Rocky Mountain Power is a subsidiary of PacifiCorp, one of the lowest cost electricity producers in the United States, providing more than 1.6 million customers with reliable, efficient energy.
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
1407 W North Temple, Salt Lake City, UT 84116
I now understand why my dad always referred to them as “Raunchy Mountain Power”.
You have the worst phone service. I was just on hold for 1 solid hour trying to reach someone and never did speak with anyone. Finally hung up! Terrible!
Worst company to work with! They are no lenient at all even if there is a baby in the home! They don’t care at all!!!
Not helpful at all, cant even have the meter I’m paying for checked with out being the one named on the account.
If you like monopolies and paying up the wazoo for electricity then RMP is for you
THANK YOU RMP!!
Thank you for your fast response and hard work to restore power to so many Utahns this week.
Always keeps you up to date with power outages. Gets services back up fast
Taxing us for trying to save the planet?? Awful customer service?? I would give it a 0 if I could.
Endlessly Slow, Can’t Fix Any Problems In Under Like 2 Days. Not Happy.
An arrogant uncaring monopoly that forces you to buy from them and is currently trying to prevent people from buying solar. You should be ashamed!
I spoke to Felicia the other she was very sweet, great employee.
Pretty much the worst institution I had the misfortune to deal with. They Don’t give a damn about the customer.
Poor customer service. Poor service and equipment for the cost. Power outages frequent in Summit county, often for no apparent reason.
The greediest and most outrageous electric company I have had the displeasure of being robbed by.
Called in to move service to a new location, and the customer service was great! Very friendly, capable reps.
Rocky Mountain Power is a horrible company, glad I don’t have to deal with them anymore!
Person I talked with was really nice and helpful. The call was seamless and under 6 minutes.
The worst service in the history of customer service. Great idea making it harder and harder for people to make payments.
Company not worthy of existence! But I guess as long as shareholders are happy…
Great work guys getting the power turned back on. You saved my Saturday night.
I never knew how good I had it until I moved away. Polite representatives, quick responses, no nonsense.
Since moving to utah, we have lost power at least 3 times a day. This is ridiculous and dangerous.
Terrible power is always out very unreliable takes for ever to report a emergency bad bad bad bad bad service and very expensive as well
They literally charge you money to pay your bill. Unbelievably poor customer service.
Dangerous company, they use your personal information and open services On people who rent room…they steal identities and send bills, create confusion they are criminals
Trying to charge me for a month of power for an apartment I never rented. Customer service girl was incredibly rude.
This last power outage going on six days there lineman suck Glenn Campbell song didn’t apply to Utah
We have been without power for 3 days so far, and aren’t being given any updates or time estimates.
I will say the people working in the snow and rain to get my power on when it goes off are awesome and dedicated. Thanks team!
The amount of humanity I almost always recieve from this large utility company is pleasantly surprising. No joke. I’m not a bot!
What a scam, power outages, and equal pay will screw you over when you go to move out.
Went with the payment plan and they never explained that an amount would build up in the background of what I was paying… So after my payment plan was up I ended up owing $450+
Being without power can be frustrating but we know RMP is working around the clock. I appreciate your efforts!
It seems like the power goes out for no reason and takes hours to be restored. Had to empty the fridge a couple times because food went bad.
Talked to Selena about setting up service when I ask to be transferred to a Spanish speaking representative she disconnected the call very rude and un professional.
I need to add this cause it looks like a majority of the reviews are off balancing due to complaints about bills
Terrible rates, monopolistic business plan, aweful cusomer service, and they hate renewable energy. Would not use them if I had any other choice.
I had to call to change a power bill out of my name and customer service was quick and extremely helpful! Thanks so much!
There should be another company to receive power from. Competition is a good thing.
I now have proof that they are overcharging me for my electric bill, I have not been at my place of electric service for two months and my last bill was $90, as if it cost $90 to use no service, I even unplugged the fridge, microwave, every …
Pretty unethical company with questionable billing policies. They don’t need to take care of their customers because their customers can’t go to anyone else.
They have a monopoly on power here. They are charging absurd amounts of money for basic home use. $200? bunch of greedy fukkers
Terrible company, power is constantly going out at our home in SLC. Never because of weather, always because of faulty equipment.
Power keeps going out every other week and when it’s brought to their attention they just tell you to call the power outage line.
I pay my bill on time the lights always work no problem I guess I’m just lucky
Customer service/bill pay needs improvement on communication
Super fast response time. Transformer switch repaired and power back on. THANKS for the great service.
Rocky Mountain power is the most ridiculous company in utah and needs to be shut down. Doesn’t even deserve 1 star!!!!
Their handling of the recent wind storm has been laughable I have been in Florida after a hurricane and we had power in less time than this meanwhile all my food is spoiling and my house is freezing
Incompetent, lazy and Employees are rude! Worst customer service ever experienced! Left my home and forgot to turn power back on, then had excuses! Pathetic!
