Selective Insurance offers primary & alternative market insurance for commercial & personal customers and flood through the National Flood Insurance … See more
Took two calls, talked to six different people and still could not get an answer that made much sense. I continued my policy for now because I was too busy to start all over with someone else.
One tiny accident with a curb when I was in the midst of a heart attack – no other car involved- spotless driving record for 50 years and my rates were raised significantly!
I should have stayed with Erie
Good company, thanks for your support for our small business over the past years, Selective has been there for us when we needed them, thanks john@woodstocklog.com
I am giving 3 stars at this time only because I have been a long time customer with great service, however , the latest issue that has been going on for the past 2-3 months, has been very difficult and I feel that it has not been resolved yet
During my audit I was missing a COI that didn’t print. This caused my premium to change. When I called to inquire Taylor pointed out the reason for the up charge. I corrected the issue and premium went back down.
They provided very competitive pricing and the online platform is very easy to use. They send relevant email updates without fulling your inbox with junk everyday.
Website needs work. I could not schedule a payment for a future date. When I realized this I tried to delete the payment but it still went through and is still showing up on my credit card as “pending.”
had a roof blow off during a wind storm on my shop the replaced it and the process went unbelievably smooth they worked with contractor and i did not have to wait any of my time they handled it all for me
* I just switched from All State to Selective and it has been an easy transition. Your Customer Service Representatives are very professional and friendly.
Chadler Solutions increased my premiums more than $700 a year after having filed my one and only claim with them. Oh, I had gotten from behind as well!!
The worst insurance company ever never use them charged my checking account 2667.77$ then threaten to cancel my policy sent a notice of cancellation then called them in panic charged my cc 1409$ the are CROOKS
Canceled my coverage with Selective because I received a rate from Liberty Mutual that was almost half of my monthly premium. Lower your rates Selective.
The three customer service people I talked with were really nice, unfortunately they could not answer my billing question during the phone call. I’m waiting to receive a call back (it’s been 24 hours)
Two employees (Nichole Unroe and Anton Bowen) within selective try to take advantage of the situation and not focused on delivering customer services. If they are assigned to your case please reject them and use someone who is rationale and know what they are doing.
My experience was very positive, professionally handled in a timely manner. I have always found their personnel to be plesant, knowledgeable and very professional. They have always been great to deal with.
I was a new customer 3 cars hit me in the back the person at fault had minimal coverage and there was some confusion about the 1st car hitting me and the other 2 hit after he did. I called Selective they took over and got me a rental paid …
These guys are as bad as they come. For two years straight we didnt get any bills for 2 months, and they canceled our insurance with no notice. And both times we found out 30 days after they canceled us. It has to be a racket
Not to ne trusted. Haf auto pay and they would say the money wasn’t there luckily my bamk statement would come a day after tjier bill. And i could see the money was there my baml would tell them that the money was there buy they refused to relax thier charges. I dropped them.
IT IS A VERY GREAT INSURANCE COMPANY FOR SMALL BUSINESS OWNER. WHEN WE GET A WINDY AND RAIN WITH POWER OUTAGE THIS COMPANY HELP WITH VERY RESPECT WITH TIMELY MANNER SETTELE MY CLAIM. GREAT CUSTOMER SERVICE
Horrible and I mean the worst experience with insurance I have ever dealt with. Not professional and will not pay on claims. You pay them but they don’t cover you. Scam if you ask me.
I had issues that arose late Sunday evening and an associate was able to help me with everything on Monday morning to my satisfaction… I was very pleased…
Selective insurance did a great job in reviewing my existing policies and making the necessary changes. These changes and updates decreased my insurance premium.
Selective is my general and professional liability carrier and I’ve been very happy with the customer support and the ease of working with the representatives.
Actual insurance they have done great over the years however getting support from dealers or company direct is a total failure. Watch out as they have frequent large insurance rate hikes.
Requested a copy of my flood certificate be emailed to me and it was done on the same day. I was able to make the request with an email and appreciated I did not need to wait on a telephone line to explain my request.
Commercial auto coverage is wonderful with selective. You get to work with great people and if you are a small business their plans are top shelf but budget friendly.
Very friendly and helpful people. They will go above and beyond to insure they completely and professionally handle any and all questions or problems that their clients have. Highly recommend there service to anyone looking for easy and stress free company to work witj
I have had no problems with this service and when things are rough and I cant get my bill paid on time you work with me.I have not seen that every where I have been . Would tell my friends and family you are a fantastic insurance company.Keep up the good work . Have a great day everyone.
When shopping around, their prices and coverage were competitive. I left my other agent because I never heard from him. Haven’t heard from my new agent since my original contact over a year ago. Maybe this is the new way the business is run.
My call to the Customer Service Department was handled in a polite, professional, knowledgeable, patient and cheerful way that made me most content when my problem was resolved.
Excellent customer service. Professional, thorough and so fast. Our claim was handled in just a few hours. Such a welcome experience after our incident!.
I have the best insurance agent on the planet….Susan Strickland, Glascock & Meenan, Selective Insurance!! Susan is so knowledgeable, thorough, friendly & efficient! She is the best!! I highly recommend her!!
We had a claim for damage to a table by an outside contractor and Selective was very fast in approving our claim and fair in the amount paid for the damage
Worst company in every way. Agent never answers the phone or calls back. Every single thing they should cover comes with ridiculous red tape and totally unreasonable stipulations to cover. Huge waste of money. There are so many other …
They don’t give zero stars, do they? I have been made to feel like I am cheating the company by making a claim on my roof. They are telling me they can tell me exactly when a storm specifically affected my exact roof and are claiming that …
After a severe storm we had roof and siding damage and they quickly assessed our damage and we were able to have damages replaced in a timely manner,while other neighbors had other insurance carriers waited 2 months for their adjusters to respond.
I haven’t had any claims on this flood policy. Thank G d. We used selective for our business insurance and it was always a good experience. People were friendly and helpful.
Horrible experience with these people. I recommend looking for someone else. They were no help to me in my family in our time of need. I paid homeowners insurance for many many years. They said everything was excluded. Scrutinize your homeowners insurance, cuz they will screw you
I had an issue with a “check gone astray”. When I called in to resolve the payment, the service rep was respectful, clearly explained the options available and made me feel confident that my account was of value.
The company reviewed errors I had made, and corrected the premium overpayments, going back five years. Superb service, extremely responsible. Five stars*****
Worst insurance company ever, do not get insure from them they will steal your money, and treat you like you are no one to decide or no one to know why or how come those prices are like that. DO NOT GET INSURANCE FROM THIS PEOPLE THEY WILL STEAL FROM YOU.
I have been with Selective Insurance for my adult life. My agent Is the Parker Agency, Manasquan , N.J.. They go above and beyond for service. They help with lifes changes and recommend the best coverage’s..
Stay away from this company. I was blind sided on a one way street by a car that was previously parallel parked. They did not even bother to review the photos of the damage to my car. The photos that I gave them prove that the other guy hit …
had a claim with this insurance. Very rude adjuster. She raised her voice and tighentened her tone whenever I asked questions, often answering, “this is not how we do things” When Carla was not available other people gave me wrong …
Out of all the insurance companies I have worked with for both my home and business (church), no other company compares with Selective for quick service and respect.
Took > $13000 out of my account for failing to fill out an audit I wasn’t aware was mandatory. Instead of informing me that they were about to withhold the maximum amount allowed by law as hostage, they just went ahead and did it, putting …
they send out unqualified secret unannouced property inspectors .that .label my steel siding as alum siding ..exaggerate a ivy problem that was never a problem ..threaten to cancel my insurance for this ivy non problem..and their computer …
Their billing layout is TERRIBLE. Grab a highlighter to color key specific items you’re trying to determine what’s what. BUT the level of customer service is excellent. It really depends on what your personal priority is.
I am close to 80 years old and was nervous as this was my first experience in reporting any sort of vehicle accident. The selective representative was calming, congenial, informative, and helpful in every way.
I was quiet worried with the details as I am a new home owner. The representative was very reassuring and polite. she informed me on the status and told me they can assist if any issues arise. …
they are always polite and friendly when I call with a problem. Recently I purchased a new truck and when I called my agent they didn’t completely follow thru with my request, but never have to worry when I call Selective directly.
The claims process was handled professionally, quickly and with sensitivity. Special mention for our adjuster, Cheryl. A pleasure to work with and an excellent representative for Selective.
As a new customer, I wanted to set up a payment plan so I called. The Contact Center Rep. was able to assist and resolve my issue. However, she didn’t express friendliness in her voice so I was reluctant to ask questions.
