Midland Mortgage is a division of a federally chartered savings association headquartered in Oklahoma City, which offers friendly service to customers … See more
Thieves, liars, backstabbers, looking to put you on the street the first chance they get and steal everything you worked so hard for then lie to everyone about how they got it.
they do nothing but give you the run around. They can never answer a question or help in any way. They have the worst customer service & a bad reputation of giving people the run around.
Only pretend to want to help. Make you jump through hoops for service and then take forever to get back to you. About to refinance my loan just to get away from them.
Midland Mortgage accommodated my mortgage 6 months ago I have water damage at my house and the insurance people sent me the check in my name and Midland name now the contractor is trying to get paid but Midland keep on sending him a little bit of money at a time instead of paying him the whole thing so he stopped working on my house
WORST CUSTOMER SERVICE EVER!!! No answers to questions, most of the CSR’s barely speak English, talk down to you when you do finally get someone on the phone…so much more but isn’t this enough?
The have horrible customer service they do note know how to talk to customers. An individual named Jermaine is horrible he yelled at me on the phone. Worst company to have your mortgage though!
Never a problem always on top of things and helpful!
Not sure what the deal is with some of these comments
I’ve been with them for 15 years never a problem.
I have been making my payments on time and my total loan does not go down at all been 3 years and i still owe the same, also im trying to make a payment online and the site has been down for 3 days!
The worst mortgage company. Customer service is terrible, they have forgotten to pay my taxes, their systems are antiquated. I want to refinance just to get a new bank.
very good company, how many mortgage companies work with the client to make up for payments! not to mention give you a loan modification on top of existing loan modification>>>>
Awful servicing. I drove from Dallas spent the night in Bricktown then woke up to a very disappointing day at Midland Mortgage. They made promises….miscalculated our escrow….
I just had the best amazing loan officer help me with trying to help with loan forgiveness on helping me and my husband get help to replace home damage so to say this I am greatly appreciative of this young lady! Mayiomi god bless you!
They are the worst mortgage company ever. They will charge you flood insurance and not tell you and then say they had to refund it it is the worst company ever do not ever get a mortgage from this place
They are the worst. They are extremely challenging to deal with. You have to mail in fees. You can’t pay them online or over the phone. It makes no sense.
This is the mortgage company that your mortgage company sales your loan to when they’re mad at you, lol (slow pay, no pay, etc…) — you lose all the bells and whistles in the trade… Definitely a no frills company! But, eh… You got less than 30 years to deal with them… It could be worst, lol!
Working with Midland has been nothing less of a headache. Every time that I call in for information regarding my claim I am given false information. Midland is an Embarrassment – Horrible Customer Service – Horrible experience!
Has been great to me over the years, when I got behind on payments, they work with me until I got current,anyone else probably would have taken my home. They always treated me with respect! Thank you midland mortgage.
OOOOO stars. spoke to 3 or 4 customer service reps and they all lied and did not help me. I asked them to fax me information and they lied multiple times. I would get better service at a Burger drive thru….
My mortgage was recently sold to them. No help,at all. Can’t refinance and this company is not able to offer any other options. You talk to different people and hear the same thing. Very disappointing
I love Midland Mortgage Company. I’ve been in my home 15 years and thanks to them they helped me from loan modification to forbearance! I am now caught up. Can’t say other banks would do the same!!
The poorest experience possible. Recently Midland had changed their website so that customers must agree to let them share information or the customer will be unable to do ANYTHING on their site. This includes paying on an account, …
i don’t have the energy to write out the entire story after how terrible of a company this has been… but this is an absolutely terrible company with no moral responsibility and the BBB should shut them down honestly
This is a terrible company. When my mom passed and I contacted them to pay off the home the rep tried to convince me to fill out a quit claim deed to essentially steal her home by signing it over.
I rate this 0 stars! They don’t even deserve 1 star. The customer service is horrible. After being involved on the receiving end of failed communications from their hired attorney representative, AFTER I paid the arrears, and the nasty …
This company is not very respectful and no way does business for the customer. They dont care about the customer or what they are dealing with and going through. I would never do business with this company ever again. If I got another …
Use Midland as a Last Resort only. Wanted to refinance an existing Midland mortgage. Have 780 Credit score, yet slow responses, clueless reps. Went with Quicken loans – all online and fast.
This company is a joke. You enroll in ach and they NEVER pull it out on the day you set up. Then when you call in to make a payment they refuse to help you because you are enrolled in ach. I am so irritated that they aquired our loan. WORST customer service I’ve ever seen as well.
What can you say about a mortgage company? They loan you money to buy your house, and they charge you a certain amount of interest. That interest is based upon how much money you borrow, Plus other factors such as your credit rating, your …
I’ve always had very knowledgeable and pleasant experiences with customer services reps. Much better company than my previous one. I absolutely can’t complain.
Midland Mortgage has helped me tremendously when I needed it. I’m so thankful that I have my mortgage loan with them. They are amazing. I have never had one issue with them. Thank you Midland, for everything.
Definitely the worst client service I have ever experienced. If you are buying your first home do yourself a favor and work with someone else. Even if you have done this before, be prepared to be spoken to as if you are stupid. Not to …
I wouldnt even give this company 1 star. The worst mortgage company ever! They act like your insurance money is theirs! They dont follow protocol and try to justify it. We will be refinancing as soon as our house is finished.
I have been with Midland for 8 years. I have no complaints. They helped me out a few years ago, when I got a little behind with my mortgage when the economy was real bad, and they have done right by me through my mortgage loan to date. No complaints here.
Absolute NIGHTMARE. I’ll never forgive my original lender who sold my mortgage to these losers. Avoid at all costs if you can! I will be refinancing with another company as soon as I am able. Is it possible to give ZERO stars?? How about negative stars……?
