Westpark Springs is a behavioral health hospital providing inpatient and outpatient programming for adolescents and adults facing mental health and addiction challenges. Our mission is Changing People’s Lives by increasing access to behavioral healthcare in our local community. Programs include inpatient mental health and addiction treatment, partial hospitalization programs, and intensive outpatient programs. If you’re struggling, you’re not alone. Contact us 24/7.
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
6902 S Peek Rd, Richmond, TX 77407
(Translated by Google) This place is not good don’t bring your kids here
(Original) …
was literally only there for like six days and got so much ptsd. the day staff is the only nice ones, the night staff are the worst people to be in healthcare. they sedate patients, lowkey bully some of them and it literally felt like …
Good place
good hospital
Never said loved this!!!!
Very poor service.
I don’t like this place.
Good
Great
It’s a horrible place
Horrible place !!
Excellent care. Amazing therapists.
This place has a great outpatient program.
Nice facility and staff doesn’t make up for the worst mismanagement I have ever experienced. BEWARE!!!
It was a horrible experience left worse off then when I went in.
Rude and unprofessional. They laugh out you when you have something serious going on and don’t take you seriously.
Tamesha is a superhero because she saved my life!!❤
This place is an absolute joke the staff are rude you cannot get in contact with any of the doctors they do not let you know what is going on with the patient do not come to this place avoid at all cost
Westpark springs is the BEST mental hospital in texas…..everything about it💯💯💯 …
DO NOT send anyone here who needs real help.. This place is a joke. I was in there for 4 days and got NO helpful treatment. I wouldn’t even give it one star.
So far sp good. Having a really good results with our daughter! Would recommend!
I loved this place they had really good services and the staff was super nice I went to westpark for a week and a half.. my name is Asia Thompson ,And I westpark helped me alot
Just a horrible experience!! Communication was horrible!! Was moved to 3 different during my evaluation. Will never go back!!
I want to go back please I’m tired I neee to go away please something is wrong with me
Still dealing with medical bills from this place. You’ll get stuck with a huge bill that they say are in network but they are out of network after day 7. You get the run around if you call.
Left me with no way to refill prescriptions, i can’t do this anymore. Some people weren’t meant to be helped, thank you anyways but i need to put an end to this pain once and for all.
Absolutely horrible experience here. I would not recommend it to anyone.
This place is a joke my stepson went in on Tuesday and they didn’t raise his medication till the following Sunday and I asked for the Dr to call me he didn’t they did that so they could make more money off his insurance stay far away from here some of the staff is rude y’all need to fire all the rejects you have working here
PHP and IOP are the best. Everyone is so compassionate and willing to do a lot for every patient. Thank you.
I would not recommend this place.
If I could give this place 0 stars, I would.The only person to answer the phone was the receptionist and she can’t do anything but transfer you to other departments where no one answers. They are useless. Not helpful at all.
Do not take ur love ones here ITS A REALLY BAD PLACE THERE IS FIGHT IN HERE AND THE NURSES ACT LIKE NOTHING HAPPENED I TOLD THEM ABOUT IT THEY SAID NO NOTHING HAS HAPPENED! Do not take ur children here please
West Park Springs has the best out treatment program. The therapists and nurse are wonderful!!!
I have been very happy with Westpark Springs. The staff are wonderful. I can tell that they truly care for the patients.
Do NOT go here. It’s not safe and what they are doing to people is KIDDNAPPING!!! DON’T LET YOUR FAMILY GO HERE!! IT’S NOT SAFE
This place is HORRIBLE do not send your love one here take them to facility. Staff is horrible
This place is a scam they won’t let my wife out!!! They treat them like their in prison, we can’t get a hold of anybody we even had to call the police!!!
I was an inpatient adolescent here for about a month and a half. I learned some good coping skills and have since turned my life around.
You need to train your nurses or front desk whoever answers the phones. They are rude and talk like they don’t want to be at work! If you work with people you need customer service skills! Train your staff!!!!!
