Since 1992, Pivotal Home Solutions has been dedicated to providing an exceptional customer service experience. Calls are answered 24 hours a day, 7 days a week. With our home warranty plans, you’ll have peace of mind, knowing you have a resource for your home repair or maintenance needs.
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
1751 W Diehl Rd Ste 200, Naperville, IL 60563
If you need a technician in your area in the dead of winter to assess the problem, forget it! I have had 2 separate times when I needed a tech to come out and they had a tough time finding one who could come within a few days. They have a …
i had PHS for home warranty coverage, until I had to use them when I had a plumbing issue at home. Called them to send me a plumber OMG, they send someone out from Aqua Flow. He rodded out my main sewer line left the tree roots down in my …
I have been paying Pivotal for approx 2 years.
The one time I critically needed them, they did not come through and consequently, I at 87 years and my tenant were without heat overnight with the temps at …
Called this company on Friday (9/14), after getting their number from FL City Gas. My hot water heater is leaking, and the plumber wanted $1,100 to install a new one! 🙁 I heard that this company rented them for a small monthly fee and that …
Had time frame 8 am to 12 noon no show no calls I had called four times could never give time to clean my furnace took my money gives me a new date jan2023
Unfortunately, I have to join the negative reviews.
I had the premium heating protection and my boiler went out on a Friday morning. …
Quick response, professional, quality repair in 90 degree weather. Didn’t have to come up with 300.00. Great program.
services was excellent, logged a call on the same day a tech showed up and repaired the ac
Absolutely terrible customer service and coverage plans. Have had to call multiple times within one day because I would be put on hold by an associate to never be returned. Went an entire weekend without having proper working bathroom …
Mike and the other furnace installers were great! So glad they were able to come put in the new furnace quickly! Very nice friendly service.
Worst experience ever. Assigned 3 different service providers to my issue and all 3 told me they are rejecting the input and claim number. Pivotal then told me to find my own service provider and submit the invoice to them for “possible” …
*****This is a SCAM!!! My mother paid for
This service and had issues with her heat this winter. She called and I also called multiple times and no one ever came. She went 2 days without heat when I …
While trying to save a few dollars, we chose to go with another company. Of course, our A/C went out and we contacted the other company. On-line is how you file a claim, in 24 hrs. you get a reply, in an email, that within 24 hrs. you will …
8 yr old Fridge died & deemed to be unrepairable by tech who sent report to PHS who sent me all kinds paperwork to fill out then ignored me 4 weeks after I sent in. I called, agent put me on hold t9 consult & read notes: Result – said they …
I have had 3 claims so far with this warranty company. My issue was with my air conditioning unit. I was told soon as the representative walked up that it’s very dirty. Okay, but then he opens it and says that the compressor looks like it’s …
Absolute garbage. I was on hold for 45 MINUTES just to talk to a human. Then she said she couldn’t find my account if I didn’t give her my account number (I didn’t have the bill handy). I insisted she MUST be able to find it, and after …
We called them because a furnace was not working, and explained to the person on the phone which furnace it was and they still sent out the wrong person and gave the wrong serial number. We got stuck paying $150 to an amazing contractor …
Leasing a hot water heater. It from “American home solutions” which is a Pivotal company. I wanted to just buy out of the contract after 4 years. When you get someone on the phone they seem to have no idea how the company works. Started …
This company’s service has gone downhill over the past years. So hard to get a call through. You are put on hold for the longest time. Each service rep gives you different answers. Canceled my contract!
I basically threw money away with this company. I purchased the Maintenance Cooling Plan from Pivotal and I’ve tried to obtain service from them 3 times. All 3 times the only AC contractor (Fusion A.C.) in the Pivotal Home Solutions …
I have been a customer for several years. We sold our house this fall and we have a minus $29 credit on our account. I can’t get anyone to tell us when we’ll be paid for the credit. No one seems to know or care!!! …
ESP has improved over around five years ago.
