I had not heard from anyone until Byron Dale got on my case. He reach out to me and assured me that he would be of assistance in every way. Byron listen to my concerns and found ways to address them.
I faxed the opt-out form the day I received the letter that they were assuming my policy. I still got assumed by SafePoint. It appears that this is a common practice with this company.
Water damage here. Ricky Filepas was my rep and can’t say thank you enough. Ricky was absolutely fantastic throughout. 100% professional and helpful. He made a bad situation good and SafePoint took care of me. I can’t stress how important …
WARNING! Horrible claims department! My homeowners insurance claim was filed with this company back in the beginning of September 2017, right after he hurricane hit, it is now March 14th, 2018 and Safepoint has not paid the claim. I am sure …
We had a new roof put on one of our rental properties in Sept. A wind mitigation was done and they raised our insurance 177.00, when there are only 3 months left to the year! They have loss our business! We have several rentals and will remove any policies with this company.
Awful company poor customer service, disorganise, can never get an straight answer. could never reach out to a customer service supervisor. the poor phone operators don’t know how to lie.
This company has denied coverage for many claims my customers have placed with their homeowners policies. The adjusters are absolutely rude, and combative. My company is 12 years in business with over 3100 jobs completed. SafePoint is currently the worse for Florida Homeowners I have dealt with.
Is the worst insurance company in the world, I made a claim regarding the roof of my house, and had 10 estimates for more than 30k dollars, and they only paid me 13k and closed the case, I had to find an insurance adjuster with their …
This company harasses you to change over to them from citizens. Filled out there opt out letter 2 separate times. Faxed, emailed opt out letter for trackability. Just got a letter from home mortgage company stating they assumed policy …
I purchased Safepoint Homeowners Insurance for the first time last year and I will never use them again. I filed a claim in November 2017 and they sent out there claims adjuster who then sent out an engineer to review our issue. It is June …
My mistake for not looking further into this company and checking reviews before we decided to go with them. We were trying to save money and they offered a premium way less than what we have been paying for years. Well, that was opening …
They are slow to respond they sent and indepent adjuster who new nothing about barrel tile roof the company they recommend said they can’t come out for 6months now the leaks are creating mold in the sheet rock did mention I have COPD and …
Beware of SafePoint. No safety there! Just got notice SafePoint is dropping us within 4 months. Pretty bad! Why would they issue a policy to honeowners and cancel it after 1 year! Pretty bad way to do business!
This company has been awful!!! We put a claim in on our apt in Tavenier Fl for damages from hurricane Irma and the claim has still not been processed six and a half month later! It took one month after Irma before they came to inspect the …
Garbage company. Can’t be bothered to send me a paper bill or email every month when my bill is due, but can send me a text message that my insurance is canceled due to non-payment. Why they won’t just automatically withdraw from my bank …
They cancelled my policy stating I did not provide verification.
But I did mail the requested information 6 months ago…
They have all my contact information, but they never contacted me personally.
EVERY QUARTER THEY SEND ME A CANCELLATION NOTICE. But they NEVER send a bill. What kind of business model is that? I talked to my agent last quarter and I was assured that I would get a bill in a timely manner. HAHAHAHA. SOS. If you can, please don’t do business with them.
They cannot get anything right. Constantly have to ask for them to correct policy mistakes( I have had multiple proeprties with them.) They do not have a working website for consumers to log in for over one year as they are “woking on it”. …
I had a leak in my kitchen, which resulted in mold and the entire space was pretty much gutted as a result. After remediating the mold, this company became un-responsive. Initially they gave me the run around, telling me different things of …
Well I’ve now been on hold for 55 minutes…..All I want to ask is why I got a letter in the mail in regards saying there is appliances outside on they are going to drop me if the appliances aren’t removed but there are no appliances on the …
they gave a reasonable quote to get me to switch from citizens, then in two years the increased the rate about 30%.. STAY AWAY FROM SAFEPOINT… shop for ANY other insurance company.. I called people’s Trust.. got a fair rate.
Time to find a private Insurance company and end one year of being cheated. They are by far the worse insurance company i have ever had to work with and still owe me money for Hurricane Michael.
This is the worst company ever. They don’t return calls, They don’t approve claims, They don’t do anything that they should do …. I have two claims that have been denied with them …but they did increase my premium of course. Please run and never recommend this company to everyone. I wish I didn’t have to give them 1 star
This is the worst insurance company I have ever delt with! Our policy was sold to them by citizens.
