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100 Borthwick Ave, Portsmouth, NH 03801
What a great branch at 100 Borthwick Ave, They are always very welcoming.
Good service
People are always ready to assist with a smile.
AVOID AT ALL COSTS
Says it is open till 7pm but showed up at 5pm and they were already closed
Superb onsite staff, always willing to help out members
Worst customer service. No sense of urgency. Faulty atms at every branch.
Thank you Ashley Helsor for all your help…much appreciated!!!
Great help from Philip and Jaclyn customer service is outstanding
horrible service, trying to pay truck off, on hold for 45 minutes, phone goes dead. NEVER AGAIN WITH THEM!
NO NOT BANK WITH THESE CROOKS THEY ARE VERY MISLEADING AND DISHONEST! THEY TELL YOU ONE THING AND DO ANOTHER I WILL TELL EVERYONE HOW BAD OF A BANK THIS IS
I love my bank
The call center has a 24/7 number that you cant call on Sundays as their closed…. let that sink in about this banks operations.
This bank is joke wish ocean community’s stayed there own credit union I’m self employed and now all my checks I deposit they hold up to a week looking for a new bank as this one sucks
Terrible customer service. Constantly freezing my debit card for random purchases I’m making at local stores.
Twice on hold for over 25 minutes, then no one can help you, systems down, or they don’t have an answer! Frustrating
I have been using this Credit Union for many years, and have never had an issue which could not be easily resolved by walking in & speaking with someone.
Stop, dont go here unless you like being frustrated.
Doesn’t even deserve 1 star. Professionalism is not even a standard.
Friendly folks and really great checking features. Can’t believe I stuck with TD Bank for as long as I did. So glad I moved over to NECU.
The worst online banking, customer service, and bank.
Allison Kasprzak was fantastic to work with. Quick, easy, low rate. Thank you Allison
I’m surprised at all the bad reviews. I’ve been using them for years and years and have never had a bad experience. Great rates, low/no fees, good personal customer service, and they’re a non-profit who benefit the community, what could be better!?
Husband and I called 30 minutes before they closed as we were at a dealership right after work trying to get the info to pay off our car loan with them, on hold for 30 minutes and then they were closed. Never doing business here again.
Brian B at the Borthwick office was able to help me with not one, not 2, but 3 different accounts, and he did it quickly & with a smile.
Literally cant pay them. Took 45 minutes to get the online password, and now they cant take my payment. No idea how they make money, the reviews are true, stay away. I am moving the loan to another bank asap.
Incredible level of customer service this morning at Northeast Credit Union!! Thank you so very much for the above & beyond help Jaclyn Hayes!
Bank refuses to process payments sent by my bank. Predatory calls and harrassment. This is the worst bank I have ever dealt with!
There’s a fee for everything. It’s astonishing. I really wanted to support a local credit union but they make it really difficult. Not customer/ member experience driven at all. I feel bad for the staff that probably have to handle complaints about the poor policies all the time.
Working for this company why I never want to be in a workplace that is negative with management that has a lot to be desired. Not recommend as a former employee and customer. Very Biased opinions.
Grest experience quite helpful
Fun pens
Would never finance with this company again. Stone age technology and incompetent billing leads to lateness and credit consequences. Avoid like the plague. I’ve financed two purchases through necu and won’t make that mistake a third time.
It has been a blessing to switch from a -for profit- corp. to my first credit union. I appreciate the patience from those that provide service at NECU. Thank YOU Randy!!!
Excellent customer service offered by Branch Manager Andrew Odor and Bre Moreau to resolve a time sensitive and important matter for our business. Well done and thank you!
1. I always have some problem with the website. 2. They took out 2 payments out of my account which messed up my other account. I got stuck with the overdraft fee because of them. I have to call every month with some problem and they never care to fix.
I would like to thank Rex,Ashley and Britney as well as the rest of the staff at the Kennebunk office for the fantastic service and attention to all the details and questions i have had about my Financial concerns.They all have been Polite and have made me feel comfortable as a customer.Thank you Derek Drinon
Rachel, Dawn and Sarah were a memorable panoply of support and information during my recent visit to the Portsmouth Naval Shipyard Branch. Meeting them was truly a welcoming highlight.
