Viemed is a provider of in-home medical equipment and post-acute respiratory healthcare services in the United States. Viemed’s service offerings … See more
My father has just recently gotten his pap machine and the pap dept has been nothing but helpful! Amber was so patient and sweet, answering all of our questions and concerns, because lord knows we had alot! Anytime I’ll have an issue from here on out, I’ll be sure to use her extension line and work with her directly!
VieMed has been absolutely amazing. Actually being able to talk to a human being who genuinely cares for helping their customers is rare. With VieMed, this is the standard. Every interaction with the company has been truly awesome. The …
I have taken trips before with my previous oxygen company. I have set up oxygen to be delivered on numerous occasions and never received the oxygen. I just want to say how wonderful you and your company has been in the one week I have been …
My Mom recently required respiratory equipment, and every step of the way, through the initial order, delivery, setup, and follow up process, VieMed demonstrated a high level of professionalism. This said, the truly impressive part of the …
Having to deal with someone out of state now. Been waiting on 4 filters gor 2 weeks!!! And only after a barage of questions from a not so friendly or helpful person
This is a medical supplies business. The employees are very professional and make sure you have everything you need. It’s easy to find and it is handicap accessible.
Its all about the dollar. They don’t give a s €€€ about your illnesses. Gave me a old machine when I know has been outdated. I had two back surgeries I can’t move that heavy old machine it does me any good. I can’t get another unit …
No customer service or feedback. In two years only time they called me was to see if I needed supplies. Told the girl I was not happy with their service and she said she would tell her supervisor, still no call. Been on CPAP for 20 months, …
I have NOTHING but Wonderful experience from my Purchase, Billing and Customer Service!! These 2 people have gone BEYOND their call to help me work through issues with my insurance company and various medical personnel..Stacey Hernandez …
I wish you could give a -10 I would they don’t care about your health just money. This recall on the machines they sell they can care less email the CEO he don’t. And had trouble with their ordering department like so many other people their billing sucks.
Did not provide services after telling me they would. Constantly sent mail to the wrong address after being told several times not to…kept sending email invoices after being told I could not open them and then charged me over $200 after I …
For the San Antonio branch here in Texas, they have been an outstanding company. Elaine, Shawn, Margie, and other staff have been great.
Best company for oxygen supplies in San Antonio, Texas. Wishing them a Happy New Year! -T. Bloom
I received my CPAP machine immediately after ordering it. I have no idea how to set it up and no one to help me. I was told I could drive an hour to Lafayette Louisiana and someone would help me. I’m not doing that and I shouldn’t have to. I might just send it back if I can’t use it. Customer service is nonexistent.
My husband’s doctor recommended this company to see if he had sleep apnea. Thing went well enough until they told him that they would send him a new SIM card, and once he received it, he should mail them the SIM card currently in the …
Horrible company to do business with. Phones go unanswered. No communication between depts. System shows 3mo supply shipped Sept 12, it is now Oct 4. Horrible company.
Poor customer service. I feel like they only care about selling cpap supplies whatever it takes. Constantly calling for me to order, but every time I ask for the costs they promise to make a note and get back to me before placing the …
Sleep Study and CPap machine have been a god send, finally getting a good nights sleep. Everyone so helpful and customer service were great. Highly recommend Viemed!!!
I cannot get anyone to answer the phones and when I leave a message I have to wait hours or days for a return call. They tell you what they will do to fix your problem and don’t follow through. …
VIEMED is a money making machine. I was charged 3 months rent plus the purchase fee to own a travel RESMED Auto CPAP… total bill $1600 … and insurance only paid 50%… after I was ripped off, I pieced it on CPAP.com for half the cost. They …
Waiting, waiting, waiting horrible company I just got my machine I had it shipped to a fedex to protect me from it being stolen off my doorstep. I was waiting for notification and then got the contract and pressure to sign when I did not …
Not at all satisfied with the shady billing process. Being severely overcharged for my device, and told there’s nothing that can be done about it. I don’t know how you can justify charging almost double what other suppliers charge for the …
Too bad you have to at least give 1 star. This company does not even deserve one star. This company has the worst business practices I’ve ever seen. They will over charge you by a HUGE amount. Then doesn’t even do follow support to see how …
Dr ordered me home o2. They brought it too me the day before discharge. Even brougt me the portable ionon couldnt ask for better service. Then my house burnt. Within the hour they were there with nee
t and lost everything but
I echo what other reviews have said and experienced. If your cpap supplies are commonly used, order from Amazon or another dealer… you will save lots of time, money and frustration.
This has to be the worst company that I have ever dealt with!
I am new to cpap machines. This was my very 1st time getting one.
