(Translated by Google) I want to CONGRATULATE THE GREAT TEAM OF MANAGERS OR MANAGERS (AUTO LOAN) THAT HAS THIS TFCU BANK, Thank you for helping me with our situation, we were waiting for approval to buy our cars, we were struggling with our …
Wonderful customer services and Yvette here in this picture has been a warm & professional blessing EVERY time my family & I have come for our financial needs and services!
The worst customer service.
1. Rude over the phone and at the counyer
2. Can never help you over the phone. Useless.
3. Deposits are not always early, as they claim.
Horrible business practices. Bought two vehicles and got behind on payments on one and they held the title to vehicle we payed off so we can’t sell or anything. We are educators and they don’t care to assist. Find another lender.
I’m very happy to have great memories of how smooth all went in adding a checking account. Could not believe the way it was handled. Professional all the way.
Wow. Super friendly staff. Always so helpful and have a smile when they greet you. Have never turned me down when asking for a loan. Have acct under Angelina Ornelas
I never had problems with tfcu.
I’m actually very surprised to see the bad reviews, I’m always recommending my bank to others, I’m very satisfied with them, I love the service and the help they had provide to my family.
Thank you tfcu❤
My daughter and I had a great experience with the staff that helped us they were happy to answer all our questions about the purchase of a repo they even gave us a great interest rate on the loan.
I had someone write me a check from El Paso Teachers Federal Credit Union, and they charged me $3 to cash their own check. What a loser! Not only did they charge the $3, but they took five minutes to cash it, writing down everything from my …
I HAVE BEEN WITH TEACHERS FEDERAL CREDIT UNION FOR YEARS!!
ROJAS BRANCH IS THE WORST!!! NOT HELPFUL AT ALL!!! NOT CARING ALL , THEY WOULD NOT CONSIDERATE AT ALL!! I PLAN ON …
Disappointed 10000%
We got a car loan with them. Since day 1 we had issues with them. I absolutely regret getting a car loan with them. The worse credit union it’s all about them not customers.
Great bank love it. I have never had any issues with them always able to see all my transactions on the app. All the members are super friendly and helpful
If you’re military i highly recommend this bank for your car loan needs. They beat USAA and Navy Fed when it can to intrest rates. Im in around 10k on a car note with only 4% APR how could you go wrong with that. I will use this bank for as long as I live in El Paso. Thank you TFCU for making something scary to new car buys so easy.
Not a consumer friendly institution. There other better options in the El Paso area. I simply asked for a fee removal since a deposit went in after two ACH transactions for the exact same day and was denied. Unlike other credit unions TFCU …
You guys are awesome. Thanks for helping me raise my my credit score. Your secure credit card is helping a lot. You guys need to improve your waiting areas specially the chairs to something more comfortable. I think members deserve it. That’s in all branches.
The bank tellers are nice and helpful but the policies as interest rates are terrible. I called to ask if they will give any relief to customers out of work and they said they have not implemented anything. Company doesn’t care about customers.
I have been a member of TFCU since I got my first job (like 20 years ago). My mom was a member and she had opened an account for me. Just this year I am very happy to say, my daughter is now , also a member. Throughout the years most of …
I had to pay a late fee for my money not being accessible to me, I tried to reach out to the branch with no luck, they deactivated my card the last day of the month before bills, and it’s pretty frustrating to know you have no access to …
Worst experience I have ever had with an auto lien holder! Customer service is hit or miss with if the associate is knowledgeable or giving false information. It’s also hit or miss is the associate is going to be rude or a decent human being. Do not use them for your auto loans people! Worst mistake I ever made.
My parents and I have been with this branch for a couple of years now, and honestly I wouldn’t switch to any other bank. The customer service is always excellent through drive thru and lobby hours. I’ve personally never had any problems …
I got my first car financed with them in 2009 and now again in 2019. They approved me for the lowest interest rates compared to all other local banks. I have never had any issues with them. All the members are very friendly and helpful.
This company NEEDS TO BE CHECKED BY THE BBB THEY DO NOT KNOW WHAT THEY ARE DOING… THE STAFF IS NOT ONLY RUDE BUT THEY TAKE YOUR MONEY WHILE GIVING YOU THE WRONG INFORMATION. They continue to mess with my credit score, RUNNING MY CREDIT …
Who charges 10 dollars for overdraft fees during these trying times?? TFCU does… They claim to have implemented several “programs” to help people in need but it’s a bunch of bull. 10 dollar overdraft fees should be a crime. Bunch of …
I applied for skip a payment request and i have been told that everything was going to be taken care of. They were suppose to get back with me and never did I had to constantly call. The lack communication is constant with this back. They …
I have been charged so many fees for overdraft when I clearly had enough funds in my account. I have asked for help and received rude responses over the customer service line, and told there is nothing that can be done. I have not had a …
Extremely rude to customers. Not really helpful if you need help or guidance. Worst car loan experience I have ever encountered. I regret accepting a car loan through them.
