TrustPoint Hospital is an acute-care hospital that provides a variety of medical, psychiatric, and behavioral healthcare services for adult and geriatric patients. Conveniently located in Murfreesboro, Tennessee, TrustPoint offers inpatient physical rehabilitation, inpatient acute medical and psychiatric care, and both inpatient and outpatient behavioral health treatment. Inpatient behavioral healthcare services are provided on two separate units, one for adults ages 18 to 65 and one for geriatric patients over the age of 65. Services and types of treatment offered at TrustPoint Hospital include comprehensive medical and psychiatric assessments; individual, group, and family therapy; recreational therapy; physical therapy; electroconvulsive therapy (ECT); medication management; and a thorough discharge planning process. Patients at TrustPoint Hospital follow personalized treatment plans that are implemented by multidisciplinary teams of talented and experienced professionals.
| Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours Sunday Open 24 hours |
1009 N Thompson Ln, Murfreesboro, TN 37129
This is a horrible place. They place the children in a day room all day long. The food is horrible. When staff don’t want to deal with them they make them go to their rooms. They only see a doctor once a day for 2 minutes.The staff are …
I stayed there for 10 days! made some amazing friends while getting the help I need, one staff would talk about a girl’s weight. but the other staff was so sweet and caring!
This is a wonderful facility and the staff cares. Based on reviews below, the people who left negative ones were mad because they didn’t get what they wanted when they wanted because like anywhere this hospital enforces guidelines and rules, especially with this being psych.
COOL PLACE……
This place was the absolute worst…
“SIR, SIR, SIR, SIR, SIR… DON’T SPEAK TO ME THAT WAY”
Great friendly profesional staff
Did not help actually made it worse
They don’t care about their patients
Do not take loved ones to this hospital
Best to stay at in this area. Have been to a lot worse.
Dr Mathews, thank you so much for your help and kindness!
The longest game of phone tag I have ever played.
Best place for me
They abuse the patients here. Nightmarish.
Its a great place to work I have friend that work their . Great staff and OK food
Kind and caring staff
Lee one of the staff members got ride with my elderly granddad while I was on the phone with her .. she had no reasoning to do so
Mrs maria was the best!!!
Mrs lisa not so much
Ashleigh in business development is very knowledgeable and very helpful.
My child was there and I would not take her back for any reason. Staff and supervisors are a disgrace to this profession. They will be reported!!!!!
Our son is there dr.patel and the staff are wonderful.they care about there patients.highly recommended
My daughter was there 3 times in six months. Great place!
Great staff and very high quality care!
Very fast to get you taken care of. You are not left alone in a room for long amounts of time and everyone is extremely friendly and helpful!
This place is a joke. Please whatever you do don’t put your love one’s in this place. They are very rude and they don’t want to help the patient. All they are about is the money.
The staff are wonderful and work hard to provide excellent care. They are life savers.
They’ll ignore calls, move you around, joke about serious mistakes, and mistreat patients. But they WILL make sure to bill you.
Worst place ever to send the one you love here . They dope up the kids! And they just avoid them. I honestly wish this place would get shut down .
I give this place 0 stars
This is a great hospital for anyone who needs mental help weather you are child teenager or an adult. I would recommend it to anyone.
I had a great experience while at Trustpoint! Thank you for helping me get back to feeling good again.
Spent a week there and had success in finding out what I need treated.
I’m adding to a previous comment
Not only was there zero communication. Not once did they call to discuss my family member just one call to make sure he had a safe place to come to …..he did …
i loved the staff here but it just wasnt enough
Wonderful and caring staff! Great place to send family or friends in need of their services!
Overall excellent staff and knowledgeable doctors. Only complaint is this is a smoke free campus. Stay strong Trust Point. Appreciate your help
The people there were nice or whatever but one of the nurses outed me and misdianosed me :/
Horrible business, a joke for patients and family members alike. Go to a real clinic and get the help you need, not this place. They will change the rules to cater to themselves. Overcrowded rooms, deny phone calls for patients without patients consent.
This is a crooked hospital that holds patients hostage. They do not communicate with family members. They only have 3 separate one-hour visitation times, that are not honored. Someone needs to sue these people!!
Tim is so awesome! IOP is a great program, been going here since 2019.
My son said Audrey and Ashlyn are his favorite staff.
The staff need more help then the patient’s
Had a wonderfuL experience here in “2014”—above any that I have been,too—they have a very caring&helpful staff…..They saw too my needs…..there—-met wonderful people’s I was in there with….great atmosphere in a facility with …
My son was in the emergency room within 48 hours of taking the medications prescribed by Trust Point staff. Go anywhere but here; complete incompetents.
