Quail Run Behavioral Health offers psychiatric care to adolescents, adults and older adults. We offer programs that are centered on providing … See more
I’ve been coming to this facility since I was 15 years old whenever I need help, so almost 7 years. I’ve experienced the adolescent floor as well as the adult floor. The adolescent unit is far better. The groups are much more engaging and …
My father was admitted here recently. Thank you to all of the staff on the elderly adult floor. Each person I spoke to was kind, informative and helpful. This is the first behavioral hospital that my Dad has felt comfortable in and felt …
Thank you to all the staff that helped while I was admitted here, I was on the 4th floor the adolescents floor. Thank you to all the staff for the help.
If I could give NO stars, I would! Terrible place, terrible billing process. They document things that never happened and never inform you of changes. I don’t recommend this place to anyone!
The center is a nice place to get great help the kitchen staff are great and the food is good. Overall I had a good experience while getting help there.
As a patient I can tell you that you won’t love all of it the beds are horrible and the brushes don’t help but I felt safe here and like I was really cared about I honestly want to go back the staff is amazing and the food is actually good …
They do not care for the family as a whole they lie to family members never return calls get them out as quick as possible don’t listen to family members caseworkers teachers they seem nice but just a job to some not a good place for teens …
I am not at all happy with these people !!! I knew and everybody that knew her knew she wasn’t ready to come home. They sent her home they said because she could take care of herself, not happening !!! Grrrr !!! If I had the option to give it a minus infinity stars I would !!!
I had a 8 day stay at this facility and it was amazing I made many friends and it saved my life. I hope everyone I met there who is still there is doing great
I iust came out of there today,the staff was great,Rebecca my nurse,Ashley at night was amazing Matt,Saul,Val,Sylia even the dr listened to what i had to say ,the beds not so comfy lots of group food not my favorite but you do get options …
I was there for a week there and was amazed at how beautiful the building was. The inside was really nice. Only complaint though the bed wasnt exactly comfy and well kinda small for me. Other then that a really good place for those who need help.
Please RUN from this place it’s a nightmare LIES, LIES the social worker Brenda is a hypocrite she acts like she is going to help and she only LIES, same like the nurse Manager Valerie the worse and bad person I found in my life, RUN EVER, …
Worst hosp ever they have everybody in super high pills so they all come out looking like zombies it affected my dad so much his all shaky and layer found out it was high meds too much and mix pills they should of never gave them together. Dont recommend at all.
I’ve been here once and I loved it lol the staff are very nice tbh the kids her are nice there where not any fights on my side of the floor the kids there helped you if they saw something wrong and tried to comfort you the foods fine oc …
It was OK they helped me detox from opiates got my meds right the only thing I can say is ,watch your scrips as to leave the did not release with me was Tramadol the food was OK, staff we’re awesome most of all Oliver and Rose they went way beyond the call of duty. I would recommend this place
Jesse and Christian were the best bhts and they helped me through so much . Overall it’s a nice hospital , just sucks tho that they have seclusion and drugging of patients. Ps Richard deserves a raise !!!
My brother broke his hand here. He headed to the nurse and she said that it was fine and not broken. 2 months later, we had to rebreak his hand because it wasn’t healing right
This place changed my life for the better. I was going through some difficult stuff in my life and the inpatient treatment helped me reset into a better more healthy mindstate. …
Quail run offers nothing that is stated on the hospital web page. Discharge nurse told me that they do not offered individualized program. Stabilize and release with no specialized treatment. I have it on recording. Could say so much more …
Not a place I would send anyone for help. Never answer their phones or deliver messages. Medications are properly given or the right kind to help out the patients with their needs. Undocumented notes. Stays are suppose to be limited to max …
I cannot say enough about how great Quail Run is! I’ve seen a few negative comments that seem rather petty to me. No place is perfect, yet Quail Run is close! Also, this isn’t my first rodeo in inpatient units. I’d have to say that this was …
If you’re only trying to get a bed or some food… you will not like it here. If you truly want help… you will love it here. If you’re only trying to sleep twenty three hours a day, just to be in a state of “non-sleep” long enough to eat …
When seeking support, the staff states the copay, but fails to mention that you will be billed the difference in what your insurance will pay. Went from 50 dollars a day to having to pay over 200 per visit. Buyer be ware of the quick talk and low service. Shameful to take advantage of people. Now over 4000 for services. Ridiculous.
Loved one is currently voluntarily admitted. Staff is incompetent, and have no regard for the law. I would not reccomend this hospital to anyone. We chose this one because they were literally the only private hospital that had a bed available, and we would have been better off with a state hospital. This is a sub-par hospital.
I felt worse being in there. They shut me up. they wouldn’t let me cry. They didn’t listen to me. They lied to me and my mom consistently. I had to get out AMA because it was such a nightmare. It was jail without the handcuffs. I was in …
A Big Thank You to the Staff of Quail Run! As Someone suffering from severe mental illness, Quail Run has been a Real Blessing when going through a mental health crisis. They have some rules that are somewhat quirky. Though after all, …
Thank you for helping me in my time of need. All my life I’ve never received any therapeutic help and staying here for two weeks made such a huge impact. The staff was incredible. The food was great. No complaints.
The psychiatrist prescribed meds to balance my mood. The rest of the experience was less than favorable. I asked to go home once I felt good and was denied. They stole my AirPods and have refused to reimburse me.
My husband has been there 3 times, one of which was a week ago, and he loved it (at least as much as one can like being locked up with no freedom or privacy). If you are truly in a mental health crisis, this is the place to go!
the most nightmarish hospital ive ever been to. there was a huge bullying problem amongst other patients (i understand thats not the staffs fault) but they did ABSOLUTELY NOTHING to stop it. Every “activity” we did was useless and a waste …
I can’t even begin to explain the disgust I am feeling towards this place. You treated my daughter like she was a monster. You have no right to be working in the mental health field. You should be ashamed in yourselves. If you care about …
The 5 star reviews are lies. They were written by staff. Don’t let them deceive you. Do ANYTHING you can to avoid going in here. They don’t have any sort of empathy. They only care about giving you pills, pills, pills. They don’t treat you like a human being and you will never ever be heard. “Run” away from here!
