First American Home Buyers Protection Reviews ( 130 )
This company is a borderline scam. The payment upfront leads to a contractor arriving, taking some pictures, and departing in under five minutes. Then the home warranty company simply declines coverage and collects the payment. Almost …
All service contractors have 1 star and are miserable to deal with. They take forever to get back to you and then make up a reason for an appliance not to be covered. You pay $85 to for a shady service contractor to come out and determine a service isn’t covered that is clearly in the contract. Never would use first American again.
We have not had any service in several years. When we tried to get our well pump fixed, we were informed that there was no one in the area to do the repairs. We have the insurance but had to foot the whole bill.
We have made well over 25 communications to the company and each call has take 1.0 to 1.5 hours. They have failed to repair or replace their air conditioner which is completely broken for well over 90 days. We have 3 children under 3 and one has had a heat stroke.
My son recommended First American Home Warranty, and I’m so glad he did. I’m no longer able to do some of the kinds of repairs I used to do, and I get frustrated trying to find a repairman or handy man for a given problem. I’m sure that …
I read these reviews and there is a pattern here. I also am appalled by these FA and their quick talking Technicians. I am filing a complaint to the State of California Insurance Commissioner over these practices. As far as the …
They generally contract with the cheapest, lowest quality companies who perform shoddy work. No way to reach anyone at this company to discuss or dispute anything. We had a furnace tech come out, not fix the issue, and never was able to get them to return (contractor dodged all our calls)
If you are ever in the market for a home warranty DO NOT GET First American Home Warranty. They charged me for a sevice request they failed to complete and continued to charge me monthly after I requested a cancelation, saying they had no …
Our gas heater broke down over the Christmas 2022. Today, January 24 2023 I found out that the earliest the part for our heater will be shipped is February 20, 2023. …
Absolutely horrible experience, been without a working refrigerator for 6months now with 3 little kids and one on the way. They came out 3 times to try to fix and is still not working. Ask to talk to supervisors, they will not transfer you …
These employees will not hold themselves accountable. Will not deliver nor compensate for their mistakes! Rodrigo, Jasmine.. whoever! “Forgetting to put in our names in the system” may only be a slight mishap for you, but we now have to …
Heater repair not done, 15 days after service request.
Our heater broke down. The problem was reported to FAHW on Dec 23, 2022. Today, Jan 10, 2023 our heater still isn’t fixed. …
I filed a claim last Saturday on a broken down AC. A contractor came out Tuesday and the unit needs a part replaced. I have been calling since yesterday and I am getting the run around now. All of a sudden I am waiting for long on the phone …
My personal experience with FAHW went well. My washing machine was vibrating a lot. The technician they sent said there’s a lot to be repaired. FAHW offered a replacement unit instead. The replacement unit was good or even better but the …
1st service and no issues. Hoping this is the case for all service requests. We’ve had FHW for the past 5 years with no issues as well. Due to costs increases and all companies wanting to compete with the same pricing, we wanted to see how …
We submitted a service request on 10/22 and our refrigerator is still not working. The soonest that they can come back to repair it is 12/1 so we will be without a refrigerator for Thanksgiving and we are hosting! They have tried once to …
We have been given the run-around on an issue with our washing machine. We were charged a visit fee, however, the man who showed up said he didn’t know what to do and he’d have to call the manufacturer. I received an email from First …
terrible experience and very poor customer service. I have a pending claim and having an extremely hard time getting any kind of response from First American Home Warranty. I have direct email threads with a supervisor who is now completely …
Unable to talk to an actual person when placing a claim…Fully automated. Assigned an HVAC company from a county that is more than 90 miles away instead of local company. No way to reach actual customer service. I bought this warranty for 2 houses and I am extremely unhappy!
Been calling for 3 weeks to have the contractor still not show up and to be told they have no other plumbing specialist in the area . So they have one plumber to work New Jersey. I spoke with someone many times and the last woman I told I …
WARNING!! I have been ripped off by this company. They are trying again.. I have been a customer for 16 months. Last April, four months ago i filed a claim for my AC unit. Three different contractors said it needed to be replaced. FAHW …
My air conditioning was working on and off after they sent a repair company they made it worse.I was without AC for 28 days made 20 phone calls and got same answer every call .. we will get back to you in 24 to 48 hours when we will …
My Samsung washer is not function, they sent 4 vendors over, none of them is capable of fixing this machine. the entire process took three months, finally they agree to replace the washer. my washer is $1900, they offered me a cheap …
Terrible service and even worse in-network contractors. I paid way too much to these charlatans for 7 years. When I finally needed First American Home Warranty to step up, they refused to send anyone except a third rate contractor who jerry-rigged my system. I give First American a zero.
Great overall service. Easy to deal with, results have been great. All contractors are highly qualified and performed the jobs well. Would highly recommend them for your home warranty service
Apparently company as big company as FAHW can’t locate any contractor to fix the holes that the plumber created.The plumber that FAHW sent, left 4 holes (3 in drywall and 1 in stucco) in my house. The plumber advised that FAHW will call me …
Three words describe this company fraud, horrible and scam. I have been trying to resolve my plumbing issue with them for the last month and still no luck. No plumber in the SF bay area wants to work with them because they pay $80 for something usually plumbers charge $1500. Don’t waste your time and energy to get home warranty.
The company responded to my repair request promptly, and the technician arrived at the house EXACTLY on time. He diagnosed the problem and fully explained the amount that I, the policy holder, was liable to pay. Even though it was not a covered repair, I am extremely happy and will renew the policy.
The service provider responding promptly to the request for service. The garage door spring broke and the cables snapped on Sunday. The garage door was fixed by Tuesday around 7 PM. Although this caused 1 of us to miss 2 days of work so that wasn’t so great but the work was done quickly and as of this review it is doing well.