Selective responded immediately to our claim and settled the claim quickly and very satisfactorily. It was a pleasure dealing with them, they answered all our questions promptly, and made the experience completely painless. Highly recommend them.
They stole my money. Paid my bill on time every month. When I moved out of state and they don’t provide coverage here. I had to find other insurance so I canceled my policy with them. This happened on March 8th and on April 2nd they charged …
Selective Flood Insurance is wonderful. The customer service representative Paul Ventura was personable and resolved every issue immediately. The cost of the insurance actually dropped last year and is still reasonable this year.
I’m 82 years old and have had Selective Homeowners insurance for more than 40 years and they are cancelling because i haven’t been able to get my dog described by a vet as to the breed and disposition. I haven’t been able to get out to the …
I have been in the restaurant business since 1979. I wish I would have found Selective years ago. They have been the best people to partner with that I have found for General Liability and Worker’s Compensation Insurance. Thanks so much!
Selective Insurance is a great company to work with. Excellent customer service in all departments. We really enjoy doing business with Selective.
Delia Bullard, Black’s Tire Service, Inc.
Selective made an error by crediting another account with my payment. Took multiple calls which required totally explanations each time. Each promised to fix it but didn’t happen
Our business rep, Rochelle, could not be more responsive or helpful. She is such a pleasure with whom to deal. We have never had a negative experience and we saved money when we switched to Selective in 2012.
My Selective agent guided me all the way. He made sure my destroyed attic was restored to a state that was better than before I bought the house. I thought he might be upset when I first contacted me about racoon damage. Instead, he …
I had a homeowners claim with Selective Ins. From reporting the claim to speaking with the adjuster everything was done in a professional and timely matter. Happy with the service.
My first windshield had a distorted defect on the ride side from top to bottom. My replacement had the same defect. Nothing Safelite can do. Thats how Chevrolet Silverado aftermarket windshields come they said.???
A great company to deal with. Small claim handled promptly. Very professional local agent who supports our small town charitable events. Excellent web-site, payment options, and easy to understand policy.
Very prompt & got our new car added in a timely manner. Very pleasant. Appreciated him checking that I was there & present during call. Appreciate he checked if I had a vehicle to remove as well.
The process of reporting a claim and the help provided was great. I have not had a w/c claim in a very long time, and although I would have preferred to not have a claim to deal with, selective helped make it easier with their professional staff.
Absolute worst. Would give negative stars if I could. They will take your money and leave you high and dry by canceling your policy if you experience a disaster and make a claim.
Selective has a great website, the need for agent contact still exists. Filing online claims are easy. Tracking and following my acct is great, of course I think is easy for me as i am computer literate.
Had to replace a cracked windshield. Selective told me i had to go to a special Safelite center due to necessary recalibration where it would be covered in full. I made an appointment, drove 40 minutes. Safelite replaced windshield but did …
Kathy Lamarr acted with great professionalism in getting us the best rates and policies for our insurance needs. Kathy did all the legwork so we couldn’t focus our attention on some of the other aspects of buying a home. We have been with …
Miserable people, they totaled out my car, offered me less than a third of what it was worth, it took them 2 weeks to send out their appraiser and then another week and a half to come to the right price because I fought with them. After 3.5 …
My non-profit put in a claim to recoup the costs of a glass door shattered by our landscapers. The process was pain-free at our end, and Selective communicated with us throughout the claims process.
I saved a lot of money by switching to Selective. I have not had a claim so far, but the information that they send via email has been useful. They informed me of a recall on my car that I didn’t know about which was good to know.
After being a policy holder both business and personal, for ALL of my insurance I was dropped after 15+ years for a claim. I paid in more to them than they paid out. Plus they did not do due diligence on the claim and were absolutely …
I have had no problems with the company from the first day we spoke with the company when we were searching for Liability and Workmans Comp Insurance. And they have been extremely helpful since!
The request for help with the past due payment was handled professionally and timely. The issue was resolved in short conversation over the phone and the confirmation was communicated over email within 15 min. Very satisfied with the service. Thanks.
I’ve been very pleased with Selective Insurance Group, Inc. The rates and coverage are very competitive. The only reason I didn’t give Selective 5 stars is because I have yet to file a claim and that’s the real test of any insurance company.
Great customer service. I love companies who still have staff to answer the phone, and who are able to solve answers without being transferred to 10 people. Great company.
* I still have Selective for my home owners. Sadly, I had to drop your auto insurance because your rate was way too high. I could not justify keeping it at a price of $1400 compared to another company for $600. …
Absolutely the worst insurance company I have every had the displeasure of “working” with. Between them and the Agency the financial information we get every couple of weeks is wildly different in term of what we owe. The level of communication and customer service is abysmal.
Recommended by my insurance agent, Ashley Dunn, when I complained about the rising costs over the years – of similar coverage – with Encompass
insurance. …
Read all first: 5 Stars for actually speaking with humans. They are helpful, knowledgeable, and prices are pretty great. Now for their website, I’d rate them 2 Stars. Not that user friendly, hard to make a payment, keep getting errors, …
After Years of being a good, faithful paying Customer, with ZERO claims filed and running our Small Business the same way for continuous years with very little change…. …
I really would rate Selective Insurance Company a 5 star company due to their prompt service at all times. I have been with them almost 5 years. I have received wonderful service.
Selective should be ashamed of themselves. They are the only major insurance company I know of that is not offering a discount during this C-virus crisis. Instead they let you “defer” a payment until later but you still have to pay 100% …
It’s a really long story that I don’t have time to type out. Overall, I highly recommend Selective Insurance. They have friendly and knowledgeable staff who sincerely want to help you, they’re not just there for a job. 🙂
Customer service is a nightmare. Buy your insurance somewhere (anywhere!) else. I had to call six times about an overpayment which was completely their screwup. Three times I was told all managers were “in a meeting”. I asked for …
We have enjoyed Selective Insurance for several years. They are quick to respond and the audit is in a timely fashion. I have never had a problem with them.
We are new, but so far so good. Our agent Jeff explained everything to us so we know exactly what we are paying for and we never felt that he was pushing us into anything. Customer service was very helpful when I called with a question about our first bill.
Selective and their team was prompt , professional and fair in the management of my recent claim. It is reassuring to have a company like Selective providing protection for you, the policyholder and your valuable assets. Thank you!
The ease and simplicity of the web portal is fantastic! I love it because I can log in, make my payment or check my policies on my time, log out and be done with peace of mind knowing it was just that simple! Keep up the good work …
When we bought our current house, Regions Bank, the mortgager, had their own in-house insurance company. We bundled our home and auto insurance. The Regions insurance was taken over by McGriff Insurance Services at the Greensboro, NC …
Coverage for our home and cars in the manner and at a price we desire, knowledgeable and responsive local agent, and we appreciate the frequent notifications about our insurance, new coverage options and articles to make our home safer.
Selective does not do their own audits at the end of the year. They make us (the client) do the audit which is very involved and complicated, and they demand that it be done before payroll services even get their quarterly reports done for …
When I called my agent, (Betty) she always responded in a positive and professional manner. I would deal with Betty again. I think she did a great job servicing my policies.
My claim was taken care of in a timely manner and with a courteous agent. The rental car company picked me up at the body shop and took me to the car rental company. No hassels. No cost to me for the rental car.
We have been customers for at least ten years. In that time we have had a few fender benders and Selective has always come through with great service. I don’t know if there are cheaper companies, but I value service over price. I just wish there was a way to eliminate the need for a local agent (which may be a cost savings?).
* First, Selective was a firm that would cover a smaller business like myself and they were very easy to work with, especially under a deadline. Great communication and very personable. Thank you. …
I had a deer run into the driver side of my car back on May 1st 2018. Selective Insurance was very helpful and took care of everything. They also made sure I had a rental car to drive while mine was being repaired.
I would most definitely recommend Selective .
Never missed a premium payment but when Florence hit in September 2018 our home was flooded and Selective was more interested in finding ways of getting out of paying rather than being there when needed.
I had a flood. The flood insurance called to schedule a appointment with me. Reviewed damage made assessment. Claim was processed within days. Outstanding customer service.
i was a selective customer for many years and paid my dues on time like clock. ( i do have excellent score ). after so many years i had a claim do to 60 mph winds with hail in my area which damaged my roof, siding and 6f fence. i brought an …
Best Customer Service I’ve ever received from an insurance company. They have the most professional and knowledgeable staff. No regrets on choosing Selective insurance. Thank you!
