Extremely poor customers service and assistance at the store in Easton. We have been waiting 15 minutes for someone to assist us, and we haven’t received help despite asking multiple times. I will not shop here again unless forced to.
My wife loves this store even more than Babies R Us. Comparable prices, but different selections. This store itself is huge and filled with everything you could possibly need for baby. Really nice staff and clean store.
The 5 stars are for Cassie, she was so helpful. She took the time to explain everything for us. She is very informative and her advice were very important and on spot.
this is the only store I’ve encountered that charges 20% for a return that was a gift with no receipt 🙄 also about 20 people were in line behind me and the clerk decided that was a good time to take her lunch break …
We had called ahead to make sure they had a display model of the Chicco Tre jogging stroller, they told us yes but upon arrival they could not find it. The associate did look and was kind but we had driven half an hour to see the model and then they ended up not not having it.
Friendly staff, free gift wrapping services, clean environment, family friendly. The one star i withheld is do to the pricey tags. They would have a lot more regular business from me if they scaled their prices down a bit.
Never order a crib! It could be deliver to another state and address and be left at the front door of a stranger without even asking for a signature. After that, BBB customer service is a nightmare, they will not help you until maybe a …
Fully vaccinated, already had Covid, still forcing us to wear masks. This is the end of our country. Stop supporting these places. It’s overpriced Chinese garbage anyway.
Was shopping here for a dress for my 7 month old. Get asked if they can take pictures and give us a 8 x 10 for free. They take an hour and make her cry then try to offer us to pay $250 for the pictures and we turn them down. They say the 8 …
Landen is the stroller whisperer! The most knowledgeable person with regards to stroller features and options we’ve ever met! Not a question he can’t answer! The manager Jen is equally amazing in her own right! We’ve never really considered buybuy BABY but this is now our go-to store for all of our baby needs!
Buy buy baby has been so wonderful to work with. From creating our registry to assisting with our worry wart nagging of being first time parents. Biggest shout out goes to Cassie for putting up with our weird antics while shopping for …
Great products…WORST CUSTOMER SERVICE of any retail store Ive ever dealt with. Its as if the employees are there on a Work Release Program and are FORCED to be there. Many of the customers are first time parents and have questions or need …
We completed our registry with the help of Kim! She was so knowledgeable and helpful throughout the whole process. My husband and I are not around infants too often and it was like baby 101. She was so good with everything I feel like I could let her watch my child lol
The baby set I had was discontinued, and I needed the matching mobile to round out my nursery – sold out online and I couldnt find it anywhere. So I set about calling Buy Buy Baby stores across the US. Some people were helpful, some were …
Called to check the return policy and associate was very rude.
Update: I went to the store to complete my return and the associate helping me was polite and sweet. Then she was treated rudely by the other associate!
I was not well and had to get a gift asap. Allan knew everything about the strollers I was interested in and ran to the back three times to get what I needed. It is hard to find staff that know their products these days or who are engaged …
I would give zero stars if possible. I ordered a gift for a baby shower off the registry, and they shipped the gift (which took a while) with just the box the gift was in with a packing sticker slapped on it. When the gift arrived, the box …
Do not purchase big items here!
I purchased a bassinet for my baby and my baby absolutely hates it. Will not sleep in it. We have tried multiple different ways to make it work for him but it …
Dee with customer service has helped me twice now with returns. Being a new mom with little sleep running out to any store is a hassle. Each time I received amazing customer service with a smile. She was so pleasant and polite. I really …
My daughter and son in law registered at buy buy baby at easton and had an amazing experience. However i went in yesterday to purchase the car seat covers for the twins car seats and was treated horribly. There must have been a …
Limited clothing selection. Nothing above size 18 months in store. I was in line at a cash wrap, and when it came to my turn the employee walked away without saying anything. Then she returned when I moved to the other line. The employee at …
Customer service is horrible. Prices were way too expensive. The delivery date on my package was changed 3 times and now I’m not even going to have it for the baby shower because they have no idea where or when or if my package is ever going to be delivered. Never again
If I could give 0 stars I would. My husband and I went to the store with the intention of buying our crib. After being walked by and completely ignored while standing at the furniture counter for quite a while, we walked back to the front …
Prices are very high. Quality of furniture is good but I don’t think it’s worth some of the prices they ask. We got the same nursery chair they had somewhere else & we paid over half the price.
