I called to schedule an mri, which was today, and they let me know oh you have an ultrasound too. So came in prepared to do both which were scheduled. Well screw me, they never scheduled the mri I guess, just the ultra . At least I got …
I have lived here 40 years and have used northern arizona radiology for all my needs. This ends here. I used to be a Farrier for several of the folks back in the day and I set an appointment had a price, did the work and was paid. …
I am surprised that these people have a 3 rating. Their, rude, uncaring and don’t seem to have a clue of how to properly run a facility. Never get an answer when calling, half the time no call back. It’s the hardest medical business I have ever done business with.
Since I was a walk in I planned on having to wait a long time to be seen, but I was seen in less than 10 minutes. The staff were very friendly and helpful and I was extremely pleased with my visit.
Good place, nice staff. Especially Jessica, who went out of her way to make sure I had an appointment time that worked for me and that I knew all the options I had. Check in staff nice too-great work ladies!!
Medical Imaging done right. Since 1962 Norther Arizona Radiology have been providing the highest quality medical imaging to Flagstaff and all of Northern Arizona. Their practice is made up of experienced, board certified radiologists, licensed technologists and caring staff. There is free handicap parking and accessibility.
Very nice and very welcoming. Kind staffs! The place feels nice and clean as well. Had a wonderful visit! But visitors are rude and messy and don’t keep their bathrooms clean but that not their fault! They helped for what I needed. Five stars!
Billing company MISTAKELY sent my bill to collections. Only way to fix the problem is to pay the amount in full. Would I be on a payment plan if I could do that? Do not use this company if you can avoid it. Their billing company is AWFUL and a SCAM.
April got me in and out under 10 minutes for a cervical x-ray, explained everything she was doing and maked sure I was not hurting more in the process. The front desk staff is great too.
If you would like to see inefficiency, inability to read, and people young enough to card for beer to read your films, then this is your place. My wife will never go back there. We will go to Prescott or Cottonwood. The drive will be worth …
Katie was in charge of my Head MRI and made me feel immediately comfortable. Her kind demeanor put me at ease and I felt like a warm blanket of abundant loving kindness had descended upon me. EXACTLY the perfect way to quiet my nerves under such circumstances. I am grateful for Katie and for FMC and the Care that you gave me.
On April 17, 2018 I experienced an excellent ultrasound examination of my gall bladder due to the expertise, efficiency, and friendly attitude of the patient, kind technician performing the procedure. Her highly capable professionalism was reassuring and made for a stress- free experience.
I am sitting in the waiting room here right now…….. and have been for the last 45 minutes. My girlfriend had a mammogram scheduled here for 2:00pm. I understand sometimes things run behind, but a simple “I’m sorry we’re running a bit …
Billing nightmare. Sent my bill to a terribly unhelpful collections agency. I never recieves a bill or call, never even knew that I was receiving services from them, and they’re billing the wrong insurance company. Impossible to get ahold …
The greediest group of doctors you will ever deal with. It is remarkable how quickly they sent my bill to collections while I was trying to make arrangements to pay it. If possible, do not ever, ever, ever deal with this group as they are heartless.
Mr. Knee was not happy with me, but x-rays showed nothing out of whack, and the presentation was atypical for torn meniscus–so off I went for an MRI, which was promptly scheduled. Front desk staff was a trifle reserved, but then I’m a …
Dr. Ebersole is kind, attentive, and always thoroughly explains the reasons and expectations behind procedures. He answers all questions in a detailed manner and is considerate of procedural costs and how insurance will cover them. Highly recommend.
absolutely horrendous customer service from the billing department. I will never again use NAR for anything. They claimed I didn’t make payments on an account, that I have a bank statements offering proof of payment. Their staff apparently …
I have a couple issues here. The main one is that they take my insurance, but then they send my ultrasound to be read by someone not in my insurance network WITHOUT telling me-so I got a large bill from the tech who looked at it. …
Had my repeat MRI here today and the staff are so professional. The receptionist is nice and super friendly. Antoine the MRI tech was so compassionate and caring. He made sure that i’m okay and comfortable during the mri since i told him …
These folks at NAR went waaay above and beyond to help me. Melissa went out of her way to make sure I was taken care of to get me in to get a needed CT scan. Jessica followed through so quickly, and Melissa and Jessica both helped me …
Service was professional as always, but I always feel like a number here. Some ultrasound techs always turn the monitor away so I can’t see what’s happening in my own body. I feel I should be involved in the diagnosis and care of my body, …
Staff is lovely. Billing is a nightmare!! They want you to pay online, yet their online system never works. I received an email bill that said click here to pay your bill. The link didn’t work. I finally got a paper bill in the mail that …
They just take the ultrasounds, they send it off to somewhere else to get it read, which my insurance BCBS would not pay for. It would have been nice if they warned me. Was mailed a bill for over $500. I will not use in the future!
