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Read More| Monday | 9AM to 6PM |
| Tuesday | 9AM to 6PM |
| Wednesday | 9AM to 6PM |
| Thursday | 9AM to 6PM |
| Friday | 9AM to 6PM |
| Saturday | 9AM to 1PM |
| Sunday | Closed |
1730 Alysheba Way, Lexington, KY 40509
Love the people!
Horrible customer service!!!
Very nice and helpful!😊 …
Most disrespectful people ever.. Linda Finchum!!!!
Great business! Very nice people.
I’ve been on hold for over an hour as of nowc
Very rude customer service.
Super difficult to deal with and customer service is rude!
Great institution with some of the best rates in Lexington!
You all help me anytime I’ve needed it..I thank y’all for your love
By far my best banking experience in Lexington.
Never had a bad experience with this bank.
You’ll leave one star too should you make the mistake of dealing with this circus act
This company pulled a hard inquiry of my report I haven’t even been to Kentucky
I have experienced great customer service since 2016.
6 windows but still a 30 minute drive thru wait every time.
Excellent banking experience, the staff is friendly and helpful.
Friendliest customer service and some of the lowest interest rates in town!
It’s ridiculous to call a local bank and be put on hold for nearly 10 minutes.
Absolutely the worst customer service ever!! Do not bank here!
Terrible communication. Terrible policy. Terrible customer service. Constantly adjusting balances without transactions and almost impossible to speak to a real person
A few of the lady’s in the little glass offices in the lobby are a little “snooty but overall the bank and its services are great!
If you want horrible customer service and policies that are absurd, go here. If you want a a legit credit union, don’t go here.
Great customer service
Love the new website! The credit union really knows how to care for their members!!! ❤️❤️
Looking at all of these bad reviews. All of them seem to be a pre written message about messaging them on social media. Since when is social media a professional way to do business? And which social media are we supposed to message?
I love this Credit Union everyone is so eager to help you with whatever your needs may be within or outside their doors.
DO NOT BANK WITH THIS COMPANY!!!! THIS BANK RAN AN INQUIRY ON MY CREDIT WITH OUT MY KNOWLEDGE BRING MY CREDIT SCORE DOWN!!! I’VE NEVER KNOWN ANY BANK TO RUN YOUR CREDIT TO OPEN AN ACCOUNT IN WHICH YOU ALREADY BANK WITH!!! BE AWARE !!!
Garbage. Closing all my accounts and moving on.
Worst policies of any bank I’ve used. Nothing about them is convenient to the customer. I will NEVER use them again.
Bank services are very good and competing, however their web site can be difficult to maneuver on. Much easier ones out there, come on guys get with it here.
Would have given zero stars but that’s not the UK Federal credit Union Visa card is a joke they constantly lock your card up without even letting you know and the people that work there are incredibly rude not at the credit union but at the …
Long wait times. They changed their online platform and it was a very bad experience. Have to stay hours on call to reach somebody. They are never able to solve any problems and I am always told I will receive a call back but I never do.
Banked here for two years and finally had enough. They are arrogant and look down on you. Also they wont even give change for a $5 you bill if you aren’t a member.
Takes 90 days after opening your account before you can make a deposit thru the app, the app itself basically all you can do is check your balance.
Best bank I’ve had since I’ve opened my account with them!!! Amazing people!
Thank you Max Moore for all your help! Very knowledgeable and helpful!
Avoid taking loans out with this company. Transfers and payments fail without notification. Poor customer service and support staff.
Worst bank I’ve ever had to deal with once my loans paid off I’ll never come back wait half a hour to even talk to someone then they never can help you a specialist has to call u
We moved to Louisville but kept our accounts with the UK Credit Union. They have taken great care of us for 30 years!
Always GREAT service at the Beaumont branch!
Really friendly staff. Have both a business and a personal account with them and I have never had any issues with them or the services provided. They’re very generous about their penalties too and under genuine circumstances they are forgiving.
Have been with this bank for over a year now, no bad experiences. Trying to get someone on the phone is rather difficult however. All of my in person experiences have been very pleasant.
There is a VERY rude little girl named Melissa that works in the call center who could benefit from further training. She is extremely rude and hostile as if her working in a call center starring at a computer in a badly lit office is your …
They are always friendly and fast with my car payments. I refinanced my car here and they went above and beyond. I also have my mortgage here and highly reccomend them.
They Lost my checks and I called and they said they can’t do anything about it which I already paid for because it’s past 60 days. Plus I have the overdraft protection plan which obviously didn’t do much because I still got an overdraft fee to my account I will not be using their services again.
Very competitive rates and a team that operates in the best interest of the member. I had the opportunity to finance a few investment properties with the commercial lending team and look forward to our continued partnership.
Every time I try to make a payment, I cant find anyone. I hate this place. Give me a human. this is BS. Not every one is tech savvy. You didnt ask if we want the option of a human. You are forcing me and others to use the app. I just want to PAY MY DAMN BILL!
