Since 1999, we have had the privilege and opportunity to provide the highest quality of Family Medicine and Urgent Care services to the communities … See more
Read More| Thursday | 8AM to 7PM |
| Friday | 8AM to 7PM |
| Saturday | 9AM to 3PM |
| Sunday | 10AM to 3PM |
| Monday | 8AM to 7PM |
| Tuesday | 8AM to 7PM |
| Wednesday | 8AM to 7PM |
5 Journey Ste 130, Aliso Viejo, CA 92656
Excellent.
Great care !!!
Compassionate, committed,and Caring
Great practice. Always a good experience.
Every time awesome care and super pro…
Good helpful folks
Wonderful team of doctors, nurses and office people. The best! Thank you.
Great service, excellent care, professional staff from front desk to doctors and everyone in between.
Dr. Cheng and the team of Providers at South Coast are excellent. Knowledgeable and caring every time
I have been bringing my daughter here for about 9 years. Great doctors who really care.
Stay away! They made a mistake with my immigration physical exam, as a result my process is going to be delayed, and did not even apologize for their oversight.
Dr. Cheng is great, but I was insulted by the receptionist so I am finding a new family medical provider.
Nice staff. Clean. Took care of me. quick in and out.
Doctors are great, however their billing department needs a lot of work. You’ll get bills months later, pay them and get billed again for the same service.
The South Coast Medical Group staff, PA’s and doctors are all friendly and professional. I always leave there feeling very well cared for.
The worst place I’ve been to in my life. Don’t go. They price gouged me and charged me for a service they are not qualified to even do. All they care about is getting your money. This should have been a normal office visit, which I paid.
Pretty good. Not super friendly at the front desk, but they are open after business hours and weekends. Plus it helps when they provide treatment of any infections or severe colds every time I’ve had something.
This receptionist really has an attitude, I called to go because I am really sick and she really gave me the worst attitude, if you are working with patients you need to make them at least feel like you cate and for people to feel ok, you …
Dr. Shannon O’Connor’s thoroughness and care exceeding beyond my expectations. The front office staff are helpful and friendly, they seem to really like their jobs.
I checked my son in at 12:36 for a recheck of his ears. It is now 1:49 pm and we have yet to be called back to go into a room. I don’t know how anyone’s schedule works with this. I think it’s time for me to move on. …
Their billing depart won’t refund my overpaid $20 until they receive the money from Insurance company which is 4 months later. I don’t know what they are worrying about or just want to be good make me patiently frustrated and hope me won’t be back for debt?
The ladies at the front desk were very helpful and quick. The PA, Chardonnay, was also great to speak with and very informative and actually cared. Overall fantastic experience at an Urgent Care facility
Dr. John Cheng has been my primary care physician for some 10 years. He is tremendous. I have referred him both friends, family and clients. I know that Dr. Cheng will take good care of my referrals.
The front desk staff are rude, combative and disrespectful, and the “office manager” (another arrogant biatch) supports and enables this complete lack of professionalism. I wouldn’t trust anyone in this facility with even a minor health issue. Who hires stupid, shallow people like this?
really bad, all the girls working there have no bedside manners…they work and treat you like you do not matter…
The doctor who saw me didn’t guide, help or advice me in any way… …
I left 2 voicemails relating to a prior urgent care visit for chest pain as well as to inquire about the results of a blood workup sample that was submitted to South Coast Medical Group to rule out any serious heart conditions. I never received a call back.
Worst experience! Went to get immunizations, sat in a room for 40 min. Decided to leave without being seen by DR and immunizations and was still charged. When I asked about bill I received! Wait for it! I was counseled on immunizations! $180 for counseling..😂🤣 …
I just started with them last week. I was not able to see a doctor I saw a PA. He was very nice but getting through the paperwork and getting any referrals for tests is very time consuming. Be prepared to follow-up over and over again. They …
keep getting a bill for $25.00 for a missed appt., the only problem is I never made an appt. When I call they say they will take care of it and the next month I get the same bill. I have a suggestion! why dont you check the patients …
Do not go here they are the worst! My dad has Covid and severe bronchitis they couldn’t even order him the nebulizer to take the medication they prescribed. We called for days kept getting the run around and had the buy one on line. They …
Dr. Cheng doesn’t EVER keep his appointment times. I’ve been sitting and waiting for him now for 45 minutes past my appointment time. This is common practice as he never keeps it within 15 minutes… Going to look for another primary care Dr.
You might as well go to urgent care. 2 hour wait to see a NP. Called to pick up X-ray’s said said they would be ready gave them 40 min extra time and still not ready. Once again I had to wait. Time for new primary Dr..
The front office staff lost my personal paperwork from a month ago. I came back in for another appointment yesterday and they were not able to find the original paperwork. I will be reporting this violation. Dr. O’Connor is kind, helpful, and efficient.
Incredibly compassionate staff, always seeking to maximize their duty of care.