* Every year the process of renewing our policies, reviewing them with our broker, and receiving a correct invoice always goes very smoothly. Questions and policy changes are always handled promptly and satisfactorily, and our brokerage …
I have paid my bills on time and I have never filed a claim. Selective’s payment system went down and rather than accepting this, they tried to charge me a $25 fee for the payment not going through because their system was broken. It took …
My agent, Cathy of Shevland and Associates, always gets back to me right away, calls early before either my homeowners or auto policy is due to discuss coverage and ALWAYS finds ways to minimize the premium. I have never had a problem with …
Emily was great working with me when I needed a commercial policy. She is professional, and worked hard to find the very best policy for me personally, at the best price. She answered all my questions and was very pleasant to work with …
After several Big Corp policies, I found a better insurance company with a solid track record of coverage, customer service and Price. Great to have saved over $400 a year from Progressive, who insisted they were the lowest. My new policy …
Have nothing but good things to say about Selective Insurance. They have been responsive to everything we have asked of them–documents, adding, deleting vehicles, boats, etc., very quickly. Had our RV in storage, RV next to it caught …
My first call to open new claim was handled with compassion and sensitivity to my young daughter’s recent accident on icey road coming home from late shift as CNA at nursing home. Asking about my child’s safety and wellbeing were first …
We have our auto and homeowner’s insurance with Selective. My wife has been with them her entire driving life and wouldn’t go anywhere else. They’re rates are reasonable and customer service is excellent!
Selective Insurance’s agent who processed my audit did a great job working with me remotely during the Covid crisis. She was very patient, knowledgeablee and responsive to my questions. I believe Selective has a great team and highly recommend them.
Selective has been very understanding during a time of quarrentine and unknown financial situations. They worked with us to ensure we are always covered and have no lapse. The level of customer service was terrific. I could not ask for more!
I had a hail damage claim on my house roof and air conditioner outside unit. I had never filed a claim before so I didn’t know what to expect. Selective Inspected my roof and air conditioner unit within a week and got the approval shortly …
Selective insurance was great with taking care of our claim very quickly and we didn’t have any complaints about how things were handled. Fires are a terrible thing to experience but they were great to work with!
Representative called back quickly. Listened to my unique problem and solved the issue intelligently without resorting to buzzwords like “company policy” or “security issues” to avoid making responsible decisions.
I’ve had Selective for 4 years and haven’t had a claim until this year. The claim process was flawless. So happy to have found this affordable insurance.
After three loooong holds, I finally got a representative was very nice and polite, but completely unable to answer my questions. Our organization’s policy expired in one week, yet there was no invoice on the web portal, nor had we received …
My agent found Selective for me after I reviewed how much I was paying for Homeowners Insurance. I did some research and found they were a great company with a solid reputation. Fortunately I have not had to use them for anything. I …
We have consistently had an excellent experience with Selective. Excellent coverage at an excellent price, excellent claim response, very reasonable, appreciative of us as a customer and a pleasure to deal with.
The team at selective are head and shoulders above any experience I’ve had in the insurance marketplace. They partnered with us to get to know our business and unique needs – and have incredible resources to assist us with our risk management strategies. Highly recommend!
I had a major setback with my building that Selective covered the smallest portion of content. I still had to work out of this building 5 days a week and struggled to find time for cleanup, sorting out items, inventory items, dispose waste …
I have been insured by Selective for over 27 years and have not encountered any issues. Their personnel are professional, polite and handle inquiries, requests and claims quickly and efficiently. I initially had renter’s and auto insurance …
Selective has been my commercial insurance for many, many years. Recently I had a reason to file a claim and they have made it impossible for me to complete the claim by requesting unreasonable proof of the theft. Its a long story but I’m thoroughly frustrated by my experience try to get them to pay for my loss.
I really thing Selective has taken things to the technology age….I love that I can log in and prepare my own certs of ins that we need for building permits. I really am thankful for the pay as you go workers comp policy. This is so much …
* Customer service has always been very professional, courteous, and helpful when I have called for any reason. I have never had my mortgage payment drop before….it has always risen as taxes & insurance have gone up. So when my mortgage …
We have used Selective since 1997. We lost our home to Superstorm Sandy in 2012. Selective came through for us immediately with full coverage…unlike other flood insurance companies during that time. They made a very stressful time in our lives a littler less stressful. We highly recommend Selective Flood Insurance.
This is the first time making a claim with selective insurance. Not only have my phone calls not been returned, once I called customer service, and was placed on hold with the claims dept. the call was dropped and I was to called back. Also, so far as I know, they have not payed the claim!!
Some “bad actors” decided to engage in the theft of our catalytic converter. As horrific and personal this property crime is, they very easily got away with it. Fortunately, Selective Insurance is on our side, and came to our rescue. …
I got a letter saying my insurance was cancelled. Non payment. My bank sends that out every month for years now. In the same delivery, I got a letter saying I was reinstated. I called my bank. They said it happens often. Not just with …
The Customer Rep (Kayla) was VERY helpful and spoke slow enough and clear enough so you could understand her. In my 40+ years in business, Selective is the best insurance company I have ever dealt with.
Our $916 payment was applied to another customer’s policy. I did not receive notification that there was an issue until Selective sent us a cancellation notice demanding payment immediately or they would terminate our homeowners’ policy. …
I am grateful Selective Insurance was there for LP3 when other insurance companies turned us away while I was trying to ensure our homeless hotel was in compliance with state insurance regulations. These bigger companies sometimes don’t realize how much they’re helping smaller businesses!! Thank you Selective!
Experienced our one and only claim after 12 years in business. Selective Insurance was extremely helpful in getting us through the process. Highly recommend Selective Insurance
Recently had a converted stolen out of our truck in the middle of the night. Selective was very helpful and responsive, we supplied police report and video of the crime. Our claim was handled fast, professionally and friendly.
Very thankful. I sent one email to my personal insurance agent and within one or two days the Selective agent called me to ask a couple of questions and to advise me my check to pay for $100 of my tow bill was on the way. It was truly easy and I am very thankful for the reimbursement!
I call with an issue and it is handled very Professionally. I felt comfortable asking my questions and pleased that I was NOT talking to an automated machine.. I pay my bill and if I have any questions about anything concerning my Selective …
Having recently made the switch to selective they have met or exceeded my expectations as a General Manager. Confidence has never been higher with the team providing the needs for Drost a growing full service company. I would recommend Selective Insurance for any business small or large
Selective Insurance has great customer service. There representatives provide quick responses to settle claims in a timely manner and communicate how claim will be processed. Great customer satisfaction. I highly recommend Selective Insurance Company.
Buyer be ware!! Short and simple. Never ever filed a claim for anything in the past. Been paying premiums for years with Selective Insurance on two on-going separate businesses at the same time with separate policies. My one business …
Re: H06 insurance coverage, I had water damage from the next door unit’s leaky toilet valve resulting in +$10,000 worth of damage. My Selective insurance adjuster came out within a day and surveyed the damage, then issued an initial check. …
I switched to Selective after Progressive had not fulfilled their promise to reduce my rate substantially after a year if I had no incidents. It had been over five years and they would not respond to my inquiries, so in turn I went to Jim …
We have a business that needs to keep running. Selective provided us with quick response to secure a much needed rental until the claims process was complete which allowed our business to continue moving forward. They were great and wonderful to work with.
Everybody I have ever had to deal with at Selective has been very polite and helpful. I put Selective’s name out there when anyone ever asks for a new insurance company recommendation. I had Selective in the 70’s early eighties, then they …
I have been eith this company for 25 years or so. Their price are hard to beat. They service all of my insurance needs from home to auto. They have ALWAYS BEEN THERE WHEN I NEEDED THEM THE MOST. The employees are great, they make you feel like family not another customer. Top Notch
Selective Insurance is an excellent choice for coverage… The staffs are professional, and attentive. The results is as good as it could be. I am thankful for the quick response, good value, and quality of the needed restoration of my humble home.
I have been a Controller for many years, and used to consult with businesses large and small before that. I have dealt with many carriers and agents throughout that time. I cannot think of an area in which Selective could use improvement. …
As I shared in an email to Supervisor over the team that assisted me, Matthew Young, all of the people involved in my claim were very courteous, reassuring and professional. Those folks were: Churie Prince, Alexander Rusinak, Daniel Mohan, …
I like working with selective insurance for my business insurance needs. They are very competitive and customer service is impeccable. All the representatives I speak to, in different departments, are knowledgeable and respectful. They always resolve my concern promptly. I would highly recommend them.
