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We have been working with PURE for 8 months and have yet to receive a proper title to get our car back on the road. We await the 4th copy of title with hopes it isn’t riddled with errors like the past 3. The experience has been terrible & we have no resolution in sight.
Everything was fine until I had a claim and after 4 months still waiting for some compensation even though I am already out of pocket 10’s of thousands of dollars. Not looking out for me at all!
Unfortunately this company does not have a good business practice. My experience has been very unpleasant. You have to fight for months to get any claims resolved with them, you would have to go to court to get anything. Not reasonable at all and if I could I would give them 0 stars. Do not do business with them!
If you haven’t checked with your insurance agent about the advantages of using Pure as an insurance carrier, you’re overlooking a great opportunity to experience a world class relationship fro all the right reasons
Hope and pray your never hit by someone insured with this company. Ive dealt with several people, but Catherine White in particular has been the worst. They treat you like your beneath them, they call and demand you do things on their time- …
Pure raised my premium for the second year in a row, now by about 15%. Impossible to speak with anyone at Pure to understand the basis of such increase and to explore coverage options. And they’d like me to feel like a “member”…? Sorry I don’t.
We have been members of PURE for a number of years. They have been the easiest insurance company to deal with that we have ever experienced. Their compassion and responsiveness are unquestionable.
Rates increase 15% on my home policy and 11% on all policies. I’m in 3rd year of policy – no claims made. Yet they jacked up the price. Buyer beware – they are a private equity -backed company. As a result, their focus is on EBITDA growth, not members.
A huge disappointment. We were insured with Pure for about three years. Our broker recommended them. We had stellar customer service while insured. We got into an accident (no one else involved) and then they dropped us. One accident. No explanation given and no big deal for Pure. Such a disappointing situation.
I bought/joined PURE on my broker’s recommendation, and have not had any experience with PURE beyond paying premiums. I find it VERY inconvenient and FRUSTRATING that there are limits on using my credit card to pay premiums– with the amounts I pay for insurance, I should NOT have to deal with this penny-ante cost savings by PURE!!
We received a “Meet Pure” marketing mailer soliciting our business. We responded, and at their representative’s request, spent time pulling together the information on our home that they requested. Pure then replied: underwriting declined …
I have been PURE customer for two years. They have superb coverage, great customer service, and a very high degree of professionalism in all that they do. I appreciate the sense of being a valued client for whom they are interested in providing the best service.
I have never dealt with an insurance company as professional and responsive as PURE. Their stellar record of keeping their clients is well-deserved and concretely illustrates the value they represent to me.
Pure are fabulous to work with when closing out a claim. Responsive and keep the member first in their dealings with a los
They are not the cheapest especially when cars are hardly being used. Otherwise …
PURE recommended a home assessment when I switched from a secondary residence to primary. The gal who came took a sharp eye to all the mechanics and appliances of my home and made very useful suggestions. No pressure. I enacted some of her suggestions and saved on my premium. Very happy with value received and coverage options.
Never do business with PURE for homeowners insurance. They have jacked up the value of our home (the number on which the premium is based) to be twice as much as it would cost for me to replace the entire home. Builders would trip over …
There’s no better option for homeowners insurance!! We had a claim early on during our coverage and Pure made the claims process easy and painless. Best insurance out there hands down! Thank you for protecting our home in such a manner! Highly recommend Pure for any insurance needs!!
I had a large water loss at my home. They covered it all and were very responsive. Then they paid for my new leak detecting system and reduced my premium because I had such a system. Very good to work with.
We believed PURE had over valued the replacement cost of our home and contacted them for a new evaluation. We were turned over to a “customer service” person named Natalie who always took her sweet time getting back to us. And when she …
After devastating damage to our home from a tornado, PURE was there every step of the way helping us with recovery. Watching the headaches many of our neighbors are experiencing with their insurance companies, the differences are stunning. …
I’ve had several high value homeowners policies and an umbrella policy with PURE for the past 4 years. They are easy to work with and provide good value for their policies. I have not had to make a claim so I cannot speak to their claims service.
We have been a customer of PURE for a few years and before that a customer of Chubb for over 25 years. We recently were involved in an accident where a truck hit our car and sped off. The PURE representatives were very supportive, …
My husband died suddenly in 2018 and he had handled’all financal matters in our marriage. I suddenly
had to do this with no training. I found my way to PURE and an excellent Senior …
It’s hard to like an insurance company, but PURE sure works hard to earn your love. Start with truly outstanding service, including detailed risk analysis and coverage choices, then add in great pricing. To top it off, their claim service is professional and hassle -free.