We pay for replacement cost insurance and they are giving us 60 cents on the …
Initial adjuster took a while to send in estimate but after that everything else moved fast. Also easy to reach someone with any questions. Courteous staff! Overall a positive experience.
TereTerr companie they took over for citizens in october my rental hoise had a leak in the wall in tje kitchen they told me we’re working on the claim hetring different stories from adjuster …
When you puke in your mouth….. Well that’s taste this insurance company will give you.. Wish i could give them 0 stars.. Run if you’re thinking about using this company. Will not answer your emails, nor answer any question you’re having …
7 year customer. My issue was handled expeditiously once I was able to contact the appropriate persons to handle my insurance-related glitch. Will continue doing business with the company.
Not sure why theres negative reviews on this company. Excellent service on all levels. people are just terrible at maintaining their homes and want someone else to pay them for being lazy! get with the program people, this company rocks!
Awful company. No one ever returns phone calls or emails. They don’t ask for estimates, they just pull random settlement amounts out of thin air without so much as a discussion. Couldn’t wait to get away from them!
Would not recommend this company, they will raise your rate at renewal much higher after assumption. Also, from personal experience, they will delay claims as much as possible (three years to settle IRMA claim).
Horrible horrible, absolutely horrible. Good luck getting them to pay up on any claims when you actually need them to do what’re paying you’re paying for. Put in a claim for water damage that led to mold, we eventually had to take the claim …
I file a claim on Sept 14and haven’t heard from my adjuster yet. I even left messages for his supervisor still haven’t gotten a call back. I never dealt with something like this before. Horrible company!!!
The worst company I have ever worked with as a contractor. Managers never pick up phone or call you back(been waiting a month), adjuster will feed you false Information on claims and when there in the wrong company doesn’t care. I would never advise anyone to go through them for Insurance
It seems I came in a little hot with this one. I managed to get a hold of an agent that is working with me on my claim. My previous review was 1 star. The only reason I didn’t give a 5 star review is because it was really hard to speak with …
Funny to see the poor reviews from people who have had claims denied or premiums increases. In the 3 years I’ve had SafePoint as my HomeOwners carrier, I’ve had nothing but positive experiences with their claims and Customer Service people. …
The worst ever..can’t get a response from this so called company..I will be reporting them to the state..after 90 days with no response
you can report them..don’t use them.!
Safepoint has been great. I had a small claim due to damage and they were very professional in their response and support in handling the claim. My price went down a lot from Citizens which was the only insurance co. option when I …
After hurricane Erma ripped half of my roof off and destroyed some of my screens I put a claim in to Safe Point Insurance. I was unable to get them to pay due to my roof being more than 20 years old I was declined and have been in a law …
This is the worst insurance company do not use them they deny all claims then raise your premium by thousands for renewal! They should be shut down permanently! Fraud at its highest level!
I filed a Hurricane Ida claim on 9/1 but didn’t receive any confirmation on claim. I refiled on 9/7 and received confirmation of the claim and a claim number. As of 10/5 I am still waiting on an adjuster to visit and have pending repairs. I’ve received NO CONTACT from them in a month.
I am a member of an association that filed a hail/wind damage claim with SafePoint last summer. Working with their adjuster Mike D has been very disappointing. Without explanation they sent very small checks which excluded items that the …
Alejandro is a quality professional. He is very responsive and was very knowledgeable and helpful regarding my coverage. He certainly helped bring down my stress level as this issue was of great concern to me.
Absolutely terrible customer service. Ive been trying to cancel my policy for almost a month now. Every time I call I’m given different information and they apologize for the misinformation I’ve recieved in the past. I have yet to get a …
Dropped my policy in the middle of hurricane season in Florida stating “Prudent financial management and geographic diversification of the companies policies require a reduction of it’s residential insurance exposure.” This should not be …
They aren’t even worth words. Tried to cancel my policy after it was paid. And doubled in price without any notice, not a call, not a email, nothing in the mail. This company is trash.