I worked with Raymond and he made the process very smooth and made sure everything was going to work out in the best case scenario! I really appreciate all the time and dedication he took when it came to helping me!
Jaclyn Hayes,
Great employee
Helped solve all my …
Benn using them over 40 yrs.
Always 100 percent happy with them.
The phone in person customer service is friendly and truly outstanding. …
The worst customer service ever. You should be so ashamed of how you treat your customers. Hire some rocks from outside and they would treat customers better. Pathetic! Every time I have ever called for service /it’s down/ or I can’t be …
Applied for a loan…Allison Kasprzak was the associate that handled my application…she was wonderful…very friendly, fast and efficient…would give 10 stars 👍👍 …
Rachel Hayden and Dawn her equally awesome and beautiful assistant were nothing but professional, accommodating and outstanding in their customer services, accounting, attention to detail and warm, competent hospitality. NECU Branch on PSNY, Portsmouth, NH.
I have called three times last week and sent two emails asking for help with an international transfer, all the calls have kept ringing for up to five minutes and the emails have been unanswered. I don’t know what else I have to do to get …
Closed my account with them the other day; unresponsive customer service; doesn’t answer inquiries via their on-line message center. I had an account where they literally stole $32 from my account for an overdraft fee when the account …
WORST EVER / HORRIBLE customer service
not even deserve 1-star (should be “NEGATIVE – 0”)
Brand new app released yesterday and it looks, and feels amazing!! Definitely an improved member experience
No respect given after being a great customer for 15 years had to leave, I was asked to elaborate, my two biggest concerns are the high fees and manic attempts to get me to pay my one missed credit card payment, as well as their inability …
Horrible, Horrible, Horrible – and disappointing. Did a refi with NECU a 2 years ago. One month I mis-wrote my mortgage payment out for $1 less – like 1398 instead of 1399. They cashed the check, which was on time and marked my payment …
Had the pleasure of speaking with Jacob from the Portsmouth office and Christine from Sanford branch yesterday to help with a banking issue. Got the best customer service ever. Found out Jacob and I share same birthday. Thanks to both of you for all your help! You are amazing!
This branch allows non-service dogs to run around un-tethered. I came in after opening my account online to obtain my debit card. In walking to the desk, a little chihuahua was doing laps around the main area. I asked and Hollie informed me …
Bad customer service. I waited on the phone 4 different occasions for a representative for a very long time, was given the wrong fax number and all Nicole could say is that she was sorry. Nicole gave me the correct fax number and I faxed …
It is totally unacceptable to have to wait 35+ minutes on the phone for a customer service representative that will barely do you any good but will at least assist you with your financial needs. This is exactly what happened to me. I have …
Jennifer Allen is a pleasure to deal with. Very responsive and knowledgeable of all subjects. I want to thank her for all her hard work and for dealing with me. I highly recommend NECU for your financial needs.
It’s like NECU doesn’t want me for a customer I thought I’d transfer from BOA to a local banking experience but it’s almost impossible. The first attempt was a 12 minute phone call placed on hold just to get a woman in Michigan who couldn’t …
After some issues with online payment from another institution and an experience with an unhelpful/rude agent, Raymond Will was able to help me problem solve and did so politely and swiftly. Thanks for turning my opinion of the credit union around.
Some people there are helpful but overall their online banking system makes no sense and I’ve had to deal with some unsavory customer support people. Had no choice but to use them to get my auto loan but will be looking for ways to transfer the loan elsewhere .
Have been a customer for several years, Allison Kasprzak was wonderful to work with for a recent transaction. Highly recommend.