Really quick to set up account and very friendly reps. Also helped me get information on available power rebates.
Very good service and better response on outages. Also very reasonably priced. If you don’t think so you’ve probably never lived somewhere else cause the rates are very affordable
Worst customer service I have EVER experienced!! If there was an option for no stars that would be my choice. Unbelievably poor ignorant service!!!! Will be trying to get solar ASAP so don’t have to deal with these very rude people!!!
Guys. One power outage.. okay but more then 5 in one week??? What is going on??! How can our power go out this often??? Get it together, shouldn’t have to deal with it this often
Planned maintenance should be done after hours. Just like any other maintenance that could bring down business operations.
if you guys are going to have a plan outage for maintenance you need to let customers know so they can plan ahead of time especially once with small children that is so wrong especially on a hot day like this
Having trouble during the heatwave. Rocky mountain power cool keeper team were very helpful and responsive when I needed it. Thank you!
they clearly dont care about their customers, i would switch to any other company on earth but of course this terrible company is your only option
Haven’t had power since 10:00am it’s 5:00pm now. This company is a joke.
This is the worst company ever!!!! To many times to count, we lose power. Always the last one to het power on. It would be nice to have another option, I would take it…
calling them to get information on power outages is pointless. They give inaccurate information and when talking to an actual person the response is just a rambling round about answer to why there is a power outage.
Awful company workers started pounding on my door non stop then shut off my power and on again with more pounding and slamming to get my attention. They needed to dig in an area but it wasn’t my property.
Watched crew come through my neighborhood, fix nothing, leave me in the dark for 36hrs now. Businesses nearby are just fine though! Glad to know where RMP focuses their efforts.
This incompetent monopoly will ensure you feel like you’re in a third world country. And charge you too much for it. Worst power company out there. Too bad ya can’t choose.
I wish Utah had another option for power.
RMP’s website is horrible! Especially the trying to navigate the Watts Smart application! What a joke!
Thank you Rocky Mountain for fixing my power line after the SLC storm this week! I know you all worked extremely hard to get everyone’s power restored and I really appreciate your hard work.
Thank you! Your team has been amazing in their response to restore power to Nothern Utah after this storm. Your hard work did not go unnoticed today!
GREAT CUSTOMER SERVICE – I needed a some help setting up my online account. It was my fault because I kept missing a step. I called the customer service and Jackie was Fantastic!
wish I could give zero starts. Horrible company and terrible customer service. My account with them was closed after I moved, I was never told that there was a final bill, the bill was sent it to collections with out making any effort to …
Rocky Mountain Power is the worst. Not only are they expensive, but they deny everybody in the are any other alternative by creating a monopoly in the market by preventing solar energy from being sold. Rocky Mountain Power is the poo in an otherwise perfect brownie of a city.
Horrible long wait times when you call in to get billing problems resolved.
If you call, expect to be on hold for an eternity. I havent had any problems with my service but calling in about billing questions is like getting your teeth pulled. How hard would it be to just get straight answers and not have to be on hold all day missing more important things in life.
Not sure the issue but in last 2 weeks power has gone out twice now when it thunder and takes them 5 hrs to restore
They scheduled maintenance during the work week after 9-5 hours so my whole block is down, it’s cold and dark out and THIS is when they chose to cut all the power to the block. Not smart people.
I don’t even want to give you a star. I called in just for a question for why the bill was high, and the lady talked to me like I was stupis and I feel very disrespected. All I asked was a question and she refused to just tell me the answer …
Unreliable service, power fluctuations, weak output, outages often occur during calm, bright and sunny days. Brownouts very common, these are what can kill your electronic devices.
The Over The Air Television translators have been out of service for three days as of this morning thanks to Rocky Mountain Power. The translators have been out before but not for three days thus far. The problem has not been fixed. Knowing the area snow fall at West mountain the equipment and repair seems inadequate.
They came by a few years ago and trimmed a bunch of trees, that aren’t on our property, and threw the limbs and branches in our back yard and left them. Unacceptable and disrespectful. If they weren’t a monopoly we would go with someone else.
They quickly resolved a partial power issue the day I called it in. I disagree with some of their stances on solar but their technicians and employees are great.
I honestly don’t have any problems with RMP or their service, but I just accidentally sent a payment twice and when I called to try and have the funds sent back to my back account the woman told me there was no way they could do that and that to get a check would “take forever”.
A transformer blew (4x) outside my apartment, quite a shock! A warm orange fiery glow, then a lightening ball explosion! Rocky mtn power was here in under 10 min and they fixed it in under 2 hours, in a snow storm! thanks
I have been with RMP for 8 years, it has only gone out a few times, I would describe as VERY reliable. When i call in some one can usually help me out right away. The equal pay works. I would recommend.
I love Rocky Mountain power! If have to call, they are always courteous. If have to come out, prompt and get the job done.
We have always had friendly, knowlegeble customer service.
We have also had great response on outages and power restored quickly. Very good to call us back when we have reported outages.