Had a CAT scan ordered by my doctor. When people called to schedule my appointment I told then I do not have good veins and for the contrast they may have to use an ultrasound to get a vein. I told 3 people this and asked them to document …
These people did not put my husband PET scan on the schedule. They would not own up to the mistake. Had to wait 3 more days. Go somewhere else if possible
I can’t begin to express my gratitude to the staff at Northern Arizona Radiology. Jane was wonderful with scheduling, so calming and reassuring. Sue was great with the mammogram part and Maggie with the ultrasound. I can’t thank Dr. Winsor …
Great in office service but the billing department suck. Never sent me a bill until 6 months after the service but sent the account to collections 4 months after the service. It took an over the phone argument as I was attempting to pay …
My poor review is regarding the Northern Arizona Radiology billing department. 7/9/2020 NAR inquired to Care1st who was covering me at the time weather the procedure needed a prior authorization. The same day care1st replied that the …
Called their incompetent billing since March to get my bill about 15-20 times. Still no bill…. I am assuming they made this their business pla to send ppl straight to collection after patient trying and trying to get a hold of their 3rd …
I wish I could give this place zero stars. After them switching my appointment two different times I showed up at the time I was told to be there and When I went to check in they said that I was late to check in and they could see if they …
I want to start by saying the staff at this location is wonderful. I was treated with great care by the radiology techs, the radiologists, and the front desk staff. Unfortunately, starting July 1st this office decided that mask wearing was …
They charged me for a procedure that didn’t happen on a day that I didn’t go there. I had to call several times regarding the issue. I was supposed to get a call back but never did. I was unable to pay the balance I actually owed because …
As I walked into the office, the staff was very friendly and helpful 🙂. It was a short wait to go get my X-ray and CTscan. The people in there were very friendly and professional. I have a a lot of pain in my back. They helped me unto the table and also to raise me off the table. I would highly recommend Northern Arizona …
So disappointing. Had to reschedule me 3 times over 4 months- can never get in more than a month out. Still haven’t been able to get in, they canceled this morning without notifying me. Potential breast cancer issue. A little bit scary. Go elsewhere.
trip to Flagstaff for 9am ultrasound, had never been to office before. Arrived before 9am, stood in line while reception took phone calls. Was told in wrong suite, pointed in a direction. Entered second suite where reception leaves and …
Made an appointment and they never put it in their system. Showed up and she didn’t even apologize. It was THEIR mistake. We had the appointment written on 2 calendars and one phone. Also she lied about calling us to reschedule. There were no messages left on the phone. They did nothing to apologize or accommodate the inconvenience.
There is a reason I drive an hour-and-a-half to have MRI imaging at Northern Arizona Radiology–they are kind & considerate, providing expert care + REAL Customer Service When You Need It!!! Each & every time I have had contact with …
I am a Flagstaff native and try my best to support local businesses. That being said in December of 2021 both my husband and I had to get imaging done. I originally tried to get in to NAR but was unable to scheduling wise so ended up having …
Lenora helped me beyond the call of duty. My doctor’s office had mechanical problems with their fax machine and when I checked to see if you had received my order for a CT scan, it could not be found. This was a medical problem because my …
The office staff is so rude and unprofessional I was blown away! I have been coming here for years and years. I wish we had another option in Flagstaff. After they made a mistake and cancelled one of two appointments, I had made over 3 …
I have received treatment here for years. 5 stars for the medical treatment. But zero stars for billing communication. Last year, there was a billing issue. The billing department which is contracted out to some other company sends …
I had to wait 6 weeks to get in to see someone to biopsy my breast. They charged me for the ultrasound and mammogram service when my insurance covers it 100%. The day before my biopsy appointment they tell me I’m responsible for getting …
I called to schedule an mri, which was today, and they let me know oh you have an ultrasound too. So came in prepared to do both which were scheduled. Well screw me, they never scheduled the mri I guess, just the ultra . At least I got …
I have lived here 40 years and have used northern arizona radiology for all my needs. This ends here. I used to be a Farrier for several of the folks back in the day and I set an appointment had a price, did the work and was paid. …
Quick friendly staff
This place has been a billing nightmare.
Great staff, quick results.
Such polite and knowledgeable team members.
