Surry-Yadkin Electric Membership Corporation was founded in 1940 by a group of local farmers committed to providing electricity to rural farmers and … See more
I would give it no stars. They have rates that are just too expensive. They are absolutely ridiculous. There is no reason 2 people should have a powerbill that’s over 1,100 dollars for 2 months!
I am floored by this company !! Transfer of an existing service, with years of good standing, warrants a massive deposit ???
Unfortunately with no other options
Worst customer service EVER!!!!!!!!!!! All they want is money, they will cut your power off for a total amount due of $9.35, totally ridiculous!!!!! Duke energy would never do that!!!
Goes out ALL THE TIME. Doesnt even have to be storming. Just a good ol beautiful day, a tiny blow of some wind or a little too much rain and its out. Gets old fast!!
My grandmother power has been goi g on and off for over 8 months and all Mike miles can say is o we goi g fix it this the a hell hole of a power place she pays over 300 dollars a mouth but the the Mexican pay 98 dollars a month so I would give them a 0
Rudest most inconsiderate company I have ever dealt with don’t even deserve one star wish I could choose a different company but they are the only one no competition and it shows I absolutely despise this company I don’t know how the can …
Extra fees every month… no reason we should be paying $300 for power. Sad thing is, there is nothing we can do about it, which is why they continue to price gouge.
Thses people are all about money not about helping the people that struggle ..Few years ago my power was turned off they charged me $250.00 deposit which they have had for many years…or suppose to have and they tell me if im late or dont …
Horrible place I went to dss and got help they paid the bill of 302 4 days later they come and cut my power off would not cut it back on I had to come up with 200 more dollars to get prepaid power and with a family of 9 prepaid will never …
Customer service is horrible. They take advantage of there clients in the winter and there answers are if it was a joke. I have no other option then to continue service because the recommendations was move to receive service from another company and that they have never had complaints .
I see a lot of negative comments on this site, but fortunately I have never had these issues with SURRY YADKIN. Everyone I have spoken to or had contact with have been very helpful and polite. It is always upsetting when you experience a problem and can’t get the help you need, and I am thankful I haven’t experienced that.
24 hours of no power on jan13, 2019. No power from pole to house at all & we’re being charged for 2hours of service. Requested meter check, they refuse, all kinds of excuses, refuses to return calls. Their service is the worst!
Just spoke with Mary she was so helpful giving much needed information on our move to North Carolina . She listened and answered all my questions. Very professional and a blessing. Thank you again Mary for all your help.😊 …
If I could rate a 0* I would worst company you could ever imagine talk about being greedy and no morals they are out to get the last penny you have, our family upgraded homes literally set the new house 20 feet from old one and there has to …
Ripoff moved was on duke energy now on surrey electric.Never in my life dealt with company where your power bill has to ve paid on the due date not even one day over. Before they send outcut off notice.Being on duke energy was blessing compared to these fools.
I have been a customer of surry yadkin eletric for almost 4 years the power bill constantly increased for no reason. I actually ended up moving to avoid the 600+ Power bill every month
So glad they are finally upgrading the power where I live. Every Summer when it got hot it would seem like there was barely enough electricity in my area on Baltimore Road. For years I saw storms blowing the single line against my trees, …
Just called these guys asking about power hookup as we just found out they were the power company. The lady asked for “2 ID’s” when you give your application. (???) knowing what she needed, I still asked… what other ID did she require as …
Horrible customer service. I had service set up on auto pay and got a new card and when I called to give them the new card info they said I had to go into the main office or do it on-line. When i tried to log into my account it said invalid …
A big thank you and way to go to Surry-Yadkin Electric Membership Corporation. It appears a bird got into the transformer on our power pole and tripped a fuse (fried bird). They had someone here within an hour and figured out why we lost …
Kind of funny that one day I can use 30kwh and the very next day when I am not home it goes up to 123 kWh! How is this possible, no it’s not the heat, it’s been checked . Called to get some advice and was asked absurd questions on what may …
I would give this a 0 star if i could no hesitation. There are people STRUGGLING through a pandemic with this AWFUL, inconsiderate selfish company is only worried about stealing money and price gouging people for an essential that shouldn’t …
Terrible pricing, ridiculously high power bills! Something needs to be done about the price gouging. Our bill jumped from 250ish to $450! Nothing has changed! Nothing is runnning several Facebook pages about just this power company!