Terrible insurance. Premium went up $5k following hurricane Ida. Poor response after Ida. I had to call over 10 times and send several emails just to get an adjuster to my home. I had some damage that I ended up having to pay out of pocket …
I have been lied to for months that my refund check was “in the mail”. Still have not received my refund. They lie every time I call them and they also lie to my Insurance Agent. We had to upload the same document 4 times. They claim our …
Literally just came to see if there was a number I could call to contact someone about the status of my claim and these reviews are forcing me to face reality. This has been a nightmare of an experience. After making my claim the adjuster …
Policy not in my name but safe point sent letter about debris and some miscellaneous items stored on side of house stating to fix clean up etc…. What does hurricane shutters, cedar planks and 2 grey barrels for grass branches have to do …
Terrible company. No returned calls, no communication, and no type of professionalism. This company can care less if you receive assistance for your damages while paying their outrageous cost for insurance. Worst insurance company ever. You can’t even get the adjuster to return a call, horrible.
Suffered damages from Hurricane Ian and submitted a claim. I’ve been given the run around since submission. Calls and emails to adjuster go unanswered. I then contact the main office and they send the supervisor a message however still …
Avoid Safepoint! This insurance company is truly the worst. My parents had wind damage and tried to get their roof repaired a few years ago and were turned down by Safepoint’s “field service representative.” Fast forward to now, their roof …
We submitted a claim for income loss during Hurricane Ian, it has taken Safe Point Insurance more than two months to provide a response, and only after several phone calls. Our office did not have power for five days and no internet for ten , and yet they decline our claim. Please find another insurance company.
We suffered a water loss in August, which was covered by our Insurance company SafePoint. They were excellent in the handling of the claim. The adjuster, Carlos Cabrera was professional and courteous. We are so happy we have our policy with this company.
I recently cancelled my policy with this CROOKED as Hell company. My mother passed away recently, and the policy was in her name. In short, I sent them EVERY piece of info they asked for…death certificate, POA, bank statements, etc. and …
Awful!
Horrible company
Great insurance company
5 stars
A decent place to work part-time
I had not heard from anyone until Byron Dale got on my case. He reach out to me and assured me that he would be of assistance in every way. Byron listen to my concerns and found ways to address them.
A 48.5% increase in premiums at my first renewal. Ridiculous.
Great experience from A to Z. Staff is very friendly.
SAFE POINT IS A CON MADE A ROOF CLAIM AND THEY SAY IT WAS WEATHER DAMAGE AND DROP ME LEAKING ROOF I GIVE SAFE POINT NO STARS THEY ARE CON INSURANCE
I faxed the opt-out form the day I received the letter that they were assuming my policy. I still got assumed by SafePoint. It appears that this is a common practice with this company.
Water damage here. Ricky Filepas was my rep and can’t say thank you enough. Ricky was absolutely fantastic throughout. 100% professional and helpful. He made a bad situation good and SafePoint took care of me. I can’t stress how important …
WARNING! Horrible claims department! My homeowners insurance claim was filed with this company back in the beginning of September 2017, right after he hurricane hit, it is now March 14th, 2018 and Safepoint has not paid the claim. I am sure …
Don’t expect this company to treat you how they would like to be treated.
We had a new roof put on one of our rental properties in Sept. A wind mitigation was done and they raised our insurance 177.00, when there are only 3 months left to the year! They have loss our business! We have several rentals and will remove any policies with this company.
Awful company poor customer service, disorganise, can never get an straight answer. could never reach out to a customer service supervisor. the poor phone operators don’t know how to lie.
This company has denied coverage for many claims my customers have placed with their homeowners policies. The adjusters are absolutely rude, and combative. My company is 12 years in business with over 3100 jobs completed. SafePoint is currently the worse for Florida Homeowners I have dealt with.
Is the worst insurance company in the world, I made a claim regarding the roof of my house, and had 10 estimates for more than 30k dollars, and they only paid me 13k and closed the case, I had to find an insurance adjuster with their …
Saved $268 a year with these guys. I thought I had the lowest price for a minute. Thanks for the great service !
This company harasses you to change over to them from citizens. Filled out there opt out letter 2 separate times. Faxed, emailed opt out letter for trackability. Just got a letter from home mortgage company stating they assumed policy …
I purchased Safepoint Homeowners Insurance for the first time last year and I will never use them again. I filed a claim in November 2017 and they sent out there claims adjuster who then sent out an engineer to review our issue. It is June …
My mistake for not looking further into this company and checking reviews before we decided to go with them. We were trying to save money and they offered a premium way less than what we have been paying for years. Well, that was opening …
They are slow to respond they sent and indepent adjuster who new nothing about barrel tile roof the company they recommend said they can’t come out for 6months now the leaks are creating mold in the sheet rock did mention I have COPD and …
Been trying to cancel my policy for weeks now! They continue to give me the run around and have yet to refund me insurance premium!