If you have a policy when you sell your house make sure to get a refund of the remaining premium. This company will make it harder for you to do this than is needed. When you do get a person on the phone, you will most likely meet a wonderful person. The system is not easy to get your refund. People great, system sucked
I had flood damage in my office unit, and the rep Justin from Selective took care of my claim quickly, efficiently & professionally. I was able to use my preferred contractor to do the work. I highly recommend Selective Insurance.
This was our first time experience of having our whole house flooded. We are so greatful that we bought a flood insurance from Selective Insurance Company. When we called a representative responded immediately in a professional manner, and provide us some guidance on what to do. We are so glad that we signed up with you.
The staff at Selective have always been helpful and friendly when I needed to discuss my policy. The only reason I didn’t provide 5 stars is because I didn’t know they offered online access, which is my preferred method of making changes to policies and personal information. Apart from that, Selective is a great company.
Our small business has been with this company for years. We are always treated with respect and professionalism. The employees are very knowledgeable and are always able to help with everything we have ever needed. I highly recommend this company to anyone looking for insurance.
Roof damage during wind storm. Then almost 2 weeks for an appointment for a adjuster to look at it. Then they cancelled that appointment due to ice and snow – yet we had ZERO ice and snow. Then rescheduled it for Jan 6th. Then cancelled …
Selective Insurance and their representative’s are the best! The Property claims specialist Mr. Joyce was very respectful and explained the process thoroughly. Selective Insurance and their property claim specialist helped our family during a extremely stressful time. Thank you Selective Insurance!!
Because of the poor postal service currently in place, I often have to call a payment in because I did not get the paperwork in the mail in time to pay a bill.. When it looks like this is necessary I sometimes have to wait on the phone an …
I have shopped around and no insurance company could come close to the cheap rate I have with selective. I just got a new 4X4 SUV fearing it was going to increase tremendously and to my surprise the pleasant and helpful lady I spoke with …
I have been a Selective customer for about a decade but had not had to use the claim process for some time. I was recently amazed at how easy and efficient the claims process was. Everything was handled with diligence and respect. It was about 3 weeks from claim date to resolution. 100% satisfied.
Excellent insurance, excellent staff! Made my claim-filing process incredibly easy and, if you can imagine it, pleasant. I couldn’t be happier with the outcome, thanks to superior customer service.
We have needed to make auto and home claims over the years. Both Selective staff and local agents have been extremely responsive. Premiums are reasonable, and agents review coverage to aid in savings when possible. They may not be as …
Selective has a “no frills, no bright lights and streamers” approach to coverage. They are honest, upfront coverage and no “oh we forgot to tell you about that” stuff. We’ve had their flood insurance for five years and couldn’t be happier …
I use Selective for my Business insurance. I have had nothing but a great experience with them from the moment we signed on to now! We have had them for (3) years now. …
I am a real customer and were very pleased with the service I received from selective. We’ve had two (2) incidents in one month period and didn’t know what to do. I decided to try my insurance company (selective) to see if there was any …
One time I had a dead battery in Walmart parking lot. I was put on hold, sent to a number that gave a bunch of email addresses. Never got answered. Went into Walmart they jumped my battery for me. The last time I had a flat tire on the way …
Selective is one of the best Insurance Companies we have ever used. There is always a customer service rep available. If they are unsure of what I need, the hold time for resolution is very short. They always seem to be happy and so helpful.
We have had homeowners and auto insurance with Selective for several years with consistently excellent service. Claims are processed very quickly, easily and satisfactorily. We will always stay with them. Service could not be better.
Bad customer service am long time customer but since no one c’ant speak with my self I will shop around and let see if my accent on phone will make you employee disrespect my self and rush my self you have to much call is maybe peoples who …
They have me in collections now for an amount that was charged to me for “improperly” cancelling my policy! Yup, they are attempting to collect $58.00 which they never sent me a bill. Good luck, Selective! I will never recommend anyone …
I have an auto claim that has been open for a full month. Adjuster apathetic, supervisors and loss dept. unresponsive-can’t even get my calls returned.
I work here, 13 years and they are a fantastic company to work for. Selective is like a family. They care about their employees and customers. They are a people oriented business.
I had an amazing experience with signing up for business insurance with Selective. I received thorough and friendly customer service and the process was very easy to do most of it online. They also saved us $1000/yr on our previous insurance policy
Worst insurance company I have ever dealt with. BE CAREFUL. Not only are their premiums high the customer service is horrible. We had an issue where we had to file a claim, the adjuster gave us half of what the job cost, we had to fight for …
Always courteous and caring…return calls promptly…call back to make sure that whatever issues I discussed with them have been resolved. Very satisfied!!!
Put in a claim because a piece of siding came off my home and after everything was investigate and a report was made my claim was denied. If homeowners pay each month for this insurance when why when something happens you can’t utilize it. I am very disappointed, unhappy and displeased
My policy was thoroughly explained to me. I received copies of it as well. The one time that we needed help from hail damage, they were swift to respond. The gentleman who came to check it out was friendly and we had a response back from the company in less than 2 days.
Policy information and coverage details have been easy to understand. Billing has been clear and no problems. I have not has a claim so I can’t say about that aspect, but I would think it would be fine.
Selective took TWO MONTHS to give us our money after a covered loss. They kept saying they didn’t have enough employees to process the claim, and I had to fight and threaten to address the issue publicly before they finally sent us our …
I’m a Independent Insurance Agent with over 20 years with Selective Insurance Corporation. I have only experience the best customer service and underwriting professionalism through their outstanding team. I’m looking forward to continuing our business relationship. Mr. Kelley Houston, TX
I’d never heard of Selective Insurance when I decided a couple years ago to shop around for insurance, but my insurance agent highly recommended Selective, and the cost was much less. You never really know until you have a claim, and I …
Selective provides wonderful customer service. They are responsive and professional.
I have had business insurance with Selective since 1991. I have great piece of mind knowing I am covered in case I ever need them.
I was able to reach a person at the customer contact center very quickly and they were knowledgeable, courteous and able to help me resolve my issue.
overall a good experience… still in the process of settling the claim.. more to come
Took two calls, talked to six different people and still could not get an answer that made much sense. I continued my policy for now because I was too busy to start all over with someone else.
We use them for both business and personal lines insurance and they’ve always been a pleasure to work with when we’ve needed them.
Representative was knowledgeable, respectful and helpful. We resolved the issue I had with billing.
Selective was very thorough and communication was easy when I had an accident in May of 2020.
One tiny accident with a curb when I was in the midst of a heart attack – no other car involved- spotless driving record for 50 years and my rates were raised significantly!
I should have stayed with Erie
Good company, thanks for your support for our small business over the past years, Selective has been there for us when we needed them, thanks john@woodstocklog.com
One call regarding an inquiry about our insurance and received the reply quickly. Great customer service.
I am giving 3 stars at this time only because I have been a long time customer with great service, however , the latest issue that has been going on for the past 2-3 months, has been very difficult and I feel that it has not been resolved yet
Marge the customer service rep. knew her job. I wasn’t given the run around. Highly recommend this insurance company.
It is a great customer service.
Outstanding service and best rates! They helped us tremendously during Sandy, and couldn’t thank them enough. Others had horror stories.
During my audit I was missing a COI that didn’t print. This caused my premium to change. When I called to inquire Taylor pointed out the reason for the up charge. I corrected the issue and premium went back down.
The agent was very responsive to our needs and walked us through the process with ease.
They provided very competitive pricing and the online platform is very easy to use. They send relevant email updates without fulling your inbox with junk everyday.
Very easy to talk to, knowledgeable, personable. Questions answered without making me feel inadequate. Will recommend this company!
Website needs work. I could not schedule a payment for a future date. When I realized this I tried to delete the payment but it still went through and is still showing up on my credit card as “pending.”
had a roof blow off during a wind storm on my shop the replaced it and the process went unbelievably smooth they worked with contractor and i did not have to wait any of my time they handled it all for me
* I just switched from All State to Selective and it has been an easy transition. Your Customer Service Representatives are very professional and friendly.
I cancelled my policy nearly a month ago, and they refuse to cancel or refund my premium.
Canceled insurance May 1, not received my
refund check for over 28 days. No contact from company as to why canceling after over 20 years of payments.
Great experience so far and saved money switching our Homeowners, Umbrella, and Auto polices from another carrier we had for 10 years.
Chadler Solutions increased my premiums more than $700 a year after having filed my one and only claim with them. Oh, I had gotten from behind as well!!