The people at Yadkin Surry electric cooperative have been fantastic to work with! They are responsive polite and it really shows that it’s a small town community company.
Had four bills to pay, one for myself, three for my deceased mother. One of the bills was overlooked. On 11/22, a delinquency notice was mailed to my mother’s PO Box. Before I received the notice, on 11/29 (less than 7 days later, if you …
Currently without power due to ice storm. The problem is when my neighbor tried to report a live wire down in her yard that was arking and smoking they refused to take her report. She walked to my house and I reported my house and hers. The …
Price Gouging. Claiming THOUSANDS of people who had the same SPIKE on the same 2 days (12/24/20 and 12/25/20) thinking none of us would notice. Claiming its because of a water heater (the same one we have had before the hike) and claiming …
This company is deplorable. 1st they charge wayyy too much just to have electricity. That should be outlawed. Electricity is a necessity but they are taking advantage of people. …
Don’t wash your clothes or else it’ll cost you $20 a day, you wanna use a dishwasher? Tack on $20 more, AC? Good luck. I pay $40 every 3 days just to keep power on, it is bad when the power bill is as high as mortgage, they are legally scamming their customers.
We are way over charged in the winter we use wood heat and pay 400+ a month and in the summer time we use our well water to fill the pool constantly (kids splash a lot) plus water flower beds and garden we use use Central air and a window unit andour bill is over half as much cheaper in the summer! Makes no since what so ever!
This company overcharges people. Their service is 2-3 times more than Duke Energy and the customer service is terrible. Do not buy or rent a home with their service. I wish I had never bought my home. I intend to sell and buy outside of their area.
Don’t ever move. If you do you have to pay a new account deposit. Which is crazy because I have had service with them for for 13 years then move and had to start all over again. What a dishonest way of business because they know you have to have power.
Terrible just Terrible… you will pay enormously high price for electric service.. All members are on SYEMC FAILURES on Facebook if you don’t believe me… 400.00 to 900.00 dollar bills..ridiculous They have not even paid their members the …
Got a shut off notice in the mail that my electric was going to be turned off in a couple of days. The balance on the account was $1.57. This was the late fee they charges because I paid the bill 1 day late. So I called to ask if they …
Simply called to ask about a quote on getting a service pole installed. When i was transferred to the department the woman was very rude. After looking at reviews it made more sense. When i asked the lady for her name she wished me a good day and hung up. Wish there was an alternative power company to use.
I have lived at my current residence for 8 years and I have NEVER had power bills even come close to the prices they have been charging the past few months. Isn’t it nice to have to work overtime just to keep your power on?!? when I called …
My mom’s bill was over $500. She lives alone and is on fixed income. Her bill never usedto run over $200. This is impossible for people to pay. My bill is also up hundreds of dollars. They are saying everyone’s house is energy insufficient and wants to come check out everyone’s house. Something has to be done about this.
They need to get a handle on why we constantly lose power 1 or 2 times daily. It just cuts off for about 10 minutes then comes back on.
Surry Electric needs to give discounts for having to reset all of our clocks daily.
Our bill has went up every month for awhile now. Compared our bills to last year. Our son was living at home and he had 2 monitors, computer and an xbox. He took showers daily and I cooked everyday for him. We washed clothes daily. He got …
Where do I begin. First off, me and fiancé had just bought a house that is boarder line with surry yadkin emc and duke energy. Literally a couple of houses down from the grid line. They wanted to charge me 400 dollars just get power turned …
I have not been in my house since Thanksgiving. The heat has been OFF, breaker for water heater flipped off, and NO LIGHTS have been on period. Explain how my bill is the most expensive it has been all year. The breakdown shows I’ve used an average of 28 Kw per day. How does that happen when nothing has ran at all in the house.