I placed a service request for my water heater on 1/16. Contractor came 1/20 and submitted the report with what needed to be fixed to First American 1/23. Purchasing department ordered incorrect product 1/24 and notified me at 11am. I …
Have had FAHW since we purchased our home in late 2019 and we had our first claim for a broken Bosch dishwasher, reported it in Aug 2022 and took over a month to get a technician to figure out it was a defective seal. Tech said he would be …
I have moved into my new home and 3 days later found water dripping in my kitchen. This was caused by water dripping from the upstairs tub faucet onto the tub overflow that had a hole in it. I have submitted a claim that morning and …
This is absolutely the poorest excuse for a customer service company I have ever had the displeasure of encountering. They don’t cover ANYTHING, they are so cheap and are obviously not interested in helping or being fair to their …
Firstly the 3 stars are only for the reason that we are old time customers. They have done fairly good. But given the recent times they are failing to address the issues. We have our refrigerator that just stopped working and First American …
If I could put zero stars I would. They are not accommodating when it comes to helping the customer. I kept the insurance for emergency and peace of mind but when I actually needed them, there was no follow through. No matter who I spoke to …
This company is such a joke. They sent out the most incompetent technicians to review my claim for my pool heater. When I explained to them the problem, they opened up the top and just looked at it. Never tried turning it on. They said, …
Stay far far away from this company! Do not do business with them.
My coverage expired yesterday. I called in to file a claim for an issue i had 3 days before my coverage expired. They told me they couldnt file a claim because …
Horrible service and contractors, they take your $85 upfront and job never got completed. How can a contractor not have springs for garage door and cost of garage door run $195 each having 2 of them and buyout was only$30. I have been with …
Absolutely useless service! DO NOT Get this HOME Warranty!
Pathetic service! Unprofessional and Unresponsive Custome Service.
Even the contractors who come dont like these guys and are willing to do the job …
It’s not bad in my opinion, it is what it is. You file a service request, they review it and put your request in with a contracted company, the company comes out and does the service and Fhaw pays a certain amount to all depending on the …
Plumber that came to our house wanted me to pay him directly gave false report I complained and they really made excuses for him and they refused to listen to my complaint I wanted my money back and they said I would get refund in 24 hours …
I filed a claim in June of 2022, paid my $85 fee and waited. In July a contractor selected by FAHW contacted me and scheduled an appointment for July 8, 2022. I contacted that contractor 5 times as they did not show up on July 8, 2022 as …
Absolute waste of money! I called them to fix my leaking refrigerator. They send this awful company, UKON who came into my house for a total of 5 minutes each visit. They did not fix the problem, my refrigerator is still leaking and first …
Contractors they hired to fix HVAC have flaked out for weeks now, with no word either from them or from First American. Moreover, the first time the tech was out, they turned off my combined heat/AC unit, and I cannot turn it back on …
Worst customer experience ever. Even when my water leak was reported as emergency, they took their own sweet time to respond. When I called them for an update is when they are telling me that my request has been completed without any work being done. And yes, they promptly charged the service fee. Will definitely not recommend
I have been a customer with them for years. However, they must be having money problems. It has been getter worse and worse over the years. Their automated phone system is no longer recognizing verbal inputs, and I have regularly been on …
Wow, just wow. One of the most unprofessional companies I’ve ever, EVER, dealt with seriously! And they are supposed to take care of your new home?! Whatever you do DO NOT use these guys, if the seller buys the insurance and you as the …
I did everything online from requesting service to finalizing the details of the repair. The plumbing company worked hand in hand with the warranty company and made it so easy for me as a homeowner. Thank you for the ease of my repair.
Feels like a scam
I have FAHW for my very first condo, thought I’m supposed to be in good hands even if anything breaks. I was utterly wrong. My HAVC and refrigerator broke …
Very disappointing! I have been working with them for past 26 years. My clients purchased a home. The refrigerator had issues. I have called them 10 times… have been on the phone for 10+ hours. Sent them the inspection report. They did not take responsibility. Don’t waste your money with this company.
I’m sharing my same experience with many others. First American is definitely not helping and understanding how bad the contractor they hired. “A Go Home Appliance Repair” is a COMPLETE scam company end to end. Here is why and you will see …
This is such an amazing Home Warranty company. Joy is always such a tremendous help and such a pleasure to speak with. The contractors they hire out are amazing as well. I would give everyone 10 stars vs 5 if I could.
AC will not shut off-compressor will burn out. Placed service call. Earliest was in 7 days. Horrible service and had to spend over 1.5 hrs on hold to get someone. …
Have to properties covered by them and I will certainly not renew my contract on either.
