They have always been been friendly and helpful to me. I think customers have a bad experience for things out of the co-ops control and leave a bad review.
I’ve been out of internet for 4 days and of course if it doesn’t work the cable doesn’t work I’ve called 5 times all ready no one will call me back like they say had a tech come out and told me the problem was all out side the bucket truck …
Needed replace router for 3 months multiple calls a a visit to the Woodville office still router not working, I just monopolies don’t need to provide service sent they don’t have competitor.
I really appreciate the driver who flew down our quiet street in Grant, hit one dog, barely missed another and took out a garbage can without stopping to check on the dog or pick up the garbage. Hopefully next time, it won’t be a child.
Place is the worst about power going out and getting it back on anytime soon. If it sprinkles outside chances are power is going out and gonna take minimum of an hour to get it back on.
I’ve lived in quite a few places and had always taken for granted that power was just supposed to work ( unless you don’t pay your bills)..Since being here in Alabama and being supplied power by Northeast Alabama Electric I now realize that …
Today is Thursday we moved in our new house Tuesday afternoon called north alabama power on tuesday they said we could come all the way to stevenson that’s not close to us at all to get power on but they wouldnt get to it wendsday any ways …
Internet service is horrible. People who answer phone at office very cold and seem uninterested in being pleasant and helpful to customer. Never dealt with a power company with such poor service.
Dads been dead for years. I’ve been paying the light bill for years. I have given them the death certificate and everything they need. They still won’t swap utilities over to my name. They are a joke.
The internet service is an absolute disgrace. Constant outages, constant lags. Apparently the 2 hampsters keeping the internet flowing are getting old. If only Google would extend their service into this area…
Awful service. We’ve had internet and electric from them for three years now and it’s disgusting how bad it is. If it starts sprinkling outside there goes the power and the internet has problems on a daily basis. I’ve even purchased the new “1G” internet and the best i can get is like 80 megs through the ethernet.
They came to cut tree limbs down on my family’s land and just left the big limbs where they fell. This completely blocked my elderly parents driveway and elderly uncle’s property. When my uncle asked the worker if he would move the limbs …
My renter requested his power turned off at the end of the month but turned in his fiber box on the 27th. NAEC put in the order fir shut off in Friday. So power was turned off Monday. I went by house to leave something fir realtor and …
People for electric were super nice and helpful… Internet/Cable however is a different story. I just called to talk to someone to see about how long it would take to get our internet cut on after moving out to Jackson County and the lady …
I have had better more reliable electric service living in third world countries.
This company appears to be too CHEAP to invest into the UPDATED EQUIPMENT to …
2nd time in 1 month my power has been off. Will I be credited back? Oh no, of course not. This will be the last month this sorry monopoly takes my money. Boycott the electric companies!!! Selling a product that should have never even been designed in such a ineffective way!!!
No one works harder than these people to keep our power up. If we lose power, you couldn’t count to 100 before you hear the trucks out there with the guys up the poles getting power back up in weather God, himself, would not want to go out …
Can I give 0 stars? This electric company is the most unreliable and disrespectful company. It’s really unfortunate that there aren’t any other options here.
Wish I could leave 0 stars! Lived here for over 18 years and our electricity goes out at least 4 times a year or more ! Rates have went over $100 more than last year without an explanation! Unfortunately we have no other option here
Unusable internet for almost a month. I call everyday but they say there is no update. William Selby told me he would do a deep dive into this but after one day he has not returned my calls or messages. This is the worst customer service ever!
So far, I have contacted North Alabama Fiber on four separate occasions in an attempt to get my fiber internet fixed. After over three weeks and assurances that someone would contact me back within 24-48 hours, I have still yet to be …
Rude workers
Nice and friendly service !
Not impressed whatsoever with North Alabama Company.
Very friendly and helpful!!!
Service here is not worth what we pay for
People are nice and they get your lights on fast
Pathetic customer service. Some of the worst I’ve ever seen. They do not have the customer’s needs as their priority.
Staff always makes you feel like you are burdening them when they take a call. Still living in the dark ages.
NORTH ALABAMA ELECTRIC PEOPLE ARE SOOO RUDE. AND THE WORKERS TAKE THEIR SWEET TIME NOT IN A HURRY AT ALL
They do occasionally work but when the powers out forget it. Go to a hotel for the night. It will probably be off in the morning too.
Electrical service goes out very frequently, even on nice days. Often stays out for hours.
