Take control of your life and improve your health – we can help. Founded in 1995, we’re an online medical supply store and full-retail pharmacy … See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5:30PM |
| Tuesday | 8AM to 5:30PM |
| Wednesday | 8AM to 5:30PM |
| Thursday | 8AM to 5:30PM |
| Friday | 8AM to 5:30PM |
10601 Grant Rd Ste 101, Houston, TX 77070
(Translated by Google) Excellent for children’s parties
(Original) …
This company used to be very good for diabetic supplies, but now they only have automatons working–can’t reach any humans. Supplies get shipped at seeming random times, and my last order had so much stuff, I now have a 3 year supply of …
This company fumbled and fumbled an order for over a month, to then the deductibles to reset and i got stuck with a $1000 bill. This is not the first time that they fumble an order, but i kept on using them. The requirements to fill the …
This used to be a great company before it was bought out by Solara. I never had any issues with Pumps it. NOW under Solara they cannot process any changes promptly, information is not stored in the system and no one can process an order in a timely manner. Find you another company.
Excellent service
Two words: they suck
Customer Service is Terrible.
Great staff….great service
Terrible customer service
Quick replies & friendly assistance! Thank you, Ms. Rachel Haq!
I love this company, they are continually going about and beyond ❤
Great customer service. Knowledgeable and polite. Easy to understand.
Terrible customer service. I will not use again. Check with your insurance company about alternatives!!!!
Can only order 3 month supply not 6 month? Why?
Fast and easy thank u pumpit.always so prompt.love the customer service.
Update: Pumps It corrected their problem to my satisfaction
Every time you call, expect to wait 60-90 minutes for someone to answer your call (and usually not be able to help you). I don’t think anyone actually works here.
They are incredibly prompt and personal in their customer service. I love using their pharmacy
Always great customer service and Ahmad was extremely helpful and polite with placing my order.
THE REPRESENTATIVE WAS VERY EASY TO SPEAK WITH AND ANSWERED ALL MY QUESTIONS BEFORE I EVEN ASKED THEM. IT WAS A VERY PROFESSIONAL AND PLEASANT EXPERIENCE.
Very helpful staff. Products arrive as stated and they will tell you up front if it will not ship out that day so you know what to expect.
The folks at Pumps It make getting my supplies very easy and are very friendly. Many thanks to everyone there.
Worst customer service! Placed order on a Monday, was told I would get a phone call Wednesday, never did. I called Wednesday, Thursday, Friday, paid for overnight shipment and still didn’t receive it!!
Ryan was very helpful on the phone and got everything done way faster then I was expecting!! And just made the whole experience very pleasant!!
Excellent company to do business with. Friendly associates and very knowledgeable as well. They are the only company I get my diabetes and pump supplies from!
Worst place to work. They are all about the money not the needs of the patients. Too much favoritism by management and the owner. Owner passes gifts to her favorites at time and on Christmas gives fire sticks to the office.
I have always had wonderful, prompt service with Pumps It, and in the even I hit a snag I seek help immediately. Thank you for always coming through.
Great Customer Service from everyone that completed my order. Made ordering my supplies quick and easy.
Supplies got stolen on Thursday, talked to them Friday, had new supplies delivered Saturday. Saved me for my two week trip. Thanks Pumpsit!
Terrible customer service. I have been calling for weeks to refill supplies and have been sent to voicemail every time. Still no call back and I’m currently out of the supplies I need. It’s obvious that this company is not concerned with helping people out who need these products to survive.
Hard to get in contact with, rude employees, not very organized. Would definitely use someone else for supplies.
I have been calling for 2 weeks to reorder my sons supplies and no one will call back. I demanded to speak to a manager and he continued to say that no one was avaliable. This is the second time I’ve had this issue ordering supplies. Terrible customer service!
I love my Dexcom CGM. I had a good experience with PumpsIt. Everyone was very helpful.
The people at pumpsit have been supportive and super nice especially after we’ve just been through hurricane Ida in helping me get my supplies!
They have the worst customer service ever. Have called several times and they put me on hold and say they are going to call me back and don’t. It should not take days to reorder supplies— what if I need it now?! Allow online ordering, 7 days a week phone service, or something!
My man Amad helped me out, was extremely courteous/fast, and acted like a friend, not a businessman. So happy to go the Pump route for my diabetes 💯 …
April gave me prompt pricing from my insurance, answered all of my questions, and walked me through the ordering process. Highly recommend!