This apparently used to be the high end homeowners insurer – in reviewing our new policy with others it appears over the last few years more exclusions have been added to NOT cover pretty much any type of water damage one could sustain. …
We like others in White Plains sustained substantial water damage due to Ida. My experience is identical to Charles E. Their homeowner insurance policy has exclusions you don’t know will leave you unprotected until you truly need them. As …
I like this company. I was able to get the coverage I was looking for. Their price was competitive and the people were very friendly. For routine issues, their modern online system is easy to work with too. …
Dealing with my homeowners claim was easy. We had to leave our home for several days due to a flood. My contact at PURE took care of everything. She even found a hotel that would take our dogs. Payment was fair and quick and I felt like I was treated well. I recommend PURE.
We are former Chubb insurance people and we switched to Pure about 3-4 years ago. So far, so good. Had one claim and they took care of quickly and efficiently. …
This company is the greatest I have ever worked with. I rarely have a claim but the entire process of working with PURE is so streamlined, so caring, so broad and inclusive that I truly don’t believe there is another company like it. …
This is a GREAT company! We have lived on the ocean in Florida for almost 40 years. The last few years have challenged us with several hurricanes, some back to back. …
Being 70, owned multiple homes, and having spent my career in the insurance business, I have some perspective on quality carriers. In short, I have never seen a carrier as professional and customer focused as PURE. Their price is …
My experience with PURE was UNBELIEVABLE! Late last year I got my dream car and just 3 weeks later a women ran a red light and destroyed it, I was heart broken. Her insurance company would only pay $50k, the bill to fix the Murci was …
We have been working with PURE for 8 months and have yet to receive a proper title to get our car back on the road. We await the 4th copy of title with hopes it isn’t riddled with errors like the past 3. The experience has been terrible & we have no resolution in sight.
Great Insurance Company
Good
Great company to work with 🙂
Very pleased with the value and service.
I do not want my comments posted publicly
Average. We need more coverage for less .
Nice building to work in. Very bright and open concept.
Great coverage at a fair price with phenomenal customer service
The staff at Pure are professional, efficient, and involved in every interaction
Excellent coverage and easy to do business. Highly recommend!
In many ways a great company. but slow in response and very selective in the policies they write.
perfect model for the insurance industry and, really, for any business. customer service is above & beyond.
Pure is an excellent insurance company. Professional agents and world class service.
Everything was fine until I had a claim and after 4 months still waiting for some compensation even though I am already out of pocket 10’s of thousands of dollars. Not looking out for me at all!
I had no experience with them because I never had a claim yet my premium went up $472.00 per month after being with them many years.
Unfortunately this company does not have a good business practice. My experience has been very unpleasant. You have to fight for months to get any claims resolved with them, you would have to go to court to get anything. Not reasonable at all and if I could I would give them 0 stars. Do not do business with them!
I place great value in my coverage by PURE. My account representative shows great interest in my account and is very responsive.
I concur with an earlier reviewer. This was the best service I have ever recieved by a casualty insurer on a claim, Ever!!! …
If you haven’t checked with your insurance agent about the advantages of using Pure as an insurance carrier, you’re overlooking a great opportunity to experience a world class relationship fro all the right reasons
Hope and pray your never hit by someone insured with this company. Ive dealt with several people, but Catherine White in particular has been the worst. They treat you like your beneath them, they call and demand you do things on their time- …
Pure raised my premium for the second year in a row, now by about 15%. Impossible to speak with anyone at Pure to understand the basis of such increase and to explore coverage options. And they’d like me to feel like a “member”…? Sorry I don’t.
We have been members of PURE for a number of years. They have been the easiest insurance company to deal with that we have ever experienced. Their compassion and responsiveness are unquestionable.
Rates increase 15% on my home policy and 11% on all policies. I’m in 3rd year of policy – no claims made. Yet they jacked up the price. Buyer beware – they are a private equity -backed company. As a result, their focus is on EBITDA growth, not members.
A huge disappointment. We were insured with Pure for about three years. Our broker recommended them. We had stellar customer service while insured. We got into an accident (no one else involved) and then they dropped us. One accident. No explanation given and no big deal for Pure. Such a disappointing situation.
It’s a shame they can’t get negative stars.