Great programs for Mental Health. Awesome Staff!
Why do you only respond to positive reviews? Shouldn’t the negative reviews help you as well? Where is my actual review of my stay there 14 March-16 March?
i would just like to apologize too all the staff who had to put up with me during my 16 day stay specifically my 1to1s but Amy or Casey i meant what i said die
Tim Patton has been a great resource for my recovery. Highly recommend the IOP program and Tim.
I only put a star so I could write my comment. WORST place and very EVIL. They DO NOT CARE. I am worse than what I was going in and am scarred for the rest of my life. I am now TERRIFIED of going to see any other mental health doctors because of them
Great hospital for rehabilitation. The therapists are excellent. The nurses are beyond compassionate and kind .
Would highly recommend! I love working with Ashleigh and am thankful for everything Trustpoint does for the community!
Spent 6 days there trapped. They make it clear to you if you try to check out willingly that they will commit you and you will have to stay for a longer period of time. Groups are never on time if they have group at all that day. They …
Staff was very passive agressive about everything and rude. They treated us like incapable toddlers. Made me even more suicidal.
I quite enjoyed the treatment services, but the atmosphere felt so depressing. The staff accused patients of faking mental illnesses and many fights ensued.
The stuff was great to me its a good place to go to
Drove an hour and a half to visit my boyfriends mom on a Sunday, only to be turned away because their visiting hours are from 6pm-7pm! How is that even possible?! Their visiting hours is late at night when everyone is getting ready to end the night. Worst hospital with awful visiting hours and rules!
Almost all the staff and doctors are wonderful. I think they do a good job considering all the other stuff they have to do. I would highly recommend this place to anyone. Kudos to Dr P and nurses Chris and Chris and I forgot some other names but they are my heroes
I was in the child psychiatric unit here last year and David the nurse deserves a raise he was so cool Miss u david
I wouldn’t give that if I didn’t have too. This place is the absolute worse. I have NEVER known of a psyche facility that has ZERO communication with the family. No plan of care at discharge.. I did not speak to a single person as to …
6/4/2021. They transfer my wife form Vanderbilt to trustpont hospital and my wife has told them to call me and update on her situation there won’t even call me and let know what going on and I called they can’t even let you talk to someone …
This is the WORST mental facility in Murfreesboro. They are so unprofessional and unorganized. The staff is horrible and they lie. The Supervisor told my visitor I was in the shower when I was in my room. She tried to cut my phone time due …
Very well run operation. Safe, clean and professional. Abby Feylea MSW went above and beyond to help us when we needed it most.
I received a email stating thank you for recent review, which kinda puzzled me! After reading the review.. I realized I had not posted anything on this facility. I apologize to all staff and directors of this facility for said review. I had …
Verkita Washington is a saint who truly cares about the patients. She works long hours has been the biggest help to my family! We are so appreciative of her and the other staff at Trustpoint!
My brother has been at Trustpoint Rehab about 2 months due to a massive stroke. Cannot say enough good things about the care he has received from nurses, techs and therapist!
If I could give this disgrace of a “mental health facility” less than one star, I would. Their intake supervisor Susan, shouldn’t be in the field at ALL. She treats patients like dogs. “Sit in the chair. Stay.” They aren’t supposed to turn …
Trust Point Hospital staff team was very helpful with my child treatment goals the staff was very caring and concern about my child well being thank to the staff at Trust Point Hospital for caring for my child and giving me insight about how to help and work with my child.
Saw a senior staff member punish a patient for having a reasonable display of emotion.
My medical needs, which were brought up repeatedly, were not even offered to be …
My son was in this hospital for 2 weeks. I worried sick, yet they assured me he would be fine. I pick him up and he’s got all these “friends” from the unit (16 and older friends….. He’s 12 years old) and apparently they let thr kids play …
Terrible experience with the mental health side. Caused my loved one more damage instead of helping. Poor communication, couldn’t get anything but a voicemail when reaching out to to them. The only thing they communicated well about was …
My loved one is there for rehabilitation following surgery. Staff are quick to fix complaints but as soon as we leave the issues happen all over again.
1) In the first 5 days my loved one has been there, the room was not swept, …
I checked myself in over a month ago after a severe manic episode brought on by my Bi-Polar 1 disorder. I asked to be discharged. In an effort to keep me there longer, I was threatened by my social worker with a massive bill after they said …
The social work department let me down. Did not take care of filling out my leave papers as they promised. I had to spend hours trying to get in touch with someone who would help me. You can’t talk to anyone in social work department you …
This hospital is absolutely horrible. Almost killed my grandfather with dementia due to complete negligence. They do not care for the patients nor communicate with the families. They should be ashamed of themselves.