I’ve tried the past 3 weeks to get my diabetic supplies and all I hear when I call is a receptionist saying “all customer reps are currently busy but I’ll give them a message to call you” and they never call… I’ll send email after email …
Awful customer service. Every order was late or lost.
It was a pleasure to work with April, she explained everything fully and seemed like she cared about getting me started and up to speed with my devices.
I fired them. Just go directly with manufacturers and cut out the middle men. Always some issue – system’s down, they don’t call back, I pay for overnight in an emergency order and they forget to mark it for Saturday delivery so I won’t get it until Monday. Just basement level initiative and service. I’m done.
They have you pay your deductible. Which is normal. Then they fail to bill your insurance and you have to pay it again. Then no one returns calls or even acknowledges the problem and offers to help. Kind of seedy, creepy.
April Hawkins was great in walking me through the process of getting the product, answering my questions about what I did and did not need. And how to use the product.
We’ve been trying to get new Dexcom sensors SINCE JULY. We were told IN JULY that the G6 & new sensors would ship AUG 10. Yet, none were shipped. Now our insurance year has started over, our diabetic child is COMPLETELY OUT of sensors, and to get a new box will cost us more than $350!
All of the complaints on here stating that Pumps IT doesn’t return calls is absolutely true. I’m currently at 2 calls over the course of this week (it’s Thursday) and there’s no response on their end. I’m running out of supplies and they display complete indifference to their customer’s needs
referred to Pumpsit for my life saving device Dexcom CGM. it really is a lifesaving device! LOVE IT. Because of my insurance this is the only place i can get my Dexcom reasonable priced. BUT the customer service is the worse i have ever dealt with!!!
I have had a really good experience with ordering my Dexcom G6, T-Slim insulin pump and multiple reorders for supplies. Hope to continue using them in the future.
I had been dealing with this company for 1 month to order a new device for my husband..after a month of dealing with them they said they wouldn’t be able to help us with our order because of insurance code. Now we have to start the whole procedure AGAIN with another vendor. Very poor communication and customer service.
First time using them and can’t reach anyone. When you have a disease and you can’t get a hold of anyone if you have a problem that’s not within Monday-Friday 8am-5pm. Even tried calling the emergency number multiple times. They say it is 24 hours which is clearly a lie. I won’t be sticking with them.
Great customer service. Ahmad called me directly to get a new refill ordered and shipped. Very friendly and even followed up the following day. Thanks for your wonder customer service.
I see all of the negative reviews and perhaps that is why I received excellent customer service today. The operator answered on the second ring, the customer service/reorder department answered in one ring and I ordered my supplies and was off of the phone within 3 minutes and that included verifying all of my information.
This company is worthless basically. Terrible customer service, I’ve been trying to order supplies for over 2 months now, still nothing. They won’t answer the phone, return calls for follow up with getting my insurance approved.
They refer me to Dex Everytime I call. Not helpful at all. Don’t return calls for weeks! My daughter and I are both on the G6 and looking for a different distributor. I have waited a year for them to work the bugs out still no😭🙄 …
I’ve been using them for a year and half for my dexcom supplies. I have the sensors on autoship and get my supplies on time. When reorder transmitters, I usually get them the next day. No complaints.
Pharmacist Mark has helped me out of so many jams. Recently I had a G6 sensor fail 2 days before I was heading on a hiking trip. I had no backups to take with me but insurance wouldn’t cover the refill for another week. Mark helped me work …
We recently switched to Pumps It because our prior company was difficult to work with. Pumps It offers great communcation, easy to place orders, and prompt attentive service. I am so glad that I found this company!
Customer service is lacking. They do not call you back when they say they will and don’t respond to emails requesting refills. We are now out of supplies when we requested a refill over a week ago. It’s nearly impossible to get a timely refill from them. I will be looking for another company for diabetic supplies.
Pumps It is the ABSOLUTE WORST at customer care/service. My Type 1 wife who is 33 weeks pregnant has been trying to call to get more infusion sets because she is RUNNING OUT! She’s called several times over the past 3 weeks. Without fail, …
Dealing with PumpsIt compared to other suppliers has been an absolute dream !! Our acct. manager Jennifer O. always had our info ready, and was super quick to respond to our questions ! Would recommend to anyone !!
I was supposed to receive a medical insulin pump supply order from this company 2 weeks ago. I called them and they stated Fed Ex left it at my home and since I did not sign for it they were not liable for the missing medical supplies! I …
Once a great company to order supplies from. Has gone downhill as many noted. Awful communication after multiple requests of order statuses. Will take forever to process orders and will blame it on the doc. Go to Costco for Dexcom or anywhere else!!!
