Headquartered in Concord, CA, Pacific Service CU is a full-service financial institution serving anyone who lives, works, worships or attends school in … See more
I have some bonds that I have saved over the years. From what I understood I could go into a bank and get cash for them. I was wrong, which is okay. I asked a question about them and a woman who wasn’t helping said you can google it, with a …
This Credit Union allows people with Fraudulent Cards to come in and pull all the money out of someones bank account probaly without even checking their ID. This bank is horrible and will be hearing from me monday as one of their members cleaned out my bank account.
My name is Sheila Bryant ,been an member since 1995 which was a birthday present from my aunt Diane Davis.been there every since applied 2loans paid off bought a car paided off now refinanced my Chrysler 300 2014 with them. 3yrs now. …
I have not been able to log into my account for over a week now. This is getting ridiculous. I have never struggled with any other business or brand’s login as much as I have with PCSU. You are holding OPM, they need to be able to at least look at it! Fix your login, both on your website and your app
I loved opening my new account at PSCU! Viviana Navarrete was wonderful. Very helpful, friendly and professional. I’m refinancing my car at HALF my current rate! PSCU is saving me a lot of money every month-
Viviana Navarrete is the best at what she does. She went out of her way to assist myself and my family. Also, explained the benefits of a credit union and was very patient with all my questions. She is in the Concord Location and also speaks Spanish. Don’t hesitate to call her for your banking needs you won’t regret it.
I came into PSCU take care of a check deposit, Celia was friendly and professional, she explained everything thing I completed and gave me options online. I been with PSCU since 1993. Thank you for always taking care on me!!
Revision (see previous better rating below) : Pacific Service Credit Union has some real customer service problems. The problems seem to be centered around their phone coverage and app/online log in services. The people (it took me over 45 …
Terrible customer service, understaffed, never pick up the phone, just transferred to voicemail after voicemail, no calls back, rude if you ever do get through. Would not recommend ever getting a loan with them. Do yourself a favor and work with Golden 1 or Patelco instead
I use to love this credit Union until they upgraded their online banking. Now when I try to link my account to a third party app using plaid or decislogic, Pacific unable to send the data over to validate that I have an active account. I …
Lot’s of false advertising – we’re supposed to receive our direct deposit early – its not true. That’s one of the perks, but you still don’t receive your money until Friday. You can’t connect your account to services such as Experian boost …
I went in the branch to take docs for car loan and it was one of the best banking experiences I’ve ever had! The tellers were friendly, the application process was simple, and it took little time! Thanks PSCU!
Everyone I have spoken with at this branch has been cordial and helpful, but Kim is the star. She has the experience and expertise to guide me to the best opportunities for investing my money. And she is a delightful raconteur!
Extremely helpful staff!
I have some bonds that I have saved over the years. From what I understood I could go into a bank and get cash for them. I was wrong, which is okay. I asked a question about them and a woman who wasn’t helping said you can google it, with a …
Great experience. Seamless and excellent customer service. 10/10 would recommend.
Great Credit Union
Friendly help with a smile
Very nice and friendly
Very Helpful and Courteous!
Very easy and pleasant.
Most convenient credit union ATM in the neighborhood.
Awesome helpful staff. Best rates
Great experience!
So fast and easy amazing, than you so much!!!!
Very friendly and helpful.
Top notch service! I was able to get everything that I needed and wanted done, and everyone was super helpful.
Celia was patient and wonderful walking me through the loan documents. I was very surprised how fast it went
Viviana & Celia are the best!!! They were so diligent and it was a very refreshing “banking”experience.
This Credit Union allows people with Fraudulent Cards to come in and pull all the money out of someones bank account probaly without even checking their ID. This bank is horrible and will be hearing from me monday as one of their members cleaned out my bank account.
My name is Sheila Bryant ,been an member since 1995 which was a birthday present from my aunt Diane Davis.been there every since applied 2loans paid off bought a car paided off now refinanced my Chrysler 300 2014 with them. 3yrs now. …
I have not been able to log into my account for over a week now. This is getting ridiculous. I have never struggled with any other business or brand’s login as much as I have with PCSU. You are holding OPM, they need to be able to at least look at it! Fix your login, both on your website and your app
The Branch Manager – Viviana, has helped me quite a few times. Everyone at the PSCU Concord Branch are very courteous and helpful.
It is a pleasure working with PSCU. I highly recommend using this credit union. Their process is simple and easy. The rates are great.
I was a third generation customer of Pacific Service Credit Union, beginning with my grandfather who retired from PG&E after 37 years. …
I loved opening my new account at PSCU! Viviana Navarrete was wonderful. Very helpful, friendly and professional. I’m refinancing my car at HALF my current rate! PSCU is saving me a lot of money every month-
Viviana Navarrete is the best at what she does. She went out of her way to assist myself and my family. Also, explained the benefits of a credit union and was very patient with all my questions. She is in the Concord Location and also speaks Spanish. Don’t hesitate to call her for your banking needs you won’t regret it.
I came into PSCU take care of a check deposit, Celia was friendly and professional, she explained everything thing I completed and gave me options online. I been with PSCU since 1993. Thank you for always taking care on me!!
Revision (see previous better rating below) : Pacific Service Credit Union has some real customer service problems. The problems seem to be centered around their phone coverage and app/online log in services. The people (it took me over 45 …
Customer service was very knowledgeable of the service that was requested. Service was handle in a timely manner. Thank you!
What a wonderful experience everyone was so awesome especially Francis they helped me get exactly what was best for me! Again thank you 5 🌟 …
Terrible customer service, understaffed, never pick up the phone, just transferred to voicemail after voicemail, no calls back, rude if you ever do get through. Would not recommend ever getting a loan with them. Do yourself a favor and work with Golden 1 or Patelco instead
Very good experience opening an account with Frances & Kim. They were both very friendly, helpful & informative.
I use to love this credit Union until they upgraded their online banking. Now when I try to link my account to a third party app using plaid or decislogic, Pacific unable to send the data over to validate that I have an active account. I …
Lot’s of false advertising – we’re supposed to receive our direct deposit early – its not true. That’s one of the perks, but you still don’t receive your money until Friday. You can’t connect your account to services such as Experian boost …
I went in the branch to take docs for car loan and it was one of the best banking experiences I’ve ever had! The tellers were friendly, the application process was simple, and it took little time! Thanks PSCU!
Everyone I have spoken with at this branch has been cordial and helpful, but Kim is the star. She has the experience and expertise to guide me to the best opportunities for investing my money. And she is a delightful raconteur!