The staff (especially the techs) are on a power trip and act like they enjoy making your stay as difficult as possible, the nurses are good though and the doctors are also but the 12 hour processing time then 24 hours until a doctor sees …
All of the negative comments which I have read are not all what I experienced while in the adolescents unit. I was there this past June and July. My requests were all taken into consideration. Anyone reading this whether it be an adult …
My daughter (age 15) was recently in this facility, at first glance it appears to be a nice building and well put together. After 5 hours of trying to get her paperwork done to get her admitted I noticed that this place definately does not …
PLEASE READ- do not send a loved one to this facility for mental help. My best friend who I loved dearly committed suicide the day he was released, 12/12/2018. He had TBI and checked himself in 11/27/2018 on his own accord. He had already …
A loved one with an eating disorder was admitted here and he was very much not taken care of. The staff did not care to check if he was actually eating the food as long as it was documented that he received it. The cameras are often not on and overall it has been more harmful than helpful.
Serena lies to people and then threatens to call CPS on people. There is an agreed pick up time with Serena for tomorrow at 7 AM. She calls today Monday morning saying I have to pick my daughter up today. I work two jobs and I had to change …
i was just discharged from quail run yesterday, i was on the north adolescent unit. staff was very caring and kind. kamesha, philip and michael were amazing. so were all of the rec therapists
Wish I had a place for ZERO stars. The Intake person and their Finance Department both told me and put it in writing on the admissions form that my co-pay would be $150. After my IOP program was up, I got a bill for $480! These people are …
Horrible place, my wife has extreme bipolar disorder, where one minute she’s afraid to lose me, the next she wants a divorce. This place doesn’t care about me or our family, they only look at the patient, and takes what the patient says …
do not get a social worker named Angela she will not work on getting you to a rehab she perfers to send her patients to az connections and tells them they will find housing there. She does not do her work and she had 2 weeks to get it done. …
It’s a decent hospital I’ve been here twice for depression and suicidal attempt I feel it has helped me a little bit and I have more people to talk to ( I got a few people contact information) one part I felt didn’t really help was the …
I had a phenomenal experience here. The staff was compassionate and always there. They helped me learn to trust people again and got me into the habit of properly taking care of myself – hygiene and mental wise. Zack was by far my favourite tech!
Lice outbreak last week and they refused to treat the bedding and take care of it in a professional way they said it cost too much. A week later still has lice!! Hospital also started taking in homeless people who do not want to leave and …
This was the worst hospital hands down I was there back in January don’t even remember being there . I had stopped taking my meds and they were told this several times. One of my meds needed to be started gradually but no they started me on …
If there was 0 stars I’d do that. This is the third behavioral health hospital I’ve been to, and by far the worst. I was assaulted and came out worse than I went in. To boot, they are unwilling to work with me about the assault. I have to …
I had a break down over the summer and slipped into psychosis and was soon admitted here. I was scared I’d never been to a mental hospital but the people I met were nice enough. The staff on the other hand were halfway decent. The activity …
absolutely terrible facility. the adolescent unit is especially horrible. they do not listen to you, kids are out of control, they treat you like you are not even human, and you most likely won’t even get to see a therapist. your night …
Quail Run is by far the best inpatient BH facility I have been too. The staff is wonderful. They all seemed like the wanted to be there and they truly did care. The day is so organized and follows a schedule. They did lose my contact …
Definitely not for comfort, your gums will bleed from the toothbrushes, you will pull out a lot more hair than usual if you have long or treated hair because the combs are not hair friendly. You may also get sick because the food isn’t …
My dad suffers from Alzheimer’s and as the disease progressed, he started having outbursts. His assisted living facility sent him to Haven Senior Horizons hospital, and after a horrible 15-day stay there, he was worse than before he …
This place is very nice looking and the staff is for the most part nice. My 72 y/o handicap father was in there for over a week. They did NOTHING For him. He essentially sat there the whole time. On top of that they never bathed him…they …
I have 60 years of history with mental illness, and this is the first time I have been in a facility, that not only treated me with humanity, but taught me to overcome my mental illness. I spent 8 days in-patient at Quail Run Behavioral …
I am a behavioral specialist where I work with patients and families with behavior problems. We provide a excellent care and always seek the best for the patient. In this week my daughter entered this place, my daughter has learning …
Going here may wreck you financially, so be warned ahead of time. They will bill you, and bill you, and bill you for more things, and then more things, and then more things, months later! Never mind the insurance you pay a fortune for, it …
I was a teen patient at quail run for eight days. I was there for suicidal attempts and allegations. When I went in I thought I would come out feeling a little better. But I didn’t I felt worse. They barely talk to you one on one. They just …
I would not recommend sending a loved one here if you expect staff to keep into contact with you/give you any updates/call you for medical history/get discharge plans started/etc. Left messages will go unanswered or responded to. You will receive one call the day before your loved one discharges and that is it.