So much for Co-op Shared Banking, they couldn’t find me in there system with my member number which is also my account number. Hmm, every other Co-op credit union can went to Service Credit union, I vwas found and in and out in less than …
I used to love them. Then they charged me $32 for an overdraft because a check went through while there was a pending charge. I saw it happen, went and deposited the difference that same day, but they still charged me. Even Bank of …
It’s true customer service is bad. These people have no sympathy. Got behind on a month due to covid. They won’t even tell me how many late payments I have. They wouldn’t work with me at all. I’m very disappointed. Just another example of a money hungry financial institution.
We have been with them a while with not many problems. We had an issue with overdrafts on an old account we had forgotten about, and paypal kept attempting a withdraw. We eventually paid the balance and they sent us an account close letter, …
I absolutely love them. Every person I have talked to in customer service has been friendly and super helpful. I have had several different loans through them and have never had an issue with anything. You really cant beat their rates and terms! They’re wonderful and I will definitely be using them for a mortgage when the time comes.
It is seriously long overdue that NECU parts way with what ever contractor handles their software/database management for their ATMs. I believe it may be First Data?? Yesterday yet again, I went to an ATM branch and the screen pad to make …
I had an auto loan through NECU and it was a nightmare. Several of the reviews mention problems with the technology, payment system, an overall feeling of security. These are important services that NECU has failed to keep up with, …
Rachel Hayden, the Assistant Branch Manager at your Portsmouth Naval Shipyard branch, provided my wife and I the utmost in personal service going above and beyond with a loan application. Her knowledge, guidance, and responsiveness were …
This is the second time doing business with Northeast credit Union Portsmounth nh and this is by far the best bank I have ever worked with.From customer representatives over the phone to Maisis Terhune in loans dept.I cannot tell you how …
Avoid like the plague! This is the WORST bank next to Wells Fargo. Had a car loan w/ them in 2009 where I fell behind due to job loss. They were HORRIBLY UNEMPATHETIC & REFUSED to work with me. Worse, it’s 2020 & they STILL WON’T REMOVE THE …
I am really surprised to read some of the negative reviews on this site. I have been a member of the credit union for almost 20 years and have had nothing but excellent service. My questions have always been answered responsibly pleasantly …
I had an auto loan with them since 2010 and have never been late. I bought a new car through a local dealership and was given a better rate with someone else. I just found out that NECU reported me 30 days late on my credit report, because …
I recently obtained an Equity loan @ NECU. Allison was outstanding with her explanations, communication, and guidance through the entire process. She made this experience amazing and never failed to be helpful even when I asked similar questions more then once. Exceptional customer service at all times. I love NECU!!!!
I have a car loan, checking and saving account with NECU. I chose NECU for a slightly lower rate on the car than my normal bank could provide. Customer service representives are friendly and helpful. However, their online banking tools …
We signed our paperwork today with Jennifer Allen – she is WONDERFUL. So many positives about doing business with NECU: the ease of online application, the quick response, the friendly staff, the follow-up and then we arrive for our …
Allison Kasprzak was very helpful with my fraud case today and super friendly! I thought customer service was bad years ago at several companies but NECU really proved to me today ( after having HORRIBLE customer service with ATT on the …
Actually the worst bank. I have had nothing but issues with them and whenever I try to change a password or anything about my profile it takes over a month to go through. Do not recommend this bank to anyone.
Updated Review 11/25/2020 (from 1 star to 5):
I had some issues, mainly out of frustration with their online banking tools. …
Andrew and Ashley in the Portsmouth branch have provided excellent customer service, from opening up accounts, to car loans and mortgage re-fi. I have not experienced this personal service from other financial institutions and don’t feel like a number with NECU. I HIGHLY recommend the Portsmouth branch.