I would not recommend anyone putting their care into the hands of this place. Even out of convenience, there is no point. You will spend a bunch of money just for them to not even get to the root of your problems. They lump everyone under …
I would not recommend committing oneself to the inpatient program at this place. Doctors and social workers-who have direct control over your treatment and discharge- are hardly ever seen or able to be talked to by patient. And when you do …
If I could give no stars I would. My mom was there for almost 2 months. We were told she had dementia, but she was fine the night before she was taken to the hospital. From the start all they cared about was giving her ECT(electro shock …
Was a great place to work at until many hiring freezes and lack of staff. Companies shouldn’t expand or add extra job tasks without proper staffing. Many lazy workers that make the job unnecessarily hard. Management is either lazy or just …
My husband Mario was recently admitted to Clearpath, he is 59 and has Dementia. We live in Huntsville, AL. but since he was in a nursing home in Tenn. they sent him to Trustpoint at Murfreesboro. He was there for about 1 month just leaving …
I just spent 6 days on the ADU ward at TrustPoint. I was in desperate need of help for severe depression & they gave it to me. Yes it was a lockdown unit & phone calls & visitation was limited, but that’s actually what I needed. I needed to …
Trust Point is not the place to go if you are actively seeking help. If you want to get real help for mental illness or mood disorders do not go here. Therapy here includes coloring pictures everyday, watching children’s movies about …
Great staff and overall experience. This facility is dedicated to teaching youth coping skills they will use for life instead of pushing medications at the problems. I’m very impressed by their skill and professionalism and highly recommend them!
I don’t understand – these family members writing these reviews were not there – and patients with dementia, severe depression, etc, unfortunately may not be able to give accurate info. I was at this facility after a bad choice by a n.p. …
For the people saying “the ones who are giving five stars are fake, or didn’t go here” are wrong. If I could, I would give this place more than five stars I would. I was in trust points behavioral health unit down stairs in March, and every …
Girl no. I don’t even know where to begin. This place is a hellscape. I have still have PTSD from the way they treated me
After a fall that resulted in a brain bleed, my husband was admitted to TrustPoint for 6 weeks of Rehab, words cannot express the great level of care he received, from the Doctors, Nurses, Techs, as well as the Physical, Occupational, and …
I don’t know how ANYONE would give this place anything over 1 star! I would give it a ZERO if I could. They OVER MEDICATE, by at least 900mg, and, they put DNR bracelets on patients that don’t need or want them. Then, they blame the patient …
My sister was not treated with dignity. They lost her clothes and her shoes. They would not let us see her or talk to her. She came out of this place in worst shape than she went in. Would not take a dog to this place. Disappointment …
I recently left this facility and I have a few things to say about it. First Rosemary is WONDERFUL to say the least, she actually listened to me and helped me with what was actually going on with me and what my real problem was, not what …
Unprofessional staff receptionist Bailey is rude to family members. My sister has been there for 2days & seen a doctor once for 10 mis they lost the key to her vehicle &she has not received anything we items we dropped off for her they …
My husband was transferred here Feb. 13th. He was like a baby bed bound. In a matter of days they had him sittting up, walking with a cane and helping him cope with left side peripheral vision loss. I am so amazed at how far he has come and …
Enjoy working with all the professionals at TrustPoint, especially Ashleigh. I never hesitate to refer clients to them, as I know that they’ll be well cared for.
tbh it helped alot and the workers are super nice. I was struggling and wanted to commit suicide and i went here and by the time i was out i was happy and confident. the beds suck tho. they do laundry everynight and they teach really amazing coping skills and other things. the workers are incredibly nice.
It’s the best place to go Jimmy got his equipment he needed to come home with he got his meds they treated him with respect they’re just the best if anyone needs to go that’s where they need to go
The one star is being way too generous, but it would not let me put anything less! DO NOT, I repeat, DO NOT take your loved senior family member to this hospital! My mother was just released after a three and a half week stay, and she came …
I am absolutely astonished at the reviews I’ve read!!! Years ago, after our only child & Daughter married then died months afterwards, My wife had experienced a symilar need to have help. I’ve had many many friends and patients tell me of …
If I could put zero I would. My therapist sent police to my house for a welfare check. I’ve had some serious family issues with my daughter stealing my identity to obtain loans, getting access to my checking account..it was stressful and a …
I spent six days here two weeks ago and am now in their outpatient program. The doctors are awesome and truly care, but there are a few nurses that were very rude. The food is bland half the week, but I always got dessert. I made a lot of …
I would not recommend this facility for older adult psychiatric care. From what we experienced, the older adults are “herded” into one room with a television and watched by a nurse. I was expecting my mom to have intensive one-on-one …
My wife was admitted un willing and unknowingly. Because how they did it we have no say in when she comes home. Staff don’t know what’s going on. Each person you ask will tell you something different. They don’t let you visit unless they …
Elizabeth Edwards is always so friendly and on top of her game! It is a joy to know someone like her! Staff in all departments have been fantastic and caring!
