North Suburban Medical Center has a reputation for high-quality, compassionate care.
| Sunday Open 24 hours Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours |
9191 Grant St, Thornton, CO 80229
Their star rating is so high because every single person on staff is PHENOMENAL!!!
“North Suburban has provided horrible care and customer service.
For 2 weeks we have not really been able to see my mom because she was fighting …
The staff at North Suburban was outstanding last week. This was my first visit to North Suburban. I had been referred there for a head injury. The staff was attentive, thorough, efficient, professional and friendly. They took the time to …
Everyone was knowledgeable, sweet, nice, and a job done well!! I felt comfortable informed and definitely would recommend it them to anybody
I just had my 2nd child with North Suburban on Monday night. I absolutely loved every person on the Labor & Delivery staff that assisted me!! Even the room service & cleaning staff were so friendly. I am a huge cry baby with all things …
Our 33yr old daughter died 10/9/21 when 2 intensive care nurses hooked her up to a dialysis machine with a clogged filter. They sucked all her blood out right in front of us and were cold as fish about it. A dr. I hear nothing but horror stories about their trauma care
They were very attentive to me once I was brought in from Emergency. I recommend them for great care.
I had surgery at North Suburban last Friday with Dr. Madsen and Dr. Amerin and my experience was amazing, which is what I totally expected! The entire process was super easy. Marsha was super professional in her pre-assessment appointment …
Horrible ER, and I guarantee they should be sued for negligence in regards to my experience. I had Guillain-Barre Syndrome about 5 years ago. I woke up paralyzed, hardly able to move my legs and too weak to even hold a glass of water. The …
I thought the care I received was good. I thought the Doctors and Nurses were very professional and also a joy to talk to, especially Jovan. I know a lot of people who used North Suburban’s ER and never heard any complaints. It wasn’t my …
If I can give them zero stars I would. But I can’t. This hospital is the worse. The nurses were disrespectful and rude. Laughing at my dad being in pain. And they call the security guard because I said something to the two nurses in the emergency area. Worse experience.
This experience I had with North Suburban this time is difficult for me to rate, for this place is usually our #1 choice, situation because it wasn’t what they wanted from me they forced me to leave, paying for my own Uber even though I was …
Their trauma team is outstanding. I went there after turning septic and they spent over 30 hours stabilizing me. I’m grateful to be alive thanks to their teamwork, to include multiple doctors and surgeons.
The nurses are so helpful and doctors did an amazing job.
Everyone we came in contact with were friendly, helpful, and very nice. My nurse, Julie, was totally awesome. She told me what was going to happen every step of the way. She was caring and concerned for me. I felt very at ease. Also, the …
I went into e.r with severe abdominal pain, dizzy, weak. After initial check in, I was told to have a seat, And after waiting almost an hour , while , crying, doubled over in pain. Was taken back to a room.Nurse was very bothered went over …
Very Professional yet personable. I would definitely recommend the North Sub Med Center to anyone. I actually drove 35 miles to get here and it was worth it.
I wanted to write this review so someone else who is going to be in my same position can have some warning. I was sent to North Surburban medical center for a leg length X-ray. This X-ray is so expensive. I got charged more than $1,500. …
I know you’re all working so hard and I really appreciate everything you’re doing. Dale was an amazing night nurse, Becky did wonderful in post-op, no one I dealt with seemed stressed or tired even though I know they all are, but as a …
Oddly enough…. The staff was incredibly friendly. They ALL listened to my problems and went above and beyond to make me feel better.
Went here for hallucinations. Turns out it was from drinking to much then stopping at once. I was terrified and kept asking for help cause I was seeing crazy things but all they did was use the taking blood rubber bands to tie me to the …
No problems. Scheduling was easy and everybody in the office was pleasant.
As always, check-in with the 2 lovely ladies was a breeze. The “one on the left” who has been there for years, is always so friendly and so kind, but the new one was very nice too. I went in early for my appointment, thinking it was at 8, …
Excellent service….I have been in a lot of hospitals due to 11 previous back surgeries. But North Suburban is one of the best. My nurses were all WONDERFUL!!! Jayben, Tam and I think the other was Tina were all wonderful. They made the stay easy! Thank you Dr. Head and all the nurses!
Everyone was very nice and helpful! The facility was also nice but very clean!!
Lack of communication in between Doctors and staff was a concern. They also didn’t have the proper ‘tools’ to perform the much needed procedure I needed. They has to transfer me to another Hospital and they took care of it in one day.
The Peds unit here is AMAZING every staff member I’ve came across has made me and my kiddo so comfortable and has done amazing with her care !
They’ve went above and beyond to make sure she’s feeling okay and it really …
Checking in on line was a breeze, I arrived at the clinic a little early, and was taken in for my test right on time. Every one was very friendly and the NP that did my test was extremely competent and very nice. I loved having test done at this facility .
Really nice staff, clean and nice looking facilities. Very easy to check in and did not have to wait long.
My stay at North Suburban was excellent. The 3 nurses that attended me were great. I was made sure to be comfortable and medications given to me on time after my surgery. They went above and beyond to attend to my medical needs with ice …
SO Attentive and Nice! Prompt with all my tests and with the results. Muchas Gracias!!
I am a caregiver.(RMHS) A patient was sent home after being discharged needing oxygen (1 litter) and two additional prescriptions.The two prescriptions we’re not given.Now the patient is back in the ER due to these horrible actions. Of course then the caregiver is blamed!!!
