The Onslow Water and Sewer Authority, also known as ONWASA, offers a range of water and wastewater services for the residents of Onslow County, N.C.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
228 Georgetown Rd, Jacksonville, NC 28540
Awful online experience
Crooked. Crooked. Crooked.
Thank you
Extremely poor management at Onwasa.
Terrible customer service.
They suck wish I could switch water companies.
I would give 0 stars if it was possible.
Very polite. Helped me efficiently and quickly.
They never answer the phone, including their after hours emergency number… Poor customer service
Unresponsive customer service and ridiculously high fees. Dig a well instead.
Just spoke to the MOST rude human being i have come into contact with. Get new people in there asap.
I cannot find anything about water outages to include reporting it
Sherilyn in customer service is fantastic. Everyone and everything else is terrible.
Excellent service. Even offer phone calls and emails for emergency and scheduled outages.
Great customer service. Always helpful. Always friendly.
This company is ZERO
The website is from the early 90s
Customer service is non existent …
HORRIBLE .. you pay the water bill .. they come and shut it off and still charge you the 60.00 ????? how is that even possible
No way to report an outage outside of their office hours. No after hours contact number.
I hate it they need to be open later some parents get home late and don’t see it until they get home and sometimes by then you guys are closed this place sucks if there was a different company I would change to it ,it doesn’t even deserve a 1 star it deserves 0 GOODBYE
Good company, very flexible. By phone payments are super easy
Horrible Company that you are forced to use, their automatic billing failed and now I have to pay $120 in fee’s
Terrible, customer service is non existent and service fees for everything under the sun. Makes me want to dig my own well!
Wish there was another company to use around here. Don’t really care for them, and customer service can be rude at times
terrblie company that has monopolized the area forcing you to use them. they make it difficult to pay the water bills.
One of my friend has lose his dad and they are tell him he has to pay a over 200 dollar bill that was in his dad name
They charge $55 for a service charge for “after hours” however they classify that as 2pm to 7pm. After 7pm, they charge $175 to do a service call to turn on the water.
Need to implement a system that minimizes the time a customer has to wait for technicians to arrive. I waited 12 hours for the technician to show up.
worst water department shut me off for 16 dollars then wanted 55 because its after hours at 3 in
the afternoon and an additional 60 on next months bill if you can avoid them do …
2 words, money grabbers. 192 dollars to turn on my water.. 42 for the water I’ve used. And the rest was late fee and reconnect fee. Absolutely ridiculous.
If I could give a negative 5 star I would. Worst company around. They do anything to overcharge you and all of their workers are rude and need to be fired.
Absolutely horrible customer service. It’s been 2 months and hasn’t received my first bill. The people that do come to fix the water litter and leave trash everywhere. 0 rating
What a bunch of criminals…don’t know which is worse ONWASA or JOEMC… They have a monopoly on the utilities so no one has any choice but to use them…I’m looking into installing a well so at least I don’t have to deal with these a-holes…
Absolutely useless. Rude and condesending don’t even begin to describe the overall attitude of that place. Short of digging a well in my backyard and getting arrested for it, we just have to deal with it and they damn well know it. Bunch of bastards.
$40 charge just to change the account from my wife’s name to my name, other than that never had a problem with them and they’re quite cheap.
I would leave no stars if I could. Horrible customer service!! I called to make sure our service was disconnected today as we sold our house and right after she told me it was, she hung up on me. No thank you or anything. Disappointing after having service with this company for almost two years.
No Stars! They make you put one star here or you cannot post your comment.
My parents were charged for water while they were both dead and nobody was living in the house. ONWASA you should be ashamed of your greedy selves.
absolutely terrible service. I wish I could use someone else. They charged me $252 and are stating that I have a leak in my house. A technician has come out and cannot find a leak anywhere. went to talk to them and they woman were very very rude.
The number listed for them is also the EMERGENCY number. This number is the one that I’ve never heard a human being on. They just won’t pick up. For 2 days I’ve just been put on hold because they are “busy”.. This time, I’m just going to …
Worst water company. Very poor customer service. Shuts water off with no warning says they called well if they did they didn’t leave a message. Had my deposit but shut me off over 42$ then charges 60$ reconnect fee. 😡😡 …
Literally the worst company ever can’t wait to move out of this county and never have to deal with them again how can they cut your water off the day before your late payment is due and then charge you an extra $115 just to turn it back on but what can we do they are the on out ones in the area
As a new resident of Onslow county, my experience has been positive. Both the customer service rep on the phone & field tech were accommodating & professional. Thank you for the prompt service! Z
Bought a house and the water was on, called to get it put in my name and the garbage online payment method wouldn’t work. Then after driving to the physical office and paying my bill, they come shut off my water. I’m a new customer and already hate this company.