This place is NOT SAFE. It gaslights its patients and FORCEFULLY ADMITS THEM! THIS IS ILLEGAL! THAT IS KIDNAPPING! DONT GO HERE
Westpark Springs is a great place if you really wanna turn your life around!!! Going to Westpark was the best thing I could have ever done to really help myself. If you are really looking for change with in yourself I would recommend Westpark Spring!!!!!😉 …
I would highly recommend Westpark Springs! They have a friendly staff and very clean! The group therapy was really was awesome! Learned alot thanks again! Yall were a blessing! Keep up the wonderful work! Food is yummy
BEWARE,
Not a company to work for. Westpark Springs should have a GUILLOTINE on its front lawn and as it’s logo. “Off with your head! ” is the motto corporate lives …
horrible, basically a prison. Food is unhealthy. Doctor forces medication onto you or you aren’t getting out, regardless of progress. Very little attention given, especially on weekends. If you want to get worse, this is the place
I had my mother hospitalized here and she left with a black eye. I do not recommend this place, there is no communication with in the hospital on her medication . I’m surprised this place has not been shut down with all the complaints
Healing experience especially as an outpatient. The yoga instructor, ROAN, helped me so much teaching me relaxation techniques such as deep breathing and other good coping skills.
Thanks Roan!
If u love your family member stay far away the nurses and staff are sad took my boyfriend here walking talking nothing wrong with him due to detox if alcohol he got pneumonia he contuiosly complaining of shortness of breath and having chest …
I went here 5 years ago when I found out my mom was dying. The inpatient staff were amazing. I never wanted to leave. Thank you for your incredible help.
The staff member was really rude I don’t know how they would want to hire someone like that she told me I have to have an ID number gave me a sheet of paper I’m asking her how I can go by getting a I’d code and the woman in line had to help …
Being part of the outpatient program here has helped me tremendously. With the great staff to the therapists , the entire environment is great to be around.
Unprofessional uncaring staff. Treatment? Ha! They just hand out meds. This place is more likely to kill people than help!
My daughter had an assessment appointment at 930p and we ddnt leave the hospital until 330am….after we complained..she went for detox in the first place and sat there waiting for over 3 hrs for an assessment..then rude staff told us she …
The lady in billing dept. is rude! While checking to see exactly what medical cost are covered by insurance and what out of pocket expenses we haven’t SHE CONTINUALLY talked over me and was not receptive to questions.
Very poor customer service skills.
They get your insurance. Have some person talk to you on an iPad. Bill your insurance for a two minute we can’t help you talk. They are out for the insurance money only. No compassion for the people they are supposed to serve.
I was in a bad spot and they helped change my life. Also got me where I needed to go. Very kind and understanding staff and Drs. …
My 4 star rating is strictly for the outpatient program at westpark springs. It would probably be 5 stars if it wasn’t for the inpatient program and just how unsatisfied I was with that particular service.
We took my brother here and I thought it was the most nicest place.My brother wasn’t there the 28 days they told us.He wasn’t there 2weeks good to put him out with no where to go.Lord help them.He is out now and we are trying to find where …
The nurses and therapist were all extremely nice, good food and the beds were exceptionally good for a mental hospital.
I had a very unpleasant experience dealing with this hospital. My son was a previous patient and I called in order to request the number to cooperate which every business has and I just got the run around. So if anyone knows the number to their cooperate office not the ethics line information then please don’t hesitate to to inform me.
Westpark Springs offers superior level of care and service for inpatient and outpatient needs. Much attention and focus is placed on the patient’s overall needs and wellness. Westpark Springs and Changes outpatient clinics provide the utmost personal care through eclectic and innovative approaches to care.
Stayed here for a week. Decent food. Most staff were rude. Doctors don’t spend any time with you. No one on one therapist. No confidentiality. No family communication. Rude. Staff Don’t follow policies. Sad place. Reporting to joint commission
DO NOT GO HERE. My family brought my sister after she had a manic episode and afterwards she was not the same. The nurses told her that her family doesn’t love her, that she’s crazy, and that this wouldn’t be the first time she would be here.