This place is a joke! I’ve called and left 3 messages with their call center. Every time being promised someone will call me back from a branch and NOTHING. I’m refinancing my auto loan away from them ASAP. Stay far away. The call center is …
I am a customer of the NECU Portsmouth Branch. I transferred from Bank of America earlier this year and have been working with Allison from the start. …
Consistently the very worst Customer Service. Several times CD maturity instructions were not carried out. Several times information gotten from phoning their Member Services people was incorrect. They truly are an amateur organization. …
No matter my question or request, the customer service at NECU is five-stars. I have been with this bank for many years and will be with them for many more. …
Wish they would make their online system easier to set up autopay. They could also send me a monthly bill through email or a paper bill so I know its due very month. Makes this car loan the biggest headache, plus, being a non-member I have …
Worst customer service ever from Layla and Kendra in Hooksett. Ashlee And Kaitlan are the only ones who have excellent customer svc skills at this location. No wonder they’re score is only 2.8. Been with them for over 5 yrs, had rough times …
I opened an account because of the 4% interest, and will be closing my account because of the hoops you have to jump through to earn the interest, the fraud, and because 4% turned into 2.5%. To earn the interest, you have to complete 20 …
I had difficulty with the website which was hard to navigate and sign up for. I received a call back from a representative with the bank after making a request for more information. They were able to walk me through step by step setting up an account and linking an outside account.
Greta burgess is very nice and professional. She work with me to get best possible rate. She did all the work for me to get the process done as soon as possible. I highly recommend Greta bergess
Opened accounts this morning for the first time with Allison. She was great and answered all my questions without looking anything up. Now that is knowledge. I look forward to banking with NECU.
I would give this business a zero star if I could!! They are completely unhelpful when it comes to anything. The only reason I am forced to utilize them is because I have my car loan from them WHICH I WISH I NEVER DID!!! In order to pay my …
I walked into the Portsmouth Branch without an appointment to open a new checking and savings account. The Greeter was friendly, apologized that they were a bit short staffed but made sure someone was able to help me in a timely manner. I was in and out pretty quickly and the staff were all friendly!
I was a member for over 30 years. As time went on, it was clear NECU did not care about me or my family. …
I consistently wait 30-mins or more on hold when I need help. They don’t offer a call back or chat option. Imagine trying to check into a hotel and your card is not working and having to wait 40-mins on hold for a simple fix.
My experience this morning with your representative was top notch. He was more than patient in giving me instructions so I definitely would have given him 10 stars if that were an option. He was articulate and solved my issues. Ray was a …
The Portsmouth branch is wonderful. I worked with Pepper a long time ago, who really helped me get started and get my first home. Many home loans, auto loans, credit cards and checking accounts later, I still love NECU more than ever. They’re very friendly and attentive. One hundred percent recommended.
I’ve been using NECU for years and they have always been so personable, helpful, and genuinely caring. Its always great to feel the community centeredness of the staff every time I do business with them. I’ve also been very happy with the products they offer that allows me to do my personal and business banking needs.
I have been a member for many years, the NECU Team in Portsmouth and Northwood have always been helpful and efficient with account and membership. They are always willing to go the extra mile, even when my request is last minute. I’m incredibly appreciative of their customer service!!
It a zero star was available, that’s what they would get! DO NOT DO BUSINESS WITH THEM!! I gave them a 2nd chance, after being totally upset with them on our first car loan. Got the 2nd car loan from them because they were a LOW …
Don’t bank here unless you want the potential to be punished like a child.
God forbid you ever get scammed/have any fraud occur on your account (like that …
Had the most seemless transition with the Portsmouth branch today finalizing a sale of a vehicle with title transfer and was approved for my new car loan In just over an hr. Took the stress right away. Samantha Wilcox was wonderful to work with in a timely manner
This happened to a friend:
Very disappointed with Northeast Credit Union’s business practices. Setup a car loan through them and they charge a $5 a month fee to process this, never have I …
Customer service call center is awful. Miserable people. If at all possible, STAY AWAY from any offerings this institution provides. Good Luck
Over the (too many) years that I have had to deal with NECU for my car loan, I have never felt secure in their “auto pay” system. For years each month I was given a collection call because the auto pay system failed. (and still do, by the …
Customer Service wait time is ridiculously long. Lobby to use ATM on Holiday wouldn’t open for me, was told door was “finicky”. So fix it! Representative was talking the corporate babble and not listening to my issues at all. Not happy! One star is too high of a rating.
