SG Homecare

SG Homecare, Inc.

SG Homecare is a leading provider of quality service, home medical equipment, and disposable medical supplies to patients throughout California. See more

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SG Homecare Reviews ( 93 )

  1. Very poor customer service. Unfortunately we have no choice but to use this company per our insurance. Stay away from this company till they get their act straight which is a long shot since we’ve been dealing with them for a few years now.

  2. Well I was helped by Cheryl after a couple of miscoded codes given to them from my foot surgeons office and when I finally got around to getting the proper codes I was told on Friday the 28 that I am wrapping my foot with rags and the rags …

  3. Horrible place on getting your order to you on time every month and letting you know when your current authorization is about to expire also Customer service is not good I call and the representative ask me if I can hold but doesn’t wait …

  4. BELOW AVERAGE IS STILL TOO GOOD OF A THING TO SAY EVERY MONTHS ORDER OF MEDICAL SUPPLIES IS EITHER SHORT IN QUANTITIES OR JUST MISSING ITEMS BUT YET THE INVOICE SAYS THE ORDER IS COMPLETE AND SHIPPED IN FULL. I DON’T BOTHER CALLING TO SEE …

  5. This organization has the worst customer service I have ever encountered. Anyone else would be out of business. Forget trying to reach a person or if you have a question. I have tried and tried to reach a person to no avail. Very poor management! The absolute worst I have ever encountered.

  6. This place is horrible. They don’t explain anything to you and they don’t know what the heck they’re doing. On top of their horrible customer service, they have a long wait time for a place where we can never reach anyone mpst of the time. You hear music for 10 minutes and then they disconnect the call. HORRIBLE!!!!!

  7. Probably the worst customer service ever. I asked for adult small crutches, they bring medium. I ask again, they bring small toddler. I go in and finally get my size and the guy goes “You finally get new crutches and you don’t even use them?”. Just down right rude.

  8. They are great! I get get everything I need in a timely manner, their respiratory therapists are amazing and make sure I had All of the information I needed To understand my bipap.

  9. Spent 30 minutes on hold, finally someone helped me and then got disconnected. I called back and spent another 30 minutes on hold. Then being on hold must have run into their lunch hour because all of a sudden the “you have reached us out …

  10. I’m giving one star because we I can’t give 0 stars. They have literally delayed my care for MONTHS trying to get the equipment that I need. Trying to get the insurance to approve a different company because no one at SG even knows what they are doing!!

  11. SG Homecare has been billing us for a wheel chair for almost a year that was never requested and was returned to them after a month. I have sent two written notices to them and called them to inform them that they were billing us for rental …

  12. What a scam company. if you don’t check your what you ordered, they will over bills you for things that you don’t even receive. Then auto bill you with many invoices. I’ll report to Business Bureau. What a punch of crooks.

  13. Compare this company with Apria Health Care they have a long way to improve and a lot to learn from others, each month I have to call in for resupply and each time the operator would ask what kind of supply I am asking for? this time the …

  14. I’m still waiting for my order of my aunt 79 years old hospital bed ..no phone calls , no explanation whatsoever ..Calling the office several time a day..no respond ..one of the most horrible customer service I ever experienced..I …

  15. Terrible experience and management. We have all necessary Rxs, but they try to provide the cheapest and non-comfortable medical supplies and equipment. Our family feels disgraceful being recipients of this company. So sad they are only one …

  16. What a scam.. Was referred to these guys to fulfill a prescription for a glucose monitor. The retail cost from these clowns was literally 3 times the regular retail price. My co-pay after a 50% coverage from the insurance company was …

  17. So don’t even bother calling these people, they won’t call you back. I picked up a bi_pap machine and was told they were out of large masks and had to take a medium. I’ve called 3 times about the mask not fitting and they acted like it’s my …

  18. This is the worse of companies. You sign an agreement, they change the agreement and auto bill for the entire amount with no notification. It is paid off so forget them. Pops, no they start billing you months later. You cannot reach them, …

  19. So far, cannot give even one star….. They had an order from my insurance and have not contacted me. I had to call them, and now it has been already over a week, and there is no response. I just called again and was transferred to another department where one should wait for AGES….. Incredible!