My tech was very knowledgeable and considerate. Process was fast yet informative.
Staff are rude on the phone and cold in person. They are billing challenged and over-priced. …
In my experience, everyone at Northern Arizona Radiology goes out of their way to be friendly, kind, and helpful!
Everyone is very welcoming, for me, the wait times have been less then 10 mins which is awesome. Very friendly staff
Excellent staff. From the initial call through my results they were friendly helpful and compassionate. Nicely done NAR
I am surprised that these people have a 3 rating. Their, rude, uncaring and don’t seem to have a clue of how to properly run a facility. Never get an answer when calling, half the time no call back. It’s the hardest medical business I have ever done business with.
Since I was a walk in I planned on having to wait a long time to be seen, but I was seen in less than 10 minutes. The staff were very friendly and helpful and I was extremely pleased with my visit.
This place is great! Friendly staff and great service. Very nice and clean. I would definitely recommend this to everyone!!!
Good place, nice staff. Especially Jessica, who went out of her way to make sure I had an appointment time that worked for me and that I knew all the options I had. Check in staff nice too-great work ladies!!
Medical Imaging done right. Since 1962 Norther Arizona Radiology have been providing the highest quality medical imaging to Flagstaff and all of Northern Arizona. Their practice is made up of experienced, board certified radiologists, licensed technologists and caring staff. There is free handicap parking and accessibility.
Very nice and very welcoming. Kind staffs! The place feels nice and clean as well. Had a wonderful visit! But visitors are rude and messy and don’t keep their bathrooms clean but that not their fault! They helped for what I needed. Five stars!
Billing company MISTAKELY sent my bill to collections. Only way to fix the problem is to pay the amount in full. Would I be on a payment plan if I could do that? Do not use this company if you can avoid it. Their billing company is AWFUL and a SCAM.
April got me in and out under 10 minutes for a cervical x-ray, explained everything she was doing and maked sure I was not hurting more in the process. The front desk staff is great too.
If you would like to see inefficiency, inability to read, and people young enough to card for beer to read your films, then this is your place. My wife will never go back there. We will go to Prescott or Cottonwood. The drive will be worth …
Katie was in charge of my Head MRI and made me feel immediately comfortable. Her kind demeanor put me at ease and I felt like a warm blanket of abundant loving kindness had descended upon me. EXACTLY the perfect way to quiet my nerves under such circumstances. I am grateful for Katie and for FMC and the Care that you gave me.
On April 17, 2018 I experienced an excellent ultrasound examination of my gall bladder due to the expertise, efficiency, and friendly attitude of the patient, kind technician performing the procedure. Her highly capable professionalism was reassuring and made for a stress- free experience.
I am sitting in the waiting room here right now…….. and have been for the last 45 minutes. My girlfriend had a mammogram scheduled here for 2:00pm. I understand sometimes things run behind, but a simple “I’m sorry we’re running a bit …
Billing nightmare. Sent my bill to a terribly unhelpful collections agency. I never recieves a bill or call, never even knew that I was receiving services from them, and they’re billing the wrong insurance company. Impossible to get ahold …
Journey was so helpful and thank you for everything that everyone was so nice and kind and helpful
The greediest group of doctors you will ever deal with. It is remarkable how quickly they sent my bill to collections while I was trying to make arrangements to pay it. If possible, do not ever, ever, ever deal with this group as they are heartless.
Mr. Knee was not happy with me, but x-rays showed nothing out of whack, and the presentation was atypical for torn meniscus–so off I went for an MRI, which was promptly scheduled. Front desk staff was a trifle reserved, but then I’m a …
Dr. Ebersole is kind, attentive, and always thoroughly explains the reasons and expectations behind procedures. He answers all questions in a detailed manner and is considerate of procedural costs and how insurance will cover them. Highly recommend.
absolutely horrendous customer service from the billing department. I will never again use NAR for anything. They claimed I didn’t make payments on an account, that I have a bank statements offering proof of payment. Their staff apparently …
I have a couple issues here. The main one is that they take my insurance, but then they send my ultrasound to be read by someone not in my insurance network WITHOUT telling me-so I got a large bill from the tech who looked at it. …
Had my repeat MRI here today and the staff are so professional. The receptionist is nice and super friendly. Antoine the MRI tech was so compassionate and caring. He made sure that i’m okay and comfortable during the mri since i told him …
These folks at NAR went waaay above and beyond to help me. Melissa went out of her way to make sure I was taken care of to get me in to get a needed CT scan. Jessica followed through so quickly, and Melissa and Jessica both helped me …
Service was professional as always, but I always feel like a number here. Some ultrasound techs always turn the monitor away so I can’t see what’s happening in my own body. I feel I should be involved in the diagnosis and care of my body, …
Staff is lovely. Billing is a nightmare!! They want you to pay online, yet their online system never works. I received an email bill that said click here to pay your bill. The link didn’t work. I finally got a paper bill in the mail that …
They just take the ultrasounds, they send it off to somewhere else to get it read, which my insurance BCBS would not pay for. It would have been nice if they warned me. Was mailed a bill for over $500. I will not use in the future!