Our complaint with this company is that they allowed our homeowners insurance premium to go unpaid for more than a month after it was due. We had to place multiple phone calls to Midland Mortgage, along with our insurance rep, because each …
Honestly these people are so awesome. Yeah some don’t know what they’re talking about but the one that do are the best. You may have to call a few times but they do get things done !
People rating 5 stars are frauds. Company only allows additional payments to principal in initial payment or via check. I don’t know why our loan was sold to this janky company but I’m mad. I won’t refinance because we have a 3.1 percent …
I don’t know why everyone is having such problems! I have been with midland for 12 years and they have been nothing but great. They have always been responsive to my needs and issues. Even when I was 4 months behind on my mortgage they …
I work on the REO and Field Services side of things and in ten years I have never ever dealt with such a garbage set of humans. These people are thieves.
Midland has been a God send. After being laid off from work, they were most helpful and patient with payments. They worked with me and now my home is almost paid off. I have been in my home for 20+ years. Nothing but good things to say about this company.
I divided my mortgage up by four and that is how much I pay each week plus a little more. Every week they send me letters stating that I have not paid the correct amount on the mortgage and additional funds is due. I called them and their …
I would give this zero stars if possible. Betty Drivali??? lost an insurance check that had been signed for by L Dixon! Now they don’t know where a 3,000 dollar check is???? They’ve had it for 2 weeks but I now have to wait for a couple …
I hate this company. Flat out. They are horrible! My mortgage got sold to them, it’s been awful! They owe me money in escrow overpayment and have yet to send it. I ask them to just apply it to one of my mortgag payments and they won’t. Nor will they give me the money they owe me! They deserve no stars.
Horrible company to work with! Had a insurance claim for a new roof and they wanted document after document and still wasn’t enough! Took 2 months to get roof started! Finally i told them i will just foreclose on the house and they can deal with it! Then all of a sudden it was approved lol
This company helped me to not only lower my monthly payments, but also helped me by putting me on an incentive program which pays money toward my principal for every payment made on time. Also, if I want to pay extra (even as little as $10 …
This company should be investigated for their deplorable buisness practices. My loan was purchased by Midland Mortgage from CitiMortgage and I wished it wasn’t. When it was first purchased I received a letter threatning me regarding my …
This is the WORST company ever!!! I have requested a copy of my mortgage statement 7 times in 4 weeks. They are not able to fix the problem so I can get them via email or by mail… really.. I am so frustrated with this company!!!!
I agree with several other raters this scam-shop deserves a zero. The bought my mortgage and communicating with them has always been difficult at best. I think they purposely find ways to make it hard to communicate and pay as a way to “rack-up” fees.
My loan was sold to them a number of years back. My mortgage was sold to them from Citibank. They are unwilling to refinance outside of the state of OK. Very shady business, if you can call it that. Not impressed by any stretch of the …
I have fired better customer service reps than this company has.
My rental property was destroyed in the worse hail storm Texas has on record.
My tenants have been in a since April, while Midland Mortgage has played games …
After being with Chase and then the awful Mr Cooper, Midland Mortgage was wonderful to work with. Family owned and so nice. We have been very happy so far.
Got a letter in the mail stating a refund. I called them to make sure it wasn’t a scam and I gave them my loan number and some other information. It turns out they can’t find my account and apparently my house number or my house in general …
As a Real Estate Professional, I need a lender that works as hard as I do. This Mortgage company is not one of them. They would not answer my clients questions, and blew them off like they were nothing. My clients have impeccable credit and …
Website advertises..own their own website! Escrow funds in account after closing and paying off the loan (we sold our home) are mailed within 5 business days! Well the check was cut on the 10th…The loan was paid off on the 2nd, and …
They tried foreclosing during the pandemic against Federal protection guidance on evictions and foreclosures. They did not mention anything to my family about the protection against foreclosure instead we received harassing phone calls and …
So glad we paid our house off. Midland Mortgage is the worst. Never helped us out on anything. No statements or updates. No Thank you for your business. Nothing. Always a run around contacting them. Rude customer service every time.
Put 10,000 down on my mortgage, the reported it that I was 9500$ behind and reported it to the credit bureau!!! Never fixed it and the credit score dropped 40 points!!! No one has a clue of what’s going on, you never talk to the same person!!!! The place is a joke!!! If they buy your mortgage refi ASAP !!!
When the housing market crashed, this company took over my mortgage at almost double the interest rate. I’m being charged almost 6.5%. And my escrow payments have steadily increased to over twice what they were. Haven’t been able to …
If I could give zero stars, I would. Fell behind a payment and tried to talk to them about options. Even though they sent a form claiming they could help wirk with us, they were unwilling to help because our loan is backed by the VA. In …
astronomical interest rates and worst of all, REFUSED to take off my “mortgage insurance” even after the loan was paid down for many many years. I emailed Midland years ago when I owed about $25,000 and the house was worth $90,000. They …
This is a horrible company to work with. If I could rate zero stars, I would. I am an insurance agent trying to get my insured his check for storm repairs. The mortgage company is requesting document after document after document. They …
I have had my mortgage loan with midland for over 10 years now. I had a time in my life where I had gotten behind on payment and they worked with me. I was able to get back on track and I have not had any problems since. I hate to see such …
DO NOT USE THEM! Worst Company ever.