I was admitted to the hospital with a blood clot in my lung. I’m on oxygen . I was in the ER for 24 hours due to a lack of staff. I was in three different rooms in the ER! When the rooms changed my nurse changed. Most were great but the …
My experience here was not so great to say the least. My nurses in my room were fantastic but my recovery nurse from surgery was horrible. I woke up from surgery already freaking out because I hate anesthesia and I had a hard time …
I had the unfortunate opportunity to come here, the nurses, and staff were very compassionate. During my loss I felt comforted by every one I spoke with. They were helpful and concerned about me as much as they tried to help my wife. My …
I work in Healthcare and was amazed at the care provided everyone was super nice and professional. And it came across as genuine. The only thing that was a problem were my medications and discharge instructions. I was asked if I took any …
I was in for a fairly simple surgery and was extremely nervous. Every single person I interacted with, from the client care manager to the anesthesiologist to the surgeon and the nurses, were all SO helpful, reassuring, and kind. I couldn’t have asked for a better experience from a first time surgery.
So I was having pains and thought I was in labor so I went in with my boyfriend everything was going well until they decided to falsely accuse my boyfriend of stealing a nurses air pods. The security came in with two nurses and searched my …
This testing was well organized and executed in an excellent manor by a very comment Technician. I’m lounging forward to seeing the results this week.
Bill Statz
Thanks for taking care of me. The only thing I would say is kinda dirty and the food orders were wrong. I felt the staff did as well as they could with what staff they had. ThNks again
I was back at your place through the ER again. I would give you 20 stars! Kevin, Nicholas and the CT SCAN Crew, and JUST EVERYONE IS beyond their calling. Thank you again. Extremely great staff!!! …
I was told a breast biopsy would be $17k. They refused to share a cash based out of pocket rate with me. This is neither reasonable in terms of cost for insurance based care or transparency of cost to the consumer wanting to pay directly …
the staff is amazing! They make you very comfortable and they are respectful its also very clean
I went for a mammogram and things have really changed. The last time I went in for one it hurt so bad it wook me 14 years to go back! The mammographer was much nicer too!
They give you medicine you don’t need I’m not diabetic they were giving me insulin they say they’re going to throw me to the ground if I leave the fifth floor this place is horrible they act like you’re a prisoner they don’t keep the rooms clean just nasty
I had had a stressful morning and they recognized that right away and were very reassuring and calming. My appointment went smoothly and staff were wonderful. They have only gotten better over the years.
The building was impeccably clean and the staff, every single one of them, was friendly and attentive! I actually enjoyed my overnight stay, which is quite weird to say about a hospital! The staff in pre-op were quick, efficient, and kept …
I was treated very good by everyone I was in contact with. I highly recommend this hospital to others.
My attending nurse was very patient with me. Over all everyone was great and thank you for helping me!
The woman who did my scan was incredibly kind. She talked with me and made me feel at ease. Even the student who was working with her was also very kind.
They are wonderful here the friendliest ladies I’ve ever met in one place all 3 ladies went up and behind to my needs
Was having a random health issue that hit me late at night and had me deeply concerned. I got there and they got me checked in and taken care of very fast. All staff was friendly and professional and took very good care of me. Thank you all …
It was not as good as my last vist. The front desk person seemed to be totally uninterested and couldn’t do anything with the QR Code because his I Pad wasn’t working. It seemed as though the recovery room was short staffed.
My husband recently had surgery that required him to stay all night; the nurse in the recovery, Jason, could NOT have done any better!
Even though I was early they were able to still see me. Very nice and professional
The ER night shift is a joke and staff! Tried to give them the benefit of doubt. Extremely rude! Even though we thanked them for putting their lives at risk. Nothing was sanitized. Went to Urgent Care and problem solved in 10 mins. My 4yr …
Gave birth here on March 14, 2021. The labor and delivery nursing staff is so amazing. Every single person I saw in my room was wonderful. They took great care of me and helped guide me through the labor process. They respected my …
Went through an induced vaginal birth at this hospital and had an amazing experience! Every single nurse and doctor we saw was caring and compassionate and helped us get everything we needed during our stay! I would never give birth at another hospital in the future! Can’t say enough good things about the staff at this hospital!
Everyone was very nice and personable. They were very efficient.
I will say the nurses in labor and delivery are very smart and capable. My doctor had me admitted for preeclampsia for monitoring and they were efficient. Nurse Renee at night was incredible! She was compassionate, caring, and kind. The …
I had laproscopic surgery with Dr. Long and her team and it couldn’t have gone better. They had me in and out quickly, kept me as comfortable as possible, and put my mind at ease. I was frightened the days leading up to it because of the suddenness to have a cyst removed, but they took such great care.
It took three trips, within 1 1/2 weeks, to the ER before the docs found out that the intense pain my mom was suffering from was caused by a bladder that was not working properly. Unlike other businesses the hospital will charge for each …
My scheduled mammogram visit offered pre-registration, which was great. When I did arrive I was checked in quickly. I was seen by the technician quickly. She was very pleasant, professional and explained everything. I was told I would get …
The check-in was quick and simple. All people at the front were personable and efficient. …
The radiology department is amazing at North Suburban. I went in for a lumbar puncture and was so nervous as most would be. Not only was the Technologist, Renee so caring and empathetic, Dr George was awesome and the process was far simpler …
I was having a hard time breathing. At reception, I was ignored for at least 15 minutes. After they acknowledged me, I had to wait in the internal waiting room for tests. When they got a room, they didn’t ask if I needed assistance walking to the room. I wasn’t breathing well and had a cough so I was unstable and lightheaded.
