Quality DME is an accredited Durable Medical Equipment (DME) provider, specializing in sleep and respiratory therapy. Our Mission is to provide top end products and personalized care to improve the quality of life for the patients we serve. Quality DME was founded by Sleep Apnea patients. We use CPAP therapy products in our own daily lives. For that reason, we have a unique understanding of your individual needs and concerns. Our primary focus is customer satisfaction and your success with our products. We want you to have a great experience working with us. We currently serve the Maryland, DC and Virginia areas.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
10400 Eaton Pl Ste 130, Fairfax, VA 22030
Ms Anna Rodriguez was awesome! She explained everything to me and answered all my questions. I understand the whole process now and why the CPAP is important. She is very knowledgeable and cares about her job and the customers. Great …
Getting used to the equipment staff was great and very helpful. Suffer from migraines cannot use machine yet when they come
JANELLE was very helpful and personable. Her personal comments added to my understanding of my CPAP and gave me the confidence I need each night. THANK YOU, Janelle.
This machine is life changing. Should have gone for a sleep study years ago.
Janelle R. Walked me through the process with ease. Thanks for the clear communication and for answering all my questions during my appointment.
Great service.
Great company.
Home
On the ball and very helpful
Comfortable sleep
Very efficient, knowledgeable staff.
They were responsive and caring
Janelle was on time and was very professional.
Janelle was very helpful and very patient.
Everyone has been great to work with.
Superb customer service and very professional staffs!
Poor customer service. Never available by phone and voicemails not returned.
Excellent service. Friendly and helpful. Highly recommend.
Host very help given especially with my internet slow connection.
Outstanding service by Janelle. Make her employee of the year!!!
Janelle Rolstad is a vey professional team member.
Everyone I have talked with at Quality DME has been very friendly and helpful. THANKS!!!!
Very responsive, professional and knowledgeable about their products!
Very helpful and professional. I couldn’t ask for better service!
Very thorough & professional. Made the experience a pleasant one.
Great initial experience with this DME, very professional.
Friendly and thorough during device setup conference.
Constantly spammed by robocalls with no option to talk to a real human. Very infuriating considering how much this costs me.
It was get! Glad to have Lynn show me and explain to me how to work everything
KaMille was very outstanding in her help and went the extra mile to help me Thanks kamille .
Great customer service reps. They were very knowledgeable and pleasant.
Awful from start to finish. Not recommended at all. Buy elsewhere. Supplies are cheaper online as well as the equipment.
Quality DME is very easy to work with, and their staff does an excellent job!
Very accommodating, patient, and thorough virtual visit with Janelle. Would highly recommend.
Great customer services!
I wish the water chamber was larger.
The staff and the technicians were friendly and very professional.
Great info session with Janelle Rolstad, very helpful and thorough in setting up services. Well done.
Customer service was incredible. Set up service provided by Fred was professional and knowledgeable.
I am so satisfied with my CPAP machine thank you Quality DME sleep so much better now.
Very professional. They give you options for the issues you are having with cpap. Love the service, always have time to help you!
Easy to find. On time.
The equipment is easy to use.
Lynn was easy to understand.
I went to the office in Columbia MD.
Still getting used to it. But I am encouraged.
Janel was very pleasant and made sure I understood all the aspect of machine and how to get supplies
I just had my virtual appointment with Janelle. Wonderful instructor who made everything easy to understand.
Initial visit yesterday by Justin was excellent. I called their office this morning because I need some help. It’s 1:35pm and I still haven’t heard from anyone.
Fantastic and excellent customer service
I had amazing help from Janelle Rolstad. She was patient with me, and ensured that I understood the instructions she gave me.
Love this company. Love my machine. Love the lady who went over the details with me. She was great
Great experience front to back. The whole team was very professional and helpful. Jenelle in particular!
I have been a patient since April 1, 2018 and have NEVER gotten my supplies on time although I am on auto resupply. I get excuses EVERY 90 DAYS WHEN I CALL.