RMP is the perfect example of why the gov outlawed monopolies.
Incredible service! My power went out and they were here to fix it within 1 hour of my call on weekend!
Absolutely ridiculous! They asked for my husband to send a copy of his social security card to verify that it’s him. I asked can I verify that you have the correct social. They would not let me give the social to them to verify that they …
Rocky Mountain power cut the power to an entire block for tree cutting on a few properties without notifying any of the property owners who were not having trees cut. Very unhelpful customer service when calling in to complain.
Nothing is easy, they give conflicting info and charge to pay a payment and customer service sucks. I am considering moving back to Murray so I can have a power company that knows what they are doing and don’t perform highway rubbery
I work in commercial property mgmt & we had a brief power outage just recently. (the weather is pretty crumby, so I’m not surprised.) I called RMP customer support after the outage, & a gentleman by the name of DAMION took my call & he was …
Would have given zero stars. I’m taking my dogs and child out of the house because it is 48 degrees and getting colder as they have been doing “routine maintenance” on a pole or transformer since 6 this morning. With no warning that the power would be out. Thanks yall… wow I can’t believe I’m not suing you actually.
I can’t describe how much I dislike dealing with this company and the payment fees, and I feel like we the people should have a choice of other providers. Why is it we must settle rather then have them compete for our buisness. Boo …Rocky mt power.💩👎🖕 …
I have had nothing but problems with RMP for the last 8 years of service
they’ve been billing me, with no way to pay my bill. my acount “doesn’t exist” but i’m still getting charges. fix this.
Totally unhelpful. Have to try to get power shut off for a friend and the only way to get a copy of the power of attorney is to fax it. No I don’t have access to a fax machine. Most of us don’t have a Lan line to fax. No local offices that it can be hand delivered to. Just not helpful at all
I’ve been appalled by RMP’s position and lobbying that residential solar power owners should be heavily regulated through an unjust monthly infrastructure fee that would be greater than many people’s average power bill (prior to solar). In …
It doesn’t matter how many bad reviews, they have monopoly over power in Utah, you have no choice. Enjoy your bad air from coal energy, Utah! I would love for RMP to eliminate the use of coal energy and support the valley in clean air initiatives.
SECOND POWER OUTAGE IN 4 DAYS. This is way to much time to go without air conditioning, no fridge power, no appliance power. And they have planned a way of getting around being able to talk to an actual person over the phone concerning an outage. I’m okay with the prices, but the power should not be going out this much.
Trying to get answers to a job they are doing right outside your house is a joke. Tried going in to the local office and that was a joke. Run around on the phone and in person is all we get. They are to turn neighborhood power off this Wed …
3 days without power in the Foothill area. No Rocky Mt trucks or workers in the area for 2 days. Every time you call they give you the same answer “still 126 houses in your area without power” Unbelievable
If I could give negative stars I would. This company has an outrageous monopoly on the business in Utah and charge whatever they feel like for repairs to damages on homeowner property. If I had any other options I would not be a customer. …
Worst power issues ever. We have lived in an apartment complex in south Jordan for just over 3 months and the power has gone out 3 TIMES!! Every time has been at night when we are all watching tv and the lights flicker regularly. I have …
The day before Thanksgiving we had RMP disconnect the power from the pole to the house, then we had the meter relocated, the inspector came out and cleared the project, we called RMP on the work project side and they said they couldn’t …
Just like the others here, the new change your password every time you want to pay is crazy. Today I had to call to get it… odd that people want to give this company money but they make it so difficult to do so.
Harassing me about accessing a bad transformer in a neighbors yard through my yard no less
I can’t understand why the power continually and randomly goes out at my house. I wonder, does Rocky Mountain Power have any idea how bad that is for our electronic components? Will they reimburse me if their power surges fry my electronic equipment?
Some of these comments made me laugh because people don’t understand that there are some things that are out of their control & can take time to repair. I enjoy reading the comments that are so negative that people are threatening to move, …
i’d give these bastards a ‘0’ if I could! They don’t know what the hell they’re doing. First, the guy tells me autopay is all set up. Then, I get a voicemail telling me to check my account and I’m over due. I call in, they say I’m not setup …
I am so sick of this company I have worked with them in the field and have used their services for years I am done with RMP. Unreliable service I get power surges 3-4 times a week. As of today I’ll be looking for volunteers to help petition …
I just talked to Jay. I asked about a service they no longer provide. He looked up places that could help me. Wow! He certainly didn’t have to but he did! I am not too familiar with my phone & his kindness should not go unnoticed. 👍👍 …
I hardly write reviews; especially not for utility companies but I spoke to Elise today and she was the nicest person I’ve ever spoken to in any customer service department. She was so caring and I felt like I was talking with my grandmother while trying to get my power set up. RMP, if you see this, give her a raise.
Overpriced monopoly on electricity in Utah. Every storm we have a power outage. This last one it was out for 14 hours. Food gone bad, missed work, etc. Learn how to run a company and learn how to deal with bad weather. Hire more people and construct systems that don’t go down in the slightest breeze.