Terrible customer service at Rojas Branch have been waiting in long drive thru line that doesn’t move. Called to see if indoor service is open . It is however I was advised I can only get a cashier’s check in the drive thru lane!! Very …
Since when does a bank not send a copy of the title with a section that says I do not own the car? Since when. Absolutely worst bank I’ve ever used to get a car. Absolutely worthless. They pretty much told me to screw off when trying to get …
STAY AWAY THIS IS A PREDATORY COMPANY! They check your credit score when they shouldn’t after you already have a loan with them, they will add 6000$ to your account if they think you don’t have insurance. My husband was in the field with NO …
Poor customer service, zero commitment. I set up an appointment to open a business account on a Saturday. I get a reminder on Wednesday and also the same Saturday 1 hour before. I get here before they open, walk in as soon as th front desk …
On December 15th, my father called Raiz Federal Credit Union and was fortunate enough to be connected with Rebecca Moore. He placed the call because his account had been compromised by an internet scammer. At this time, he was feeling …
Alyssa Madrigal provided me with excellent service! While some of my previous experiences with Raiz were inconsistent, Alyssa Madrigal not only helped me get my problem solved, but she kept me advised through the process and followed up after the resolution.
My dad had been trying to get a hold of the bank to change his title car to NM for the past 4 months and no response not even the MVD in NM can’t get a hold of them my had to drive twice to El Paso and they never have a answer. What kind of services is this bank has, I guess they just want their money…
DEFINITELY steer clear unless you’d like to be routinely locked out of your account. They changed their name from TFCU in a sad attempt to identify with the community they “serve” if you can call it that, and in the process made customer …
Update after the reply from the branch. I originally had that they reported me as unpaid for over a year and nothing else, and i guess they thought i was complaining that they took my car because i didnt pay, which of course i know would …
The most foul and frustrating experience. Make it make sense. They are incompetent, unprofessional, and their system I cannot fully or properly access. AVOID THIS PLACE. …
Terrible financing company. I would never recommend this institution if it was the last option to finance. I have proven countless times that I haven’t missed a single payment, with not only my personal bank records but their payment …
Probably the worst place to lease your car! They don’t care and they added unwanted insurance on my lease, and stated I was 30+ days late to the credit bureaus! When I never ever missed a payment! I filed a dispute and I won so thankfully …
(Translated by Google) They attended me quickly, what luck 😊👍🏻💯
(Original) …
(Translated by Google) I want to CONGRATULATE THE GREAT TEAM OF MANAGERS OR MANAGERS (AUTO LOAN) THAT HAS THIS TFCU BANK, Thank you for helping me with our situation, we were waiting for approval to buy our cars, we were struggling with our …
Great service!!!
Great job!
Friendly service.
GREAT. TELLER VERY COURTEOUS.
Great service!!!! Thanks!!!!
No phone numbers provided in google maps.
Absolutely awful customer care.
Very friendly and helpful staff.
I do all of my personal business @ this branch.
Very courteous very and nicely manner.
The best credit union
Thank You
BEST BANK EVER !!!!!!! Such amazing costumer service
Trying to call all morning the toll free number is not working and I can’t get an answer any where phone just rings
Great customer service. Highly recommended.
Wish they would answer their phones as promptly as they answer their emails. 5 phone calls no answer.
Have always received great service from TFCU.
Staff is always helpful been with em 30+years
Great customer service. Highly recommended.
Drive in at 815 and they still closed
Its monday the sign and on the web say they open at 8am
I got her at 4.15pm.
Waiting time to just sign a paper take 45min to get somebody.
Manager also busy
If you have any type of hardship they will send you packing..never doing business with this miserable company again
Friendly and helpful tellers provide excellent customer service.
They are always so welcoming, professional and helpful. I highly recommend!
TFCU has very good rates and made the process really easy for me. Thank you!
Horrible bank, they don’t care about losing customers as long as they follow there b. s scripted policies…
I barely open an account and its been great no lines great customer service..
Thank you TFCU for allowing me to be a member, as a future entrepreneur, I will be using your services soon.