The worst insurance company ever never use them charged my checking account 2667.77$ then threaten to cancel my policy sent a notice of cancellation then called them in panic charged my cc 1409$ the are CROOKS
Canceled my coverage with Selective because I received a rate from Liberty Mutual that was almost half of my monthly premium. Lower your rates Selective.
Great company! My agent is always very responsive and eager to help with anything that comes up!
I have had commercial insurance since 2010 or thereabouts. I can’t be more please with their professionalism and service. Their rates are great.
selective insurance representatives are always professional, helpful and go out of their way to get the best rates.
I needed some help sorting my billing . Selective insurance service was prompt, professional , and polite
The three customer service people I talked with were really nice, unfortunately they could not answer my billing question during the phone call. I’m waiting to receive a call back (it’s been 24 hours)
Two employees (Nichole Unroe and Anton Bowen) within selective try to take advantage of the situation and not focused on delivering customer services. If they are assigned to your case please reject them and use someone who is rationale and know what they are doing.
My experience was very positive, professionally handled in a timely manner. I have always found their personnel to be plesant, knowledgeable and very professional. They have always been great to deal with.
Need better sign on instructions.
I called my insurance rep, he submitted a claim with the copy of a receipt I sent. It was addressed right way and paid out. Very easy process
Easy to work with. Customer service was helpful when I had a situation with a late payment.
I was a new customer 3 cars hit me in the back the person at fault had minimal coverage and there was some confusion about the 1st car hitting me and the other 2 hit after he did. I called Selective they took over and got me a rental paid …
These guys are as bad as they come. For two years straight we didnt get any bills for 2 months, and they canceled our insurance with no notice. And both times we found out 30 days after they canceled us. It has to be a racket
We switched to Selective in 2021. The change was easy to accomplish. So far this year everything has gone well.
When we had a claim Selective was very responsive and very fair. We would always recommend them to any business.
Not to ne trusted. Haf auto pay and they would say the money wasn’t there luckily my bamk statement would come a day after tjier bill. And i could see the money was there my baml would tell them that the money was there buy they refused to relax thier charges. I dropped them.
IT IS A VERY GREAT INSURANCE COMPANY FOR SMALL BUSINESS OWNER. WHEN WE GET A WINDY AND RAIN WITH POWER OUTAGE THIS COMPANY HELP WITH VERY RESPECT WITH TIMELY MANNER SETTELE MY CLAIM. GREAT CUSTOMER SERVICE
Horrible and I mean the worst experience with insurance I have ever dealt with. Not professional and will not pay on claims. You pay them but they don’t cover you. Scam if you ask me.
I had issues that arose late Sunday evening and an associate was able to help me with everything on Monday morning to my satisfaction… I was very pleased…
My adjuster was very prompt, explained everything and I was pleased with the whole process!
Very efficient in resolving a technical issue with the online portal. Quick and easy resolution. What more could one ask for!
Selective insurance did a great job in reviewing my existing policies and making the necessary changes. These changes and updates decreased my insurance premium.
Customer service was great, it’s been a while since I’ve gotten such excellent service. Thank you for having such a great team
Selective Insurance shows true professionalism. Agents are eager to assist you with whatever your concerns are.
Selective is my general and professional liability carrier and I’ve been very happy with the customer support and the ease of working with the representatives.
I got a sold truck removed from my policy (and later a new one added) with no trouble at all the first person I talked to!
Selective was very thoughtful and helpful with my claim. They have always been there for my business.
Actual insurance they have done great over the years however getting support from dealers or company direct is a total failure. Watch out as they have frequent large insurance rate hikes.
Requested a copy of my flood certificate be emailed to me and it was done on the same day. I was able to make the request with an email and appreciated I did not need to wait on a telephone line to explain my request.
Commercial auto coverage is wonderful with selective. You get to work with great people and if you are a small business their plans are top shelf but budget friendly.
Very friendly and helpful people. They will go above and beyond to insure they completely and professionally handle any and all questions or problems that their clients have. Highly recommend there service to anyone looking for easy and stress free company to work witj
The insurance rates have been very competitive and the claims service has always responded quickly and professionally when needed.
I have had no problems with this service and when things are rough and I cant get my bill paid on time you work with me.I have not seen that every where I have been . Would tell my friends and family you are a fantastic insurance company.Keep up the good work . Have a great day everyone.
When shopping around, their prices and coverage were competitive. I left my other agent because I never heard from him. Haven’t heard from my new agent since my original contact over a year ago. Maybe this is the new way the business is run.
Selective provides the up most professional service and knowledge on business insurance. A great value to any small business.
My call to the Customer Service Department was handled in a polite, professional, knowledgeable, patient and cheerful way that made me most content when my problem was resolved.
Excellent customer service. Professional, thorough and so fast. Our claim was handled in just a few hours. Such a welcome experience after our incident!.
I have the best insurance agent on the planet….Susan Strickland, Glascock & Meenan, Selective Insurance!! Susan is so knowledgeable, thorough, friendly & efficient! She is the best!! I highly recommend her!!
We had a claim for damage to a table by an outside contractor and Selective was very fast in approving our claim and fair in the amount paid for the damage
Worst company in every way. Agent never answers the phone or calls back. Every single thing they should cover comes with ridiculous red tape and totally unreasonable stipulations to cover. Huge waste of money. There are so many other …
They don’t give zero stars, do they? I have been made to feel like I am cheating the company by making a claim on my roof. They are telling me they can tell me exactly when a storm specifically affected my exact roof and are claiming that …
After a severe storm we had roof and siding damage and they quickly assessed our damage and we were able to have damages replaced in a timely manner,while other neighbors had other insurance carriers waited 2 months for their adjusters to respond.
I haven’t had any claims on this flood policy. Thank G d. We used selective for our business insurance and it was always a good experience. People were friendly and helpful.
Horrible experience with these people. I recommend looking for someone else. They were no help to me in my family in our time of need. I paid homeowners insurance for many many years. They said everything was excluded. Scrutinize your homeowners insurance, cuz they will screw you
I had an issue with a “check gone astray”. When I called in to resolve the payment, the service rep was respectful, clearly explained the options available and made me feel confident that my account was of value.
The company reviewed errors I had made, and corrected the premium overpayments, going back five years. Superb service, extremely responsible. Five stars*****
* The adjuster that worked with us was professional and timely
* The documents that we were asked to provide were easy to come by …
Claims experience was awesome. They were responsive, professional, and fast. The claim settlement was exceptionally easy and extremely fair.
Worst insurance company ever, do not get insure from them they will steal your money, and treat you like you are no one to decide or no one to know why or how come those prices are like that. DO NOT GET INSURANCE FROM THIS PEOPLE THEY WILL STEAL FROM YOU.
I have been with Selective Insurance for my adult life. My agent Is the Parker Agency, Manasquan , N.J.. They go above and beyond for service. They help with lifes changes and recommend the best coverage’s..
Stay away from this company. I was blind sided on a one way street by a car that was previously parallel parked. They did not even bother to review the photos of the damage to my car. The photos that I gave them prove that the other guy hit …
had a claim with this insurance. Very rude adjuster. She raised her voice and tighentened her tone whenever I asked questions, often answering, “this is not how we do things” When Carla was not available other people gave me wrong …
Out of all the insurance companies I have worked with for both my home and business (church), no other company compares with Selective for quick service and respect.
Took > $13000 out of my account for failing to fill out an audit I wasn’t aware was mandatory. Instead of informing me that they were about to withhold the maximum amount allowed by law as hostage, they just went ahead and did it, putting …
they send out unqualified secret unannouced property inspectors .that .label my steel siding as alum siding ..exaggerate a ivy problem that was never a problem ..threaten to cancel my insurance for this ivy non problem..and their computer …
Their billing layout is TERRIBLE. Grab a highlighter to color key specific items you’re trying to determine what’s what. BUT the level of customer service is excellent. It really depends on what your personal priority is.
I am close to 80 years old and was nervous as this was my first experience in reporting any sort of vehicle accident. The selective representative was calming, congenial, informative, and helpful in every way.
I was quiet worried with the details as I am a new home owner. The representative was very reassuring and polite. she informed me on the status and told me they can assist if any issues arise. …
they are always polite and friendly when I call with a problem. Recently I purchased a new truck and when I called my agent they didn’t completely follow thru with my request, but never have to worry when I call Selective directly.
The claims process was handled professionally, quickly and with sensitivity. Special mention for our adjuster, Cheryl. A pleasure to work with and an excellent representative for Selective.