My grandmother is a patient on the senior unit presently. She is always clean and smiling everytime i see her. I have noticed a dramatic change in her mood for the better. Everyone has been so helpful and supportive. I am thankful for this hospital and all its staff!
I recently lost my wife of 30 years a few months ago , & have suffered vicious anxiety & depression resulting from that . To say I’ve been having a hard time would be humorously understating why I needed help . I finally reached out for …
So I worked at this hospital some months ago . I was going home upset every night at how the senior patients were treated. When I came forward about the neglect and abuse I seen I was told to keep my mouth shut. The techs and nurses were …
I wouldn’t even give this hospital a one star. My 11 yr old son was placed here for delusions. He stayed for 10 days. They took away one medication he was on. They increased 2 other of his medications. And left one alone. At discharge they …
A terrible experience for my family member. I am a nurse and can not fathom the complete lack of communication between staff members. The psych side of this facility is poorly run, mismanaged and the focus is pushing psych drugs, nothing …
Horrible place. After being admitted, staff and patients alike openly admitted they didn’t clean the shared bathroom, even with physically sick patients, with some lying saying they clean the bathroom 3 times a day. Clearly untrue since …
DO NOT GO HERE. It took over 48 hours after admitting me for the doctor to even see me. The social worker did not even schedule an outpatient follow up on my discharge. She was supposed to hear back from the therapist she supposedly called …
I worked at this facility for 6 months as a receptionist. Many people do not understand HIPPA. If a person is admitted for mental health reasons, the hospital CANNOT give out information about that patient to anyone, family or not without …
My husband was released from Vanderbilt hospital at around 5pm on Feb 5th, 2020.
I arrived at Trustpoint after he did at around 6:10 pm. He was in his assigned a …
1st time inpatient at any Psych Hospital– Most of the staff and nurses were great. But the problem I had was that I was there for therapy and all we did the majority of the time was chit-chat with one another, color, and listen to music …
My 15 year old son took his own life 3 months after being admitted here. You have your loved one admitted thinking they will receive counseling and care to address their concerns. This was certainly not the case with my son. They locked him …
I gave this hell hole 1 Star so I could comment.
My loved one had to sleep in the same clothes for 3 days because they didn’t give clothes to my LO. …
I read all the reviews and I’m truly grateful for the pleasant outcomes. My wife was clean for 21yrs she became very I’ll with multiple sclerosis along with several other illnesses she as contacted many facilities all turned her away money …
So disappointed that this hospital is closing their ClearPath clinic! This placed helped my child so much! Dr Patel was Awesome! Gave my son confidence and helped release his anxiety better! Now your closing the BEST thing that has helped my son! Hope you will fix this issue! Very disappointed!
My problem is with the IOP. The topic of drinking and using while in the program is treated as a very passive topic. Despite signing expectations before the program starts, the expectations are verbally made very unclear. …
My grandfather was admitted here on a Friday to the Physical Rehabilitation Unit and discharged on the following Friday. I cannot say enough good things! There have been a lot of reviews about the food, but he ate his plate clean for every …
Trustpoint has been a vital and trusted community partner. Ashleigh Thaler and her team never fail to assist our clients when we need them. I would highly recommend their services.
If I could give a negative rating I absolutely would. My girlfriend was Involuntarily admitted here for depression and it was the worst hospital experience I’ve ever had and I wasn’t even the one admitted. There was NO communication between …
The staff, truly, advocate for the improvement of your, mental, state by designing the care to fit your needs. I was a patient at TrustPoint Hospital and while I was there I noticed that I spoke to Medical Professionals about my condition …
Some of the Staff was awesome. The Tech there was ok. The best and most respectable staff was my social worker Sarah F. Jess S in Adolescent. Mark in ADU Miles in ADU Kristen pct ADU. And Sarah who is the Tech in ADU. Also Carlos and Tara …
I cannot believe you are closing the ClearPath offices. My son has done phenomenal while under the care of your physicians in this office. …
My social worker Sarah F. was fantastic, she came to see me just about every day and if she wasn’t there to see me and I had a question she would take the time to talk with me. She was great and I am so glad I had her, she’s really on top of her game!!!