This place is HORRIBLE and very misleading!! My loved one was admitted to get help with alcohol abuse and they housed him in unit in which MAJORITY of the patients suffered from mental illnesses. After we found out, they tried to deny his …
I was happy with care our 15 year old received. The problem began when I attempted to take a prescription to the pharmacy that the Doctor prescribed. The Doctor wrote this type of medicine on the wrong type of prescription pad. According to …
Took a family member to the location and the diagnoses were not good. The person was setup with outpatient care but this was not a good option after arriving at the Intake clinic. Five different attempts were made to speak with the at that time on the iPad doctor for a possible secondary helping option. No Luck. Good Luck!
This place cover lies for people and the staff is very rude. Nobody ever answers the phones, you better be prepared to wait for at least 30 minutes and if your wife is good looking then the staff will drug her and promise to take her off the premises
Terrible communication. Under trained overwhelmed staff. Complete lack of professionalism. Dr Zaki Moin and Alyssa Hunter are dishonest incompetent excuses for mental health professionals. These people signed legal documents making …
This is about review is for WPChanges, no WPS. Changes is the PHO, outpatient program. …
THIS PLACE IS THE WORST!!! PLEASE PLEASE PLEASE DO NOT SEND YOUR LOVED ONES HERE!!! They are completely unprofessional, you can never get a hold of any one. The doctors do not care about their patients. They diagnose their patients with …
Do not use this place. I went there to inquire about outpatient programs. I was “invited” by the counselor to speak with a doctor. I was given an Ipad and spoke to some guy. I decided I didn’t like the place and thanked them and said I was …
I was referred here by another excellent institution: Houston Methodist. Nurse Belinda turned me around right away. I was treated with love at a very vulnerable time, then referred to an open residential program that would allow me to work. Wonderful!
Patients are a last thought. Staff does not care for patients or family; they hold people captive and gaslight. If I could give negative stars I would.
I would highly recommend this facility to anyone seeking help with mental health. …
Horrible place! If you want to get help for your loved ones please don’t bring them here. Actually heard the night receptionist say “if your patient isn’t crazy when they arrive they will be before they leave”. I should’ve read the reviews ahead of time! Day 3 and the doctor still hasn’t been in.
I was there twice this summer and was told by the business office that my co-pay would only be $500 each time, which I paid in full. I was led to believe that was the amount for my two individual stays; now I’m getting numerous bills for …
This place has no sympathy for family members!
My wife was sent to Methodist West ER ten days ago, because she can’t recognize me and our three children one morning, the doctor in ER could not find anything …
When I was admitted for trauma I was not sure if it could be helped. I had never sought treatment for the traumas. I had managed to live with them for so long in silence that I just got use to it. The doctors, therapist, nurses and staff …
Wife was transferred there, and they wont let me talk to her or see her. There’s only 1 hour of visitation that’s late in the evening. Nobody told me what the rules were, they show no sympathy. Not a single representative has contacted me …
Stay Away! I spent a week there and I can say other than the wonderful women in my area, this place was awful. Communication between patients and family is awful. I NEVER received any of my messages. The staff was extremely hard to …
Outpatient is very welcoming! They have great people, tasty snacks, comfy seats and free Wi-Fi. The staff truly cares and they know your name. They take care of business and make it stress free environment/ space.
This place is terrible. One of my police officer friends told me they have a contract with the facility and if there is somebody who they feel will benefit from going to a rehab or a mental health facility rather than jail they will take …
best hospital in the world. the staff is awesome they helped me when i felt depressed they were very supportive. the therapist were nice the psychiatrist were very good at what they did they knew which medications would help me in my every …
Westpark Springs owes me a $1200 refund. The business office refuses to answer their phone or return my calls when I try to talk to them about it. The FEW times I have gotten through they put me on hold until the call eventually drops. BEWARE of doing any business with these crooks.
