I gave this office under 0 star because they don’t care about their patients even they checked you in after checking your Medicaid is active and then you got a letter from collection debt for stupid amount. …
Whenever you call there, you can never get through to a real person always say we are currently high call volume doesn’t matter what time of day, very frustrating 🙄 …
If I could it would be zero stars. They are very unprofessional and so is the supervisor. Everyone has a nasty attitude and will turn down service in a Heart beat
Great and easy appointment availability. Very prompt and timely courteous return call. My immediate experience is great. I will update my overall experience at a later date.
I would never recommend this clinic to my worst enemy. Always ordering expensive tests that are unnecessary overall unprofessional and very prejudiced, Not a good group at all.
Called to schedule a new patient appointment and an employee “Heather” picked up and hung up on me. Attempted to call back a couple of times and got sent to voicemail.
These people are professional as they come! The front desk staff is horrible with nasty attitudes! They cancel appointments and don’t call to let you know they’ve been cancelled! Who wants to waste their darn time going to an appointment to …
Absolutely horrible front desk staff. Very unproffessional and rude. So hard to get through to the phone lines. Sometimes they answer and just hang up as well. No longer will be going there they ruin it for all of the doctors there. The …
In a time where the medical field is needing to embrace technology, United Medical Clinic has been extremely forward thinking. Scheduling appointments is made so much easier through the patient portal as well as video appointment calls during the pandemic.
Called to become new patient. Submitted application and medical records. Received call week later saying that the Dr. could not take me as a patient. Asked why 1). First told Dr could not prescribe medicines I needed. I explained that I did …
This place is not the same like before, phone service gets horrible, no one pick up, and if you leave message no one call you back, ( they say will return your call in 24 to 48;hours). I need to make a follow up appointment , call then …
no wonder they have such low reviews. Been calling and leaving messages nonstop and they don’t have the courtesy to return my calls. Looks like they don”t return anyone calls? Don’t say you will return our calls if its a flat out lie and …
Phone Service gets horrible. No one picks up the phone any more on purpose and even if you leave a message did not get a reply and message system says it will take 24 hours to 48 hours to get back to you. and every time I had to stop by in …
Overcharged and underserved Patient health and well being neglected. Only getting 1 star because I have to in order to post review. Dr Barnett-Smith is an excellent doctor and this low rating is not a reflection of her or her handling. UPDATE: Issues were addressed and resolved to my satisfaction very quickly.
I received terrible treatment from the front desk. During such a hard time of Covid 19 trying to find a primary care is close to impossible. There was a form missing from my chart. I showed up almost an hour early. Instead of helping me and …
They are horrible with paperwork. I filled out the paperwork and I made the appointment over 5 months ago. They informed me today that additional paperwork was needed by 5:30 today in order for my Monday appointment not to be cancelled. The …
In service is good, but the hold time when calling the office is horrific!! I’ve been on hold for as long as 72 minutes….average hold time: 38 minutes….RIDICULOUS!!!
My entire family goes to this practice and we have all met with each provider. We have been patients for years. Every time we call our concerns are addressed immediately, if it’s appointments, questions or needed paperwork. I never feel rushed.
I wish I could give 0 stars. Management gets ZERO! Do better ! Treat people with respect and look up what ‘ team ‘ means! Oh Also ‘ Communication’ 😉. …
My Dr. Carlo Valencia is absolutely wonderful! I just can’t ever seem to get through to a person to make an appointment and they never return my calls after I leave a message for an appointment. One of the best doctors I have ever had. The front desk and answering service is absolutely horrible.
The only reason this is getting two stars is because the doctors themselves are very good. However the office staff in the phone system in order to get a hold of somebody pre and post covid is awful. If you need an appointment because …
Same issues as noted by many others, difficult staff, calls not returned, prescriptions not renewed. This has been ongoing for years with no improvement.
The staff could do better. My doctor is great but I faxed over paperwork to give to my doctor and she never received it. It was due ASAP and they assured me that it was on her desk later to find out that she never got it. So disappointing!!!
If you want to be billed an excessive amount for miscoded medical services, then United Medical Clinic is the place to be!
Not only are they F-rated on the BBB rating website but they do a SWELL job of …
It’s is such a bad system very inconvenience for the patient. They can never get things done just bad . I was with Dr. Szeto for almost 15 years but the way that office is running. I am thinking about switching a doctor. I love her but I just can’t deal with stress and the bad service anymore. If I can give them 1/2 a star I will.
