Effective immediately, BrightHOME Energy Solutions will cease to operate. If you are visiting to inquire about doing future work, you can rest assured … See more
Had my whole home air conditioning & heating unit replaced recently. It was the original unit at he town-home and thus 20+ years old and VERY inefficient/troublesome. Robison installed a Lennox unit which is very quiet and has reduced my …
Larry was very professional and helpful. Furnace needed repairs and he was able to repair problem in a timely manner. Very helpful with questions that I had about oil tank.
Their maintenance team is very good, their pre-paid prices are OK but their “market price” pricing is outrageous, more than $1/gal above the competition. Make sure you check the price you’re paying.
Although it was not an emergency, the Robison crew was quick to respond and within 24 hours they had replaced my thermostat giving me the confidence that I would not be without heat. Great job and great people to deal with!
Very disappointed with Robison Oil, it’s a threat what they are doing with the customers, I did sign a contract agreement for a lock-in price for oil service from Sep 23, 2021 to Sep 23, 2022 and on Nov 30, 2022. …
Ongoing issues with Robison’s ability to meet their contractual expectations under their very expensive service contracts. They were unable to resolve ongoing heating issues which is an issue during the height of winter. Office refused to reimburse cost of contract.
Stay away.
Why is review asking Ramone C. It should be Don P. Anyway the installation of gas boiler by Joe and Gardner went great. I also want to thank Bill Snyder and Anthony Devenuto for all they have done to make the experience smooth and easy for myself and family. Thank you very much.
Got a new AC system in 2019 from Robison – cost circa 10k – 2 zones. 2022 spring 2nd floor AC broke down. 5 weeks without AC ( upstairs ) and 5k plus to repair. Not covered under warranty. Asked to speak to a supervisor but did not …
Used there plumbing services for several years and have been consistently disappointed with the outcome. Most of the work has needed to of been redone and in some cases several times. There management is non responsive, never return calls …
Customer service is awful. You can’t get a hold of anyone. They don’t answer the phone and then If you leave a message to call you back they don’t. What’s the point in using them if you can never get service and if you try and arrange for …
Dan is a role model technician. He was prompt and looks so professional in his
uniform. He checked the oil burner motor including the filter, nozzle & pump strainer. He tuned it up & ran it while checking for the safety components. …
Called to get them to come out to diagnose an issue, the manager decided I wasn’t worth being a customer anymore, no reason or explanation. I suggest you find yourself a better service provider. …
Very disappointed with Robison Oil, it’s a threat what they are doing with the customers, I did sign a contract agreement for a lock-in price for oil service from Sep 23, 2021 to Sep 23, 2022 and on Nov 30, 2022. …
The technicians are nice and seem knowledgeable. Their service center, oil delivery people, etc. all seem to have issues with communication and follow-up. We’re likely switching companies once we resolve our latest issue with Robison.
Beware of this company. I was a loyal Robison customer for 22 years, buying all my energy from them, as well as my air conditioning and heating contracts, and all my related equipment. In April, 2021, I called for emergency service as there …
A technician came to my home when the heat went out last winter. He cleaned a piece and did not fully service my unit (even though I pay for the annual service plan) or check the system. As a result of this negligence I had a massive flood …
I’ve had nothing but bad experiences with Robison. Terrible customer & technical service, and it seems as though there’s no communication from the office to the service techs. …
after waiting almost 3 months for a part for our A/C unit,the part was installed on Aug. 5. Due to a bad water pump, the part again had to be replaced. Robison kept in touch with us through the whole process.The technicians on all 3 visits …
Dan was nice but did not resolve the issue , I was bait and switched said I needed a new thermostat and I did not He told me the wires were no good and call an electrician and I did,once electrician came he said the wires were fine and so …
Maybe this will actually get me a call back. Robison charged my credit card early for a renewal of a service contract which I did not want as I found a cheaper place. Was told that it takes 5-10 business days to get a refund. 3 weeks …
Just had my first maintenance visit. Larry was absolutely fantastic. He took his time and explained everything along the way. I am very impressed with the level of detail and time spent to make sure everything was functional and to certain standards.
The service professional was friendly and really genuine. He was cool about our oversized but very friendly dog, too! He worked on our A/C system for almost 2 hours and determined a small issue. He gave us some alternatives, including one …
Excellent , responsible, responsive service. I have always been treated with respect and promptness by Robison. They get somebody out in every emergency, most recently when we had no heat during the really harsh cold snap last week.
We are fairly new customers to Robison. But so far they have been great! Carlos has been the technician who has shown up a couple of times now and he is very knowledgeable, professional and friendly. I look forward to being a customer of theirs for the future. Thank you.
I signed a service contract two weeks ago with Robison. My boiler went out last week. The tech, Keith came within two hours. He found a few issues, fixed them and had me up and running within the hour. So far so good. I am happy. I also locked in a fair price for the season, compared to local oil companies.
A little problem with the response time from Robison Central to get the project scheduled, but once it was scheduled the service on site was excellent. Sergio was courteous and efficient. Valves were replaced on my water system quickly …
Robison is my oil service provider. Over the last year or so I have also contracted them for 2 major jobs, removing an oil tank from my basement, and replacing my old ginormous boiler. Neither was an easy job as my basement does not have …
Customer service on telephone was very helpful arranging same day visit by technician.