My wife fell and injured her knee in August of 2021. We went to North Suburban’s emergency room since it was late at night. We spent hours waiting to get seen and after she was finally seen by a doctor, they poket at her knee a little bit, …
Normally I have an awful experience here. I only continue to go is because it’s the closest to me. But last night was the best experience all around! The check in women were nice the nurse who took my vitals was so sweet! I did wait quite a …
Out for 8 days didn’t know if I was going to make it. The doctors and the nurses took very good care of me
Everyone on staff is so helpful. The nurses, Sam, Sarah, Leticia, Maria, and Adrienne, all took great care of me. They were kind, helpful, concerned, and encouraging. The surgery team, Dr. Head, Chris, Jimmie, and recovery nurses were …
I went into the ER for abdominal pain and severe nausea and diarrhea. Was admitted later for a porcelain gall bladder, pancreatitis,and colitis. The nurses and Doctors were all fabulous and I hope to thank them for all they do. I am recovering from my surgery and am starting to feel a little better.
I wish I could put more stars because the staff was so nice. This hospital does not offer to check your car seat before you leave unlike other hospitals. I’m not sure as to why one of my medication dosages was skipped, maybe my pain level …
Everyone was very polite and helpful. This was my first time there having an ultrasound and the people couldn’t have been nicer. I’m scheduled for two more procedures and feel very confident that things will go well especially with the technicians.
My treatment for colonoscopy was straightforward, fast, comforting and had a wonderful doctor and anesthesia staff that was incredible. The RN assisting the clinic that day was incredible and they made everything feel less stressful. We …
Mostly good. The staff while not being rude, were not very upbeat or in tune with the patients needs. The nurse that placed the IV stint and took blood was a former paramedic, he was good at what he does but he was also a bit rough with my …
My pregnant niece was sent here to deliver her baby and they would not let her parents in the hospital. Their policy is 2 visitors but that included her husband? This is outrageous they took the beautiful joy of my nieces birth and made …
Everything was great. Loved my nurses. Loved their chill first thing in the morning. After surgery, the staff was on top of every post op detail. I may have been out of it a little but I felt like I was the most important patient in the whole department.
I waited over an hour in the procedure room for Dr Sellers. Then when the Dr finally arrived after over an hour he did a quick 3 min assessment and told me it would be a while still. I kept having to ask how much longer before my Doctor …
My visit to North Suburban Hospital for pre-operation clearance of echocardiograms was the most pleasant experience possible. Sarah and Michelle (both technicians) were friendly, explained clearly all of the information being gathered and …
Unfortunately, this emergency room is the closest to me, so when I fractured my ankle at 22 weeks pregnant, this is where the ambulance had to take me. It was disorganized, and the PA who I worked with minimized my pain and perspective. I …
My care at North Suburban Hospital has always been very good in the past, my recent visit to the Emergency Rm was not the case. I received minimal care… Attending physicians gave little concern for my well being. There were no discharge or aftercare instructions.
If I could give a negative rating I would. My 17yo daughter was taken there BY ambulance after a car accident. She was by herself for 8 hours (because I was out of town) and was not communicated with and left there with no help or answers. …
Took time getting back into a room after being admitted. I also was not happy as when I would ring to use the bathroom as I couldn’t unhook myself from a fluid machine. I waited 1hour before anyone would come to help. Had a accident while …
The charged nurse don’t care about if patients are taken care of, she brought the security guard as if I was finna do something, lemme also say that I had/still have two broken legs. The nurses seem like that car buht don’t know what being …
All the staff were warm and friendly. I was in and out in no time and the machine didn’t squash my bobbies as hard as it used to
My visit was as always amazing. Rayeanne at the front desk is always so kind and efficient. Dawn is a skilled technologist with just the right kind of humor. I will always come here for my imaging needs p
I’m RARELY the one who takes the time to deliberately go out of my way just to give a bad rating, but I felt like somebody- anybody- needed to hear this out. The laundry list of complaints I should have & could still make about the service …
This place nearly killed my daughter. Sepsis Certification – not sure if this was from causing sepsis or trying to treat the patients that get septic from the treatment. As for insurance, might as well not have any. Very few of its doctors are in plan and you have to pay an amazing amount out of pocket!
2 weeks later- low and behold still no answer or response from anyone and I did call to recieve a itemized list of the service they claim to provided me. Still nothing, but of course they can text me saying my bill is due. …
This is a long one, so get ready…I was sent to North Suburban’s main hospital ER after visiting the satellite ER in Thornton for COVID Pneumonia a couple months back. It’s taken me a while to even be able to write this review as I am lucky …
Everybody was very friendly. I do wish I had talked to the doctor, but I don’t think I did. I wanted to understand what the tests and the test results were, but honestly I probably wouldn’t have comprehended it even if I did talk to …
Very good experience. The tech that did my procedure was wonderful and I hope she will be there next year!
When I first got there I was treated so badly the male nurse who did my consultation said it wasn’t an emergency to be coming for a “sore swollen muscle” he told me that was fixed with ice and drugstore pills he made me feel really judged …
I received amazing care here, the staff was efficient,kind and very caring. When I got to the 429 room from the wonderful care of ER staff, my care continue to be the best I have ever received. Once in my room the best thing I could say …
If you have a really bad sunburn do not come here. They will not treat you. Even if it hurts like a b**** to even put a shirt on do not come here you have to go shirtless inside. Like I said they will not treat a sunburn. They would rather have you die than treat you here.
i got therwe early and was taken early.
Sydney the excellent tech did a wonderful job and kept me in warm blankets during the whole procedure.
