If you’re looking for a credit union in Massachusetts, look no further than Metro Credit Union. Metro has convenient banking locations all across … See more
Read More| Saturday | 8:30AM to 1PM |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 6PM |
| Friday | 8:30AM to 6PM |
200 Revere Beach Pkwy, Chelsea, MA 02150
(Translated by Google) Terrible customer service, I spent almost 1 hour and a half waiting for someone who spoke Spanish, you see that hanging up without an answer, the pandemic is not an excuse because before it was the same…. …
All of a sudden I am locked out of my iBanking thing. I do not have a checking account there, just my car loan, which I wanted to setup automatic payments, I have tried a million times, it won’t take my account number because it says I …
Worst bank ever .
I like 👍👏 …
It’s a nice bank
Excellent service has always
They make everything hard . . This is absolutely ridiculous.
The hold times are absolutely ridiculous.
The app said the drive thru was open at 7:30 waited for it to be open and it didn’t! So inconvenient and false advertisement
Great bank better than BoA and the rest don’t listen to these screwups with negative balances and sob stories
very very very bad customer service in responding to any issue they don’t know what they doing
I have 2 Loans and am paying them off and moving to different bank
I go to the branch in Melrose. Very efficient and friendly. While you wait,if you have to, you can look at the local weather
Why does no one pick up the phone been on hold 2 separate times over 2 hours no answer
Gd luck getting anyone on the phone….I have better luck calling the IRS or RMV!
on hold 1hour and 39 min never got picked up HORRIBLE CUSTOMER SERVICE
They keep you waiting for a good half an hour and they also look at you like if you’re from some other planet!!
I’m over my annoyance for metro so I took them back up to 4 stars though probably they are still a 3.
Don’t know why they replaced a working online payment system. They just charged me twice on top of a recurring pay.
I never had a problem until TOS changed but they worked it out
This bank has been nothing but a problem since I joined. Closed every account and left.
Worst banking and customer service experience ever. They keep people in line then cut the line after an hour. Steer away.
Terrible user unfriendly website.
Attempted to set up on line payments, extremely difficult. Do not recommend
What a nightmare! After driving up from the cape on saturday-mgr Patricia Sota wouldn’t sign my repair check. She said that they will not sign the check until the work is complete & inspected! Is this illegal? Who will do repairs without pay? Ridiculous!
Terrible customer service, in person awful experience, on the phone well I was closing my account because I don’t need it and this lady was asking me why I close my account and why was my car when I had loan with them , I give her enough …
Service and customer service has been horrible since the pandemic. New mobile app rollout was terrible and half the features DO NOT WORK! Including the secure messaging feature ‼️
2 hours waiting to answer the phone. I also put my name in the call back at 3:40 pm and not one has call me back and is 5:50 pm. Worst customer service I’ve had been with metro for years. I also went to the bank and they say only the people on the phone can help me, but they don’t answer.
First of all the wait time was long 55 minutes then an associate asked a copy of my lease I drive home bring in the lease then she says she wants the WHOLE six copies of my lease cause page one said 1 of 6 am like really???? Metro is my bank but this specific branch horrible
Love this place, my first bank when i was 18, the only thing I’m asking for is ATM that send receipt via email, I know other bank are doing it, because my friend done it at Santander ATM and that save paperwork and proof that you did a deposit or withdraw, this is 2021, please have an ATM with email receipt.
Trying to call them after they failed to send me my account info when I got a loan was ridiculous. I’m literally on hold as I type this. No update or anything. Haven’t talked to a human yet and I have called multiple times and its always the same.
I have been trying to speak with someone for the past 2 days. After being on hold for almost an hour, someone answered to only tell me to “hold on for a moment”, and then he disappeared. After 5 minutes the call disconnected. Needless to say I will be closing my accounts this weekend.
Worst customer service I’ve had been with metro for years they don’t appreciate the good customers I called today because I had two overdraft fees so I called them and then they called me back I told her the reason why I was calling and she …
This is no for these branch, it’s for the company and the phone costumer service even the manager are rude. Low costumer service. This is the worst costumer service i ever see in a company… Now I know why is this bank no growing at all is just because a bad costumer service. Definitely I will be closing the account.
I went first to add someone to my account and I was asked to basically bring everything and that person with a DNA sample. Went in there on my saturday off just for another rep do all the setup without an issue. Now to change my last name …
I recently moved to KY from Boston area. I had to transfer registration as well, so i called my loan lender MCU at Chelsea main office for my vehicle title. As soon as i called, she told me that she just put a request for my vehicle title …
Calls are routed through a “call center” and you cannot speak to someone directly with an account problem. The call center tells you “ we have tried to contact that department that should be available …
I m starting not to like metro after the new updates they had made I cannot use Zelle no matter how many times I sign in and put the code to access my Zelle account I’ve been with metro for so long I’m just starting to get really tired of them now with everything.