Janelle came to my house. She was on time and very knowledgeable with a great “bedside manner”, very professional yet personable…all rolled into one.
Excellent service. Quality products, communication, delivery, and setup help. Friendly, courteous, professional service. Knowledgeable staff.
My monthly payment is showing that I haven’t paid my bills when I have and are saying I now have to pay the combined amount of both my last month’s bill and current month’s bill. This is more than double the amount I’m supposed to pay. Beware and pay close attention to your monthly bill payments.
My meeting with Janelle Rolstad was a wonderful experience! She was very knowledgeable and pleasant to talk to.
Great customer service and Jesse the tech that came out is great with teaching and walking through the entire process of the CPAP machine
Thanks to Janelle for her explicit and thorough instructions on how to use the PAP machine. Appreciate her patience. Job well done!
DME still can’t get my order right and it’s been over a year, I never receive the correct amount of supplies in my order, The manager never returns my calls, this is not acceptable behavior and it’s a shame that DME thinks that it is. I’m over here going through hell because I don’t have my correct supplies.
Janelle is the absolute best. Very professional and insightful within her profession. The support from this organization is top notch.
Janelle Rolstad was very pleasent and friendly. She took time to explaine the equipment and showed my husband how to work the machine.
So happy with Quality DME. They are so much better and easier to work with than Lincare. They were professional, timely, and even came to our house.
Janelle Rolstad is very professional and a outstanding person. She walked through the cpap with ease great person to work with.
Great experience and I look forward to working with them for a long time. Or as long as own and use my CPAP. Thank you.
Janelle did a great job remotely explaining how to use my device. She was clear, friendly and polite. Recommended.
So far very good. The rep that contacted me was extremely knowledgeable and helpful. As far as product, it’s only been 2 nights so more to come
Akim is useless! I’ve been trying to get a better headmask as the current one keeps coming off so I asked for a full mask. He sent a video that shows NOTHING of how to remove the pieces. …
Horrible service! Failed to inform me they would not take my insurance for the device my doctor ordered. As an active duty service member with Tricare, I would expect them to be a little more understanding but all they seem to care about …
The instructions to use the machine were clear and easy to follow. It was great working with Lynn, she is knowledgeable and friendly.
Great equipment and first class technicians demonstrating how to use it. I have had CPAP machines before but DME is by far the best.
Love Quality DME. When you need supplies it’s easy to order online. I felt with Lincare before and never could get my supplies when needed. They sat on my order and never processed it. That when I found Quality DME. Never going back to the old company.
The staff was extremely helpful, happy and professional. I even received a follow up call the next day to see how I slept and if my equipment was working correctly. Thank you all!
Was not getting up every hour, continuous sleep and energized when I wake up
Janelle was professional and very helpful. She was diligent in explaining how the machine works and attentive throughout the entire process. I appreciate her effort and patience in answering all my question.
Too much hassle and red tape (different staffs calling about same thing we had discussed in previous conversations) about contacting TRICARE to approve CPAP replacement machine. In the end, I had to give in and do what they wanted, which was what they desired all along probably.
Kept mailing me supplies when I told them not to. Then sent me to collections for payment for the items I said I didn’t want, and didn’t even notify me of the sum. My first contact regarding it was that I had been sent to collections. Fun!
My technician Lynne Thorman provided exceptional customer service. She took her time teaching me how to use the machine and made me feel comfortable. Highly recommend this company!
I am very happy with my new CPAP equipment from DME Inc. My online appointment was handled in a friendly, efficient manner and Lynne made it very easy for me to understand.
When I first started using Quality DME they did a good job, now however is a very different story. In the last year and half orders are frequently late and just as often they are incomplete or they have sent the wrong products all together. I am not sure what has happened here but I know this, I am looking for a new DME provider.