They have a much better attitude and appear to have better technicians available. …
It says 24 hours 7 days a week service..get your call answered any day, time, or hour…ive been on hold for 1 hour 19 mins..no one has picked up the phone for me to make a claim…this is my 2nd attempt at doing a claim with pivotal. The …
Said no plumber in my area so I had to call a plumber. Cost $806.00. They paid $199.00. Said normal wear and tear on the line. I have been paying 48.50 per month for seven years($4074.00) Very poor value for the money.
Extremely disappointed!!!
We called to have a repair on our dishwasher and the customers service rep was very rude on one call. They sent out a tech who kept missing the appt. when they …
I have used Pivotal Home Solutions more than a couple of times for our furnace and other household appliances. They have always been very efficient and pleasant to work with. I highly recommend them.
I have been using them for years and still satisfied with the service. They have been prompted, professional and friendly over the years.
If I could give a negative star I would. They are nothing but scammers. I have been trying to cancel my relationship with them since October because I moved. I sent them a check to buy out a piece of equipment that I was renting. The next …
I hired my own gas line repair and hopefully I well get reimbursed in a timely manner
I have the washroom plan, it covers washer, dryer and water heater. I have had my washer serviced 3 times over the years, it’s a circuit board problem and they replaced it each time. It would’ve cost a lot and I paid nothing. I also got 400 dollars toward a new water heater.
I lost all my air conditioning. Once I called Pivotal Home Solutions, they scheduled a technician to come for the repair. Fantastic service and well worth the cost for the protection plan! Super satisfied!
I AM USING YOUR COMPANY FOR COVERAGE ON SOME OF MY APPLIANCES – I HAVE NOT USED YOUR SERVICE YET, BUT I HAVE CALLED TO VERIFY WHAT COVERAGE I HAVE AND YOUR COMPANY EMPLOYEE WAS VERY HELPFUL
I’ve been using their AC and furnace maintenance program for over seven years. Very satisfied with the quality of technicians and value of the program. …
I’ve been a Nicor Home Solutions customer for over 15 years. In the past Nicor’s service was good. In the last 6 months I’ve had a problem with my account being credited late to my account. I was sending it to the wrong department but with …
3 stars – Mixed emotions. Although Pivotal has covered a couple of repairs, they wrote off an over-the-stove microwave and we had to go the replace and reimburse route in a house we recently sold. Kept the coverage to ensure reimbursement …
Received a post card stating that Freon was no longer available should our two air conditioning systems need servicing. No suggestions were offered on what should be done by the homeowner. So do we continue paying a monthly maintenance fee even though our AC’s may not be able to serviced?
Since Pivotal Home Solutions took charge, the service has been terrible. I’ve been a customer for over 10 years, beginning with NICOR, who cared about their clients. Pivotal could care less. Do yourself a huge favor and stay away from Pivotal.
We have been a Nicor home solutions customer for almost 15 years when we bought our Carrier heating and AC unit from Trade Winds. Their normal service visits have always been excellent with courteous and knowledgeable technicians. In the …
Thank goodness I have this coverage! Talk about “peace of mind”!! I’ve used them on numerous occasions and I’ve always gotten great results. The places they contract with are great. Two thumbs up!! The wait time to talk to someone is …
On the plus side – Pivotal has good telephone agents. The one time we called them for furnace service, the repair person showed up quickly, diagnosed the problem and fixed the broken part. But Pivotal could do more to up its game: (1) …
My experience with this company has been spammy to say the least. Their integrity pales in comparison to other comparable providers such as Homeserve. They take your money quick but avoid answering for service calls. When the techs do …
Other then the last gentleman I spoke with. I made several phone calls and emails with no resolution. This was the WORST customer service I have ever had. I was on hold for well over an hour only to be told the supervisor was on lunch and …
Customer service is the absolute worst. Get nobody to speak with after holding for over 30 minutes. On the callback from them the problem is still unresolved. They sent no bills for over 3 months and then was told payment was overdue! I …
I’m am on the phone, holding to speak to a representative for exactly 34:05 minutes. I’m still holding as I write this review. All I want to do is cancel my plan with this company. Starting out, this company was great. Now, this company is …
Been a paying customer for some time now with Nicor, had zero issues when my central air went out but still waiting for reimbursement of a furnace replacement from February of this year. Granted I forgot to file a required piece of paper, …
Horrible company. Father passed away earlier this year and months later we see a a charge on his credit card. We had received NO notice about this charge. Called first time and they assured me they would reverse the charges and close the …
The plumber came on time.