they reported me to the BUREUA when I was NEVER late
Even after giving all the proof they will not help awsful awful comapny
Midland helped us keep our home. Our loan was sold to them in 2010 and we came across hard times in 2015. They offered assistance programs and we filled out the application and we were approved pretty quickly. We had good experiences with …
Worst mortgage company I’ve ever experienced. They acquired my mortgage about 6 months ago. When I asked to enroll in a bi-monthly payment plan to pay off my mortgage early, they said the company does not support this, I could only pay once …
3 months waiting on Midland to release funds that the insurance company sent for repairs. If you enjoy extra damage to your home, re submitting forms, hours of telephone calls with a different person every time (and no way to contact that …
THERE IS A REASON THEY ONLY HAVE TWO STARS. This IS the worst Mortgage company ever!!!! They did a “title search” and found people with the same name (no middle initial check) and said there were problems with our title and we had to …
If I could give 0 stars I would. Paid off my mortgage and it has been 3 weeks and have not gotten my escrow check. They have there money and now they are holding my money hostage. I have been told by multiple employees it was sent 2 …
Literally received an email saying they sent me a check last year for $760 this year in april. Never got notifications by phone, mail just a very sneaky email saying if i dont call or cash it soon it would be “lost income going to the …
Worst Mortgage company ever….They acquired our loan late last year and we had already intended on refinancing. We are now going on 3 months that they have sidetracked our refinancing, everything from not reporting to the credit bureau to …
After 20 years wells fargo sold my loan to these people. Tried paying all I owe and they say the amount doesn’t include late charges. Well how do I pay them when your website says its blocked. Whats going on with these people everything isn’t right.
Terrible company and liars they took me off my forbearance early and I will be reporting them to my attorney general office, and USA.gov they kept calling me while in my forbearance plan leaving voicemails and all. I’m getting away from this mortgage company they have no ethics or morals and easily breaks the law.
Chase sold my loan to this company in Sept…I got a lower interest rate and a lower monthly payment. I have nothing bad to say about them; They help me along the way; however I checked in every week under the covid protection act and it …
They are the worst mortgage company their staff is unprofessional and disrespectful and not knowledgeable at all stay away from this company or you will regret it
Midland just purchase our mortgage from LD and their customer service been amazing the transition has been smooth and they have sent mail on time and explain the options I have due to pandemic. My neighbors got bought too and they have had good experience as well. The hold times are really low too.
The customer service for this company is horrible. I asked for my payment history to be sent to me and the Rep lied to me. I asked to speak with a Manager several times each time she continued to come back to the phone with a different …
HORRIBLE mortgage company!! They have had my Insurance check from State Farm since January 2021!! And REFUSE to sign it! I turn in documentation that is asked of me and then they KEEP adding and CHANGING what is needed from me!!! Midland …
READ~>You’re Screwed If You Don’t Follow My Directions. MIDLAND IS A “DEBT COLLECTION” Step 1. Take A Deep Breath 😮💨. 2. Keep Paying On The Debt. 3. Find A Non-forprofit Catholic Church “Free Assistance” 4. After your consultation determine if it’s better to sell or stay. 5. Save Funds & Find A Real Mortgage Company. …
Never missed a payment as it should be, but Midland believes it is ok to miss the insurance that I pre pay for through escrow and almost get my insurance cancelled. I had to pay the money out of my pocket. Now they are taking their time …
If you have a choice, I recommend using another bank for your mortgage. I’ve been working for months on a loan modification and Midland has really shown their quality. It’s not a good one. They have repeatedly made mistakes that have caused …
I would give this company a negative rating if I could. Long story short, I have waited 4 MONTHS for this company to give me MY escrow money. I gave them ample proof ( an actual email/photo proof from my ex-wife herself/proper ID) that my …
My original mortgage was bought by this company. Worst day ever!!!!! On time payments reported as late to credit bureaus. Ran my credit without my permission. When I complained they added two late payments to my credit report. Constantly on …
My husband and I took the Covid Extension on our mortgage. We still made reduced payments. Was told it wouldn’t be reported on our credit report. When I looked at it, it showed “payments in forbearance. Can’t wait to change to another …
Chase put me on a forbearance until August 31st. Beginning of July I get a letter from this predatory company saying they are now my lender. Chase transferred one amount and their letter states my balance is higher. Now they want 5k on …
OMG, after 12 years with Chase, they sold my loan to Midland and I must tell you it’s been a nightmare! I’ve been having to call multiple times for the past month to get things resolved since the transfer transpired. The first …
Worst mortgage company! Flagged my account during covid even though I never missed or was late on a payment. They claimed the state of Michigan was in a state of emergency and they had to flag it. This really affected my credit negatively …
The worst mortgage company I have dealt with in 13 years! I have been trying to take my mortgage OUT of COVID forbearance with modified payments for 3 months. Got a letter stating my application was complete dated 4/26. But now getting …
Absolutely terrible company.
Every aspect of dealing with them feels two decades behind. Their website is barely functional. Their customer service just repeats canned answers. And since …
My mortgage was sold to Midland. That’s when the problems started. The customer service to start with is a joke. But to make a long review short. Midland hired a company called First Rate Field Services to secure my property. My home was …
Very poor customer service and false information being given. One of their agents informed me I qualify for Covid 19 delayed payment program. 2 months later I called inquiring about a different issue and was informed at that time that I did …
They are the worst of the worst . I went from a $1,300 mortgage payment when I was with Chase for 9 years to a mortgage payment of $2,300 with Midland Mortgage how did this happen?. They have no explanation all they say is to contact the …
They are horrible… Chase sold my home to Midland and since then my nightmare began… I went from a $1,300 payment being with Chase for 10 years to $2,300 with Midland . What in the hell happened? They give me no explanation. All they …
This is the worst Mortgage company ever. I sent all the correct documents for a modification it has been 3 months and still no approval. They cancelled my application twice by mistake and apologized. I have called every week for 3 months …
This is seriously the worst company I have EVER had to experience!!!! I can’t stress that enough! I even feel sorry for their employees. It’s apparent that it is upper management that are completely incompetent. If it was possible to give …
This company is awful!!! They tell you one thing one day and totally something different the next..
They are terrible to deal with and I would definitely not recommend them to anyone..
I never had a problem with Midland they help me and My family tremendously. Unemployment plan, COVID plans, etc I live in Nashville TN. Loan modification very friendly service when I call the only problem is they don’t refinance outside of …
I have had a loan with this company for over 12 years and they have been the greatest, especially during COVID. The service I have received has been nothing but the best!!!