If I could give less stars I would! This facility has been an absolute nightmare for my son! The nursing staff is terrible! My 18 yr old son has been hospitalized there for almost a week now. He was admitted due to being suicidal and …
Only gave this hospital one star so we could comment. My mother was transferred to TrustPoint after four days in Trauma unit. She was transferred out the next AM for heart issues. She was literally soaking in urine and feces. She reports …
BEWARE….Had a loved go in for counseling for family issue at home. They will lie and tell you that you can come and go as you please .The front desk staff will be very friendly but once they take you in the back they take all personal …
The issue is not the truistpoint hospital cos it’s very hard to deal with people especially mentally ill people. The issues is the way people end up here and hospitals that do the referral have no clue and doesn’t discuss what’s best for …
I brought my daughter in here in hopes she would come out feeling better. Although it was quite the opposite. She came out even worse than before. Her food was spoiled. She wasn’t given shampoo or body wash. She was given an OLD toothbrush …
I really wanted to be able to give this place a good review. They kept my daughter for 11 days and they were able to finally diagnosed her with sensory issues which had been overlooked by a different facility in the past. However, she came …
Let me start by saying, inpatient stays are scary. No matter where you go. What was different with Trustpoint is that they made sure my care continued after I was released. They didn’t just put a bandaid on my problems, they helped me to …
We thought we had won the lottery when we were accepted into Trustpoint! We were correct! The staff…nurses, techs, therapists, everyone were so good to me! Highly recommend!
Getting to work with the staff, especially Margaret, has been nothing short of amazing. She is an absolute pleasure to work with! I am deeply grateful to have the opportunity to continue to work along her side. Anyone seeking information – this is the place to be!
I was taken to trust point. Didn’t want to go their. Was talked into it. I didn’t sleep or eat for 2 days. I was treated with the most disrespect ever endured . Dr sing. Was the mot uncaring insensitive person I have ever meet .I am a …
I have never seen a place with such poor communication and proper follow through. I was guaranteed my daughter would be ready by 7 AM and when I got there she wasn’t ready. I informed them that I had to work and was unable to get here at …
My father was a patient at this facility. After only a few days he became severely dehydrated and had to be sent to the hospital. Apparently this is a known issue as they have signs reminding staff to keep patients hydrated. Additionally we …
I’ve had a great experience working with TrustPoint and Margaret in particular. I’m thankful to have these services here in Rutherford County. Caring staff that is devoted to serving this community well.
In summer of 2019 I stayed here for a week and it’s the first place I actually got some real help for my mental health. I had spent another week a month before, in a horrible mental health facility and it was the worst experience ever! …
Working with everyone at TrustPoint, especially Margaret, has been such a great experience. I am grateful for Margaret and the entire TrustPoint staff, and all that they do to support the community! If you need assistance or information to assist you or a loved one – look no further than TrustPoint.
My child was there fir 10 days and they took great care of her. Abigail was supper sportive and caring. She kept me informed of the progress. Thank you Abigail for caring for the patient as well as the family.
I am giving Trust Point a 5 star for their staff and especially the gifted Dr. Patel. He was able to help us with our daughter, after only meeting with her for an hour, and was able to figure out what had been going on and that she had been …
I was a patient at Trust Point Hospital. I was admitted there February 26th after I suffered a stroke. My honest opinion is if you have another option don’t make this place your first! I chose this place because even with Covid they allowed …
The reviews on this place or obviously fake. Anyone who writes this is a five star definitely didn’t go there. My father just left there after a week. He has dementia and was put in there to be evaluated. One of the two times a week we are …
I was there in August of 2020 and the staff was rude right from the start. One lady would continually steal my clothes and staff blamed me for having them in my room. Another lady shoved me down and staff once again blamed me. The staff …
I have been working with Ashleigh T for a little over a year to help provide care for the individuals I come in contact with. She is always responsive, helpful and friendly. Truly love being able to collaborate with her and Trustpoint within our community.
I was a patient there for 17 days. Most of the staff were ok but some were more on the rude side. The patients there were also pretty cool and I made some memories there but ultimately if I ever go back to a mental hospital I’d want to be somewhere else.
Dr. Patel and the staff at Trustpoint are remarkable to work with! It was the much needed intervention for our family member. The whole atmosphere is very calming and safe. We highly recommend and will always return here if future needs arise. Great experience for our family in our crisis situation!