Crappy service
I Don’t like this company and how we are stuck with them, no choice to go anywhere else but here. The rates keep going higher, the lack of compassion shows in …
Rocky Mountain Power couldn’t be more worthless and incompetent if they tried. It’s one power outage after another with them and every outage last for hours. I’m constantly having to throw out food from my freezer and they couldn’t care …
Maybe when having a planned outage let everyone know when. And maybe don’t have it on a holiday
I had the pleasure of working with Darrell who showed our family excellent customer service and concern. You truly have a great man working for you. I think his values would do wonders if all of your agents showed that type of service to your employees. Thank you Darrell and Casey!
Power went out at my house. Reported it by text to RMP. Found out it was only my house breaker. Later an employee of Rocky Mountain Power arrived to make sure everything was okay.
Customer Service can be hit or miss depending on rep, but when it really comes down to it, Rocky tends to make things right, even for ugly landlord situations involving mutiple tenants and owners represented by me as a third party. …
Our company (NCS) has used the Watt Smart program to change out all the old lighting to the new LED lighting. The crew that was sent was extremely fast, they cleaned up and disposed of all bulbs and ballast. I would like to thank James C …
Terrible company! I run and own a farm here in Utah and have several power lines running through my property and they leave the biggest mess behind. They leave piles of rock in the middle of our fields! Which make the farm land worse! And …
I moved out of koa spot in slc and apparently power didnt get shut off in my name… Its been 5 months!! and I have a bill for 750 dollars I just found out….. Wow. Since when does a power company let a delinquent bill go for 5 months? And keep providing power? Lmao! I hope I never have to use you again RMP.
I can’t say enough good things about RMP, starting with Ian, Kelly, Adrian, Daniel, Tito and the rest of the crew. If not for them our guests here at Pony Express RV Resort in NSL would have been so put out. The RMP crews came through for us in a stellar fashion. Thank you, Thank you, Thank you…
Not only do they inflate prices during winter, but now power randomly shuts on and off everyday! Completely unacceptable for downtown Salt Lake City! There needs to be legal safeguards in place for businesses with bad reviews, they need to be investigated and repossessed!
I’ve been trying to pay my bill for over a week. I can’t find a place to do that. The site keeps asking for the account number for my bill. I haven’t received a bill with my account number. I’ve looked through the emails that they have sent me and they are no help. I bet they’ll get the me information to me when I’m late to pay.
Do they provide power, yes. So they get 2 stars. However, their customer service is horrendous and they don’t follow through with what they say they are. I’ve had countless problems with them and everytime I call in I get a different story. …
Worst Utility company I have ever dealt with! Can’t believe this is our only option for power here?! Who do these thieves think they are?! They say they are the lowest and they are complete liars! They say they don’t have any offices in …
Horrible company to work with. Sent us to collections over $15 only after TWO WEEKS of non-payment because we’d moved out of state and didn’t get the final bill; always paid on time until then. If I could give them fewer stars I would. Only …
The power has been out all day. I am literally sitting here in my home and freezing. Then, they send updates every few hours saying when the power is gonna be back on. First, the messages said 3:30. Then, 5:30. And now, at the time of …
I’ve always enjoyed using rocky mountain power. Love that I can get on the website at anytime and pay or look over or my bill and services.
Awful customer service. Scheduled an appointment for a tree to be cut that intercepted their lines. The tree trimming company just left, several branches are still touching lines. Large dead portions of the tree are still directly above the …
We recently contacted 811 (Blue Stakes of Utah, “Call before you dig”) and the only marking Rocky Mountain Power made on the property was one flag approximately 25 feet away from the house… This reveals almost nothing about the …
Up to a thousand dollars now of lost food due to poor service and inability to keep their customers powered. They claim no responsibility and say take it up with homeowners, yet they as the responsible party are required to pay for the loss.
Generally the power works fine (thus the three stars). But when the power goes off unexpectedly, they are not very proactive about providing the people without power with information. I call and call and no one picks up. Their automated …
Twice in 24 hours a squirrel climbed up the power pole and chewed on the exposed wires. Killing the poor little creature each time as well as flipping the fuse. Twice, we called Rocky Mountain Power, and Twice they came out quickly and …
After high winds on Tuesday our power has been off for 4 days now. Not only that but they are unable to tell us what day or what time will be turn on again. This is unacceptable! We don’t even have an estimate day or time or the fact that we don’t even know if they are working in our zone…
Had a pole blow up in the backyard today after the high winds. They had a guy out within the hour, ( the pole was actually flaming so I’m sure there was some urgency) but they worked until late into the night, 7 hours later to plant a whole new pole. Thanks guys y’all worked hard and didn’t stop till we were back up. We appreciate you!!