Midland helped me 100% of the way during my Unemployment and missed payments.They also Refinanced my Mortgage from 5.0 to 2.8 on a 30 year fixed.Every single Rep was kind, helpful,professional ,understanding and OUTSTANDING ! Every single …
WORST MORTGAGE COMPANY EVER!!! Nobody is on the same page. Every agent I speak with tells me something different. My mortgage is now late because of their miscommunication. I take notes every time I speak to someone and everything I’m told is different. I would never ever do business with them again. 0/10.
I’ve set up payments 3 separate times now to come out on certain days. Go about my business expecting it to be out weekend passes and come to find out the payment isn’t even posted. They must make a ton off fraudulent late payments. Horrible business.
I would never go through this company again. I went through a divorce and in the divorce there were many things that needed to happen from Midland and not once did they follow through on our requests. The Ex was deemed full responsibility …
Midland mortgage is the worst mortgage company I’ve ever dealt with. Please run the other way, they deserve zero stars. We’ve been on the phone with these people three weeks straight trying to figure out why they suddenly raised our 13 …
Horrible customer service. Midland told me they wired my homeowners insurance when the insurance company does not accept wire payments. I called and was disconnected twice because the agents did not know what to do next. I have spent hours …
I’m so sorry to hear that many people have had negative experiences. I have spoken with different representatives at Midland over the last two years on the phone, and every single one of them has been extremely friendly and professional …
My mortgage was sold to Midland. Worst mortgage provider ever! If I could give them ZERO stars, I would.
Midland reported falsely to the credit agencies that I was 90 days late on my …
this mortgage company has to be the worst in the world. reported me as 120days past due to the credit bureau even though I was on covid-19 relief program. So I sold one of my other property’s and paid this mortgage in full because they are …
Midland Mortgage is a joke. I’ve been waiting since November 2021 for a loan modification. Keep in mind they’ve been telling me the same thing for 6 months “your application has been approved and its in review”. How long does it take for a …
The absolute worst company. No one takes proper notes to put in the system, their mortgage assistance program is corrupt. Please sell my mortgage to a different bank.
horrible customer service, i had a terrible experience with a lady named roberta. she was incredible rude and treated me like a child. was rude to my friend who was with me. basically screamed at me for just asking simple questions. just fyi before you use her, think twice. never coming here again.
They ARE good in that they will work with you and do have many options if you fall behind. The issue I have is the change in policy that if you have a late payment, you can’t pay on line. If you do log in, every single solitary time it …
Terrible company. Midland reported me to the credit bureaus as being delinquent and derogatory although I’ve never ever missed a monthly payment. When I call, all of the representatives seem dazed and confused and they never give me …
Their staff is so kind and so helpful. They have informed me about all of the programs that can help me save my home from foreclosure. They never make me feel bad about myself and they’re so encouraging. I’m now on a reasonable payment plan …
Deliberately mislead and lied to my sister while processing my mother’s home for her inheritor status.
Demanded my sister process as a traditional review instead. …
If I could rate one star, I would. They are extremely irresponsible, do not save documentation in their system, and are rude and nonchalant. In order for you to get an answer, you have to get angry and demand answers otherwise they just dont care. I can’t wait until I’m able to find a different mortgage company.
I have received nothing but kind and helpful service. They have done everything to assist me with my mortgage. I love this company. I am shocked to see any negative reviews.
I totally agree with Sarah, this company saved me from losing my house during the Coronavirus pandemic, I’m grateful to all the employees that I spoke with because they never gave me a problem and shared so many programs to help me save as …
this mortgage company has to be the worst in the world. They reported me as 120days past due to the credit bureau even though I was on a loan adjustment period and making my payments. I wish I could find another company that would loan to me and get away from this company.
Absolutely horrible. They do nothing to help your situation and leave zero notes on your account. I’ve had FIVE separate people call me and I’ve had to explain every single time about my application process. …
I will receive a phone call from an automated system which immediately puts me on hold for an agent. This time, the call was ended by Midland Mortgage before I spoke with anyone. THEY called me, and still failed to get me in contact with an …
Midland mortgage has been nothing but great to us! We were able to go on a covid plan , come off a covid plan and get into an affordable payment. They have worked with us every step of the way. Now, I needed some documents and right away they were sent. Customer service has been great! Thank you Midland for having our back
Cool
Good bank for mortgage loan
Staffers are not professional
Love this place
They are worst lander in the Industry
Angles.
Biggest bunch of crooks you’ll ever meet.
absolutely horrible
These people make life as hard as possible.
They seem to be a more family style bank
The worst company ever
If I could rate this company a 0 I would.
Good luck if you have to deal with them
The service on the phone is terrible. On hold forever and then no answers to my questions. Please improve your customer service
Wonderful people with which to work.
Helpful and kind.
Not true to their word, very dishonest!
Helped me through a really rough time! Always finding a way to make it work out,
Hope you never have to deal w their claims dept!!! uuug!
Best company they helped me so much
Just Horrible!!
Worst mortgage company ever had to deal with
This company makes me sad but the dreams I have where it burns to the ground makes me happy.
They want me to mail in my automatic payment form. I reckon we’re back in 1992.
Thieves, liars, backstabbers, looking to put you on the street the first chance they get and steal everything you worked so hard for then lie to everyone about how they got it.
Customer service training must include one sentence: “We didn’t receive that fax.”
Thanks for the unnecessary medical expense. You owe me $620 for your hit job on 6/20/19.
they kept me in my house when u had issues.. they worked wonders for me.. mixed reviews i guess
This is a company that has great customer service and are extremely knowledgable in their feild. A company that cares for sure.
This company should be banned from doing service. They could mess up a wet dream.
They jumped through hoops to keep me in my house when I lost my job. Even after filing bankruptcy they refinanced my loan to lower my payment.
they do nothing but give you the run around. They can never answer a question or help in any way. They have the worst customer service & a bad reputation of giving people the run around.