DAVE SCHENWAR
Unfortunately, I am a frequent flyer at North Suburban. However, this time I was treated extremely well by the staff in the ER and on the 5th floor. They were extremely kind to me and thorough with their workup. I was very impressed and …
The 2 technicians/nurses who did my nuclear stress test were the nicest gentlemen. The woman technician nurse not so much. I didn’t appreciate an overweight person telling me I needed to exercise 45 minutes twice a day! The greeter and …
The staff was friendly and very helpful. The office was very clean made for a great appointment!
Waiting in the ER waiting room 2 hours prior to them taking me in. They would pull me inside for tests and take me right back out. The last time they took me out was with an IV in my arm. Just because I was positive for covid they kept me …
The staff was awesome! The ED made sure I was comfortable and got me a room as quickly as possible. The nurses I had on the floor were caring and made sure I had what I could before going to surgery. The presurgical team was funny and …
As always, Rhinda and Dr.George were excellent, thorough, professional, and just all around great. Everyone I had contact with was friendly and helpful. Scott
My fiance went to the hospital with a severe brain injury and has been there for 2 weeks, he has been getting good care until yesterday. I complained about his nurse yesterday that she is not tentative …
So bad I was there for 3 hours and nobody came to ask me anything, I was the last person they helped even knowing im a diabetic. The doctor finally came and rushed me into telling him what was going on then told me it had to be COVID even …
This is the most unorganized hospital with zero communication that I have ever experienced. We were transferred from a free standing ER where we waited 4 hours to get confirmation the hospital was ready for us and we had a room. When we …
I would not go anywhere else for my health needs. The Drs and nurses are kind and respectful. You get treated like a human being. They make sure you are comfortable throughout your visit.
I’m so incredibly grateful for this hospital! For a year I’ve been dealing with horrendous gallbladder pain, to the point I didn’t want to live anymore! I had gone to 4 different ERs and everyone kept telling me nothing was wrong. I finally …
My experience while waiting in Post-Op and after surgery was very positive and professional.
Not really sure about the facility but I interviewed here. They showed up 20 minutes late for my interview, told me the position was for the opposite shift of what I was told by their recruiter, and made me print out multiple copies of my resume they never even looked at. Very unprofessional
The wait for my appointment was brief. The people there were all very nice. Got my mammography completed quickly with no fuss. The phone call with the results was timely. Overall, a good experience.
Went in for what I thought was a hernia (it was) docs did not want to do any imaging because I didn’t have discoloration or bruising in my skin, they gave me a GI cocktail because they thought it was acid reflux! Told them it really didn’t …
Each person that helped me was professional and very friendly. I was treated quickly and the doctor took his time explaining everything to me before releasing me. I was very impressed. Thank you so much.
Thank you to the mammography department for fabulous service. Was able to get in and out easily and results were called back by the end of the day, that was a first! Special shout out to Dawn who did my exam, she is the best!
Based of my experience I gave 5 stars. The staff, from the time I walked in the door made me feel cared about. I had minor surgery and they explained the entire procedure and ask me if I had any questions. As a senior on Medicare, feeling cared about can be a challenge and I am sure many seniors will agree.
We had a very positive experience at North Suburban. Every person was super helpful, kind, and very informative. Unfortunately after my husband was admitted there weren’t any regular rooms available due to nursing shortage and he was kind of uncomfortable in the ER room but otherwise a very positive experience.
I arrived with a severely broken ankle and tibia however, the nurse started wrapping my leg up before I was even explained the severity of my injury, the nurse didn’t even know what he wrapping my leg up for , then it had to be redone because of this . Very poor communication
The emergency staff the evening I was there was exceptionally attentive. Dr Swan absolutely made my fears dissipate and made sure I was getting the care and immediate attention I needed. The communication with the nurses and CTScan staff …
Was very sick throwing up for a couple days with fever and body aches, put me in a waiting room with 5 other sick people, gave me an IV to receive out in waiting room. See a PA-C who didn’t even put his hands on me, didn’t feel my belly or …
Unfortunately, my experience here with nurses,and the charge nurses as well as the directors of this hospital was a very poor. They had no sympathy, and had no problem stopping immediate family from visiting. They have a two person rule …
My mother’s name was Diana Hernandez Gonzalez. This hospital has failed not only my mother but my whole family. My mother’s care was ignored the full time. No one assisted her when she was hungry, when she went to the bathroom, did not wash …
The staff was fantastic from the greeting, through the ultrasound, to the send off. I was in good hands!
Great experience! Had a same day procedure and everyone was super friendly and helpful. Procedure went smoothly and I am so grateful to the nurses in both pre op and post op, they were absolutely amazing and so attentive.
I was very dissatisfied! Patients were being treated in the patients waiting room and wearing masks were not enforced while being treated in the patients waiting room There a a bloody needle and used blanket on a chair next to me. I am a …
Short wait times? Yay! Quality of care? Please see rating above. It’s worth the wait to go somewhere else. UPDATE: Went through the patient advocate process. End result. Lots of lip service and a letter saying most everything that I …
I fell in a parking lot. Went to the ER there with a swollen Eye and skinned knee, Although they did preform x-rays and CT scan. They never gave me an ice pack for my eye, nor did the clean and bandage my bleeding knee
Surgery day went as smoothly as it could. From the sweet lady greeting at the entrance to the last nurse that helped get me into my daughters car 10 hours later everyone was helpful, professional and friendly. I appreciated the time my …
Wow. How amazing the staff and efficient. The nurses were sweet and kind and the we doctor was wonderful. Extremely good experience. They were so professional they made sure my appendix didn’t have time to burst.!!!!
First and foremost, the nurses were amazing— specifically Sierra and Donna! So professional and compassionate in their care. …
Took care of me very well. Explained what they were doing to me step by step. Made me very trustworthy and comfortable.