Out of the companies for CPAP machines i dealt with. They are by far the most professional. They are kind and if you ask a question and they don’t know, they will get someone that knows the answer. Janelle Rolstad was very knowledgeable answering all of my questions.
Jenelle was a great help getting my machine set up and ready to go. I had a successful first night and I know her tips and instructions really helped.
I was wowed by the fast and efficient delivery of my CPAP machine, and even more, by the patience, knowledge and professionalism that Ms. Hurst demonstrated during the virtual set up appointment. I was positively impressed!
Ms. Janelle Rolstad arrived on time. She provided a wealth of information not previously provided by other providers. …
I had a 6 month CPAP mask refit today with Kamille. I wanted to change from a top of the head hose connection to a nose hose connection. Kamille was excellent! She had several recommendations to try and I went with the Airfit P10 For Her …
Great service, excellent product and wonderful customer education provided by Janelle. I have used a CPap machine for years but she told me many things I did not know and got me working my new Apap machine very quickly.
Janelle did a great job explaining my new machine and the headgear. We had to use GoTo Meeting to meet up, but it worked out, and she did a great job listening to my questions. …
The staff was very helpful in telling me what information the needed from me and following up to see if I had any problems with Dr.’s appointments, etc. They walked me through the setup and made sure I knew how to operate the cpap. I highly recommend them.
Great working with Quality DME and having great results with them in general. Initial meeting with Janelle was great. The meeting was very informative and useful as a new user. Thanks much
Made an in home appointment. The technician is 3 hours late and still no show. I had to take a day off to wait for him. No respect for my time at all. Why make an appointment if you can’t respect it at all? Are you going to pay me for my day off? I could have gone to work today. Very disappointed.
I am from Arkansas, flew in to Washington late last night and realized I had forgotten my power cord for my CPAP!! I am flying out to Barcelona Spain in a couple of hours and will be there for 2 weeks. I found this place, called first thing …
My first time having a CPAP machine, they were very helpful in getting the equipment and Janell was very knowledgeable and explained how to use the machine and ordering supplies in our video conference.
Quality DME A+ Service
I’ve been working with them for nearly 5 months after receiving a sleep apnea …
Quality DME provides Excellent Customer Care. They are thorough, friendly, professional and caring. They take care of all of our CPAP needs efficiently and timely and they are always a pleasure to speak to on the telephone. We’d recommend them to anyone.
Avery and Ebbe were so helpful in supplying my new cpap and all the equipment that goes with it. They are very knowledgeable about all the paperwork needed and helped guide me through it. I highly recommend Quality DME as a supplier of medical equipment.
This is not a dependable organization. My fathers whom has SEVERE Sleep apnea is still waiting for these people to ship his sleep equipment to our home after more than a month. Every time I call them to see what is happening they say that …
Great experience getting up and running with my device. Janelle was great in helping me figure out what I am supposed to do. She listened to my questions and carefully and kindly addressed my concerns. Thank you!
The respiratory therapist who helped me set up my CPAP machine, Janelle Rolstad, was very knowledgable and very patient.
The machine seems to be well designed and of good quality.
I have had excellent service from Quality DME. There is always someone available to answer my questions. I’ve been sent the wrong size product one time, and it was replaced immediately. They send emails in plenty of time for me to choose …
I just got my CPAP yesterday and I was really confused about starting sleep therapy but Miss Janelle was really helpful. She answered all of my questions. She was relatable and helped me feel more normal about such a big change to my routine.
Worth the call to this place. We have used (or tried to) several medical device suppliers in Northern Virginia and this is by far the best. The customer service is exemplary. Ms. Watkins was our point of contact and should be yours too. If …
I had my initial CPAP Setup with Ms Janelle today. I found her to be extremely knowledgeable & patient. She took the time to explain the entire process really well.