Had a CAT scan ordered by my doctor. When people called to schedule my appointment I told then I do not have good veins and for the contrast they may have to use an ultrasound to get a vein. I told 3 people this and asked them to document …
UPDATE: Sept 7, 2018 – Melissa from NAR reached out to me to resolve my issue. Thank you Melissa! …
These people did not put my husband PET scan on the schedule. They would not own up to the mistake. Had to wait 3 more days. Go somewhere else if possible
I can’t begin to express my gratitude to the staff at Northern Arizona Radiology. Jane was wonderful with scheduling, so calming and reassuring. Sue was great with the mammogram part and Maggie with the ultrasound. I can’t thank Dr. Winsor …
Great in office service but the billing department suck. Never sent me a bill until 6 months after the service but sent the account to collections 4 months after the service. It took an over the phone argument as I was attempting to pay …
My poor review is regarding the Northern Arizona Radiology billing department. 7/9/2020 NAR inquired to Care1st who was covering me at the time weather the procedure needed a prior authorization. The same day care1st replied that the …
Called their incompetent billing since March to get my bill about 15-20 times. Still no bill…. I am assuming they made this their business pla to send ppl straight to collection after patient trying and trying to get a hold of their 3rd …
I wish I could give this place zero stars. After them switching my appointment two different times I showed up at the time I was told to be there and When I went to check in they said that I was late to check in and they could see if they …
I want to start by saying the staff at this location is wonderful. I was treated with great care by the radiology techs, the radiologists, and the front desk staff. Unfortunately, starting July 1st this office decided that mask wearing was …
They charged me for a procedure that didn’t happen on a day that I didn’t go there. I had to call several times regarding the issue. I was supposed to get a call back but never did. I was unable to pay the balance I actually owed because …
As I walked into the office, the staff was very friendly and helpful 🙂. It was a short wait to go get my X-ray and CTscan. The people in there were very friendly and professional. I have a a lot of pain in my back. They helped me unto the table and also to raise me off the table. I would highly recommend Northern Arizona …
You cannot beat the mammography radiologist here. He is top notch and the best I’ve ever talked to!
So disappointing. Had to reschedule me 3 times over 4 months- can never get in more than a month out. Still haven’t been able to get in, they canceled this morning without notifying me. Potential breast cancer issue. A little bit scary. Go elsewhere.
trip to Flagstaff for 9am ultrasound, had never been to office before. Arrived before 9am, stood in line while reception took phone calls. Was told in wrong suite, pointed in a direction. Entered second suite where reception leaves and …
Made an appointment and they never put it in their system. Showed up and she didn’t even apologize. It was THEIR mistake. We had the appointment written on 2 calendars and one phone. Also she lied about calling us to reschedule. There were no messages left on the phone. They did nothing to apologize or accommodate the inconvenience.
There is a reason I drive an hour-and-a-half to have MRI imaging at Northern Arizona Radiology–they are kind & considerate, providing expert care + REAL Customer Service When You Need It!!! Each & every time I have had contact with …
I am a Flagstaff native and try my best to support local businesses. That being said in December of 2021 both my husband and I had to get imaging done. I originally tried to get in to NAR but was unable to scheduling wise so ended up having …
Lenora helped me beyond the call of duty. My doctor’s office had mechanical problems with their fax machine and when I checked to see if you had received my order for a CT scan, it could not be found. This was a medical problem because my …
The office staff is so rude and unprofessional I was blown away! I have been coming here for years and years. I wish we had another option in Flagstaff. After they made a mistake and cancelled one of two appointments, I had made over 3 …
I have received treatment here for years. 5 stars for the medical treatment. But zero stars for billing communication. Last year, there was a billing issue. The billing department which is contracted out to some other company sends …
I had to wait 6 weeks to get in to see someone to biopsy my breast. They charged me for the ultrasound and mammogram service when my insurance covers it 100%. The day before my biopsy appointment they tell me I’m responsible for getting …