Total rip off!! They charge what they want because they know you pay what they say or you do without power. Noway people use this much power in thier homes. Our bill can change 200 or more month to month when nothing power wise changes. …
I wouldn’t even given this company 1 star if I had the option. Just recently purchased a home, called to have the power connected. First of all, they want to argue with me regarding the address because the address they have on file is NOT …
Why hasn’t anyone filed a lawsuit yet? I lived in Pennsylvania and we had three power service providers to choose from! This is a monopoly and has been since its inception. We as consumers have the right to a choice! This has been an …
30 bucks a month Just to keep service at a location we only use during the summer for our camper. Our home is only 6.3 miles away from this location sure glad we have Duke at home too bad we can’t have it at our other location. These …
I look back and regret not moving years ago. We could have bought a very nice home for what the outrageous bills from this place has cost us over the years. I don’t see how they get by with it. The government should step in and do something …
I sometimes feel like I am living in a 3rd world country. Power goes out out a lot. Wasn’t this unreliable back when I lived in the West Virginia boonies.
Just talked to my mother that has to put up with your services. Her electric bill is $565 this month. That is theft!! She has had all of her wiring checked all of her appliances are new and still that much a month. Your company should be …
Stay clear of moving to an area that has surry yadkin electricity we went from having a $75 electricity bill with duke energy a month to having a $200+ electricity bill. On surry yadkin’s SmartHub app it shows our electricity usage each …
Had a great experience today during an Energy Audit! Both men were prompt, friendly, knowledgeable, helpful and kind. They educated us on how to keep our electric bill in check while keeping our home warm! The office personnel are great too! Thank you Surry Yadkin! We appreciate you!
Update. The guys at Surry Yadkin Electric came out to see if there was any issues that would be a cause for my high energy usage. Thank you all for giving some great tips and advice about my home and just explaining how my solar panel …
If you enjoy paying outrageous monthly power bills while not even being able to enjoy electricity because your power is OUT all the time, Surry Yadkin Electric is the place to go.
Rolling blackouts in negative degree temps… because our infrastructure is is almost as big of a joke as our politicians. Where does the billions of dollars go? Pathetic …
I’ve been with syemc for years. Their service has just got worse. The powers has been out numerous of times this year the entire company. It gets so old but what can you do. You can call and they dont care. You can email them you never hear back. It sure would be a good place for a power company
I wish that I could give them a zero. They would turn your power off in freezing cold temperatures no matter the circumstances even if you were a day late. And not to mention all of the overcharging. How does your usage go up during a power …
I how do you shoes with my SmartHub app, I called up the support number and got the most excellent service I’ve ever gotten from many companies, not to mention a utility company. Bryon Kennedy was diligent and solve the problem for me I couldn’t have been more grateful. I’m very happy with my service in every way. Thanks again Bryon
Worst power company we have ever been with. Horrible infrastructure, the power goes out way more than it should, and don’t expect any customer service. Any time you want to call when there’s an issue, the phones are down, no one answers, or …
Only giving 1 star because zero isn’t an option.
For nearly a decade my power bill was astronomically high, thank goodness I have moved out of SYEMC area! …
I would give it no stars. They have rates that are just too expensive. They are absolutely ridiculous. There is no reason 2 people should have a powerbill that’s over 1,100 dollars for 2 months!
Horrible horrible horrible!!! What I wouldn’t give to have a regular electric company for this home!
What a shame!
Nice and friendly people!
Worthless
Reliable service and caring employees
Price gauging, poor service, and unfriendly customer service .
I strongly hate this company wish they would close down
How about that price gouging for the month of December never in my life have I been so disgusted
When is duke power gonna buy these idiots out . What a bunch of inept, ignorant hopeless people
Nothing but a bunch of crooks! Touchstone energy cooperative will rob you blind!
Super awesome to deal with. Great prices and the linemen workers are good to deal with.
Great service, very seldom without power
New to Elkton…So far, so good!