Dr. Weiss and his assistance’s were friendly and helped set me at ease while waiting for the surgery. During the surgery they kept constant contact with me to make sure I was doing okay. Very satisfied.
I want to the grant street location. On sat.
Where I was ASSALTED by a male nurse for videoing them assault another patient
I was thrown to the ground …
Absolutely horrible experience. Most of the time I go because my health issues has always been good. This time far from that. The doctor didn’t address my needs, assumed. Because I needed pain meds. Kept me sitting in lobby for 5 hours …
This place has always been absolutely terrible to people and anyone who has received decent care you are very fortunate. I have extreme kidney pain, I have a kidney disease and I was sent home yesterday with a prescription. The Walgreens …
My visit here was the best experience I could ask for! Having my first child and choosing to have him at North Suburban Medical Center was a great decision. From the moment I got to the er they quickly got me up to a room within no time and …
Always go here for my annual mammogram. Always treated respectfully and with dignity.
I was hospitalized here for 2 days. They are severely understaffed which I understand everywhere is these days but the general lack of care and communication from the staff on what is going on with your case is unacceptable. I had to wait …
All the nurses were so very busy I give much respect to them. They were nice and the doctor I think (Dr. Beratt?) Was the sweetest doctor I’ve ever spoke to. Even though they were so busy and I’m sure stressed they were still very nice and compassionate.
Had my annual mammogram and they called me same day to say all was good. This was important to me as we have a strong history of Breast Cancer in our family. I will also say they are always timely and so helpful, we moved further away from here but I will keep going back because of the service!
The staff @ North Suburban are THE BEST! They treated me as if I were the only person they had to work with. They made my stay as comfortable as possible and treated me very kindly. I’m a rather a grumpy old semi-anti-social person, and …
Everyone was so nice and attentive. They took care of me in a timely manner and listened to what I had to say. Great team and service. Thank you.
Quality and safety of medical care was fine, no complaints. They were out of a couple small items while prepping me for surgery, but these days with supply chain problems that is probably the same everywhere, it didn’t compromise my …
I usually do not provide feedback when asked because everyone is asking and it is too much to answer all the surveys. However, I had to answer this one because my experience at North Suburban Medical Center was great. I had knee replacement …
I went in this morning with neck pain so bad I couldn’t get out of bed. After getting to the ER in an ambulance, I was given an ibuprofen, valium. And told “you can go” …
The people at the Women’s Center are always very kind and pleasant. I moved to Littleton and still made the trip up there because of them!
I will forever rate this hospital ER 0 there lack of attention almost cost my my babies life !!! Thank god for air life emergency rescue. This place is awful
The nursing staff, the doctors and literally every single person I came in contact with over my 4 days staying here were amazing. They truly care about their patients. Through a time of great struggle, insane amounts of weather related …
The staff were extremely professional and kind in the mammography department. It was exactly as it should be.
My visit at North Suburban Medical Center was enjoyable. Everyone there was very professional and courteous . Would recommend this service to anyone.
I encountered attentive triage personnel, nurses and doctors. Very happy with my experience.
The check in process was seamless! The gentleman who checked me in has been working at the front desk for a long time and acted as if he remembered me! He is organized and personal. Steven in MRI imaging was also very kind and knowledgeable. He took several measures to make sure I was comfortable.
The procedure went very good but after 3 weeks I still have not received the results which is unacceptable.
Stayed at this hospital for over 3 hrs just to be told they don’t know anything. Took over an hour to remove IV and when asked if they could please at least take out the IV from my child, I was told they are busy and I just need to wait …
Replaced Hip popped out brought to hospital by Thornton Fire Rescue.Crew was WONDERFUL!! GOT TO HOSPITAL AND THEY PUT MY HIP BACK IN PLACE.EVERYONE THAT HELPED ME THAT DAY WAS FANTASTIC! I THANK YOU EACH AND EVERYONE OF YOU FOR YOUR HELP!!!!GOTTA LUV NORTH SUBURBAN MEDICAL CENTER AND THORNTON FIRE AND RESCUE FOR ALL YOUR HELP!!!!
I have gone to North Suburban Medical Center a couple of times. I have always found them to be very friendly, helpful, and efficient. I have always received quality care while I was there.
Terrible experience. Was freezing cold the whole time no one checked on me. Most of the time all I did was wait. Left without any answers and no one seemed to care. I felt like the staff was too busy to worry about small things. I came in first before many people but eas put on the back burner well others got treated.
This hospital probably has to be the worst hospital there is in Thornton, do yourself a favor and go somewhere else. This place took a long time in the ER, I only needed stitches and I knew from the beginning. It took over and hour for them …
Lady at registration when above and beyond getting my lab orders faxed over because despite my dr office faxing them to the lab TWICE, the lab couldn’t find them. And the phlebotomist who drew my blood did in one painless attempt, which is unheard of for me who is really a horrible stick.
I was referred to NSMC by my PCP. I was then referred to a fertility treatment center for an analysis. That was over a month ago. I paid, out of pocket, for a 24 Hour Result test. Both Conceptions and NSMC have been unable to provide me …
This is one of my favorite lab places to go. Since I made the first call the person was kindly. When I arrived there is a respectful way to treat each person. Finally the specialists took a lovely way to be comfortable without pain or anguish. Thanks NSMC.
My husband was having severe chest pain for over 2 hours. I explained to the staff he has had over 22 heart attacks they left him in the waiting room. The nurse we dealt with was rude, demanded I not go with him to get his blood drawn. He …
Always a very good experience. The staff is very friendly and very respectful but also with great sense of humor. This review is in regards to the Womens center for mammograms
I feel this is an excellent medical care facility. I have been a patient a couple times. Unfortunately, they sent my son away with a broken hand and a broken nose and offered him no relief and prescribing a pain medication. It was early …
I was seen in the very busy Emergency Department. I was very well taken care of, as it seemed everyone else was as well. I felt safe and cared for, the wonderful staff quite possibly helped save my life. Thank you.