As a new customer, I wanted to set up a payment plan so I called. The Contact Center Rep. was able to assist and resolve my issue. However, she didn’t express friendliness in her voice so I was reluctant to ask questions.
Selective responded immediately to our claim and settled the claim quickly and very satisfactorily. It was a pleasure dealing with them, they answered all our questions promptly, and made the experience completely painless. Highly recommend them.
They stole my money. Paid my bill on time every month. When I moved out of state and they don’t provide coverage here. I had to find other insurance so I canceled my policy with them. This happened on March 8th and on April 2nd they charged …
Selective Flood Insurance is wonderful. The customer service representative Paul Ventura was personable and resolved every issue immediately. The cost of the insurance actually dropped last year and is still reasonable this year.
I’m 82 years old and have had Selective Homeowners insurance for more than 40 years and they are cancelling because i haven’t been able to get my dog described by a vet as to the breed and disposition. I haven’t been able to get out to the …
I have been in the restaurant business since 1979. I wish I would have found Selective years ago. They have been the best people to partner with that I have found for General Liability and Worker’s Compensation Insurance. Thanks so much!
Selective Insurance is a great company to work with. Excellent customer service in all departments. We really enjoy doing business with Selective.
Delia Bullard, Black’s Tire Service, Inc.
Selective’s response to my needs, in several misfortunes ,is by far the speediest ever.
The follow up from continues past delivery. …
Selective has always responded in a positive, professional , and efficient manner. we highly recommend them.
Selective made an error by crediting another account with my payment. Took multiple calls which required totally explanations each time. Each promised to fix it but didn’t happen
Our business rep, Rochelle, could not be more responsive or helpful. She is such a pleasure with whom to deal. We have never had a negative experience and we saved money when we switched to Selective in 2012.
Dear Derwynn Anderson,
It’s true: The Selective team is proud of what we do to protect you and the …
My Selective agent guided me all the way. He made sure my destroyed attic was restored to a state that was better than before I bought the house. I thought he might be upset when I first contacted me about racoon damage. Instead, he …
I had a homeowners claim with Selective Ins. From reporting the claim to speaking with the adjuster everything was done in a professional and timely matter. Happy with the service.
My first windshield had a distorted defect on the ride side from top to bottom. My replacement had the same defect. Nothing Safelite can do. Thats how Chevrolet Silverado aftermarket windshields come they said.???
A great company to deal with. Small claim handled promptly. Very professional local agent who supports our small town charitable events. Excellent web-site, payment options, and easy to understand policy.
Very prompt & got our new car added in a timely manner. Very pleasant. Appreciated him checking that I was there & present during call. Appreciate he checked if I had a vehicle to remove as well.
The process of reporting a claim and the help provided was great. I have not had a w/c claim in a very long time, and although I would have preferred to not have a claim to deal with, selective helped make it easier with their professional staff.
I have been using Selective Ins since 2007, and always had a good experience with them. I highly recommend them for your business needs.
Absolute worst. Would give negative stars if I could. They will take your money and leave you high and dry by canceling your policy if you experience a disaster and make a claim.
Selective has a great website, the need for agent contact still exists. Filing online claims are easy. Tracking and following my acct is great, of course I think is easy for me as i am computer literate.
Had to replace a cracked windshield. Selective told me i had to go to a special Safelite center due to necessary recalibration where it would be covered in full. I made an appointment, drove 40 minutes. Safelite replaced windshield but did …
Kathy Lamarr acted with great professionalism in getting us the best rates and policies for our insurance needs. Kathy did all the legwork so we couldn’t focus our attention on some of the other aspects of buying a home. We have been with …
Miserable people, they totaled out my car, offered me less than a third of what it was worth, it took them 2 weeks to send out their appraiser and then another week and a half to come to the right price because I fought with them. After 3.5 …
My non-profit put in a claim to recoup the costs of a glass door shattered by our landscapers. The process was pain-free at our end, and Selective communicated with us throughout the claims process.
I saved a lot of money by switching to Selective. I have not had a claim so far, but the information that they send via email has been useful. They informed me of a recall on my car that I didn’t know about which was good to know.
After being a policy holder both business and personal, for ALL of my insurance I was dropped after 15+ years for a claim. I paid in more to them than they paid out. Plus they did not do due diligence on the claim and were absolutely …
I have had no problems with the company from the first day we spoke with the company when we were searching for Liability and Workmans Comp Insurance. And they have been extremely helpful since!
The request for help with the past due payment was handled professionally and timely. The issue was resolved in short conversation over the phone and the confirmation was communicated over email within 15 min. Very satisfied with the service. Thanks.
This is GREAT auto insurance at a reasonable price. They processed my claim quickly and proficiently. I plan to keep them for all my insurance needs.
I’ve been very pleased with Selective Insurance Group, Inc. The rates and coverage are very competitive. The only reason I didn’t give Selective 5 stars is because I have yet to file a claim and that’s the real test of any insurance company.
Great customer service. I love companies who still have staff to answer the phone, and who are able to solve answers without being transferred to 10 people. Great company.
* I still have Selective for my home owners. Sadly, I had to drop your auto insurance because your rate was way too high. I could not justify keeping it at a price of $1400 compared to another company for $600. …
Absolutely the worst insurance company I have every had the displeasure of “working” with. Between them and the Agency the financial information we get every couple of weeks is wildly different in term of what we owe. The level of communication and customer service is abysmal.
Recommended by my insurance agent, Ashley Dunn, when I complained about the rising costs over the years – of similar coverage – with Encompass
insurance. …
They listened to me and helped me when I needed it.
Read all first: 5 Stars for actually speaking with humans. They are helpful, knowledgeable, and prices are pretty great. Now for their website, I’d rate them 2 Stars. Not that user friendly, hard to make a payment, keep getting errors, …
After Years of being a good, faithful paying Customer, with ZERO claims filed and running our Small Business the same way for continuous years with very little change…. …
I really would rate Selective Insurance Company a 5 star company due to their prompt service at all times. I have been with them almost 5 years. I have received wonderful service.
Selective should be ashamed of themselves. They are the only major insurance company I know of that is not offering a discount during this C-virus crisis. Instead they let you “defer” a payment until later but you still have to pay 100% …
It’s a really long story that I don’t have time to type out. Overall, I highly recommend Selective Insurance. They have friendly and knowledgeable staff who sincerely want to help you, they’re not just there for a job. 🙂
Customer service is a nightmare. Buy your insurance somewhere (anywhere!) else. I had to call six times about an overpayment which was completely their screwup. Three times I was told all managers were “in a meeting”. I asked for …
We have enjoyed Selective Insurance for several years. They are quick to respond and the audit is in a timely fashion. I have never had a problem with them.
We are new, but so far so good. Our agent Jeff explained everything to us so we know exactly what we are paying for and we never felt that he was pushing us into anything. Customer service was very helpful when I called with a question about our first bill.
Selective has done a good job for us. Handles our claims without issues and did not drop us because we had a claim.
Selective and their team was prompt , professional and fair in the management of my recent claim. It is reassuring to have a company like Selective providing protection for you, the policyholder and your valuable assets. Thank you!
The ease and simplicity of the web portal is fantastic! I love it because I can log in, make my payment or check my policies on my time, log out and be done with peace of mind knowing it was just that simple! Keep up the good work …
When we bought our current house, Regions Bank, the mortgager, had their own in-house insurance company. We bundled our home and auto insurance. The Regions insurance was taken over by McGriff Insurance Services at the Greensboro, NC …
Coverage for our home and cars in the manner and at a price we desire, knowledgeable and responsive local agent, and we appreciate the frequent notifications about our insurance, new coverage options and articles to make our home safer.
Selective does not do their own audits at the end of the year. They make us (the client) do the audit which is very involved and complicated, and they demand that it be done before payroll services even get their quarterly reports done for …
When I called my agent, (Betty) she always responded in a positive and professional manner. I would deal with Betty again. I think she did a great job servicing my policies.
My claim was taken care of in a timely manner and with a courteous agent. The rental car company picked me up at the body shop and took me to the car rental company. No hassels. No cost to me for the rental car.
We have been customers for at least ten years. In that time we have had a few fender benders and Selective has always come through with great service. I don’t know if there are cheaper companies, but I value service over price. I just wish there was a way to eliminate the need for a local agent (which may be a cost savings?).
* First, Selective was a firm that would cover a smaller business like myself and they were very easy to work with, especially under a deadline. Great communication and very personable. Thank you. …
Great customer service . Top notch
I had a deer run into the driver side of my car back on May 1st 2018. Selective Insurance was very helpful and took care of everything. They also made sure I had a rental car to drive while mine was being repaired.