I’ve never had any problems at all and have had this company for 6 yrs
Most un reliable power always waiting for power to go out even longer to come bak on
Horrible company absolutely no class or common decency! Buy a generator and get off there power if you can.
I am floored by this company !! Transfer of an existing service, with years of good standing, warrants a massive deposit ???
Unfortunately with no other options
Somehow paying 400 a month when we’re barely home I can’t stand this electricity company
Worst customer service EVER!!!!!!!!!!! All they want is money, they will cut your power off for a total amount due of $9.35, totally ridiculous!!!!! Duke energy would never do that!!!
Goes out ALL THE TIME. Doesnt even have to be storming. Just a good ol beautiful day, a tiny blow of some wind or a little too much rain and its out. Gets old fast!!
We’ve been with Surry Yadkin for 33 years and had very few issues. They have always been receptive and expiditious with taking care of any issues.
My grandmother power has been goi g on and off for over 8 months and all Mike miles can say is o we goi g fix it this the a hell hole of a power place she pays over 300 dollars a mouth but the the Mexican pay 98 dollars a month so I would give them a 0
Rudest most inconsiderate company I have ever dealt with don’t even deserve one star wish I could choose a different company but they are the only one no competition and it shows I absolutely despise this company I don’t know how the can …
Extra fees every month… no reason we should be paying $300 for power. Sad thing is, there is nothing we can do about it, which is why they continue to price gouge.
Thses people are all about money not about helping the people that struggle ..Few years ago my power was turned off they charged me $250.00 deposit which they have had for many years…or suppose to have and they tell me if im late or dont …
Always had pleasant experience with this company
Horrible place I went to dss and got help they paid the bill of 302 4 days later they come and cut my power off would not cut it back on I had to come up with 200 more dollars to get prepaid power and with a family of 9 prepaid will never …
Customer service is horrible. They take advantage of there clients in the winter and there answers are if it was a joke. I have no other option then to continue service because the recommendations was move to receive service from another company and that they have never had complaints .
I see a lot of negative comments on this site, but fortunately I have never had these issues with SURRY YADKIN. Everyone I have spoken to or had contact with have been very helpful and polite. It is always upsetting when you experience a problem and can’t get the help you need, and I am thankful I haven’t experienced that.
The 2nd day of power outages. no explanation, no ETA, nothing. Worst service ever and very expensive!
We have a light in the yard. $10/m fine. Charge me $25 to have someone come click a button on a remote to turn it on is outrageous!
24 hours of no power on jan13, 2019. No power from pole to house at all & we’re being charged for 2hours of service. Requested meter check, they refuse, all kinds of excuses, refuses to return calls. Their service is the worst!
Just spoke with Mary she was so helpful giving much needed information on our move to North Carolina . She listened and answered all my questions. Very professional and a blessing. Thank you again Mary for all your help.😊 …
If I could rate a 0* I would worst company you could ever imagine talk about being greedy and no morals they are out to get the last penny you have, our family upgraded homes literally set the new house 20 feet from old one and there has to …
Ripoff moved was on duke energy now on surrey electric.Never in my life dealt with company where your power bill has to ve paid on the due date not even one day over. Before they send outcut off notice.Being on duke energy was blessing compared to these fools.
I have been a customer of surry yadkin eletric for almost 4 years the power bill constantly increased for no reason. I actually ended up moving to avoid the 600+ Power bill every month
So glad they are finally upgrading the power where I live. Every Summer when it got hot it would seem like there was barely enough electricity in my area on Baltimore Road. For years I saw storms blowing the single line against my trees, …
Just called these guys asking about power hookup as we just found out they were the power company. The lady asked for “2 ID’s” when you give your application. (???) knowing what she needed, I still asked… what other ID did she require as …
Horrible customer service. I had service set up on auto pay and got a new card and when I called to give them the new card info they said I had to go into the main office or do it on-line. When i tried to log into my account it said invalid …
A big thank you and way to go to Surry-Yadkin Electric Membership Corporation. It appears a bird got into the transformer on our power pole and tripped a fuse (fried bird). They had someone here within an hour and figured out why we lost …
Kind of funny that one day I can use 30kwh and the very next day when I am not home it goes up to 123 kWh! How is this possible, no it’s not the heat, it’s been checked . Called to get some advice and was asked absurd questions on what may …
An absolutely atrocious company one small breeze and be prepared to sit in the dark for hours
I would give this a 0 star if i could no hesitation. There are people STRUGGLING through a pandemic with this AWFUL, inconsiderate selfish company is only worried about stealing money and price gouging people for an essential that shouldn’t …
Terrible pricing, ridiculously high power bills! Something needs to be done about the price gouging. Our bill jumped from 250ish to $450! Nothing has changed! Nothing is runnning several Facebook pages about just this power company!