I received really great care, I didn’t wait long and the nurses and docs and EMT’s that tended to me did a wonderful job. I also watched their interactions with other patients. They got food, blankets and did whatever they could to make sure we were comfortable. I am a nurse myself and this is honestly a place I could work 🙂
The Best Labor and Delivery Team! Thank you to all the staff, all nurses were caring and attentive especially Lauren, Emily, and Quinn (in NICU). You all made my delivery extra special and an unforgettable experience. All the love and …
Was treated in a timely manner. Hospital doctors and nurses were focus on my health issue. Issue was found and treated correctly. All hospital staff were pleasant and were there to assist my needs. Very satisfied with the care and results.
North Suburban Medical Center is clean, well lit and the directory makes it easy to find the doctor’s office you are looking for. The staff in the Mammogram office is amazing! They treat you with kindness and respect from the moment you walk in the door!
I work with the respiratory and physical therapy department on a daily basis as an outside vendor assisting north suburban with their patients. I see day in and day out how all the RT’S and PT’S give 100% for their patients! When i had a …
Worst ER experience ever,
first the check in staff ignored me for at least 15 minutes when I was the only person in line. …
My visit was obviously unplanned ,staff made me feel safe and taken care of , the doctor visited me quickly and listened to what was going on with me . I was there for quite awhile and during that time my room was cleaned twice. Everyone …
Jen in same day surgery was exceptional. All the staff, nurses, Anesthesia, Dr. Miller, Nuclear Medicine, were really super, all questions were answered and wishes regarding narcotic medications were honored. I didn’t take a pre-op …
The experience of my biopsy at North Suburban was very positive. Ahead of the procedure, I was given good information about what to expect, and the nurse was caring and personable, and I was kept comfortable throughout. …
My labor and delivery experience was excellent! The most helpful nurses and doctors I have had out of my 3 kids!
Some staff are not professional did not feel welcoming. I couldn’t wait to leave. I felt very uncomfortable. Some staff members were professional. I like they tried to work fast.
I was well taken care of and felt the staff cared about me. I enjoyed Jess and felt very comforted by him. He sends a message pf caring and gentleness that made me feel safe. Thanks to him & all those who were my caretakers. The Dr. was …
Good place….but they were over crowed. help button didn’t work (or wasn’t turned on) in the room I was in ER. Everything else was good…
Unfortunately I’ve had to go to the er a few times recently, fortunately I came to this one. Thus far every time I’ve had to come in, its been a good experience. The staff are professional, caring, and thorough. They have been able to …
Great experience. I walked in I was waited on by two or three different ER nurses. Did not have to wait very long. The nurse was awesome. TMW she took really good care of me at the beginning and also at the end. Very nice first impression …
I’ve been going to N Suburban for years for my mammograms. Everyone from the front desk to the technicians have always been friendly and make me feel comfortable. From the decorated wristbands to the heated gowns, little touches that make …
Took my mom here for issues with her diabetes and we waited in the lobby for over 3 hour, and with others who were probably there for 2 plus hours. They kept bringing my mom back to do labs, a chest X-ray and even put an IV in her and sent …
Everyone in your office is always so nice and professional. And the mammogram never takes a long time. Thank you all for being so nice.
I will NEVER use NORTH SUBURBAN MEDICAL CENTER as my
“go-to” emergency hospital again. TERRIBLE service in the emergency room. I was INORED during my time in emergency, and, after several hours of waiting to see …
We waited in the ER for 3 hours for a cat scan and to not even be brought into a room and being told we can be discharged but without the paper work ?
I received quality service and care from a wonderful staff. Wished I could of stayed longer. Thanks to all the nurses and cna’s who saw to my every need.
When delivering a baby you want the best care possible-the team of doctors and nurses on staff at North Suburban are just that-the best care team possible! Overall a great facility and staff for my experience.
No staff . The hospital shut down a whole floor. It doesn’t make sense that the CEOS don’t want to pay more.
That comes from the horse’s mouth !!@ …
Exceptional nurses in preop, anesthesiologist was very kind and soft spoken. Postop was rushed as they needed the bed space. Discharge instructions were lacking vital information
My appointment went smoothly and I was out of there quickly. Everything was very organized. The people were very nice and the follow-up with results was great.
They swabbed me for monkey pox and promptly lost my test. This was rather upsetting news I didn’t learn about until two days later when my symptoms got worse so I went back in and had to ba retested. Results still pending despite the fact they released me like it was an everyday cold.
The emergency staff were on point and very courteous! The emergency room and hospital was very clean. staff were professional and customer service was very satisfactory! This is the hospital to go to if anyone should need a hospital.
First off, I was in terrible stomach pain. After driving my self to your hospital and parking while struggling to walk to the door. One of your security guards outside smoking watching me struggle didn’t even offer me help. Then after an …
The ladies at the front desk are amazing, as well as the other staff. They get you in and out and called with results and mail a letter with them as well. Been using them for four years now, and would highly recommend. Thank you
I was amazed at how efficiently everything was run and how smoothly the process was. Everyone was very nice and professional and no one made me feel bad, stupid or like I was an inconvenience in their day. I was pleasantly surprised and would recommend their services to others if needed.
When I arrived at North Suburban I was attended to right away. I was moved to a holding room where I was on a gurney where I stayed the night. I was most uncomfortable and felt like I was laying on bars. The response by nursing staff was …
Overall things went well. They finally got a ‘line’ in to give meds.