They sold me a cpap for 1250.00. After I got the cpap machine and did some …
Very patient oriented company, selling respiratory therapist to patients, but they don’t care if therapists over worked and pushed to do too many non respiratory things like billing, collecting credit cards, making sure patient has doctors, …
Called to order cannulas. They got me right through to supplies. Lady was very nice and got my order done right away. Their customer service was great!
Had a representative call this morning to see I needed anything, her name was Tasha. I told her what needed, she asked me first to verify my information. She was clear and easy to understand. Very professional.
The staff here is very friendly and eager to help, the Respiratory Therapist are amazing, and everyone smiles. Amazing company. i would highly recommend Vie Med for all your respiratory needs!
I had to get another full face mask for my cpap machine, because the first masks were uncomfortable. So viemed told me I would get it at no cost. But instead I got a bill for the mask. …
After being discharged from Baptist, medical South, I was placed on a trilogy machine. The respiratory therapist that came to my house to set this up was Tanika Robinson. Over a period of about two weeks I had to call Tanika quite often to …
I recently had a home sleep study done and Raven and Jillian made the process so easy and seamless. They explained everything thoroughly. I was in and out in less than 15 mins. When I brought the equipment back, I informed them that I may have messed up on the first night. They reassured me not to worry and they would handle it.
Machine works well, However the sales/service rep was always late, never called to say he was running late, and didn’t show up at all for some appointments. Just asked for another rep to service the machine, she had an appointment today for 3:00pm…It is now 3:30p and has not called to say she is running late! Ugh!
I was worried about setting up and using my pap machine. My appointment with Travis alleviated much of my concerns. Travis was kind and patient as he walked me through the ins and outs of my machine. I was able to take notes and ask …
I have been a client for over 3 years now and have never had a bad experience with any of the customer service agents! Everyone is professional courteous friendly and caring in helping resolve any problems I may encounter! They give same …
I have been using Nightware for the past two months, and Rachel from VieMed called me Wednesday to let me know they were shipping me my device. …
My father has just recently gotten his pap machine and the pap dept has been nothing but helpful! Amber was so patient and sweet, answering all of our questions and concerns, because lord knows we had alot! Anytime I’ll have an issue from here on out, I’ll be sure to use her extension line and work with her directly!
VieMed has been absolutely amazing. Actually being able to talk to a human being who genuinely cares for helping their customers is rare. With VieMed, this is the standard. Every interaction with the company has been truly awesome. The …
Everything was explained in detail, very nice and helpful
I have taken trips before with my previous oxygen company. I have set up oxygen to be delivered on numerous occasions and never received the oxygen. I just want to say how wonderful you and your company has been in the one week I have been …
Tanaka was very helpful. She made sure that I understood how to use the equipment and she has a great personality
My Mom recently required respiratory equipment, and every step of the way, through the initial order, delivery, setup, and follow up process, VieMed demonstrated a high level of professionalism. This said, the truly impressive part of the …
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Lack of communication
The system for ordering supplies is horrible. Then when mistakes are made they refuse to make it right.
Courteous service, quality supplies. Been dealing with them for a couple years now, no negative experiences to report.
great customer service
Sells equipment that kills you but demands payment. Was told not there problem.
Viemed goes out of their way to better the quality of patients lives.
They are very dependable
Having to deal with someone out of state now. Been waiting on 4 filters gor 2 weeks!!! And only after a barage of questions from a not so friendly or helpful person
Great customer service. Always so helpful!!
Greatest C-pap supply company
This is a medical supplies business. The employees are very professional and make sure you have everything you need. It’s easy to find and it is handicap accessible.
Its all about the dollar. They don’t give a s €€€ about your illnesses. Gave me a old machine when I know has been outdated. I had two back surgeries I can’t move that heavy old machine it does me any good. I can’t get another unit …
No customer service or feedback. In two years only time they called me was to see if I needed supplies. Told the girl I was not happy with their service and she said she would tell her supervisor, still no call. Been on CPAP for 20 months, …
I have NOTHING but Wonderful experience from my Purchase, Billing and Customer Service!! These 2 people have gone BEYOND their call to help me work through issues with my insurance company and various medical personnel..Stacey Hernandez …
I wish you could give a -10 I would they don’t care about your health just money. This recall on the machines they sell they can care less email the CEO he don’t. And had trouble with their ordering department like so many other people their billing sucks.
Did not provide services after telling me they would. Constantly sent mail to the wrong address after being told several times not to…kept sending email invoices after being told I could not open them and then charged me over $200 after I …
Great patient care and excellent people that work for this company!
For the San Antonio branch here in Texas, they have been an outstanding company. Elaine, Shawn, Margie, and other staff have been great.
Best company for oxygen supplies in San Antonio, Texas. Wishing them a Happy New Year! -T. Bloom
Viemed is amazing. Such amazing people. Great service from all
I received my CPAP machine immediately after ordering it. I have no idea how to set it up and no one to help me. I was told I could drive an hour to Lafayette Louisiana and someone would help me. I’m not doing that and I shouldn’t have to. I might just send it back if I can’t use it. Customer service is nonexistent.