Rocky Mountain Power is a great company despite what the solar companies might tell you or what you might read on a billboard. They spend millions of dollars to reduce harmful emissions (apart from owning renewable resources) and they have …
Wish I could give 0 stars. I have never lived anywhere where the power goes out so frequently and for so long. And I’ve lived in Guatemala. SERIOSULY. Never had a power outage in Guatemala. Never when I lived in Virginia, even during a …
I actually had a very positive experience here. Though I only ever called on the phone they were always very willing to help and explain things to me. They all actually spoke English which was pretty cool as well. It’s getting rare now a …
The Good: Called customer service, and dealt with a very professional lady who seemed very apologetic. The BAD: Literally did not know RMP was planning on cutting branches off an old fir tree in my back yard until I heard the chainsaws …
Their customer services is beyond horrible. Power when out at 1 pm call and said power would be back on at 4 pm at 4 pm power still out. Call an told power would be out until 9 pm. This was on a day with the outside temp of 101 F. Call …
Zero customer care. If I could rate them less than 1 star I would.
I don’t have issues with my power, but I recently moved to a new home in September and Rocky Mountain came by shortly after and said they had to cut down our trees as they were too close to a power line. However one of those trees happened …
Online system, mobile app, and phone pay system all did not permit me to make an online account and pay my bill. Called in 5 times and not one representative could help me. I followed the cryptic password instructions and tried multiple …
The outage we had through the New Year night because of the power line problem is successfully fixed! The guys who were on duty were working hard for several hours and did a great job, no matter today it’s the New Year Day. The phone service was awesome too. Thank you for saving the holiday for us!
I don’t understand all the negative reviews about RMP on Google. I’ve called their customer service number about 6 times in the past 4 months with billing questions and to set up a payment plan, and everyone I’ve spoken with has been very …
Fantastic customer service, especially for a utility company. I can always get through to a live person quickly and they are consistently helpful-very knowledgeable, polite and professional. Any problems I’ve called with have been quickly resolved.
I think they know they are the only power company, so their customer service is horrible. I have been calling for for a week and a half to schedule getting my temporary power connected so I can coordinate with subcontractors on doing work at my home. I have not been able to speak with anyone who can help
I am thankful for Rocky Mountain Power for keeping a sold power connection and keeping the grid protected. People complain about how expensive the power is, yet no one want to be in the dark!. Generating power and distribution power from …
It’s common courtesy to make people aware that you’ll be cutting power for a time due to working on power lines. ESPECIALLY during this time when people work from home due to covid-19. Instead you decided to just cut the power letting no one know ahead of time.
Not customer friendly! I installed a Wi-Fi smart thermostat and applied to get the $50 rebate that they constantly remind you of on their homepage. I had the required receipts etc. And besides their related ThermWise website being …
Customer service rep was really sweet. In the past I had my account set up for automatic payments, because I forget about these things. In October, my debit card was compromised, so my bank froze my checking account, causing my payment to …
We’ve had our third 1+ hour outrage in two weeks today. Rocky Mountain Power has had a difficult time maintaining our service and their outrage maps, site authentication, and related services make it tedious to keep track of the situation. …
Constant outages and at the worst times. Do they compensate customers for anything? Hell no. Do they care that over 3500 customer are without power for hours on end in the middle of the hot summer, Hell no, and why, cause they know you cant …
Every time I try to pay my bill online the website seems to be broken!
A RMP representative told me that autopay for my bill was set up. She was wrong. Months later, I received a call from a debt collector and I paid it in full and made sure my auto pay was set up properly. The auto pay was working and charges …
I love Rocky Mountain power. They have always worked with me and their customer service is fantastic. Every time I get off the phone I think to myself wow! I love this company. I have even talked to many supervisors to tell them their employees are great!
Electricity Usage Summary
I have been in my current home almost two years and just started getting these summaries of usage which breaks down usage per appliance. I just started getting …
I wish they were like internet services, where if you don’t like them, you can switch companies. My monthly bill was never over $42 and since I lived in a top floor apartment, I never even had to turn the heat up. And yet when I moved out …
We moved from a city where the gas and electric were run by the same company so when we moved here I assumed that one company would do both. Gas and electricity have been on since April. It is September and finally getting a notice on the …
Great power company to deal with. My Syracuse rental home was super easy to set up, they allow you to extend your due date online if needed, and will work with you if something ever comes up. Also super affordable for how big this house is.
If I could give this company 0 stars I would…their customer service is a joke! If you call in they tell you to just do it online, yet their website is confusing you can never get done what you need to do. If you need automatic payments, …
The power has gone out 3 times within the last month. The current outage… 7 hours and counting. Any other company would do something to more permanently resolve a consistent problem like this.
Ohmmy was the ultimate professional. The website wasn’t working the way it was meant to be after a long time of inputting information, and Ohmmy was not only calm and collected, he gave me the exact answers I needed in great time. He was …
There is absolutely NO reason my power bill should be $218.68. I’m not running my AC more than I need to and I don’t leave lights on. Buying energy in Utah sucks because crooked companies like Rocky Mountain Power have a monopoly, so there is no competition for them and they can screw people all they want to.