He was very professional.
Appointment was easy. …
Excellent Service. We always have had quality work done by them. Great Customer Service.
I have been a Pivotal Home Solutions customer forever and when I moved I joined again. I have LOVED using this service for all these years. You can always feel confident that you are getting a a screened, professional to manage the issues. …
Home Solutions is a life saver. I’ve had stove replaced. Had laptop replaced. And just got dryer fixed. You guys rock. Thank u for being here. One phone call. And you are set. No hassle. I didn’t have to keep calling or complaining. 🙏🏿.⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐. You deserve it. …
Long wait for phone customer service, so I tried online chat. Online chat was immediate, it took a little longer because of typing and waiting for a reply but after answering questions, i was informed that my requests was forwarded to a …
Pivotal technicians are very good & courteous. Scheduling with pivotal is problematic & cancelations by Pivotal occur occasionally
BUYERS BEWARE!!! I had technician “Calvin” come out and give me an estimate on a new furnace. He sold me a great sales pitch about all of the work that would be completed if I bought the furnace from them. I agreed, however, none of it was …
My system was DOWN on Christmas day & Pivotal was there for me. The great young woman who was taking calls contacted my local provider & didn’t give up until they made contact with me. Then, despite the icy streets, the technician arrived …
Carlos checked and cleaned our furnace last week. He was perfectly on time and so courteous, thoughtful, and respectful to the workspace. He even reminded me to close my garage door behind him. I was going to anyway, but it was caring of …
Marvelous service. We were freezing in our house with a boiler that stopped giving heat. Pivotal got on the horn, and made swift arrangements for a welcome repair. The repair was done with aplomb a short time later. Happy as a lark!!
Issued not resolved. Need itemized list if charges, furnace and thermostat cost identified separately.
Call center is terrible. Reps do not know any of the services offered. I knew more than they did. THEY CANCELLED MY SERVICE CONTRACT THEN I CALLED BACK AND ASKED WHY !! NO ONE KNOW SO THEY ADDED IT AGAIN BUT THEN SAID I CANT MAKE A CLAIM …
Always a problem when it came to plumbing. Last call, bathroom sink draining slow, they wouldn’t replace U-trap. That was a deal breaker for me. Paying too much per month to constantly have problems with them and the plumbing.
The biggest scam. Does not save you anything. Little or no help at all. Will cost you more in the mean time. The companies they use inflate prices on labor and parts. Customer service terrible. Please do yourself a favor go somewhere else. Check with BBB.
The issue was with my gas line service repair;;turned in a reimbusement sheet as was told to do by a home soluction rep;;and the repair was reported 4-14-2022 and still no word of any kind in writing about my claim; so if I have to escalate …
Our furnace has been cleaned and maintained. Very good Service Rep!
Pivotal Home Solutions gives me peace of mind Living on a fixed income make emergency appliance repairs a big problem. Knowing that I have coverage for these makes my life easier. This service is affordable, reliable and I have used them …
Today has not been a good day with Pivotal Home Solutions. Trying to get A/C maintenance since ay 12, 2022. Providers are are not keeping appts. I have called Pivotal Home Solutions 3 times. The last representative could not understand …
God-awful. I have been a customer for close to 20 years. Since pivotal took over, it’s a s#%t s&@“w. You have to fight for everything that is due you. They promise callbacks that never materialize. Their third party providers don’t call you …
Excellent tech, great personality. Very clean worker and kind! Very happy with services! Highly recommended!
The technician was on time, responsive, very knowledgeable and had great customer service skills.
Pivotal solutions has always been professional and knowledgeable. They always tend to our needs in a timely manner. I highly recommend Pivotal Solutions.
Thank you.
I have had this service for several years and it has proven to be dependable and reliable. The service providers have always been professional and competent.
