We have been waiting for over 1 year to get a new trash container. The bottom and back are falling apart. All that we want is a new container. I am tired of having to pick up my trash all over the place. I really don’t think that this is too much to ask. After all, we have always paid our bills every month
2 times in past month and a half there was no pickup in 2 weeks. They either don’t answer phone or you get rude man that actually told husband “you should be glad you get once a month pickup” when arrangement was once a week
I had an issue with my wheel on the trash can and it was taken care of on a Saturday. Saturdays are their day off, so they went the extra mile to help me and resolve this issue.
Never picks up the phone. Super frustrating. Wish I read the reviews before going with them. Switching to Waste Management. Worth the extra $1 a month to have a company that actually responds.
I strongly recommend looking elsewhere. We tried to establish service, no can was ever delivered. Checked back four times only to be given excuses and told we’d be first on the list for a Saturday delivery. Requested an update on …
I live off the beaten path and since I’ve used the Roadrunner service they have always come on time…Rain or shine. They even picked up the garbage on Thanksgiving! Incredible.
Amy at front desk has poor customer relations, and does not know how to handle concerns over charges in error. She refused to give owner’s name or someone above her to help resolve our billing error. Bad and inexperienced customer service!
This is the worst place of all time. I called to find out when my trash would be picked, because of the snow. They guy lied and said they came by on Friday @ 4 pm. (my cans were put out on Thurs night) I told him I was home all day and no …
I have had their services for over 20 years always have been great since we had snow last week they didn’t get to pick up my garbage however this week they didn’t either after calling them twice in 2 days and being told that my road was to …
When we moved to Payson a little over a year ago, we chose Roadrunner for our waste collection. They are responsive when communicating an issue, and their service is punctual and reliable. Also appreciate how you’re able to make a payment through their website WITHOUT ANY ADDITIONAL FEES! THANK YOU ROADRUNNER!!!
I started using this company in September of 2020 and had 4 garbage pickups missed and when I requested a special pickup because the can was full they called and said it would be done but never happened.
Poor service all the way around.
Roadrunner has been our provider for years in Payson AZ. They never complain about my full can, Owner is friendly and so is the office staff. We are completely happy with them and it has been over 10 years!
I contracted with this company through a third party. They were a day late to begin and at the end they told us both that they had picked up a dumpster and charged us for it. They lied about picking it up over 3 times now. It’s been there …
We recently moved to Payson, AZ. Our landlords were using Roadrunner Rubbish and we decided to call and switch the name on the account to ours…easy right? Wrong. We’ve been here for 2 weeks and have called them once a day for those 2 …
Missed pickup at my house 2 weeks in a row, but somehow my can was halfway in the street, turned around, with the lid open and the trash still in it. Checked to make sure it wasn’t due to the trash being lodged in the can and both bags were loose and able to slide right out. Getting rid of these guys tomorrow and going with Larson Waste
We will not recommend them! If they come late (theier issue) and there happens to be something in the way temp – the driver now just leaves. No calling us to see if the service truck in the way can move (they were there 5 min), no coming in …
Worst company I’ve ever dealt with. If we could give negative stars we would. We contracted for 3 roll-off dumpsters for cabin teardown. They promptly hauled away 2, and left the third for over 9 months on our lot. They tried to get …
The garbage is picked up only when the owner, Chris wants to. We have had a full dumpster going on nearly 3 weeks! A different excuse each day. Finally, “at the driver’s (Chris) discression”. I regret having to give this company, and …
We have had great service from Roadrunner Rubbish Removal. Setting up new service was simple and pickup is always on time. When we moved they came over the same day I called and took our can over to our new house. Payments can be taken over …
My neighbors use this trash company. I just witnessed the trash truck dumping the trash can and half of the trash landed on the street. They never even bothered to get out of the truck to clean up the mess. This is the second time I have seen them do this.
When I called to set up our service, Carissa was extremely informative. She answered all my questions and informed us that they may run a bit behind due to so many new customers, but will get our can to us asap. Not only did they get the …
We prepaid for recycling and garbage pickup services for Jan and Feb 2021. Two days later we got a notice from Roadrunner saying that they were discontinuing the recycling service. We have received no communications from them on how we …
I needed to transpher service and pay my bill. I did not have my account number so the gentlemen that picked up the phone said he didnt known how. I said really cant look it up by adress or name? He said nope. I said girl who worked there …
This trash disposal service is the most atrocious trash disposal service I have ever in dealt with! Their customer service has been extremely poor quality for a number of years ! When you look at the reviews and you see more bad reviews …
Absolutely the worst customer service I have ever received from any company. My neighbor had warned me about using this trash service and I wish I had listened. After a full year of my dumpster being in one particular place, the owner took …
Didn’t pick up mine or others. Called, said she’d get hold of driver. Can out Tues, for Wed ..No pickup. Thursday, none, Friday she says leave can out, it’ll be picked up Saturday. She was borderline RUDE. No service, and I’ll change to a reliable, polite company.