Only pretend to want to help. Make you jump through hoops for service and then take forever to get back to you. About to refinance my loan just to get away from them.
This company has to be the most inept of them all. Hard to speak to a human being and when you do they are ill equipped. Illiterate comes to mind.
They have been good with us,they saved my house and my payment dropped alot more affordable,for that I am very greatful
Such a terrible mortgage company. I wish they never acquired my loan. Terrible customer service as well.
Currently refusing to send us an escrow check! They will steal your money and then lie to you about when they plan on sending it back to you.
Midland Mortgage accommodated my mortgage 6 months ago I have water damage at my house and the insurance people sent me the check in my name and Midland name now the contractor is trying to get paid but Midland keep on sending him a little bit of money at a time instead of paying him the whole thing so he stopped working on my house
WORST CUSTOMER SERVICE EVER!!! No answers to questions, most of the CSR’s barely speak English, talk down to you when you do finally get someone on the phone…so much more but isn’t this enough?
The have horrible customer service they do note know how to talk to customers. An individual named Jermaine is horrible he yelled at me on the phone. Worst company to have your mortgage though!
One the most difficult mortgage company I have ever had the experience with. Don’t go there.
Never a problem always on top of things and helpful!
Not sure what the deal is with some of these comments
I’ve been with them for 15 years never a problem.
company exists in the 1800’s as they have zero online payment options.
They dont even give you a routing numbers and whatnot so i have to send a physical fk’n check. barbaric.
I have been making my payments on time and my total loan does not go down at all been 3 years and i still owe the same, also im trying to make a payment online and the site has been down for 3 days!
The worst mortgage company. Customer service is terrible, they have forgotten to pay my taxes, their systems are antiquated. I want to refinance just to get a new bank.
These guys bought my loan from a reputable company. They suck. Customer service sucks. I really despise them, and I didn’t even pick them.
very good company, how many mortgage companies work with the client to make up for payments! not to mention give you a loan modification on top of existing loan modification>>>>
The worst company ever. No words to describe how terrible this company is. I can’t wait to pay off and never have anything to do with them.
Awful servicing. I drove from Dallas spent the night in Bricktown then woke up to a very disappointing day at Midland Mortgage. They made promises….miscalculated our escrow….
I just had the best amazing loan officer help me with trying to help with loan forgiveness on helping me and my husband get help to replace home damage so to say this I am greatly appreciative of this young lady! Mayiomi god bless you!
They are the worst mortgage company ever. They will charge you flood insurance and not tell you and then say they had to refund it it is the worst company ever do not ever get a mortgage from this place
They are the worst. They are extremely challenging to deal with. You have to mail in fees. You can’t pay them online or over the phone. It makes no sense.
This is the mortgage company that your mortgage company sales your loan to when they’re mad at you, lol (slow pay, no pay, etc…) — you lose all the bells and whistles in the trade… Definitely a no frills company! But, eh… You got less than 30 years to deal with them… It could be worst, lol!
Working with Midland has been nothing less of a headache. Every time that I call in for information regarding my claim I am given false information. Midland is an Embarrassment – Horrible Customer Service – Horrible experience!
My loan was sold to them and now it is UNABLE to be refinanced, I think this a scam company!! Do not get a loan through this company please! …
Stay as far away from this company as possible. Poor communication with an old process that makes it impossible to resolve issues. Highly inefficient.
Has been great to me over the years, when I got behind on payments, they work with me until I got current,anyone else probably would have taken my home. They always treated me with respect! Thank you midland mortgage.
OOOOO stars. spoke to 3 or 4 customer service reps and they all lied and did not help me. I asked them to fax me information and they lied multiple times. I would get better service at a Burger drive thru….
My mortgage was recently sold to them. No help,at all. Can’t refinance and this company is not able to offer any other options. You talk to different people and hear the same thing. Very disappointing
Run as fast as you can away from this company.
I love Midland Mortgage Company. I’ve been in my home 15 years and thanks to them they helped me from loan modification to forbearance! I am now caught up. Can’t say other banks would do the same!!
The poorest experience possible. Recently Midland had changed their website so that customers must agree to let them share information or the customer will be unable to do ANYTHING on their site. This includes paying on an account, …
They do not take debit card so you have to pay through your checking account. Very inconvenient.
i don’t have the energy to write out the entire story after how terrible of a company this has been… but this is an absolutely terrible company with no moral responsibility and the BBB should shut them down honestly
This is a terrible company. When my mom passed and I contacted them to pay off the home the rep tried to convince me to fill out a quit claim deed to essentially steal her home by signing it over.
I rate this 0 stars! They don’t even deserve 1 star. The customer service is horrible. After being involved on the receiving end of failed communications from their hired attorney representative, AFTER I paid the arrears, and the nasty …
This company is not very respectful and no way does business for the customer. They dont care about the customer or what they are dealing with and going through. I would never do business with this company ever again. If I got another …
Use Midland as a Last Resort only. Wanted to refinance an existing Midland mortgage. Have 780 Credit score, yet slow responses, clueless reps. Went with Quicken loans – all online and fast.
The worst customer service. All representatives read off scrips and are not helpful whatsoever. Can’t wait to transfer my home loan.
This company is a joke. You enroll in ach and they NEVER pull it out on the day you set up. Then when you call in to make a payment they refuse to help you because you are enrolled in ach. I am so irritated that they aquired our loan. WORST customer service I’ve ever seen as well.
What can you say about a mortgage company? They loan you money to buy your house, and they charge you a certain amount of interest. That interest is based upon how much money you borrow, Plus other factors such as your credit rating, your …
I’ve always had very knowledgeable and pleasant experiences with customer services reps. Much better company than my previous one. I absolutely can’t complain.