Beware of SafePoint. No safety there! Just got notice SafePoint is dropping us within 4 months. Pretty bad! Why would they issue a policy to honeowners and cancel it after 1 year! Pretty bad way to do business!
This company has been awful!!! We put a claim in on our apt in Tavenier Fl for damages from hurricane Irma and the claim has still not been processed six and a half month later! It took one month after Irma before they came to inspect the …
Garbage company. Can’t be bothered to send me a paper bill or email every month when my bill is due, but can send me a text message that my insurance is canceled due to non-payment. Why they won’t just automatically withdraw from my bank …
They cancelled my policy stating I did not provide verification.
But I did mail the requested information 6 months ago…
They have all my contact information, but they never contacted me personally.
EVERY QUARTER THEY SEND ME A CANCELLATION NOTICE. But they NEVER send a bill. What kind of business model is that? I talked to my agent last quarter and I was assured that I would get a bill in a timely manner. HAHAHAHA. SOS. If you can, please don’t do business with them.
They cannot get anything right. Constantly have to ask for them to correct policy mistakes( I have had multiple proeprties with them.) They do not have a working website for consumers to log in for over one year as they are “woking on it”. …
I had a leak in my kitchen, which resulted in mold and the entire space was pretty much gutted as a result. After remediating the mold, this company became un-responsive. Initially they gave me the run around, telling me different things of …
Well I’ve now been on hold for 55 minutes…..All I want to ask is why I got a letter in the mail in regards saying there is appliances outside on they are going to drop me if the appliances aren’t removed but there are no appliances on the …
they gave a reasonable quote to get me to switch from citizens, then in two years the increased the rate about 30%.. STAY AWAY FROM SAFEPOINT… shop for ANY other insurance company.. I called people’s Trust.. got a fair rate.
Time to find a private Insurance company and end one year of being cheated. They are by far the worse insurance company i have ever had to work with and still owe me money for Hurricane Michael.
This is the worst company ever. They don’t return calls, They don’t approve claims, They don’t do anything that they should do …. I have two claims that have been denied with them …but they did increase my premium of course. Please run and never recommend this company to everyone. I wish I didn’t have to give them 1 star
This is the worst insurance company I have ever delt with! Our policy was sold to them by citizens.
We pay for replacement cost insurance and they are giving us 60 cents on the …
Initial adjuster took a while to send in estimate but after that everything else moved fast. Also easy to reach someone with any questions. Courteous staff! Overall a positive experience.
TereTerr companie they took over for citizens in october my rental hoise had a leak in the wall in tje kitchen they told me we’re working on the claim hetring different stories from adjuster …
When you puke in your mouth….. Well that’s taste this insurance company will give you.. Wish i could give them 0 stars.. Run if you’re thinking about using this company. Will not answer your emails, nor answer any question you’re having …
Worst home insurance in FL. So far customer service sucks. I filed a claim 2 months ago and they are constantly giving me the run arounds
7 year customer. My issue was handled expeditiously once I was able to contact the appropriate persons to handle my insurance-related glitch. Will continue doing business with the company.
Not sure why theres negative reviews on this company. Excellent service on all levels. people are just terrible at maintaining their homes and want someone else to pay them for being lazy! get with the program people, this company rocks!
Awful company. No one ever returns phone calls or emails. They don’t ask for estimates, they just pull random settlement amounts out of thin air without so much as a discussion. Couldn’t wait to get away from them!
Would not recommend this company, they will raise your rate at renewal much higher after assumption. Also, from personal experience, they will delay claims as much as possible (three years to settle IRMA claim).
Horrible horrible, absolutely horrible. Good luck getting them to pay up on any claims when you actually need them to do what’re paying you’re paying for. Put in a claim for water damage that led to mold, we eventually had to take the claim …
I file a claim on Sept 14and haven’t heard from my adjuster yet. I even left messages for his supervisor still haven’t gotten a call back. I never dealt with something like this before. Horrible company!!!