  20. Unproffesional & Rude. Worst customer service ever. Unhelpful and no empathy. This company shouldn’t even be aloud to conduct business in the medical field. They don t. Return calls or follow through. This is medical supplies people. …

  21. Horrible Customer Service. I can’t believe this company is till in business. They sent a broken wheelchair and after several calls and hours on hold, they sent a technician to fix it. The technician said it can’t be fixed and he’ll report …

  22. Waited on the line for someone to answer was over 7 minutes, and I hung up. Called back later waited 6 minutes and someone picked up and had to transfer to another department and waited 7 + minutes for an answer. So why do customers have to wait well over 20 minutes to resolve an issue?

  23. reviews are accurate – horrible place

    They don’t care about these reviews because they have medical insurance contracts so they don’t have to deliver competitive correct service that people are happy with.

  24. When I speak with customer service (Jay is excellent) I always get helpful, knowledgeable representatives on the phone. The Costa Mesa location is very reliable and make sure you have the products you need as quickly as the next day. Great people make a great company! I am glad to have you as my vendor.

  25. This company does not care about people. My Insurance and my medical group are in network with them and they still denied my son supplies. Shady if you ask me. Everytime I call I get the run around. Shame on you S & G Homecare for denying services to the ones who need it most.

  26. I was helped by Mitchell regarding replacement of my home oxygen unit. He was courteous, polite, and professional in scheduling a same day replacement for me. So far, this company has an excellent rating in providing my service requests.

  27. We will see what happens today. So far they get three stars for fair. They like giving you what they want to give you not what insurance or the doctor order. Slow at phone response. They are polite. And a four to five hour wait for a replacement wheelchair if yours is down but that is standard in the DME industry.

  28. Beg your physician to send your order to another DME company!! Trust me, it will save you a lot of stress and high blood pressure. I’m not even the patient but it’s been so difficult to get my husband’s supplies on time let alone the entire …

  29. My pulmonologist submitted an URGENT request for oxygen home delivery which my insurance company immediately authorized. Five days later, a rep finally got around to calling to arrange delivery. When I called back, they kept me on hold for over 10 minutes. Nonexistent customer service.

  30. Dealing with SG Homecare is quite possibly the worst interaction I have ever had with a DME provider. Customer service is horrendous. Spare yourself the trouble and ask your doctor to order services from a different company

  31. This is the only company my insurance will deal with. Which is strange because if one examines the invoice they are charging outrageous prices for simple wound care supplies. If you call cust srvc prepare to be abandoned in hold hell. The …

  32. We needed oxygen on a Sunday so that my mom could go home from the hospital. They delivered a portable unit to the hospital and then met us at the home two hours later with an oxygen concentrator an extra portable tanks. Carlos was …

  33. Called to find some information on Phillips recall of CPAP machines. The person I spoke with was rude and condescending. Tried to talk with a supervisor but after 10 minutes they hadn’t located one yet. Since LLU uses this provider I am kind of stuck with them. They are not recommended!

  34. The delivery drivers are compassionate and caring. However, the office personnel seem to have been hired based on their lack of compassion, lack of truthfulness, and eagerness to tell any lie to get rid of you. Even the “customer service …

  35. I just received a “hospital bed” for my 90 year old mother and boy did SG Homecare really screw up!! 1st of all the bed arrived defective and “definitely used” with a mattress that must’ve come from some kind of prison!! Plastic and sponge …

  36. My order was shipped wrong. I ordered the WISP headgear and cushions. They sent the DREAM WISP. I had to use and even even though it was their error for shipping the wrong system they would not replace with the right one. Said I have to …

  37. They are the worst at delivering on time. They’ll call every month to “confirm” the order and you have to pick up the call every time. Otherwise, the order won’t ship even if it’s a recurring order that you’ve been receiving every single …

