a mask is sickening. Never flying spirit again.
The gate agent Lorie at the DFW airport is the most incompetent customer service agent I have ever encountered. I was rather happy to fly Spirit until my experience with her. Never again.
seems impossible to speak to anyone on the phone. i need a simple question answered before i can book. I sent a text, a whatsapp, received replies saying i will be connected to the next available agent, and two hours later there is still no …
Ridiculous policies. Absured customer service. Do not encourage their employees to make any decisions at all. A “discounted” flight will end up costing you way more than any other airline. I will never be flying spirit again.
They are just a boring airline but they are kind. You get what you get . It’s not torture. I have a kid at that . And in the airplane they gave him snack and they were very nice more than JetBlue .
Terrible service. They process tickets on their website and you can verify payment off your credit card however, then when their system does not send email confirmation they deny you paid. Takes weeks to convince them that ticket was paid for, so you end up buying another at the time, then wait weeks for your refund.
ruined our vacation! Cancelled our flight then wanted $850 extra to change to 2 days later returning. said they weren’t responsible for that leg. We’re supposed to spend $1,600 for 4 days in florida with small children
We lost our flight and ANISLEY helped us at the Fort Lauderdale International Airport and she was THE BEST. She gave us an excellent service and offered us the option to flight in their next available flight.
I didn’t even want to give ONE star, they are the WORST!!!! Never fly again, ever not even if I was in desperate need and they were the only airline around. By far the worst!!! Terrible customer service, cancel flights and refund less than half of a flight. On hold for hours and Worst of all me miss my friends wedding!!!
They have the most nasty, and rude people working for them at Fort Lauderdale airport; you approach them and they don’t even want to help you, I thought it was just the first lady I talk to, but after talking with 3 different ones, I came …
I had taken my family to the smokies and flew spirit to Atlanta form FLL. On the way back only 1 hr before departure they told me in 75 degree sunlight on a Saturday, that my flight was cancelled and that they could not get me to Fla. for …
Worst airline ever. Avoid at all costs. You’ll save time and money going elsewhere. And power won’t go out twice before take off and won’t leave 6 hours later then scheduled.
I will never ever fly with this airline ever again. I had to cancel my entire trip to Las Vegas. My flight was cancelled due to low employee turnout. I don’t understand how do you have low turnout the day before the fourth of July.
DO NOT FLY SPIRIT AIRLINES…………!!!!!!!!!!!!!!!!!!
Terrible airline to fly, small, uncomfortable seats and just changed my flight time more then 12 hours without ever notifying me. Found out trying to check-in 24hrs before flying out.
The worst airlines I ever flew in my life they are full of s*** words can’t describe how full of s*** they are and mr. CEO I hope you’re reading this you’ll go bankrupt one day let’s stand by one by one input this business out of business …
Worse customer service ever! It’s cheap, yeah but I prefer to pay $30 more dollars on another airline where my luggage will be free and I get treated with respect. Please, don’t use this airline!
Call center is Philippines is horrible. I tried canceling a flight with in 2 hrs and they didint cancel it. I then called and finally got the Oklahoma call center. they told me they had to do a call review. the manager told me it would be …
i booked a ticket and after 10 hours i cancelled and they did not refund my money. in other words, they stole my money and no flight!!!! easy money for then … spirit is the worst airline ever!!!!
Been a long term customer, but this latest experience was tough. I booked a flight on the 28th, but their app and website are having issues processing payment. I got a confirmation number but was never charged; therefore my flight was …
Worst ever airlines, they’re as helpful as a nail in a tire!!! I would leave a negative star if possible !!! Twice in a row my flights have been delayed by 3 hrs when other airlines left to same destination on time. Now that’s horrible.
I wish there was a no star at all , this people are a joke, and no you don’t get what you
Pay for , they wanted to put us on a 5 hours bus ride because they didn’t have a …
Extremely poor customer service. I’ve been on hold for over an hour, talked to one gal that was extremely rude and unwilling to assist with a future reservation; ask to speak to her manager another 30m on hold. Even their online chat is …
Be ware Don’t Use this airline. They over sell the seats. and when they fill the fly early they will closed the gate and leve you even if you are on time .. 🙁 Very rude the worse service i ever had
NOTHING CHEAP ABOUT IT – Charges more to use miles than should and can only use the miles to get the cheap ticket price. Have to buy seat and bags, etc. Miles are useless. …
If you think you are saving money flying with these jokers you are wrong. Never have I experienced a company with such blatant disregard for their customer in my life; not even cable or cellular companies. I even heard a table of their …
Absolute crap. Cancelled a flight for no reason. Trip was then not possible – would they refund the return flight? NFW. What a joke. Also charged $45 for a carry on bag (what???) and $10 for a seat assignment. You certainly get what you pay for. NEVER AGAIN!
They are a no frills air line.
Yes they offer the worst service in the air line industry. But they are the cheapest too where else can you phurichase a round trip ticket any place for less …
Paid 1200.00 for a round trip tampa to san juan.delays,cramped seating,strong arm tactics bystaff,paid for internet sevice never got.cant get ahold of a representative.worst part if you complain good chances of getting arrested.there motto should be im sorry but i understand your frustration.con air
Terrible experience I will never fly with them again I fly from guatemala to Chicago my flight was canceled in guatemala I have to pay for the hotel and transportation next day I finally leave guatemala to Miami plane leave late guatemala …
Hadn’t flown w Spirit for several years, but because of this trip, price and timing, I picked a Spirit flight. Now I realize why I’ve avoided them. Sitting in t airport waiting to go. Just t ticket process was annoying, and I haven’t even gotten to t cramped seats and t poor service yet.
Spirit airlines scams on bags, charging $52 per carry on. They charged me $200 for 2 bags and refused to refund the mistake. They care more about making money on bag fees than customer service
Good airlines if u understand the concept it’s an à la cart service. one way to Minneapolis for $50. Or $400+ on one of the big airlines it’s a no-brainer I’ll pack less, and buy my own stale peanuts. Hell i’ll even buy a pizza instead of the peanuts they won’t say no.
This has to be the hardest business to get a hold of anyone who cares. Try to resolve a problem expect to take anywhere from one hour to three hours. Navigating thru the web site is next to impossible. Why do we pay for the $9 dollar fair …
I have flown with them before and they where good. That I would recommend people to fly with them, NOT ANY MORE!!!!! Was on the phone for half a day with them just to try and switch my flights. When on the phone had 3 people tell me …
Two years in a row on August 30th first in 2017 for $680.00 and again 2018 for $69.95 (“to join fare club”) Spirt fraudulently charged my Visa. I have not traveled with Spirit for 25 years. After 1 1/2 hour on the phone they removed the …
Cheap BUT, READ THE FINE PRINT! They hide big charges in every little thing. want to check in/print ticket at airport? boom 15$ Bag 2 Lbs overweight? 25$ extra carry on bag at the gate? 50$ If you can keep an eye on their secret fees and …
seriously one of the worst airlines. staff are ussually nice however they get delayed ALL the time. this time deicer got in the ac system causing an odor. I swear if you can get too and from without a delay with this airline it’s a freaking miracle and you had better buy a lottery ticket.
This is truly the “greyhound” of the sky. They should make a .5 star option just for Spirit airlines since they do not deserve a full star. Tonight’s festivities started at 9pm with a 45min delay. Then after getting the party started and …
Don’t try calling customer service they are not even located in this country. Trying to upgrade my seat and I was told that for them to do it when their website was not working would be $20.00 more than online. I asked for a supervisor and …
The worst airline in the world. I flew from Boston to Myrtle Beach. It was a 5 am flight and I was the first one to check in and my golf clubs were held in Boston and missed my flight. I had to rent golf clubs, and get golf shoes, golf …
Stay away. Don’t even think to sign up for $9 Fare Club. You’ll be charged forever. Forget about your luggage and service. You’ll have to pay for small backpack and water during your flight. Flights frequently oversold and you have a chance to stay overnight unexpected
The worst. The seats are designed for hunchbacks and the pilots are new…they charge you for everything and the original fair is not much cheaper than other flights. They pack you in like sardenes and it takes forever to board and unload the aircraft. Always late too.. the worst.
Severely underrated as a workplace. Say what you will about flying Spirit (people who take advantage of the low fares and still find a reason to complain)- working at Spirit is a privilege.
Worse airline in the history of airlines. If I could give them no stars I would have.The website charged me for their ridiculous membership when I was trying to change my flight date and would not refund me the fee. I did not want their …
It is a no frills airline. They charge for everything, even the cup of water was three dollars. The carry-on bag costs $ 55.00 per person. That meant that the price reduction of my fare was no reduction at all. The food items were in a menu …
When you call customer they can never help you. Sad to say this airline really sux. If I can give a zero i would. They cancel flights and tell you nothing they can do.
Just dropped my son on a flight Cleveland/Houston via Orlando. First leg of the trip delayed and made catching Orlando/Houston impossible. We had checked in early, so voiced our problem at the ticket counter. My son’s flight was changed …
I don’t understand why their TSA is so often closed!!! Today they changed our boarding Dock 4 times, flight was delayed about 2 hours. Tsa of course was closed today, and waited over an hour to pass through. Their staff is very …
It wasn’t worth the money saved to have none of the things you expect on an airplane–like a seat that reclines!! A big deal is made about size and weight of the luggage, which you pay for whether you carry it or put it in baggage. But …
Never in a million years, even if it was free, would I fly Spirit again!! Plane felt unsafe on landing and takeoff, was so loud you really needed ear protection, the plane was filthy & cramped. Stewardess was much more interested in …
I just booked a flight 1 hour ago, within the 24 hour frame and accidentally hit PM instead of my return AM. Which were both the same price and they was to charge me $200.00 to change it. My flight was not even $200.00. Are you serious? And I’m a $9.00 member. Not for Long!!
I wish I had read reviews before booking a flight! It is a rip-off big time. Some people take huge bags on plane without paying and others are charged $100 or more! One girl was crying because she was told to pay $100 or leave her bag in …
Worst experience ever – stranded in airport with husband in a wheelchair after Spirit caused delay which resulted in our missing connecting flight. Could not get us home for 72 hours! Took another carrier but had to spend $1250 for two …
Worst airline ever. I was at the gate and they go and tell me my flight is closed mind you it’s still 20 minutes before my damn flight. Then they don’t have another flight ALL day till the night time & I had to pay an extra 150$. Don’t waste your money their customer service sucks they don’t care at all.
Nothing but bad experiences with them. They’re not cheaper. They just hide their fees. My son talked to a rep and they took his military information so he wouldn’t have to pay for his bags. When he arrived they not only charged them, but also charged them a late fee. Don’t be fooled by the price they show. It’s not true.