DON’T even try to go with them if you want to keep your credit history in good standing. They will post late payments on your report without any reason
Use another credit union. They take money out of your account without letting you know. They don’t send any confirmation emails that your bill is paid. They over charged me twice.
Worst bank I have ever had the experience of doing business with. Never more that worst bank so hard every month to pay my bill… customer support is like 0 stars do not use that bank only problem whit them.
I would be embarrassed to have the reviews that the organization has! I have been a client for over 10 years and ther customer service is one of the worst i have ever experienced. For the record my credit is exceptional and my accounts are in good standings!
I have tried to reach customer service since last Friday, it is now Thursday of the following week. I keep reaching a call center and being told I will receive a call within one to three business days. What kind of business does this especially a credit union???
To Whom it May Concern:
I would like to give some feedback about my experience with UKFCU. …
Kyler Ball was very knowledgeable & promptly took care of my issue!!
WORST BANK EVER. Money goes in and out of my bank account AND MY BOYFRIENDS that cannot be accounted for. They charge you overdraft fees when you HAVE THE OVERDRAFT STUFF TURNED OFF. I’m moving banks and to whoever is signing up I feel for …
Obsessed with the new self service options.
Vivian is amazing!
Sure i had overage charges but they were errors from my credit card company. Luckily I had american express that took care of that from their end because UKFCU gave me the shaft. The tellers in the branches are nice, but the service offered …
Terribly high interest rates, difficult user experience and quick to repo. They sell repos for bottom dollar and sue you for the original amount owed. Not sure if that’s industry standard, but either way. 1 star from me on the customer service alone, terrible interest rates and predatory loan practices aside.
I have been with UKFCU since 2007. My experience has always been a 5 star + experience. If I call I have always received exemplary customer service. I couldn’t be happier with UKFCU. I have referred people to them before and they have …
The only thing I have ever gotten out of banking with UKFCU is inconveniences and a headache. The staff is unhelpful and act like robots instead of human beings. I cannot WAIT to switch banks.
ABSOLUTELY WORST BANK EVER!!! They turn off your card for fraud protection for insignificant purchases. THEN, they let $900 worth of ACTUAL fraudulent activity go through and take 7 days to put the money back into your account! WHAT A …
When I first started using this bank about 5 years ago, it was great and so was the customer service. But that past year, I have had nothing but bad experiences. Rude staff, problems with my accounts, holds and frozen accounts for no reason …
I wanted to use this bank for my mortgage since I am a member. The mortgage lender I had wasn’t really willing to go the extra mile with me. She said it was impossible for me to secure a loan because of my student loans etc. I even provided …
This is the WORST credit union in the country. Please, please please do not open any accounts with them. …
Wish I would have paid attention to the reviews. I got behind on my payments, which I know is completely my fault, but they don’t hesitate to load up on the late fees to where you cannot dig yourself out. They sent me a letter telling me …
Worst bank I have ever had the experience of doing business with. Had to call and get approval to set up a $200 automatic payment because it was $50 over the minimum amount and it would only allow the auto payment to continue for 1 year …
UKFCU switched its online banking platform again and the migration has been horrendous. Hours on the phone to simply get access to my account, which I used to have access to. Whoever implemented this system should be fired. I’m now waiting …
I have had a credit and checking account with UKFCU for 8+ years.
They once erroneously put a hold on my card, and I had to call them about it. …
Kyler Ball at Meijer Way Branch was incredibly personable, helpful and very knowledgeable.
Terrible experience with an auto loan! I was preapproved for a loan but when i went out of state to purchase the vehicle at a dealership i had to wait for several hours until the loan officer forwarded the papers to the dealership. Now, …
This place never answers their phone until being on hold around roughly 10-15 minutes. My experience was that they changed their online banking platform where my auto pay was set up. (Which was a hassle and a half trying to get set back up) …
Just don’t get the credit card. If you don’t put a travel notice before you go on a trip even just to TN the card gets shut off for fraud prevention. And to turn it on is there an automated text to reply to or something on the App? NOPE. …
EDIT BELOW THIS:
One of the worst experiences I’ve ever had in my life and I don’t mean with just banking. Started an auto loan with them but apparently, they have been …
Rude and hateful, one of the worst bank I had to deal with. My husband passed away and was in the process to get the loan move over to my name. I was told it was on the repo list because the owner is deceased. I explained that the payments was current and was told I doesn’t matter
This credit union is the worst. I have a better chance reaching an Xfinity cable customer service rep. Do not get a loan from this bank; their rates are higher then other credit unions. And the standard of service they strive shows by all these reviews.