Staff is rude and I was told by staff that I have been setup to recieve a text when near my appointment. I did not recieve a text or an email so I missed the appointment. When I called to tell staff this they said they would have a manager contact me. I was never contacted but I recieved a bill.
ABSOLUTELY HORRIBLE do not go here!! They completely ignore all attempts of contact to refill my 80 year old grandmother’s extensive list of medications. RIDICULOUS she has been without her meds for 2 WHOLE DAYS… they finally gave us the time of day when I showed up and demanded a refill. don’t waste your time.
Office personnel is very difficult to deal with sometimes to the point of arguing. They always say prescriptions are emailed to pharmacy yet pharmacy has no record. Dr Badillo seems barely there when you’re telling him about your reasons …
I brought in a form to an August appointment that needed to be filled out for work. They said they would hold it for me and send it when the results of a LabCorps test came in. When I got the test, I asked them to send the completed form, …
I do not feel the level of care is as high as it used to be. I have the same issues wth regard to trying to speak to someone or get an appointment. It’s very scary that they’ve turned into this business that doesn’t seem to care about their patients. Or they need help. Something needs to be done.
Always impossible to get ahold of and when I went in for an appointment I was in the waiting room with a two year old for an hour and when they finally brought me into the exam room we waited an additional 45 minutes and never even saw the …
Very disappointing to have to wait 17 minutes for a CSR to pick up the phone but then to learn that Dr Carlo Valencia is booked out 48 days for any appointments for a long standing 25+ year loyal patient to United Medical Clinic…this …
I gave this office under 0 star because they don’t care about their patients even they checked you in after checking your Medicaid is active and then you got a letter from collection debt for stupid amount. …
This is a friendly, clean and professional place
Whenever you call there, you can never get through to a real person always say we are currently high call volume doesn’t matter what time of day, very frustrating 🙄 …
Not happy with this practice.
Excellent patient care and amazing staff.
Don’t see doctors here without a 3 week wait. The no doctor staff here arent very good since ObamaCare
Lots of HIPAA violations!
Great location with excellent staff and Healthcare professionals 💓❣️🙌🏾 …
If I could it would be zero stars. They are very unprofessional and so is the supervisor. Everyone has a nasty attitude and will turn down service in a Heart beat
Communication sucks, multiple follow up calls to be left on hold for extensive times! Staff needs to work on efficiency, and effective communication.
Thanks to United Medical Clinic for all of their efforts, especially supplying telemedicine in most efficient and technological way in Covid-19 days.
Great and easy appointment availability. Very prompt and timely courteous return call. My immediate experience is great. I will update my overall experience at a later date.
I would never recommend this clinic to my worst enemy. Always ordering expensive tests that are unnecessary overall unprofessional and very prejudiced, Not a good group at all.
Called to schedule a new patient appointment and an employee “Heather” picked up and hung up on me. Attempted to call back a couple of times and got sent to voicemail.
Dr. Valencia and UMC staff are great. had 2 telemedicine visit and happy to not leave my appt.
I even doubt these doctors are licensed or not. They don’t even speak English. All they want is your money by saying you shick you shick
These people are professional as they come! The front desk staff is horrible with nasty attitudes! They cancel appointments and don’t call to let you know they’ve been cancelled! Who wants to waste their darn time going to an appointment to …
I had a mental breakdown at your clinic and no support was given. Instead your staff had started to make fun of me
Absolutely horrible front desk staff. Very unproffessional and rude. So hard to get through to the phone lines. Sometimes they answer and just hang up as well. No longer will be going there they ruin it for all of the doctors there. The …
My doctor is great but trying to use their phone system is impossible. Every time I call I am on hold for 20+ minutes before someone answers
In a time where the medical field is needing to embrace technology, United Medical Clinic has been extremely forward thinking. Scheduling appointments is made so much easier through the patient portal as well as video appointment calls during the pandemic.