Thank you to PumpsIt for coming through and fixing everything. I didn’t have the best customer experience on my last order. My order was seemingly forgotten about, shipped to the wrong address, and caused me several phone calls and …
Been with them for many years. Used to be excellent service, not anymore. Your lucky if you can get someone to answer a phone in reordering department. Been trying for 2 weeks. They just keep telling me they will leave them a message to call me. Still no call. Will be calling my insurance to see if I can get a reliable distributor.
Received my initial supplies from them. When I went to re-order nobody would call me back after 3 emails and 4 phone calls. I gave up on them. If you don’t have a contract any more with insurance then just say so. Their customer service is horrible.
Do not care about their actual customers health and making sure they’re getting what they need. Have had multiple issues with them taking many days to get back or even respond to ordering supplies, and it’s kind of something that’s …
Ahmad in the Reordering Department was very helpful and accommodating. He’s one of the very few there that gets the job done. Stays in communication with you throughout my reordering and also organized some other things in my account with Pumps It. Great Job Ahmad!!
If i could give this place 0 stars i would. I’ve been trying to pay for my pump for over a week. no one answers the phone, no one ever calls back, no one helps. The receptionist ive spoken to was rude, no matter the fact they couldn’t help me with my urgent issue i’ve had for weeks now.
They have no sense or urgency or speed in getting orders out. There is always a reason why things don’t happen as they’re supposed to. Always delayed with large gaps between orders so I am without supplies. Not once. ALL THE TIME!!
Any time I called to place my order. The most friendly and knowledgeable person will answer all of my questions and ask if you need something that you may be out of. This kind attitude will make you feel better about ordering supplies. Kudos to ya’ll !! Keep up the good work!!
It can be frustrating to deal with medical suppliers. I switched over to Pumps It from another supplier and I am having a much better experience. They are friendly and ship quickly.
For several years I was able to use Pumps It because I had BCBS insurance, and the entire experience was always amazing. Their staff is friendly and very *competent*, and the deliveries were always quick. (They don’t accept United Health Care, which I had to switch to, so I can no longer use them, but I do miss them.)
I have been using PumpsIt to order Dexcom Supplies for over 2yrs. The staff is always friendly, knowledgeable and go the extra mile to check on my insurance deductible and co-pays. Jackie (in the orders/customer srv dept) in particular has been very helpful to ensure I am taking full advantage of my insurance benefits.
Out of all the distributors for medical supplies I have used in the 23 years I’ve been on an insulin pump this is the best company I have dealt with. They are now going to provide my Dexcom supplies as well and I’m sure the service will continue to be great!
This review is solely about Cynthia in customer service. She is awesome!!! She is by far the best service person I have ever spoken to in my life! I am really amazed at how she helped take care of my supply issues and she called me back …
Pumps It Inc is the worst. My experience is the same as ALL the other comments here. No one to take calls. (during business hours OR the 24 hour helpline) No one to return calls. When I asked the receptionist why there was no one to help me …
I was told that the Dexcom was covered by my insurance at 100 % since I had met my deductible, so I moved forward to ordering the Dexcom. A month late I recieve a bill for $424.53. I called the lady that stated it was covered at 100 % by my …
The worst costumer service. Poor follow up and through. Are not cognizant of automatic refills. Do not keep up with needed supplies. Literally have to send emails to remind them to send vital aspects of CGM and diabetic needs. Do not use this service. Find someone else.
April Hawkins is beyond amazing!! she exhibits everything an amazing customer service rep is. she helped get everything i needed so quickly and with no issues, def one of the better interactions ive had!
Everyone at Pumps It have been so helpful getting me set up during this process. Robyn and April have done a great job working with me. Thank you to the entire Pumps It team!
Left three message for them to call me over a number of days. No return calls. Trying to get paperwork to get son a Dexcom 6. His doctor is on board. Son is critically ill. Battling high blood sugar should be adding to the problem. Recent …
They have been simply amazing to work with and so helpful. Jenny B was the rep I talked with and she was polite, professional, and a pleasure to work with. Definitely will continue to use Pumps It, Inc for my diabetic supplies
Pumps It always does a great job with my pharmacy orders. On my last call, Ahmad was very kind and personable, which provided a pleasant phone call. If every company had representatives with Ahmad’s demeanor, the world would be a better place.