Like another poster stated- pray you never get hit by one of their irresponsible …
I bought/joined PURE on my broker’s recommendation, and have not had any experience with PURE beyond paying premiums. I find it VERY inconvenient and FRUSTRATING that there are limits on using my credit card to pay premiums– with the amounts I pay for insurance, I should NOT have to deal with this penny-ante cost savings by PURE!!
We received a “Meet Pure” marketing mailer soliciting our business. We responded, and at their representative’s request, spent time pulling together the information on our home that they requested. Pure then replied: underwriting declined …
I have been PURE customer for two years. They have superb coverage, great customer service, and a very high degree of professionalism in all that they do. I appreciate the sense of being a valued client for whom they are interested in providing the best service.
I have never dealt with an insurance company as professional and responsive as PURE. Their stellar record of keeping their clients is well-deserved and concretely illustrates the value they represent to me.
Pure are fabulous to work with when closing out a claim. Responsive and keep the member first in their dealings with a los
They are not the cheapest especially when cars are hardly being used. Otherwise …
PURE recommended a home assessment when I switched from a secondary residence to primary. The gal who came took a sharp eye to all the mechanics and appliances of my home and made very useful suggestions. No pressure. I enacted some of her suggestions and saved on my premium. Very happy with value received and coverage options.
Never do business with PURE for homeowners insurance. They have jacked up the value of our home (the number on which the premium is based) to be twice as much as it would cost for me to replace the entire home. Builders would trip over …
There’s no better option for homeowners insurance!! We had a claim early on during our coverage and Pure made the claims process easy and painless. Best insurance out there hands down! Thank you for protecting our home in such a manner! Highly recommend Pure for any insurance needs!!
I had a large water loss at my home. They covered it all and were very responsive. Then they paid for my new leak detecting system and reduced my premium because I had such a system. Very good to work with.
We believed PURE had over valued the replacement cost of our home and contacted them for a new evaluation. We were turned over to a “customer service” person named Natalie who always took her sweet time getting back to us. And when she …
After devastating damage to our home from a tornado, PURE was there every step of the way helping us with recovery. Watching the headaches many of our neighbors are experiencing with their insurance companies, the differences are stunning. …
I’ve had several high value homeowners policies and an umbrella policy with PURE for the past 4 years. They are easy to work with and provide good value for their policies. I have not had to make a claim so I cannot speak to their claims service.
We have been a customer of PURE for a few years and before that a customer of Chubb for over 25 years. We recently were involved in an accident where a truck hit our car and sped off. The PURE representatives were very supportive, …
My husband died suddenly in 2018 and he had handled’all financal matters in our marriage. I suddenly
had to do this with no training. I found my way to PURE and an excellent Senior …
It’s hard to like an insurance company, but PURE sure works hard to earn your love. Start with truly outstanding service, including detailed risk analysis and coverage choices, then add in great pricing. To top it off, their claim service is professional and hassle -free.
This apparently used to be the high end homeowners insurer – in reviewing our new policy with others it appears over the last few years more exclusions have been added to NOT cover pretty much any type of water damage one could sustain. …
We like others in White Plains sustained substantial water damage due to Ida. My experience is identical to Charles E. Their homeowner insurance policy has exclusions you don’t know will leave you unprotected until you truly need them. As …
I like this company. I was able to get the coverage I was looking for. Their price was competitive and the people were very friendly. For routine issues, their modern online system is easy to work with too. …
Dealing with my homeowners claim was easy. We had to leave our home for several days due to a flood. My contact at PURE took care of everything. She even found a hotel that would take our dogs. Payment was fair and quick and I felt like I was treated well. I recommend PURE.
We are former Chubb insurance people and we switched to Pure about 3-4 years ago. So far, so good. Had one claim and they took care of quickly and efficiently. …
This company is the greatest I have ever worked with. I rarely have a claim but the entire process of working with PURE is so streamlined, so caring, so broad and inclusive that I truly don’t believe there is another company like it. …
This is a GREAT company! We have lived on the ocean in Florida for almost 40 years. The last few years have challenged us with several hurricanes, some back to back. …
Being 70, owned multiple homes, and having spent my career in the insurance business, I have some perspective on quality carriers. In short, I have never seen a carrier as professional and customer focused as PURE. Their price is …
Kevin is the worst. It takes him days to respond back. Overall poorest customer service of all the insurance companies I have dealt with in my life.
My experience with PURE was UNBELIEVABLE! Late last year I got my dream car and just 3 weeks later a women ran a red light and destroyed it, I was heart broken. Her insurance company would only pay $50k, the bill to fix the Murci was …