The anesthesiologist paid attention to my needs and did very well and the post opt was great. Dr. Stuart did a good job. Thanks.
I called to schedule an appointment and was greeted by a very friendly lady. I’m sorry I don’t know her name. My visit was very quick and I was in and out. The staff was awesome. I received a call today so that was also quick.
I want to give a huge thank you to Dr. Azer and the nurses in the ER on 10/23/22 They were awesome and fast! Dr. Azer heard what I was going through, after I was basically turned away at st. Anthony north last week while not being able to …
The only negative thing I could say was that there was a bit of construction going on in the lobby. So what. And my procedure was delayed by a couple of hours due to circumstances beyond their control. The people were absolutely the …
Sat in the ER for 3 hours. The pregnant lady behind the glass was the rudest. I sat and listened to her drill patients why ate they at the ER. If they were not sick they wouldn’t be there. Very rude, very unprofessional. We are human …
Back in November I gave natural unmedicated birth (aside from needing cytotec to begin labor induction) in labor and delivery at this hospital and I had the best experience possible. Jamie (I think that’s how she spelled her name) was the …
I’ve had some bad experiences with going to the ER, but never like this. I was never taken to the back to get seen, the provider came to the lobby and asked me what I was being seen for in front of all the other patients, that was a huge …
Genuinely the worst medical experience I have ever had. I was supposed to have a surgery here over a month ago and ended up cancelling it due to transphobic staff (I am a trans man and use he/him pronouns). I was contacted almost a dozen …
This hospital is everything you could hope for in one. I have had two babies here and their L&D floor is immaculate (even before the remodel), their level of care and compassion on that floor is unimaginable. They all treat you as if you …
I’ve only been to North Suburban’s labor and delivery part of the hospital, and I loved it! Everyone, my nurses, anesthesiologist, doctor, lactation specialist etc. were very kind, helpful, attentive, friendly and on point. I would 100% recommend their labor and delivery!
I drive a bit out of my way to go to North Suburban for my medical needs for a reason. North Suburban has great staff, is timely and responsive, and I always feel like I’m getting priority care. I appreciate the wonderful job that each team member does!
I was very impressed with the care provided by EMT Nicholas, he should be commended for his compassion and care for his patients! It was a very busy night in the ER, I was always notified of what was happening with my care. I was treated with respect and dignity, thank you!
Severely understaffed and a tragedy waiting to happen. They’re transferring SO many maternity patients and babies out to other hospitals because their maternity ward is SO short staffed. They can’t even fully staff their NICU!! Beware. The …
The people at the imaging center at North Suburban were super friendly, efficient, and professional. The office is clean and comfortable. I waited for about one minute to be called back, my appointment was done in 10-15 minutes, and I was …
My daughter had to be taken here for an ongoing medical condition. The few times we have been here we’re horrible. They can’t see you in a timely manner, like your forgotten about in the corner of there waiting room. An infant came in with …
The staff at NSMCj was excellent, and made a not-so-fun knee replacement very tolerable. I want to especially thank Nurse Jen in Pre-OP for her delightful personality, her professionalism, and her willingness to dive-in and address issues …
Where do I start? I do thank the doctors and nurses for probably saving my brothers life, but when I called ICU every other hour to see how he was and told no change, then when he was transferred to St. Luke’s we find out he had a heart …
I was there only over night, was in alot of pain from accident. Ive been in hospital before and never, never have had anyone with so much joy, and respect for others. like they really injoyed their job. …
They were incredibly rude specifically Dr. Swan and her nurse to my daughter! They separated us because she is 19, then took her in the back, did test, scared her for NO reason, told her she was miscarrying and LEFT HER ALONE, treated her …
They were so personable and professional as I was 2 years past due on my exam. The technician was so nice and put my mind to rest. Thank you for such a great experience for a not so great procedure!!!! Well done ladies! 👍 …
I’ve been in almost none stop pain here and the doctors and nurses have been so attentive to my recovery. I’m embarrassed to admit I was in so much pain that I lashed out on the nurse who was in charge of my care and the entire time she was …
My mother had such a wonderful experience on the 5th floor. The nurses were so caring and thoughtful. They answered her calls quickly and were so friendly. I am so glad we chose North Suburban! Great care!
I had one pre-op nurse who spent all of my time telling me stories about her terrible relationships using some very colorful language. Everyone else was extraordinarily nice, although my second night in the hospital I asked a couple of times for pain pills and never received them. (And this was after major orthopedic surgery)
Labor and Delivery Unit at North Suburban was amazing! Everyone was very accommodating and kind. Pam was the best nurse I had my entire stay and I would request her as my labor and delivery nurse again if I got the chance!
I showed up at this facility because my son was brought here by ambulance. We have currently been here almost 2 hours have yet to see a doctor but have seen 2 different nurses who say doctors wants this. How can the doctor be wanting …
Y wife and I have had three children here. Every single time we come in we sit and sit and sit and sit and watch several people cared for before us. They now don’t allow family in the waiting room. The staff is extremely over worked and …
I went to this hospital in the middle of the night while I was visiting from out of state and ended up very sick.