I used to use this branch, but now we have one in Horizon City. I love it !
Always excellent service. TFCU always goes above and beyond for its members and community. Thank you!
The TFCU locations are excellent credit unions with terrific customer service!
The credit card always declined for every transaction i make,most of the time. Im not happy
Great place to do business! Fast, easy, & excellent personnel
Have had an account with them for 10+ years and all they do is hide behind policies and give terrible customer service (call center wise)
2nd time that I try to get a loan without success….long time customer and A credit rating…upsetting…will do business elsewhere… : (
I have never had to wait more than 10 minutes in the drive through. Excellent service!
Horrible !!!! Been waiting for more than 1hr in drive thru no cars moving. It’s annoying how they aren’t keeping up with their standards anymore
If I could give them no stars at all I would they have me wait for 1 hour just to be attended very bad wait times
TFCU understood my needs and was there to help me. I am proud to be a member and recommend them to my family and friends.
I’ve never had a problem with TFCU. Everyone is very friendly. I go to the horizon branch and there is never a line.
One of the worst banks in EL Paso!! They don’t care about their customers!!+
My transactions here have always found the personnel to be efficient, friendly, and willing to help with any questions!
Wonderful customer services and Yvette here in this picture has been a warm & professional blessing EVERY time my family & I have come for our financial needs and services!
My family has always used TFCU for all of our baking needs. They are part of this community like my own family.
The worst customer service.
1. Rude over the phone and at the counyer
2. Can never help you over the phone. Useless.
3. Deposits are not always early, as they claim.
Always fast and friendly service. It’s banking made easy. Great rates and loan options if needed.
Great friendly service in all areas from loan department to tellers. Always ready to help and serve their members.
Horrible business practices. Bought two vehicles and got behind on payments on one and they held the title to vehicle we payed off so we can’t sell or anything. We are educators and they don’t care to assist. Find another lender.
I’m very happy to have great memories of how smooth all went in adding a checking account. Could not believe the way it was handled. Professional all the way.
Wow. Super friendly staff. Always so helpful and have a smile when they greet you. Have never turned me down when asking for a loan. Have acct under Angelina Ornelas
I never had problems with tfcu.
I’m actually very surprised to see the bad reviews, I’m always recommending my bank to others, I’m very satisfied with them, I love the service and the help they had provide to my family.
Thank you tfcu❤
My daughter and I had a great experience with the staff that helped us they were happy to answer all our questions about the purchase of a repo they even gave us a great interest rate on the loan.
I had someone write me a check from El Paso Teachers Federal Credit Union, and they charged me $3 to cash their own check. What a loser! Not only did they charge the $3, but they took five minutes to cash it, writing down everything from my …
I HAVE BEEN WITH TEACHERS FEDERAL CREDIT UNION FOR YEARS!!
ROJAS BRANCH IS THE WORST!!! NOT HELPFUL AT ALL!!! NOT CARING ALL , THEY WOULD NOT CONSIDERATE AT ALL!! I PLAN ON …
Disappointed 10000%
We got a car loan with them. Since day 1 we had issues with them. I absolutely regret getting a car loan with them. The worse credit union it’s all about them not customers.
Great bank love it. I have never had any issues with them always able to see all my transactions on the app. All the members are super friendly and helpful
If you’re military i highly recommend this bank for your car loan needs. They beat USAA and Navy Fed when it can to intrest rates. Im in around 10k on a car note with only 4% APR how could you go wrong with that. I will use this bank for as long as I live in El Paso. Thank you TFCU for making something scary to new car buys so easy.
Not a consumer friendly institution. There other better options in the El Paso area. I simply asked for a fee removal since a deposit went in after two ACH transactions for the exact same day and was denied. Unlike other credit unions TFCU …
You guys are awesome. Thanks for helping me raise my my credit score. Your secure credit card is helping a lot. You guys need to improve your waiting areas specially the chairs to something more comfortable. I think members deserve it. That’s in all branches.
The bank tellers are nice and helpful but the policies as interest rates are terrible. I called to ask if they will give any relief to customers out of work and they said they have not implemented anything. Company doesn’t care about customers.