Consequences of the decisions made by TrustPoint Hospital have the potential to be devastating. My child has been seen in the outpatient clinic owned by TrustPoint Hospital since May of 2018. Last week, Sept 2, we were notified that …
While Attempting to contact a patient after I was told about a potentially severe adverse reaction to medications they were placed on, I was put in contact with a nurse named Melinda. Melinda was very rude and unwilling to check on the …
I checked myself in for help, help at best was minimum. One on one therapy is not offered but you can ask to speak with any nurse on staff….. Several staff seemed to be put out with having to be there, to the point I feel they should …
It’s a great place mostly great nurses but not all, patty, cna Tasha. The food was the best hospital food I’ve ever eat & sweet tea they know we’re in the south. Love my social worker is still trying to help me get in a rehab as well as my …
My husband recently transferred here after hospitalization. The staff here was wonderful. I highly recommend them.
Trustpoint hospital is an excellent hospital here in Murfreesboro. The doctors and therapists were absolutely top notch. The food was great and the care was amazing. If you can choose this as your rehab hospital, please do!
Worst experience we have ever had with a hospital. Never allowed my child to shower while in their care, never called to inform me of her care during her stay or when discharged, didn’t have a safety plan set for my child, had entire …
This facility is excellent! After 4 months of group therapy in the Intense Outpatient Program, I have a new lease on life. As a veteran with PTSD and depression, the program has guided me in realizing who I am, what shaped me as a person, …
One of our toughest is when my mother gets sick, but Trustpoint made it easier with their treatment and professionalism. My mother was impressed with the cleaningness of the fascilities, how nice the staff treated her, and never once did she feel hungry. Thank you and God Bless you.
The staff are awesome! The place is always clean. Therapists know what they are doing!
The technicians, nurses, social workers, doctors, students, and everyone else involved were so caring. They always tried to make sure every kid in the adolescent unit felt safe. They always checked in on us and made sure we were okay. If …
I have worked with Trustpoint due to being in senior living. Ashleigh Thaler is their business development representative. She is fantastic! Educated our community on all the importance of their rehab and behavioral health avenues. They …
I am very pleased with the care my 12 yr old son has gotten at Trustpoint. I work in psych myself and I was very surprised at their high level of care. His doctor and social worker were very caring and informative, and communicated with me …
Called to admit my father for suicide ideologies. He quit his job and no longer has health insurance. Lady on the phone told me it’s 1,000 a day, and if I can’t pay upfront he doesn’t get in. She told me IT IS BECAUSE HE QUIT HIS JOB HIS LIFE DOSENT MATTER. THEY SAID THAT TO ME.
My stay was 10/18/21 to 10/25/21 and I was on ADU.
The nurses were very nice and attentive, and always called me by my preferred …
I appreciate the help I received at the time, even though I did not realize I needed it. Kudos, Trustpoint. The little blonde Dr. goes hard on ya. LOL
I was sent to Trust Point for Rehab after a lower left leg amputation. All the staff at this facility are top notch. They were always on time with my pain management medication so I was never in pain. The nurses and technicians were kind …
worst in-patient facility i’ve ever been to. Majority of The staff treats the children like dogs and doesn’t care about you or health at all. They kept upping my med dosage for no reason at all or caution, ended up having joint problems …
I attended PHP and do not have any complaints. The group leaders, nurses and doctors were all very helpful and I feel incredibly grateful to them and hopeful about my recovery. The staff are super helpful in creating a safe environment for …
Without going into too much detail…
…This has been one of the best experiences for one of our relatives. The nursing staff, the Doctors, have been top notch, & eager to help. The atmosphere isn’t …
I want to start with Mrs Ashlyin she was very kind hearted kept us in the loop of things that were going on and you could tell She genuinely cared about us
Mrs. Peyton was the same way; very bubbly personality and extremely generous. These two staff members had a way of making you feel loved and validated. Thank you guys so much.l
Regarding inpatient…
Pros: The nurses and techs on front half days go out of their way to make …
Writing a review again since they deleted my last one🙄🙄. I would hate to give this place a One star. This place is awful. Nurses/Techs were so rude.. minus a couple who were actually nice. I get having a bad day but being rude and having an …
I was absolutely appalled at how we were treated. My wife went at 0700 and was told to come back around 1200, where I waited with her. Visibly upset and distraught, crying on my shoulder. We waited for over an hour, and were told to come …
**My stay was 6/9/21 to 6/19/21** Thank you Trustpoint for putting me on new medication. The only reason that this review is four stars instead of five is because of substandard communication with my outpatient psychiatrist. Otherwise, this …
My father was placed here in 2019 and I am writing the review and hopeful it might help someone who has to read reviews and make a difficult decision on where to place their loved one/themselves. The facility was VERY clean, the staff was …
I just got out of inpatient here, so I’ll give you a rundown.