Pumps It and my rep April Hawkins are fantastik. She makes sure I get all my meds and works my insurance to make sure everything is covered. Everytime I call the office, everyone is so nice and sends me right over to April. …
I called pump it for my Dexcom sensors when I opened up my last. I am type 1 diabetic and have used the sensors for years. I was always told to call for replacements once I open my last sensor and did so. 1 week later the rep Becky who I …
Let’s add another 1 star review to this garbage fire. You may want to be on the look out for another distributor for pump/ cgm supplies. …
worst company I have ever dealt with. EVER! After waiting 2 weeks, a charge on my credit card for supplies that were never submitted by the representative, leaving 3 messages with no returned phone calls, being transferred to 5 different …
My experience so far is to obtain Dexcom. April communicates well with me regarding the process. Kelsey fought hard with my insurance to ensure that I can receive my device as per my benefits. I am glad my doctor connected me to Pump It.
Very efficient, very polite and pleasant to work with.
Jimi A.. is very kind & patient to assist me, in that I’m not very
Computer literate. If he isn’t available when I call, he always promptly …
I want to give a BIG Thank you so much to Maria, for all she did to ensure my daughter’s supplies did not overlap! It was a bit nerve racking, as the days pushed closer to Saturday, but she was on top of it, calling, keeping me updated and …
Jimmi Austin from Pump It, Inc. explained the items being shipped and the cost, emailed all the resources, and answered all my questions. The Dexcom CGM arrived at my door within 24-hours of shipment from Houston to Austin. I had my new CGM …
I worked with April while getting set up with a Dexcom and she was great! Very informative and patient with all the questions I had. The ordering process was very quick and simple – Highly recommend!
Pumps It used to be the best in the business, however, their service level has drastically deteriorated. My most recent experience was ordering supplies with plenty of time to get new supplies, but because they did not put the order …
Michelle with PumpsIt makes it so easy for me! Her knowledge and experience help me to rest easy knowing my son’s supplies are on the schedule to ship out. She keeps me informed of PAs and any potential issues ahead of time so we are never without his supplies. I appreciate her help so much!
If I could leave 0 Stars I would. Ever since they restructured things within the last couple years I’ve had every order held up for some reason and it’s taken a week or longer to resolve… and these have been times when I’m low on supplies. …
My 5 yo was recently diagnosed with Type 1 and things have been pretty overwhelming but when our diabetes educator told us about the Dexcom, it felt like at least ONE thing that would help give us peace of mind. Our rep with Pumps It has …
Worst customer service ever! I was told at least 2 times in same week that Maria would return my calls as she was working on my refills plus they were still waiting for insurance approval. Knowing my insurance company had already approved …
Pumps It has been handling my supplies for several years. It has been a great experience especially lately in my communications and orders with Ahmad Fazal. He is fast to respond and extremely helpful. My supplies always arrive quickly!
I’ve been dealing with Pumps It since my son first began using a Tandem insulin pump. Recently my insurance pushed me to use a preferred provider, either Byram or Edgepark. What a fiasco! I am coming back to Pumps It, and actually paying …
I dealt with April Hawkins and she has been so helpful and supportive in getting me set up on new technology that will make controlling my diabetes and staying healthy much more likely. In roughly 7 days she got me through the insurance …
They have failed to send pump supplies after placing the order. They have set up auto ship 3x and each of the 3x they have failed to ship. They provide zero follow up communications that supplies need a new rx/have shipped/pending shipment, …
I wish I could give zero stars. Worst customer service ever. I called at 11 am on one day and was told they would call back within an hour. I finally got a call back at 4pm two days later! Terrible service!!!!!! …
Similar negative experiences like described below. For those in the Houston area, you aren’t beholden to Pumps It just bc they are local. I might suggest another distributor called Edgepark. I get my supplies from them and they are fantastic across the board.
They are the most incredible company to work with. They’re happy to call, text or email your medical equipment order. They reach out when they know you are due for more supplies, which really helps when I’m already busy with many other …
April Hawkins has been amazing!! Received great customer service I was not ready to move forward with the order and asked her to call back in July which she did!! She explained in detailed the process. Highly recommend.
Ryan was super helpful! He informed me that they carry my daughters dexcom supplies as well as her pump supplies. He checked the price for me and will save me tons each month! I currently pay 210 after insurance for her sensors per month! With pumps it I will pay 321 for a 3 month supply!