I wouldn’t give Spirit one star if I did not have to do so. My advice: Fly Southwest. They are wonderful. On time, inexpensive flights, more comfortable seats, no hidden fees, customer service that is unbeatable. Spirit’s customer service …
The 9 dollar fare club is charged in advanced and autorenew. Company does not offer any way to cancel renewal status before renewal date without cancelling all the “benefits” for the membership. In my case I enrolled because I purchased a …
i have flown spirit for years since i live in Ft. Lauderdale. That said it has not always been a great experience, year after year they continue to find ways to nickel and dime you. I agree, never take a flight over 2-2 1/2 hours. They …
I’ve used Spirit a lot because of the cheaper nonstops. I don’t check bags and I don’t choose a seat. I just jump on and go to my destination. I only do nonstops in case of getting stranded, which hasn’t happened because they have been …
Ive been taking flights from here to their, never had any problems, till i heard about spirit airlines. I never saw anything on their website and anywhere about them that said they stop chick in 45 mins before the flight and take off 30 …
Never fly with Spirit!!! This worthless excuse of an airline nearly ruined our wedding by first delaying our flight for an entire day and then cancelling it 12 hours later. Nothing like being stuck in an airport for 12 hours and either …
spirit is the absolute worst save your time and money. They nickel and dime the hell out of you online, phone, airport, and on plane. Your ticket maybe $50, but guaranteed when they are done and you home relaxing the prices easily increase to over $100 on your statement. So not worth it!!!! I’ll so Southwest to save anytime.
They cancelled my flight last minute and handled the situation in the worst possible way. They said the next flight they could purchase for me wasn’t until the following day at 1PM!!! Due to medical reasons I HAD to be back at the …
LOTS of hidden charges. Website difficult to navigate to find hidden fees. For example: a carry on to go in the above compartment $45 each if paid online ahead of time, $100 at boarding time, $65 an hour before boarding time. Need you …
Spirit is the worst Airline ever!!!!!! I travel with them twice and both experience was horrible both times we were held up for over an hour. The first time flying to TX the flight was delayed one-hour due to mechanical issues they say it …
Worst customer service experience. Flight left 20 minutes early and missed my flight cost me money to purchase another ticket from a different airline. You call corporate # and customer service and just refers you to online. Can’t checkin online for my boarding pass. F*** this airline, will never fly with them again.
It is impossible to get any help from Spirit. I have a $9 Fare Club Membership under one email, inadvertently made airline reservations using another email. I was automatically signed up for and charged the $9 Fare Club fee. I have been …
If you want your trip ruined, then fly this airline. They cancel flights without warning you, they are guaranteed to lose your luggage, they keep you waiting in the airport for HOURS for another flight because they cancelled the flight you …
I gave it one star because I wasn’t allowed to give it none! Words cant describe the disgust I have for this airline. I contacted customer service after my flight last week. I was stuck on the plane for an hour and a half waiting for a …
Unbelievably bad customer service. I’ve had a spirit MasterCard for a year and have 88,000 miles. When I tried to use them there were almost no flights in the “off peak” period that I could use my miles to book as they advertised. It’s one …
I promised myself never fly spirit again and I never will. This is THE WORST air company that I have come across. In fact ANY other company is brilliant comparing to spirit. I will not rant and rave of what happened not to waste reader’s …
I find it ridiculous all these weird complainers. You won’t get a 4 star service if you only paid $2. You get what you paid for, and spirit is a great airline for bringing you from point A to B. In addition, all details and fees about …
My parents recently used your service to travel for FLL to STI, They had two personal items with them, why one of the bags was almost empty and under the guidelines that your company required to qualify as personal carry on. …
Worst airline ever, ever! Even in your worse nightmare you can even think that Spirit Airline exists! They have no idea what customer service is! They close checkin counters when they still have more than 20 people waiting to fly, even when …
Left elderly parents stranded by delaying a Monday flight repeatedly and eventually rebooking for them to fly on Wednesday. Had a buy a new ticket on Delta to get them from Ohio to Fort Lauderdale. Spirit refused to refund return portion of the ticket. Will never fly Spirit again. Not worth it. Saved no money.
What nerve Spirit has to charge $50 for 1 bag and then turn around and charge again for refreshments. I realize it was an airbus from Atlanta to Tampa, but it was more like a cattle car. There was no service except the flight attendants …
I wouldn’t even give them one star, if that option was available! Coming back to Detroit, the staff was RUDE & unprofessional. The lady directing people to the lines had zero answers to any questions. She was lost. Upon checking my bag, I …
If I could give this airline 0/5 stars I would. Never ever ever on time! Had passengers board the plane even though the crew knew there was an issue with the plane. Everyone sat on the plane for an hour until the airline decided to make everyone get off and wait another 2 hours to reboard. HOW IS THIS AIRLINE STILL IN BUSINESS?
I chose Spirit because it was $100 cheaper than flying out of West Palm Beach, but because I got there 30 minutes prior to departure, I was charged an additional $92. The excuse I was given, is that the gates are closed 45 minutes prior to …
Such a pathetic excuse for an airline, I’ve had a number horrific experiences with them and almost all flights have been delayed, luggage destroyed by their baggage handlers, and flights overbooked/canceled with very late notice. I hope …
TERRIBLE AIRLINES… they get you with a cheap fare and then nail you with charges at gate. Same luggage carry on used at every other major carrier for over 3 years. Meets requirements for overhead storage. Never a problem, EVER, with …
Worst airline ever. Because many people cancelled the many flights in the past. The food is nasty and not eating it. I wish the airline does not exist or get burned.
Can’t speak highly enough of Spirit Airlines. Have flown several times with them and have never had any issues. I do know in the airline industry, things do and will happen… however, all my experiences with them have been positive.
Spirit Airline sucks! I would never use them again! I booked a flight with them and was supposed to fly this morning. I got there an hour before the flight and they me along with 20 others that we are too late to board. They would not give …
The customer service for this company is the worst I have ever seen. I canceled the reservation online and they wouldn’t even given me a refund nor let me read book it because I canceled it 24 hours after I booked it. Now I’m out $176.36 …
Spirit Airlines is up there with the worst companies in the Universe, along with Comcast. Their poor reputation is completely deserved. If you get lucky, as I did for a while, you can save a few bucks on airfare. The minute something goes …
This is the worst airline in the history of airlines as well as one of the most mismanaged companies I have ever done business with. Cancelled flight due to weather (from Detroit to Philly..plane could not make it!) and not alerting …
I am trying to cancel my $9 fare club subscription, but there is no way for me to do it online when I follow the $9 fare club cancellation instruction. Instead it asks me if I would like to sign up, yet spirit has emailed me saying that my …
Spirit airline does not follow their own cancellation policy. When talking to a agent on the phone I was informed that not only a cancellation fee I would pay but also a Spoiled seat charge of $69 I have to pay. On top of that I would …
Hate, you, Spirit. Again. Interrupted plans, lost a lot of time, lost additiobal money. Had to take a car from Tampa to Chicago and had to drive nonstop, with 10 months old baby, because of spirit liars. They canceled because of weather …
Flew Spirit Airlines for the first and only time, Tuesday, July 14th with a return trip scheduled for Sunday, July 19th. I was delayed leaving for an hour and on the way back there was another delay…then the flight was cancelled all …
Horrible company. Terrible customer service. Small seats. Everything is an extra charge. Water wouldn’t work on the plane. The millenials running the plane had plenty of jokes. Terrible service. My passenger was unable to fly.. …
Horrible nightmare!!! Canceled my flight two days in a row had to buy a 400 dollar ticket last minute with JetBlue to make it home. When I tried calling customer service no answer and when I tried going on the website it was down. Killed my …
For two days now you have left my fiancee and two kids at an airport with no solutions. Stuck in Oakland first day, now stuck in Chicago because you cannot get your company act together. As the flight was cancelled she was advised to arrive …
Most important: They don’t even give you water for free; just ice cubes. The price is what is attractive. Also, there is more legroom not because the seats are further apart, but because the seats are simpler and have less stuff. Several of the flight attendants I’ve been served by are not particularly professional.
Spirit has got to be one of the worst airlines ever. While they advertise to be low fare, by the time you spend money on the not so cheap tickets, baggage fee, taxes and etc. you still end up paying the same amount as you would if you flew …
Airplane was clean and on time, I give the 3 stars for that. One star for wanting to charge $10 for a printed boarding pass, even when JetBlue will allow you to use your phone without printing and wasting paper/resources. (Talk about “bait …
I fly with this airline every time I go to Colombia(two to three times a year). I don’t check any bags nor do I pay for a carryon. One backpack (personal item) is all I take. The flights are cheap if you buy your tickets at the right …
I’ve been using this service for a while, and each flights gets worse and worse! DON’T BE FOOLED BY THEIR CHEAP AIR FARES! They will charge you everything – carry-on ($100 each bag), boarding ticket ($10), no free beverages on the plane …
I am in the process of suing Spirit for an employee mistake. After the flight was boarded and ready to go, she failed to tell me that she will no longer need any volunteers to give up their seat due to 3 seats still being available and made …
A rep told me I would be refunded if I was to cancel and did not give me my money back, less than 5 mins. of cancelling i even asked to keep my trip and was told no, spoken to supervisors and was hung up on, called corporate and was told …
Spirit airlines is terrible! Worst experience ever! Our flight got delayed twice because of “maintenance issues.” Knowing we were cutting it close to missing our connecting due to their delays, I went to the counter and discussed this with …
Love the pilots love the crew as for the call center they should be in the USA as they have no skills and their accents make it very difficult to understand! I had the worst experience of all time and was charged 250$ more for a …
Terrible experience. Flight from PHL to MCO had issues leaving 35 minutes late, because of vomit on one woman’s seat and a seating dispute in the back of the plane. Flight from MCO to PHL 5 days later cancelled, amongst 6 other flights. …
Im changing my review! I use to hate Spirit before but after flying a few times, I am starting to understand them. The have started to upgrade their planes and they are usually clean. Other airlines charge you more, and yes it includes a …
On 31MAY2018 I received, witnessed and was subjected to a series of irresponsible, improper, inconsistent, reckless, and safety and security compromising actions and decisions by multiple Spirit Airlines personnel. …
It’s called bare bones for a reason. The seats are plastic and not very cushioned. They have teeny tiny tray tables They do charge for every little step. (Luggage, assigned seats, snacks and drinks). But the staff are very friendly and …
Only good experience so far. Had some delays but unbeatable price-wise. If you’re looking for world class service and legroom, fly a middle eastern airline or Singapore airlines. …
I wish I could give it no stars!! I live in North Carolina and had to cancel my vacation due to Hurricane Florence. They would not refund me, they were rude on the phone. I’ve sent several requests to speak to someone and no response. …
If I could give less than one star, I would. It is genuinely cheaper to book with Delta or United over Spirit–i am not kidding. They cancelled our flight with no warning, were unhelpful and impolite, and have had more problems with delays …
People tend to have High expectations from Spirit Airlines by default. I am a Frequent flyer and a member of the $9 club and let me tell you that you get what you paid for, as simple as that, there is no hidden bullshit from the service …
mde to fll this has got to be one of my worst experiences ever when flying. they cancelled our flight after 7 hours of waiting at the airport only for them to reschedule a flight for 1030 the next day. that’s not even the worst part my lay …
I did not fly Spirit, but my bank account was charged. I have spent hours trying to reach someone to rectify this, but unable to reach anyone! This is unacceptable! Several years ago I purchased insurance for a flight i had booked. I had to …
We traveled Spirit this past Sunday for the first time and were pleasantly surprised. We had read so many bad reviews we were expecting a tolerable check-in, 2 hour flight and baggage claim experience but it all went very smoothly (with the …
Be careful with this airline. Their fare club is a scam. I will no fly with them again. They charged my card without letting me know and their customer service doesn’t respond. I’m glad there are many other options. I thought United was the worst airline but this one takes the crown.