The therapy in general? Pretty good! I learned a lot of coping skills and the …
Anyone who posts 5 stars obviously wasn’t a patient themselves. I’ve been here for 3 days and I regret it. The staff isn’t paid their worth so you’re lucky if you get someone who cares. If you are on a bed alarm be prepared to hold it or …
Since I’ve mostly seen parents leaving reviews, here’s my experience as a patient, and I’m going to be very blunt.
I am a teen who’s been to Trustpoint twice, and both times, I was treated with …
It was sick and also I painted my nails hot pink and they let me listen to mcr when the new song came out and also my social worker grace was the best and helped me out bad ^_^
Just wanna say how amazing the staff at trustpoint is. The nurses (Wilma, Will)are amazing, and attentive. Tim is such an outstanding Patient care tech. Sarah Frazier is one the best social workers I’ve ever met. She really does go above …
Trustpoint Hospital is the number 1 facility I refer to for mental health inpatient placement. Their admissions department is always very quick to respond, and they offer a quick disposition as to whether or not they can accept the …
After 3 months in 3 hospitals for COVID-19, I needed a hospital for physical therapy. We had a couple options to choose from and Trustpoint Hospital seemed to be the best place for me. As soon as I arrived I knew we had chosen the best …
I had a family member who was in need of physical rehab after an extended hospital stay. We were nervous about choosing the right facility and we received a referral to Trustpoint. Margaret was friendly, knowledgeable, and put us at ease …
Dan and Liz with the PHP program are amazing! This program could benefit everyone. Cannot thank them enough for the skills and tools I learned to focus on my mental health.
For the most part being here was awesome it was a breath of fresh are and I felt isolated and worryless it was nice BUT my social worker i chat remember her name threatened me with hell and defended and victomized my abusive mother:( I …
Neko at the blue desk helped me retrieve my medication I left here from my stay from over two weeks ago at trust point. The medication was very expensive and so I had to bring it in myself to have them administer it. The name of the medication was Prempro. She was of great assistance.
Just called to ask questions and the intake lady cussed me out. What in the world?! Are you kidding me? Wow this I will be reported to your main office. Never is cussing at a patients family acceptable! If I could rate less than 1 I would. …
I will Never let my child go there ever again. They have been calling her out of her name. She is a Vegetarian and they are giving her meat. And when she tell them then she is picky. I’ve been trying to check on her and the staff is Rude …
My stay was great experience. My social worker Sarah F was the best. She made herself available and actively listened to my concerns. My PCT was Kristian. She was always pleasant and respectful. If I had to be in this situation again, I …
When I walked into the doors of Trust Point I was completely defeated. I was just coming back from a relapse and was trying to grieve the three parents and my best friend who had all died in the past year. So I decided to try something …
As an employee, I am almost 2 years in and learn something new everyday. I love getting to know everyone in the community and helping those in need. Although we can’t help everyone, I know we are making a difference in Middle Tennessee and the surrounding areas.
Trustpoint is a great facility!!! Lizz, Dan and Courtney are the best. They truly care about helping you in your recovery by creating a safe space free from judgment
Idk if he is still there, but I went in March 2022. I did group therapy 3x a week for 3 hours at a time. I was with Tim Patton. He was absolutely amazing. Never assumed anything, and would help me talk through my feelings. Unfortunately, I …
Neko at front desk was most courteous and helpful, even remembered my hometown. Ken, social worker, was excellent as well. Dr. Singh spoke plainly in layman’s terms about our options. Under similar circumstances regarding mental health, I would choose TrustPoint again.
I hate I even have to give this place one star. Months ago… My grandfather went into the hospital fine. He had been walking, eating, farming. A PERFECTLY HEALTHY MAN. We thought it may be infection or onset dementia. We were TOLD we HAD to …
We can’t say enough good things about the care that my husband has received at Trustpoint. All of the caregivers, the staff, and the rehab staff have just been phenomenal. They have all been so sweet and caring and truly professional. We highly recommend anyone in need of rehab services.
We are in dire need of a revamp of our mental health services offering. Caregivers here I believe meant well, however the process and staffing was poor. My son voluntarily admitted himself after we discussed as a family that he needed help …
My dad has been in this facility for 7 days and my family has received no updates. One receptionist was very kind and helpful. I gave my information to a different receptionist twice and was told a social worker would contact me that day. …
I am still in IOP (intensive outpatient therapy) at Trustpoint.
It is a group type therapy with the most beautiful therapists. They are compassionate, insightful, motivated to help you heal, and are very well educated. I’ve …
I could not say enough good things about the PHP program if I tried. Liz, Courtney and Dan are all phenomenal at what they do. You can tell that they truly care about each of the people in the group and that they were called to do what they …
The staff has been great. They were so kind and helpful. The doctor, case worker, nurses, therapists..everyone deserves at least 5 stars. They were always there for both of us. We were so lucky that we were able to go to Trustpoint Rehab Hospital. We will always remember the staff for all their help and kindness.