I came to Quail Run to detox off drugs. I was desperate and at this point suicidal because I wanted help so badly. This place is amazing, no judgment of my drug use and the detox was smooth and comfortable. Staff was compassionate and made …
I was recently discharged from this hospital. My family had quite a different experience than I did. My mother disliked the psychiatrist on the adolescent unit, which is more than fair. She is pleasant, but she is short and doesn’t listen …
If there were negative stars they would get a negative 10. This is the real Hotel California. The staff all the way up to the CEO has lied to my face about my husband’s care. These people have one goal in mind. The almighty dollar. DO NOT …
I was a patient to this facility and never knew or been to a facility that offers such helpful service in building what I thought was gone or damaged spirit and I highly recommend this facility
If I could give 0 stars I would. BEWARE – The physicians at this facility ARE NOT employed by Quail Run so even if Quail Run is in-network with your insurance company, the physician who treats you may/may not be. My problem with this? Quail …
PLEASE DO NOT send your loved ones here, especially your kids. the staff have no care for anyone and they treat you poorly on a daily basis, they will even take your feelings and your problems as a joke. i went here thinking i would …
The staff here is very gracious, thank you Mike, Val, Rita, Mimi, Lu, Marcel, Rose, Nancy, Dr Fermo and so many more! You are assigned case worker and psychiatrist upon arrival! Psychiatrist sees you in person daily as to continuously …
This place is a nightmare. The 5 star ratings are staff members. The place is unsafe and your loved one will come out with more symptoms than they went in. They will call CPS with false reports of neglect because you are taking a paycheck …
My 17 year old son overdosed on pills and Banner Thunderbird’s social worker could only find this place open. Having worked for various government entities for over 30 years I was skeptical about the reviews. Unfortunately my son was …
I was thirteen when I went here and this was back in 2015. I remember what it was like completely and I remember the great time I had. I was in there for suicidal attempts and severe depression and I didn’t want to go here at first but …
I was at Quail Run for seven days I have no complaints. Everyone was very professional and had outstanding attitudes. I’m not good with names but if I made a list I would have to put everyone I was in contact with on the list including the …
DO NOT I repeat DO NOT send your loved ones here they are you can tell about the money no house at all other than my son came back with a new potty mouth. From intake by gut feeling told me to turn away and don’t place in here but I gave it …
I was admitted for a week in the adolescent unit, this was my first time in a mental hospital. However, my first night when I had a breakdown I was immediately told that everything was going to be okay and comforted. I was so scared being …
My grandson was released from Quail Run today. They have had him on Latuda. We find out that the medication needs a prior authorization, and Quail Run never tried to get an authorization. Now we don’t have any of the medication to give him. …
Truly caring and compassionate staff! Everyone, including the behavior techs, nurses, doctors, recreational therapists, and kitchen staff were all friendly and looked after me! I could not have asked for better care! Special shout out’s to …
The woman who answered the phone questioned my daughters symptoms which is completely normal right? I told her, my daughter was cutting herself, crying about how sad she is and how she doesnt want to be here, obsessing over her weight. She …
My son stayed a week in this hospital. When my son enetered i explained he needed outpatient therapy and requested help finding a counselor. They assured me that it was part of the discharge plan. The night before i was to pick up my son …
They lost my sister’s clothes aka they gave them away to someone else. It’s been a month or calling and nothing. Nothing from customer relations and Melissa Ruiz (Dr. of nursing adolescent unit) has also ghosted my family in regards to this …
Best food I’ve ever had at a mental facility. The staff were very nice at this hospital but i didn’t get the help i needed there. The medications, neither the different types of therapies there didn’t improve my psychiatric health …
I went here for the first time on November 12th, 2020. I was on the adolescent unit, north side. They sent me home without telling me they were going to, I found out during phone time from my mother. The second time I went on December 12th, …
3 stars for the care my daughter recieved. I feel it could have been better, in terms of individual therapy, but she got a lot out of the group therapy. That is about where my approval of Quail Run ends. …
Run from this place.DO NOT PUT YOUR CHILD HERE. My daughter was here for a week. She has a history of self harm and many other diagnosis. She and other kids were taken to the courtyard where there are rocks on the ground. She took one and …
The staff is what really sets this place a part. The tech Saul leads the way in bringing a positive and supportive attitude no matter the circumstances. This was one of the hardest decisions of my life and I couldn’t be more happy with my …
I’ve been to Quail Run 3 times. The first time was great, and I had no issues. More recently, however, I had multiple issues with nursing staff. I am transgender and a nurse was addressing me by the wrong name even after telling her …
I went here last October due to an overdose. The hospital was really good. The only thing I didn’t like is that when people are crying you cant give them a hug even if you need it. I do understand that some people don’t like being touched. …
This place is an INSANE ASYLUM. Pne flew over the cukoo’s nest. My loved one stayed here and they had her sign her right without telling her. They threaten their patients and depending on who is there that day they don’t let you outside.. …
Quail Run is a Good place. I spent 7 days there. The staff are respectful, friendly and compassionate.
Most complaints are because it’s a non-smoking facility. However, they offer …
Horrible, absolutely horrible. The techs are so rude in the adolescent unit, especially La Shawn. He triggered me repeatedly for about 20 minutes before one of the nurses named Chris put me in a room by myself to cool down, I didn’t get …
My wife and I sent our child here due to some mental illness issues. It was extremely difficult to finally come to realization that this was necessary for our child. The first night our child was there, I came here to Google and read …
This place is a disgrace. Dr. Scott E. Kirkorsky Is the rudest person in the hospital. He’s supposed to be there for support and care but all he’ll give is a side eye with his nose up in the air. Thinks he’s higher power compared to other …
So in 2017 I had great experience at quail run. I was in the youth unit at the time. All the staffs were respectful back then. But in 2021 all the staff is a little messed up. So I was moved units after I made a bunch a friends. When I …
I’ve been there for two weeks. Wonderful staff and they clearly care and do what they can for you. I was there for si. The patients there are nice too. Yes there’s noise when you try to sleep, they do lock the rooms in the day, sometimes …
My favorite thing about this hospital is the staff. They are very cordial, polite and sweet; you can tell quite a few of them really care about the patients. Angela is especially amazing and I could tell she cared about every patient there …
NO NO NO Don’t come here if you’re seeking detox / Si you’ll be treated like a dog you’ll be locked out of your room forced to color all day and watch in therapeutic movies you’ll use the restroom as 34 people instead of your own bathroom …
They did everything they could for me and I am fresh on all my issues. Being bipolar is real tough. My life has been a car crash in the span of a few months. This was my second inpatient stay at Quail Run, my first being at the hospital. It …
3 stars because it’s too early to tell but we’re not off to a good start. My 83 yo mother (with dementia) and I waited in the intake area. For four and one half hours – from 4:30 until 9:00 pm – to be admitted. She was transferred from a …
I had a very high view of Quail Run until it came to my daughter’s discharge. While she was there, the staff was communicative, my daughter didn’t have any complaints, and I felt like she was getting the help she needed. I planned on rating …
Bad experience! I got there with my 16 year old son he was there to get help with depression and they locked us in a room with out bathroom for more then 2 hours , they gave him a pill when I was out of the room, no one told me about …
This facility is excellent. I went there close to my lowest, scared out of my mind, desperate for help. They came through with is 120%. Professional staff, good living conditions, three meals a day, and ample time to talk to other patients …
i had to be hospitalized on the adolescent unit recently and the staff was incredibly rude. the place is clean and you are well fed but the staff treat the patients like they are inhuman. the staff will not believe your concerns until you …
Do NOT bring your loved one here..there is no communication with family. Admitting took over 3 hours ..for my husband with dementia, it was a nightmare.