This airline is terrible and hences the reason why it is dubbed as the worse airline in America. Pay the extra to fly someone else you will be much happier. What a joke this company is. Never again
If I could give this airline no stars I would. First of all Do not book a flight with Spirits under any circumstances. They sold three times the flight and even if you were to arrive three hours before your flight the likelihood of you …
Flying with ESA for four years on other airlines no problems. Spirit declined our documentation so we had to cancel our flight. I felt they violated our privacy and questioned our needs for our well being. I was discriminated against and …
The worst airline in America!
They are terrible at everything. Clearly many people have the same issues with spirit (more than 200 customers have given them a 1 star review just on this …
After my flight was delayed to an hour that made it impossible to get to my destination in time, I talked to the Spirit employee at the Austin airport and she told me if I decided to cancel my travel, I would receive a refund. I decided to …
spirit is the worst airline bar none. dont waste your money, spend a little bit more and get where your going with a reliable airline and pilot. I found out the hard way, flight got cancelled 5 times until there were no other flights to …
The experience was horrible from the beginning. You think you’re getting a deal, but that’s only if you don’t respect yourself and don’t want to carry a bag with you. Once you start adding anything the price adds up to a normal carrier, but …
If there is a way to give a negative star I would! First of all, all the comments of getting what you paid for is just an excuse for letting people/ businesses get by with the same thing over and over. I don’t lay down that easy and get …
Full Container of Garbage!!! May 5, 2018 in Guatemala they leave the front desk in Guatemala airport 1 hour and 10 minutes before departure. I was the last traveler with my family with 6 bags, They send me to upstairs office and spend 15 …
Two flights on Spirit had to be canceled due to the Covid shut downs. The passengers were myself 60+, two children under the age of six, and another adult. Spirit will not refund my money. They insist on giving me a credit. I tried to …
Quick research online you know Spirit has the worst services, the most complaints and lawsuits but I never imagined to have such horrible experiences. I reserved a last minute flight with Spirit through Expedia. Then, I had to do minor …
Had a good experience the first time. Now with Hurricane Matthew screwing up our vacation plans Spirit’s customer service is showing and it is not acceptable. They know that they will not be able to fly into Miami on Thursday yet if we want …
I cannot complaint at all about prices, they are the best, when you need to travel with family saving a ton of money. However customer service is terrible. I asked a question about the cost of changing a reservation and they did the change …
In the past few days I have been trying to use an existing credit to change a flight, 1st there is no option on payment to use my credit which inconvenienced me to to call customer service since I am totally able to do these kind of things …
Worst experience ever! They ruined our whole trip. We had a connecting flight but the airline didn’t get us there on time to make it. Why sell connecting flight tickets when you can’t even get your customers there on time? Stood in line for …
Be very cautious of their website you will book one day and it will book you another when you call to try to change they want to charge you double the price of the ticket because their website booked you on a improper flight date. I will …
I have tried for months to cancel $9 Fan Cub membership. I had nothing but trouble with this cheating bunch of crooks. I’ve been juggled around every time I try to do this. A $200 trip, a Christmas gift to my overworked/stressed son- ended …
This company doesn’t deserve any stars! Horrible! I booked a flight and insured it, I called to cancel my flight 2 1/2 weeks in advance due to medical reasons and they would not give me a credit to reschedule my flight. In addition to them …
Spirit airline biggest scammers company in the world really bad customer service they send me from the phone to the chat and from the chat back to phone and playing whit my time already for 2 days I did a very big mistake to buy a membership ship from spirit and flying tickets it’s just nightmare
I wouldn’t even give them one star. Our family traveled with Spirit in December. Along the way, they “lost” my oldest carseat. We were traveling with 3 of them. When we returned home we attempted to file a claim. Here we are 2 months later …
Arrived at the airport at 12:30 got to the agent at 12:40 to be informed our flight was shut downI said yes she said the flight was closed down it doesn’t leave till 1:30 she said I know but it’s closed down you can’t get on it you have …
Great if you want them to cancel your flight when you are lees than 12 hours out from your departure
Great if you want them to do nothing about the canceled flight …
Never again. I’d walk before flying Spirit, or in my case not flying Spirit Airlines. I was flying Spirit from Fort Lauderdale to New Orleans, a 7 AM flight on a Monday. When I got to the check in line a customer was yelling at a service …
This has been by far the worst experience my husband and I have had with an airline. My husband is an active duty service member and had previously purchased a roundtrip ticket to visit me and the kids, then report back. When it was time to …
If you want a headache book Spirit. I made flight arrangements online. After booking and paying for my flights a super shady man called me to verify my information…says my confirmation will be sent in a few minutes. I did not receive the …
No frills…You get what you pay for. Just make sure you purchase everything online, it’s cheaper. I’m used to flying with American Airlines where your first 2 carry ons are free. This was an emergency last minute trip and i was tight on …
Spirit airlines is the worst my flight nk723 ft Lauderdale Airport I paid for my luggage this pathetic person behind the counter call me illiterate ignorant and typical jamaican and want something for free yet Nothing gets done …
Worst experience ever. My flight back from New York was cancelled. My options were to get a refund for the second part of the flight or be issued a return flight for four days later. This was simply a thunderstorm mind you so missed a extra …
Breakdown of my Spirit flight: 45 minute delay, boarded plane, 35 minutes of smelling jet fuel and sitting in a cramped hot cabin. After that 35 minutes, they asked all passengers to get off the plane for an additional maintenance …
Recently had my cousin come here for a few days in preparation for a scheduled military deployment. Not only did they charge us for the extra pound (which is their rule) but when we got to destination, they gave us our bag way below the …
Their pilots need to learn to fly in bad weather. We recently had our international flight canceled mid route when they claimed they could not land in FFL which seems to be a major hub for them. After some significant stress and …
I was traveling for business with my family and my duagnter got sick on the way to come back home and they charge me another $160.00, and they will not waive the fee. So they will advertise cheap prices it’s really not when you have to pay …
I am writing this review regarding two flights I my family and I took this past week. I am severely concerned for the health of passengers and Spirits staff on these flights due to Co-Vid. Both of these flights that my family and I took …
Spirit Airlines is the worst airline. I had a trip to Orlando on June 9, 2019 and my flight supposedly left at 7:05 am from Pittsburgh Pennsylvania. It happens that the plane arrives and the plane had the door broken and they canceled the …
Worst airline ever! I travel a lot with my family and this is by far the worst. They say this is the youngest fleet in the country. I don’t think that’s true. Horrible nasty seats. Literally no tray table or pocket. They also tell you that …
NEVER AGAIN. Worst flight experience ever. Already at the airport when my flight was cancelled. I was given two options – either rebook with Spirit for a flight over 48 hours later, OR get a refund for this leg of my trip. No offer to …
While the A320 planes are modern and clean, the flight attendants are always unpredictable. Their customer attitude and friendliness seems to be either over the top or downright rude. Every time I get on one of their flights, I wonder if we’ll have Dr Jekyll or Mr. Hyde taking care of us.
Cancelled our flight and blamed it on weather specifically so they wouldn’t be responsible for hotel they forced us to book. During the phone calls to their “support” staff at one point the manager hung up on us. It turns out that not …
They lie, they cheat, they steal. They have the worst customer service and non-existent management. Stop flying this joke airline and let them go out of business before they are able to cut losses and sell.
Well, I had had a bit of a ticket problem with Spirit. But after sending me an email, apologizing for the delay, the Spirit custumer service department solved my problem within 24 hour. Outstanding! is my new word for them. I will for sure …
This is the absolute worst airlines out there! I have been on hold for over an hour and then they hang up on me! I booked a flight and they canceled the flight immediately after booking it and will not offer a refund! Don’t waste your time booking with this airline. The extra money is better spent elsewhere.
This is the worse airline in the planet. I had to pay for my luggage $65 and another $65 for the carry on. Once I got to the plane I had small gift in my hand inside a small plastic bag. They were asking me to take it back to check it in …
They completely ruined a trip to Disney World for my family and I which I booked completely through them. As a token of their “sorrow“ they issued $50 vouchers to each of my family members for a future flight which are totally impossible to …
Terrible service. Flight was completely delayed by 14 hours due to mechanical issues and all I get is a text from Spirit with no attempt to remedy the situation. Ironically, this has happened before and I decided to drive to my destination …
Their cancellation policy is a joke. They cancelled my flight the night before and were completely not helpful in rebooking on any other airline. Thank you Southwest for having a reasonable fare. It took 90 minutes of hold time to even reach their customer service. DO NOT USE UNLESS YOU CAN HANDLE UNSCHEDULED DELAYS
DO NOT FLY SPIRIT! I booked a reservation for a flight for me and my family and was charged 3x for the same flight, 3x for their spirit savers club, and 3x for bags. I tried calling them to get refunded, but couldn’t get through their …
I absolutely ABHORE spirit airlines. Thankfully, by reading other reviews I was appalled enough to call and cancel my flight. They were going to cancel the flight only to give me credit through spirit airlines to book another flight with …
WORST. AIRLINE. EVER for passengers with service animals. mI booked a flight on Spirit for the first time to travel to the Dominican Republic. I have a service animal that needs approval, so I submitted my documents well ahead of the …
Several years ago my wife and I were stranded in Vegas for several days and ended up flying Delta home on our dime. There was a hurricane in Florida one of Spirits hubs. They simply could not recover from 1 day of canceled flights. …
Do not use Spirit airline. They will cancel or reschedule your flight at will ruining your travel schedule. Despite being warned, I decided to take a chance on my return flight from Atlanta to Newark. They rescheduled my flight from 7:40 PM …
Was on my way to the airport when Spirit cancelled my flight. Tried to get through to customer service via chat and phone call, no response. Had to fly on a completely different airline just to get home. How can Spirit just cancel like that without telling us?
This airline is impressively bad. It occasionally seems cheaper than others but typically is not close to worth it. Because of very long customs and Spirit related plane delays I missed a connecting flight. Only after talking to three …
Spirit airlines is involved in fraudulent and double/sometime triple charges and forcing people to rebook tickets at the airport at higher prices than they booked online. …
I can honestly say I have never had a bad experience with Spirit. I’m always very pleased with the pilots and flight attendants. I feel safe and comfortable on the planes. You can’t beat the price! I fly round trip from Tampa to Atlantic …
Worst experience posted on Twitter under @palomaanddj1518 account
First of all, customer service is TERRIBLE, those people don’t understand ENGLISH. I stayed on the phone with one of your agents for over 1 hour, had to spell …
Have taken multiple flights with Spirit and all of them have been pleasant. It’s a budget airlines and yes you have to pay for carry on, checked baggage and food etc. But people act like it’s news to them. If you don’t mind a standard …
Please do not waste your money on this airline. They would ruin your plans every time by delaying at least 3 hours on every flight and by canceling a flight on you in the middle of the night when you are trying to get home. They are understaffed and super unprofessional. Spirit doesn’t care about any damage caused to you.