Pumps It seems to provide decent customer service right up to the point they submit your orders and take your money. After that, getting a response is next to impossible. We worked with Donna to get a CGM and insulin pump ordered for my …
**AVOID THIS COMPANY AT ALL COSTS**
I would give 0 stars if I could. I am convinced that any review here greater than 1 star is a false review. …
The relationship started out a little rocky. I had left messages for them and never got a callback. Once they realized their mistake, the service has been great. Jimi was very helpful and did a great job getting my order rolling. Thank you!
They are the literal worst. Customer service speaks to you like you are trying to order a pair of shoes and not medical equipment you rely on to live. They don’t ship out on weekends and take every holiday off. Running out of your …
This company was acquired by Solara and has become absolutely awful to deal with. I switched pumps so I could just use my local CVS.
We are new to diabetic supplies, but so far our experience with Pumps It has been extremely positive. April is the best and kept us informed every step of the way while trying to navigate all the referrals and insurance requirements. I definitely recommend working with April!
Something has changed with this provider. In the past they were always good at follow-thru. If they needed a recertification, they got it. Now, a week goes by and nothing. I find myself needed to be on them constantly to follow thru …
I make order for insulin pumps supplies and they charge me two times for one order I call them more than 4 times to get refund every time when I call them they says it take time 3 to 5 business days right now almost month I did not get my refund bad management and poor customer service
Get your pump supplies anywhere but here. Been a customer for more than 4 years but they have gone so far downhill since. Takes weeks to reorder supplies since no one will ever call you back and no one is ever available to take a call. …
I would give the a zero if there was an option. Numerous mistake every time I order. Every three months I go multiple weeks before getting my supplies. Keep in mind everyone you talk to has a different answer. They do not rectify any wrong on their side. It’s so wrong that you pay someone to give just immoral service.
PumpsIt has been our pump supply company for many years. This week we were having issues with our insurance company. Our rep Jimmy and the insurance liaison Letisha (sp) stayed on the phone with us and our insurance company for over an …
So far my experience has been wonderful with Pumps It, Inc and especially April! Everything was done on my behalf so I didn’t have to go back and forth with involved parties (doctor, insurance, etc.) but I was kept up to date at every …
By far the worst company we have had to deal with. My wife has been a lifetime type 1 and dealt with multiple companies to get the supplies she needs. Every single order seems to be an issue with Pumps It. No customer service or effort at …
I order my dexcom supplies with Pumps It and it is always a quick and easy process. When I am due for a re-order I get a call to get my order processed and it is at my door within a few days of placing it. If I am busy and miss the call …
I have used many providers over the course of years and so far Pumps It has been working great, year after year their service is phenomenal and I truly believe they understand the customer need and work to get them best coverage and price …
Awful awful company for medical supplies. If you have any control over who you use, run far and as fast as you can away from this awful company.
They lost all reorder information for any patient that made an order or reorder over a two week period and made no efforts to make up for their error. This resulted in many patients going without their insulin pumps and CGMs. I had to …
I just recently switched my durable medical equipment company to Dexcom based on the recommendation from my endocrinologist. My representative, April Hawkins, has been incredible to work with; she has guided me through the entire process of …
Pumps It has been by far the best company I’ve ever worked with when it comes to ordering my supplies. Jackie was outstanding. She helped with getting a new prescription, verifying insurance, confirming price, shipping quickly, and likely …
Worst customer service experience ever. Terrible at letting you know if you need forms signed before ordering your supplies causing a huge delay in shipment. These people do not understand you are a patient with a medical need they just …
I’ve been using this company for 2 years for my Dexcom pump, and have never once received my supplies before I ran out, even when calling 2 months in advance. They never seem to have a record of me calling and can never pull up my doctor. …
Seem to forget to email me for re-orders consistently even though every 3 months when I call them, I am told I am added to their email system. Terrible hours. I am always a couple days without supplies because the send 90 days worth and …
I’ve always had good experiences with Pumps It. Their shipments are usually quick and since I’m near their office,I can pick up when needed. Their prices are fair and people are friendly. I’ve used them for years. They keep reminders to …
Horrible since they got bought out. They sent me equipment telling me it was covered 100% then I received a bill for $6000. No one called me and told me my equipment wasn’t covered. They upcharge the equipment and no one is able to answer questions about anything they just transfer you around. ABSOLUTELY HORRIBLE AND UNETHICAL
This company used to have the best customer service before they merged with Solara/Adapt Health. I used to recommend them to everyone. Now orders are wrong, billing is wrong, and it’s impossible to talk to someone who can help you. They …
Had no problem until this pasty year. Not sure what happened but service is terrible now. My last order was only for 2 months of my 3 month prescription. Customer service for some other company answered the phone and it was very poor.
