Located in Albuquerque, N.M., Sandia Laboratory Federal Credit Union is a member owned and operated financial cooperative that was established in 1948 and offers financial services.
| Monday 8:30AM–4:30PM Tuesday 8:30AM–4:30PM Wednesday 8:30AM–4:30PM Thursday 8:30AM–4:30PM Friday 8:30AM–4:30PM Saturday 8:30AM–2PM Sunday Closed |
3707 Juan Tabo Blvd NE, Albuquerque, NM 87111
Called to increase my ATM withdrawal limit from $500.00 to 1,000.00 and waited on the phone for over 15 minutes. When the woman answered she informed me that everyone who is able to help me left at 5:00, it was 5:15. I mentioned that I …
Very disappointed about the service yesterday. The bank representative totally distracted, slow and making mistakes about personal information we got her in both written and verbal. After she printed personal information, with some …
This bank will not notify you if there is a glitch in there system that stops auto drafts from going through. If you try and ask them to help you get it removed from our credit due to their error they will become defensive and rude. The …
Best credit union in the state (in my opinion)!
Awesome Bank! I had 4 suspicious & fraudulent Debit Card transactions show up on my online bank account on 1/23/2019 that were not there the day before in any way, shape or form. I called SLFCU up right away regarding these fraudulent …
This place is very unprofessional and the lady named Debbie Padilla talks to customers by humiliating them. Once I called and she started to judge my family dynamic! I don’t recommend no one financing their vehicle here. We owed less than …
Really bad place to bank. Over 6 dollars on an old account they hit my credit with a bad report. Very rude when I tried to contact them. I righted it immediately when I found out and they said on the report collection resolved when that was not the case. The manager and teller did bad report on purpose.
Horrible hours, customer service and account access. I lost at home account access . I’ve spent 9+ hours on the phone with them over the last few months but nothing has been done. Their phone hours are terrible and if you can’t call during …
We were here today as the seller of a vehicle, with the buyer a member of the credit union. It took a RIDICULOUS amount of time to complete the sale. 1.5 hours AFTER signing the bill of sale, we finally had the check in hand and turned over …
We got a car loan through them and they gave us a better interest rate then we could find anywhere else. They were fast, and by far the friendliest of any bank/credit union I have ever used. Can’t say enough good about our experience.
This is the absolute WORST credit union when it comes to having a simple loan. Making payments is extremely difficult online or over the phone, setting up auto pay with an external bank has to take up multiple days on top of that be …
There was a lack of communication when I was trying to get a loan for my car. I was overseas when I started the loan process and if I didn’t keep asking for updates, they would basically just forget about me. It was really frustrating and I …
This is the worst financial institution with which I have ever had the displeasure of dealing. In the past month: I tried to make an installment payment on my travel trailer. Teller in the drive through was incompetent and said it could …
Representatives have no idea what is going on and cannot answer basic banking questions. Customer service is complete garbage and banking services are criminally bad. Credit union should be reported to state regulators and shut down.
I’ve been banking there for 42 years. It has really gone down hill in the last 3 to 4 years with one surprise after another. Just today, I found out they debited 6 payments of $468 from my account …
I’ve been banking here since my parents opened me an account when I was ~10 years old. 30 years later I’ve never had a problem. It’s easy to take to someone when you call, and everyone is very friendly when you walk in the door.
Online banking is awful! Why is it so hard to pay my bill?! The only sufficient way to pay is in branch which is unfortunate as I no longer live in New Mexico, anytime I call to pay there is a $10 charge and they say they’re going to mail …
Computer system was giving having a hard time pulling up my account for whatever reason, the teller David was able to resolve the issue quickly, helped me complete my transaction, and made the extra-time it took enjoyable because of his pleasant demeanor. Keep up the good work!
I opened a signature loan with them a while back. Their system if you are late blocks transfers directly into a loan, I became late by mistake, was unable to do a transfer and at the time it was hard for me to make phone calls which is what …
I opened an account almost 1 month ago and to this day never received a debit card. Cant wait to close my checking account here.
I would close the others but I am forced to carry a savings account in order to …
I want to give this “credit union” a zero because that’s what they deserve. They are xenophobic and misinformed. I was denied a loan simply because of my immigration status (a violation of the Equal Credit Opportunity Act) and when faced …
My ATM card got locked preventing me from depositing checks into my account, regardless of ATM I used (I tried a few). The following events unfolded over the span of a month: …
Excellent customer service. Low APR % 💵 percentages for car loans. 🚘
Friendly associates 😃 👍
Highly recommend! …
I really like this location. It is ENORMOUS! The Staff is very helpful and patient. It has a great parking lot and great drive-thru. …
Mobile Banking/Car loans – No Star at all and the app is NOT user friendly. No Customer Service; Manager did NOT follow through w/”Promised” callback. No contact information for Bank/Branch Manager. Overall completely dissatisfied w/the …
Worst bank with employees who are not helpful at all and don’t care about their customers. Keep looking for a better bank or at least another location. If there were negative stars I’d pick that option because 1 star is being very generous for this branch and their employees.
Just call the call center if you have any questions or concerns. Use this branch as a money drop off. Can’t see to get on the same page of the call center. The call center helps, these peeps, not so much. …
I have had several annoying issues with this institution over the many years of banking with them, however none can compare to my experience at the branch in Rio Rancho next to Rust Medical Center yesterday. I had purchased rolled coins …
Our experience with the representative Audrey was fantastic. She listened to our needs and took care of everything in a timely manner. Our experience with the tellers the drive thru and the rep at the desk have been very good. 5 Stars for the Juan Tabo branch
I left a review of the branch near Rust Medical, two days later I went to the branch on Ellison. The experience was night and day. When I walked in I received a warm greeting at the door, when I walked up to the teller I was met with a …