Construction is happening near my house due to the expansion for the highway. This is the efficiency of Rocky Mountain Power, 4 hours pass the notice they provided that power was going to be out and several attempts to contact them as to …
Slowest and worst service I’ve ever received. Going on my 5th day without power to do things like heat my house for my pets and myself? You guys are slow and for the money you have costed me within this process I definitely deserve a credit on my bill at the VERY LEAST. I uphor this company, fake and quasi-informed service 👍🏼 …
Wind storm took down my tree and power lines. I have downed power lines that are still hot mind you. Caused a small grass fire. Called Rocky Mountain Power and basically get the run around even though there is a safety risk with live wires …
I have never had a problem with my service, but I am very irritated with their customer notification system. I never received notice that Rocky Mountain Power would be putting a power pole in the corner of my property and would need full …
Power hasn’t gone out which is great, but they charge SO MUCH. My old apartment was twice the size of my current one, I had the A/C running 24/7, an editing/production computer running 24/7, twice the amount of lights, and I used my …
I’ve had to call several times, for power outages, billing questions, problems and I’ve always been treated with courtesy and professionalism. The reps always listen and try to understand and talk to you like a human being not like they …
RMP are the absolute worst! The power on my side of the street is constantly going out. For no explainable reason but constant maintenance and faulty equipment. Can’t they do anything right the first time? The people across the street …
This is probably the worst company I have ever dealt with in my entire life. My account was on autopay, taken out every single month on time for over 2 years! I moved and for some reason they cancelled the payment. For over a month there …
Cut my power off without a 48 hr notification.no mail and no phone call. I work from home and they say they called me but they can’t provide no evidence that they called on the 23rd of May. Because they never called. Missed 5 hours of work. …
RIDICULOUS!
I have been with Rocky Mountain for 4 years and NEVER missed a payment. I moved from sandy to south Jordan this past month and called to get my services …
I was billed for 2 months of service for a place I no longer live. I called Rocky Mountain power on Jan 31st to close my account. When I realized I was still being charged in April. I was told they had a record of my call but no request to …
Power went out at 7 am. Called and the recording said it would be fixed by noon. Called at noon and it said 2 pm. Called at 3 pm and it still said 2 pm. Called and spoke to live rep who said 4:30 pm and they could not update the recording …
I called when I moved to have service removed from my name. Received a bill the next month. Called them. They said that was my final bill and that I would not be receiving another one..received another bill the following month, called them …
It is impossible to get in contact with them. When Allyson answer she hanged up. Awful service. …
Aug 12, 2021 UPDATE FROM 2 STAR REVIEW 3 YEARS AGO
I bought a home 3 years ago and had to install upgraded electrical service to support a shop and additional living space in the home. …
The line repairmen do what they can but every time the wind gets gusty the power goes out, often for multiple days. It’s the Rocky mountains, it gets gusty often. The network should be able to handle some winds given that they are a common …
Called to get an update on a power outrage we are having, which happens I understand, but never got no updates like I requested and then when talking to the representative was told even tho my son on a breathing ventilator and other medical …
I got off the phone with Rochelle, I just set up my electric for my new house and she helped me do that in the nicest way possible. The customer service was immaculate and I could not have been more pleased. Can’t wait to start using this service, my experience is amazing so far!
I would give less but there is no option for that. I moved into a new subdivision in April 2020. To make a long story short I’ve contacted RMP 4 times about turning the street lights on. Each time they are so sympathetic and can’t imagine …
Canceled service because I moved. I owed them a bit extra, which is totally fine. Instead of calling or emailing me, they send a piece of mail…. to the old address. Come on. Suspiciously, the letter from the 3rd party collections agency …
My payment was applied to an account that doesn’t belong to me, and will not be refunded or moved without the permission of whoever owns the other account. I can’t afford to pay my bill let alone some random persons $100 electrical bill. …
We have had our power out more than a half dozen times this year for ‘emergency repairs.’ Whatever those repairs were, they didn’t work, because when the large wind storm hit Salt Lake, our home was completely vulnerable to power loss and …
Were not helpful whats so ever. Had the account transferred to my name multiple times and it never changed so now when I closed the account 4 months ago and am still getting charged 12$ every month for a closed account. I have to contact …
I am getting married soon and I’m setting up bills and accounts for the first time by myself. I was super nervous especially because I have heard horrible things about Rocky Mountain power and their customer service, but let me tell you I …
This company earns how much a year and a wind storm can cause a city to lose power for an estimated time of more than 2 days. Unbelievable, more than 2 days of refrigerators running warm, more than 2 days of business not being able to …
Was never once late on a payment, moved houses had my account closed, then 30 days later received a letter from a collection agency. Was told that my account had an outstanding balance. Why was I Never sent an email or a phone call? Why was …
Going onto the 4th day, 3rd night without power in UT. Had to throw away all my refrigerated food not to mention dealing with cold weather for 3 consecutive nights. RMP administration says they do not discriminate on customers, but it’s …
These guys are an absolute joke. They won’t let me pay my bill, but will still charge me and will probably turn off my power.