I was not told that I could not visit him. He took 2 falls within the first 5 …
I just left today 10/12/21 I went for opiate detox and they really handled and took care of me also I seen all the psych patients get there needs meet and staff was great the tech Val on the 3rd floor south side was awesome Ray the RN was …
GREAT Psychiatrists and a few nurses. A few night staff members were absolutely ABUSIVE. Bright strobing flashlight in your face every 15 minutes was not uncommon!!! Absolutely atrocious beds made sleep near impossible so the nurses give …
Was a patient here for almost two weeks and they’re very nice and the food in the cafeteria is ok and the overall experience can help you if you ever find yourself in a bad place
Quail Run is an organized facility. Admission takes about 4 hours and you aren’t able to keep any personal items until they are cleared. The staff there mostly are a great group. Frednee, Nate, Deb, Kathleen, Kalinea, Rob, Marisola Ken, …
TERRIBLE. the workers there treated all of us patients like we were animals. just from going to this place i have more trauma. being told by the nurses that we all just pretend to have mental illness and we don’t actually need the help is extremely confusing coming from a place who is supposed to be trained in mental illness.
The adult unit at QR is much better run than the adolescent unit. Staff are much more compassionate and helpful. I was scared and ashamed to have been back at the hospital. The Social workers reassured me that they were there to make sure I …
I am very glad this was the hospital I chose when I needed it most. Quail Run has compassionate and experienced staff who made me feel safe. My experience was healing, educational, and even somewhat enjoyable. I definitely recommend Quail …
The service here is horrible. Connie (Consuelo) at the front desk has said so many racist comments after not letting us go in and see our relative. The supervisor was asked to talk to us and she said multiple times that even if the guardian …
I wanted to explain how intuitive this facility is when it comes to MENTAL HEALTH. I originally became aware of Quail Run in 2019 after a tragedy happened to our family. I came back again here shortly and enrolled into once again the …
Night staff made fun of me and other kids who we’re having panic attacks when someone triggered all of them. put me on a diet that I didn’t even know about they didn’t even tell me . Staff were just really rude and we didn’t deserve it. …
First impression: horrible customer service. Had the absolute worst experience just now with the receptionist, she was white and she was wearing dark pink/red shirt, long dirty blonde hair and she was just rude and seemed like she couldn’t …
Seems like a decent place to get help. I went in because of financial stress grating to be too much ended up losing my job due to being in their for a week and then lost my apartment shortly after because I was paycheck to paycheck . I’ve …
1st of all 1 star is too much for this place. If you are concerned for a loved one do not, I repeat DO NOT bring them to this facility. I was assured that they had an open door policy and that the patient/Guardian could check themselves out …
this is the worst place i have ever been to. it seriously feels like a prison… once i was admitted, i didn’t leave my floor for three whole days. the techs punish the adolescents for simply just talking by not letting them go down to the …
Would leave a 0 but you have to leave a star to leave a review. Kitchen staff was great. I do also want to say maybe a handful of staff executed their jobs well and had smiles on their face. This place is really unorganized though and it …
Went in voluntarily seeking help, but on a 5150 hold, and was immediately separated from my personal possessions. Was left in the waiting area for three plus hours. I Was told my make-up regimen was a danger to myself and had everything …
I was there almost 2 years ago now in the adolescent unit. It was my first time inpatient. I do think they did a good job at keeping patients safe, and the staff were more compassionate as compared to others I’ve experienced since. I also …
This place saved my life. I got the medicine changes I needed here that changed the course of my healing that I take to this day and I’ve never been healthier. This place gives you a safe place to fall when you’re hurting. I can’t thank the …
My stay was excellent I got the treatment I needed I got all the right medications I needed food was good beds were good staff was friendly.
I’ve been coming to this facility since I was 15 years old whenever I need help, so almost 7 years. I’ve experienced the adolescent floor as well as the adult floor. The adolescent unit is far better. The groups are much more engaging and …
i liked the food and made cool friends but the food was the best part i loved the cooks
My father was admitted here recently. Thank you to all of the staff on the elderly adult floor. Each person I spoke to was kind, informative and helpful. This is the first behavioral hospital that my Dad has felt comfortable in and felt …
Place is a joke
Nice place!
so do I…lol 😱 …
Just awful
B+
Loved it
Richard deserves a raise.
Great thank u god bless
You know what you did to me quail run
People workers are slow as molasses.
Torture. Why are we punished for being sad?
le shawn was cool
They were very good at what they do
They don’t have a 9th Floor!
It was the definition of the word “okay”.
I wasn’t addicted they sent me here
Billing department is terrible, who would I talk to
They do not let you leave
Horrible place and abusive to patients. Sick, sick mental health workers here.
Do yourself a favor and find another place to go
Don’t come here if you reading this and you still go to this facility shame on you trust me it’s bad😔 …
I loved it they helped alot and the staff were the best 🤗🤗🤗🤗🤗🤗🤗🤭🤭🤭 …
Came here twice for treatment, even though peers were very threatening.