This airline is a joke. Last night 9-9-21 around 3:15 pm a flight from Las Vegas to Burbank CA was delayed and later canceled because bad whether. Which it was a lied. It was nice and clear. Right at the airport I bought a ticket with a …
From trying to get my money back from a cancellation because of Covid19. Took forever literally and I was only able to get credit which quickly expired? I had to fight again to get the credit extended. …
Every flight has been good. I understand this airline get so much flack for its low prices and straight to the point advertising. But every flight , every flight attendant and gate agent has been very nice an professional. I understand …
The exact situation that happened: on August 27, 2021 we contacted spirit letting them know that a hurricane category five was hitting New Orleans. We went ahead and spoke to a representative to have our flight changed to Houston Texas. The …
Jet Blue flight was cancelled and ran over to Spirit Airline counter. The gate agent was so nice and explained if I purchased my ticket and bags on line, it would be less expensive. So I did. …
Be careful if you are purchasing a Spirit Saver$ membership. I purchased one in 2020 and in Jan 2021, I received a fraud alert from my bank for Spirit Airlines for $69.95. I hadn’t purchased anything from Spirit so I assumed my card was …
Worst experience ever. Took a flight from Boston to FLL Final destination Medellín. Got to FLL and received a message that the flight to Medellin was cancel. From there no where to go. Talked to someone at the gate and stated I my checked …
I absolutely love Spirit Airlines’s! The affordable prices the big comfortable seats and the professional pilots and wonderful flight attendants! I had the opportunity to set next to Sam’ a new flight attendant jump seating to her base in …
Flight was canceled one week prior to departure booked a new flight with a different airline and SPIRT will not refund me after they canceled the flight. 5 months later still fighting for my refund. Worst airline don’t fly with them. Only wanted me to take a credit which would expire in 60 days said NO.
They do not allow no stars…. However, yesterday we went to ACY to purchase tickets. Since the spirit web site is not very friendly (kindly put) .. agent says “ oh they just stopped doing tickets yeah “. (Found they stopped Jan 1.. but this …
Spirit Airlines is infamous for their added and junk fees when booking flights. I wasted $39 on their $9 Fare Club, which I never bothered using. Spirit charges $37 for checked bags and even limits their weight to about 40 pounds. …
If I could give 0 stars, I would give -100. My flight was CANCELLED because of the weather TWICE and then when I call to ask for a refund for the money I paid for Checked in bags, they dont want to give it back. Flight was cancelled because …
My worst experience traveling by plane. I have traveled in different airlines and none of thwm are perfect, but Spirit is by far the worst. I paid 600 for a trip to PR including extra to check a bag and coming back today 60 more. I have …
The worst experience I have ever experienced in my life! Today as of 19 June 2021, makes exactly a week since Spirit airlines has lost my bags and still have not returned it to my possession. Not only did they lose my bags and send it on …
the airline of thieves. they don’t show their faces customer service does not solve any problem. I canceled my flight and they don’t want to refund my money.
If no stars could be an option I’m sure most of us would select that because one is TOO many. Long story long August 3rd I called 21 times, literally 21 times, to change two flight I had one was changed the other wasn’t. I called everyday …
Had a flight to Las Vegas on flight 3166 at 9:50am leaving Miami international. Flight was delayed till 10:50am and the flight took off at 10:50. Then after an hour of flying, due to engine issue we had to land back at my Miami …
They say there’s a first with everything….well, Spirit Airlines pulled a “first” on me:
In short, on May 16th 2022 I booked and got the confirmation from Spirit for my …
Complete garbage airline. Not accommodating. Cancelled flight 5!hours before scheduled departure. Getting thru to customer service was ridiculous. This company should of taken the merge with JetBlue airlines. Improve your customer service and quality.
Set up Reservations to fly our Grandson from BWI too STT, June 3rd. RESERVATION NUMBER: VDMLYN. I made the Reservations on April 15,2022 at 2:22 am. Due to my Grandsons work schedule, I had to cancel them April 15,2022 at 9:00 am. …
Flew Spirit for the 1st time 2 weeks ago. Milwaukee to Phoenix flight was fine. 9pm the night before our 8 AM return flight Spirit sends an email saying our flight is canceled. No explanation and weather across the country seemed okay. …
Human errors are excusable. However, customers should not have to suffer due to technical errors + lack of staff to speak to. Spirit Airlines is so disappointing.
Professional flyer here. Have been 1k on United or Exec Plat on AA since at least 2008 or so. Living in Chicago and having a second home in the FLL area, Spirit is convenient and inexpensive to fly from ORD to FLL (and also from ORD to …
WORST AIRLINE IN THE USA. I had a Flight scheduled for 6:20AM from Miami to Las Vegas on 3/13/2022. I was on my way from Naples, Florida to Miami Airport a 1 and a half hour drive when Spirit Airlines sent me an email at 3:35AM that my …
I have been flying with spirit for a while, but no more,, in past 3 month had really bad experiences,. it seems like spirit gives BAD/ horrible completely new meaning. . Just today friends flight to Cancun was – canceled,. Reschedule 2 …
Flight 685 out of EWR to IAH on April 8th. We had our original seats magically disappear after getting a confirmation the night before, Have screenshots. Flight delayed, then boards late, pilot says he reached his 17 hour limit of flying …
Delayed connecting flight caused my daughter to miss her second flight. Airline wouldn’t even refund the missed flight and tried to book her a flight for noon the next day with no hotel. Instead of making my daughter spend 12 hrs at the …
Tickets are often affordable and sometimes the flights are fine but when things go wrong (they go wrong often) spirit is the worst at handling it with their customers
Worst airline EVER. The only free bags they allow are personal items that are 8x14x18 inches, totaling 40 inches. My bag was 39.5 inches, which should have fit their specifications, but they said its handle was an inch too large. They made …
I canceled a reservation and instead of refunding my money they gave me a credit. I don’t want credit, I want my money. burglars. I called for my refund.
I purchased a flight for $175.18 and Spirit cancelled this flight. They offered me a “travel credit” for a future flight. I used $133.94 of this credit to book a flight that arrived a day later, this flight has been cancelled as well. I …
They took my money, cancelled my flight 6 hours before take off and now after 3 hour wait times on the phone and 24 hour wait times in the chat, I am out of luck for getting a refund. They tried to charge me a fee because I cancelled the …
Absolutely terrible. During my layover in DFW my second flight was canceled. They weren’t able to book me on another flight until the following day. They didn’t pay for a room, a car, a meal, I even asked for complimentary luggage and they …
I recently purchased Spirit Airlines tickets to NJ. Flight left on time and whoever regularly air travels heard was surprised that departure was on time. I didn’t understand what was the surprise but on return flight first I received email …
We bought tickets for our daughter and 2 grandkids on Spirit for todays flight. Received a flight cancel notification at 9:40 pm last night. The return flight was dropped and so they cancelled the whole flight! I spent all night on the …
I truly wish I could give zero stars. It’s unfortunate I now see why everyone dislike this airline so much. The employees literally hate their job as to why they are so unpleasant to customers. Even when spirit mess up on a charge or …
I wish I could give a rating of Zero Stars! Spirit Airlines will absolutely never give anyone a refund for anything no matter what. Their website stated changing a ticket would cost $79. I would never have made the change if I knew if …
Great flight to my destination. This return trip is more typical of Spirit’s reputation: Keeping passengers in the dark as to when a flight might leave. No complimentary tiny beverage as compensation. Deplorable! 5 hours without even a …
Spirit Airlines have come a long way. My flight with them was very nice. Customer service was professional And respectful. Flight crew is professional, fun and down to earth, with safety on their mind. Price was, pretty affordable too. Made me feel very safe and comfortable to continue to fly with them.
Obtained a credit card through Spirit and Bank of America. Was supposed to receive 65000 miles after spending $1000 within 3 months. Spent much more than that within 3 months but never received the 65000 miles.
Miramar Florida Spirit airlines auto debits my Visa acct annually for $69.95
When I call my BofA Visa they say Miramar office claims they have a signed “Visa Debit” slip on hand. …
Spirit Airlines, flight from Cancun to Fort Lauderdale, the seat was broken. (See picture attached). How safe is that in case of an emergency? How Spirit Airlines aircrafts pass Federal Inspections?
the worst airline I took a flight with them, I canceled it for work reasons, 2 hours later. It was for August 27th, I canceled it on August 18th. And my refund does not appear. I call customer service and they can’t solve anything. You …
I’ve heard the horror stories about Spirit but I wanted to try it out myself. I kept having technical difficulties with the website and the app. I was given an email to contact support, THAT DIDN’T WORK! so I didn’t have anyone to contact. …
Racist!!! We watched a black gentlemen run to the gate just 30 seconds after doors closed. This female agent in the pic told him he had to go back down stairs to ticket agent to change his flight. 10 min later a Latino woman ran to the gate …
We all know how terrible Spirit Airlines is. It’s true. I spent over $200 on a flight that I was unable to make. Cancelled to get a credit and they issued me back $75. Be prepared to get screwed one way or another. Spend the extra money and fly with anyone else.
Everyone has heard the horror stories. This isn’t one of those things to ignore. This company is a scam & WILL CHARGE EXTRA at check-in.
IT WILL NOT BE CHEAPER TO BOOK WITH THEM. …
Spirit cancelled our flight to Montego Bay 6 hrs before departure. No rebooking options. 6 hrs extended wait to speak with a chat bot. Lost thousands on hotels and rental car and most importantly precious vacation time with family. Be warned, never choose Spirit Airlines.
I have 16 calls, 4 online chats, and one official complaint into Spirit to get a copy of a receipt. After booking a flight, I did not get an email confirmation sent to me, which was not a problem until I had to modify my flight. ALL …
Our first time using this airline was so disappointing. We planned a weekend trip from Miami to NY to take in a foliage weekend trip. Everything planned and booked and payed for, what a mistake. Boarded our flight, 45 min later after …
If you want to have a terrible experience take this airline! They lost our bag for our trip to Boston for a family wedding, and we had to buy everything for our stay because the bag never made it…. They made us come back several times …
Flight attendants are loud and talked the entire flight on each of the four flights I had with Spirit. Their airport staff at gates are lazy and seem to be putting in the least amount of effort during boarding. First flight was shown as …
Excellent Airline for the cost. There is a reason as to why they are known as an ultra low cost carrier. 95% of the flights I have done within the last few months were on time. Their planes are relatively new and the Crews are wonderful. Safety and Reliability are at the top of my lists.
Typical case of “you get what you pay for”
They offer low fares and then nickel and dime the customers. No power outlets, no inflight entertainment (even the WiFi was down) – so looking out the window is …
This shady airline is the absolute worst that ever existed. The staff does not care about their passengers and treats them like trash. They appear to be the most economical flight prices, but they are not. They are actually more expensive …
*****IF I COULD GIVE THEM A 0 I WOULD*******This a bait and switch take advantages of new customers company. Please someone file a class action law suit! They lie on their website. They do bait and switch for costs of bags, refunds and …
I wish I could do a less than zero score. I don’t know another airline that has more flight delays or missed flight connections than spirit. Avoid this hassle.
I’ve been on other airlines some are better and some not so great this airline was ok it not very spacious but for the price of flight tickets it’s great to me they got us there and back without incident it’s ok in my book
Our first flight was canceled and we had to wait three hours in line to get information and had to take a flight almost 24 hours later. Our second flight with is already 2 hours delayed and again we don’t get any information.
Terrible customer service, trying to cancel my $9 club. No customer service number to call, website doesnt work. Finally, they charged my credit card, what a nightmare contact spirit to cancel the $9 club. Soooo disapointed 🙁
This behavior will never fly in my airport
The story of spirit airlines refusing flight to the family with the medically exempt autistic child for a mask is sickening. Never flying spirit again.
The gate agent Lorie at the DFW airport is the most incompetent customer service agent I have ever encountered. I was rather happy to fly Spirit until my experience with her. Never again.
seems impossible to speak to anyone on the phone. i need a simple question answered before i can book. I sent a text, a whatsapp, received replies saying i will be connected to the next available agent, and two hours later there is still no …
Ridiculous policies. Absured customer service. Do not encourage their employees to make any decisions at all. A “discounted” flight will end up costing you way more than any other airline. I will never be flying spirit again.