HORRIBLE CUSTOMER SERVICE! Re-orders are impossible. I am constantly hung-up on when trying to re-order. Pumpsit had an issue for 2 months with updating my insurance (even after my insurance company called them on a 3 way call multiple …
After being with Medtronic for a number of years, my doctor and I decided it would make sense to go with than Tandem/Decxom system. I had been on Dexcom before and was very excited to go back to PumpsIt. Shortly after starting I received an …
Pumps It was great (we’vebeen using them for 4 years), then was taken over by Solaris this spring. Now it takes days of multiple calls to reorder supplies and even then you’re left hoping the order is processed and shipped.
I have been using PumpSit for several years. They used to be wonderful. Recently I have had the worst experience ever. I called to place my order at the end of the month (like usual), and they informed me they have a new system of ordering …
Before being bought by Solara, Pumpsit was great. You called and talked to a person who took care of you with a single call. They contacted your doctor for you. Overnight fed ex delivery to Dallas. 24 hours between phone contact and …
Pumps-It used to be so good! When we went through the process of carefully choosing and switching from one supply company to another, we felt sure that Pumps-It would be the company. We have always had such wonderful customer service with …
What a shame that people who need to rely on medical supplies depend on such a poorly ran company. My family member’s supplies are ALWAYS late and this deprives them their health due to lack of necessary medical maintenance…How …
if i could give zero or even negative stars i would. not only are they difficult to reach for the patients; they are also difficult for doctors offices to reach as well. they seem to enjoy withholding medical supplies, as i requested …
Company changed hands January 2022 and it is terrible!!! If you are reading reviews, read from January 2022 on.
Terrible customer service! SENT WRONG PRODUCT AND WON’T EXCHANGE. I was sent 3 …
Horrible customer service. A total of 5 phone calls. The accounting department says we have a zero balance, but the customer service person will not process the order until we double pay our copay. We are going to work through our insurance company to switch.
Zero stars! Since this company merged it has been pulling teeth to get necessary supplies to manage my health. It feels criminal how long and how many phone calls it has taken to get my supplies. Please do not use this company. Save yourself the frustration.
I have been a customer of PumpsIt! for >12 years. Since AdaptHealth purchased them, their focus on the customer disappeared. If you enjoyed the personal touch, please look elsewhere. AdaptHealth seems to follow the lead of Edgepark – leading customers to a nightmare of difficulty ordering supplies.
Pumps It used to be wonderful- they had helpful, informed customer service reps that seemed to enjoy helping people. Since being acquired by Solara medical, this company has gone down the tubes. I’ve been told by 4 representatives today …
Solara Medical treated me terribly so PumpsIt was a savior when Is tarted ordering from them in 2017. Always fast and always correct. Whelp. Solara recently purchased them and due to their inability to contact my doctor, I had to …
Pumpsit used to be great but has gone downhill in the last year or so. Orders never ship on time and my last two orders arrived so late that I had to go without my dexcom for days if not weeks. I’ve also encountered issues with multiple …
Seriously do not put your trust in life saving supplies with them. I can’t express how incompetent and borderline inhumane this company is. I should’ve switched the first two MAJOR screw ups but this one was just a sign of them not caring …
Pumps It was bought by Solara earlier in the year. Since then all aspects of the business and customer service have declined significantly. 1) First off, they began billing us monthly for our 90-day quarterly order of diabetes supplies. …
Made a call early in the morning friday and ordered what I needed then the guy in the phone said I will get another phone call back when my order is ready for shipping from the billing department to confirm and process the order. He said …
This company used to be fantastic, but since being bought by Adapt Health, they have become completely incompetent. I can’t even begin to describe the number of issues I have had with them the past 3 months, but I will summarize the main …
since they merged with this other company this service has been terrible. I have been without my supplies so much the last few months. It’s detrimental to my health and unacceptable. Communication problems, orders delayed for months, …
This company got bought out by the single most incompetent and frankly, malicious company I have ever had the misfortune to deal with. After trying to make one telephone reorder that came within 2 days of not filling my essential insulin …
After being bought by Adapthealth the service has declined dramatically. The customer service is a one to one and a half hour wait. My son has been on the same supplies for 4 years. Until the company was purchased we received great customer …