I went here and the food was really good. Also I am still the same way.
I love this place. It helped me so much. Sometimes I wish I could go back
Wonderful staff. Great meals. Good place to start.
Thank you to all the staff that helped while I was admitted here, I was on the 4th floor the adolescents floor. Thank you to all the staff for the help.
Bad experience with this hospital. My beloved one has been here twice and it’s a nightmare.
The food was good I was very entertained I loved my experience
Very caring staff, good food, lots to keep you busy with different therapies
If I could give NO stars, I would! Terrible place, terrible billing process. They document things that never happened and never inform you of changes. I don’t recommend this place to anyone!
Fiancé came out worse and traumatized.
The public hospital was more help than this place.
This is the best behavioral health hospital I’ve been to, and probably the overall best mental hospital around Phoenix.
Thanks to Zenus, Rey, Kutara, LiLi, Jeanette, Maricaella, Paige, Nikka and all. Special thanks to Kitchen Staff Mel, Andre and Jane.
staff was absolutely terrible, nothing but fights all around, overall just a terrible place.
I have been inpatient here many times the staff know me really well and this is one of the best mental hospital’s in the state
The beds weren’t really the best but they really did help me and I had people there I could relate to so I was never alone while I was there
The center is a nice place to get great help the kitchen staff are great and the food is good. Overall I had a good experience while getting help there.
If you care about your loved one, don’t send them here. It will only make them worse.
You will come out very scared and regretful. stay away from here
As a patient I can tell you that you won’t love all of it the beds are horrible and the brushes don’t help but I felt safe here and like I was really cared about I honestly want to go back the staff is amazing and the food is actually good …
I loved most of the techs!! Danielle was amazing!! Ray as well!! Dr K was awesome
Therapy was lacking staff wasn’t very friendly. The RN’S were right there for me when I had an anaphylactic reaction to a medication
They do not care for the family as a whole they lie to family members never return calls get them out as quick as possible don’t listen to family members caseworkers teachers they seem nice but just a job to some not a good place for teens …
I am not at all happy with these people !!! I knew and everybody that knew her knew she wasn’t ready to come home. They sent her home they said because she could take care of herself, not happening !!! Grrrr !!! If I had the option to give it a minus infinity stars I would !!!
I had a 8 day stay at this facility and it was amazing I made many friends and it saved my life. I hope everyone I met there who is still there is doing great
I felt safe there. Made many friends! The splash pad was amazing. The only thing I would change would be, to use the beads every day.
I iust came out of there today,the staff was great,Rebecca my nurse,Ashley at night was amazing Matt,Saul,Val,Sylia even the dr listened to what i had to say ,the beds not so comfy lots of group food not my favorite but you do get options …
Daughter has been there twice. Wonderful place to send your teen. Staff and drs are caring and compassionate. Always been happy.
I was there for a week there and was amazed at how beautiful the building was. The inside was really nice. Only complaint though the bed wasnt exactly comfy and well kinda small for me. Other then that a really good place for those who need help.
I took my daughter here, they treated us both with care and compassion, no issues, would highly recommend it.
Let me start by letting you know
That it’s because of QUAIL RUN I didn’t let go
You saved me in time to see another day …
Please RUN from this place it’s a nightmare LIES, LIES the social worker Brenda is a hypocrite she acts like she is going to help and she only LIES, same like the nurse Manager Valerie the worse and bad person I found in my life, RUN EVER, …
Worst hosp ever they have everybody in super high pills so they all come out looking like zombies it affected my dad so much his all shaky and layer found out it was high meds too much and mix pills they should of never gave them together. Dont recommend at all.
I’ve been here once and I loved it lol the staff are very nice tbh the kids her are nice there where not any fights on my side of the floor the kids there helped you if they saw something wrong and tried to comfort you the foods fine oc …
It was OK they helped me detox from opiates got my meds right the only thing I can say is ,watch your scrips as to leave the did not release with me was Tramadol the food was OK, staff we’re awesome most of all Oliver and Rose they went way beyond the call of duty. I would recommend this place
Jesse and Christian were the best bhts and they helped me through so much . Overall it’s a nice hospital , just sucks tho that they have seclusion and drugging of patients. Ps Richard deserves a raise !!!
My brother broke his hand here. He headed to the nurse and she said that it was fine and not broken. 2 months later, we had to rebreak his hand because it wasn’t healing right
This place changed my life for the better. I was going through some difficult stuff in my life and the inpatient treatment helped me reset into a better more healthy mindstate. …
Quail run offers nothing that is stated on the hospital web page. Discharge nurse told me that they do not offered individualized program. Stabilize and release with no specialized treatment. I have it on recording. Could say so much more …
Not a place I would send anyone for help. Never answer their phones or deliver messages. Medications are properly given or the right kind to help out the patients with their needs. Undocumented notes. Stays are suppose to be limited to max …
I cannot say enough about how great Quail Run is! I’ve seen a few negative comments that seem rather petty to me. No place is perfect, yet Quail Run is close! Also, this isn’t my first rodeo in inpatient units. I’d have to say that this was …
If you’re only trying to get a bed or some food… you will not like it here. If you truly want help… you will love it here. If you’re only trying to sleep twenty three hours a day, just to be in a state of “non-sleep” long enough to eat …
When seeking support, the staff states the copay, but fails to mention that you will be billed the difference in what your insurance will pay. Went from 50 dollars a day to having to pay over 200 per visit. Buyer be ware of the quick talk and low service. Shameful to take advantage of people. Now over 4000 for services. Ridiculous.
Loved one is currently voluntarily admitted. Staff is incompetent, and have no regard for the law. I would not reccomend this hospital to anyone. We chose this one because they were literally the only private hospital that had a bed available, and we would have been better off with a state hospital. This is a sub-par hospital.