They are just a boring airline but they are kind. You get what you get . It’s not torture. I have a kid at that . And in the airplane they gave him snack and they were very nice more than JetBlue .
Terrible service. They process tickets on their website and you can verify payment off your credit card however, then when their system does not send email confirmation they deny you paid. Takes weeks to convince them that ticket was paid for, so you end up buying another at the time, then wait weeks for your refund.
ruined our vacation! Cancelled our flight then wanted $850 extra to change to 2 days later returning. said they weren’t responsible for that leg. We’re supposed to spend $1,600 for 4 days in florida with small children
We lost our flight and ANISLEY helped us at the Fort Lauderdale International Airport and she was THE BEST. She gave us an excellent service and offered us the option to flight in their next available flight.
I didn’t even want to give ONE star, they are the WORST!!!! Never fly again, ever not even if I was in desperate need and they were the only airline around. By far the worst!!! Terrible customer service, cancel flights and refund less than half of a flight. On hold for hours and Worst of all me miss my friends wedding!!!
They have the most nasty, and rude people working for them at Fort Lauderdale airport; you approach them and they don’t even want to help you, I thought it was just the first lady I talk to, but after talking with 3 different ones, I came …
I had taken my family to the smokies and flew spirit to Atlanta form FLL. On the way back only 1 hr before departure they told me in 75 degree sunlight on a Saturday, that my flight was cancelled and that they could not get me to Fla. for …
Very Very bad Airline 👎 I would definitely never travel on this Airline …
Worst airline ever. Avoid at all costs. You’ll save time and money going elsewhere. And power won’t go out twice before take off and won’t leave 6 hours later then scheduled.
I will never ever fly with this airline ever again. I had to cancel my entire trip to Las Vegas. My flight was cancelled due to low employee turnout. I don’t understand how do you have low turnout the day before the fourth of July.
DO NOT FLY SPIRIT AIRLINES…………!!!!!!!!!!!!!!!!!!
Terrible airline to fly, small, uncomfortable seats and just changed my flight time more then 12 hours without ever notifying me. Found out trying to check-in 24hrs before flying out.
The worst airlines I ever flew in my life they are full of s*** words can’t describe how full of s*** they are and mr. CEO I hope you’re reading this you’ll go bankrupt one day let’s stand by one by one input this business out of business …
Worse customer service ever! It’s cheap, yeah but I prefer to pay $30 more dollars on another airline where my luggage will be free and I get treated with respect. Please, don’t use this airline!
Call center is Philippines is horrible. I tried canceling a flight with in 2 hrs and they didint cancel it. I then called and finally got the Oklahoma call center. they told me they had to do a call review. the manager told me it would be …
i booked a ticket and after 10 hours i cancelled and they did not refund my money. in other words, they stole my money and no flight!!!! easy money for then … spirit is the worst airline ever!!!!
Been a long term customer, but this latest experience was tough. I booked a flight on the 28th, but their app and website are having issues processing payment. I got a confirmation number but was never charged; therefore my flight was …
If you complain about the Spirit Arline so much, why you people fly with them? Is a question!
Awful in every sense. Customer service makes you pay $65 if you carry a grocery bag or they refuse a flight at the last minute. …
This travel agent stole my money! and it is not clear how it was done. 997 $
Worst ever airlines, they’re as helpful as a nail in a tire!!! I would leave a negative star if possible !!! Twice in a row my flights have been delayed by 3 hrs when other airlines left to same destination on time. Now that’s horrible.
I wish there was a no star at all , this people are a joke, and no you don’t get what you
Pay for , they wanted to put us on a 5 hours bus ride because they didn’t have a …
Extremely poor customer service. I’ve been on hold for over an hour, talked to one gal that was extremely rude and unwilling to assist with a future reservation; ask to speak to her manager another 30m on hold. Even their online chat is …
Be ware Don’t Use this airline. They over sell the seats. and when they fill the fly early they will closed the gate and leve you even if you are on time .. 🙁 Very rude the worse service i ever had
NOTHING CHEAP ABOUT IT – Charges more to use miles than should and can only use the miles to get the cheap ticket price. Have to buy seat and bags, etc. Miles are useless. …
If you think you are saving money flying with these jokers you are wrong. Never have I experienced a company with such blatant disregard for their customer in my life; not even cable or cellular companies. I even heard a table of their …
Absolute crap. Cancelled a flight for no reason. Trip was then not possible – would they refund the return flight? NFW. What a joke. Also charged $45 for a carry on bag (what???) and $10 for a seat assignment. You certainly get what you pay for. NEVER AGAIN!
They are a no frills air line.
Yes they offer the worst service in the air line industry. But they are the cheapest too where else can you phurichase a round trip ticket any place for less …
Paid 1200.00 for a round trip tampa to san juan.delays,cramped seating,strong arm tactics bystaff,paid for internet sevice never got.cant get ahold of a representative.worst part if you complain good chances of getting arrested.there motto should be im sorry but i understand your frustration.con air
Terrible experience I will never fly with them again I fly from guatemala to Chicago my flight was canceled in guatemala I have to pay for the hotel and transportation next day I finally leave guatemala to Miami plane leave late guatemala …
Hadn’t flown w Spirit for several years, but because of this trip, price and timing, I picked a Spirit flight. Now I realize why I’ve avoided them. Sitting in t airport waiting to go. Just t ticket process was annoying, and I haven’t even gotten to t cramped seats and t poor service yet.
Spirit airlines scams on bags, charging $52 per carry on. They charged me $200 for 2 bags and refused to refund the mistake. They care more about making money on bag fees than customer service
Good airlines if u understand the concept it’s an à la cart service. one way to Minneapolis for $50. Or $400+ on one of the big airlines it’s a no-brainer I’ll pack less, and buy my own stale peanuts. Hell i’ll even buy a pizza instead of the peanuts they won’t say no.
This has to be the hardest business to get a hold of anyone who cares. Try to resolve a problem expect to take anywhere from one hour to three hours. Navigating thru the web site is next to impossible. Why do we pay for the $9 dollar fair …
I have flown with them before and they where good. That I would recommend people to fly with them, NOT ANY MORE!!!!! Was on the phone for half a day with them just to try and switch my flights. When on the phone had 3 people tell me …
Two years in a row on August 30th first in 2017 for $680.00 and again 2018 for $69.95 (“to join fare club”) Spirt fraudulently charged my Visa. I have not traveled with Spirit for 25 years. After 1 1/2 hour on the phone they removed the …
Cheap BUT, READ THE FINE PRINT! They hide big charges in every little thing. want to check in/print ticket at airport? boom 15$ Bag 2 Lbs overweight? 25$ extra carry on bag at the gate? 50$ If you can keep an eye on their secret fees and …
seriously one of the worst airlines. staff are ussually nice however they get delayed ALL the time. this time deicer got in the ac system causing an odor. I swear if you can get too and from without a delay with this airline it’s a freaking miracle and you had better buy a lottery ticket.
This is truly the “greyhound” of the sky. They should make a .5 star option just for Spirit airlines since they do not deserve a full star. Tonight’s festivities started at 9pm with a 45min delay. Then after getting the party started and …
Don’t try calling customer service they are not even located in this country. Trying to upgrade my seat and I was told that for them to do it when their website was not working would be $20.00 more than online. I asked for a supervisor and …
Flight delayed due to no flight attendants showing up for their shift and no pilots available. Worst ghetto airline ever. Never again. Smh
The worst airline in the world. I flew from Boston to Myrtle Beach. It was a 5 am flight and I was the first one to check in and my golf clubs were held in Boston and missed my flight. I had to rent golf clubs, and get golf shoes, golf …
Stay away. Don’t even think to sign up for $9 Fare Club. You’ll be charged forever. Forget about your luggage and service. You’ll have to pay for small backpack and water during your flight. Flights frequently oversold and you have a chance to stay overnight unexpected
The worst. The seats are designed for hunchbacks and the pilots are new…they charge you for everything and the original fair is not much cheaper than other flights. They pack you in like sardenes and it takes forever to board and unload the aircraft. Always late too.. the worst.
Severely underrated as a workplace. Say what you will about flying Spirit (people who take advantage of the low fares and still find a reason to complain)- working at Spirit is a privilege.
Worse airline in the history of airlines. If I could give them no stars I would have.The website charged me for their ridiculous membership when I was trying to change my flight date and would not refund me the fee. I did not want their …
It is a no frills airline. They charge for everything, even the cup of water was three dollars. The carry-on bag costs $ 55.00 per person. That meant that the price reduction of my fare was no reduction at all. The food items were in a menu …
When you call customer they can never help you. Sad to say this airline really sux. If I can give a zero i would. They cancel flights and tell you nothing they can do.
Just dropped my son on a flight Cleveland/Houston via Orlando. First leg of the trip delayed and made catching Orlando/Houston impossible. We had checked in early, so voiced our problem at the ticket counter. My son’s flight was changed …
I don’t understand why their TSA is so often closed!!! Today they changed our boarding Dock 4 times, flight was delayed about 2 hours. Tsa of course was closed today, and waited over an hour to pass through. Their staff is very …
It wasn’t worth the money saved to have none of the things you expect on an airplane–like a seat that reclines!! A big deal is made about size and weight of the luggage, which you pay for whether you carry it or put it in baggage. But …
Never in a million years, even if it was free, would I fly Spirit again!! Plane felt unsafe on landing and takeoff, was so loud you really needed ear protection, the plane was filthy & cramped. Stewardess was much more interested in …
What a terrible airline
Please do not fly Spirit Airlines …
I just booked a flight 1 hour ago, within the 24 hour frame and accidentally hit PM instead of my return AM. Which were both the same price and they was to charge me $200.00 to change it. My flight was not even $200.00. Are you serious? And I’m a $9.00 member. Not for Long!!
I wish I had read reviews before booking a flight! It is a rip-off big time. Some people take huge bags on plane without paying and others are charged $100 or more! One girl was crying because she was told to pay $100 or leave her bag in …
Worst experience ever – stranded in airport with husband in a wheelchair after Spirit caused delay which resulted in our missing connecting flight. Could not get us home for 72 hours! Took another carrier but had to spend $1250 for two …
Worst airline ever. I was at the gate and they go and tell me my flight is closed mind you it’s still 20 minutes before my damn flight. Then they don’t have another flight ALL day till the night time & I had to pay an extra 150$. Don’t waste your money their customer service sucks they don’t care at all.
Nothing but bad experiences with them. They’re not cheaper. They just hide their fees. My son talked to a rep and they took his military information so he wouldn’t have to pay for his bags. When he arrived they not only charged them, but also charged them a late fee. Don’t be fooled by the price they show. It’s not true.