I highly recommend Westpark Springs to people who need support, treatment and guidance for their love one’s mental illness. Their customer service is very knowledgeable and friendly. They offer skilled counselors who can help educate you …
I endured extensive verbal abuse, severe emotional and mental distress, mental and emotional neglect, emotional anguish, pain and suffering, neglect of physical medical treatment or care with my upper respiratory illness which was totally …
Coming from someone who unfortunately has had to take her child to numerous inpatient hospitals over the last few years, I can Tell you that Westpark Springs was by far the worst. …
EDITED : The doctor who was treating my son at this hospital is NOT licensed in the state of Texas. NOT licensed. Tonight, she committed fraud when CVS asked for her state license number and she told them to put it another another doctor. …
The worst experience I’ve ever had. Deserves less than one star. You will be treated great up until you pay. You will be treated like a number once you do pay. There is Next to no personnel care as told on their website and sold to me in …
After looking at their online website, I thought this place would really be able to help me with my mental health issues, but they made me feel worse.
The first time I went, I was in the waiting room for an hour, in one of their …
This place is a big joke. I do not recommend to no one. I was discharged and i didn’t even speak to a therapist about what brought me in. I was tossed back and forth from one therapist to another. Sunrise unit let me add that. Staff was …
The inpatient program (review of outpatient follows)…
Minutes after I walked through the doors with my adolescent daughter I was told …
The Westpark Springs IOP program was a Godsend for me. I learned so much that I was able to integrate into my life. As a result, I was able to heal what I knew needed healing and also shed baggage that I hadn’t even realized I was carrying. …
My son was admitted here. And yes some of the staff really have no business working in the medical field of any kind. Where do they find some of this employees in a alley? I need a job and I guarantee I would be much better then most. Some …
The outpatient program is one of the best I’ve ever experienced! Jannette is an amazing therapist and keeps me coming back every day I’ve learned so much and thoroughly enjoyed my time here. The rest of the staff is so friendly as well especially Tamesha! Would highly recommend this place for its OUTPATIENT program
I had a five day stay here. I can’t say I liked all of it, but I got my life back. I first spoke to Mellissa over chat and then was met with Kelsey over the phone. Out of every person I met, I remember her. She was so kind and caring …
A relative of mine was an inpatient for 24 hrs. The front desk staff is rude and abrupt. The staff managing the admission did not know how to use the blood pressure machine (this was my first red flag). It took about three hours to be seen …
my daughter was here for 3 days, and what a joke!! she said the food was inedible, group therapy was a joke, they watched TV the majority of the day, and paying a thousand dollars a day i don’t think so! I got a phone call from my daughter …
I called and submitted the form for PHP/ IOP assessment multiple times and never received a response and no one ever answered the phone despite the 24/ 7 phone line! When in crisis no one wants to have to keep trying to get through.
After 13 days of leaving messages with the business office at Westpark Springs, the office manager, Sabrina, finally answered the phone today. I complained that I had to pay upfront for my deductible and 20% of the entire hospital stay …
Horrible communication with family. Absolutely no discharge planning. Each staff member doesn’t know what the other is doing, I’m assuming by the lack of documentation and communication within the facility. I am a social worker who has …
I was in inpatient here on two occasions in Cedars adolescent unit. The rooms and day room (main area of the unit we stayed in when not in music therapy, art therapy, recreational therapy, eating, or gym/outside) were very clean. We had a …
This place is where you want to go ! The staff is nice and they helped so much getting things straight with insurance and expenses. They are really there to help you become better than you were when you got there. The front desk staff for …
Please stay away from this place if you care about your family member and want to help them get real help as all the other reviews have mentioned on Dec 17 my mother and I contacted Westpark springs admissions in order to get help with her …
Most horrific experience I have ever had. I turned up the first day for an assessment and they told me they didn’t have time for me and sent me home. My community therapist called them and threw a fit and they called me and asked me to …
I have been in about 10 psyc hospitals and Westpark springs was by far the most helpful. I was always treated with dignity and respect. The facility was clean and I was always kept informed about my treatment plan. Hopefully I won’t ever …
If you love your family member in crisis, DO NOT SEND THEM HERE. We had the worst experience over my loved one’s 5 day stay. The staff, except for two people, were all very rude, not knowledgeable whatsoever (we received contradictory …
I would like to commend Janette for the amazing support during my time of being in PHP and also my mother Toni Holik for bringing me along to be able to get the help I need to get back to my normal self , as well as all of the intake specialist. I would highly recommend the out patient services.