I have called since May for assistance in dropping a power line in my backyard so that I can cut down a large tree. No luck in getting a field supervisor to come over. Some one actually closed my work request saying it was taken care of. …
It took 6 days to fix a power outage that could have taken 30min. Returned 4 months later to butcher our trees and shut off power for another 6+ hours (in January) to replace a power pole that should have been delt with months ago. No …
They gave us incorrect information to pay our bill, then gave us incorrect information on how to set up online payments, then gave us incorrect information on how long it would take, and then turned off our power when following their …
I’ve been told for two days to expect the power on by the end of the day only to be disappointed come nightfall as I see the trucks leave the area. I appreciate the work being put in by these guys but there should be other options for power …
I know power companies will always get a bad rep, but I’m a new homeowner and had to call to set up and then switch my dates, and the lady on the line was very kind and helpful. Then she congratulated us on our new home and that was very …
I’m waiting for the power meter to be installed and power line to be provided to the building For the more than 6 month.
It finally was scheduled on 30th of May 2021 …
They were 3 days late (out of power and heat for a week now) and then told me I have to call an electrician to get anything fixed. We’ve called many times prior to this to let them know of the situation and they just kept telling us that …
Literally the most unreliable power company I’ve come across in my life. If you’re west of liberty park in salt lake if you so much as look at power lines the wrong way your power will go out. Also ZERO urgency to get it back on. …
Every time the wind blows over five miles per hour the power goes out at my house. You would think we live in a third world country instead of just off state street in midvale. I have never been given any reason or explanation. Rocky …
Every month I go to login using my facial ID to pay on my account and every time I have to put in my password, not only that sometimes I have to close the app to reopen it just to have it recognized that I have a card on file, frustrating …
I wish I could remove myself completely from this company. My bills are always going up and I don’t even use that much power!!
They came hella quick and turned my power back on after hours nice job
You know, I really want to agree with everyone else and say that this company has horrific customer service …
Rocky Mountain Power is an awful awful company. They don’t keep trees trimmed from power lines, after two years of calling and telling them a tree needed to be trimmed it was getting caught in the power lines and transformer they finally …
Required a password change, yet will not accept any password I enter. I have met all the requirements for the password with a green check mark to confirm it was acceptable, yet the website will not accept the change. Have been on the …
I love Rocky Mountain Power. I don’t think being a power company is easy, and I definitely wouldn’t want the responsibility with them, but I have never had issues with them. Making my account to get power was easy, halting power was easy, …
This company is dishonest they make you take other peoples debit then they turn around and send you to Express Recovery who works with Edwin Perry who go after you wedges because thy can’t sever their court appears until they get their way
The power has gone out without explanation to my entire apartment complex 3 or 4 times in the past year alone. No storm, no sudden heat wave, it just goes out. Considering the complex is just down the street from the main offices, and they …
These guys couldn’t keep the power on even if all their employees transcended into beings of pure energy and were used as batteries to power the grid. …
Rocky Mountain is a monopoly and boy do they know it. It took them six days to restore power after a storm and when I requested a temporary disconnect so I can have maintenance done on the line to my house they say they need at least 48 …
It’s really a hassle to make a payment with the third party they use since they can’t see any info. Like the whole process involves waiting on hold for for long periods of time with both the provider and then payment service. Neither can help you fully. Like why is it so hard to get the info I need and give you my Money???
I have been a customer with RMP for several years now and have never had an issue making payments, however, after moving and closing my account in October of last year, I JUST NOW in January received a letter from collections for almost …
There is a reason their customer service rating is so low on this site. They just don”t care about their customers, because they have them by the balls. I’ve had a work order in effect since July and after numerous calls and emails I can’t …
Taking over a month to connect temporary power pole. They can’t tell me when it will be done and told me they would call me when they had someone going to the site. They never called. Followed up again and they said they couldn’t hook it up …
I had broken branches on my power lines, from a windstorm. RMP came out to look, & called their tree company, Wright Tree Service. Wright sent 4 guys promptly out, who were VERY professional. They got the branches down quickly, & left me a …
I always had automated payments setup. I moved and closed my account (in July) and verified that I had no remaining payments. A month after, I log onto my account to verify that I have no remaining balance and verify that my account is in …
Absolutely garbage- and everyone who works here.
Called within 10 mins of a storm hitting- tree branch fell onto our line and had exposed live wires near our car. Called @8:30pm Saturday night- was told …
I called them nearly a week ago because the conduit going to my electric meter isn’t connected properly. They said someone will call you set up an appointment. No call yet. Horrible response yet I always pay my bill on time
Fantastic service as always. Over 3,000 people had no power and even though they estimated 4 pm as the time of completion they got us back up by 2. Great work. They’re always so fast and the reps are very nice. Thanks Rocky Mountain Power!