I have used them three times. Once I talked directly to the office to get service and maintenance contracts. The office was pleasant ,friendly and answered all my questions fully. I then used them for a standard yearly cleaning and tune up …
Pivotal Home Solutions helped me when I had issues with my dryer not heating.The company they sent out was timely, professional and diagnosed and resolved the problem same day. I am pleased with their service. Each time I have used this company I have had a positive experience.
I have had this service for 5or more years. I have always gotten prompt and quality service. Being a widow that means a lot to me.
I spent one hour on the phone trying to make an appointment for my AC annual service with no success. Your system does not provide a method to insure a valid commitment date. When do we customers need to call and ask for service from your …
Turned on my AC unit 2 days ago and has since been dealing with the unit not cooling properly so I contact my plan holder Pivotal Home Solutions and get the usual automated system stating “All of our reps are currently assisting other …
Impossible to get a hold of. I call the “24 hour hotline” and nobody answers, it just loops over and over. I tried to create a login to see my contract online, the website is faulty and will not let me create a login. Finally I was able to …
I have had Pivotal Home for several years now and I would highly recommend them — when ever I have had problems — they are there to make it better! I have the full home coverage, with furnace and air conditioner maintenance and my furnace is over 30 years and still going strong!!!! Keep up the good work Pivotal!
REVIEW UPDATE: After a prompt response from the owner here (see below) showing concern, I have yet to receive any resolution or follow through regarding resolving this claim well beyond promised “normal” processing time. …
used to love this company but we are moving and they won’t let us transfer our service that we have had for a VERY long time to our new address because they don’t offer that package anymore. I will now be looking for a new home solutions company. Don’t use them if you plan on moving!
I am a customer for years now in order to protect my home appliances and water and gas pipes. Many services I do not have at this time because of inflation, but hope to order later.
My furnace stopped giving out heat on (of course!) one of the coldest days in January!! I called on a Friday afternoon, and a technician came out at 11 am on Saturday!! He was extra friendly and extremely efficient. He didn’t have a …
I purchased a monthly Service Agreement from Pivotal Home Solutions for my gas hot water heater. I recently had a repair claim for my hot water heater, which was overheating. I called Pivotal Home Solutions to open a repair claim, and they …
The ad they send you is false, as to your responsibility for repairs. The drawing, that they send, shows that your responsible for the sewer line all the way to the sewer main. You are not! The utility company takes over from the water line …
Pivotal Home Solutions is the best sewer/water insurance policy. The customer service people are excellent in getting my information and passing it on to my plumbers. I have service within 24 hours which in these days I consider excellent service.
john & wright plumbing did not know where the clean was. the swewer was repaired is still back up/
Dealing with the service rep was fine, but I was only able to use $750 of the $1500 allowed per year because of the max of $750 per claim policy. Not happy with it.
Pro Comfort had great products, reasonable prices and friendly and knowledgeable employees. They arrived on time and completed the work quickly and efficiently.
My experience with Pivotal Home Solutions as far as for the coverage(s) that I have , the companies that came to my house, they were professional , polite and got the job done, no taking all day to get something done and Pivotal Home Solutions found the companies that I needed in a matter of minutes.
PIVOTAL HOME SOLUTIONS IS AN VERY RESPECTFUL AND EFFICIENT AS WELL AS COST EFFECTIVE TOO!!WAS VERY PLEASED WITH THE SERVICES UNTO MY FURNACE RECENTLY BY THEIR REPAIRMAN. FANTASTIC JOB DONE BY ALL. DEFINITELY RECOMMEND THEM TO ANYBODY.
you guys are THE BEST!!!! INSTALLED HEATING SYSTEM AND IT WORKS FANTASTIC! THE GUYS WERE FRIENDLY AND PROFESSIONAL. NOW I HAVE TO CALL AND HAVE AC INSTALLED . GREAT JOB YOU GUYS, KEEP IT UP!!!!!
I needed to change my credit card info and the web site offered no option for that. So I called customer service and was amazed at how easy it was. Resolved in less than 5 minutes.
They always Gave 🌟 star service. But NOW, things are going down. I have been a customer for 18 years and my stove and refrigerator both went out. They were both Deen. No expiration date provided on either. They covered the stove but …
Not a fan of companies misrepresenting other companies to further their own gains. Additionally unhappy with suggestive threats indicating that I will suffer significant hardship if I don’t purchase the service. Lastly, entirely uninterested in companies that can’t spell my name correctly.