The people at Yadkin Surry electric cooperative have been fantastic to work with! They are responsive polite and it really shows that it’s a small town community company.
Had four bills to pay, one for myself, three for my deceased mother. One of the bills was overlooked. On 11/22, a delinquency notice was mailed to my mother’s PO Box. Before I received the notice, on 11/29 (less than 7 days later, if you …
Currently without power due to ice storm. The problem is when my neighbor tried to report a live wire down in her yard that was arking and smoking they refused to take her report. She walked to my house and I reported my house and hers. The …
Price Gouging. Claiming THOUSANDS of people who had the same SPIKE on the same 2 days (12/24/20 and 12/25/20) thinking none of us would notice. Claiming its because of a water heater (the same one we have had before the hike) and claiming …
This company is deplorable. 1st they charge wayyy too much just to have electricity. That should be outlawed. Electricity is a necessity but they are taking advantage of people. …
Don’t wash your clothes or else it’ll cost you $20 a day, you wanna use a dishwasher? Tack on $20 more, AC? Good luck. I pay $40 every 3 days just to keep power on, it is bad when the power bill is as high as mortgage, they are legally scamming their customers.
We are way over charged in the winter we use wood heat and pay 400+ a month and in the summer time we use our well water to fill the pool constantly (kids splash a lot) plus water flower beds and garden we use use Central air and a window unit andour bill is over half as much cheaper in the summer! Makes no since what so ever!
This company overcharges people. Their service is 2-3 times more than Duke Energy and the customer service is terrible. Do not buy or rent a home with their service. I wish I had never bought my home. I intend to sell and buy outside of their area.
Don’t ever move. If you do you have to pay a new account deposit. Which is crazy because I have had service with them for for 13 years then move and had to start all over again. What a dishonest way of business because they know you have to have power.
Terrible just Terrible… you will pay enormously high price for electric service.. All members are on SYEMC FAILURES on Facebook if you don’t believe me… 400.00 to 900.00 dollar bills..ridiculous They have not even paid their members the …
Got a shut off notice in the mail that my electric was going to be turned off in a couple of days. The balance on the account was $1.57. This was the late fee they charges because I paid the bill 1 day late. So I called to ask if they …
Simply called to ask about a quote on getting a service pole installed. When i was transferred to the department the woman was very rude. After looking at reviews it made more sense. When i asked the lady for her name she wished me a good day and hung up. Wish there was an alternative power company to use.
I have lived at my current residence for 8 years and I have NEVER had power bills even come close to the prices they have been charging the past few months. Isn’t it nice to have to work overtime just to keep your power on?!? when I called …
My mom’s bill was over $500. She lives alone and is on fixed income. Her bill never usedto run over $200. This is impossible for people to pay. My bill is also up hundreds of dollars. They are saying everyone’s house is energy insufficient and wants to come check out everyone’s house. Something has to be done about this.
They need to get a handle on why we constantly lose power 1 or 2 times daily. It just cuts off for about 10 minutes then comes back on.
Surry Electric needs to give discounts for having to reset all of our clocks daily.