They took excellent care of my family member and made sure my family member wasn’t discharged until absolutely ready. Elizabeth Edwards was our case worker and was there for us every step of the way. She worked so hard and got everything …
The staff is rude. They hung up on the pharmacy twice. My daughter was hospitalized because she didn’t have meds. A week after release, still haven’t sent any prescriptions and just hang up on you if you inquire.
Horrible communication. It’s been a month and my family hasn’t been able to reach a doctor or someone regarding our loved ones care. Now we’re having to turn to legal action against trust point. I wouldn’t send a loved one here.
They had no idea how to care for my husband and after just after 2 days stay there, had him taken to a hospital. It was no medical emergency. The nursing staff had little knowledge .
It was a setback on his health.
Received excellent care, and treated us like family. Our only complaint would be the food. But my dad’s grumpy, and it is hospital foo, so…be your own judge!
I was there. I had a roommate that wasn’t allowed a roommate. And it eas the night before I was leaving and I got violated by my roommate. I didn’t want anything done to me I didn’t want to do anything. I didn’t tell the staff since my …
This place was horrible. My husband was neglected and their concerns do not seem to be FOR the patient. We had a list of 25 complaints after the first day. They tried to convince us to give them a second chance, but after seeing what they did in the first 24 hours, there was no way I could leave him in their “care”.
Oh, I don’t know where to begin…
I was a lost soul, looking for help. Through a series of angels, I ended up at TrustPoint. To say it was the best decision I EVER made, is an understatement!!!! …
Worst hospital ever for adolescents. All they wanted to do was change medications based off of personal opinion of what the doctor- Dr Sean- feels and not what works for the patient and then only being there for a week, sent my daughter on …
Sara Frazier, Social Worker, is the worst! She is extremely unprofessional and disrespectful to parents. Does not seem the organization wants to help people – just get them on meds and collect fees is their main focus. Impossible to call …
I’ll review from my best experiences to my worst. I was in the PHP and IOP programs, and inpatient briefly. …
My daughter is currently enrolled and in Intensive Outpatient Therapy (Adolescent). I honestly cannot even say in words how amazing the therapy is. Everyone that is working with my daughter at Truspoint is seriously a lifesaver. They uplift …
I stayed 4 yrs ago and the stay was much better. This time there was very little therapy or activity time. No real resources given. It seemed more like just telling us when we could and couldn’t do something. Watched a lot of TV and Played …
A little disorganized and sloppy, especially on BHU. Overall, the staff are caring and understanding, but there are a couple who really should not be working there. ADU has a great posted schedule, but don’t follow it everyday. Would be …
Neko tried to help as much as possible. She would get 5 starts but this is more about the hospital. I appreciate everything she did. …
If I could give negative star rating to this facility, I would gladly do so. If you truly value your elderly family member and they are in need of geriatric psych services (due to dementia or Alzheimer’s) DO NOT allow them to be admitted …
Something has changed in the management in the past year and half or so. I came the first time in January 2021, and it was ok. I was there for 20-something days and very little was wrong. My visit last October was horrible, not necessarily …
DO NOT SEND YOUR LOVED ONES HERE AT ALL!!!!! Absolutely worse facility I have ever had to deal with. Suppose to have sent my dads meds into pharmacy and never did. Kept promising daily updates, never received one call. Any time id call, …
The first time I went to trust point I got sick. Like bad, I was THROWING UP and having an upset stomach. One night I Threw up, they did nothing they kept talking and basically ignored me when I was throwing up in the public bathroom …
I will give TrustPoint Hospital a 3/5 Stars for Poor Communication.
Read more for explanation: …
DO NOT TAKE YOUR LOVED ONES HERE!!!
My mom, 82 years old was admitted for medication management. She has dementia and she is very active as she always has been. …
The partial hospitalization program was helpful after I was discharged from inpatient. It offered the support and care I needed to continue working on the issues that had led to needing inpatient care as well as skills to prevent …
First time being hospitalized ever, and honestly it was pretty nice. I received good care, more than enough food, and a nice rigid structure while in a very odd environment. However, they tricked me into paying at discharge (and even …
My husband had two stays at TPH. During both stays the staff was excellent. They anticipated his needs and made his as comfortable as possible. I also can’t say enough about the Rehab staff. They were motivating and also pushed him to …
Upon walking into the hospital this morning to pick up my loved one, I encountered some very friendly faces. I wasn’t sure what to expect when I got there but the receptionist was very friendly and kept me up-to-date on when my loved one …