First American are thieves. And they think they’re slick too, putting me on a 2 …
Absolutely STAY AWAY from First American! I have had them for six years now and they have turned into an absolute nightmare. They hire the WORST contractors. I have been dealing with an A/C issue since April and it is now October and I …
We have had NOTHING but problems. The company contradicts itself. First, they approve a repair, then they come back and say the repair it’s approved and we are out $975. Then, when you reach the broker and complain, they say they’ll give …
This is the worse company. Ky hot water heater went out 7/27/22 and as of today 8/10/22 the claim has not been resolved. I am cancelling First American and I paid a Home Depot linked company to replace the Hose Water heater. The First …
It is crystal clear that this place is a sham. They literally do not want you to contact them. Their “online portal” is simply a tool used to avoid any and all contact or service with them. …
My washer wasn’t working properly so I filed a claim online around 11pm & the next day my claim was assigned to a company (Axis Appliance Repair) who contacted me that day to schedule a day/timeframe to check out my washer to start the …
Jason was absolutely phenomenal. He called me almost immediately after I hung up with Home Warranty claims department and was at the house within 10 minutes!! It was first thing in the morning and he was able to get to me, complete the job …
The professional way my call was handled was wonderful. The employee exceptional. He handled my call with skill and kindness and set up an appointment as well as the phone number of the local company. In this case the company was Sears …
You can never get anyone to answer the telephone. I filed a service request and was assigned a contractor who would not come for over a month! When I said that wasn’t acceptable, they told me to call and request a different contractor. I …
Update: I was going to just let this go, but since most people don’t have to financial resources to do anything about putting their faith and money in the wrong company, I certainly will now. Found out that the actual problem with the range …
Do not purchase your home warranty with this company. They sent an electrician to my home after 2 weeks of waiting and he lied on their report, I proved he lied providing a copy of my home inspection and then they wanted me to wait another …
Worst Claims Experience. SCAM. BUYER BEWARE. They don’t pay claims. Find any reason not to pay and don’t even have the curtesy to tell you why. I had a contracted Electrician do the work to repair the electrical after I moved in to my new …
This company has gone down hill fast. I submitted a request for an issue with my hot water heater. The tech came out and determined that it was a manufacturers defect that caused the issue. I was standing beside him when he called the …
I first filed a claim for my inoperable dishwasher in November 2021 but did not have issue resolved until July 2022. The first repair company had no flexibility in scheduling and canceled two scheduled appointments with less than 8 hours …
I had their warranty for one year and completely regret their service. Their Customer service call takes minimum 45 minutes to talk to any customer representative. They have a website – you can raise a request but cannot modify or cancel. …
The time has come for us to renew our home warranty. NOT WORTH IT. First American contacts with some sub-par companies. Luckily the home warranty was included free for a year with our home purchase, which is exactly the price which makes …
Contacted to have my fridge serviced, the service man told me he did not know what was wrong with it and left. $85 service fee. I called Samsung, a service man came out and replaced my ice maker at no charge under the warranty. …
I made a claim for microwave and gas stove! I could not be present for service persons, So my husband met him just to be present….technicians company ASKED about oven of which I hadn’t discussed issues with my husband and because he …
Absolutely terrible, I had a problem with my heater which an outside contractor had to come fix. First American refused to reimburse the amount. Long wait time for phone calls and email replies are super delayed. I get a reply every 10-11 days asking for the same exact documents that I sent to them multiple times now.
Stay away from this company. They will never honor their responsibility. I paid my fees for 6 years and I had it with them. I talked to other people and they say same experience m. I thought all other warranty companies are the same but …
The level of incompetency at this company is 5 star! Not only will they have you on hold forever during your work/life day, they cannot function whatsoever. You will pay 85 dollars even though they do not have a contractor to service your …
My air conditioner has been out since May 27. I put a claim in on that day. It is still not fixed. For the last three weeks I have been told that the parts would be in by the end of the week. Now I am told that the parts were reordered on …
Very hard to talk to a live person in submitting a claim. The system wouldn’t accurately record my voice. I have been a customer for a few months and still haven’t received a detailed statement of what is covered. I’ve had coverages from …
What is the point of getting a home warranty when they are not committed to the points of the contract?!
I would have given 0 star if I could. My AC doesn’t work and we have had to …
Worst possible home warranty service. The customer service phone number mostly never works. If it goes through they will keep you waiting for an hour at least.
Most assigned vendors are incompetent and are either not able to diagnose the …
I submitted 3 service requests in January for items that needed care in my newly-purchased home. All 3 items were resolved within a reasonable period of time, and I was extremely happy with the service providers sent by FAHW!! I will certainly consider renewing my policy with them when my current contract expires.
Please take the time to research other companies. I originally was satisfied during the first year of my contract, overall. The second year they increased the service and drastically decreased the quality of contactors and customer service! …
What an awful experience! I spent many hours trying to get a contractor to fix my garbage disposal, was misinformed multiple times when I called about their “time guidelines.” Was told I had to wait 10 days to get my issue fixed. Also …
DO NOT BECOME A MEMBER OF FIRST AMERICAN:
UPDATE 9.23.22: Master Tech contacted me and made everything right, was professional, and understanding! Their respect was much appreciated and had restored …
For the past 6 going on 7 days now with no AC and no help from this worthless company. Please don’t use them stay away. I am at this moment trying to get help have a 4, 7, 11 and 3 adults in the home with no ac. They offer you $150 only for …
Nothing short of excellence. The first set of appliances offered to me were not up to part, they themselves informed me of that and sent me a better offering. I however wanted to go with my own choices and they accommodated that. Clear communication and fast processing.
AVOID AT ALL POSSIBLE COST!!! This company is a SCAM! The quality of contractors is very poor and issue takes weeks to months to resolve. My cooktop could not be repaired and they order me a new one that doesn’t fit, and I had to resolve …
It’s totally cool and understandable if a tech runs late. What’s not understandable is the lack of any update until after the time window has come and gone. If you make people put their lives on hold for 4 hours, then call 15 minutes after …
I will not be renewing my policy. I have been dealing with my entire attic being exposed for a month now due to inexperienced and LAZY plumbers being sent out. Not only did they not fix the leak in my ceiling, they cut several holes in my …
This company’s customer service and communication are horrible. The agents I’ve spoken to are not knowledgeable and the information they gave out was inaccurate. They had me find my own contractor for a job because they couldn’t find one. I …
Dishwasher failed. Called them. They were able to get someone out a few days later. Tech came it said it was the pump and left. Then silence. No ETA. No Call back. Nothing. We called left message for status, no returned call. It’s now been …
Just used my home warranty with First American Home Warranty to have my hot water heater replaced and was I ever disappointed. I was told there would be a lot of modifications needed and my cost would be $800. In watching the installation …
I received a First American Home Warranty with a new home purchase so I didn’t pay for it; however, I never would pay for a home warranty from First American. The home I purchased has luckily only needed two warranty items fixed in my first …