I have been a member for a few years and can honestly say I have never encountered issues other than issues like every where else during the pandemic
Unlike banks, this credit union pays for your buisness. ATM Fee reimbursment (no charge), higher interest then most, pretty much no minimum balance, easy online banking accessible from anywhere, actual people on the other end of the phone. …
I always enjoy this as my bank until recently when I sat in the drive thru for 20 minutes and nobody answered while I SAT there buzzing and ringing like an idiot finally just to drive away what I did leave in the container with a check and …
I chatted with Metro yesterday to be sure I could cash my Unemployment Check (I have a checking account with them that was minus $96). The Metro Chatter confirmed that I could CASH the check and simply deposit enough to cover the overdraft. …
Terrible customer service as well as login issues and web site design issues that cause you to search for items such as due date for a payment. It’s out there…just got to find it. On hold forever when you need help and even using …
Horrific customer service, I’ve been on hold for more than an hour a day for the past three days with no answer. Nobody returns my voicemails. …
Seriously the worst institution I’ve ever been in business with. Save yourself the trouble and do not open and account here. Customer service is terrible, long wait times on the phone. The list goes on and on. Cannot wait to rid myself of this place.
Metro Credit Union is the absolute worst company to Refi your properties!!! Took 4 months, many apologies, and very little compensation for my troubles. You get what you pay for. You may be offered the lowest rates but the absolute lowest …
Worst online banking experience ever. I will be refinancing my auto loan elsewhere. Terrible customer service. They go to the end of the world to make sure your info is “secure” but don’t do anything to make the simplest of things work, ie: …
Online banking is the worse …
Last year they switched to a new online banking vendor and it was painstakingly …
Poor customer service on the phone. Unresponsive. People say they are going to do something or follow up and never do. Website and financial transactions online don’t work well. Feels like I’m banking in the 1990s. Good rates but I’m think I made a mistake since the service is so poor.
Couldn’t get anyone on the phone so I had no choice but to go into the branch for a card replacement. Terrible customer service, no one even acknowledges you or makes eye contact with you. Get better staff or have a floor supervisor. …
What a bush league place to bank. If you want a mortgage or plan to use a credit union find someone else. Been trying several weeks now to get an issue resolved regarding my Mortgage account and everyone there just drags their feet. It’s awful. They should focus less on expanding in size and focus more on increasing quality.
This is the most inept group I have ever had the displeasure of working with. I inquired in August of 2021 to refinance my home and I have been mislead and it finally resulted in my refi falling through after 8 months of getting asked for more and more documentation. Do not get enticed by the low teaser rate as I did.
Customer service is terrible. I really don’t want to leave but I need better CS. It’s not good, especially when you have important things to take care, it is highly frustrating. …
Inept. Do not do business with this bank. Customer representatives were unable to answer questions. Had to request a payoff 6 times before someone got back to me. A branch manager emailed me the payoff information but the attachment was …
I am a MCU member since 2001. All of these years recommending this “mini bank” to a friends, co workers and relatives trying to empower the community. Even when they ALWAYS have denying me my requests for my overdraft account limit …
There is something seriously wrong with this credit union now. Under the current CEO, they mishandled the pandemic and could not assist clients with loans. They have a website that looks like it was updated during the 1990s, and was often …
I have been banking with metro since 1999. Customer service is now at the bottom, you talk to them to do one thing they do the opposite. I ordered my ATM Card 3 months ago I never received it. Now I’m told to make and appointment to go to …
Over 10 years with Metro and the last few months have been the worst customer service I have ever received. I’ve spoken/emailed with 3 different employees and only 1 was able to “help” me. Now I get charged a fee because they made a mistake …
I don’t know what happened to this place. I have been a customer since I moved to Boston in 2015 and I always thought the service was top notch. However, recently it’s been impossible to reach a customer service agent with any questions. I …
Over 20 year customer. Since they changed their system ( months ago! ), the ibanking system no longer functions to make a cc payment and phone banking doesn’t provide that option. Over an hour wait listening to bs music without any pickup …
Have spent the last week trying to get into my account so I could make my car payment and set up automatic payments and there has been no way for me to properly access my account. Ive tried to call, but you will sit there on hold for quite …
The branch manager Wafaa Lahmeur has the worst customer service I have ever experienced in my whole life, I went to corner stores with better people working. She told a customer be quiet in front of more then 5 people, including …
Unreal. Trying to register for online car loan payments. They did not have my husband’s email on file so I waited 10 minutes to speak with someone to add the email so I could complete the online registration. Patched my husband in on the …
Took 1.5 hours to close on a HEATloan that shouldve taken no more that 20 minutes. I should’ve known it would be like that because I had to email all my documents 4 times and call them before they realized they had received everything. They …
If I could give it a 0 stars I would have. Although I have money in my account, they declined a 1400 legit transaction, because unbeknown to me they put a spending limit on all accounts, without informing members or asking them. My mother …