I felt worse being in there. They shut me up. they wouldn’t let me cry. They didn’t listen to me. They lied to me and my mom consistently. I had to get out AMA because it was such a nightmare. It was jail without the handcuffs. I was in …
A Big Thank You to the Staff of Quail Run! As Someone suffering from severe mental illness, Quail Run has been a Real Blessing when going through a mental health crisis. They have some rules that are somewhat quirky. Though after all, …
Thank you for helping me in my time of need. All my life I’ve never received any therapeutic help and staying here for two weeks made such a huge impact. The staff was incredible. The food was great. No complaints.
The psychiatrist prescribed meds to balance my mood. The rest of the experience was less than favorable. I asked to go home once I felt good and was denied. They stole my AirPods and have refused to reimburse me.
My husband has been there 3 times, one of which was a week ago, and he loved it (at least as much as one can like being locked up with no freedom or privacy). If you are truly in a mental health crisis, this is the place to go!
the most nightmarish hospital ive ever been to. there was a huge bullying problem amongst other patients (i understand thats not the staffs fault) but they did ABSOLUTELY NOTHING to stop it. Every “activity” we did was useless and a waste …
I can’t even begin to explain the disgust I am feeling towards this place. You treated my daughter like she was a monster. You have no right to be working in the mental health field. You should be ashamed in yourselves. If you care about …
The 5 star reviews are lies. They were written by staff. Don’t let them deceive you. Do ANYTHING you can to avoid going in here. They don’t have any sort of empathy. They only care about giving you pills, pills, pills. They don’t treat you like a human being and you will never ever be heard. “Run” away from here!
The staff (especially the techs) are on a power trip and act like they enjoy making your stay as difficult as possible, the nurses are good though and the doctors are also but the 12 hour processing time then 24 hours until a doctor sees …
All of the negative comments which I have read are not all what I experienced while in the adolescents unit. I was there this past June and July. My requests were all taken into consideration. Anyone reading this whether it be an adult …
My daughter (age 15) was recently in this facility, at first glance it appears to be a nice building and well put together. After 5 hours of trying to get her paperwork done to get her admitted I noticed that this place definately does not …
PLEASE READ- do not send a loved one to this facility for mental help. My best friend who I loved dearly committed suicide the day he was released, 12/12/2018. He had TBI and checked himself in 11/27/2018 on his own accord. He had already …
A loved one with an eating disorder was admitted here and he was very much not taken care of. The staff did not care to check if he was actually eating the food as long as it was documented that he received it. The cameras are often not on and overall it has been more harmful than helpful.
Serena lies to people and then threatens to call CPS on people. There is an agreed pick up time with Serena for tomorrow at 7 AM. She calls today Monday morning saying I have to pick my daughter up today. I work two jobs and I had to change …
i was just discharged from quail run yesterday, i was on the north adolescent unit. staff was very caring and kind. kamesha, philip and michael were amazing. so were all of the rec therapists
Wish I had a place for ZERO stars. The Intake person and their Finance Department both told me and put it in writing on the admissions form that my co-pay would be $150. After my IOP program was up, I got a bill for $480! These people are …
Horrible place, my wife has extreme bipolar disorder, where one minute she’s afraid to lose me, the next she wants a divorce. This place doesn’t care about me or our family, they only look at the patient, and takes what the patient says …
do not get a social worker named Angela she will not work on getting you to a rehab she perfers to send her patients to az connections and tells them they will find housing there. She does not do her work and she had 2 weeks to get it done. …
It’s a decent hospital I’ve been here twice for depression and suicidal attempt I feel it has helped me a little bit and I have more people to talk to ( I got a few people contact information) one part I felt didn’t really help was the …
I had a phenomenal experience here. The staff was compassionate and always there. They helped me learn to trust people again and got me into the habit of properly taking care of myself – hygiene and mental wise. Zack was by far my favourite tech!
Lice outbreak last week and they refused to treat the bedding and take care of it in a professional way they said it cost too much. A week later still has lice!! Hospital also started taking in homeless people who do not want to leave and …
This was the worst hospital hands down I was there back in January don’t even remember being there . I had stopped taking my meds and they were told this several times. One of my meds needed to be started gradually but no they started me on …
If there was 0 stars I’d do that. This is the third behavioral health hospital I’ve been to, and by far the worst. I was assaulted and came out worse than I went in. To boot, they are unwilling to work with me about the assault. I have to …
My son was admitted here for suicide watch. They were dishonest to him about EVERYTHING before they took him there😞 …
I had a break down over the summer and slipped into psychosis and was soon admitted here. I was scared I’d never been to a mental hospital but the people I met were nice enough. The staff on the other hand were halfway decent. The activity …
absolutely terrible facility. the adolescent unit is especially horrible. they do not listen to you, kids are out of control, they treat you like you are not even human, and you most likely won’t even get to see a therapist. your night …
Quail Run is by far the best inpatient BH facility I have been too. The staff is wonderful. They all seemed like the wanted to be there and they truly did care. The day is so organized and follows a schedule. They did lose my contact …
Definitely not for comfort, your gums will bleed from the toothbrushes, you will pull out a lot more hair than usual if you have long or treated hair because the combs are not hair friendly. You may also get sick because the food isn’t …
My dad suffers from Alzheimer’s and as the disease progressed, he started having outbursts. His assisted living facility sent him to Haven Senior Horizons hospital, and after a horrible 15-day stay there, he was worse than before he …
This place is very nice looking and the staff is for the most part nice. My 72 y/o handicap father was in there for over a week. They did NOTHING For him. He essentially sat there the whole time. On top of that they never bathed him…they …
I have 60 years of history with mental illness, and this is the first time I have been in a facility, that not only treated me with humanity, but taught me to overcome my mental illness. I spent 8 days in-patient at Quail Run Behavioral …
I am a behavioral specialist where I work with patients and families with behavior problems. We provide a excellent care and always seek the best for the patient. In this week my daughter entered this place, my daughter has learning …
Going here may wreck you financially, so be warned ahead of time. They will bill you, and bill you, and bill you for more things, and then more things, and then more things, months later! Never mind the insurance you pay a fortune for, it …
I was a teen patient at quail run for eight days. I was there for suicidal attempts and allegations. When I went in I thought I would come out feeling a little better. But I didn’t I felt worse. They barely talk to you one on one. They just …
I would not recommend sending a loved one here if you expect staff to keep into contact with you/give you any updates/call you for medical history/get discharge plans started/etc. Left messages will go unanswered or responded to. You will receive one call the day before your loved one discharges and that is it.