  38. I doubt that these people have corrupted accounting! I got a Bill for $350. I called and they say that my insurance did not cover these charges and I must pay that amount ASAP, that was with 2 separate customer service reps. finally called …

  39. This medical supply company is terrible they have poor customer service or better yet it’s safer to say they have NO customer service. When you call them they put you on hold for the longest time and it’s the same music the whole time. I …

  40. I have spoken with 3 different people from this company and the experience is consistent that they do not seem to care about customer service. Last person I spoke with basically just said that she doesn’t know what was happening and was …

  41. When I was trying to call to talk with a representative I would be on hold for 15 minutes or more and then when I thought someone was going to come on the phone and talk with me, I got hung up on twice and the other times no one answered …

  42. The absolute worst customer service ever!! You wait on the phone for hours, receive the wrong product because they will not listen, get cheated because the billing department doesn’t know what they are doing, trying to get double paid by …

  43. More than helpful as they worked with me, this being the first time I called to replenish my oxygen tanks. She told me they would deliver them same day. Highly recommend SG Homecare. …

  44. I called for a appointment and was put on hold for a long time and then hung up on. Called back later that afternoon and was put on hold for over 15 minutes. Just to be told they are very busy and could not find an appointment. I was told …

  45. Impossible to reach anyone in this 😰company an if you ran out of supplies or an emergency s&g does not pickup the phone an when they deliver supplies are not the correct ones or the right amount.If you need a medical bed there beds are …

  46. Whenever I am expecting my resupply order from SG Homecare they never reach out, I always have to call to see what’s happening with my delivery. They don’t seem to keep an inventory of supplies. I think they place an order for what I need …

  47. It is a nightmare getting through to these people. When you get through they keep putting you on hold. I have called 3 days in a row to set up a appointment with no success. They say we will get back to you but havnt. Corrected my info twice but they cant get it right. HELP 😁 …

  48. This is the absolute worst home care company. No health plan, service provider, medical group or individual should use them. My son is literally stuck at LLUMC because they refuse to deliver the prescribed at home equipment required for …

  49. I have been a customer of SG Homecare for a number of years and for the most part have found their Customer Service to be very courteous and responsive. There have been a few exceptions, of course – nobody’s perfect. But SG Homecare has …

  50. Extremely disappointed about the billing process. My insurance rejected the billing because I had a different network. S&G knew about this in August. I was billed the low rate for 3 months although S &G knew I needed to pay a higher …

  51. Custom Insoles. Scheduling the fitting was horrible. Told they would take 2 weeks, told after 5 weeks they had had them for 2 weeks without telling me. Tried to schedule fitting. Waited on hold for 30 mins just to get hung up on. Tried …

  52. I had a major problem with ordering my Ostomy supplies because of new insurance. I usually get my supplies auto delivery but because of the new year and new insurance they didn’t come. I called S&G and a rep told me there was no …

  53. The respiratory specialists like Jeff are outstanding and responsive and helpful and will help you be successful with your equipment. I have found the rest of them to be poor on communication and horrible on follow up. If they weren’t the …

  54. My daughter was sent a CPAP machine and it is faulty and no one seems to care I have called waited on hold forever and texted the company and no one I mean no one is doing anything for her. I can’t believe them.

  55. My insurance approved a referral for a home sleep test. I assume that this place provides the equipment to do the testing. I have been trying to contact them for 3 days and only one person has answered the phones but is not the correct …

  56. If I could leave no stars, I would. Although there are many employees at SG Homecare that are wonderful, the leadership is horrible. My husband is in a hospital bed with a low airloss mattress that only SG Homecare carries. They …

  57. This organization is very poor I would not use them if I did not have to. They do not put in the invoices or the assessments or the orders correctly waited for a piece of equipment only to find out it was out of stock on the day that it was …

  58. ABSOLUTELY DO NOT ORDER FROM THEM. This is my second time doing an order from them and the first time I had a wheelchair order I waited 6 MONTHS and didn’t hear back so I called to ask. The girl laughed and said “Oh I’m so sorry! It got …

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