Our bill has went up every month for awhile now. Compared our bills to last year. Our son was living at home and he had 2 monitors, computer and an xbox. He took showers daily and I cooked everyday for him. We washed clothes daily. He got …
Where do I begin. First off, me and fiancé had just bought a house that is boarder line with surry yadkin emc and duke energy. Literally a couple of houses down from the grid line. They wanted to charge me 400 dollars just get power turned …
I have not been in my house since Thanksgiving. The heat has been OFF, breaker for water heater flipped off, and NO LIGHTS have been on period. Explain how my bill is the most expensive it has been all year. The breakdown shows I’ve used an average of 28 Kw per day. How does that happen when nothing has ran at all in the house.
Total rip off!! They charge what they want because they know you pay what they say or you do without power. Noway people use this much power in thier homes. Our bill can change 200 or more month to month when nothing power wise changes. …
I wouldn’t even given this company 1 star if I had the option. Just recently purchased a home, called to have the power connected. First of all, they want to argue with me regarding the address because the address they have on file is NOT …
Why hasn’t anyone filed a lawsuit yet? I lived in Pennsylvania and we had three power service providers to choose from! This is a monopoly and has been since its inception. We as consumers have the right to a choice! This has been an …
30 bucks a month Just to keep service at a location we only use during the summer for our camper. Our home is only 6.3 miles away from this location sure glad we have Duke at home too bad we can’t have it at our other location. These …
Never answer the phones, have to call 8 to 10 times. Unfriendly, act like you are bothering them, when they work for us.
I look back and regret not moving years ago. We could have bought a very nice home for what the outrageous bills from this place has cost us over the years. I don’t see how they get by with it. The government should step in and do something …
I sometimes feel like I am living in a 3rd world country. Power goes out out a lot. Wasn’t this unreliable back when I lived in the West Virginia boonies.
We need more competition in the electric company field to keep prices down.
The person taking calls should not keep interrupting the customer. …
Just talked to my mother that has to put up with your services. Her electric bill is $565 this month. That is theft!! She has had all of her wiring checked all of her appliances are new and still that much a month. Your company should be …
I just do not understand why on earth the electricity goes out every time there’s a slight breeze. Outrageous electric bills too!
Stay clear of moving to an area that has surry yadkin electricity we went from having a $75 electricity bill with duke energy a month to having a $200+ electricity bill. On surry yadkin’s SmartHub app it shows our electricity usage each …
Had a great experience today during an Energy Audit! Both men were prompt, friendly, knowledgeable, helpful and kind. They educated us on how to keep our electric bill in check while keeping our home warm! The office personnel are great too! Thank you Surry Yadkin! We appreciate you!
Update. The guys at Surry Yadkin Electric came out to see if there was any issues that would be a cause for my high energy usage. Thank you all for giving some great tips and advice about my home and just explaining how my solar panel …
If you enjoy paying outrageous monthly power bills while not even being able to enjoy electricity because your power is OUT all the time, Surry Yadkin Electric is the place to go.
Never had a bad moment with Surry Yadkin, fair prices and very timely technicians, power rarely goes out and If it does, they are very responsive.
Rolling blackouts in negative degree temps… because our infrastructure is is almost as big of a joke as our politicians. Where does the billions of dollars go? Pathetic …
I’ve been with syemc for years. Their service has just got worse. The powers has been out numerous of times this year the entire company. It gets so old but what can you do. You can call and they dont care. You can email them you never hear back. It sure would be a good place for a power company
I wish that I could give them a zero. They would turn your power off in freezing cold temperatures no matter the circumstances even if you were a day late. And not to mention all of the overcharging. How does your usage go up during a power …
I how do you shoes with my SmartHub app, I called up the support number and got the most excellent service I’ve ever gotten from many companies, not to mention a utility company. Bryon Kennedy was diligent and solve the problem for me I couldn’t have been more grateful. I’m very happy with my service in every way. Thanks again Bryon
Worst power company we have ever been with. Horrible infrastructure, the power goes out way more than it should, and don’t expect any customer service. Any time you want to call when there’s an issue, the phones are down, no one answers, or …
Only giving 1 star because zero isn’t an option.
For nearly a decade my power bill was astronomically high, thank goodness I have moved out of SYEMC area! …