The technician from Platinum Services (whom Pivotal uses in my area) was fantastic. Saw issues and fixed them, even though the original inspection failed to uncover them. I would use Platinum (through Pivotal) in the future.
I suggest you read the warranty. They are responsible for only $400. Water heater needed replacement. Not what I need. I need a total replacement warranty when a item break.
Reported a furnace outage; they sent a tech promptly who (as I expected) recommended a new furnace.
A one star rating for Pivotal Home Solutions is overly generous. I’ve made numerous unsuccessful attempts to reach this company after they “deemed” unrepairable our AC unit. I’ve also requested a proposal for AC replacement and all I’ve …
I had a gas leak. My policy with your company saved me a lot of money. Th 2 different times I had to call, the people I spoke with were very courteous as well as knowledgeable. I have told my friends. In fact one lady called to get this service the same day as I called for mine.
Unacceptable service. I pay for annual service because they installed a new HVAC system 8 years ago, with a 10 year warranty. On several occasions they rescheduled or did show up for appointments I made at least 2 months in advance. They …
Do not use this service. I have the full coverage package and they have never made the requested repairs. Never fixed water heater after claims months ago. Now 1 week ago request for outside water line leak repair and no one shows up, …
From my experience they always go over and beyond expectations every time I call them. This is a great investment for your home!! Feels like you have land lord fixing everything and you never have an out of pocket expense for each call!! I love this company!!!!
I have a account with with pivotal home solutions for over 10 years and I just got done being told that I have to wait on someone to call me for service and there’s no time or limit as to how long I have to wait for that call. That’s …
I am located in Columbus Ohio.
My experience with ESP is one of frustration, and disbelief. I made a complaint about a particularly ignorant interaction with a customer service …
Pivotal home solutions is a good option if you want to warranty systems in your home. Overall I have a good experience with this service. Some improvements can be made to provide prompt service in peak seasons. Maybe it could be a labor pool issue? Overall I do recommend PHS.
Pivotal provides me with excellent customer service reps like Shiann who was kind, knowledgable, and genuinely did her best to make sure my coverage was unique to my needs and affordable. The contractor, Center Guard plumbing, was also …
Serviceman was professional and efficient in his work. He answered questions when asked, was pleasant (if quiet) and respectful of my town home. I would not have any problem recommending this gentleman or service, OTHER than the hassle to get scheduled, then having it initially cancelled without warning or call.
I have never experienced worse customer service and response times. The initial service call process was easy and a repair person came out right away. Now that I’m dealing with the claims department, I cannot believe how terrible they are. …
My sewer backed up in May. First they said they would reimburse my justifiable claim, then gave me the runaround for the last 4 months. Still no reimbursement. Do not use this company
I have a grandfathered plan from Eversource and has been worthwhile. Just make sure you choose a good sub-contractor from the choices they provide
The serviceman was superb. He was on time, knowledgeable and listened to the problems I was having. When he finished he explained everything he had done and asked if we had anymore questions or concerns.
They use to take upto 2-8 weeks to process a claim. This is way too long! Now, they processed my claim within 2 weeks, which is excellent!
I have an old furnace, and even with maintenance visits it still has problems. Recently the pilot light went out and would not stay light when I relight it. Called Pivotal and they took the call immediately, took my information, and even …
The service provider they sent me was professional, courteous, and very knowledgeable. I have been with ESP Pivotal Home Solutions for over a decade.
Best warranty company I have ever used! Quick response to claim (service came out the same day) hassle free.
We love this company. The repair was done well by knowledgeable, efficient, polite technicians. Our policy covers appliances and some ground lines.
Pivotal does our monthly maintenance on our furnace and AC. Their technicians are always professional, always prompt and I would not hesitate to recommend them
Pivotal Home Solutions is the Best. I’ve had my account for several years now and I’ve never been disappointed! Quality work,professional and polite employees!
Paid for sewer problem insurance coverage for 10 years and made a claim for emergency backup problem on a Saturday morning. Bill was $1750 and reimbursement department only paid $640. Not too happy about it.