Our power recently went out. Your service department got right on it and had our power restored very quickly. Very good service thank you.
Absolute garbage. The power goes out here like once a month at a minimum and tends to stay off anywhere from a few minutes to up to 6 hours. Horrible unreliable company. Don’t waste your money.
Over 1hr and still waiting on the customer service team to answer. What is this!? This is what having a near monopoly on electric services will give you. Atleast implement a call back system!
Power out for 3 days I called and called and then said they can’t do anything. Finally on the third day they came but still no power and it’s 30 degrees out!!!!!
Would give it a zero stars if I could. An absolute joke. Their computer system messed up my account number with my account and made it appear that I stopped service. They turned of my electricity with no notice. I called to see what had …
Not good at all unfortunately you can’t use anyone else. Unefficient techs repaired a transformer blew the next day. call for information today on power outage they say 11:30 and tell a neighbor 8:30 you would think with todays technology …
Horrible phone service you’ll be told 2 min wait then 20min a minute later then over 30min a minute after that. Took a rep 2 weeks to come out to quote me for an additional service to my house never email me the info. They don’t have. Call …
I spoke to Joe. He was so nice he had a great up beat personality. He got my needs taken care of and i even asked to speak to his supervisor as he was so awesome. I told her he made my day!
Company decided to turn off the electric when the bill is automatically paid each month and didn’t even get a warning and they decide to turn off the electric. Tried getting it fixed today and stayed on the phone for over an hour with them …
It’s too bad there isn’t an alternative power company in Utah. Customer, always have to wait forever for someone to answer, customer service team is not helpful & now they have shut us off from paying online. It’s 2022 & they have taken …
Worst company to ever deal with they are unresponsive and don’t have good customer service I was really dis satisfied they don’t have good communication skills and expect you to know everything about your account and put you through a processing app to get your payment through no live agents don’t deal with them find an alternative
Been waiting over 2 hours on the phone to get on the power bill for my new house. This company is a joke. Can’t wait to get solar and never have to deal with them again!
My card accidentally charged twice for my power bill. I called, they basically told me that they won’t do anything about it and that it would just have to go towards my next bill.. leaving me with -7$ to my name. The lady was rather rude …
When I was working 75 hour weeks the agreed to send me paper bills. It was a lie. After I got my concussion and didn’t work for 4 months they had given all the free money to people who wouldn’t work, and didn’t send me paper bills out, in …
Power goes out in South Salt Lame at least 4-5 times per month. Crews “estimate” it’ll be fixed by a certain time that rarely if ever comes. Nobody calls you back. And nobody seems to care that it’s the middle of summer in sweltering heat and we’re having to deal with RMP’s used and dated equipment—and lackluster employees.
We are now at over half a dozen d different times the power has gone out in the 1 1/2 years we’ve lived in this new place – like, the whole neighborhood is dealing with outages. Early this morning though…it’s July- our a/c went out earlier …
Remodeled our business and replaced the power meter as part of construction. Despite working closely with RMP during the entire process they somehow didn’t assign the new meter to our account. Then they showed up one day unannounced and …
Stuck with them with no other option but we are getting gouged for our heating bill. We tried to call to get a better understanding of why and they were so unhelpful!
The most unhelpful and complicated website ever…….and 75% of their power comes from coal and 20% from Natural gas. Despite the nice wind mills and solar panels on the opening web page…..but you have no other choice.
0 stars if it was possible. They make it impossible to set a password, I’d like to know who is going to try and break into my account to pay my bills? Can’t view my bill once logged in, only gives me the option to start service, even though …
I wish we had another option, but we are stuck with Rocky Mountain. Power outages are happening more and more often. I live in Midvale. There is a snow storm right now, no power, and it’s getting pretty cold in my apartment. WTH Rocky Mountain?
Out of the last 9 days we have been without power 5 of those for about 6 hours in the morning! No notice of “scheduled maintenance” and their customer service keeps giving us the run around. I work from home my wife works from home, our …
Lived in my current residence for two years, our power goes out all the time. Called in to get some information, the first kid I talked to sounded like he was 12 and didn’t know anything. Talked with his supervisor and she was the most …
My bill is usually overdue on the 14th and if I don’t pay on the 18th they give me a “cortesy” call to reminder my payment as I could lose service.
Also no credit card option for payments, that wouldn help a lot!!! …
I’m trying to pay my first payment with Rocky Mountain Power. I made an account and trying to log in and says my account is not activated. I been calling Rocky Mountain Power and they keep telling me what to do and I do it and it still does …
I wish there were options for electrical power like internet providers, but we are stuck with Rocky Mountain Power. We added a barn to our property and the Rocky Mountain Power Field Service Technician told us exactly where to put the …
If you’re considering adding solar to your home now, don’t bother unless you’re also adding battery backup. RMP quietly ended their net-metering program and switched to “net billing” as of 3/1/2022. When our solar was installed no one …