Midland Mortgage has helped me tremendously when I needed it. I’m so thankful that I have my mortgage loan with them. They are amazing. I have never had one issue with them. Thank you Midland, for everything.
Definitely the worst client service I have ever experienced. If you are buying your first home do yourself a favor and work with someone else. Even if you have done this before, be prepared to be spoken to as if you are stupid. Not to …
I wouldnt even give this company 1 star. The worst mortgage company ever! They act like your insurance money is theirs! They dont follow protocol and try to justify it. We will be refinancing as soon as our house is finished.
I have been with Midland for 8 years. I have no complaints. They helped me out a few years ago, when I got a little behind with my mortgage when the economy was real bad, and they have done right by me through my mortgage loan to date. No complaints here.
Absolute NIGHTMARE. I’ll never forgive my original lender who sold my mortgage to these losers. Avoid at all costs if you can! I will be refinancing with another company as soon as I am able. Is it possible to give ZERO stars?? How about negative stars……?
Our complaint with this company is that they allowed our homeowners insurance premium to go unpaid for more than a month after it was due. We had to place multiple phone calls to Midland Mortgage, along with our insurance rep, because each …
Honestly these people are so awesome. Yeah some don’t know what they’re talking about but the one that do are the best. You may have to call a few times but they do get things done !
People rating 5 stars are frauds. Company only allows additional payments to principal in initial payment or via check. I don’t know why our loan was sold to this janky company but I’m mad. I won’t refinance because we have a 3.1 percent …
I don’t know why everyone is having such problems! I have been with midland for 12 years and they have been nothing but great. They have always been responsive to my needs and issues. Even when I was 4 months behind on my mortgage they …
I work on the REO and Field Services side of things and in ten years I have never ever dealt with such a garbage set of humans. These people are thieves.
Midland has been a God send. After being laid off from work, they were most helpful and patient with payments. They worked with me and now my home is almost paid off. I have been in my home for 20+ years. Nothing but good things to say about this company.
I divided my mortgage up by four and that is how much I pay each week plus a little more. Every week they send me letters stating that I have not paid the correct amount on the mortgage and additional funds is due. I called them and their …
I would give this zero stars if possible. Betty Drivali??? lost an insurance check that had been signed for by L Dixon! Now they don’t know where a 3,000 dollar check is???? They’ve had it for 2 weeks but I now have to wait for a couple …
I hate this company. Flat out. They are horrible! My mortgage got sold to them, it’s been awful! They owe me money in escrow overpayment and have yet to send it. I ask them to just apply it to one of my mortgag payments and they won’t. Nor will they give me the money they owe me! They deserve no stars.
Horrible company to work with! Had a insurance claim for a new roof and they wanted document after document and still wasn’t enough! Took 2 months to get roof started! Finally i told them i will just foreclose on the house and they can deal with it! Then all of a sudden it was approved lol
This company helped me to not only lower my monthly payments, but also helped me by putting me on an incentive program which pays money toward my principal for every payment made on time. Also, if I want to pay extra (even as little as $10 …
This company should be investigated for their deplorable buisness practices. My loan was purchased by Midland Mortgage from CitiMortgage and I wished it wasn’t. When it was first purchased I received a letter threatning me regarding my …
This is the WORST company ever!!! I have requested a copy of my mortgage statement 7 times in 4 weeks. They are not able to fix the problem so I can get them via email or by mail… really.. I am so frustrated with this company!!!!
I agree with several other raters this scam-shop deserves a zero. The bought my mortgage and communicating with them has always been difficult at best. I think they purposely find ways to make it hard to communicate and pay as a way to “rack-up” fees.
My loan was sold to them a number of years back. My mortgage was sold to them from Citibank. They are unwilling to refinance outside of the state of OK. Very shady business, if you can call it that. Not impressed by any stretch of the …
I have fired better customer service reps than this company has.
My rental property was destroyed in the worse hail storm Texas has on record.
My tenants have been in a since April, while Midland Mortgage has played games …
0 stars worse company to work with would give it 0 star
After being with Chase and then the awful Mr Cooper, Midland Mortgage was wonderful to work with. Family owned and so nice. We have been very happy so far.
Got a letter in the mail stating a refund. I called them to make sure it wasn’t a scam and I gave them my loan number and some other information. It turns out they can’t find my account and apparently my house number or my house in general …
As a Real Estate Professional, I need a lender that works as hard as I do. This Mortgage company is not one of them. They would not answer my clients questions, and blew them off like they were nothing. My clients have impeccable credit and …
Website advertises..own their own website! Escrow funds in account after closing and paying off the loan (we sold our home) are mailed within 5 business days! Well the check was cut on the 10th…The loan was paid off on the 2nd, and …
They tried foreclosing during the pandemic against Federal protection guidance on evictions and foreclosures. They did not mention anything to my family about the protection against foreclosure instead we received harassing phone calls and …
I love Midland Mortgage!! I hope my loan never gets sold!
So glad we paid our house off. Midland Mortgage is the worst. Never helped us out on anything. No statements or updates. No Thank you for your business. Nothing. Always a run around contacting them. Rude customer service every time.
Put 10,000 down on my mortgage, the reported it that I was 9500$ behind and reported it to the credit bureau!!! Never fixed it and the credit score dropped 40 points!!! No one has a clue of what’s going on, you never talk to the same person!!!! The place is a joke!!! If they buy your mortgage refi ASAP !!!
When the housing market crashed, this company took over my mortgage at almost double the interest rate. I’m being charged almost 6.5%. And my escrow payments have steadily increased to over twice what they were. Haven’t been able to …
If I could give zero stars, I would. Fell behind a payment and tried to talk to them about options. Even though they sent a form claiming they could help wirk with us, they were unwilling to help because our loan is backed by the VA. In …
astronomical interest rates and worst of all, REFUSED to take off my “mortgage insurance” even after the loan was paid down for many many years. I emailed Midland years ago when I owed about $25,000 and the house was worth $90,000. They …
This is a horrible company to work with. If I could rate zero stars, I would. I am an insurance agent trying to get my insured his check for storm repairs. The mortgage company is requesting document after document after document. They …
Both people I spoke to had ugly attitudes. I did not receive the help I asked for. I would not recommend.