I am a physician myself who is now in the patient’s position, and my experience with this company as a customer has been wonderful thus far. In particular, Ebbie arrived to my home to get me set up with a new CPAP machine about 15 minutes …
I’ve had a very good experience with this company. They explained everything each step of the way. The woman who taught me how to use the CPAP was very good and helpful. All has gone very well! Thanks!
It took over a week from my initial contact to “Quality” DME to find out they charge significantly above the market average for cpap machines and supplies. …
I am new to using your products and was very pleased with everything. Janelle was my contact that walked me thru setting up my machine. She was excellent. She was available to answer any questions that I had.
Very professional, prepared, and caring. Quality DME puts Lincare to shame.
Janelle was Very patient with me in the set up and helping me understand the process. She had some things corrected so the documents I needed to sign were sent. She is an asset to the organization.
The staff are warm, helpful, and friendly. There was one staff member in particular who shined brighter than the other stars in the office. His name is Jim and he was absolutely amazing!!!!! He is extremely knowledgeable about the CPAP and …
Great experience working with Andy who answered all questions about my CPAP machine. He even sent me a video from the manufacturer so I could see exactly how the filter installs. Now, I feel confident about making any adjustments I need to use my machine as I understand what the settings mean and how to do them. Thank you Andy!!
The clinician who instructed me in the use of CPAP came to my home and was from the start wonderfully courteous and friendly, putting me immediately at ease and allowing me to be ready to receive instruction. Her directions and explanations …
Just got CPAP for the first time, Janelle R, was very patient with me, walking me through the set up process. Made me feel comfortable that Quality DME Inc was going to support me through getting to know my new CPAP and using it. I look forward to some restful sleep for a change.
My experience with Quality DME Inc has been professional and flawless from the start to present. Ebbies was most helpful in his explanation of usage and maintenance of my machine. Provided valuable information on how parts and time frame for replacement would occur.
The CPAP machine I got came from Quality DME and has been a very easy process. The equipment is easy to use and the training was excellent. I recommend Quality DME without reservation.
I had my initial session with therapist Janelle Rolstad on Friday. She was terrific. She carefully explained how to use and service the CPAP device and – most importantly – listened patiently and answered all my questions. Definitely a five-star performance.
SURPRISE BILL
I ended active service from the military and heard of another friend who had a huge bill because he didn’t turn in his CPAP. I went ahead and turned mine in …
Recently worked with Janelle Rolstad to set up my CPAP machine. Our encounter was extremely pleasant; couldn’t ask for a better person to work with. I truly admire Janelle’s patience and knowledge.
This is a very well run health business. I talked to two people on the phone who were friendly, courteous, and very helpful. The respiratory tech, Ebbie was very familiar with the equipment, explained clearly how to use it, and made sure …
Very customer satisfaction oriented. Always get my sleep supplies on time. Owner of company even loaned me a bipap machine for 31days at no cost while I worked through getting an appointment with a new Dr and insurance company for new …
The guys are great at getting you setup with the right equipment and adjusted. Kamille helped with the equipment orders and talking through the insurance options. Brianna is also outstanding at walking through how it works before you begin with the finance side. Thanks Quality DME. Great job.
Great company to work with especially since you don’t know what to expect going into a CPAP situation. Janelle the set up technician was extremely helpful on the go to meeting set up call and made it so easy to understand.
This was my first time using Quality DME, I was quite pleased with the service. Emily was extremely helpful getting my order together and processed. When it arrived it was complete and shipping was very timely, Thank you Quality DME.
Great customer service, and very patient with the challenges of having to conduct business virtual due to COVID. Janelle Rolstad help me setup my CPAP and I am very pleased with the training I received and I would recommend her to anyone.
Quality DME has been great from helping me navigate my insurance options and getting my sleep study from 10 years ago from the hospital to gain approval. …
QualityDME is, for me, a New Year miracle. I have re-started my sleep apnea program, 12/2020, after a six-year hiatus, and much trepidation, and have found DME to be excellent in helping me achieve this. They took away all the stress I …
Met via video with Janelle about how to use my new CPAP machine. She was great! Explained everything until I fully understood and was very patient while I asked questions. Great customer service experience.