Horrible service ever seen they became Pivotal Solutions instead of Nicor Solutions. My AC service was never done in the summer because there was nothing available and they would do it 2 months later when the summer was over. Now I called …
Paid the premiums every month and didn’t get reimbursed for the repair after using who they told us to use. Got them a military discount and they screwed me out of my money. This is such a scam, and just try to get someone to talk to or respond to emails is a joke! Total complete ripoff!
It id great to have Pivotal on your side, when your furnace dies the first night it gets really cold. Pivotal had American Appliances HVACR out to our house within 24 hours. Sal from American Appliances HVACR is simply the best!
The service tech came twice for a water leak in basement but found the problem the second time and it was our kitchen sink faucet which he ordered and replaced within a 2 week period. We are satisfied with the service and outcome.
It was the first time we used them for maintenance checks on our washer and dryer since Sears went out of business and I believe our maintenance contracts with them expired. The techs are very courteous, friendly and efficient.
I am not sure why they are asking me to rwview again. See my first review below. They responded by asking me to email. No surprise, i did not get a response. …
I have been a customer of Pivotal for 2 to 3 years now. I have never had a problem with claim payouts. They are very responsive and I like the coverage.
HVAC tech arrived to install my furnace but after going over the details before the installation he quoted me a extremely higher price than what we originally agreed upon. The office manager at the company called me and told me that the altered price was the actual cost.. Needless to say I declined.
On my last furnace cleaning which I have opted to pay myself, the service tech said I needed a new part. So I called pivotal solutions and ordered my part to replace it. Great service.
They lie to you. They lie about forwarding your number for a Supervisor to return your call. They lie when you close your account & they inform you that you don’t have a balance because you have closed it before the next billing cycle, then they debit your account & have no qualms or care to reimburse you at ALL!!! BE CAREFUL!!!!
Pivotal Home solutions is delusional . . . I just left them a very poor review on the most recent repair experience I had. NOT Ten minutes later did I receive a thank you email stating how happy they were to read that I wes pleased with …
supposedly said I verbally agreed to this service back in 2010. Each month has charged my Nicor account I did not see charge as I have visual impairment. I was told: a) I can not get copy of signed contract; b0 I can NOT verbally cancel the …
Haven’t sent someone out to preform the service of sewer line. They were called many times to have it repaired. This is/was before we were left with a bill of xamount of money. They said if I were to pay bill that it would have to start a new policy. Not A Happy person. Have tried calling them and no return phone calls back.
Service was great form the first phone call I made. The agent knew what I needed and put an order through with a confirmation # .He was professional and courteous in all aspects. Well worth the money on Home Warranty spent
Pivotal hone solutions is a scam. First they had no one in our area to service our dryer. We paid out of our pocket….. 289.00 to Angi. Sent in all paperwork to pivotal and 2weeks ago I called and was told it would be 1 more week before we …
PLEASE DO NOT USE THIS COMPANY, UNETHICAL, AND IMMORAL, AND BEST FOR LIES. We have been a customer for 27 years, since Pivotal Home Solutions have taken over the service has been deplorable, telling of lies, to the point of saying they came …
My water heater, which I lease from Pivotal Home Solutions d/b/a American Home Solutions, blew and began leaking on the cellar floor early Friday evening. called AHS to report leak and they state that business hours were Monday Friday, 8-5. …
Do not trust anything they tell you. Had them ding my water heater and was told I would be reimbursed for the full amount to purchase a new one and the installation. Still haven’t received reimbursement and was just informed that I would …
I had the guys come and do maintanance of my AC in July 2022. He left saying needs parts replaced. Since then three technicians, made appointment and did not even show up nor they called to let me know. …
Don’t even bother to call. They have changed their name, they used to be NICOR. They don’t stand behind their work. NICOR installed the furnace in my condo for a previous owner, the papers attached to the furnace show it’s still under …
In my survey I blasted them and in response they asked me to write a review telling why I liked their services! OK here it is: Their previsit contact system relies entirely on phone calls to customers that if left unanswered cancel the …
Beware! Purchased a “Pivotal Home Solution” via Nicor last August for water and sewer line protection. After paying for 1 year I finally needed a service call. The service technician assigned was from A1 Suburban plumbing. He took a look at …
I have been waiting for reimbursement for weeks and now for some odd reason they canceled my direct deposit. The people on the phone you speak with are helpful but behind the scenes is another story. I will never do business with this …
My reimbursement claim has been going on sine June and it is September 27th! I had a water heater put in that was $1775.00 straight out of my pocket. Sent all the paper work in AND the receipt. So 7 weeks after I turned in all the …
Pivotal Home Services’ service technician, Jose, was prompt and explained everything he was going to do during the visit. We’ve had him to our home in the past and he is professional, courteous, and always willing to go the extra mile in order for to be satisfied with the services rendered. GREAT job, Jose! Always welcome to our home.