The power is off every storm rain what ever always going off and the price high for something this unreliable
They have always been been friendly and helpful to me. I think customers have a bad experience for things out of the co-ops control and leave a bad review.
I put a 1 but it’s really a 0 cable and internet is TERRIBLE an way over priced for what you get always freezing an internet is super SLOW
The actual internet service isn’t that great. If Google Fiber offered out here I’d switch.
I’ll be glad when this carona stuff slows down and the door’s will be open to the customers so we can pay our bills normal time
I’ve been out of internet for 4 days and of course if it doesn’t work the cable doesn’t work I’ve called 5 times all ready no one will call me back like they say had a tech come out and told me the problem was all out side the bucket truck …
Needed replace router for 3 months multiple calls a a visit to the Woodville office still router not working, I just monopolies don’t need to provide service sent they don’t have competitor.
NAEC has always quickly & reliability got electricity back on. You guys are very much appreciated!
I really appreciate the driver who flew down our quiet street in Grant, hit one dog, barely missed another and took out a garbage can without stopping to check on the dog or pick up the garbage. Hopefully next time, it won’t be a child.
Place is the worst about power going out and getting it back on anytime soon. If it sprinkles outside chances are power is going out and gonna take minimum of an hour to get it back on.
Power goes out more than it is on
They’ve gotten a lot better over the years!
I’ve lived in quite a few places and had always taken for granted that power was just supposed to work ( unless you don’t pay your bills)..Since being here in Alabama and being supplied power by Northeast Alabama Electric I now realize that …
Today is Thursday we moved in our new house Tuesday afternoon called north alabama power on tuesday they said we could come all the way to stevenson that’s not close to us at all to get power on but they wouldnt get to it wendsday any ways …
Internet service is horrible. People who answer phone at office very cold and seem uninterested in being pleasant and helpful to customer. Never dealt with a power company with such poor service.
If I could give 0 stars I would.
Dads been dead for years. I’ve been paying the light bill for years. I have given them the death certificate and everything they need. They still won’t swap utilities over to my name. They are a joke.
The internet service is an absolute disgrace. Constant outages, constant lags. Apparently the 2 hampsters keeping the internet flowing are getting old. If only Google would extend their service into this area…
Awful service. We’ve had internet and electric from them for three years now and it’s disgusting how bad it is. If it starts sprinkling outside there goes the power and the internet has problems on a daily basis. I’ve even purchased the new “1G” internet and the best i can get is like 80 megs through the ethernet.
They came to cut tree limbs down on my family’s land and just left the big limbs where they fell. This completely blocked my elderly parents driveway and elderly uncle’s property. When my uncle asked the worker if he would move the limbs …
Horrible internet company worst I’ve ever had
We seldom have outage in our area
Quick to fix outages when they do occur.
Professional and helpful staff
My renter requested his power turned off at the end of the month but turned in his fiber box on the 27th. NAEC put in the order fir shut off in Friday. So power was turned off Monday. I went by house to leave something fir realtor and …
People for electric were super nice and helpful… Internet/Cable however is a different story. I just called to talk to someone to see about how long it would take to get our internet cut on after moving out to Jackson County and the lady …
I have had better more reliable electric service living in third world countries.
This company appears to be too CHEAP to invest into the UPDATED EQUIPMENT to …
2nd time in 1 month my power has been off. Will I be credited back? Oh no, of course not. This will be the last month this sorry monopoly takes my money. Boycott the electric companies!!! Selling a product that should have never even been designed in such a ineffective way!!!
No one works harder than these people to keep our power up. If we lose power, you couldn’t count to 100 before you hear the trucks out there with the guys up the poles getting power back up in weather God, himself, would not want to go out …
Can I give 0 stars? This electric company is the most unreliable and disrespectful company. It’s really unfortunate that there aren’t any other options here.
No issues that I experienced. They have a good system and great employees that are there to help.
Wish I could leave 0 stars! Lived here for over 18 years and our electricity goes out at least 4 times a year or more ! Rates have went over $100 more than last year without an explanation! Unfortunately we have no other option here
Unusable internet for almost a month. I call everyday but they say there is no update. William Selby told me he would do a deep dive into this but after one day he has not returned my calls or messages. This is the worst customer service ever!
So far, I have contacted North Alabama Fiber on four separate occasions in an attempt to get my fiber internet fixed. After over three weeks and assurances that someone would contact me back within 24-48 hours, I have still yet to be …