Panola Harrison Electricity Company Op Reviews ( 48 )
Just moved back to marshall after being away for 30 yrs. Do mot really care for their service at all, lights constantly go out almost every day of the week. And the surcharge fir the electricity was 200
On top of a 131.09velectric bill outrageous in these times.
If negative stars could be given please count me in. Highest deposits EVER!!!! The customer service is beyond HORRIBLE. With these reviews someone should try to make some changes.
Very lazy, unprofessional customer service. This business is run so unprofessionally that I absolutely dread having to deal with them in any way, and worse they couldn’t care less and have desire to improve.
People are forced to pay a high deposit and there’s nothing you can do because they have no competitors. The monopoly is real. I should have stayed in Dallas. Never paid 335 for a deposit
The worse electric company I have ever been with. I have been at my current residence for 2 years, and have been without power more in the past 2 years than I have been without in the other 29 years of my life! I absolutely HATE panola Harrison electric!
Panola is a horrible electric company and I mean horrible billing……..horrible communication skills.
……….I would not recommend anyone and I mean anymore to use the electric bill if u live in the area of where they give service MOVE………..
They are very rude. They send you notices about disconnecting you if you are one day late on your payment. You will not ever get your deposit back as they will lie to you on the phone. They are the worst company I have ever dealt with, but they are that way because they have a monopoly.
I hate that I was FORCED to do business with this company. Power goes out for NO reason at all! The bills are OUTRAGEOUSLY high! I wish I had an option to have another electric company:( Now, my bills are 3x’s the amount I paid Swepco in the past. I wish that someone could be done.
I freaking hate this company. They are the absolute definition of disgrace. The fact that we have no choice is the reason this retard of a company even still exist. Only because I was forced to choose 1 star as the lowest did they even get …
We had a coon get to our transformer fuse tonight at 10:30 PM…called in the outage on the cell, the office dispatched the guy out and wham, 2 fuses later we’re ON!! (y) 12:00AM Done, so was the coon. 😀 …
Not sure why everyone is coming down on these guys….Have they EVER used Swepco…THOSE guys suck, they take forever to restore power in an outage and they don’t maintain their lines at all. Panola-Harrison has you on after an outage much …
Worst eletric company I’ve ever dealt with. They hang up on you and yell at you when your trying to see why your bill is around or over $500 a month. They don’t care at all.
I have received such good service from Panola Harrison Electric We have had service with them for 3 years. Only had outage a couple times and they had service trucks already out when I called. I have found them to be dependable and helpful. thank you!
I want give any ratings for this piss poor company, they have the worst business ethics and very bad customer service skills. Our lights went off Sunday May 28, 2017 and you have to wait till a business day morning to report power outage …
ph treats people the way people treat them weve been with them since spring of 72. my bro lived in haughton durin the bremco days before foster campbell got it under control 6-800 dollar bills and horrible service. thank you panola harrison. anytime you deal with the public it is a difficult job ask anyone in retail
I have been a member of Panola Harrison for 52 years. They have been good years. It is satisfying to see us grow. Our growth naturally brings problems of new extended service and operations which in time will be addressed and rectified. To …
After receiving my bill I noticed that each user is twice charged their use age. One rate is a set rate while the second rate is the rate set by the company itself. Last time I checked you were supposed to be charged whatever you use once …
I called them to pay our bill.
Did not want to disconnect or change anything..just wanted to give them my money but because my name was not on the account they would not let me make payment. …
try and try to contact someone in charge and the woman answering the phone won’t give any info out and just hangs up on us. Moved here 3 months ago and the power has gone off 5 times now. its presently iff now and its been 15 hours and we …
Very high deposit for this small electric company to turn power on, and they don’t care about your credit rating, just cash. Very slow turning your power on, and customer service is almost non existent, I was put on hold this morning and no …
Worst electric company ever. Sends an electric bill saying it wasn’t due til June 17 but they want to turn it off June 15! Not to mention it’s triple digits outside and I have a 8 month old and a dog sad!