I wouldn’t give Spirit one star if I did not have to do so. My advice: Fly Southwest. They are wonderful. On time, inexpensive flights, more comfortable seats, no hidden fees, customer service that is unbeatable. Spirit’s customer service …
The only reason I’m leaving a 1 star review is because I don’t have the option of a NO STAR REVIEW. …
The 9 dollar fare club is charged in advanced and autorenew. Company does not offer any way to cancel renewal status before renewal date without cancelling all the “benefits” for the membership. In my case I enrolled because I purchased a …
i have flown spirit for years since i live in Ft. Lauderdale. That said it has not always been a great experience, year after year they continue to find ways to nickel and dime you. I agree, never take a flight over 2-2 1/2 hours. They …
I’ve used Spirit a lot because of the cheaper nonstops. I don’t check bags and I don’t choose a seat. I just jump on and go to my destination. I only do nonstops in case of getting stranded, which hasn’t happened because they have been …
Ive been taking flights from here to their, never had any problems, till i heard about spirit airlines. I never saw anything on their website and anywhere about them that said they stop chick in 45 mins before the flight and take off 30 …
Never fly with Spirit!!! This worthless excuse of an airline nearly ruined our wedding by first delaying our flight for an entire day and then cancelling it 12 hours later. Nothing like being stuck in an airport for 12 hours and either …
spirit is the absolute worst save your time and money. They nickel and dime the hell out of you online, phone, airport, and on plane. Your ticket maybe $50, but guaranteed when they are done and you home relaxing the prices easily increase to over $100 on your statement. So not worth it!!!! I’ll so Southwest to save anytime.
They cancelled my flight last minute and handled the situation in the worst possible way. They said the next flight they could purchase for me wasn’t until the following day at 1PM!!! Due to medical reasons I HAD to be back at the …
LOTS of hidden charges. Website difficult to navigate to find hidden fees. For example: a carry on to go in the above compartment $45 each if paid online ahead of time, $100 at boarding time, $65 an hour before boarding time. Need you …
Spirit is the worst Airline ever!!!!!! I travel with them twice and both experience was horrible both times we were held up for over an hour. The first time flying to TX the flight was delayed one-hour due to mechanical issues they say it …
Worst customer service experience. Flight left 20 minutes early and missed my flight cost me money to purchase another ticket from a different airline. You call corporate # and customer service and just refers you to online. Can’t checkin online for my boarding pass. F*** this airline, will never fly with them again.
It is impossible to get any help from Spirit. I have a $9 Fare Club Membership under one email, inadvertently made airline reservations using another email. I was automatically signed up for and charged the $9 Fare Club fee. I have been …
If you want your trip ruined, then fly this airline. They cancel flights without warning you, they are guaranteed to lose your luggage, they keep you waiting in the airport for HOURS for another flight because they cancelled the flight you …
I gave it one star because I wasn’t allowed to give it none! Words cant describe the disgust I have for this airline. I contacted customer service after my flight last week. I was stuck on the plane for an hour and a half waiting for a …
Unbelievably bad customer service. I’ve had a spirit MasterCard for a year and have 88,000 miles. When I tried to use them there were almost no flights in the “off peak” period that I could use my miles to book as they advertised. It’s one …
I promised myself never fly spirit again and I never will. This is THE WORST air company that I have come across. In fact ANY other company is brilliant comparing to spirit. I will not rant and rave of what happened not to waste reader’s …
I find it ridiculous all these weird complainers. You won’t get a 4 star service if you only paid $2. You get what you paid for, and spirit is a great airline for bringing you from point A to B. In addition, all details and fees about …
My parents recently used your service to travel for FLL to STI, They had two personal items with them, why one of the bags was almost empty and under the guidelines that your company required to qualify as personal carry on. …
Worst airline ever, ever! Even in your worse nightmare you can even think that Spirit Airline exists! They have no idea what customer service is! They close checkin counters when they still have more than 20 people waiting to fly, even when …
Left elderly parents stranded by delaying a Monday flight repeatedly and eventually rebooking for them to fly on Wednesday. Had a buy a new ticket on Delta to get them from Ohio to Fort Lauderdale. Spirit refused to refund return portion of the ticket. Will never fly Spirit again. Not worth it. Saved no money.
What nerve Spirit has to charge $50 for 1 bag and then turn around and charge again for refreshments. I realize it was an airbus from Atlanta to Tampa, but it was more like a cattle car. There was no service except the flight attendants …
I wouldn’t even give them one star, if that option was available! Coming back to Detroit, the staff was RUDE & unprofessional. The lady directing people to the lines had zero answers to any questions. She was lost. Upon checking my bag, I …
If I could give this airline 0/5 stars I would. Never ever ever on time! Had passengers board the plane even though the crew knew there was an issue with the plane. Everyone sat on the plane for an hour until the airline decided to make everyone get off and wait another 2 hours to reboard. HOW IS THIS AIRLINE STILL IN BUSINESS?
I chose Spirit because it was $100 cheaper than flying out of West Palm Beach, but because I got there 30 minutes prior to departure, I was charged an additional $92. The excuse I was given, is that the gates are closed 45 minutes prior to …
Such a pathetic excuse for an airline, I’ve had a number horrific experiences with them and almost all flights have been delayed, luggage destroyed by their baggage handlers, and flights overbooked/canceled with very late notice. I hope …
TERRIBLE AIRLINES… they get you with a cheap fare and then nail you with charges at gate. Same luggage carry on used at every other major carrier for over 3 years. Meets requirements for overhead storage. Never a problem, EVER, with …
Worst airline ever. Because many people cancelled the many flights in the past. The food is nasty and not eating it. I wish the airline does not exist or get burned.
Can’t speak highly enough of Spirit Airlines. Have flown several times with them and have never had any issues. I do know in the airline industry, things do and will happen… however, all my experiences with them have been positive.
Spirit Airline sucks! I would never use them again! I booked a flight with them and was supposed to fly this morning. I got there an hour before the flight and they me along with 20 others that we are too late to board. They would not give …
The customer service for this company is the worst I have ever seen. I canceled the reservation online and they wouldn’t even given me a refund nor let me read book it because I canceled it 24 hours after I booked it. Now I’m out $176.36 …
Spirit Airlines is up there with the worst companies in the Universe, along with Comcast. Their poor reputation is completely deserved. If you get lucky, as I did for a while, you can save a few bucks on airfare. The minute something goes …
This is the worst airline in the history of airlines as well as one of the most mismanaged companies I have ever done business with. Cancelled flight due to weather (from Detroit to Philly..plane could not make it!) and not alerting …
I am trying to cancel my $9 fare club subscription, but there is no way for me to do it online when I follow the $9 fare club cancellation instruction. Instead it asks me if I would like to sign up, yet spirit has emailed me saying that my …
Spirit airline does not follow their own cancellation policy. When talking to a agent on the phone I was informed that not only a cancellation fee I would pay but also a Spoiled seat charge of $69 I have to pay. On top of that I would …
Hate, you, Spirit. Again. Interrupted plans, lost a lot of time, lost additiobal money. Had to take a car from Tampa to Chicago and had to drive nonstop, with 10 months old baby, because of spirit liars. They canceled because of weather …
Flew Spirit Airlines for the first and only time, Tuesday, July 14th with a return trip scheduled for Sunday, July 19th. I was delayed leaving for an hour and on the way back there was another delay…then the flight was cancelled all …
Horrible company. Terrible customer service. Small seats. Everything is an extra charge. Water wouldn’t work on the plane. The millenials running the plane had plenty of jokes. Terrible service. My passenger was unable to fly.. …
Horrible nightmare!!! Canceled my flight two days in a row had to buy a 400 dollar ticket last minute with JetBlue to make it home. When I tried calling customer service no answer and when I tried going on the website it was down. Killed my …
For two days now you have left my fiancee and two kids at an airport with no solutions. Stuck in Oakland first day, now stuck in Chicago because you cannot get your company act together. As the flight was cancelled she was advised to arrive …
Most important: They don’t even give you water for free; just ice cubes. The price is what is attractive. Also, there is more legroom not because the seats are further apart, but because the seats are simpler and have less stuff. Several of the flight attendants I’ve been served by are not particularly professional.
Spirit has got to be one of the worst airlines ever. While they advertise to be low fare, by the time you spend money on the not so cheap tickets, baggage fee, taxes and etc. you still end up paying the same amount as you would if you flew …
Airplane was clean and on time, I give the 3 stars for that. One star for wanting to charge $10 for a printed boarding pass, even when JetBlue will allow you to use your phone without printing and wasting paper/resources. (Talk about “bait …
I fly with this airline every time I go to Colombia(two to three times a year). I don’t check any bags nor do I pay for a carryon. One backpack (personal item) is all I take. The flights are cheap if you buy your tickets at the right …
I’ve been using this service for a while, and each flights gets worse and worse! DON’T BE FOOLED BY THEIR CHEAP AIR FARES! They will charge you everything – carry-on ($100 each bag), boarding ticket ($10), no free beverages on the plane …
I am in the process of suing Spirit for an employee mistake. After the flight was boarded and ready to go, she failed to tell me that she will no longer need any volunteers to give up their seat due to 3 seats still being available and made …
A rep told me I would be refunded if I was to cancel and did not give me my money back, less than 5 mins. of cancelling i even asked to keep my trip and was told no, spoken to supervisors and was hung up on, called corporate and was told …
Spirit airlines is terrible! Worst experience ever! Our flight got delayed twice because of “maintenance issues.” Knowing we were cutting it close to missing our connecting due to their delays, I went to the counter and discussed this with …
Love the pilots love the crew as for the call center they should be in the USA as they have no skills and their accents make it very difficult to understand! I had the worst experience of all time and was charged 250$ more for a …
Terrible experience. Flight from PHL to MCO had issues leaving 35 minutes late, because of vomit on one woman’s seat and a seating dispute in the back of the plane. Flight from MCO to PHL 5 days later cancelled, amongst 6 other flights. …
Im changing my review! I use to hate Spirit before but after flying a few times, I am starting to understand them. The have started to upgrade their planes and they are usually clean. Other airlines charge you more, and yes it includes a …
On 31MAY2018 I received, witnessed and was subjected to a series of irresponsible, improper, inconsistent, reckless, and safety and security compromising actions and decisions by multiple Spirit Airlines personnel. …
It’s called bare bones for a reason. The seats are plastic and not very cushioned. They have teeny tiny tray tables They do charge for every little step. (Luggage, assigned seats, snacks and drinks). But the staff are very friendly and …
Only good experience so far. Had some delays but unbeatable price-wise. If you’re looking for world class service and legroom, fly a middle eastern airline or Singapore airlines. …
I wish I could give it no stars!! I live in North Carolina and had to cancel my vacation due to Hurricane Florence. They would not refund me, they were rude on the phone. I’ve sent several requests to speak to someone and no response. …
If I could give less than one star, I would. It is genuinely cheaper to book with Delta or United over Spirit–i am not kidding. They cancelled our flight with no warning, were unhelpful and impolite, and have had more problems with delays …
People tend to have High expectations from Spirit Airlines by default. I am a Frequent flyer and a member of the $9 club and let me tell you that you get what you paid for, as simple as that, there is no hidden bullshit from the service …
Do not travel with this airline. is the worst of the worst. they steal your money
I wish I can give 0 stars!
The lack of costumer service is scary.
They don’t work with passengers at all. …
mde to fll this has got to be one of my worst experiences ever when flying. they cancelled our flight after 7 hours of waiting at the airport only for them to reschedule a flight for 1030 the next day. that’s not even the worst part my lay …
I did not fly Spirit, but my bank account was charged. I have spent hours trying to reach someone to rectify this, but unable to reach anyone! This is unacceptable! Several years ago I purchased insurance for a flight i had booked. I had to …
We traveled Spirit this past Sunday for the first time and were pleasantly surprised. We had read so many bad reviews we were expecting a tolerable check-in, 2 hour flight and baggage claim experience but it all went very smoothly (with the …
Be careful with this airline. Their fare club is a scam. I will no fly with them again. They charged my card without letting me know and their customer service doesn’t respond. I’m glad there are many other options. I thought United was the worst airline but this one takes the crown.