I read the reviews about First American Home Warranty but despite all the bad reviews, since we have the alleged coverage, I thought I would give them a try. True to the reviews the plumber came and immediately started asking me if I had …
There rate should be less than one star. The customer service is very bad. I had a plan with them for 3 years. The first time I used them was very bad experience. They did not fix my furnace. They wanted me to wait one month and a half for …
Company took an $85 fee for fixing the washer the first time. When they came over they did nothing, got paid the fee and left the washer in the same condition, leaking water. When I called again about the same issue, they came over and …
This review is solely how I feel. I would give negative star’s if I was able to. This company is by far the worse company that I have ever worked with. I was a client for about a year and had two claims. A dishwasher and washing machine. …
If I could give this zero stars I would. This company does not care about their customers. I have had a plumbing issue filed with them for over 4 months. I have had several of their unprofessional, rude, and disrespectful contractors come …
A sincere “thank you” to Steven Miller. My thermostat was broken and my house was cold inside. I was scheduled to have someone come to replace it in about 5 days. Steven knew how disappointed I was and told me he would come back Saturday …
Consider another home warranty company, rather than First American, unless you do not expect to ever require timely resolutions, do not mind spending hours navigating and being on hold to work through their processes and call center. You …
This is best (in my opinion) home warranty going on in central north Carolina . The coverage on so many items in and around your home are just unbelievable. If you just aren’t sure on what you need covered just call their customer care …
I submitted my oven issue on FAM’s website. Shorty after, I received confirmation of receipt and then the name & phone number of the authorized repair company. Later that day, the company called to schedule an appointment. Integrity …
I purchased a warranty through First American when I purchased my home six months ago and have been extremely dissatisfied. I filed a claim two weeks ago regarding an urgent plumbing issue that was causing flooding in my basement and it has …
I have been on hold for at least 35 minutes each try from Friday and this is Wed. I have been with the company for 7 years and had been happy. I have written good reviews and have made referrals but never got the gift card they promised. …
Horrible company, complete scam. My fridge stopped working last year and I called them. They sent 2 separate guys to try to fix it. They couldn’t fix it because a part was missing, so they had to order it. But due to covid, the party would …
Absolutely the worst home insurance co on the market. I had a plumbing emergency and they refused to reimburse it, despite using the same plumber they reimbursed before. Plumbing emergency is clearly covered under my contract and First …
RUN!!!!!…seriously turn the other way and don’t even consider this company. THIS IS THE WORST COMPANY EVER….EVER. It took 3 months and 3 service visits, countless hours, and $$$ to NOT have our dishwasher fixed. They literally charged …
I highly recommend to never do business with this company. I am disgusted by the lack of safety regarding our information. We were gifted a 1 year home warranty by our realtor which appears to now be ending. I have received at least 1-2 …
I got this coverage 3 years ago to protect my home. It’s been nothing but disappointing service, broken promises and poor service. My most recent experience is with my air conditioning unit at my home that failed. First American closed the …
I put in a service order and after informing them that I have 2 toddlers, an autistic child and a 76 year old senior on a lot of medications in my home no one has even come out to diagnose the issue. The temperature is 88 degrees in the …
Over 2 month ago, my refrigerator was broken . I reached out to the home warranty company asking for help, where I was directed to contact Their contractor Nana , directly. Long story short, the initial attempt of the technician to fix the …
I had great experiences, in Las Vegas I called First American Home Warranty, put me through Southwest AC& plumbing. They came same day, punctuality. Things they can’t repair, they replaced them with out issues. No extra charges. Only the …
David with Superior Garage Doors came out to fix my garage. He was extremely professional, detailed, and had my garage door fixed in no time. He called when he was on his way and arrived on time. He even suggested what we could do to …
DO not touch this warranty company with a ten foot pole. I’ve had my dryer break 3x in 10 months, and it took literally months to get it “fixed” each time. This time, they’re contractors have no called no showed twice, they refuse to let me …
I have an AC unit that needs repair. The part is 633.00 and the labor is almost 800.00 but the home warranty is only offering 320.00. They are refusing to cover this repair when it falls under warranty. What a rip off. I have spoken …
I was asked by the automated system to identify which type of issue I was having, but since my dishwasher wasn’t draining I wasn’t sure if it was an appliance or plumbing issue. Once I was able to get someone on the phone to make an …
Worst home warranty company. They have a website with so many bugs it does not accept your service requests. It just loads and loads and loads never showing it has been accepted. I have tried to enter two requests for over a week now and …
My experience with First American Home Warranty has been very well handled with professionalism and quick responses. I had a water heater replaced, set the appointment with Yates Electric LLC, and once information and services were …
Stay far away from this company. They play games to not pay out claims or money they owe you. They will waste endless hours of your time calling in and checking and checking just for 5 different representatives to tell you entirely …
Worst experience with First American Home Warranty customer service, claims department, and some of their contractors. I made 2 claims in February and one of them is still not closed. I probably called Them about 20 times because they were …
ABSOLUTELY THE WORST. We have been without heat for 4.5 weeks and still no solution. By law heat is considered a necessity. I have been battling since November 10 (initial claim on 11/6) with no resolution. The First American assigned …
When our water heater sprung a massive leak on Friday morning, we called our home warranty provider–First American. They assigned a plumber that was unresponsive, so we called our own. Diagnosis: water heater is shot, need a new one. …
After waiting 4 days, they sent out an unqualified contractor that could not complete the work. After being on hold for an hour, First American Home Warranty said it would take 2 days to get a response from the contractor that could not …
I am so happy that I have this service. I had to make 2 claims within 2 months. And there was no problems or rebuffs from this company. The first claim was plumbing in which they didn’t have a drywall repair contractor in my area, I was …
My first experience with First American Home Warranty. They responded quickly to my need. The vendor they contacted called me and said due to their not having enough workers it would be 4 days before they could respond. When they …
First off, after reading several of the reviews I can absolutely confirm the horrible time you will have with this company. I have been a customer with first American for over 5 years, during that time I have only had about six claims, most …
TOTAL FRAUD!!! My AC stopped cooling around April/May. After multiple calls, a tech finally showed up in June and determined that the condenser and coil had to be replaced. I was told parts have to be ordered and I accepted. Over the months …
The company takes $85 unconditionally to see if it’s covered by the home warranty. In addition, suppliers connected to them very naturally submit additional estimates that are not covered by the home warranty. Then, the warranty company …
This company is a borderline scam. The payment upfront leads to a contractor arriving, taking some pictures, and departing in under five minutes. Then the home warranty company simply declines coverage and collects the payment. Almost …
All service contractors have 1 star and are miserable to deal with. They take forever to get back to you and then make up a reason for an appliance not to be covered. You pay $85 to for a shady service contractor to come out and determine a service isn’t covered that is clearly in the contract. Never would use first American again.