While the care I received from the doctor was good, everything else was a …
Was in twice, for a total of 3 hours. No insurance at the time unfortunately but was concerned about my life. Was told I owe 50,000 now and am getting a bunch of random texts from all sorts of places and not a straight answer to how much I …
ER staff we’re informative. However may have some thieves. My son came with clothes and id. Came out with none of his belongings. It’s worry sum already of the heath issues that lead you to the ER and to not have your belongings when you …
Horrible, I understand staff shortages but this was just bad. I was placed in a internal waiting room full of other patients and that is where I spent the 5 hours I was there. IV was placed on a command hook on the wall. Transport kept …
My dad, John Smiley, was sent to North Suburban on Christmas Day. That is where the ambulance chose to take him and we had never been there before. After arriving, we honestly thought, how did we get sent to this place? It seemed small, …
I had to go to the ER for a work comp issue. Everyone here was SO kind and professional. The nurse working triage was so sweet and accommodated my annoying requests without making me feel bad about it. Dr. Vangeti was very nice. It did take …
Worst care from staff. The got one star because giving less is not an option. They don’t care about their clients. My mother had surgery here we were not informed throughout the surgery when we tried to inquire with staff regarding our …
Absolutely amazing birthing experience! Love my midwife, all of my day and night nurses and the anesthesiologist. Thank you to everyone that made my last birth such an amazing one! It was everything I hoped for!
The entire staff was great! Thank goodness for Sammy and Megan in labor and delivery. I seriously couldn’t have done such a hard labor without their help and guidance. They worked great together and both pushed me passed my limits (which is …
The staff and doctors that treated me were awsome! It would have been better if they gave me a narcotic for my pain instead 0f toroidal, but no… the doctors should treat patients short term with narcotics, and do not be afraid! There not …
Such a great experience. My mom broke her hip while we were in from out of town for my daughter’s wedding. The ambulance took her here where she had surgery and stayed a few days. The staff was so amazing, even hooked her up with a live stream of the wedding!
Good service and friendly staff. Would be 5 stars if they were respectful of patients time. Came in for a 5 minute visit for a scheduled appointment and waited in lobby for 40 minutes. Said set up takes a while but I could here everyone planning lunch for a while and holding personal conversations.
Horrible. At any other hospital someone having a stroke is high priority but not here. Been here 5 hours, no one has even started fluids on my family member and the ER charge nurse says she does not care and that they’re busy. They can’t …
I visited here 1st time and I found nice doctor, nurses and good service.
But my suggestion is that please don’t keep 2 patients in one bedroom and bathroom. It’s making bothering for both parties so please manage separate room for each patient should be excellent 👌 😌. Patient will be feel better. Thank You for your service. …
I am from out of town. I was very impressed at the speed at which I received ER care. Everyone was friendly, yet professional. Christian Oggel, PA, did a great job of managing the tests that were run. Dr. Dietrich was patient and kind in explaining the results. It’s hard to imagine being provided with better ER care.
I hate to even give a star on here. This was hands down the worst excuse for an ER that we have ever experienced. I’ve seen bedroom closets larger than the waiting room in that hospital .Sick people had to stand up because there aren’t …
I had back surgery and from the minute I walked in the door for pre-registration until my release I was treated with utmost respect and care. I wish I could remember all the names of all the nurses and staff that took care of me, each of …
The Doctors and every Nurse I had contact with were all so kind and caring and the Nurses always went the extra steps to make sure I was and felt cared for at all times. I was extremely impressed with everyone including the housekeeping and room service. Even the food was good the whole time. I highly recommend this hospital.
I was satisfied, that I didn’t have to wait very long when I was admitted. I guess emergency patients are taken in as to their urgent care. And my care may have been attributed to my symptoms. And I am thankful for the timely sense of care. The nurses were great.
The staff is incredible. So caring and helpful. This is a VERY busy ER. Many people dropped off by first responders and police. I was shocked by having to go through a metal detector and standing behind bullet proof glass but once on the …
Not only am I an employee at NSMC, but was also a patient. I was seen in the ER on 11/23 and tested positive for the flu. My nurses were amazing! Especially Rose C. and Amanda S! Very professional, caring and attentive. They got me back on my feet. I appreciate our ER team so much!
Second surgery at this facility. First time went great this time not so much. Nurse was great but didn’t get my IV in the first time so had to get poked twice. Surgery was an hour late (even though my surgeon was there on time). When you’re …
They took unbelievable great care of me during my recent surgery. My nurse Nelly really made my 4 day stay comfortable and made me feel as family. Always keep me up to date on all treatment. Thank you for getting me back on my feet and on the road to recovery. I appreciate everything you do and for making my stay so relaxing.
The hospital has no air conditioner in patient rooms. I had heat stroke and my husband had heat exhaustion. He passed out and they took him from my room to the ER. His BP was 60/40. They ran 2L of saline. I had heat stroke and stopped sweating. No patients had a/c. These were in the hallway.
Honestly I’ve never had a more worst experience in my life. I normally always go to North suburban because they’re excellent and speedy service. This time was nothing like that. I spent nine hours in the waiting room never even got taken …
We felt we had great labor and delivery nurses! Then after the birth of our child the switch to care nurses was a different experience don’t feel they helped me with my after care and what I needed to do for my C-section recovery and …
I delivered my still born son on 12-9-2022 at north suburban hospital. The team was wonderful. I really loved the nurse April she was very caring And attentive. She hugged me a few times and let me know that my husband wasn’t alone. She had …
Honestly, I was nervous when Mom was taken here for a stroke, but she was treated quickly and with great care by her ER physician and ER nurse. There was good communication between us and they truly wanted to be sure both Mom and I were as …
North Suburban Medical Center, my experience with this institution was one of the best in the medical field. The staff at the ER could not have treated me better than they did that night, I felt safe and very well taken care of. The …
The labor and delivery birth center was amazing and did a fantastic job with making me, my husband and our newborn comfortable. We are first time parents and with that comes a lot of anxiety. At North Suburban everyone on staff was so kind …