Technician was prompt and observed all health protocols. He was patient and …
I am currently having 5 ductless mini splits (Bosch) installed by Robison. Tim Fernandez from sales came to my house and provided a timely quote and walked me through the whole process. The installers Chris, Matt and Eddie are knowledge …
Had my whole home air conditioning & heating unit replaced recently. It was the original unit at he town-home and thus 20+ years old and VERY inefficient/troublesome. Robison installed a Lennox unit which is very quiet and has reduced my …
Been a customer for probably 12 years. My experiences with Robinson have been good. Their services for repair can be a little pricey.
Larry was very professional and helpful. Furnace needed repairs and he was able to repair problem in a timely manner. Very helpful with questions that I had about oil tank.
Their maintenance team is very good, their pre-paid prices are OK but their “market price” pricing is outrageous, more than $1/gal above the competition. Make sure you check the price you’re paying.
Although it was not an emergency, the Robison crew was quick to respond and within 24 hours they had replaced my thermostat giving me the confidence that I would not be without heat. Great job and great people to deal with!
Very disappointed with Robison Oil, it’s a threat what they are doing with the customers, I did sign a contract agreement for a lock-in price for oil service from Sep 23, 2021 to Sep 23, 2022 and on Nov 30, 2022. …
Ongoing issues with Robison’s ability to meet their contractual expectations under their very expensive service contracts. They were unable to resolve ongoing heating issues which is an issue during the height of winter. Office refused to reimburse cost of contract.
Stay away.
Why is review asking Ramone C. It should be Don P. Anyway the installation of gas boiler by Joe and Gardner went great. I also want to thank Bill Snyder and Anthony Devenuto for all they have done to make the experience smooth and easy for myself and family. Thank you very much.
Got a new AC system in 2019 from Robison – cost circa 10k – 2 zones. 2022 spring 2nd floor AC broke down. 5 weeks without AC ( upstairs ) and 5k plus to repair. Not covered under warranty. Asked to speak to a supervisor but did not …
Used there plumbing services for several years and have been consistently disappointed with the outcome. Most of the work has needed to of been redone and in some cases several times. There management is non responsive, never return calls …
Customer service is awful. You can’t get a hold of anyone. They don’t answer the phone and then If you leave a message to call you back they don’t. What’s the point in using them if you can never get service and if you try and arrange for …
Dan is a role model technician. He was prompt and looks so professional in his
uniform. He checked the oil burner motor including the filter, nozzle & pump strainer. He tuned it up & ran it while checking for the safety components. …
Called to get them to come out to diagnose an issue, the manager decided I wasn’t worth being a customer anymore, no reason or explanation. I suggest you find yourself a better service provider. …
Very disappointed with Robison Oil, it’s a threat what they are doing with the customers, I did sign a contract agreement for a lock-in price for oil service from Sep 23, 2021 to Sep 23, 2022 and on Nov 30, 2022. …
The technicians are nice and seem knowledgeable. Their service center, oil delivery people, etc. all seem to have issues with communication and follow-up. We’re likely switching companies once we resolve our latest issue with Robison.
Beware of this company. I was a loyal Robison customer for 22 years, buying all my energy from them, as well as my air conditioning and heating contracts, and all my related equipment. In April, 2021, I called for emergency service as there …
A technician came to my home when the heat went out last winter. He cleaned a piece and did not fully service my unit (even though I pay for the annual service plan) or check the system. As a result of this negligence I had a massive flood …
I’ve had nothing but bad experiences with Robison. Terrible customer & technical service, and it seems as though there’s no communication from the office to the service techs. …
after waiting almost 3 months for a part for our A/C unit,the part was installed on Aug. 5. Due to a bad water pump, the part again had to be replaced. Robison kept in touch with us through the whole process.The technicians on all 3 visits …
Dan was nice but did not resolve the issue , I was bait and switched said I needed a new thermostat and I did not He told me the wires were no good and call an electrician and I did,once electrician came he said the wires were fine and so …
Maybe this will actually get me a call back. Robison charged my credit card early for a renewal of a service contract which I did not want as I found a cheaper place. Was told that it takes 5-10 business days to get a refund. 3 weeks …
Just had my first maintenance visit. Larry was absolutely fantastic. He took his time and explained everything along the way. I am very impressed with the level of detail and time spent to make sure everything was functional and to certain standards.
The service professional was friendly and really genuine. He was cool about our oversized but very friendly dog, too! He worked on our A/C system for almost 2 hours and determined a small issue. He gave us some alternatives, including one …
Excellent , responsible, responsive service. I have always been treated with respect and promptness by Robison. They get somebody out in every emergency, most recently when we had no heat during the really harsh cold snap last week.
We are fairly new customers to Robison. But so far they have been great! Carlos has been the technician who has shown up a couple of times now and he is very knowledgeable, professional and friendly. I look forward to being a customer of theirs for the future. Thank you.
I signed a service contract two weeks ago with Robison. My boiler went out last week. The tech, Keith came within two hours. He found a few issues, fixed them and had me up and running within the hour. So far so good. I am happy. I also locked in a fair price for the season, compared to local oil companies.
A little problem with the response time from Robison Central to get the project scheduled, but once it was scheduled the service on site was excellent. Sergio was courteous and efficient. Valves were replaced on my water system quickly …
Robison is my oil service provider. Over the last year or so I have also contracted them for 2 major jobs, removing an oil tank from my basement, and replacing my old ginormous boiler. Neither was an easy job as my basement does not have …
Customer service on telephone was very helpful arranging same day visit by technician.
Technician was prompt and observed all health protocols. He was patient and …
I am currently having 5 ductless mini splits (Bosch) installed by Robison. Tim Fernandez from sales came to my house and provided a timely quote and walked me through the whole process. The installers Chris, Matt and Eddie are knowledge …