We have not had any service in several years. When we tried to get our well pump fixed, we were informed that there was no one in the area to do the repairs. We have the insurance but had to foot the whole bill.
We have made well over 25 communications to the company and each call has take 1.0 to 1.5 hours. They have failed to repair or replace their air conditioner which is completely broken for well over 90 days. We have 3 children under 3 and one has had a heat stroke.
My son recommended First American Home Warranty, and I’m so glad he did. I’m no longer able to do some of the kinds of repairs I used to do, and I get frustrated trying to find a repairman or handy man for a given problem. I’m sure that …
I read these reviews and there is a pattern here. I also am appalled by these FA and their quick talking Technicians. I am filing a complaint to the State of California Insurance Commissioner over these practices. As far as the …
They generally contract with the cheapest, lowest quality companies who perform shoddy work. No way to reach anyone at this company to discuss or dispute anything. We had a furnace tech come out, not fix the issue, and never was able to get them to return (contractor dodged all our calls)
If you are ever in the market for a home warranty DO NOT GET First American Home Warranty. They charged me for a sevice request they failed to complete and continued to charge me monthly after I requested a cancelation, saying they had no …
Our gas heater broke down over the Christmas 2022. Today, January 24 2023 I found out that the earliest the part for our heater will be shipped is February 20, 2023. …
Absolutely horrible experience, been without a working refrigerator for 6months now with 3 little kids and one on the way. They came out 3 times to try to fix and is still not working. Ask to talk to supervisors, they will not transfer you …
These employees will not hold themselves accountable. Will not deliver nor compensate for their mistakes! Rodrigo, Jasmine.. whoever! “Forgetting to put in our names in the system” may only be a slight mishap for you, but we now have to …
Heater repair not done, 15 days after service request.
Our heater broke down. The problem was reported to FAHW on Dec 23, 2022. Today, Jan 10, 2023 our heater still isn’t fixed. …
I filed a claim last Saturday on a broken down AC. A contractor came out Tuesday and the unit needs a part replaced. I have been calling since yesterday and I am getting the run around now. All of a sudden I am waiting for long on the phone …
My personal experience with FAHW went well. My washing machine was vibrating a lot. The technician they sent said there’s a lot to be repaired. FAHW offered a replacement unit instead. The replacement unit was good or even better but the …
1st service and no issues. Hoping this is the case for all service requests. We’ve had FHW for the past 5 years with no issues as well. Due to costs increases and all companies wanting to compete with the same pricing, we wanted to see how …
We submitted a service request on 10/22 and our refrigerator is still not working. The soonest that they can come back to repair it is 12/1 so we will be without a refrigerator for Thanksgiving and we are hosting! They have tried once to …
We have been given the run-around on an issue with our washing machine. We were charged a visit fee, however, the man who showed up said he didn’t know what to do and he’d have to call the manufacturer. I received an email from First …
terrible experience and very poor customer service. I have a pending claim and having an extremely hard time getting any kind of response from First American Home Warranty. I have direct email threads with a supervisor who is now completely …
Unable to talk to an actual person when placing a claim…Fully automated. Assigned an HVAC company from a county that is more than 90 miles away instead of local company. No way to reach actual customer service. I bought this warranty for 2 houses and I am extremely unhappy!
Been calling for 3 weeks to have the contractor still not show up and to be told they have no other plumbing specialist in the area . So they have one plumber to work New Jersey. I spoke with someone many times and the last woman I told I …
WARNING!! I have been ripped off by this company. They are trying again.. I have been a customer for 16 months. Last April, four months ago i filed a claim for my AC unit. Three different contractors said it needed to be replaced. FAHW …
My air conditioning was working on and off after they sent a repair company they made it worse.I was without AC for 28 days made 20 phone calls and got same answer every call .. we will get back to you in 24 to 48 hours when we will …
My Samsung washer is not function, they sent 4 vendors over, none of them is capable of fixing this machine. the entire process took three months, finally they agree to replace the washer. my washer is $1900, they offered me a cheap …
Terrible service and even worse in-network contractors. I paid way too much to these charlatans for 7 years. When I finally needed First American Home Warranty to step up, they refused to send anyone except a third rate contractor who jerry-rigged my system. I give First American a zero.
Great overall service. Easy to deal with, results have been great. All contractors are highly qualified and performed the jobs well. Would highly recommend them for your home warranty service
Apparently company as big company as FAHW can’t locate any contractor to fix the holes that the plumber created.The plumber that FAHW sent, left 4 holes (3 in drywall and 1 in stucco) in my house. The plumber advised that FAHW will call me …
Three words describe this company fraud, horrible and scam. I have been trying to resolve my plumbing issue with them for the last month and still no luck. No plumber in the SF bay area wants to work with them because they pay $80 for something usually plumbers charge $1500. Don’t waste your time and energy to get home warranty.
The company responded to my repair request promptly, and the technician arrived at the house EXACTLY on time. He diagnosed the problem and fully explained the amount that I, the policy holder, was liable to pay. Even though it was not a covered repair, I am extremely happy and will renew the policy.
The service provider responding promptly to the request for service. The garage door spring broke and the cables snapped on Sunday. The garage door was fixed by Tuesday around 7 PM. Although this caused 1 of us to miss 2 days of work so that wasn’t so great but the work was done quickly and as of this review it is doing well.