Best prices of all others. Puntual, clean up if they spill any thing. Only complaint is, they NEVER ANSWER THEIR CALLS OR CALL YOU BACK IF YOU LEAVE A MESSAGE. Secretary is a little cranky, but arent we all sometimes. …
The rudest customer service I have ever dealt with!!! The woman that finally answered the phone after a week of me leaving messages to simply find out when my pick up day is, was the rudest most non-professional most ignorant human I have …
As sketchy as a business gets. Have been with Road Runner for a year now and choosing them was based off how responsive they were to the commercial account my employer has with them. Residential service is definitely NOT the same. Not …
Elk got into my trash can on the street again, dumping the can and spreading all over street. Told driver I’d need to start bungee-cording the top on again so he’d have to get out of the truck. No problem at all he said. Elk haven’t gotten into trash in over a year. Yes! It is an elk! I’ve seen her do it!
They where one of the trash options for my new house. Called several times over 2 weeks and left a voicemail and no one ever answered or called me back. Ended up going with Larson waste, amazing Custer service! …
Roadrunner is the worst trash service I have ever dealt with. I order 2 trash cans and the lady said it would be at my house next week. I finally got my trash cans 3 months later and a week after that they sent me a bill for 3 months of …
Ordered a lock box 4 months later the excuse went from we don’t have a truck to deliver it then it changed to we don’t have anyone to weld a bar on it. Wouldn’t convinece me even after they never told me they were sending me the wrong bin. Had to pay for the trailer parks trash next door for months because of them.
I’ve had roadrunner rubbish for years, this last year, the quality of service just went down. I called to talk to some one in office, the lady in the office literally hung up when I tried to explain why I’m unhappy. I will be looking into …
We have been waiting for over 1 year to get a new trash container. The bottom and back are falling apart. All that we want is a new container. I am tired of having to pick up my trash all over the place. I really don’t think that this is too much to ask. After all, we have always paid our bills every month
2 times in past month and a half there was no pickup in 2 weeks. They either don’t answer phone or you get rude man that actually told husband “you should be glad you get once a month pickup” when arrangement was once a week
Great and friendly service!
Decent trash pick up but horrible customer service. Never answers their phone.
All is good the best waste service we have in Payson
Great Service and value.
Missed two pickups in two months. Impossible to talk to anyone in the office on the phone. Always sent to voicemail and calls not returnede.
I had an issue with my wheel on the trash can and it was taken care of on a Saturday. Saturdays are their day off, so they went the extra mile to help me and resolve this issue.
One of the best small businesses I have ever had the pleasure to do business with!
Great service and even picked up on 4th of July! Easy to setup the account (just a call away) and love the billing bi-monthly.
Once again after years of having their service,
Roadrunner Rubish went above and beyond all expectations.
Super great and friendly staff! …
Susan is the best. This company is personal and professional. The other trash removal places are way more expensive.
Friendly and professional. Great service!
Never picks up the phone. Super frustrating. Wish I read the reviews before going with them. Switching to Waste Management. Worth the extra $1 a month to have a company that actually responds.
I strongly recommend looking elsewhere. We tried to establish service, no can was ever delivered. Checked back four times only to be given excuses and told we’d be first on the list for a Saturday delivery. Requested an update on …
I live off the beaten path and since I’ve used the Roadrunner service they have always come on time…Rain or shine. They even picked up the garbage on Thanksgiving! Incredible.
Amy at front desk has poor customer relations, and does not know how to handle concerns over charges in error. She refused to give owner’s name or someone above her to help resolve our billing error. Bad and inexperienced customer service!
This is the worst place of all time. I called to find out when my trash would be picked, because of the snow. They guy lied and said they came by on Friday @ 4 pm. (my cans were put out on Thurs night) I told him I was home all day and no …
I have had their services for over 20 years always have been great since we had snow last week they didn’t get to pick up my garbage however this week they didn’t either after calling them twice in 2 days and being told that my road was to …
When we moved to Payson a little over a year ago, we chose Roadrunner for our waste collection. They are responsive when communicating an issue, and their service is punctual and reliable. Also appreciate how you’re able to make a payment through their website WITHOUT ANY ADDITIONAL FEES! THANK YOU ROADRUNNER!!!
I started using this company in September of 2020 and had 4 garbage pickups missed and when I requested a special pickup because the can was full they called and said it would be done but never happened.