It’s funny the cyber criminal supposedly expert sheriff is elected and everything gets hacked. Especially the loss encountered by Onwasa. Is everyone aware that they have lost all records prior to the hack. They have had to start from the …
Onwasa has now almost charged me the equivalent of a years worth of water usage in the form of late fees. I use very little water at home and typically have to pay the minimum charge just to keep my service on. Charging somebody a $60 fee …
Have been a customer since 2003 and just like many other missed my payment by a day. I have health issues and just lost my job after many years with the company as they did not renew their contract, regardless I missed by one day and was …
Customer service is absolutely horrible. Online payment option took over 20 minutes because of glitches & no option to speak to a real person. When I called & talked to a real person, she was absolutely rude. Never have I seen such a poor business ethics. They most definitely do not care about their customers at all.
Worst water company. Called and shut off my water due to moving they kept basically my whole deposit after chanting fake fees. Got my check today with the little money they did give us back and it bounced. Go figure.
HORRIFIC COMPANY!! I recently rented a home and of course the previous tenants owe the company money. I filled out my application, PAID MY DEPOSIT! They came out and connected it and then a few hours later came and disconnected telling me I …
Very poor customer relations if there were a rating below zero I would give that. This is in contrast to the electric supplier who was great in helping us initiate service …
As others have said, upgraded their software thereby screwing everyone who does online payments. Then acted like it’s our fault for not paying on time. And currently the website is down. Excellent upgrade. Well done. Definition of a horrible company that only exists because they have a monopoly on the area.
Awful customer service. Been a paying customer half my life but they can’t ever get their story straight about homes condemned after the hurricane. Each person tells you a different story. Absurd. Good thing we have options to get things sorted out, right? (Sarcasm)
A complete and utter joke of a company to work for. Could you believe 9 days after telling my direct supervisor I wanted to file a discriminatory complaint with Human Resources, I was placed under an investigatory leave. When I reached out …
If I could give ONWASA zero stars I would!!! I have been a customer of ONWASA since 2003. Due to a recent hectic work schedule for the past 2 or 3 months, I totally forgot to pay my bill, which is my fault and I take full responsibility …
Unable to pay bill on the phone because phone billing says I don’t have an account or can’t find it with my phone number that I used to create the account, site doesn’t work. What a joke whoever is running billing for this place should be fired.
Very rude ignorant customer service reps. I tried to explain what my bill clearly stated and all the rep repeated was I was behind on bill.
I’m a disabled person with a disabled child and made consistent pmts to catch …
Very unsatisfying customer service. They dont want to understand that alot of times their meters are misread or faulty. Also there service workers act like they are the laziest people on earth. Not to mention when onwasa was doing work at …
COMMON THIEVES !!! I pay my bill online and since i made it after five on the day its due they charge me a $60.00 late fee!! for a $26.00 bill!!! and if that’s not bad enough my son just got his first apt and to get water service turned on …
This place is a scam for your money I had got my water reconnected. And supposedly yhetr was something on when I got home from work there was no faucets that were on or toilets running which now I have another fee added on to my bill which …
The system in place to process payments, sign up for autopay, and access service information is terrible. Additionally, The customer service representative was not a very pleasant individual… The entire system needs to be revamped, and it’s disappointed that ONWASA is the only option available for water services.
Terrible company, awful customer service and incredibly poor management. After 2.5 years they notified me that I had a $300.00 balance due to their inability to manage accounts. They had failed to bill me for trash service for the entire …
And I thought I was the only one who felt this way. I just got a bill and they show I didn’t make a payment, and now I have to pay that and for the present bill, a total of $110. When I signed up, I was told my bill would be $60 every …
Awful company! I called last week to have my services transferred when I moved this week. They were supposed to turn my water on December 21rst. So we get everything moved into the house the evening of the 21rst and go to turn on the sink, …
Not sure what’s with all the bad reviews, had onwassa for almost 6 years now. Always paid my bill on time and never had any issues. They send out automated messages during boil advisories. Customer service was no issue when I’ve dealt with them. And I’ve moved and reconnected onwassa service to 3 different houses.