I have had my mortgage loan with midland for over 10 years now. I had a time in my life where I had gotten behind on payment and they worked with me. I was able to get back on track and I have not had any problems since. I hate to see such …
DO NOT USE THEM! Worst Company ever.
they reported me to the BUREUA when I was NEVER late
Even after giving all the proof they will not help awsful awful comapny
Midland helped us keep our home. Our loan was sold to them in 2010 and we came across hard times in 2015. They offered assistance programs and we filled out the application and we were approved pretty quickly. We had good experiences with …
Worst mortgage company I’ve ever experienced. They acquired my mortgage about 6 months ago. When I asked to enroll in a bi-monthly payment plan to pay off my mortgage early, they said the company does not support this, I could only pay once …
3 months waiting on Midland to release funds that the insurance company sent for repairs. If you enjoy extra damage to your home, re submitting forms, hours of telephone calls with a different person every time (and no way to contact that …
THERE IS A REASON THEY ONLY HAVE TWO STARS. This IS the worst Mortgage company ever!!!! They did a “title search” and found people with the same name (no middle initial check) and said there were problems with our title and we had to …
If I could give 0 stars I would. Paid off my mortgage and it has been 3 weeks and have not gotten my escrow check. They have there money and now they are holding my money hostage. I have been told by multiple employees it was sent 2 …
Literally received an email saying they sent me a check last year for $760 this year in april. Never got notifications by phone, mail just a very sneaky email saying if i dont call or cash it soon it would be “lost income going to the …
Worst Mortgage company ever….They acquired our loan late last year and we had already intended on refinancing. We are now going on 3 months that they have sidetracked our refinancing, everything from not reporting to the credit bureau to …
After 20 years wells fargo sold my loan to these people. Tried paying all I owe and they say the amount doesn’t include late charges. Well how do I pay them when your website says its blocked. Whats going on with these people everything isn’t right.
Terrible company and liars they took me off my forbearance early and I will be reporting them to my attorney general office, and USA.gov they kept calling me while in my forbearance plan leaving voicemails and all. I’m getting away from this mortgage company they have no ethics or morals and easily breaks the law.
Worst insurance company I’ve ever dealt with. gives you the run around every single time 95% of the time the people you talk to are rude
They don’t deserve this one star or the time it is taking me to write this review. …
Chase sold my loan to this company in Sept…I got a lower interest rate and a lower monthly payment. I have nothing bad to say about them; They help me along the way; however I checked in every week under the covid protection act and it …
They are the worst mortgage company their staff is unprofessional and disrespectful and not knowledgeable at all stay away from this company or you will regret it
Midland just purchase our mortgage from LD and their customer service been amazing the transition has been smooth and they have sent mail on time and explain the options I have due to pandemic. My neighbors got bought too and they have had good experience as well. The hold times are really low too.
The customer service for this company is horrible. I asked for my payment history to be sent to me and the Rep lied to me. I asked to speak with a Manager several times each time she continued to come back to the phone with a different …
HORRIBLE mortgage company!! They have had my Insurance check from State Farm since January 2021!! And REFUSE to sign it! I turn in documentation that is asked of me and then they KEEP adding and CHANGING what is needed from me!!! Midland …
READ~>You’re Screwed If You Don’t Follow My Directions. MIDLAND IS A “DEBT COLLECTION” Step 1. Take A Deep Breath 😮💨. 2. Keep Paying On The Debt. 3. Find A Non-forprofit Catholic Church “Free Assistance” 4. After your consultation determine if it’s better to sell or stay. 5. Save Funds & Find A Real Mortgage Company. …
Never missed a payment as it should be, but Midland believes it is ok to miss the insurance that I pre pay for through escrow and almost get my insurance cancelled. I had to pay the money out of my pocket. Now they are taking their time …
If you have a choice, I recommend using another bank for your mortgage. I’ve been working for months on a loan modification and Midland has really shown their quality. It’s not a good one. They have repeatedly made mistakes that have caused …
I would give this company a negative rating if I could. Long story short, I have waited 4 MONTHS for this company to give me MY escrow money. I gave them ample proof ( an actual email/photo proof from my ex-wife herself/proper ID) that my …
My original mortgage was bought by this company. Worst day ever!!!!! On time payments reported as late to credit bureaus. Ran my credit without my permission. When I complained they added two late payments to my credit report. Constantly on …
My husband and I took the Covid Extension on our mortgage. We still made reduced payments. Was told it wouldn’t be reported on our credit report. When I looked at it, it showed “payments in forbearance. Can’t wait to change to another …
Chase put me on a forbearance until August 31st. Beginning of July I get a letter from this predatory company saying they are now my lender. Chase transferred one amount and their letter states my balance is higher. Now they want 5k on …
OMG, after 12 years with Chase, they sold my loan to Midland and I must tell you it’s been a nightmare! I’ve been having to call multiple times for the past month to get things resolved since the transfer transpired. The first …
Jessica and Becky were extremely helpful. They helped me through a hard issue. Thank you so much Midland!!
Worst mortgage company! Flagged my account during covid even though I never missed or was late on a payment. They claimed the state of Michigan was in a state of emergency and they had to flag it. This really affected my credit negatively …
The worst mortgage company I have dealt with in 13 years! I have been trying to take my mortgage OUT of COVID forbearance with modified payments for 3 months. Got a letter stating my application was complete dated 4/26. But now getting …
Absolutely terrible company.