Called thinking my furnace was leaking. Very impolite lazy and unprofessional tech came. Discovered it was my humidifier. Said they work on humidifiers. After checking the furnace he claims I need a new motherboard. Yet furnace is working …
They were very nice service technicians. They came to my house install a new furnace I got a high-efficiency furnace and which can with an ecobee thermostat which was difficult for me. They took their time explaining everything to me, and …
The person who took the service call request, Victor, was very professional and courteous. He listened to, and understood the problem, and was able to set up a tech appointment for the next day. Rick, the technician, was also professional …
Please do not use this business. The worst customer service I have ever experienced. I have contacted them three times a day for a week just requesting a supervisor to call me. They said a supervisor would call me in a couple hours if not …
We are in out 60s and live in our home . We worried what if something major went wrong with anything we had . Furnace stops working or water pipe breaks underground or your sewer pipe clogs who would we call ? How would we pay for it ? Well …
I was ready to leave the company after a harrowing experience with scheduling a clean and check for the furnace.I decided to give them one more try,called and got Anna on the line.She changed my day and my opinion! She was very …
(Not Veteran friendly) Terrible Company! Charged me for over 5 years without my knowledge or approval. Discovered charge on bottom of gas bill. Never provided service, never reached out to me. Discovered after pluming pipe issues. Contacted …
Absolutely the worse warranty company that I’ve ever had to deal with. The people who answer the phones are clueless. I was told at least twice that my claim was authorized. Then they retracted what they said after many many phone calls …
Sorry, I cannot give them a good rating by any means. I called Saturday morning for a plumbing issue, toilet backed up, water backing up into bathtub, told them it was an emergency. I was told someone would call within 4 hours. Based on …
All they cover is a burner/furnace check. A local tech comes out, vacuums stuff and changes the filter, which in my case I purchase myself because the ones they provide are cheap! And, the prices went up over $100 this year. Last year I …
My dad contacted with this company when he purchased his new gas boiler. They would handle the warranty via a local heating contractor. Last September I had to put my dad into hospice. Being his son, I was the point person to handle his …
I am extremely disappointed in the service that my parents have received through Pivotal Solutions. It has been over 1 year and I and my parents have made over 8 phone calls and spoken with almost as many people to get an issue resolved …
What do I like about Pivot actually no stars works
We have used them when you when all you did was call and everything was set up …
My experience is with the billing department, not their service I am receiving. I have had billing problems since March I have called every month and still have not been satisfied with the correction on my billing I now pay directly rather …
Pivotal Home Solutions has been my home maintenance support for 10 years or more. They are always responsive when I call and if an issue should arise with the appointment or service, (doesn’t happen often), it is quickly resolved with my …
I have needed furnace repair done within the last year. When I called to arrange assistance the person I talked to was very nice and helped solve my problem. Recently I called to reschedule an appointment. The lady I talked to was very …
Pivotal Home Solutions is a top notch home warranty service. Having a home is great, but maintaining a home can be challenging. I have been a member of Pivotal Home Solutions over 10 years now. Just pay your monthly fee for the items you …
I pay Pivotal a monthly fee for annual maintenance of my 2 a/c’s and furnaces. Last year, when servicing the furnaces, they forgot to turn on the water to my humidifiers—I discovered that 2 months later. This year was worse. After servicing …