Worst car payment process ever , takes 3 transfers , nobody can assist , seems like this car loan is going to be an extreme headache…
I have been a member of TFCU since I got my first job (like 20 years ago). My mom was a member and she had opened an account for me. Just this year I am very happy to say, my daughter is now , also a member. Throughout the years most of …
I had to pay a late fee for my money not being accessible to me, I tried to reach out to the branch with no luck, they deactivated my card the last day of the month before bills, and it’s pretty frustrating to know you have no access to …
Worst bank ever. Everything is thru drive thru they don’t have walk in bank tellers
Worst experience I have ever had with an auto lien holder! Customer service is hit or miss with if the associate is knowledgeable or giving false information. It’s also hit or miss is the associate is going to be rude or a decent human being. Do not use them for your auto loans people! Worst mistake I ever made.
My parents and I have been with this branch for a couple of years now, and honestly I wouldn’t switch to any other bank. The customer service is always excellent through drive thru and lobby hours. I’ve personally never had any problems …
I got my first car financed with them in 2009 and now again in 2019. They approved me for the lowest interest rates compared to all other local banks. I have never had any issues with them. All the members are very friendly and helpful.
Great place fast and easy and you get your cards asap!
This company NEEDS TO BE CHECKED BY THE BBB THEY DO NOT KNOW WHAT THEY ARE DOING… THE STAFF IS NOT ONLY RUDE BUT THEY TAKE YOUR MONEY WHILE GIVING YOU THE WRONG INFORMATION. They continue to mess with my credit score, RUNNING MY CREDIT …
Who charges 10 dollars for overdraft fees during these trying times?? TFCU does… They claim to have implemented several “programs” to help people in need but it’s a bunch of bull. 10 dollar overdraft fees should be a crime. Bunch of …
I think the customer service is great I had to go in person and Savanah was great she got me all taken care of without any problems 🙂 …
I applied for skip a payment request and i have been told that everything was going to be taken care of. They were suppose to get back with me and never did I had to constantly call. The lack communication is constant with this back. They …
I have been charged so many fees for overdraft when I clearly had enough funds in my account. I have asked for help and received rude responses over the customer service line, and told there is nothing that can be done. I have not had a …
Extremely rude to customers. Not really helpful if you need help or guidance. Worst car loan experience I have ever encountered. I regret accepting a car loan through them.
Awesome experience! Rick, Erica, and Sandy are great and very professional. Will be referring them to all my friends/family. Thank you!
This bank is a cesspool. Good place if you want to be robbed. They assumed my loan and now all previous payment history is “gone” shiesty af.
Terrible customer service at Rojas Branch have been waiting in long drive thru line that doesn’t move. Called to see if indoor service is open . It is however I was advised I can only get a cashier’s check in the drive thru lane!! Very …
Since when does a bank not send a copy of the title with a section that says I do not own the car? Since when. Absolutely worst bank I’ve ever used to get a car. Absolutely worthless. They pretty much told me to screw off when trying to get …
STAY AWAY THIS IS A PREDATORY COMPANY! They check your credit score when they shouldn’t after you already have a loan with them, they will add 6000$ to your account if they think you don’t have insurance. My husband was in the field with NO …
Poor customer service, zero commitment. I set up an appointment to open a business account on a Saturday. I get a reminder on Wednesday and also the same Saturday 1 hour before. I get here before they open, walk in as soon as th front desk …
On December 15th, my father called Raiz Federal Credit Union and was fortunate enough to be connected with Rebecca Moore. He placed the call because his account had been compromised by an internet scammer. At this time, he was feeling …
Alyssa Madrigal provided me with excellent service! While some of my previous experiences with Raiz were inconsistent, Alyssa Madrigal not only helped me get my problem solved, but she kept me advised through the process and followed up after the resolution.
My dad had been trying to get a hold of the bank to change his title car to NM for the past 4 months and no response not even the MVD in NM can’t get a hold of them my had to drive twice to El Paso and they never have a answer. What kind of services is this bank has, I guess they just want their money…
DEFINITELY steer clear unless you’d like to be routinely locked out of your account. They changed their name from TFCU in a sad attempt to identify with the community they “serve” if you can call it that, and in the process made customer …
Update after the reply from the branch. I originally had that they reported me as unpaid for over a year and nothing else, and i guess they thought i was complaining that they took my car because i didnt pay, which of course i know would …
The most foul and frustrating experience. Make it make sense. They are incompetent, unprofessional, and their system I cannot fully or properly access. AVOID THIS PLACE. …
Terrible financing company. I would never recommend this institution if it was the last option to finance. I have proven countless times that I haven’t missed a single payment, with not only my personal bank records but their payment …
Probably the worst place to lease your car! They don’t care and they added unwanted insurance on my lease, and stated I was 30+ days late to the credit bureaus! When I never ever missed a payment! I filed a dispute and I won so thankfully …