I had the pleasure to work with Allison Kasprzak to refinance a car loan. She was amazing: courteous, thorough, efficient, and willing to dedicate sufficient time to accomplish the needed paperwork and information. The loan process was …
DO NOT WASTE YOUR TIME HERE. The worst of the worst. Have spent the last two days trying to contact customer service with no answer. Northeast Credit Union does not care about its customers and I have had the most frustrating experience …
Don’t bother with this bank. It doesn’t matter how long you’ve been a member, your income, or debt ratio. I got “all we base our rates on is credit score.” …
Can’t believe the people they have working in their call center. I don’t feel comfortable with Ariel having access to my banking information. She made it quite clear how incompetent she is, disrespectful and unprofessional she is. She …
Desk associate tried to tell me my check I tried to cash wasn’t a certified check because it didn’t say “certified check”. Not all certified or treasurer check say it on them many times they have special watermarks or other specific elements that confirm this. Lmao get a clue
I’ve never had anything less than excellent and friendly service at several branches. Having had experience at several credit unions and banks, NECU is the best!
Wish I didn’t get my car auto loan through this shut company…. Been calling for a week for no help to make an automatic payment and never call back. Definitely going to refinance before I even make my first payment.
The worst bank I have ever used. Wells Fargo allegedly has several scandals, yet I’ve had a far better experience with them.
I needed an acct balance, but you can no longer call a branch and get information, you now get transferred to a call center in Michigan where they ask you all your secret info, acct #, ph # address, moms maiden name, dogs name, who else is …
I worked with Allison Kasprzak to open a new checking and savings account. She was prompt and efficient and made sure I was completely set up before I left. Very pleased.
I’m shocked this bank even has 3 stars – they have the worst customer service and support I’ve ever experienced. When you finally get someone on the phone, they seem aggravated that you even called. Thankfully I’m just looking for a payoff so I can be done with this bank forever. Service Credit Union is awesome BTW…..
Worst bank around. They’ve employed a contact center so you can never actually talk to your own bank that has all your money in it without speaking to the contact rep first. Good luck too because the Contact Center doesn’t have a branch …
Great experience setting up a new Savings account. Allison Kasprzak – Member Experience Specialist – effortlessly guided me through the process. Thank you NECU!
Ms. Ashley and the gentleman, I think his name’s Dan working this morning at the branch inside the base Kittery, Maine, have and outstanding customer service. They’re very knowledgeable and patient. Thanks for all your help NCU Kittery, Maine team!
I was happy to make the move to Northeast from another local credit union. At Northeast I was able to sit down and work with someone, who quickly was able to help me with what I was looking for, and make the move to my new financial …
Never received my title after paying off my auto loan. They never bothered to remove the lien either. Customer service was mostly unhelpful and on more than one occasion they just HUNG UP on me. Go elsewhere with your business.
I went in today for an appointment to do a loan, I worked with Allison Kasprzak. She made it very easy, made sure to inform me of all details and gave a me great in-depth tips and knowledge about credit building, very friendly and surpassed my expectations. Excellent service, thank you.
When I try to get in contact with a certain branch thru phone system. I’m prompted with first or last name. I usually use name of person (Alex). When I Put his name in, the system says Does Not exist. …
Terrible to deal with the online banking. Website is constantly being made more inconvenient, weird changes to how to login and can’t get into portal. When you are busy all day running around after a toddler and can’t do anything till 7 at …
This bank is a joke. Their customer service is beyond terrible. I spent over two weeks on the phone everyday with them as two of my debit cards wouldn’t work, they stated nothing was wrong with them. After posting an issue on BBB, they …
If I could give zero stars, I would. Have a car loan and a personal loan through this bank. Been having an issue since July 2022 and every time I call I’m told the issue is resolved. Month after month I get letters in the mail that I’m past …
Can you leave a zero. I have an auto loan. Since 2019 the online banking system is always creating issues for me. Their phone systems and customer service is whacked! Nothing works like they say. As of right now. The accounts that I use …