Janelle was awesome!!! She explained thoroughly how to operate the machine. She was patient while I fumbled to put the machine together. I really appreciated her taking the time to answer all my questions. I didn’t think having a virtual appointment was going to be helpful, but it was! Thank you Janelle!!
Excellent customer service. This company cares about its customers. Thank you for making the process easier! Jesse was fantastic with the setup. I am so impressed with this company. 100% recommend them for your sleep needs!
Quality DME made the CPAP transition easy. Lynn was great keeping me informed about when my machine would arrive. She made our telemeeting fun, informative, and easy to understand the machine and accessories.
Janelle was an amazing teacher! She explained everything in detail and answered all my questions thoroughly. Extremely helpful, friendly, and am glad she was assigned to walk me through setting up my machine. She’s awesome! Happy Holidays.
When my medical supply company moved from the area during the later part of 2018, I attempted to locate another company with negative results. The experience with the 2 companies I tried to buy from, was so unpleasant that for 1 1/2 years …
Even though a virtual setup is less than ideal, Janelle helped me navigate my new CPAP machine. She was helpful, informative and very patient with me. Her sense of humor helped as well!
Shannon was very professional and flexible with my schedule, especially being an essential employee and having to reschedule at the last minute. The CPAP setup using the GoTo meeting app was great and allowed me to easily follow along. Thanks for a great experience, Shannon / Quality DME Team!
The CPAC. is very helpful, it’s quiet and fits comfortable and you can get a good nights sleep and feel rested
Outstanding customee service and effortless to set up. My initial Go To Meeting set up with Janelle was enjoyable and educational. I liked that she was very knowledgeable and has personal experience, from which she added specific advice. So far, its great!
[UPDATE] I’d like to thank Wendy for the call today (the same day as my review) and for owning the shipping challenges, patiently listening to my feedback, and taking personal steps to mitigate future issues! For that extra effort I’ve …
Thank you to Janelle for providing me excellent instructions on how to use my CPAP machine. I have use the device for two days so far and I can see a difference. I don’t see any issues as far as transitioning with the machine as it has been easier for me with the nasal mask. Would recommend if you are having issues breathing at night.
For over 5 years I’ve been using Quality DME Inc., and I can recommend them without reservation! Their customer service is top notch. They truly value their customers and take care to provide compete satisfaction. I’ve heard bad stories …
I had the pleasure of having Kamille Marks as my customer service representative. The level of service was beyond reproach. Ms. Marks was knowledgeable of the products offered and helped me make a comfortable decision on my choice of mask. …
At first they were the best and I have use a few. Now with the recall of the Phillips CPAP all I get is the runaround and no one wants to help. They read off some script – Our policy… Highly disappointed that in a crunch time they failed. …
My experience with Quality DME thus far has been great. They coordinated with my insurance company and immediately contacted me to deliver the appropriate equipment and schedule a “virtual” training session. Janelle did a great job during the session. Thanks!
Really competent, professional and organized. Complete service including help navigating insurance. Equipment was delivered exactly as promised. Live Remote instructions were clear and concise. Friendly and informative instructor. They called me after the first night to follow up. I couldn’t be more pleased.