Poor service all the way around.
Roadrunner has been our provider for years in Payson AZ. They never complain about my full can, Owner is friendly and so is the office staff. We are completely happy with them and it has been over 10 years!
I contracted with this company through a third party. They were a day late to begin and at the end they told us both that they had picked up a dumpster and charged us for it. They lied about picking it up over 3 times now. It’s been there …
We recently moved to Payson, AZ. Our landlords were using Roadrunner Rubbish and we decided to call and switch the name on the account to ours…easy right? Wrong. We’ve been here for 2 weeks and have called them once a day for those 2 …
Missed pickup at my house 2 weeks in a row, but somehow my can was halfway in the street, turned around, with the lid open and the trash still in it. Checked to make sure it wasn’t due to the trash being lodged in the can and both bags were loose and able to slide right out. Getting rid of these guys tomorrow and going with Larson Waste
We will not recommend them! If they come late (theier issue) and there happens to be something in the way temp – the driver now just leaves. No calling us to see if the service truck in the way can move (they were there 5 min), no coming in …
Worst company I’ve ever dealt with. If we could give negative stars we would. We contracted for 3 roll-off dumpsters for cabin teardown. They promptly hauled away 2, and left the third for over 9 months on our lot. They tried to get …
The garbage is picked up only when the owner, Chris wants to. We have had a full dumpster going on nearly 3 weeks! A different excuse each day. Finally, “at the driver’s (Chris) discression”. I regret having to give this company, and …
We have had great service from Roadrunner Rubbish Removal. Setting up new service was simple and pickup is always on time. When we moved they came over the same day I called and took our can over to our new house. Payments can be taken over …
My neighbors use this trash company. I just witnessed the trash truck dumping the trash can and half of the trash landed on the street. They never even bothered to get out of the truck to clean up the mess. This is the second time I have seen them do this.
When I called to set up our service, Carissa was extremely informative. She answered all my questions and informed us that they may run a bit behind due to so many new customers, but will get our can to us asap. Not only did they get the …
We prepaid for recycling and garbage pickup services for Jan and Feb 2021. Two days later we got a notice from Roadrunner saying that they were discontinuing the recycling service. We have received no communications from them on how we …
I needed to transpher service and pay my bill. I did not have my account number so the gentlemen that picked up the phone said he didnt known how. I said really cant look it up by adress or name? He said nope. I said girl who worked there …
This trash disposal service is the most atrocious trash disposal service I have ever in dealt with! Their customer service has been extremely poor quality for a number of years ! When you look at the reviews and you see more bad reviews …
Absolutely the worst customer service I have ever received from any company. My neighbor had warned me about using this trash service and I wish I had listened. After a full year of my dumpster being in one particular place, the owner took …
Didn’t pick up mine or others. Called, said she’d get hold of driver. Can out Tues, for Wed ..No pickup. Thursday, none, Friday she says leave can out, it’ll be picked up Saturday. She was borderline RUDE. No service, and I’ll change to a reliable, polite company.
Best prices of all others. Puntual, clean up if they spill any thing. Only complaint is, they NEVER ANSWER THEIR CALLS OR CALL YOU BACK IF YOU LEAVE A MESSAGE. Secretary is a little cranky, but arent we all sometimes. …
The rudest customer service I have ever dealt with!!! The woman that finally answered the phone after a week of me leaving messages to simply find out when my pick up day is, was the rudest most non-professional most ignorant human I have …
As sketchy as a business gets. Have been with Road Runner for a year now and choosing them was based off how responsive they were to the commercial account my employer has with them. Residential service is definitely NOT the same. Not …
Elk got into my trash can on the street again, dumping the can and spreading all over street. Told driver I’d need to start bungee-cording the top on again so he’d have to get out of the truck. No problem at all he said. Elk haven’t gotten into trash in over a year. Yes! It is an elk! I’ve seen her do it!
They where one of the trash options for my new house. Called several times over 2 weeks and left a voicemail and no one ever answered or called me back. Ended up going with Larson waste, amazing Custer service! …
Roadrunner is the worst trash service I have ever dealt with. I order 2 trash cans and the lady said it would be at my house next week. I finally got my trash cans 3 months later and a week after that they sent me a bill for 3 months of …
Ordered a lock box 4 months later the excuse went from we don’t have a truck to deliver it then it changed to we don’t have anyone to weld a bar on it. Wouldn’t convinece me even after they never told me they were sending me the wrong bin. Had to pay for the trailer parks trash next door for months because of them.
I’ve had roadrunner rubbish for years, this last year, the quality of service just went down. I called to talk to some one in office, the lady in the office literally hung up when I tried to explain why I’m unhappy. I will be looking into …