VieMed is a wonderful place to work. 🙂 I absolutely love my job!
My husband’s doctor recommended this company to see if he had sleep apnea. Thing went well enough until they told him that they would send him a new SIM card, and once he received it, he should mail them the SIM card currently in the …
I love working here. Everyone is so helpful and kind and it truly is a joy to come to work each morning!!
Horrible company to do business with. Phones go unanswered. No communication between depts. System shows 3mo supply shipped Sept 12, it is now Oct 4. Horrible company.
Viemed is a great place to work with amazing advancement opportunities! Your hard work is appreciated and validated
Poor customer service. I feel like they only care about selling cpap supplies whatever it takes. Constantly calling for me to order, but every time I ask for the costs they promise to make a note and get back to me before placing the …
Sleep Study and CPap machine have been a god send, finally getting a good nights sleep. Everyone so helpful and customer service were great. Highly recommend Viemed!!!
I have nothing but good things to say about this company. Everyone is caring and wants the best for the patient.
I cannot get anyone to answer the phones and when I leave a message I have to wait hours or days for a return call. They tell you what they will do to fix your problem and don’t follow through. …
VIEMED is a money making machine. I was charged 3 months rent plus the purchase fee to own a travel RESMED Auto CPAP… total bill $1600 … and insurance only paid 50%… after I was ripped off, I pieced it on CPAP.com for half the cost. They …
Waiting, waiting, waiting horrible company I just got my machine I had it shipped to a fedex to protect me from it being stolen off my doorstep. I was waiting for notification and then got the contract and pressure to sign when I did not …
Not at all satisfied with the shady billing process. Being severely overcharged for my device, and told there’s nothing that can be done about it. I don’t know how you can justify charging almost double what other suppliers charge for the …
Staff is always so nice. Everyone has a smile. Really makes you feel cared about and at home. Highly recommend.
Too bad you have to at least give 1 star. This company does not even deserve one star. This company has the worst business practices I’ve ever seen. They will over charge you by a HUGE amount. Then doesn’t even do follow support to see how …
Dr ordered me home o2. They brought it too me the day before discharge. Even brougt me the portable ionon couldnt ask for better service. Then my house burnt. Within the hour they were there with nee
t and lost everything but
I echo what other reviews have said and experienced. If your cpap supplies are commonly used, order from Amazon or another dealer… you will save lots of time, money and frustration.
This has to be the worst company that I have ever dealt with!
I am new to cpap machines. This was my very 1st time getting one.
They sold me a cpap for 1250.00. After I got the cpap machine and did some …
Very patient oriented company, selling respiratory therapist to patients, but they don’t care if therapists over worked and pushed to do too many non respiratory things like billing, collecting credit cards, making sure patient has doctors, …
Called to order cannulas. They got me right through to supplies. Lady was very nice and got my order done right away. Their customer service was great!
Had a representative call this morning to see I needed anything, her name was Tasha. I told her what needed, she asked me first to verify my information. She was clear and easy to understand. Very professional.
Great customer service. You can tell how much they value making sure their clients are satisfied. Specifically Travis. Highly recommend VieMed.
My experience with ViMed has been fantastic!! Everyone I have worked with has been pleasant, knowledgeable and kind! 10/10 recommend! …
The staff here is very friendly and eager to help, the Respiratory Therapist are amazing, and everyone smiles. Amazing company. i would highly recommend Vie Med for all your respiratory needs!
I had to get another full face mask for my cpap machine, because the first masks were uncomfortable. So viemed told me I would get it at no cost. But instead I got a bill for the mask. …
After being discharged from Baptist, medical South, I was placed on a trilogy machine. The respiratory therapist that came to my house to set this up was Tanika Robinson. Over a period of about two weeks I had to call Tanika quite often to …
I recently had a home sleep study done and Raven and Jillian made the process so easy and seamless. They explained everything thoroughly. I was in and out in less than 15 mins. When I brought the equipment back, I informed them that I may have messed up on the first night. They reassured me not to worry and they would handle it.
Machine works well, However the sales/service rep was always late, never called to say he was running late, and didn’t show up at all for some appointments. Just asked for another rep to service the machine, she had an appointment today for 3:00pm…It is now 3:30p and has not called to say she is running late! Ugh!
I was worried about setting up and using my pap machine. My appointment with Travis alleviated much of my concerns. Travis was kind and patient as he walked me through the ins and outs of my machine. I was able to take notes and ask …
I have been a client for over 3 years now and have never had a bad experience with any of the customer service agents! Everyone is professional courteous friendly and caring in helping resolve any problems I may encounter! They give same …