Called to become new patient. Submitted application and medical records. Received call week later saying that the Dr. could not take me as a patient. Asked why 1). First told Dr could not prescribe medicines I needed. I explained that I did …
This place is not the same like before, phone service gets horrible, no one pick up, and if you leave message no one call you back, ( they say will return your call in 24 to 48;hours). I need to make a follow up appointment , call then …
no wonder they have such low reviews. Been calling and leaving messages nonstop and they don’t have the courtesy to return my calls. Looks like they don”t return anyone calls? Don’t say you will return our calls if its a flat out lie and …
Phone Service gets horrible. No one picks up the phone any more on purpose and even if you leave a message did not get a reply and message system says it will take 24 hours to 48 hours to get back to you. and every time I had to stop by in …
Overcharged and underserved Patient health and well being neglected. Only getting 1 star because I have to in order to post review. Dr Barnett-Smith is an excellent doctor and this low rating is not a reflection of her or her handling. UPDATE: Issues were addressed and resolved to my satisfaction very quickly.
I received terrible treatment from the front desk. During such a hard time of Covid 19 trying to find a primary care is close to impossible. There was a form missing from my chart. I showed up almost an hour early. Instead of helping me and …
Dr Belicena is an amazing and caring provider.
They are horrible with paperwork. I filled out the paperwork and I made the appointment over 5 months ago. They informed me today that additional paperwork was needed by 5:30 today in order for my Monday appointment not to be cancelled. The …
In service is good, but the hold time when calling the office is horrific!! I’ve been on hold for as long as 72 minutes….average hold time: 38 minutes….RIDICULOUS!!!
My entire family goes to this practice and we have all met with each provider. We have been patients for years. Every time we call our concerns are addressed immediately, if it’s appointments, questions or needed paperwork. I never feel rushed.
I wish I could give 0 stars. Management gets ZERO! Do better ! Treat people with respect and look up what ‘ team ‘ means! Oh Also ‘ Communication’ 😉. …
My Dr. Carlo Valencia is absolutely wonderful! I just can’t ever seem to get through to a person to make an appointment and they never return my calls after I leave a message for an appointment. One of the best doctors I have ever had. The front desk and answering service is absolutely horrible.
Doctor I see is good. However the calling system now is poor. Wish you could call direct again to staff
The only reason this is getting two stars is because the doctors themselves are very good. However the office staff in the phone system in order to get a hold of somebody pre and post covid is awful. If you need an appointment because …
Same issues as noted by many others, difficult staff, calls not returned, prescriptions not renewed. This has been ongoing for years with no improvement.
The staff could do better. My doctor is great but I faxed over paperwork to give to my doctor and she never received it. It was due ASAP and they assured me that it was on her desk later to find out that she never got it. So disappointing!!!
If you want to be billed an excessive amount for miscoded medical services, then United Medical Clinic is the place to be!
Not only are they F-rated on the BBB rating website but they do a SWELL job of …
Been a patient for a long time. I loved when Ester and Erin worked there. Seems like all the good doctors leave.
It’s is such a bad system very inconvenience for the patient. They can never get things done just bad . I was with Dr. Szeto for almost 15 years but the way that office is running. I am thinking about switching a doctor. I love her but I just can’t deal with stress and the bad service anymore. If I can give them 1/2 a star I will.
Staff is rude and I was told by staff that I have been setup to recieve a text when near my appointment. I did not recieve a text or an email so I missed the appointment. When I called to tell staff this they said they would have a manager contact me. I was never contacted but I recieved a bill.
ABSOLUTELY HORRIBLE do not go here!! They completely ignore all attempts of contact to refill my 80 year old grandmother’s extensive list of medications. RIDICULOUS she has been without her meds for 2 WHOLE DAYS… they finally gave us the time of day when I showed up and demanded a refill. don’t waste your time.
Office personnel is very difficult to deal with sometimes to the point of arguing. They always say prescriptions are emailed to pharmacy yet pharmacy has no record. Dr Badillo seems barely there when you’re telling him about your reasons …
I brought in a form to an August appointment that needed to be filled out for work. They said they would hold it for me and send it when the results of a LabCorps test came in. When I got the test, I asked them to send the completed form, …
I do not feel the level of care is as high as it used to be. I have the same issues wth regard to trying to speak to someone or get an appointment. It’s very scary that they’ve turned into this business that doesn’t seem to care about their patients. Or they need help. Something needs to be done.
Always impossible to get ahold of and when I went in for an appointment I was in the waiting room with a two year old for an hour and when they finally brought me into the exam room we waited an additional 45 minutes and never even saw the …
Very disappointing to have to wait 17 minutes for a CSR to pick up the phone but then to learn that Dr Carlo Valencia is booked out 48 days for any appointments for a long standing 25+ year loyal patient to United Medical Clinic…this …