Gas Logs, Fire places, Accessories, Space Heaters, Gas Core.Sandhills Hearth & Patio has been warming the homes the Sandhills now for over 3 … See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
709 SW BROAD STREET, Southern Pine, NC 28387
Absolute worst service. Need propane? We called almost 2 weeks ago and today they said they had no idea of when they will deliver it. We are on automatic delivery and still have to call. After 11 years we give up and are changing companies.
Vickie is the kindest person. I enjoy speaking with her. She is very polite, professional, and attentive. She will make you have a smile on your face when you are finished speaking with her.
Horrible customer service me and wife had 3 appointments set up 2 appts no one showed up the other appt they came when we were not home after telling them what time I would be home and they did my parents the same way they had a …
I am a new customer with Sandhills Propane but I cannot say enough about how kind, patient, and responsive they have been with all of my questions and concerns. My exchanges with Vikki Wright specifically have exceptional 🙂
Horrible service!! If you want to be told you’ll be put on a contracted schedule to have your tank checked and filled regularly, only to NOT really get the service you’re expecting…. then this is your place. We have run out of propance …
It took a year and a half for them to remove a buried propane tank and they left a hole 2′ deep and 5′ long. I wouldn’t give them the time of.
I have nothing but good things to say about Sandhill Propane Vickie was the one that helped me get new service started. I had never dealt with propane before but I had heard several horror stories about it but when I tell you that Vickie made the encounter very pleasant and fast. Kudos to Vickie for her great customer service!!
Terrible service. After 3 years, we finally cancelled because we couldn’t get them to deliver residential propane. I ordered a refill in early December 2018 and after 30 days they still hadn’t delivered. Terrible customer service- all they …
About two weeks ago I went into Sandhills Propane to pay my bill and I must admit, I was filled with dread even as my car pulled in front of the store. In the past I have had many years of experience of being treated rudely, as if I was a …
I am changing my review to excellent. Sandhills Propane has changed staffing. After two years of trying to get our fireplace fixed, Vicki called us, explaine that they were following up on orders that had not been completed. After two weeks our fireplace is now fixed! Thank you!
Sandhills Propane is the BEST!!! We had them install gas logs and additional propane-related work for installation of a standby generator and 2 tankless water heaters. Vickie in the front office is easy to work with and always provides …
We can’t say enough good things about Sandhills Propane! We have used them for our company 7 Central Bistro for 5 years and the customer service provided by Vicki and delivery service provided by Phillip have been the BEST!!! The whole …
My family has used Sandhills Propane for years. Vicki and staff have done everything they promised from day one. When we built our house they were there to install the tank and logs and with each call are always available to refill our tank in a timely manner. We would not choose any other company!!
Just wanted to give a shout out to the wonderful people at Sandhills Propane. We recently changed our heating system to a duel furnace. Vicki and the staff at Propane helped us choose the proper gas tank and then told us about a rebate …
Dealing with Vickie and all the staff at the Sandhills Propane was a pleasure. We’ve had an ingound propane tank with them for many years and have never has an issue with deliveries. They helped us replace our fireplace burners and …
Terrible customer service. No response or calls back after leaving messages. Service dates promised, with no delivery or follow up. Would avoid doing business with this company.
I agree with a previous angry customer if there was a star to click to rate below one I would have clicked it! In my 40 years in Southern Pines I’ve never been treated so rudely and unprofessionally. I don’t understand how they stay in …
What a joke. I called during a power outage in the winter to have the tank filled. They said, “Oh, you’re not already a customer? You’ll have to call this other number and establish the account.” The clearinghouse set me up on an …
Five month journey of terrible customer service and no communication.
Zero stars. …
Amazing customer service! Sandhills Propane should be giving seminars to other companies on how to provide top-notch customer service. We bought a gas stove and required new propane service. Kim took the time to explain propane tank …