If I could give a -10, that would be generous. I took my loved one here with a note from his psychiatrist to be seen immediately. We waited an hour, an hour is a very long time when someone wants to kill themselves. And crashing from …
I can not express my gratitude for the PHP program at westparks springs. From the first day David took me under his wings and became someone I could trust right away. Remi is very caring and patient. I was always surprised that she …
I came to Westpark Springs in April 12,2015. My reason for coming to WestPark was because I had severe insomnia for 15 days! I don’t know what happened but I didn’t have a drug problem, alcohol, or a mental illness. Something just happened …
This place does not even deserve a star. I went there after a nurse from my family physician looked at their website. On the way there I had a bad feeling about the place. My fiancé said he had also went to the website and it was a …
A lot of people gave the place a 1 rating but it wasn’t that bad. It helped me try to get my waking sleep schedule better. I came here for suicidal thoughts and the group sessions did help with those emotions. A lot of times they were …
Why don’t people seek out mental health treatment? It’s a good question and there are scores of articles about it on Google where people debate the various issues. I think part of the reason may be that when people do seek help, places …
We had taken our child there when they were in crisis and the staff there was atrocious. They seemed caring with our child to our faces but the stories we were told of the verbal abuse from the staff was horrible. My child still has nightmares from the place and the detrimental effect is worse.
My brother was taken to this facility in order to get treatment for mental health issues. I don’t know who own this facility but there are a lot of unprofessional people working there. …
My 15 year old daughter was an inpatient here a few weeks ago. There was almost no communication initiated by the hospital. There was a short conversation with a therapist shortly after she was admitted. We were asked to come for a meeting …
Westpark Springs has the worst business office that I have ever encountered. They insisted I pay over $3,000 even though they did not, and have not contacted my insurance in the 12 day period my daughter was there. Another reason they …
This place was honestly pretty awful. To start dr wowo is a complete joke. Refused to give me my adhd the whole week I was there because he doesn’t agree with prescribing it to patients. I went in for attempted suicide and was never asked …
My daughter needed an assessment and the whole process was easy and comforting. We both were not knowing what to expect and was nervous. My daughter actually like it so much that she asked the lady that did the assessment if she could be …
DO NOT go to this place. They start lying to you the moment you get in the door and once your in, they won’t let you out. They do strip searches on Patients on the first day they are admitted. The staff is rude. It took me 3 days to get …
Don’t go here. Food is decent, but they barely let you outside. I went outside 20 minutes a day at most. Sat around most the time waiting for some kind of treatment. Wanted to kill myself more honestly, and I actually attempted to when I …
did inpatient. the food was okay. the staff were either really nice or really mean and rules were enforced based on who was working that day making my stay kind of inconsistent. other patients are fairly nice. overall not a terrible experience but definitely not one i’d repeat. their outpatient program is very good tho.
I would like to thank this hospital for helping my daughter during her darkest time. My daughter was in the adolescent Cedars unit for almost a week last month and the staff was great. Now, I will agree that some staff can have attitudes …
Not sure the quality of care yet but I do know that trying to talk to someone there to get information or talk with my daughter feels like I’m calling a black hole. No answer or hang ups 5 times in a 10 minute span this evening which is no …
This place is horrible! Please don’t not send your child there. My daughter was sent here from tx children hospital. When we arrive there they make us sit in a room for 4 hours. No one came at all! After that this man comes in and proceeds …
Had an appointment scheduled for 5:00pm for an assessment. I waited 3 hours in the lobby and had to go up to the front desk for them to finally take me in. Juile, a nurse, was the only saving grace in the facility. I had to wait an …
I took my wife here they kept her for over 3 hours and wouldn’t let her out. All she went there for was an evaluation, but they made her feel like she in jail. Not a good place to get help if you are depress or having emotional issues. I …
Every single bad review is telling the truth! Horrible HORRIBLE staff. They way they treat patients are so unprofessional and they seriously need to shut this hospital down. To hold a patient hostage, rush an assessment and doesn’t even …
I was inpatient as a minor here when I was dealing with depression, anxiety, and suicidal thoughts. We rarely went outside but I was also inpatient around thanksgiving and when I was there nobody was allowed to use the gym and when I was …
My daughter was just admitted against her and our will. She was manipulated when asked questions. She suffers from depression and when the counselor did her evaluation she took not having the will to get up in the morning and changed it to …
Staff was non supportive of patients, makes fun of them and embarrassed them. Even the front desk takes its time to assist others. No respect for patients history of trauma and like I said very unsupportive staff, mostly during the night shift.