I placed a service request for my water heater on 1/16. Contractor came 1/20 and submitted the report with what needed to be fixed to First American 1/23. Purchasing department ordered incorrect product 1/24 and notified me at 11am. I …
Have had FAHW since we purchased our home in late 2019 and we had our first claim for a broken Bosch dishwasher, reported it in Aug 2022 and took over a month to get a technician to figure out it was a defective seal. Tech said he would be …
I have moved into my new home and 3 days later found water dripping in my kitchen. This was caused by water dripping from the upstairs tub faucet onto the tub overflow that had a hole in it. I have submitted a claim that morning and …
This is absolutely the poorest excuse for a customer service company I have ever had the displeasure of encountering. They don’t cover ANYTHING, they are so cheap and are obviously not interested in helping or being fair to their …
Firstly the 3 stars are only for the reason that we are old time customers. They have done fairly good. But given the recent times they are failing to address the issues. We have our refrigerator that just stopped working and First American …
If I could put zero stars I would. They are not accommodating when it comes to helping the customer. I kept the insurance for emergency and peace of mind but when I actually needed them, there was no follow through. No matter who I spoke to …
This company is such a joke. They sent out the most incompetent technicians to review my claim for my pool heater. When I explained to them the problem, they opened up the top and just looked at it. Never tried turning it on. They said, …
Stay far far away from this company! Do not do business with them.
My coverage expired yesterday. I called in to file a claim for an issue i had 3 days before my coverage expired. They told me they couldnt file a claim because …
Horrible service and contractors, they take your $85 upfront and job never got completed. How can a contractor not have springs for garage door and cost of garage door run $195 each having 2 of them and buyout was only$30. I have been with …
Absolutely useless service! DO NOT Get this HOME Warranty!
Pathetic service! Unprofessional and Unresponsive Custome Service.
Even the contractors who come dont like these guys and are willing to do the job …
It’s not bad in my opinion, it is what it is. You file a service request, they review it and put your request in with a contracted company, the company comes out and does the service and Fhaw pays a certain amount to all depending on the …
Plumber that came to our house wanted me to pay him directly gave false report I complained and they really made excuses for him and they refused to listen to my complaint I wanted my money back and they said I would get refund in 24 hours …
I filed a claim in June of 2022, paid my $85 fee and waited. In July a contractor selected by FAHW contacted me and scheduled an appointment for July 8, 2022. I contacted that contractor 5 times as they did not show up on July 8, 2022 as …
Absolute waste of money! I called them to fix my leaking refrigerator. They send this awful company, UKON who came into my house for a total of 5 minutes each visit. They did not fix the problem, my refrigerator is still leaking and first …
CLASS ACTION LAWSUIT FOR THIS SCAM SCAM SCAM
Be aware, they do 1 successful repair per year then every call for repair they …
Contractors they hired to fix HVAC have flaked out for weeks now, with no word either from them or from First American. Moreover, the first time the tech was out, they turned off my combined heat/AC unit, and I cannot turn it back on …
Worst customer experience ever. Even when my water leak was reported as emergency, they took their own sweet time to respond. When I called them for an update is when they are telling me that my request has been completed without any work being done. And yes, they promptly charged the service fee. Will definitely not recommend
I have been a customer with them for years. However, they must be having money problems. It has been getter worse and worse over the years. Their automated phone system is no longer recognizing verbal inputs, and I have regularly been on …
Wow, just wow. One of the most unprofessional companies I’ve ever, EVER, dealt with seriously! And they are supposed to take care of your new home?! Whatever you do DO NOT use these guys, if the seller buys the insurance and you as the …
I did everything online from requesting service to finalizing the details of the repair. The plumbing company worked hand in hand with the warranty company and made it so easy for me as a homeowner. Thank you for the ease of my repair.
Feels like a scam
I have FAHW for my very first condo, thought I’m supposed to be in good hands even if anything breaks. I was utterly wrong. My HAVC and refrigerator broke …
Very disappointing! I have been working with them for past 26 years. My clients purchased a home. The refrigerator had issues. I have called them 10 times… have been on the phone for 10+ hours. Sent them the inspection report. They did not take responsibility. Don’t waste your money with this company.
I’m sharing my same experience with many others. First American is definitely not helping and understanding how bad the contractor they hired. “A Go Home Appliance Repair” is a COMPLETE scam company end to end. Here is why and you will see …
This is such an amazing Home Warranty company. Joy is always such a tremendous help and such a pleasure to speak with. The contractors they hire out are amazing as well. I would give everyone 10 stars vs 5 if I could.
AC will not shut off-compressor will burn out. Placed service call. Earliest was in 7 days. Horrible service and had to spend over 1.5 hrs on hold to get someone. …
I wish I could give zero star and below was my experience with them as a three year customer. (My house hadn’t had issues for the first two years) …
Have to properties covered by them and I will certainly not renew my contract on either.