I just got delivery of my machine yesterday. Jenelle helped me with the video set up. She was very thorough in her explanations on how the machine works. She helped me fit my mask and how to change the filters. She was extremely pleasant …
Public announcement and notice. Run away from this practice and do not put yourself in harms way or your love ones by being involved with this DME company. They are known to overcharge insurance companies provide the worse equipment people …
I had a phenomenal experience with Quality DME Inc and specifically Dr. Janelle Rolstad. She was very thorough with explaining how my new CPAP (very nice device) works as well as how to fit it to me. Janelle even took the time to ensure all …
DME is very easy to work with. Janelle was amazing at walking me through the machine and very patient. I was worried doing the set up virtually but Janelle made it effortless. She even called the next day to see how things went. She made …
Respiratory therapist, Janelle is patient, thorough and knowledgeable. She took her time and answered all of my questions during set up of my son’s A-PAP machine via zoom. I would highly recommend Quality DME, Inc. for it’s products as well …
First time user, received my equipment very fast, Janelle (amazing lady) was the rep who walked me through the equipment, how to use it and was so thorough I had no questions other than to clarify what I heard and she was patient when I did …
Quality DME has been an amazing company from the time they were contacted a week ago with a prescription from my DR. until today when I got my new Resmed Airsense 10 CPAP machine. …
My first time using this type of medical equipment and I was happy to have a very thorough orientation via video chat. Since I received the equipment, I’ve had questions that were answered in a very timely manner. Finally, I had to …
Highly recommended. The admin girl quickly dealt with my insurance company to make sure I was covered and checked to see if I needed a pre-authorization. Also discussed the costs and payment plans with me. Very friendly and informative. …
Working with this group has been wonderful – they answer the phone, call you if there is a question or new information, send the equipment to the house. Sooo easy
They helped me with my new c-pap machine. They were great, especially Janelle R with explaining everything to me and answering my questions. If you need a service they offer? I would highly recommend them!
~ Michael S
I have been a patient of Quality DME for almost a year now and the gentleman that delivered and explained my DME equipment was absolutely stellar. He was professional, kind and understanding. It has been difficult to find a great DME …
I was referred to quality DME to get my CPAP machine. I had expected gaps in communication and curt cold people on the phone. Instead, I was surprised how the people actually seemed to listen to what I was saying and consider it. I talked …
Had machine s veral weeks and have not yet been able to use. Requests for help are either ignored or a response only comes after considerable delay. But whatever because the help is not effective…
The office called to schedule an appointment and this scheduling was easy. Ordering the machine was not very helpful. The employee assumed I knew what machine I wanted and seemed a little frustrated that I needed help. I was transferred to …
Lady spoke to was kind and explained how all works. Only negative was the amount time waiting for someone to answer phone, but with understaffed I understand
I had an excellent experience from beginning to end. This is my first CPAP and everyone I have come in contact with at Quality DME has been very professional. The processes they have in place for providing the correct equipment and …
Great job of walking through the process both before and after receiving the equipment. Very glad I went with DME.
With the recent recall of Phillip’s CPAP machines, I stopped using my machine and was struggling as a result. I contacted my sleep doctor who advised I would buy a new machine and that she would send a script to Quality DME. When I called …
Poor customer service, I provide an explanation of a defective product and they express zero concern to either replace it or credit the charge. This is only one of a couple more issues experienced with Quality DME. Fortunately, am leaving the area and will have to find another supplier.
Great service, nurse very professional and explained everything how the machine work so I have a better understanding.
Quality DME was excellent from the start. They first called me the day my doctor put my prescription in to let me know they were starting to get my order together. They continued to keep in touch with information about my insurance process, …
Highly professional! I want to thank Quality DME for the first class presentation i received as part of delivering my new cpap machine. I have received the replacement parts promised during delivery as everything so far is outstanding. Thank u again
I had a great experience! Anna was friendly and informative!! I am getting the hang of my new CPAP machine
If I could give this company “0” stars, I would.
I will be honest, in the beginning, this company was top notch. I’ve been with them over 10 years, and now they are the absolute worst. I have left several …
New CPAP user here and had my machine setup videoconference yesterday. Machine was delivered on Friday for Monday meeting so I could become familiar with the parts. Video call was in time as scheduled and the representative did an …
The sleep therapist (Jesse) was very thorough and patiently answered all of my questions. He made sure I was completely comfortable before ending our session. He explained how to get the MyAir app up and working, and more importantly, how …
Janelle made a great presentation and eased my angst concerning the whole CPAP experience.
