For over 35 years, we’ve been El Paso’s most trusted homes mortgage lender. Over the decades, we have watched the humble city of El Paso grow and prosper, and we are proud to contribute to that growth with low-rate homes mortgages and highly-reviewed customer service. We also offer used homes mortgages. As the city has grown, so have we. We have great rates, speedy approval times, and extensive financing options. With a local, experienced lending team we are confident you can find the perfect, stress-free loan with Rocky Mountain.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
2244 Trawood Dr Ste 100, El Paso, TX 79935
If you’re looking for an experienced company and attentive customer service, Rocky Mountain is the best choice!
Bad customer service
Great people, Great experience
Rude ass people. No people skills.
Very true,very rude people when one speaks by phone
Might ass well not have a website it was a waste of time
Excellent customer service. Knowledgeable staff!
I always leave here with a smile on my face..
Unfortunately, these people do not know what they are doing. Don’t believe me? Go ahead and try them for yourself. Good luck.
Very simple. Worst customer service!!
Excellent service when I go into office to make a payment or speak with a loan counselor.
If you have to deal with Gloria, I’m sorry. She’s unprofessional and quite rude.
Everything here is true. I called and a lady called Gloria was very rude. Lesson learned.
I worked with Mr Hector Garcia, he was very professional and had answers to all my questions. I highly recommend Mr Garcia
No people skills , lack of professionalism. For it being a local company you would think that they would be a better company to work with ! Nope not at all .
DONT! JUST DON’T DO ANY BUSINESS WITH THIS COMPANY! Its great until you sign all the paperwork….after that, you are a hostage until you refinance!
Glad I seen the reviews. Was considering using them because they are a preferred lender for the builders in the area, but nevermind.
Very genuine company.
Made the process easy and we were very impressed with their Service.
Great company to be part of I dont need an appointment They are willing to always help me out no matter .
Extremely happy with everything with our process. Ruth and Alma were super informative and supportive!
Mrs.Guevara was pleasant to work with and explained everything well and in a timely manner. Made the process smooth for us.
Very bad experience they stole over $2400 from my escrow account. They were unable to explain tithe money were about?
Issue exist never resolved is a honest review.
Great customer service! Alicia was great assisting me. Thank you for all your help today. You are a life saver. I really appreciate it.
RMMC is a great company to have your mortgage with! They are a locally owned company of which their customers are their number one priority! They always strive to provide the best customer service!
Terrible. With the increase in city taxes I told the customer service woman to take off the extra money we were paying into interest and T&I. Now a month later we are paying way over and are getting screwed. They said there’s nothing they can do. What is it with people not doing their freaking jobs anymore.
As a first time home buyer in the area, my experience with Rocky Mountain Mortgage was exceptional. From the wonderful experience with the loan officer to asking for help setting up my payment on line. Would highly recommend!
We are currently on the final stages of the process and let me tell you it’s been the worst I’ve experienced. Our loan officer Ruth never answers the phone and she had another officer (Alma) to help and she never answers the phone as well. …
I would like someone in charge to contact me. My name is Sarah Cook, my mortgage is through Rocky Mountain Mortgage so I’m sure you can look my phone number up. I want someone who is professional and has some status in this business to call me as soon as possible! Thank you
The ladies that work here are the absolute worse! They are very rude and give attitude for even the simplest questions. Sure, actually getting the loan through Rocky was a pretty easy process but if we would have known that afterwards the …
The main reason why i picked RMMC is because I wanted a local mortgage company where i could take my payment in person if ever needed, and i was told they never sell their loans to other companies. I hadn’t even made my 1st payment when i …
I am happy with Lorraine Lopez and Rocky Mountain Mortgage. They made the loan process so smooth. I was able to upload my documents online in a few minutes. Lorraine and her processor were always available if I had any questions.
Our experience with ROCKY Mortgage was a nightmare. 🙉 Loan Officer Ruth along with the other ladies were not working for us but against us. Their availability and quick response was not in a timely manner. We feel that Ruth -Loan Officer is …
The worst experience answer my calls with very bad actitud ,rude and I don’t think they like to help people, this company need new employees with good manners and actitud my bad experience was 3 different women that answer the phone …11 …
The worst people to work with. our lender doesn’t keep up with us as far as rates fluctuating, said they’ll match rates then turn around and argue with us saying there are no lower rates when we found a lender with low rates, lacks …
Do not recommend at all , all women that work there are very hostile . Stole money from escrow.
DO NOT LET Ruth Guevara handle your application. She has very very poor business etiquette . As we ran into issues and had to do the application manually (print out) . We called her due to the fact we had questions for certain parts of the …
There is a reason why RMMC was voted Best of The Border 2022, excellent company!!!