Still without lights. I have called multiple times this weekend for a reconnect… Still no one came out! Two of my small pets have died due to the outage. I’m disappointed in this company.
If it was possible at all I wouldn’t give Panola Harrison even a half of a star. Panola Harrison is the WORST company I have ever had to deal with and if I had a choice in which company I wanted to use it would NOT be Panola Harrison. For …
I have always had good service with Panola. Yesterday I called because a squirrel had electrocuted itself and it blew the fuse on our transformer. Our house was the only one affected and they were there within an hour and a half.
I had AEP before moving to PHEC (no choice). My bill has almost tripled! I wasnt even here for most of July and when I called to inquire why my bill was still high; they pretty much told me it’s me and showed no willingness to investigate. …
In 15 years we have not had the outages that SWEPCO customers experience. Even during the worst storms the power has never stayed out more than half a day.
My electric bills are higher with this company than my house in the Dallas area. I am at the Dallas house most of the time. I could be gone for a month and my bill is still $150 with everything turned off. All the lights are off and air …
I would give a Lower review, but Google doesn’t allow it Lived in Marshall under a year and I’ve lost power 89 times it’s sprinkles. This company loses power and it takes 12 hours to restore it. So it rains for 15 minutes and the power is …
Just moved back to marshall after being away for 30 yrs. Do mot really care for their service at all, lights constantly go out almost every day of the week. And the surcharge fir the electricity was 200
On top of a 131.09velectric bill outrageous in these times.
too much for electricity.
Worst service and customer service ever
No power for no reason. Too sunny maybe?
Pay my bill to keep electricity. Nice people
There is no efficiency at any point in the process
I hate this company just leeches swepco should buy them out
Power goes out all the time, very poor customer service,….
The phone lady that answers the phone sucks has a bad attitude Everytime you call and just acts like she hates life
My power goes out even when its not raining or windy.
The only house in my area without power and they won’t even come and flip a damn breaker.
Lines are always busy. If you click customer service on their website, its literally not found. Thats both funny and true.
We’ve lost power more in the past few months with this service than we did in the same number of years with neighboring Upshur Rural.
I just wanted to say go Panola Harrison Electric. I think the trimming of branch in the past saved our Electric doing snow. Whoop whoop
If negative stars could be given please count me in. Highest deposits EVER!!!! The customer service is beyond HORRIBLE. With these reviews someone should try to make some changes.
People here are professional. And kind. I am sure if you come in with a bad atttude they can hold their own. You reap as you sow in life 😉 …
Very lazy, unprofessional customer service. This business is run so unprofessionally that I absolutely dread having to deal with them in any way, and worse they couldn’t care less and have desire to improve.
The reason you pay such a high deposit has nothing to do with your credit score they base the deposit off the previous customers bill
why is the electric off 50% of the time…I didn’t choose this company, I had no choice & I HATE it!!!!
People are forced to pay a high deposit and there’s nothing you can do because they have no competitors. The monopoly is real. I should have stayed in Dallas. Never paid 335 for a deposit
The most successful “get rich scheme” in East Texas. Their rates are completely ridiculous and fraudulent.
Insanely high deposits yet constant outages for no reason. They definitely don’t use our money to better the company… Literally the worst.
The worse electric company I have ever been with. I have been at my current residence for 2 years, and have been without power more in the past 2 years than I have been without in the other 29 years of my life! I absolutely HATE panola Harrison electric!
Panola is a horrible electric company and I mean horrible billing……..horrible communication skills.
……….I would not recommend anyone and I mean anymore to use the electric bill if u live in the area of where they give service MOVE………..
WORST ELECTRIC COMPANY EVER!!!!
Customer Service is awful as well.
I typically use the provided website to pay my bill. The website is by far the …
They are very rude. They send you notices about disconnecting you if you are one day late on your payment. You will not ever get your deposit back as they will lie to you on the phone. They are the worst company I have ever dealt with, but they are that way because they have a monopoly.