New nasal cushion mask works well – a continuing problem is inability to sleep well with mask in place. Am working with my physician to complement CPAP with appropriate sleep medication.
Had a great experience with Anna. She was extremely knowledgeable, patient, and just all around wonderful to deal with. Machine was delivered well in advance of the estimated ship date, which was a nice bonus as well.
Super job by Jim Peterson via his virtual meeting helping me set up my new equipment. Late I also received excellent service from Kayla in answering my qpost set up questions and accommodating me in obtaining a replacement mask in lieu of …
Great customer service! They shipped my unit to me a few days before my appointment, so I simply brought it with me for ‘training’. Anna was great, down to earth, and spoke in simple terms so that I would understand how to use the machine, …
I would like to commend Stacey Cruz for excellent, patient handling of my request this past week. She is kind, knowledgeable and skilled; very helpful to me. Thanks so much!
I recently purchased a CPAP device from Quality DME. Upon receiving the new device, I received valuable training from one of the Quality DME staff. She explained how the machine worked and how I should use it. I slept over 7.5 hours the …
My therapist was Janelle Rolstad and she was wonderful. Took the time to explain everything in a clear and easy to understand manner. Very professional and helpful.
Exceptional service from Stacy today for my supplies and my husbands. Took her time to ensure supplies would arrive on time and even scheduled a follow up phone call. Thank you!
It was very good interaction with you on the second machine. First thanks for providing the right machine needed. And thanks for the professional and knowledgeable support to setting it up and to explaining the support available.
Just received a professional and efficient Virtual CPAP/BIPAP Durable Medical Equipment walked through with Janelle Rolstad. Definitely looking forward to utilizing the equipment when I sleep.
I just spoke to Tracey who helped me with my review and order of supplies. Tracey was excellent in all aspects of her service. She was knowledgeable, patient, and nice to work with.
This company is consistently late delivering my husband’s order. They take the payment out of the bank account more than a month in advance. Last time they promised my husband’s delivery would be by the 28th of the month, but I now see …
Nysha did a great job explaining what to do and how to set up the machine and app. Right from the first interaction with DME, they have been proactive and informative with the whole process. Everyone I have spoken to has been knowledgeable and helpful.
Great educational session for my first cpap and services providing me equipment and supplies. However they did not have head gear that will accommodate my facial pain disorder. I will continue trying to use the minimal one I have and keep it at maximum looseness in hopes it’ll be more help than harm.
My experience with quality dme Inc was outstanding. The overall staff had provided me with excellent customer service. ALSO IN HOME THEAPIST HAD ASSIST ME WITH MY CPAC MACHINE. She had good communication skills that I understood of handling my the machine. She has outstanding customer skills.
Just a note regarding the Outstanding Customer Service received from two Billing Department Representatives on today [Friday, September 30, 2022] Ms. Christina H. and Ms. Melina E., two very professional, kind, pleasant and knowledgeable …
Very professional. Did not have my type of mask in the inventory and I did jot receive written instructions on how to make changes to the information on the CPAP machine , but I googled it and found some good instructions on the internet. All in all I felt the technician did her job well.
My sleep experience has been such an improvement. In only a week my overall score has increased and I am able to sleep soundly even with the face mask. This is the first time in over 30 years that I can actually sleep on my back. Also, DME continues to monitor my progress and provide valuable information on ways to improve my sleep.
True Champions – I WISH I COULD GIVE TEN STARS. Best customer service provide by Janelle Rolstad. Janelle made sure my equipment arrived when she promised and took the time to explain the use of the CPAP machine and how to maximize the …
Quality DME made the whole process of getting my first CPAP easy and accessible. Friendly and warm communication, delivery of equipment, awesome respiratory therapist virtual meeting for set-up, follow-up to make sure everything was going well. I coudln’t have asked for anything more! Highly recommend Quality DME!