I would most definitely recommend Selective .
Never missed a premium payment but when Florence hit in September 2018 our home was flooded and Selective was more interested in finding ways of getting out of paying rather than being there when needed.
I had a flood. The flood insurance called to schedule a appointment with me. Reviewed damage made assessment. Claim was processed within days. Outstanding customer service.
i was a selective customer for many years and paid my dues on time like clock. ( i do have excellent score ). after so many years i had a claim do to 60 mph winds with hail in my area which damaged my roof, siding and 6f fence. i brought an …
Best Customer Service I’ve ever received from an insurance company. They have the most professional and knowledgeable staff. No regrets on choosing Selective insurance. Thank you!
II have had a very good experience with Selective Insurance Their Agent, Nottingham Agency, was excellent and very responsive.
* Every year the process of renewing our policies, reviewing them with our broker, and receiving a correct invoice always goes very smoothly. Questions and policy changes are always handled promptly and satisfactorily, and our brokerage …
I have paid my bills on time and I have never filed a claim. Selective’s payment system went down and rather than accepting this, they tried to charge me a $25 fee for the payment not going through because their system was broken. It took …
My agent, Cathy of Shevland and Associates, always gets back to me right away, calls early before either my homeowners or auto policy is due to discuss coverage and ALWAYS finds ways to minimize the premium. I have never had a problem with …
Emily was great working with me when I needed a commercial policy. She is professional, and worked hard to find the very best policy for me personally, at the best price. She answered all my questions and was very pleasant to work with …
After several Big Corp policies, I found a better insurance company with a solid track record of coverage, customer service and Price. Great to have saved over $400 a year from Progressive, who insisted they were the lowest. My new policy …
Have nothing but good things to say about Selective Insurance. They have been responsive to everything we have asked of them–documents, adding, deleting vehicles, boats, etc., very quickly. Had our RV in storage, RV next to it caught …
My first call to open new claim was handled with compassion and sensitivity to my young daughter’s recent accident on icey road coming home from late shift as CNA at nursing home. Asking about my child’s safety and wellbeing were first …
We have our auto and homeowner’s insurance with Selective. My wife has been with them her entire driving life and wouldn’t go anywhere else. They’re rates are reasonable and customer service is excellent!
Selective Insurance’s agent who processed my audit did a great job working with me remotely during the Covid crisis. She was very patient, knowledgeablee and responsive to my questions. I believe Selective has a great team and highly recommend them.
Selective has been very understanding during a time of quarrentine and unknown financial situations. They worked with us to ensure we are always covered and have no lapse. The level of customer service was terrific. I could not ask for more!
I had a hail damage claim on my house roof and air conditioner outside unit. I had never filed a claim before so I didn’t know what to expect. Selective Inspected my roof and air conditioner unit within a week and got the approval shortly …
Selective insurance was great with taking care of our claim very quickly and we didn’t have any complaints about how things were handled. Fires are a terrible thing to experience but they were great to work with!
Representative called back quickly. Listened to my unique problem and solved the issue intelligently without resorting to buzzwords like “company policy” or “security issues” to avoid making responsible decisions.
I’ve had Selective for 4 years and haven’t had a claim until this year. The claim process was flawless. So happy to have found this affordable insurance.
After three loooong holds, I finally got a representative was very nice and polite, but completely unable to answer my questions. Our organization’s policy expired in one week, yet there was no invoice on the web portal, nor had we received …
Very easy to work with. They answered my questions in a very professional and timely manner.
My agent found Selective for me after I reviewed how much I was paying for Homeowners Insurance. I did some research and found they were a great company with a solid reputation. Fortunately I have not had to use them for anything. I …
We have consistently had an excellent experience with Selective. Excellent coverage at an excellent price, excellent claim response, very reasonable, appreciative of us as a customer and a pleasure to deal with.
Using this company to insure a commercial property we recently purchased. They have competitively priced premiums and were easy to work with.
Great Customer service. I called them and they solved my problem right way.
The team at selective are head and shoulders above any experience I’ve had in the insurance marketplace. They partnered with us to get to know our business and unique needs – and have incredible resources to assist us with our risk management strategies. Highly recommend!
I had a major setback with my building that Selective covered the smallest portion of content. I still had to work out of this building 5 days a week and struggled to find time for cleanup, sorting out items, inventory items, dispose waste …
We had a piece of heavy equipment stolen and Selective was amazing how fast they responded to our claim and sent a check for our loss. …
Worst customer service and no protection from insurance fraud
I have been insured by Selective for over 27 years and have not encountered any issues. Their personnel are professional, polite and handle inquiries, requests and claims quickly and efficiently. I initially had renter’s and auto insurance …
Selective has been my commercial insurance for many, many years. Recently I had a reason to file a claim and they have made it impossible for me to complete the claim by requesting unreasonable proof of the theft. Its a long story but I’m thoroughly frustrated by my experience try to get them to pay for my loss.
I really thing Selective has taken things to the technology age….I love that I can log in and prepare my own certs of ins that we need for building permits. I really am thankful for the pay as you go workers comp policy. This is so much …
* Customer service has always been very professional, courteous, and helpful when I have called for any reason. I have never had my mortgage payment drop before….it has always risen as taxes & insurance have gone up. So when my mortgage …
We have used Selective since 1997. We lost our home to Superstorm Sandy in 2012. Selective came through for us immediately with full coverage…unlike other flood insurance companies during that time. They made a very stressful time in our lives a littler less stressful. We highly recommend Selective Flood Insurance.
This is the first time making a claim with selective insurance. Not only have my phone calls not been returned, once I called customer service, and was placed on hold with the claims dept. the call was dropped and I was to called back. Also, so far as I know, they have not payed the claim!!
Some “bad actors” decided to engage in the theft of our catalytic converter. As horrific and personal this property crime is, they very easily got away with it. Fortunately, Selective Insurance is on our side, and came to our rescue. …
I got a letter saying my insurance was cancelled. Non payment. My bank sends that out every month for years now. In the same delivery, I got a letter saying I was reinstated. I called my bank. They said it happens often. Not just with …
The Customer Rep (Kayla) was VERY helpful and spoke slow enough and clear enough so you could understand her. In my 40+ years in business, Selective is the best insurance company I have ever dealt with.
Our $916 payment was applied to another customer’s policy. I did not receive notification that there was an issue until Selective sent us a cancellation notice demanding payment immediately or they would terminate our homeowners’ policy. …
I am grateful Selective Insurance was there for LP3 when other insurance companies turned us away while I was trying to ensure our homeless hotel was in compliance with state insurance regulations. These bigger companies sometimes don’t realize how much they’re helping smaller businesses!! Thank you Selective!
Experienced our one and only claim after 12 years in business. Selective Insurance was extremely helpful in getting us through the process. Highly recommend Selective Insurance
Recently had a converted stolen out of our truck in the middle of the night. Selective was very helpful and responsive, we supplied police report and video of the crime. Our claim was handled fast, professionally and friendly.
Very thankful. I sent one email to my personal insurance agent and within one or two days the Selective agent called me to ask a couple of questions and to advise me my check to pay for $100 of my tow bill was on the way. It was truly easy and I am very thankful for the reimbursement!
I call with an issue and it is handled very Professionally. I felt comfortable asking my questions and pleased that I was NOT talking to an automated machine.. I pay my bill and if I have any questions about anything concerning my Selective …
Having recently made the switch to selective they have met or exceeded my expectations as a General Manager. Confidence has never been higher with the team providing the needs for Drost a growing full service company. I would recommend Selective Insurance for any business small or large
Selective Insurance has great customer service. There representatives provide quick responses to settle claims in a timely manner and communicate how claim will be processed. Great customer satisfaction. I highly recommend Selective Insurance Company.
Buyer be ware!! Short and simple. Never ever filed a claim for anything in the past. Been paying premiums for years with Selective Insurance on two on-going separate businesses at the same time with separate policies. My one business …
Re: H06 insurance coverage, I had water damage from the next door unit’s leaky toilet valve resulting in +$10,000 worth of damage. My Selective insurance adjuster came out within a day and surveyed the damage, then issued an initial check. …
I switched to Selective after Progressive had not fulfilled their promise to reduce my rate substantially after a year if I had no incidents. It had been over five years and they would not respond to my inquiries, so in turn I went to Jim …
We have a business that needs to keep running. Selective provided us with quick response to secure a much needed rental until the claims process was complete which allowed our business to continue moving forward. They were great and wonderful to work with.