I hate that I was FORCED to do business with this company. Power goes out for NO reason at all! The bills are OUTRAGEOUSLY high! I wish I had an option to have another electric company:( Now, my bills are 3x’s the amount I paid Swepco in the past. I wish that someone could be done.
We’ve lost power more times in the past week than in the past year. A stiff breeze seems enough to knock it out lately.
I freaking hate this company. They are the absolute definition of disgrace. The fact that we have no choice is the reason this retard of a company even still exist. Only because I was forced to choose 1 star as the lowest did they even get …
We had a coon get to our transformer fuse tonight at 10:30 PM…called in the outage on the cell, the office dispatched the guy out and wham, 2 fuses later we’re ON!! (y) 12:00AM Done, so was the coon. 😀 …
Not sure why everyone is coming down on these guys….Have they EVER used Swepco…THOSE guys suck, they take forever to restore power in an outage and they don’t maintain their lines at all. Panola-Harrison has you on after an outage much …
Worst eletric company I’ve ever dealt with. They hang up on you and yell at you when your trying to see why your bill is around or over $500 a month. They don’t care at all.
I have received such good service from Panola Harrison Electric We have had service with them for 3 years. Only had outage a couple times and they had service trucks already out when I called. I have found them to be dependable and helpful. thank you!
I want give any ratings for this piss poor company, they have the worst business ethics and very bad customer service skills. Our lights went off Sunday May 28, 2017 and you have to wait till a business day morning to report power outage …
ph treats people the way people treat them weve been with them since spring of 72. my bro lived in haughton durin the bremco days before foster campbell got it under control 6-800 dollar bills and horrible service. thank you panola harrison. anytime you deal with the public it is a difficult job ask anyone in retail
I have been a member of Panola Harrison for 52 years. They have been good years. It is satisfying to see us grow. Our growth naturally brings problems of new extended service and operations which in time will be addressed and rectified. To …
After receiving my bill I noticed that each user is twice charged their use age. One rate is a set rate while the second rate is the rate set by the company itself. Last time I checked you were supposed to be charged whatever you use once …
I called them to pay our bill.
Did not want to disconnect or change anything..just wanted to give them my money but because my name was not on the account they would not let me make payment. …
try and try to contact someone in charge and the woman answering the phone won’t give any info out and just hangs up on us. Moved here 3 months ago and the power has gone off 5 times now. its presently iff now and its been 15 hours and we …
Very high deposit for this small electric company to turn power on, and they don’t care about your credit rating, just cash. Very slow turning your power on, and customer service is almost non existent, I was put on hold this morning and no …
Worst electric company ever. Sends an electric bill saying it wasn’t due til June 17 but they want to turn it off June 15! Not to mention it’s triple digits outside and I have a 8 month old and a dog sad!
Still without lights. I have called multiple times this weekend for a reconnect… Still no one came out! Two of my small pets have died due to the outage. I’m disappointed in this company.
If it was possible at all I wouldn’t give Panola Harrison even a half of a star. Panola Harrison is the WORST company I have ever had to deal with and if I had a choice in which company I wanted to use it would NOT be Panola Harrison. For …
I have always had good service with Panola. Yesterday I called because a squirrel had electrocuted itself and it blew the fuse on our transformer. Our house was the only one affected and they were there within an hour and a half.
I had AEP before moving to PHEC (no choice). My bill has almost tripled! I wasnt even here for most of July and when I called to inquire why my bill was still high; they pretty much told me it’s me and showed no willingness to investigate. …
In 15 years we have not had the outages that SWEPCO customers experience. Even during the worst storms the power has never stayed out more than half a day.
My electric bills are higher with this company than my house in the Dallas area. I am at the Dallas house most of the time. I could be gone for a month and my bill is still $150 with everything turned off. All the lights are off and air …
I would give a Lower review, but Google doesn’t allow it Lived in Marshall under a year and I’ve lost power 89 times it’s sprinkles. This company loses power and it takes 12 hours to restore it. So it rains for 15 minutes and the power is …