I came to Quail Run to detox off drugs. I was desperate and at this point suicidal because I wanted help so badly. This place is amazing, no judgment of my drug use and the detox was smooth and comfortable. Staff was compassionate and made …
I was recently discharged from this hospital. My family had quite a different experience than I did. My mother disliked the psychiatrist on the adolescent unit, which is more than fair. She is pleasant, but she is short and doesn’t listen …
If there were negative stars they would get a negative 10. This is the real Hotel California. The staff all the way up to the CEO has lied to my face about my husband’s care. These people have one goal in mind. The almighty dollar. DO NOT …
I was a patient to this facility and never knew or been to a facility that offers such helpful service in building what I thought was gone or damaged spirit and I highly recommend this facility
If I could give 0 stars I would. BEWARE – The physicians at this facility ARE NOT employed by Quail Run so even if Quail Run is in-network with your insurance company, the physician who treats you may/may not be. My problem with this? Quail …
PLEASE DO NOT send your loved ones here, especially your kids. the staff have no care for anyone and they treat you poorly on a daily basis, they will even take your feelings and your problems as a joke. i went here thinking i would …
The staff here is very gracious, thank you Mike, Val, Rita, Mimi, Lu, Marcel, Rose, Nancy, Dr Fermo and so many more! You are assigned case worker and psychiatrist upon arrival! Psychiatrist sees you in person daily as to continuously …
This place is a nightmare. The 5 star ratings are staff members. The place is unsafe and your loved one will come out with more symptoms than they went in. They will call CPS with false reports of neglect because you are taking a paycheck …
My 17 year old son overdosed on pills and Banner Thunderbird’s social worker could only find this place open. Having worked for various government entities for over 30 years I was skeptical about the reviews. Unfortunately my son was …
I was thirteen when I went here and this was back in 2015. I remember what it was like completely and I remember the great time I had. I was in there for suicidal attempts and severe depression and I didn’t want to go here at first but …
I was at Quail Run for seven days I have no complaints. Everyone was very professional and had outstanding attitudes. I’m not good with names but if I made a list I would have to put everyone I was in contact with on the list including the …
DO NOT I repeat DO NOT send your loved ones here they are you can tell about the money no house at all other than my son came back with a new potty mouth. From intake by gut feeling told me to turn away and don’t place in here but I gave it …
I was admitted for a week in the adolescent unit, this was my first time in a mental hospital. However, my first night when I had a breakdown I was immediately told that everything was going to be okay and comforted. I was so scared being …
My grandson was released from Quail Run today. They have had him on Latuda. We find out that the medication needs a prior authorization, and Quail Run never tried to get an authorization. Now we don’t have any of the medication to give him. …
Good food and staff but I was home sick and you can’t bring your own blankets
Truly caring and compassionate staff! Everyone, including the behavior techs, nurses, doctors, recreational therapists, and kitchen staff were all friendly and looked after me! I could not have asked for better care! Special shout out’s to …
The woman who answered the phone questioned my daughters symptoms which is completely normal right? I told her, my daughter was cutting herself, crying about how sad she is and how she doesnt want to be here, obsessing over her weight. She …
My son stayed a week in this hospital. When my son enetered i explained he needed outpatient therapy and requested help finding a counselor. They assured me that it was part of the discharge plan. The night before i was to pick up my son …
They lost my sister’s clothes aka they gave them away to someone else. It’s been a month or calling and nothing. Nothing from customer relations and Melissa Ruiz (Dr. of nursing adolescent unit) has also ghosted my family in regards to this …
Best food I’ve ever had at a mental facility. The staff were very nice at this hospital but i didn’t get the help i needed there. The medications, neither the different types of therapies there didn’t improve my psychiatric health …
I went here for the first time on November 12th, 2020. I was on the adolescent unit, north side. They sent me home without telling me they were going to, I found out during phone time from my mother. The second time I went on December 12th, …
3 stars for the care my daughter recieved. I feel it could have been better, in terms of individual therapy, but she got a lot out of the group therapy. That is about where my approval of Quail Run ends. …
Run from this place.DO NOT PUT YOUR CHILD HERE. My daughter was here for a week. She has a history of self harm and many other diagnosis. She and other kids were taken to the courtyard where there are rocks on the ground. She took one and …
The staff is what really sets this place a part. The tech Saul leads the way in bringing a positive and supportive attitude no matter the circumstances. This was one of the hardest decisions of my life and I couldn’t be more happy with my …
I’ve been to Quail Run 3 times. The first time was great, and I had no issues. More recently, however, I had multiple issues with nursing staff. I am transgender and a nurse was addressing me by the wrong name even after telling her …
I went here last October due to an overdose. The hospital was really good. The only thing I didn’t like is that when people are crying you cant give them a hug even if you need it. I do understand that some people don’t like being touched. …
This place is an INSANE ASYLUM. Pne flew over the cukoo’s nest. My loved one stayed here and they had her sign her right without telling her. They threaten their patients and depending on who is there that day they don’t let you outside.. …
Quail Run is a Good place. I spent 7 days there. The staff are respectful, friendly and compassionate.