Very professional service.! Thanks. QD
Everybody I have ever had to deal with at Selective has been very polite and helpful. I put Selective’s name out there when anyone ever asks for a new insurance company recommendation. I had Selective in the 70’s early eighties, then they …
I have been eith this company for 25 years or so. Their price are hard to beat. They service all of my insurance needs from home to auto. They have ALWAYS BEEN THERE WHEN I NEEDED THEM THE MOST. The employees are great, they make you feel like family not another customer. Top Notch
Selective Insurance is an excellent choice for coverage… The staffs are professional, and attentive. The results is as good as it could be. I am thankful for the quick response, good value, and quality of the needed restoration of my humble home.
I have been a Controller for many years, and used to consult with businesses large and small before that. I have dealt with many carriers and agents throughout that time. I cannot think of an area in which Selective could use improvement. …
As I shared in an email to Supervisor over the team that assisted me, Matthew Young, all of the people involved in my claim were very courteous, reassuring and professional. Those folks were: Churie Prince, Alexander Rusinak, Daniel Mohan, …
I like working with selective insurance for my business insurance needs. They are very competitive and customer service is impeccable. All the representatives I speak to, in different departments, are knowledgeable and respectful. They always resolve my concern promptly. I would highly recommend them.
If you have a policy when you sell your house make sure to get a refund of the remaining premium. This company will make it harder for you to do this than is needed. When you do get a person on the phone, you will most likely meet a wonderful person. The system is not easy to get your refund. People great, system sucked
I had flood damage in my office unit, and the rep Justin from Selective took care of my claim quickly, efficiently & professionally. I was able to use my preferred contractor to do the work. I highly recommend Selective Insurance.
This was our first time experience of having our whole house flooded. We are so greatful that we bought a flood insurance from Selective Insurance Company. When we called a representative responded immediately in a professional manner, and provide us some guidance on what to do. We are so glad that we signed up with you.
The staff at Selective have always been helpful and friendly when I needed to discuss my policy. The only reason I didn’t provide 5 stars is because I didn’t know they offered online access, which is my preferred method of making changes to policies and personal information. Apart from that, Selective is a great company.
Our small business has been with this company for years. We are always treated with respect and professionalism. The employees are very knowledgeable and are always able to help with everything we have ever needed. I highly recommend this company to anyone looking for insurance.
Roof damage during wind storm. Then almost 2 weeks for an appointment for a adjuster to look at it. Then they cancelled that appointment due to ice and snow – yet we had ZERO ice and snow. Then rescheduled it for Jan 6th. Then cancelled …
Selective Insurance and their representative’s are the best! The Property claims specialist Mr. Joyce was very respectful and explained the process thoroughly. Selective Insurance and their property claim specialist helped our family during a extremely stressful time. Thank you Selective Insurance!!
Because of the poor postal service currently in place, I often have to call a payment in because I did not get the paperwork in the mail in time to pay a bill.. When it looks like this is necessary I sometimes have to wait on the phone an …
I have shopped around and no insurance company could come close to the cheap rate I have with selective. I just got a new 4X4 SUV fearing it was going to increase tremendously and to my surprise the pleasant and helpful lady I spoke with …
I have been a Selective customer for about a decade but had not had to use the claim process for some time. I was recently amazed at how easy and efficient the claims process was. Everything was handled with diligence and respect. It was about 3 weeks from claim date to resolution. 100% satisfied.
Excellent insurance, excellent staff! Made my claim-filing process incredibly easy and, if you can imagine it, pleasant. I couldn’t be happier with the outcome, thanks to superior customer service.
We have needed to make auto and home claims over the years. Both Selective staff and local agents have been extremely responsive. Premiums are reasonable, and agents review coverage to aid in savings when possible. They may not be as …
Selective has a “no frills, no bright lights and streamers” approach to coverage. They are honest, upfront coverage and no “oh we forgot to tell you about that” stuff. We’ve had their flood insurance for five years and couldn’t be happier …
Easy to use site and ability to pay on line is very important to me.
Fast, friendly, and efficient. Resolved my issue in less than five minutes
I use Selective for my Business insurance. I have had nothing but a great experience with them from the moment we signed on to now! We have had them for (3) years now. …
I am a real customer and were very pleased with the service I received from selective. We’ve had two (2) incidents in one month period and didn’t know what to do. I decided to try my insurance company (selective) to see if there was any …
Selective Insurance has been my perfect small business partner for many years with excellent service and a knowledeable staff.
Excellent rates and personal experience when I had to make a claim once!
Very professional and easy to work with.
Talked to a real human!
She was very helpful. And I received the copy of my Insurance declaration right away.
One time I had a dead battery in Walmart parking lot. I was put on hold, sent to a number that gave a bunch of email addresses. Never got answered. Went into Walmart they jumped my battery for me. The last time I had a flat tire on the way …
Selective is a great company to deal with for insurance needs and when claims are necessary!
Selective is one of the best Insurance Companies we have ever used. There is always a customer service rep available. If they are unsure of what I need, the hold time for resolution is very short. They always seem to be happy and so helpful.
We have had homeowners and auto insurance with Selective for several years with consistently excellent service. Claims are processed very quickly, easily and satisfactorily. We will always stay with them. Service could not be better.
I have enjoyed excellent service with this company. Also my fees have been lower.
Timely and clear explanations of coverage and policies. So far, the company and our local agent have worked well.
The agents are very knowledgeable and listen to the customer’s needs and wants and finds policies that fit those needs and wants.
Bad customer service am long time customer but since no one c’ant speak with my self I will shop around and let see if my accent on phone will make you employee disrespect my self and rush my self you have to much call is maybe peoples who …
Selective is a great insurance company, I’m very satisfied and happy to be covered by them.
They have me in collections now for an amount that was charged to me for “improperly” cancelling my policy! Yup, they are attempting to collect $58.00 which they never sent me a bill. Good luck, Selective! I will never recommend anyone …
Very happy with this company. I filed a claim when Hurricane Sandy hit. They were very responsive
Really great insurance company to work with. Greatly helped me with an auto claim where the other company accepted liability for the car accident.
Selective is a good insurance company. They are on point and very accurate.
I have an auto claim that has been open for a full month. Adjuster apathetic, supervisors and loss dept. unresponsive-can’t even get my calls returned.
I work here, 13 years and they are a fantastic company to work for. Selective is like a family. They care about their employees and customers. They are a people oriented business.
I had an amazing experience with signing up for business insurance with Selective. I received thorough and friendly customer service and the process was very easy to do most of it online. They also saved us $1000/yr on our previous insurance policy
Worst insurance company I have ever dealt with. BE CAREFUL. Not only are their premiums high the customer service is horrible. We had an issue where we had to file a claim, the adjuster gave us half of what the job cost, we had to fight for …
Selective has provided coverage for our WC since i have worked for the company. I love how easy the claims process is.
Always courteous and caring…return calls promptly…call back to make sure that whatever issues I discussed with them have been resolved. Very satisfied!!!
Selective – Statz and Associates provide outstanding Products & Service!! We highly recommend them for both Personal & Commercial insurance needs !
Put in a claim because a piece of siding came off my home and after everything was investigate and a report was made my claim was denied. If homeowners pay each month for this insurance when why when something happens you can’t utilize it. I am very disappointed, unhappy and displeased
Great company- excellent service and high quality team. They helped us through some tricky times and were always very responsive to our needs.
The staff and support team are some of the best in the industry. Selective has competitive rates and are a great company to do business with.
My policy was thoroughly explained to me. I received copies of it as well. The one time that we needed help from hail damage, they were swift to respond. The gentleman who came to check it out was friendly and we had a response back from the company in less than 2 days.
Policy information and coverage details have been easy to understand. Billing has been clear and no problems. I have not has a claim so I can’t say about that aspect, but I would think it would be fine.
Selective took TWO MONTHS to give us our money after a covered loss. They kept saying they didn’t have enough employees to process the claim, and I had to fight and threaten to address the issue publicly before they finally sent us our …
I’ve used Selective for my flood insurance for several years. Agents are always friendly and helpful.
Online account is great. Website is easy to use.
I’m a Independent Insurance Agent with over 20 years with Selective Insurance Corporation. I have only experience the best customer service and underwriting professionalism through their outstanding team. I’m looking forward to continuing our business relationship. Mr. Kelley Houston, TX
I’d never heard of Selective Insurance when I decided a couple years ago to shop around for insurance, but my insurance agent highly recommended Selective, and the cost was much less. You never really know until you have a claim, and I …