Placed a online order. Extending the pick up as I was out of town for the holiday. Got a email 3 days before my pick up date that my order was canceled. Called the store they told me they have no control over if a pick ups been extended …
The staff was unhelpful. I was looking for a specific product which was “available for pick-up in one hour” from this store on the website, but they insisted they didn’t have it. No one physically checked. They literally just asked each …
I went to Buy Buy baby to create my baby registry as a first time mom. Marla was so helpful & great she walked with me through the entire store helping me select items for my registry & answered all of my questions to the best of her …
The staff was nice and super helpful; but I definitely have a bone to pick about their plus size expectant mother/handicap expectant mother accommodations. Having injured my ACL 4-5 months before conceiving, sometimes I still need a …
I ordered a gift for pick up & when I arrived, they say they cancelled the order (because they didn’t have it in stock) although it was in stock when I purchased it. I never received any cancellation notification and I was still charged. …
I placed an online order for an outfit for my niece which was on sale. The associate saw it was nearing the expiration period for pickup and went to move the order. It wasn’t there, so she ASSUMED it had been picked up and decided to change …
Theresa was VERY helpful. I walked in, not knowing ANYTHING about car seats and strollers, and walked out feeling more confident. We’re going to set up a BuyBuy Baby registry and order online. Thanks so much for the attentive, brilliant, friendly service!
Great clean store and has a really nice nursing room with changing table
Rude customer service
so bay servers
Ok staff
Basically a Bed, Bath and Beyond filled with only baby stuff.
Great service and clean store.
Everything was overpriced. The variety wasn’t great either.
Poor staff, low inventory, no help what’s so ever!
This place is nice, clean and the staff are helpful. The prices are pretty good too.
Cassie went above and beyond to help my wife and I with our purchase.
Okay I am rating specifically for the employee Quinnton!! Stellar customer service 🙂 he deserves a raise
Wonderful baby store! Good prices, Great selection, easy on/off from 270/Morse/Easton
Horrible experience. Terrible customer service. Would not recommend.
Took a looooong time to find someone to help. Prices are far more expensive than at Babies ‘R Us for the EXACT same products.
No customer service, putting a trashbag in the trashcan was more important than I was
Selection varies, but overall lots to choose from. Prices are a bit higher than most, but the selection may make it worthwhile.
Went here to purchase a travel system and customer service was absolutely horrible. I left without buying a thing. Do not plan on returning.
Very helpful staff, when I needed help with a friend that was registered. They also have free wrapping paper which helped me save a lot of time.
Easton store. Had the pleasure of working with Julie and Marla. Resolved my issue in 5 minutes and they could not have been nice.
Friendly staff! & I love that they have Charlie Banana cloth diapers! They’ve been very helpful any time I’ve gone into the store or had to call in
Extremely poor customers service and assistance at the store in Easton. We have been waiting 15 minutes for someone to assist us, and we haven’t received help despite asking multiple times. I will not shop here again unless forced to.
My wife loves this store even more than Babies R Us. Comparable prices, but different selections. This store itself is huge and filled with everything you could possibly need for baby. Really nice staff and clean store.
Marla helped my boyfriend and I start our very first registry and was very thorough about everything. She made us have a wonderful experience!
The 5 stars are for Cassie, she was so helpful. She took the time to explain everything for us. She is very informative and her advice were very important and on spot.
this is the only store I’ve encountered that charges 20% for a return that was a gift with no receipt 🙄 also about 20 people were in line behind me and the clerk decided that was a good time to take her lunch break …
Register employee did not let us use our first coupon because she ran the transaction too quickly.. “you can use it next time”
We had called ahead to make sure they had a display model of the Chicco Tre jogging stroller, they told us yes but upon arrival they could not find it. The associate did look and was kind but we had driven half an hour to see the model and then they ended up not not having it.
Friendly staff, free gift wrapping services, clean environment, family friendly. The one star i withheld is do to the pricey tags. They would have a lot more regular business from me if they scaled their prices down a bit.
Never order a crib! It could be deliver to another state and address and be left at the front door of a stranger without even asking for a signature. After that, BBB customer service is a nightmare, they will not help you until maybe a …
Fully vaccinated, already had Covid, still forcing us to wear masks. This is the end of our country. Stop supporting these places. It’s overpriced Chinese garbage anyway.