Every aspect of dealing with them feels two decades behind. Their website is barely functional. Their customer service just repeats canned answers. And since …
My mortgage was sold to Midland. That’s when the problems started. The customer service to start with is a joke. But to make a long review short. Midland hired a company called First Rate Field Services to secure my property. My home was …
Very poor customer service and false information being given. One of their agents informed me I qualify for Covid 19 delayed payment program. 2 months later I called inquiring about a different issue and was informed at that time that I did …
Ms. Tiffany needs a huge raise. She helped me with everything i needed and is a great human being. One of one, thank you for your help.
They are the worst of the worst . I went from a $1,300 mortgage payment when I was with Chase for 9 years to a mortgage payment of $2,300 with Midland Mortgage how did this happen?. They have no explanation all they say is to contact the …
They are horrible… Chase sold my home to Midland and since then my nightmare began… I went from a $1,300 payment being with Chase for 10 years to $2,300 with Midland . What in the hell happened? They give me no explanation. All they …
This is the worst Mortgage company ever. I sent all the correct documents for a modification it has been 3 months and still no approval. They cancelled my application twice by mistake and apologized. I have called every week for 3 months …
This is seriously the worst company I have EVER had to experience!!!! I can’t stress that enough! I even feel sorry for their employees. It’s apparent that it is upper management that are completely incompetent. If it was possible to give …
This company is awful!!! They tell you one thing one day and totally something different the next..
They are terrible to deal with and I would definitely not recommend them to anyone..
I never had a problem with Midland they help me and My family tremendously. Unemployment plan, COVID plans, etc I live in Nashville TN. Loan modification very friendly service when I call the only problem is they don’t refinance outside of …
I have had a loan with this company for over 12 years and they have been the greatest, especially during COVID. The service I have received has been nothing but the best!!!
Midland helped me 100% of the way during my Unemployment and missed payments.They also Refinanced my Mortgage from 5.0 to 2.8 on a 30 year fixed.Every single Rep was kind, helpful,professional ,understanding and OUTSTANDING ! Every single …
WORST MORTGAGE COMPANY EVER!!! Nobody is on the same page. Every agent I speak with tells me something different. My mortgage is now late because of their miscommunication. I take notes every time I speak to someone and everything I’m told is different. I would never ever do business with them again. 0/10.
I’ve set up payments 3 separate times now to come out on certain days. Go about my business expecting it to be out weekend passes and come to find out the payment isn’t even posted. They must make a ton off fraudulent late payments. Horrible business.
I would never go through this company again. I went through a divorce and in the divorce there were many things that needed to happen from Midland and not once did they follow through on our requests. The Ex was deemed full responsibility …
Midland mortgage is the worst mortgage company I’ve ever dealt with. Please run the other way, they deserve zero stars. We’ve been on the phone with these people three weeks straight trying to figure out why they suddenly raised our 13 …
Horrible customer service. Midland told me they wired my homeowners insurance when the insurance company does not accept wire payments. I called and was disconnected twice because the agents did not know what to do next. I have spent hours …
I’m so sorry to hear that many people have had negative experiences. I have spoken with different representatives at Midland over the last two years on the phone, and every single one of them has been extremely friendly and professional …
My mortgage was sold to Midland. Worst mortgage provider ever! If I could give them ZERO stars, I would.
Midland reported falsely to the credit agencies that I was 90 days late on my …
this mortgage company has to be the worst in the world. reported me as 120days past due to the credit bureau even though I was on covid-19 relief program. So I sold one of my other property’s and paid this mortgage in full because they are …
Midland Mortgage is a joke. I’ve been waiting since November 2021 for a loan modification. Keep in mind they’ve been telling me the same thing for 6 months “your application has been approved and its in review”. How long does it take for a …
The absolute worst company. No one takes proper notes to put in the system, their mortgage assistance program is corrupt. Please sell my mortgage to a different bank.
horrible customer service, i had a terrible experience with a lady named roberta. she was incredible rude and treated me like a child. was rude to my friend who was with me. basically screamed at me for just asking simple questions. just fyi before you use her, think twice. never coming here again.
They ARE good in that they will work with you and do have many options if you fall behind. The issue I have is the change in policy that if you have a late payment, you can’t pay on line. If you do log in, every single solitary time it …
Terrible company. Midland reported me to the credit bureaus as being delinquent and derogatory although I’ve never ever missed a monthly payment. When I call, all of the representatives seem dazed and confused and they never give me …
Their staff is so kind and so helpful. They have informed me about all of the programs that can help me save my home from foreclosure. They never make me feel bad about myself and they’re so encouraging. I’m now on a reasonable payment plan …
Deliberately mislead and lied to my sister while processing my mother’s home for her inheritor status.
Demanded my sister process as a traditional review instead. …
If I could rate one star, I would. They are extremely irresponsible, do not save documentation in their system, and are rude and nonchalant. In order for you to get an answer, you have to get angry and demand answers otherwise they just dont care. I can’t wait until I’m able to find a different mortgage company.
I have received nothing but kind and helpful service. They have done everything to assist me with my mortgage. I love this company. I am shocked to see any negative reviews.
I totally agree with Sarah, this company saved me from losing my house during the Coronavirus pandemic, I’m grateful to all the employees that I spoke with because they never gave me a problem and shared so many programs to help me save as …
this mortgage company has to be the worst in the world. They reported me as 120days past due to the credit bureau even though I was on a loan adjustment period and making my payments. I wish I could find another company that would loan to me and get away from this company.
Absolutely horrible. They do nothing to help your situation and leave zero notes on your account. I’ve had FIVE separate people call me and I’ve had to explain every single time about my application process. …
I will receive a phone call from an automated system which immediately puts me on hold for an agent. This time, the call was ended by Midland Mortgage before I spoke with anyone. THEY called me, and still failed to get me in contact with an …
Midland mortgage has been nothing but great to us! We were able to go on a covid plan , come off a covid plan and get into an affordable payment. They have worked with us every step of the way. Now, I needed some documents and right away they were sent. Customer service has been great! Thank you Midland for having our back