The professionalism of the front office personnel ,and the kindness and …
For the last 20 years Dr. John Cheng has been my personal physician, and I couldn’t be prouder to have him watching and guiding my health needs. He is a Dr. that TRULY cares, not one which just “acts” like he cares! When I need a dr. he is …
This place is Californian health care at its finest. A joke. The women up front dont acknowledge you until you verbally get their attention. Someone brought their dog inside and the nurse ignored me until the dog left with the …
Dr. Cheng vas very helpful in treating my wrist/thumb pain that was preventing me from working. The very carefully placed injections made a tremendous difference. …
What can I say other than Dr. Cheng is AWESOME!! I am in my 40s so I have seen a few Doctors over the years and I was about to think all of the great ones had retired. Just by chance we went to South Coast Medical cause it was easy. We …
South Medical Group has been taking care of us for years and are always there for us. The doctors provide amazing care and the staff is always responsive and helpful. Barbara, especially, goes above and beyond to make sure our requests are handled promptly every time we call. Thank you Barbara and thank you SCMG! 🙏🏽 …
My family and I have been going to South Coast Medical Group for several years. Dr. Cheng is extremely knowledgeable and responsive. They have a great walk-in clinic and a helpful staff. I have been treated for sports related injuries and …
I wouldn’t trust these people with handling urgent care matters. I was wrongly referred here by my insurance and primary care physician and I am disgusted that places like this even exist. They were not able to help, and their lack of covid procedures and practices make this place very unsafe.
I wrote this review already on Yelp, but the experience was so TERRIBLE that its worth repeating!
This place is run terribly. No appointment except for physicals means you could …
South Coast Medical Group is gold standard of primary care. This is a site where the medical director and provider Dr. Cheng truly encompasses what it means to provide old fashioned patient centered care. Dr. Cheng clearly embraces his …
Dr Cheng is helpful when I’m able to see him, however he’s never available. The front desk staff is impatient and unhelpful. Their response times are SLOW or sometimes nonexistant. They wait for you (the patient) to bug them to finally come …
Avoid this place. I booked an online visit to request blood work. Results come in and I’m asked to schedule a follow up to review the results. I ask for the labs and am told no that’s what the appt is for. #1 you don’t own my labs.. if I …
I’m very sad about what happened to Dr. John…🌹..Cheng..🥺.. I never met him I wish I did… to all the staff who help me with my health care I just want to thank everyone of you… from Newport Beach California Balboa Island..RIP John Cheng💐🕊 …
My Fiancee was quite unwell whilst on holiday in California and our English Travel insurance would not pay out on her condition but they were happy to see her for a reasonable fee. She also had to change her drugs a few days later as they …
I don’t normally leave any reviews, but this could not be overlooked. I had severe kidney pain. The PA argued with me that it was musculoskeletal, I am a chiropractor and am fully aware of what musculoskeletal pain feels like. I went the …
This place has terrible service. Hard to see a Dr.
PA Shaun Brewster saw me.
Over three weeks went by before I had to call to get followup on lab results. …
I had a great experience each time I have gone here. All the physicians and providers are kind, explain information very well, and make sure they provide the highest level of care possible. Also, the staff are very welcoming and kind, and treat everyone with much respect.
I don’t recommend this place to any one, it is a big joke. I came today to refill my medication after new insurance. The moment the medical assistant who is called Barbara Garcia took me to the room and asked about the reason for the visit, …
South Coast Medical Group consistently provides “Patient Family Centered Care”. The Physicians, Nurse Practitioners, PA’s and Medical Assistants are very skilled and service oriented. They have a positive attitude and always go the extra …
I don’t normally leave a review but I feel it necessary that I report what I experienced at this facility. I saw a new Dr. which went well but the follow up from the staff including the receptionists was absolutely unprofessional. I had …
Dr Cheng is an awesome Doctor with thorough analysis of my medical needs. Unfortunately, can’t see him for physicals anymore so may move on. …
Don’t bother attempting to call only if you have a couple of hours to waste sitting on hold.
The worst experience I’ve ever had with a Doctor’s visit. Our first (my husband’s and i) appointment was a waste of time and copays. Our appointments were booked with the wrong Doctors (in fact, Dr. Cheng we didn’teven meet), we spent over …
I have been going here for 2 years and have always left feeling great! The whole environment makes me feel comfortable and well taken care of, and Dr. O’Conner is the best doctor I’ve ever had! I will be going here forever 🙂 …
I agree with the other reviews on this site that the majority of the staff is really condescending, rude and disrespectful. I went there for help and I got shamed and humiliated not being perfect. I give a higher rating for the medical team …
I would highly recommend to avoid this place at all cost. You can see that I almost never ever leave a bad review. Long story short, I went in for a simple yearly check up and they told me that they give EKG’s as part of the physical. Then …
Dr Cheng worked here. Those who were able to have a visit with him were the lucky ones. May he forever Rest in Paradise. He died a hero. A Doctor who truly saved lives, up until his very last breath. We Love you Dr. John Cheng.
Update (10/2022) – SCMG does appointments now, in addition to being able to walk-in without an appointment. Yay. Either way Dr. O’Conner and SCMG are the best. I have seen many physicians in my lifetime and Dr. O’Conner is by far the …
She didn’t give me the instructions how the medication, not what to give me excuse for my job, not give me a referral when I asked for feet doctor, i did call to complain and he use an excuse… which is not valid because if i use an a …
Please read the reviews about the rude staff before scheduling an appointment here. …