Was shopping here for a dress for my 7 month old. Get asked if they can take pictures and give us a 8 x 10 for free. They take an hour and make her cry then try to offer us to pay $250 for the pictures and we turn them down. They say the 8 …
Landen is the stroller whisperer! The most knowledgeable person with regards to stroller features and options we’ve ever met! Not a question he can’t answer! The manager Jen is equally amazing in her own right! We’ve never really considered buybuy BABY but this is now our go-to store for all of our baby needs!
Buy buy baby has been so wonderful to work with. From creating our registry to assisting with our worry wart nagging of being first time parents. Biggest shout out goes to Cassie for putting up with our weird antics while shopping for …
Great products…WORST CUSTOMER SERVICE of any retail store Ive ever dealt with. Its as if the employees are there on a Work Release Program and are FORCED to be there. Many of the customers are first time parents and have questions or need …
We completed our registry with the help of Kim! She was so knowledgeable and helpful throughout the whole process. My husband and I are not around infants too often and it was like baby 101. She was so good with everything I feel like I could let her watch my child lol
The baby set I had was discontinued, and I needed the matching mobile to round out my nursery – sold out online and I couldnt find it anywhere. So I set about calling Buy Buy Baby stores across the US. Some people were helpful, some were …
Called to check the return policy and associate was very rude.
Update: I went to the store to complete my return and the associate helping me was polite and sweet. Then she was treated rudely by the other associate!
I was not well and had to get a gift asap. Allan knew everything about the strollers I was interested in and ran to the back three times to get what I needed. It is hard to find staff that know their products these days or who are engaged …
I would give zero stars if possible. I ordered a gift for a baby shower off the registry, and they shipped the gift (which took a while) with just the box the gift was in with a packing sticker slapped on it. When the gift arrived, the box …
Do not purchase big items here!
I purchased a bassinet for my baby and my baby absolutely hates it. Will not sleep in it. We have tried multiple different ways to make it work for him but it …
Dee with customer service has helped me twice now with returns. Being a new mom with little sleep running out to any store is a hassle. Each time I received amazing customer service with a smile. She was so pleasant and polite. I really …
My daughter and son in law registered at buy buy baby at easton and had an amazing experience. However i went in yesterday to purchase the car seat covers for the twins car seats and was treated horribly. There must have been a …
Limited clothing selection. Nothing above size 18 months in store. I was in line at a cash wrap, and when it came to my turn the employee walked away without saying anything. Then she returned when I moved to the other line. The employee at …
Customer service is horrible. Prices were way too expensive. The delivery date on my package was changed 3 times and now I’m not even going to have it for the baby shower because they have no idea where or when or if my package is ever going to be delivered. Never again
Excellent. The staff were helpful esp Serenity. She was able to help me with details of a particular toys
If I could give 0 stars I would. My husband and I went to the store with the intention of buying our crib. After being walked by and completely ignored while standing at the furniture counter for quite a while, we walked back to the front …
Update – after finally getting a supervisor on the phone the credit was processed. …
Prices are very high. Quality of furniture is good but I don’t think it’s worth some of the prices they ask. We got the same nursery chair they had somewhere else & we paid over half the price.
Placed a online order. Extending the pick up as I was out of town for the holiday. Got a email 3 days before my pick up date that my order was canceled. Called the store they told me they have no control over if a pick ups been extended …
The staff was unhelpful. I was looking for a specific product which was “available for pick-up in one hour” from this store on the website, but they insisted they didn’t have it. No one physically checked. They literally just asked each …
I went to Buy Buy baby to create my baby registry as a first time mom. Marla was so helpful & great she walked with me through the entire store helping me select items for my registry & answered all of my questions to the best of her …
The staff was nice and super helpful; but I definitely have a bone to pick about their plus size expectant mother/handicap expectant mother accommodations. Having injured my ACL 4-5 months before conceiving, sometimes I still need a …
I ordered a gift for pick up & when I arrived, they say they cancelled the order (because they didn’t have it in stock) although it was in stock when I purchased it. I never received any cancellation notification and I was still charged. …
I placed an online order for an outfit for my niece which was on sale. The associate saw it was nearing the expiration period for pickup and went to move the order. It wasn’t there, so she ASSUMED it had been picked up and decided to change …
Theresa was VERY helpful. I walked in, not knowing ANYTHING about car seats and strollers, and walked out feeling more confident. We’re going to set up a BuyBuy Baby registry and order online. Thanks so much for the attentive, brilliant, friendly service!