This airline is terrible and hences the reason why it is dubbed as the worse airline in America. Pay the extra to fly someone else you will be much happier. What a joke this company is. Never again
If I could give this airline no stars I would. First of all Do not book a flight with Spirits under any circumstances. They sold three times the flight and even if you were to arrive three hours before your flight the likelihood of you …
Flying with ESA for four years on other airlines no problems. Spirit declined our documentation so we had to cancel our flight. I felt they violated our privacy and questioned our needs for our well being. I was discriminated against and …
The worst airline in America!
They are terrible at everything. Clearly many people have the same issues with spirit (more than 200 customers have given them a 1 star review just on this …
After my flight was delayed to an hour that made it impossible to get to my destination in time, I talked to the Spirit employee at the Austin airport and she told me if I decided to cancel my travel, I would receive a refund. I decided to …
spirit is the worst airline bar none. dont waste your money, spend a little bit more and get where your going with a reliable airline and pilot. I found out the hard way, flight got cancelled 5 times until there were no other flights to …
The experience was horrible from the beginning. You think you’re getting a deal, but that’s only if you don’t respect yourself and don’t want to carry a bag with you. Once you start adding anything the price adds up to a normal carrier, but …
If there is a way to give a negative star I would! First of all, all the comments of getting what you paid for is just an excuse for letting people/ businesses get by with the same thing over and over. I don’t lay down that easy and get …
Full Container of Garbage!!! May 5, 2018 in Guatemala they leave the front desk in Guatemala airport 1 hour and 10 minutes before departure. I was the last traveler with my family with 6 bags, They send me to upstairs office and spend 15 …
Two flights on Spirit had to be canceled due to the Covid shut downs. The passengers were myself 60+, two children under the age of six, and another adult. Spirit will not refund my money. They insist on giving me a credit. I tried to …
Quick research online you know Spirit has the worst services, the most complaints and lawsuits but I never imagined to have such horrible experiences. I reserved a last minute flight with Spirit through Expedia. Then, I had to do minor …
Had a good experience the first time. Now with Hurricane Matthew screwing up our vacation plans Spirit’s customer service is showing and it is not acceptable. They know that they will not be able to fly into Miami on Thursday yet if we want …
It is not the first time that it happens to me, or well, not specifically to my parents. …
I cannot complaint at all about prices, they are the best, when you need to travel with family saving a ton of money. However customer service is terrible. I asked a question about the cost of changing a reservation and they did the change …
In the past few days I have been trying to use an existing credit to change a flight, 1st there is no option on payment to use my credit which inconvenienced me to to call customer service since I am totally able to do these kind of things …
Worst experience ever! They ruined our whole trip. We had a connecting flight but the airline didn’t get us there on time to make it. Why sell connecting flight tickets when you can’t even get your customers there on time? Stood in line for …
Be very cautious of their website you will book one day and it will book you another when you call to try to change they want to charge you double the price of the ticket because their website booked you on a improper flight date. I will …
I never again use this airline. To save money I paid the triple. They charge everything. Ridiculous and changed my flight 6 times.
I have tried for months to cancel $9 Fan Cub membership. I had nothing but trouble with this cheating bunch of crooks. I’ve been juggled around every time I try to do this. A $200 trip, a Christmas gift to my overworked/stressed son- ended …
This company doesn’t deserve any stars! Horrible! I booked a flight and insured it, I called to cancel my flight 2 1/2 weeks in advance due to medical reasons and they would not give me a credit to reschedule my flight. In addition to them …
Spirit airline biggest scammers company in the world really bad customer service they send me from the phone to the chat and from the chat back to phone and playing whit my time already for 2 days I did a very big mistake to buy a membership ship from spirit and flying tickets it’s just nightmare
I wouldn’t even give them one star. Our family traveled with Spirit in December. Along the way, they “lost” my oldest carseat. We were traveling with 3 of them. When we returned home we attempted to file a claim. Here we are 2 months later …
Arrived at the airport at 12:30 got to the agent at 12:40 to be informed our flight was shut downI said yes she said the flight was closed down it doesn’t leave till 1:30 she said I know but it’s closed down you can’t get on it you have …
Great if you want them to cancel your flight when you are lees than 12 hours out from your departure
Great if you want them to do nothing about the canceled flight …
Never again. I’d walk before flying Spirit, or in my case not flying Spirit Airlines. I was flying Spirit from Fort Lauderdale to New Orleans, a 7 AM flight on a Monday. When I got to the check in line a customer was yelling at a service …
This has been by far the worst experience my husband and I have had with an airline. My husband is an active duty service member and had previously purchased a roundtrip ticket to visit me and the kids, then report back. When it was time to …
After years of experience with them, I have decided to help them with marketing campaigns in 2022.
Spirit Stress Air – Your tickets to Madness !
If you want a headache book Spirit. I made flight arrangements online. After booking and paying for my flights a super shady man called me to verify my information…says my confirmation will be sent in a few minutes. I did not receive the …
No frills…You get what you pay for. Just make sure you purchase everything online, it’s cheaper. I’m used to flying with American Airlines where your first 2 carry ons are free. This was an emergency last minute trip and i was tight on …
Spirit airlines is the worst my flight nk723 ft Lauderdale Airport I paid for my luggage this pathetic person behind the counter call me illiterate ignorant and typical jamaican and want something for free yet Nothing gets done …
Worst experience ever. My flight back from New York was cancelled. My options were to get a refund for the second part of the flight or be issued a return flight for four days later. This was simply a thunderstorm mind you so missed a extra …
Breakdown of my Spirit flight: 45 minute delay, boarded plane, 35 minutes of smelling jet fuel and sitting in a cramped hot cabin. After that 35 minutes, they asked all passengers to get off the plane for an additional maintenance …
Recently had my cousin come here for a few days in preparation for a scheduled military deployment. Not only did they charge us for the extra pound (which is their rule) but when we got to destination, they gave us our bag way below the …
Their pilots need to learn to fly in bad weather. We recently had our international flight canceled mid route when they claimed they could not land in FFL which seems to be a major hub for them. After some significant stress and …
I was traveling for business with my family and my duagnter got sick on the way to come back home and they charge me another $160.00, and they will not waive the fee. So they will advertise cheap prices it’s really not when you have to pay …
I am writing this review regarding two flights I my family and I took this past week. I am severely concerned for the health of passengers and Spirits staff on these flights due to Co-Vid. Both of these flights that my family and I took …
Spirit Airlines is the worst airline. I had a trip to Orlando on June 9, 2019 and my flight supposedly left at 7:05 am from Pittsburgh Pennsylvania. It happens that the plane arrives and the plane had the door broken and they canceled the …
Worst airline ever! I travel a lot with my family and this is by far the worst. They say this is the youngest fleet in the country. I don’t think that’s true. Horrible nasty seats. Literally no tray table or pocket. They also tell you that …
NEVER AGAIN. Worst flight experience ever. Already at the airport when my flight was cancelled. I was given two options – either rebook with Spirit for a flight over 48 hours later, OR get a refund for this leg of my trip. No offer to …
While the A320 planes are modern and clean, the flight attendants are always unpredictable. Their customer attitude and friendliness seems to be either over the top or downright rude. Every time I get on one of their flights, I wonder if we’ll have Dr Jekyll or Mr. Hyde taking care of us.
Cancelled our flight and blamed it on weather specifically so they wouldn’t be responsible for hotel they forced us to book. During the phone calls to their “support” staff at one point the manager hung up on us. It turns out that not …
They lie, they cheat, they steal. They have the worst customer service and non-existent management. Stop flying this joke airline and let them go out of business before they are able to cut losses and sell.
Well, I had had a bit of a ticket problem with Spirit. But after sending me an email, apologizing for the delay, the Spirit custumer service department solved my problem within 24 hour. Outstanding! is my new word for them. I will for sure …
This is the absolute worst airlines out there! I have been on hold for over an hour and then they hang up on me! I booked a flight and they canceled the flight immediately after booking it and will not offer a refund! Don’t waste your time booking with this airline. The extra money is better spent elsewhere.
If you enjoy getting screwed over with repeat delays and terrible customer service this is the airline for you. …
This is the worse airline in the planet. I had to pay for my luggage $65 and another $65 for the carry on. Once I got to the plane I had small gift in my hand inside a small plastic bag. They were asking me to take it back to check it in …
They completely ruined a trip to Disney World for my family and I which I booked completely through them. As a token of their “sorrow“ they issued $50 vouchers to each of my family members for a future flight which are totally impossible to …
Terrible service. Flight was completely delayed by 14 hours due to mechanical issues and all I get is a text from Spirit with no attempt to remedy the situation. Ironically, this has happened before and I decided to drive to my destination …
Their cancellation policy is a joke. They cancelled my flight the night before and were completely not helpful in rebooking on any other airline. Thank you Southwest for having a reasonable fare. It took 90 minutes of hold time to even reach their customer service. DO NOT USE UNLESS YOU CAN HANDLE UNSCHEDULED DELAYS
DO NOT FLY SPIRIT! I booked a reservation for a flight for me and my family and was charged 3x for the same flight, 3x for their spirit savers club, and 3x for bags. I tried calling them to get refunded, but couldn’t get through their …
I absolutely ABHORE spirit airlines. Thankfully, by reading other reviews I was appalled enough to call and cancel my flight. They were going to cancel the flight only to give me credit through spirit airlines to book another flight with …
WORST. AIRLINE. EVER for passengers with service animals. mI booked a flight on Spirit for the first time to travel to the Dominican Republic. I have a service animal that needs approval, so I submitted my documents well ahead of the …
Several years ago my wife and I were stranded in Vegas for several days and ended up flying Delta home on our dime. There was a hurricane in Florida one of Spirits hubs. They simply could not recover from 1 day of canceled flights. …
Do not use Spirit airline. They will cancel or reschedule your flight at will ruining your travel schedule. Despite being warned, I decided to take a chance on my return flight from Atlanta to Newark. They rescheduled my flight from 7:40 PM …
Was on my way to the airport when Spirit cancelled my flight. Tried to get through to customer service via chat and phone call, no response. Had to fly on a completely different airline just to get home. How can Spirit just cancel like that without telling us?
Charged my credit card $69.95 for no reason. I’m disputing the charge and canceling the card. Customer service will not help you.
This airline is impressively bad. It occasionally seems cheaper than others but typically is not close to worth it. Because of very long customs and Spirit related plane delays I missed a connecting flight. Only after talking to three …
Spirit airlines is involved in fraudulent and double/sometime triple charges and forcing people to rebook tickets at the airport at higher prices than they booked online. …
I can honestly say I have never had a bad experience with Spirit. I’m always very pleased with the pilots and flight attendants. I feel safe and comfortable on the planes. You can’t beat the price! I fly round trip from Tampa to Atlantic …
Worst experience posted on Twitter under @palomaanddj1518 account
First of all, customer service is TERRIBLE, those people don’t understand ENGLISH. I stayed on the phone with one of your agents for over 1 hour, had to spell …
Have taken multiple flights with Spirit and all of them have been pleasant. It’s a budget airlines and yes you have to pay for carry on, checked baggage and food etc. But people act like it’s news to them. If you don’t mind a standard …
Please do not waste your money on this airline. They would ruin your plans every time by delaying at least 3 hours on every flight and by canceling a flight on you in the middle of the night when you are trying to get home. They are understaffed and super unprofessional. Spirit doesn’t care about any damage caused to you.