This facility saved my life. I’d been in and out of rehabs and psych hospitals since age 12. …
This place is horrible. If I could give it -20 stars I would. Harris County Psychiatric is better than this place. Dr. Wowo is a quack and needs to lose his license. The staff is rude and laugh at the patients, and are very hard to …
I took my daughter there because the person admitting patients promised to treat my daughters; as soon as they admitted my daughters and got my portion of the money, they refused to talk to me. The receptionist was too busy talking on the …
This is what hell is I promise you, when someone can twist your words and hold you prisoner it just depletes your mental health even further. Which is what you go there for? If you have any humanity and love left DON’T bring your loved ones here. And for all that is Holy do not go there for treatment.
Absolutely horrible here. Staff clearly don’t enjoy working there and just want a check. Every patient agrees that it’s all a huge money scheme and that the staff don’t actually care. We all talked about how it was practically a prison, …
Unfortunately I had to bring a family member to west parks springs in a time of crisis. Although the experience personally was difficult and traumatic the staff and everyone there was extremely helpful and compassionate with the needs of my …
If I could give this place a zero star I would. I wish I would have read the reviews before having a member of my family be admitted here. Please be cautious and aware that this facility is Not equipped fully to take the proper care of …
Not quite sure if those who brought me upon this world will pay up for the mischief they did of keeping a secret and neglecting their son’s condition out of embarrassment. …
Severe human rights violations, as patients aren’t allowed clothing, sitting in frigid temps with nothing but a bedsheet and a paper hospital gown, day after day, after night.. Only definition of earned services is: talked at a meeting. …
The staff is amazing. The nurse practitioner Florence who completed the intake process was very kind and understanding. The front desk lady was efficient and helped me all throughout the process. I guess the admittance process takes time …
If I could choose 0 that would be my rate this place is terrible, all they do is yell at u show all your private information to everyone even patients I will never recover from the tormenting abuse from this so called help people hospital …
My 75 year old mother in law was admitted in late October 2022 for mental health and alcohol abuse. Somehow, she was allowed to be with the MUCH younger mental health patients who befriended her as their “ gangsta grandma”. When she left …
In my opinion – do not bring your child/teen to this facility. We were referred here by TCH. Upon arriving we decided to read the reviews and found horrible, scary ratings and made the decision against leaving our son here. I believe they …
My son was there for 6 days and he said that the food was burn and they lock the doors on the patients rooms at night time and he said that the nurses was rudely to the patients. I don’t thanks that this patients needed to be treated as prisoners. We have been to there’s and they treat there patients nicely.
I implore you never take your loved ones here!
I’m still having flashbacks and it’s been over a week! The worst 4 days of my life. Not only does the website lie about the “amenities” that you will receive …
My 17 yr old was admitted in there for 11 days. She was transferred by ambulance from the ER and the intake took 4 hrs in the waiting area. (Just that was already a sign). She never had a 1 on 1 session with anyone. It was all group …
if i could give this place negative 100 stars, i would. these people only care about making $$$ from your insurance companies! they do not care about the patients at all!!! terrible staff, no help at all. no doctors you can reach out to for …
This place is not professional. They will try to keep you in patient as long as possible while charging your insurance. They gave my daughter a strip search with no parental consent. They threatened patients and parents to call CPS on them …
I can’t say enough positive things about this facility. From the beginning of admission until my daughter being discharged tomorrow I’m truly grateful. April at the front desk is truly a jewel and very compassionate. The clinical staff have …
This is the WORST Psychiatric Hospital I have ever seen/been admitted to.
My Takeaways …
I am sharing our experience to possibly help a distraught momma or family member. My teen daughter was at this facility as an inpatient for 1 week. We have no real major complaints at all. Yes there was a staff member or two that she didn’t …