I have been a loyal customer for over 16 years. Switched my service from duplexe rental to house rental , Always paid my bill in full and on time. When I switched the address to the home I purchased, all of a sudden I have to come up …
Worst costumer service ever. My 79 year old daddy got a bil for 75 dollars .his bill in the last 40 years has never been that. The women my sister talk to on his be half told her that water company don’t do bill adjustments then even said show a plumbing bil she would make one grrr
The only place I’ve ever seen that says they hold your deposit for 3 yrs! I’ve had service with them before- they didn’t hold deposits that long back then, it was only a yr. I was never late with payments either! Why they wanted another …
This company is a bunch of freaking criminals. While I was deployed to Jordan they shut off my water service because I missed a single bill. They charged me 60.00 to turn it back on and then a 175 dollar fee to do so after hours. I …
Have lived at property (which is now owned by myself and my husband) for 10 years. Account is under father-in-law. We have paid the bill for 10 years, not my father in law. Onwasa wants $135 to changeover the account to us. Absolutely a …
I missed my payment in the month of June 2017 of my own fault. By the time I had realized it the fee had already been charged and I would be unable to pay it until the following month. I called to notify them of this and let them know I …
Terrible customer service. Condescending tone taken over simple question. Long wait to speak with a person. Bill increased exponentially, seemed to correspond with my attempt to get way ahead on my water bill. Everything seems to fall …
I have been a customer with ONWASA for nearly 20 years and have always paid my bills in advance. However, recently due to family issues I was unable to pay the bill on time and was charged a disconnect fee more than the bill itself. I …
I think it is pretty lousy that people have to pay over 200.00 for a deposit. The real kick is that even with that deposit, even though you have been an ongoing customer for years, if you move they charge you a transfer/connection fee and …
If I could leave zero stars, I would! We have had service with them for 17 years. Our bill has NEVER BEEN LATE. Last month we sent the bill to them and they claimed they never got it. They TURNED THE WATER OFF and made me pay $75.00 to …
Absolutely horrible customer service. They disconnect people just to charge an additional $60! That’s almost as much as my actual bill! They’re just trying to get over on people and steal their money! Horrible
If this had a zero star I would put zero.They are the worse at customer service I’ve ever experienced in my life. If there was a word to describe them I would say money hungry pathetic people. The representative was glad to take my money …
Worst company and customer service. Have a copy of my reciept where the bill was paid on its due date before 5. But due to their office being closed at 1 on friday and MLK day I had to pay it at walmart so they didnt process it until 3 days …
Would give negative stars if possible. They cut our water off without ANY notice. We set up our new acocunt over the phone and set a future date for service to be moved into our names, but were never emailed any of our account information or sent any kind of billing statment.
I never post bad reviews, however this company is so bad its warranted. This company will rob you blind if you miss your bill by a second. What kind of company charges you 60 dollars for a 22 dollar bill being late? On top of the ridiculous …
People look at reviews if this company is the worst start filing complaints over and over and get these people or at least some of the bad apples gone. File with the BBB, the county, the State representative it just takes a few seconds to email but writing letters is better since the elected officials cannot ignore the mail.
I was out of town in Dec the 16th through the 28 of December, how on earth can my December water bill be $1and some change cheaper than Nov? I was home all of Nov and my water bill for Nov was $53.24. I was gone from the 16th of December …
This is absolutely highway robbery. These people are absolutely the worst. Thievery, riffraff, if there were any other companies that offered service here I would definitely leave. But, since there are any other water and sewer companies in …
Terrible water service. My outside spigot with nothing else being ran puts out 2 gallons per minute. I am told my water PSI is above average so there shouldn’t be a problem, yet I can’t water my grass I’m any situation. I am also unable to …
We have been customers for years now and the customer service is great!! Jenna and Jennifer are so helpful and kind on the phone
Jeff and Mary Margaret Smith
I had a broken toilet that I was able to request an adjustment on my bill for. 2 months later the new toilet started leaking. I submitted for another adjustment and was told it doesn’t matter it was leaking again or that it ever does within …
I always see the low rating when I pay my bill and can’t help but raise an eyebrow. You don’t get many options on water providers but regardless ONWASA has been solid for me at multiple addresses. I think a lot of people get mad at late …
Usage doubled out of nowhere randomly one month, customer service refused to help, offered me a paid service to come check for leaks. There are no leaks, usage returned to normal the next month.
I see people complaining about customer service and I agree with most but my complaint is the quality of water we pay for, it absolutely sucks! can’t drink the nasty tasteing stuff! I hate to bath in it and it’s truly not worth the money we pay for it 🤬 …
ONWASA is a horrible and dishonest company. Firstly, they wouldn’t let me pay our water bill when my husband was gone because I wasn’t on the account about a year ago. However, I went to initiate water (business address) for our HOA’s …
Paid water bill on 1/17/23. Check has not cleared bank on 2/2/23. Called onwasa and they said it was a postal problem. If it’s a postal problem why do the other things I mail either arrive in two days or other checks I mail clear in two days? I think it’s an onwasa problem.
Cut my water off because I forgot to pay my bill. Paid in full last night. Was told that I would be first on the list to be cut on because I have a sick child. Obviously a lie. Have been calling since 8 this morning begging to get a tech …