Most complaints are because it’s a non-smoking facility. However, they offer …
Horrible, absolutely horrible. The techs are so rude in the adolescent unit, especially La Shawn. He triggered me repeatedly for about 20 minutes before one of the nurses named Chris put me in a room by myself to cool down, I didn’t get …
My wife and I sent our child here due to some mental illness issues. It was extremely difficult to finally come to realization that this was necessary for our child. The first night our child was there, I came here to Google and read …
This place is a disgrace. Dr. Scott E. Kirkorsky Is the rudest person in the hospital. He’s supposed to be there for support and care but all he’ll give is a side eye with his nose up in the air. Thinks he’s higher power compared to other …
So in 2017 I had great experience at quail run. I was in the youth unit at the time. All the staffs were respectful back then. But in 2021 all the staff is a little messed up. So I was moved units after I made a bunch a friends. When I …
I’ve been there for two weeks. Wonderful staff and they clearly care and do what they can for you. I was there for si. The patients there are nice too. Yes there’s noise when you try to sleep, they do lock the rooms in the day, sometimes …
My favorite thing about this hospital is the staff. They are very cordial, polite and sweet; you can tell quite a few of them really care about the patients. Angela is especially amazing and I could tell she cared about every patient there …
NO NO NO Don’t come here if you’re seeking detox / Si you’ll be treated like a dog you’ll be locked out of your room forced to color all day and watch in therapeutic movies you’ll use the restroom as 34 people instead of your own bathroom …
They did everything they could for me and I am fresh on all my issues. Being bipolar is real tough. My life has been a car crash in the span of a few months. This was my second inpatient stay at Quail Run, my first being at the hospital. It …
3 stars because it’s too early to tell but we’re not off to a good start. My 83 yo mother (with dementia) and I waited in the intake area. For four and one half hours – from 4:30 until 9:00 pm – to be admitted. She was transferred from a …
I had a very high view of Quail Run until it came to my daughter’s discharge. While she was there, the staff was communicative, my daughter didn’t have any complaints, and I felt like she was getting the help she needed. I planned on rating …
Bad experience! I got there with my 16 year old son he was there to get help with depression and they locked us in a room with out bathroom for more then 2 hours , they gave him a pill when I was out of the room, no one told me about …
This facility is excellent. I went there close to my lowest, scared out of my mind, desperate for help. They came through with is 120%. Professional staff, good living conditions, three meals a day, and ample time to talk to other patients …
i had to be hospitalized on the adolescent unit recently and the staff was incredibly rude. the place is clean and you are well fed but the staff treat the patients like they are inhuman. the staff will not believe your concerns until you …
Do NOT bring your loved one here..there is no communication with family. Admitting took over 3 hours ..for my husband with dementia, it was a nightmare.
I was not told that I could not visit him. He took 2 falls within the first 5 …
I just left today 10/12/21 I went for opiate detox and they really handled and took care of me also I seen all the psych patients get there needs meet and staff was great the tech Val on the 3rd floor south side was awesome Ray the RN was …
GREAT Psychiatrists and a few nurses. A few night staff members were absolutely ABUSIVE. Bright strobing flashlight in your face every 15 minutes was not uncommon!!! Absolutely atrocious beds made sleep near impossible so the nurses give …
Was a patient here for almost two weeks and they’re very nice and the food in the cafeteria is ok and the overall experience can help you if you ever find yourself in a bad place
Quail Run is an organized facility. Admission takes about 4 hours and you aren’t able to keep any personal items until they are cleared. The staff there mostly are a great group. Frednee, Nate, Deb, Kathleen, Kalinea, Rob, Marisola Ken, …
TERRIBLE. the workers there treated all of us patients like we were animals. just from going to this place i have more trauma. being told by the nurses that we all just pretend to have mental illness and we don’t actually need the help is extremely confusing coming from a place who is supposed to be trained in mental illness.
The adult unit at QR is much better run than the adolescent unit. Staff are much more compassionate and helpful. I was scared and ashamed to have been back at the hospital. The Social workers reassured me that they were there to make sure I …
I am very glad this was the hospital I chose when I needed it most. Quail Run has compassionate and experienced staff who made me feel safe. My experience was healing, educational, and even somewhat enjoyable. I definitely recommend Quail …
The service here is horrible. Connie (Consuelo) at the front desk has said so many racist comments after not letting us go in and see our relative. The supervisor was asked to talk to us and she said multiple times that even if the guardian …
I was discharged
yesterday. I only have one complaint: they neglected to return my medication which I brought with me. …
I wanted to explain how intuitive this facility is when it comes to MENTAL HEALTH. I originally became aware of Quail Run in 2019 after a tragedy happened to our family. I came back again here shortly and enrolled into once again the …
Night staff made fun of me and other kids who we’re having panic attacks when someone triggered all of them. put me on a diet that I didn’t even know about they didn’t even tell me . Staff were just really rude and we didn’t deserve it. …
First impression: horrible customer service. Had the absolute worst experience just now with the receptionist, she was white and she was wearing dark pink/red shirt, long dirty blonde hair and she was just rude and seemed like she couldn’t …
Seems like a decent place to get help. I went in because of financial stress grating to be too much ended up losing my job due to being in their for a week and then lost my apartment shortly after because I was paycheck to paycheck . I’ve …
1st of all 1 star is too much for this place. If you are concerned for a loved one do not, I repeat DO NOT bring them to this facility. I was assured that they had an open door policy and that the patient/Guardian could check themselves out …
this is the worst place i have ever been to. it seriously feels like a prison… once i was admitted, i didn’t leave my floor for three whole days. the techs punish the adolescents for simply just talking by not letting them go down to the …
Would leave a 0 but you have to leave a star to leave a review. Kitchen staff was great. I do also want to say maybe a handful of staff executed their jobs well and had smiles on their face. This place is really unorganized though and it …
Went in voluntarily seeking help, but on a 5150 hold, and was immediately separated from my personal possessions. Was left in the waiting area for three plus hours. I Was told my make-up regimen was a danger to myself and had everything …
I was there almost 2 years ago now in the adolescent unit. It was my first time inpatient. I do think they did a good job at keeping patients safe, and the staff were more compassionate as compared to others I’ve experienced since. I also …
This place saved my life. I got the medicine changes I needed here that changed the course of my healing that I take to this day and I’ve never been healthier. This place gives you a safe place to fall when you’re hurting. I can’t thank the …