The worst company I have ever worked with as a contractor. Managers never pick up phone or call you back(been waiting a month), adjuster will feed you false Information on claims and when there in the wrong company doesn’t care. I would never advise anyone to go through them for Insurance
It seems I came in a little hot with this one. I managed to get a hold of an agent that is working with me on my claim. My previous review was 1 star. The only reason I didn’t give a 5 star review is because it was really hard to speak with …
Funny to see the poor reviews from people who have had claims denied or premiums increases. In the 3 years I’ve had SafePoint as my HomeOwners carrier, I’ve had nothing but positive experiences with their claims and Customer Service people. …
The worst ever..can’t get a response from this so called company..I will be reporting them to the state..after 90 days with no response
you can report them..don’t use them.!
Safepoint has been great. I had a small claim due to damage and they were very professional in their response and support in handling the claim. My price went down a lot from Citizens which was the only insurance co. option when I …
After hurricane Erma ripped half of my roof off and destroyed some of my screens I put a claim in to Safe Point Insurance. I was unable to get them to pay due to my roof being more than 20 years old I was declined and have been in a law …
This is the worst insurance company do not use them they deny all claims then raise your premium by thousands for renewal! They should be shut down permanently! Fraud at its highest level!
I filed a Hurricane Ida claim on 9/1 but didn’t receive any confirmation on claim. I refiled on 9/7 and received confirmation of the claim and a claim number. As of 10/5 I am still waiting on an adjuster to visit and have pending repairs. I’ve received NO CONTACT from them in a month.
I am a member of an association that filed a hail/wind damage claim with SafePoint last summer. Working with their adjuster Mike D has been very disappointing. Without explanation they sent very small checks which excluded items that the …
Alejandro is a quality professional. He is very responsive and was very knowledgeable and helpful regarding my coverage. He certainly helped bring down my stress level as this issue was of great concern to me.
Absolutely terrible customer service. Ive been trying to cancel my policy for almost a month now. Every time I call I’m given different information and they apologize for the misinformation I’ve recieved in the past. I have yet to get a …
Dropped my policy in the middle of hurricane season in Florida stating “Prudent financial management and geographic diversification of the companies policies require a reduction of it’s residential insurance exposure.” This should not be …
They aren’t even worth words. Tried to cancel my policy after it was paid. And doubled in price without any notice, not a call, not a email, nothing in the mail. This company is trash.
Terrible insurance. Premium went up $5k following hurricane Ida. Poor response after Ida. I had to call over 10 times and send several emails just to get an adjuster to my home. I had some damage that I ended up having to pay out of pocket …
I have been lied to for months that my refund check was “in the mail”. Still have not received my refund. They lie every time I call them and they also lie to my Insurance Agent. We had to upload the same document 4 times. They claim our …
Literally just came to see if there was a number I could call to contact someone about the status of my claim and these reviews are forcing me to face reality. This has been a nightmare of an experience. After making my claim the adjuster …
Policy not in my name but safe point sent letter about debris and some miscellaneous items stored on side of house stating to fix clean up etc…. What does hurricane shutters, cedar planks and 2 grey barrels for grass branches have to do …
Terrible company. No returned calls, no communication, and no type of professionalism. This company can care less if you receive assistance for your damages while paying their outrageous cost for insurance. Worst insurance company ever. You can’t even get the adjuster to return a call, horrible.
Suffered damages from Hurricane Ian and submitted a claim. I’ve been given the run around since submission. Calls and emails to adjuster go unanswered. I then contact the main office and they send the supervisor a message however still …
Avoid Safepoint! This insurance company is truly the worst. My parents had wind damage and tried to get their roof repaired a few years ago and were turned down by Safepoint’s “field service representative.” Fast forward to now, their roof …
We submitted a claim for income loss during Hurricane Ian, it has taken Safe Point Insurance more than two months to provide a response, and only after several phone calls. Our office did not have power for five days and no internet for ten , and yet they decline our claim. Please find another insurance company.
We suffered a water loss in August, which was covered by our Insurance company SafePoint. They were excellent in the handling of the claim. The adjuster, Carlos Cabrera was professional and courteous. We are so happy we have our policy with this company.
I recently cancelled my policy with this CROOKED as Hell company. My mother passed away recently, and the policy was in her name. In short, I sent them EVERY piece of info they asked for…death certificate, POA, bank statements, etc. and …