Eyecare Professionals in Westerly, RI and Mystic, CT For more than 40 years, the Thames Eye Group has delivered high-quality medical and surgical … See more
Here’s some suggestions, maybe post your hours on your website for one, two similar problem as someone else in the reviews get your appts down like it’s ridiculous I missed an appointment because there was no follow up, no message or …
Terrible Service. The eye exam isn’t done by the doctor and the person who does it doesn’t have a clue what she’s doing. The secretaries up front aren’t helpful in the least and the phone system is a joke. Don’t go here if you care about your eyesight.
stay away from this place!!! can you imagine paying a $35 co pay & they have the nerve to charge you another $50 for your prescription WOW!!! ive been to 10 different eye doctors & NO ONE charges for scripts SHAME ON YOU PEOPLE!!!
I made an appointment 3 months ago . I called a few days before the appointment to confirm the time.When I arrived I was told I had missed my appointment time and had to reschedule. They screwed up and I lost a days pay because they didn’t …
If you want your glasses in a timely manner, DO NOT purchase them from here. I called and left messages three days in a row after the two week mark. Never received a call back. Finally came in and found out lenses had been sitting there the …
I found Chris the receptionist was very helpful and very polite. Dr Gills was the Doctor I saw and I was very impressed with her professionalism and her expertise ! She was thorough with exam and explained results to each test she …
I have been using Thames Eye Group for quite a few years and my past experiences have been OK… not particularly good or bad so I guess average. The actual doctors seem quite good but the office staff and the optical shop I often found to …
I had both by exam and glasses handled by the drs. And the eye center . Very professional and helpful. I had a issues with a trim piece of my glasses falling off and rendered my glasses unwearable, however the staff handled the warranty and …
Horrible office staff. Had to make multiple calls to order contacts and gave my info each time to never get a return call. Was finally told the girl that orders them isnt there and there was nothing they could do. Informed them due to the …
I don’t know what these bad reviews are talking about, but these people know there stuff. Usually if you get bad service, you are giving bad attitude. I have ALWAYS got my contacts and my daughter also without ANY ISSUES since I could …
I feel like the doctors are getting the short end of the stick in this office. The front reception desk is horrible. When asking if I could be billed for my $15 co-pay, I was told “no”. I asked what could be done as I didn’t have my …
My spouse had an eye infection, and she was given an appointment within 90 minutes of our call, diagnosed, and given a prescription for treatment. Outstanding service. Also, their staff is friendly and attentive.
Rudest receptionist ever!!! I will never go back!
I am very pleased with Thames Eye Group, the staff and the optician are awesome!!
Will never go there again. Worst service ever.
Here’s some suggestions, maybe post your hours on your website for one, two similar problem as someone else in the reviews get your appts down like it’s ridiculous I missed an appointment because there was no follow up, no message or …
Terrible Service. The eye exam isn’t done by the doctor and the person who does it doesn’t have a clue what she’s doing. The secretaries up front aren’t helpful in the least and the phone system is a joke. Don’t go here if you care about your eyesight.
I have had only positive experiences here. The Doctor and staff are very helpful and informative regarding testing and treatment of my glaucoma.
stay away from this place!!! can you imagine paying a $35 co pay & they have the nerve to charge you another $50 for your prescription WOW!!! ive been to 10 different eye doctors & NO ONE charges for scripts SHAME ON YOU PEOPLE!!!
I made an appointment 3 months ago . I called a few days before the appointment to confirm the time.When I arrived I was told I had missed my appointment time and had to reschedule. They screwed up and I lost a days pay because they didn’t …
If you want your glasses in a timely manner, DO NOT purchase them from here. I called and left messages three days in a row after the two week mark. Never received a call back. Finally came in and found out lenses had been sitting there the …
Great experience with optician who got my glasses in as quickly as possible and saved me money.
I found Chris the receptionist was very helpful and very polite. Dr Gills was the Doctor I saw and I was very impressed with her professionalism and her expertise ! She was thorough with exam and explained results to each test she …
I have been using Thames Eye Group for quite a few years and my past experiences have been OK… not particularly good or bad so I guess average. The actual doctors seem quite good but the office staff and the optical shop I often found to …
I had both by exam and glasses handled by the drs. And the eye center . Very professional and helpful. I had a issues with a trim piece of my glasses falling off and rendered my glasses unwearable, however the staff handled the warranty and …
Horrible office staff. Had to make multiple calls to order contacts and gave my info each time to never get a return call. Was finally told the girl that orders them isnt there and there was nothing they could do. Informed them due to the …
I don’t know what these bad reviews are talking about, but these people know there stuff. Usually if you get bad service, you are giving bad attitude. I have ALWAYS got my contacts and my daughter also without ANY ISSUES since I could …
I feel like the doctors are getting the short end of the stick in this office. The front reception desk is horrible. When asking if I could be billed for my $15 co-pay, I was told “no”. I asked what could be done as I didn’t have my …
My spouse had an eye infection, and she was given an appointment within 90 minutes of our call, diagnosed, and given a prescription for treatment. Outstanding service. Also, their staff is friendly and attentive.