This airline is a joke. Last night 9-9-21 around 3:15 pm a flight from Las Vegas to Burbank CA was delayed and later canceled because bad whether. Which it was a lied. It was nice and clear. Right at the airport I bought a ticket with a …
From trying to get my money back from a cancellation because of Covid19. Took forever literally and I was only able to get credit which quickly expired? I had to fight again to get the credit extended. …
Every flight has been good. I understand this airline get so much flack for its low prices and straight to the point advertising. But every flight , every flight attendant and gate agent has been very nice an professional. I understand …
The exact situation that happened: on August 27, 2021 we contacted spirit letting them know that a hurricane category five was hitting New Orleans. We went ahead and spoke to a representative to have our flight changed to Houston Texas. The …
Jet Blue flight was cancelled and ran over to Spirit Airline counter. The gate agent was so nice and explained if I purchased my ticket and bags on line, it would be less expensive. So I did. …
Be careful if you are purchasing a Spirit Saver$ membership. I purchased one in 2020 and in Jan 2021, I received a fraud alert from my bank for Spirit Airlines for $69.95. I hadn’t purchased anything from Spirit so I assumed my card was …
Worst experience ever. Took a flight from Boston to FLL Final destination Medellín. Got to FLL and received a message that the flight to Medellin was cancel. From there no where to go. Talked to someone at the gate and stated I my checked …
I absolutely love Spirit Airlines’s! The affordable prices the big comfortable seats and the professional pilots and wonderful flight attendants! I had the opportunity to set next to Sam’ a new flight attendant jump seating to her base in …
Flight was canceled one week prior to departure booked a new flight with a different airline and SPIRT will not refund me after they canceled the flight. 5 months later still fighting for my refund. Worst airline don’t fly with them. Only wanted me to take a credit which would expire in 60 days said NO.
They do not allow no stars…. However, yesterday we went to ACY to purchase tickets. Since the spirit web site is not very friendly (kindly put) .. agent says “ oh they just stopped doing tickets yeah “. (Found they stopped Jan 1.. but this …
Spirit Airlines is infamous for their added and junk fees when booking flights. I wasted $39 on their $9 Fare Club, which I never bothered using. Spirit charges $37 for checked bags and even limits their weight to about 40 pounds. …
If I could give 0 stars, I would give -100. My flight was CANCELLED because of the weather TWICE and then when I call to ask for a refund for the money I paid for Checked in bags, they dont want to give it back. Flight was cancelled because …
My worst experience traveling by plane. I have traveled in different airlines and none of thwm are perfect, but Spirit is by far the worst. I paid 600 for a trip to PR including extra to check a bag and coming back today 60 more. I have …
The worst experience I have ever experienced in my life! Today as of 19 June 2021, makes exactly a week since Spirit airlines has lost my bags and still have not returned it to my possession. Not only did they lose my bags and send it on …
The worst. Cancel frequently. Unlike the better carriers don’t give hotel vouchers. Bad customer service. Overbook always. Not worth the savings
the airline of thieves. they don’t show their faces customer service does not solve any problem. I canceled my flight and they don’t want to refund my money.
If no stars could be an option I’m sure most of us would select that because one is TOO many. Long story long August 3rd I called 21 times, literally 21 times, to change two flight I had one was changed the other wasn’t. I called everyday …
Had a flight to Las Vegas on flight 3166 at 9:50am leaving Miami international. Flight was delayed till 10:50am and the flight took off at 10:50. Then after an hour of flying, due to engine issue we had to land back at my Miami …
TERRIBLE EXPERIENCE WITH SPIRIT AIRLINES
Avoid this airline at all cost. The cheaper rates are tempting but this company …
They say there’s a first with everything….well, Spirit Airlines pulled a “first” on me:
In short, on May 16th 2022 I booked and got the confirmation from Spirit for my …
Complete garbage airline. Not accommodating. Cancelled flight 5!hours before scheduled departure. Getting thru to customer service was ridiculous. This company should of taken the merge with JetBlue airlines. Improve your customer service and quality.
Set up Reservations to fly our Grandson from BWI too STT, June 3rd. RESERVATION NUMBER: VDMLYN. I made the Reservations on April 15,2022 at 2:22 am. Due to my Grandsons work schedule, I had to cancel them April 15,2022 at 9:00 am. …
Flew Spirit for the 1st time 2 weeks ago. Milwaukee to Phoenix flight was fine. 9pm the night before our 8 AM return flight Spirit sends an email saying our flight is canceled. No explanation and weather across the country seemed okay. …
Human errors are excusable. However, customers should not have to suffer due to technical errors + lack of staff to speak to. Spirit Airlines is so disappointing.
Professional flyer here. Have been 1k on United or Exec Plat on AA since at least 2008 or so. Living in Chicago and having a second home in the FLL area, Spirit is convenient and inexpensive to fly from ORD to FLL (and also from ORD to …
WORST AIRLINE IN THE USA. I had a Flight scheduled for 6:20AM from Miami to Las Vegas on 3/13/2022. I was on my way from Naples, Florida to Miami Airport a 1 and a half hour drive when Spirit Airlines sent me an email at 3:35AM that my …
I have been flying with spirit for a while, but no more,, in past 3 month had really bad experiences,. it seems like spirit gives BAD/ horrible completely new meaning. . Just today friends flight to Cancun was – canceled,. Reschedule 2 …
Flight 685 out of EWR to IAH on April 8th. We had our original seats magically disappear after getting a confirmation the night before, Have screenshots. Flight delayed, then boards late, pilot says he reached his 17 hour limit of flying …
Delayed connecting flight caused my daughter to miss her second flight. Airline wouldn’t even refund the missed flight and tried to book her a flight for noon the next day with no hotel. Instead of making my daughter spend 12 hrs at the …
Tickets are often affordable and sometimes the flights are fine but when things go wrong (they go wrong often) spirit is the worst at handling it with their customers
Worst airline EVER. The only free bags they allow are personal items that are 8x14x18 inches, totaling 40 inches. My bag was 39.5 inches, which should have fit their specifications, but they said its handle was an inch too large. They made …
I canceled a reservation and instead of refunding my money they gave me a credit. I don’t want credit, I want my money. burglars. I called for my refund.
I purchased a flight for $175.18 and Spirit cancelled this flight. They offered me a “travel credit” for a future flight. I used $133.94 of this credit to book a flight that arrived a day later, this flight has been cancelled as well. I …
They took my money, cancelled my flight 6 hours before take off and now after 3 hour wait times on the phone and 24 hour wait times in the chat, I am out of luck for getting a refund. They tried to charge me a fee because I cancelled the …
Absolutely terrible. During my layover in DFW my second flight was canceled. They weren’t able to book me on another flight until the following day. They didn’t pay for a room, a car, a meal, I even asked for complimentary luggage and they …
I recently purchased Spirit Airlines tickets to NJ. Flight left on time and whoever regularly air travels heard was surprised that departure was on time. I didn’t understand what was the surprise but on return flight first I received email …
We bought tickets for our daughter and 2 grandkids on Spirit for todays flight. Received a flight cancel notification at 9:40 pm last night. The return flight was dropped and so they cancelled the whole flight! I spent all night on the …
I truly wish I could give zero stars. It’s unfortunate I now see why everyone dislike this airline so much. The employees literally hate their job as to why they are so unpleasant to customers. Even when spirit mess up on a charge or …
I wish I could give a rating of Zero Stars! Spirit Airlines will absolutely never give anyone a refund for anything no matter what. Their website stated changing a ticket would cost $79. I would never have made the change if I knew if …
Great flight to my destination. This return trip is more typical of Spirit’s reputation: Keeping passengers in the dark as to when a flight might leave. No complimentary tiny beverage as compensation. Deplorable! 5 hours without even a …
Spirit Airlines have come a long way. My flight with them was very nice. Customer service was professional And respectful. Flight crew is professional, fun and down to earth, with safety on their mind. Price was, pretty affordable too. Made me feel very safe and comfortable to continue to fly with them.
Obtained a credit card through Spirit and Bank of America. Was supposed to receive 65000 miles after spending $1000 within 3 months. Spent much more than that within 3 months but never received the 65000 miles.
Miramar Florida Spirit airlines auto debits my Visa acct annually for $69.95
When I call my BofA Visa they say Miramar office claims they have a signed “Visa Debit” slip on hand. …
Spirit Airlines, flight from Cancun to Fort Lauderdale, the seat was broken. (See picture attached). How safe is that in case of an emergency? How Spirit Airlines aircrafts pass Federal Inspections?
the worst airline I took a flight with them, I canceled it for work reasons, 2 hours later. It was for August 27th, I canceled it on August 18th. And my refund does not appear. I call customer service and they can’t solve anything. You …
I’ve heard the horror stories about Spirit but I wanted to try it out myself. I kept having technical difficulties with the website and the app. I was given an email to contact support, THAT DIDN’T WORK! so I didn’t have anyone to contact. …
Racist!!! We watched a black gentlemen run to the gate just 30 seconds after doors closed. This female agent in the pic told him he had to go back down stairs to ticket agent to change his flight. 10 min later a Latino woman ran to the gate …
We all know how terrible Spirit Airlines is. It’s true. I spent over $200 on a flight that I was unable to make. Cancelled to get a credit and they issued me back $75. Be prepared to get screwed one way or another. Spend the extra money and fly with anyone else.
Everyone has heard the horror stories. This isn’t one of those things to ignore. This company is a scam & WILL CHARGE EXTRA at check-in.
IT WILL NOT BE CHEAPER TO BOOK WITH THEM. …
Spirit cancelled our flight to Montego Bay 6 hrs before departure. No rebooking options. 6 hrs extended wait to speak with a chat bot. Lost thousands on hotels and rental car and most importantly precious vacation time with family. Be warned, never choose Spirit Airlines.
I have 16 calls, 4 online chats, and one official complaint into Spirit to get a copy of a receipt. After booking a flight, I did not get an email confirmation sent to me, which was not a problem until I had to modify my flight. ALL …
Hello! If you have never travel with Spirit, please, do yourself a favor: don’t! But let me explain myself: …
Our first time using this airline was so disappointing. We planned a weekend trip from Miami to NY to take in a foliage weekend trip. Everything planned and booked and payed for, what a mistake. Boarded our flight, 45 min later after …
If you want to have a terrible experience take this airline! They lost our bag for our trip to Boston for a family wedding, and we had to buy everything for our stay because the bag never made it…. They made us come back several times …
Flight attendants are loud and talked the entire flight on each of the four flights I had with Spirit. Their airport staff at gates are lazy and seem to be putting in the least amount of effort during boarding. First flight was shown as …
Excellent Airline for the cost. There is a reason as to why they are known as an ultra low cost carrier. 95% of the flights I have done within the last few months were on time. Their planes are relatively new and the Crews are wonderful. Safety and Reliability are at the top of my lists.
Typical case of “you get what you pay for”
They offer low fares and then nickel and dime the customers. No power outlets, no inflight entertainment (even the WiFi was down) – so looking out the window is …
This shady airline is the absolute worst that ever existed. The staff does not care about their passengers and treats them like trash. They appear to be the most economical flight prices, but they are not. They are actually more expensive …