First American are thieves. And they think they’re slick too, putting me on a 2 …
Absolutely STAY AWAY from First American! I have had them for six years now and they have turned into an absolute nightmare. They hire the WORST contractors. I have been dealing with an A/C issue since April and it is now October and I …
We have had NOTHING but problems. The company contradicts itself. First, they approve a repair, then they come back and say the repair it’s approved and we are out $975. Then, when you reach the broker and complain, they say they’ll give …
This is the worse company. Ky hot water heater went out 7/27/22 and as of today 8/10/22 the claim has not been resolved. I am cancelling First American and I paid a Home Depot linked company to replace the Hose Water heater. The First …
It is crystal clear that this place is a sham. They literally do not want you to contact them. Their “online portal” is simply a tool used to avoid any and all contact or service with them. …
My washer wasn’t working properly so I filed a claim online around 11pm & the next day my claim was assigned to a company (Axis Appliance Repair) who contacted me that day to schedule a day/timeframe to check out my washer to start the …
Jason was absolutely phenomenal. He called me almost immediately after I hung up with Home Warranty claims department and was at the house within 10 minutes!! It was first thing in the morning and he was able to get to me, complete the job …
The professional way my call was handled was wonderful. The employee exceptional. He handled my call with skill and kindness and set up an appointment as well as the phone number of the local company. In this case the company was Sears …
You can never get anyone to answer the telephone. I filed a service request and was assigned a contractor who would not come for over a month! When I said that wasn’t acceptable, they told me to call and request a different contractor. I …
Update: I was going to just let this go, but since most people don’t have to financial resources to do anything about putting their faith and money in the wrong company, I certainly will now. Found out that the actual problem with the range …
Do not purchase your home warranty with this company. They sent an electrician to my home after 2 weeks of waiting and he lied on their report, I proved he lied providing a copy of my home inspection and then they wanted me to wait another …
Worst Claims Experience. SCAM. BUYER BEWARE. They don’t pay claims. Find any reason not to pay and don’t even have the curtesy to tell you why. I had a contracted Electrician do the work to repair the electrical after I moved in to my new …
This company has gone down hill fast. I submitted a request for an issue with my hot water heater. The tech came out and determined that it was a manufacturers defect that caused the issue. I was standing beside him when he called the …
I first filed a claim for my inoperable dishwasher in November 2021 but did not have issue resolved until July 2022. The first repair company had no flexibility in scheduling and canceled two scheduled appointments with less than 8 hours …
I had their warranty for one year and completely regret their service. Their Customer service call takes minimum 45 minutes to talk to any customer representative. They have a website – you can raise a request but cannot modify or cancel. …
The time has come for us to renew our home warranty. NOT WORTH IT. First American contacts with some sub-par companies. Luckily the home warranty was included free for a year with our home purchase, which is exactly the price which makes …
Contacted to have my fridge serviced, the service man told me he did not know what was wrong with it and left. $85 service fee. I called Samsung, a service man came out and replaced my ice maker at no charge under the warranty. …
I made a claim for microwave and gas stove! I could not be present for service persons, So my husband met him just to be present….technicians company ASKED about oven of which I hadn’t discussed issues with my husband and because he …
Absolutely terrible, I had a problem with my heater which an outside contractor had to come fix. First American refused to reimburse the amount. Long wait time for phone calls and email replies are super delayed. I get a reply every 10-11 days asking for the same exact documents that I sent to them multiple times now.
Stay away from this company. They will never honor their responsibility. I paid my fees for 6 years and I had it with them. I talked to other people and they say same experience m. I thought all other warranty companies are the same but …
The level of incompetency at this company is 5 star! Not only will they have you on hold forever during your work/life day, they cannot function whatsoever. You will pay 85 dollars even though they do not have a contractor to service your …
My air conditioner has been out since May 27. I put a claim in on that day. It is still not fixed. For the last three weeks I have been told that the parts would be in by the end of the week. Now I am told that the parts were reordered on …
Very hard to talk to a live person in submitting a claim. The system wouldn’t accurately record my voice. I have been a customer for a few months and still haven’t received a detailed statement of what is covered. I’ve had coverages from …
What is the point of getting a home warranty when they are not committed to the points of the contract?!
I would have given 0 star if I could. My AC doesn’t work and we have had to …
Worst possible home warranty service. The customer service phone number mostly never works. If it goes through they will keep you waiting for an hour at least.
Most assigned vendors are incompetent and are either not able to diagnose the …
I submitted 3 service requests in January for items that needed care in my newly-purchased home. All 3 items were resolved within a reasonable period of time, and I was extremely happy with the service providers sent by FAHW!! I will certainly consider renewing my policy with them when my current contract expires.
Please take the time to research other companies. I originally was satisfied during the first year of my contract, overall. The second year they increased the service and drastically decreased the quality of contactors and customer service! …
What an awful experience! I spent many hours trying to get a contractor to fix my garbage disposal, was misinformed multiple times when I called about their “time guidelines.” Was told I had to wait 10 days to get my issue fixed. Also …
DO NOT BECOME A MEMBER OF FIRST AMERICAN:
UPDATE 9.23.22: Master Tech contacted me and made everything right, was professional, and understanding! Their respect was much appreciated and had restored …
For the past 6 going on 7 days now with no AC and no help from this worthless company. Please don’t use them stay away. I am at this moment trying to get help have a 4, 7, 11 and 3 adults in the home with no ac. They offer you $150 only for …
Nothing short of excellence. The first set of appliances offered to me were not up to part, they themselves informed me of that and sent me a better offering. I however wanted to go with my own choices and they accommodated that. Clear communication and fast processing.
AVOID AT ALL POSSIBLE COST!!! This company is a SCAM! The quality of contractors is very poor and issue takes weeks to months to resolve. My cooktop could not be repaired and they order me a new one that doesn’t fit, and I had to resolve …
It’s totally cool and understandable if a tech runs late. What’s not understandable is the lack of any update until after the time window has come and gone. If you make people put their lives on hold for 4 hours, then call 15 minutes after …
I will not be renewing my policy. I have been dealing with my entire attic being exposed for a month now due to inexperienced and LAZY plumbers being sent out. Not only did they not fix the leak in my ceiling, they cut several holes in my …
This company’s customer service and communication are horrible. The agents I’ve spoken to are not knowledgeable and the information they gave out was inaccurate. They had me find my own contractor for a job because they couldn’t find one. I …
Dishwasher failed. Called them. They were able to get someone out a few days later. Tech came it said it was the pump and left. Then silence. No ETA. No Call back. Nothing. We called left message for status, no returned call. It’s now been …
Just used my home warranty with First American Home Warranty to have my hot water heater replaced and was I ever disappointed. I was told there would be a lot of modifications needed and my cost would be $800. In watching the installation …
I received a First American Home Warranty with a new home purchase so I didn’t pay for it; however, I never would pay for a home warranty from First American. The home I purchased has luckily only needed two warranty items fixed in my first …
I read the reviews about First American Home Warranty but despite all the bad reviews, since we have the alleged coverage, I thought I would give them a try. True to the reviews the plumber came and immediately started asking me if I had …
I’m giving 1 star because you have to in order to post a review.