This bank has to many online banking issues. It’s like their IT department is years behind. We have had issues for years now and where some of our loans are through UKFCU we would have to refinance car loans to switch away from this bank. …
Can do much better than this company at another bank. Interest rate is overly expensive compared to other banks. Also the website for payments is a hassle and doesn’t post half the time or doesn’t take your funds with automatic payments. …
I came to see Moya and happy with her service. She is provided an excellent and timely manner service and she is a great assets for ukfcu. Thanks.
Dipendra Adhikari
Excellent customer service! The employees at the UK Student Center go out of their way to be helpful.
Once upon a time UKFCU was a financial institution synonymous with excellent customer service. Somewhere along the way it was lost. One on one relationship banking has given way to a call center experience second only to the DMV. There are options in the banking world, I recommend exercising those options.
Very frustrating experiences with this bank. Have had my card frozen with no warning over purchases they thought were fraudulent but were not. That’s fine, security and all, but my issue is they never told me and I didn’t figure it out …
One of the more frustrating companies/banks we have dealt with in the 30 years we’ve lived In Lexington. They often make mistakes and then just as often blame the customer. Just know that if you do any business with this bank there will be …
Customer service is AWFUL. They do not know how to answer ANY questions about my loan, they just know how to make payments. I have asked if my payments will go to principal and they say “I don’t know my system doesn’t tell me” My questions …
I’m through with these people spent time getting transferred from department to departments to telling me sorry for the inconvenience we have unlocked your debit card to it being immediately shut off again by the local branch stating misused card like how when I have enough sufficient money on my account
Stay away from Irma Rivera/Jaime Rivera which ever she presents herself as. She has been absolutely no help she won’t let me speak to a supervisor has told me multiple times she’d have one call me just to get me off the phone. I take it …
WHATEVER YOU DO, DO NOT USE THIS CREDIT UNION. This is one of the most frustrating banks. Their portal is out of date. If you have any automatic payments set up, they do not get taken out on time, you will spend hours on the phone trying to …
Love the modern feel all the cool tech and a staff of ppl I’ve know for years Vivian, Michelle, Elizabeth, all the staff are great
Shout out to Kevin Johnson. He never fails to have a smile on his face as well as being very helpful. You’re lucky to have him at the front desk.
UKFCU is a great place to bank. Justin S. at the Tates Creek location is super nice and helpful with all banking needs.
I have been a member here since 2003 when I enrolled in the university. Every time I have used the credit union I have received prompt respectful service, last week was equally helpful. UKFCU is a credit to the community.
Justin S. at the Tates Creek UK Federal Credit Union made opening my accounts a breeze. Visiting this location is always a pleasant experience. Definitely recommend!
Every time I go to do pretty much anything, I’m treated like a criminal. They act like I am there to scam them when I go to DEPOSIT MONEY. The management won’t even talk to you when you have a problem. Force an employee who can’t really do …
Mediocre is the perfect word to describe UK Federal Credit Union. The customer service is virtually non-existent, their mobile app looks as if it was built circa 2005 and their online payment portal works about 60% of the time. Every simple …
Decent bank, but have had numerous issues with them in the past including them deactivating my debit card for no reason then me having to speak to 5 different people who were no help and kept transferring me to different departments because …
Vivian Salley is Amazing. I am electronically challenged and Vivian patiently walked me through every single step for my ukfcu
Account on both my iPad and my phone! I am eternally grateful to Vivian!!!👏🏻👏🏻👏🏻 …
Molly walked my grandson thru his account and discovered a 2nd active credit card that had been lost and used yesterday for a $13.xx charge that my grandson was inquiring about. Molly demonstrated EXCELLENT customer service skill sets and it was a pleasure to work with her. All account issues were resolved with utmost professionalism.
Kobe made my experience at UKFCU so pleasant. He is very kind, knowledgeable, patient and just a very pleasant and helpful person to deal with. He’s definitely an assess to his company!
Corinne Bay was fantastic. She personally called me to remind me that my bill was due which is unheard of these days. So appreciate her caring and next level professionalism.
Loan refinance was slow. Once refi went through I called a day ahead to make sure the branch had enough cash on hand. They said yes. Get up there the next day and low and behold they told me they couldn’t give me my money and it would be over a week. Not only that they messed up my birthdate. What a waste.
I wish I hadn’t ever opened up a checking or savings account nobody can answer me back on how to get my debit card when I call people are rude and act like your a burden and when you apply online for a loan they don’t do anything to get …
I will never use this company for a loan again. It is impossible to navigate their online system esp to make a payment. Literally I have never been able to make an online payment. It’s 2023- this should not be difficult. I luckily got …
I have been working with Jacob for the last month and he has went above and beyond to help me fix the issues on my account. Highly recommend working with this bank because of employees like Jacob who follow through and stay with it until the job is complete. Great job Jacob! Thank you
If you’re late on a payment they block you from being able to make online payments. You have to pay over the phone where the only way is with a debit card and they charge a $25 fee to do so. I’ve never had to jump through hoops to make a …