Overall great experience and friendly staff, answered all my questions in a timely manner. Highly recommend it!
Great company; had my loan there for five years and everyone was great!
I financed my home through This company and have had an excellent experience all around .
I worked with Josh. He was fantastic. I had a couple of unique situations that he helped navigate. All and all, excellent experience.
Great company! I had a loan with RMMC for several years and never had issues.
Amazing customer service, I recommend looking into financing your home with a caring company like Rocky Mountain Mortgage.
TAKE YOUR BUSINESS ELSEWHERE!!!!!!!
I’ve had the unpleasant experience of dealing with a Brandy lee/lopez. …
I’ve been employed with RMMC for over a year and it is one of the best mortgage lenders I’ve worked for in my career.
Our Loan Officer she was Great and detailed, we had great customer service and were able to get our forever home.
I tried for over a year in covid house market to buy a home for my family. Rocky really came thru Ruth was amazing and true to her word. I recommend RMM.
Alex Morales is by far the best loan officer w. RMM. He’s professional, knowledgeable, & most importantly answers you in a timely manner. I will most definitely continue working w. Alex.
I choose Rocky Mountain Mortgage Company as my mortgage lender because they’re a local mortgage company that has been in business for over 37 years. If I have a question or concern with my home loan, I can talk to someone in person instead of calling an 800 # and being put on hold for a long time.
I had my mortgage loan with Rocky Mountain Mortgage. During that time, a total of 25 Years, I never had any issues with them. They’re service was always outstanding!
I have worked at RMMC since 1992. It is a great company to work for. They have always treated me with respect and treated me as if I was a family member. I’m blessed to be a part of the RMMC team.
I got both my VA home loans with Rocky Mountain. Ruth Guevara stayed in touch with me in every step of the loan process until we closed. Awesome service!
Terrible experience dealing with Brandy Lee. She was rude and unprofessional with us. Found another firm quickly after we applied with them with much better closing costs. …
Rocky Mountain Mortgage has been a locally owned business for over 36+ years, helping grow our community with beautiful families that perused the American dream of home ownership. In addition, when assisting borrowers with their loans many …
Alex Morales has treated 3 of my clients with the utmost respect, professionalism, and care. I appreciated the constant updates and urgency he provided for these three homebuyers. We will being doing business again, Alex.
Last January, I had the good luck of being hired by RMMC as a part-time employee. Great place to work!
My son has had his mortgage through RMMC, and he’s happy with the company!
It was great working with Mr. Reza (Joshua). He was available, and when he wasn’t, he called me back in a timely manner. He answered all my questions and I felt comfortable working with him. So, I can honestly say, I would not hesitate to …
I’ve had the pleasure of working with RMMC with Alex Morales on multiple occasions and he always delivers the best experience for myself and his clients. His extensive knowledge and dedication to helping really shines through his work. Mr. Morales is the way to go!
My wife and I the greatest experience working with our Mortgage Lender Brandy Lopez of Rocky Mountain Mortgage Company. She worked hard every single day and that has resulted in our signing for our forever home. Please continue the good work, Brandy, and the best of luck in your future endeavors.
Ms. Brandy Lopez has been truly amazing to work with. Every time that my clients and I had a question or concern she would have the answer. Brandy is a Gem and a true professional to work with! Thank you so much Brandy, truly appreciate you🙏 …
My experience with Rocky Mountain Mortgage company was outstanding. No only was the process easy but they walk you through the whole thing so you can understand it from top to bottom. I would recommend Rocky Mountain to any and everybody looking to buy a new home and don’t know where to start. 10/10
I have nothing but amazing things to say about Brandy Lopez at Rocky. She has always made my Clients transaction smooth and always on time. My clients and I are beyond grateful for her and her hard work. Thank you for always going above and beyond Brandy!!
My experience with Rocky has been great. I’ve worked several transactions with Alex Morales and it’s been a great experience. His communication is great and customer service with clients is fantastic. I will consistently continue to send business his way.
I am happy with Rocky Mountain Mortgage. They made the process so smooth. I was able to upload my documents online and if I had any questions I would get a response right away. All of my process was online which was very convenient for me. Thank you for helping us to get our dream home.
I have worked with Brandy on several occasions. Brandy is a must have Lender experience. She is dedicated and efficient to the details of the loan, helping her clients through understanding the entire process of becoming a mortgage owner! …
My experience with Rocky Mountain Mortgage and loan officer Brandy Lopez has been great and outstanding to say the least. Brandy displays professionalism from every angle and is deemed extremely reliable. What stands out most is her …