My review gives (minus) -5 stars. …
There rate should be less than one star. The customer service is very bad. I had a plan with them for 3 years. The first time I used them was very bad experience. They did not fix my furnace. They wanted me to wait one month and a half for …
Company took an $85 fee for fixing the washer the first time. When they came over they did nothing, got paid the fee and left the washer in the same condition, leaking water. When I called again about the same issue, they came over and …
This review is solely how I feel. I would give negative star’s if I was able to. This company is by far the worse company that I have ever worked with. I was a client for about a year and had two claims. A dishwasher and washing machine. …
If I could give this zero stars I would. This company does not care about their customers. I have had a plumbing issue filed with them for over 4 months. I have had several of their unprofessional, rude, and disrespectful contractors come …
A sincere “thank you” to Steven Miller. My thermostat was broken and my house was cold inside. I was scheduled to have someone come to replace it in about 5 days. Steven knew how disappointed I was and told me he would come back Saturday …
Consider another home warranty company, rather than First American, unless you do not expect to ever require timely resolutions, do not mind spending hours navigating and being on hold to work through their processes and call center. You …
This is best (in my opinion) home warranty going on in central north Carolina . The coverage on so many items in and around your home are just unbelievable. If you just aren’t sure on what you need covered just call their customer care …
I submitted my oven issue on FAM’s website. Shorty after, I received confirmation of receipt and then the name & phone number of the authorized repair company. Later that day, the company called to schedule an appointment. Integrity …
I purchased a warranty through First American when I purchased my home six months ago and have been extremely dissatisfied. I filed a claim two weeks ago regarding an urgent plumbing issue that was causing flooding in my basement and it has …
I have been on hold for at least 35 minutes each try from Friday and this is Wed. I have been with the company for 7 years and had been happy. I have written good reviews and have made referrals but never got the gift card they promised. …
Horrible company, complete scam. My fridge stopped working last year and I called them. They sent 2 separate guys to try to fix it. They couldn’t fix it because a part was missing, so they had to order it. But due to covid, the party would …
Absolutely the worst home insurance co on the market. I had a plumbing emergency and they refused to reimburse it, despite using the same plumber they reimbursed before. Plumbing emergency is clearly covered under my contract and First …
RUN!!!!!…seriously turn the other way and don’t even consider this company. THIS IS THE WORST COMPANY EVER….EVER. It took 3 months and 3 service visits, countless hours, and $$$ to NOT have our dishwasher fixed. They literally charged …
I highly recommend to never do business with this company. I am disgusted by the lack of safety regarding our information. We were gifted a 1 year home warranty by our realtor which appears to now be ending. I have received at least 1-2 …
I got this coverage 3 years ago to protect my home. It’s been nothing but disappointing service, broken promises and poor service. My most recent experience is with my air conditioning unit at my home that failed. First American closed the …
I put in a service order and after informing them that I have 2 toddlers, an autistic child and a 76 year old senior on a lot of medications in my home no one has even come out to diagnose the issue. The temperature is 88 degrees in the …
Over 2 month ago, my refrigerator was broken . I reached out to the home warranty company asking for help, where I was directed to contact Their contractor Nana , directly. Long story short, the initial attempt of the technician to fix the …
I had great experiences, in Las Vegas I called First American Home Warranty, put me through Southwest AC& plumbing. They came same day, punctuality. Things they can’t repair, they replaced them with out issues. No extra charges. Only the …
David with Superior Garage Doors came out to fix my garage. He was extremely professional, detailed, and had my garage door fixed in no time. He called when he was on his way and arrived on time. He even suggested what we could do to …
DO not touch this warranty company with a ten foot pole. I’ve had my dryer break 3x in 10 months, and it took literally months to get it “fixed” each time. This time, they’re contractors have no called no showed twice, they refuse to let me …
I have an AC unit that needs repair. The part is 633.00 and the labor is almost 800.00 but the home warranty is only offering 320.00. They are refusing to cover this repair when it falls under warranty. What a rip off. I have spoken …
This company is a sad joke.
Our heater broke Christmas 2022. Today, Jan 24, 2023 I found out that it will …
I was asked by the automated system to identify which type of issue I was having, but since my dishwasher wasn’t draining I wasn’t sure if it was an appliance or plumbing issue. Once I was able to get someone on the phone to make an …
Worst home warranty company. They have a website with so many bugs it does not accept your service requests. It just loads and loads and loads never showing it has been accepted. I have tried to enter two requests for over a week now and …
My experience with First American Home Warranty has been very well handled with professionalism and quick responses. I had a water heater replaced, set the appointment with Yates Electric LLC, and once information and services were …
Stay far away from this company. They play games to not pay out claims or money they owe you. They will waste endless hours of your time calling in and checking and checking just for 5 different representatives to tell you entirely …
Worst experience with First American Home Warranty customer service, claims department, and some of their contractors. I made 2 claims in February and one of them is still not closed. I probably called Them about 20 times because they were …
ABSOLUTELY THE WORST. We have been without heat for 4.5 weeks and still no solution. By law heat is considered a necessity. I have been battling since November 10 (initial claim on 11/6) with no resolution. The First American assigned …
When our water heater sprung a massive leak on Friday morning, we called our home warranty provider–First American. They assigned a plumber that was unresponsive, so we called our own. Diagnosis: water heater is shot, need a new one. …
After waiting 4 days, they sent out an unqualified contractor that could not complete the work. After being on hold for an hour, First American Home Warranty said it would take 2 days to get a response from the contractor that could not …
I am so happy that I have this service. I had to make 2 claims within 2 months. And there was no problems or rebuffs from this company. The first claim was plumbing in which they didn’t have a drywall repair contractor in my area, I was …
My first experience with First American Home Warranty. They responded quickly to my need. The vendor they contacted called me and said due to their not having enough workers it would be 4 days before they could respond. When they …
First off, after reading several of the reviews I can absolutely confirm the horrible time you will have with this company. I have been a customer with first American for over 5 years, during that time I have only had about six claims, most …
TOTAL FRAUD!!! My AC stopped cooling around April/May. After multiple calls, a tech finally showed up in June and determined that the condenser and coil had to be replaced. I was told parts have to be ordered and I accepted. Over the months …
The company takes $85 unconditionally to see if it’s covered by the home warranty. In addition, suppliers connected to them very naturally submit additional estimates that are not covered by the home warranty. Then, the warranty company …